Well we decided to go to the water park at 4 pm on 7-16-2020. The park was 75% empty due to being a Thursday afternoon and the corona virus. Anyways, we pull up and walk to the buy a ticket at the outside ticket booth and their was NOBODY in line what so ever. I go and try to buy a ticket and the girl said You need to put a mask on or put a towel over your head.How in the Hell does this protect anyone when there is already a barrier between us and no one in line other than me? I asked her if this made sense and expressed how ridiculous this was. She said Sorry cant sell you a ticket rudely. We just left.The manager came out as I was taking pictures of the park and said I wasnt allowed to photograph the park. I commented about what just happened and he said everyone has to wear a mask when buying tickets, food or using the bathroom. I pointed out to him through the fence the line to use the bathroom and that no one had a face mask on. He just shrugged his shoulders and turned around. I DO NOT RECOMMEND THIS PARK ANDI AM GLAD I DIDNT WASTE $100.00 I wouldve spent on tickets, food and drinks.

This is a great water park for family and friends.Lazy River and the bucket water splash was my favorite.Concession staff work very hard but they could be a bit more organized.

Not a bad place at all for taking young children and even early teens. If youre a young adult or seasoned adult there isnt much being offered but at the end of the day its more about the children I believe. The staff can be a little rude at times and certain rules such as climbing up ladders in the Wake pool are not listed anywhere but our ruthlessly enforced. I do not recommend you letting young children go down the main slide as my brother almost came off of it mid slide. Overall not a bad place to spend the summer.

My family had a very fun day! Just a warning to the adults, some of the slides are very rough on your body. Definitely a few bruises! The food is ok, but the hot dogs were still cold in the middle.

My son had a blast! Hes in the law patrol shirt with the line and blue shorts on.

This is likely the most pleasant time Ive ever had at a water park as an adult. No inappropriately dressed or behaved individuals like most parks end up having. The staff was pleasant, and the music was not abrasive. I went on a Monday, so it wasnt packed, and the line for the slides moves quickly. All in all, Id recommend this place for family fun with variety of features.

This place is awesome...nice and relaxing and not overcrowded and the wait in lines to ride the slides isnt long at all...I would definitely recommend this place and will return next year

They are behind on making repairs: torn slide mats, not enough mats, cement pieces in pool area. Kiddie area is good. Since it is a family park, it would be appreciated if there was a no thong policy. We definitely appreciate the Christian music being played.

While in Canton we took 2 grad daughters there ( both are 11)We loved it Had a great day, they completely enjoyed being able to hop from ride to ride and still be in our sight. The price was very reasonable to get in. An all day drink band was only $6

Wonderful place not to packed with people. the only slight issue is waiting for the food I waited 45 minutes for fries and a small drink..other than very nice place.

Overall, we had a good experience here today. For the location and size of the park, they actually have a lot of slides. But they had four of the closed today. I wish we wouldve known that before purchasing tickets or at least a discount. The lazy river was pretty fun, but I also would reccomend having someone organize the tubes properly. Not having them thrown all over the park. I was looking forward to a funnel cake, but I am assuming because of the virus, they only had one concession stand open. I like how you can just skip the line if you buy your tickets online and the slides were actually pretty suspenseful for it being a small waterpark. My husband and I really liked how this is a Christian based park. We enjoyed the bible verses here and there. We did not take our kids this time, but I cant wait to take them next time. As the kiddie area was very big! I do reccomend. I just wish we wouldve known about four of the slides being closed.

Very nice local water park. Park is safe, clean and relaxing.

I went down one of the twisting water slides. As I was being slammed into a turn I saw a plastic barrier coming towards my face. I threw up my arm to protect myself. Upon exiting the slide I told my wife I got slammed into a hard plastic barrier on a turn. I asked what my arm looked like. Her face turned ashen and she said you need a doctor. I ended up getting stitches and still have a huge nasty scar on my forearm. If not for my reflexes in blocking, I would probably be dead or disfigured in my face.

Very small water park definitely need some TLC but they always have great ticket prices. The kids always have fun and never complain so you really cant beat that

Don’t bother!!! Don’t waste your money!!! Bought tickets. Came from out of town, half the park is closed!! We most definitely would not have come had we know this!!! Lazy river is closed!!! Wave pool is closed!!! Don’t waste your money!!! Very disappointed!!! We won’t be back!!!

Horrible experience- wear masks as you buy tickets, take them off as you walk through the doors, put masks on when standing in food lines, not water ride lines or swimming areas though. And if you dont have a mask, you cant by their ridiculously over priced refreshments, yet they have no masks for you to buy... They definitely have some marketing geniuses quarterbacking this organization.. Not to mention how run down the facility has become. And this is supposed to be a Christian organization, smh... More like people who portray themselves as good people just to rob you blind with no genuine care as to if you and your family have fun or an enjoyable experience at all... SAVE YOUR MONEY OR ROADTRIP TO DALLAS!

We went during COVID so they didnt have all the food stands open. But the park was clean and plenty of things for kids and adults. It felt safe too.

The food is overpriced and they do not offer near as much as watertown did for more money. They allow too many people in for its capacity of comfort for kids to play

It was fun! The slides really need some new coating or wax, the kids were getting stuck and they were really slow getting down them. We were forced to wear a face covering just to get a cup of water Outside.

This place is a great place to go for vacation my family went and had a really good time and experience there the staff is friendly and the sliders are amazing I love it I would go back there again.

Had a great time! Not too crowded

The slides were dirty and had metal parts that stuck up and scratched me and my friends. one of the employees were overly rude. other than that the park was very enjoyable.

Getting a little dated, updates being made. Little dirty. Everyone still had a fun time. Descent for all agea.

A great time with the kids. Very friendly and safe place to play in Shreveport.

Fun and welcoming experience for families and everyone. Clean, courteous and everyone taking reasonable precautions.

This park is ok for the price. Not very expensive but there arent a whole lot or slides. The wave pool really sucks too. The waves were almost nonexistent. But like I said you get what you pay for. Oh and dont bother with the food their.

Great place except for some of the kid lifeguards, they have their nose in the air like they are too good to be there

Concession items are rather high. Should have an option to pay to bring a cooler in. Overall experience was good.

My girls had a great time we always enjoy ourselves!!!

Family time and enjoyed ourselves. Will be going back

Christians, um I dont think so. We have gone here for years and gradually this place has gone down hill. This year we purchased season passes in January as a gift for my daughters b-day. Well then covid hit, ok not there fault I get that. The problem I have is they send out a message telling and every other customer to call the governor and tell them let us open, really? So they finally open 3 weeks after the initial start date did they send mass text for that nope. Did they offer any inventive for opening so late? Nope. Well I did talk to Christian who told me anyone who purchases season passes before June 10 when receive 3 $5 vouchers to use however they wanted! I know the least yall could do at this point. So when I finally go to activate my passes bought in January 5 days after my talk with Christian Im told ok how would you like those? Ill just take the vouchers well then some other girl says that promo ended yesterday. How convenient. Disgusting lazy river, no wave wave pool, boring activity pool. Broken concrete, beat up bottoms of pools. Skip this HORRIBLY run place head an hour down the road to HOLIDAY SPRINGS in Texarkana or even better A couple hours more to head to Magic Springs and Crystal Falls.

Been living here 4 summers now and the place is still the same every time we come. the only thing new I noticed was covid 19 signs smh. A full complete renovation is needed to this place. its like the owners just dont care about upkeep. Nothing exciting about it after 1 hour of being there. The same repetitive Christian soundtrack is played throughout the whole day. Im a Christian but you would think they would play some fun summer music for the kids to match the atmosphere.

All the slides are slow and suck and my kids hated it. When you pay a deposit for your locker they dont give your deposit back they give you a 8 ounce thing of icecream.

I love this place wish I could go every week. Just too expensive

Was really fun but the wait for your food is awful. Dang near an hour wait for fries, strips and nachos. Then another 15 jist for the drinks lol

Water park itself was okay but the consession building on the otherhand violated health codes. They did not wear hair nets, did not change gloves between transactions or between handling food. Waited for 20 minutes for a corn dog and fries and kept getting ignored for customers in line behind me. People got their orders before I got my corn dog and fries.

Nice. Clean. Friendly staff. Family friendly atmosphere.

Smaller than the canton location but 2nd best of all the locations

Great place to take the kids, love the Christian atmosphere/music & theme.

Not a big place but lines are short and kids had fun

This is the best place I’ve ever been to but it’s been a good while since I went to it so now I like the swimming pool and the water slide.

Great little water park. Will go back ASAP!

Great place to bring your family

Great, affordable fun for the whole family!! The rides are great. The food is good and not too expensive. The staff members are super nice!!!! Love the music on the loud speakers! Wednesday is family night only---$10 per person! 4pm-8pm Wow!! Great deal!!

Horrible. It was dirty and over priced. Food sucked as well

I been there all my life and I just love it they are nice and they help people when they need help

It was our first visit ever, and we went on a Wednesday Family night. I want to say how impressive the staff is. The moment we stepped up to purchase tickets, the young woman was courteous and super efficient and the security/ticket taker was pleasant and kind. I always make a point to watch the employees wherever I go, to understand the bigger picture of management, etc. The life guards were absolutely attentive and not distracted. I appreciate how many were there! Even the snack bar staff were excellent in their customer service skills. Very professional team. Well done Splash Kingdom staff! We’ll be back.

Not a large water park, but the staff is very attentive. I felt comfortable letting the 7 children, ranging in ages 6-13 years do the slides, pools, etc. without having to constantly watch out for their safety. There was also a policeman on duty. Everyone at the park seemed to be enjoying themselves. I would definitely go back.

Family had blast..clean safe place for you and your family

Drove 3 hours to visit! It was absolutely amazing...well worth it.

WORST CUSTOMER SERVICE, NOT FAMILY FRIENDLYAfter all the mixed reviews, I decided to give it a try, being my first time going.I called the day before to make sure I understood the toddler time rules. I was told everyone on the party with the toddler(s) would pay $5. Then I asked what if I wanted to stay passed the toddler time for my older child. They told me just pay an extra $10 for everyone.I have 3 children, 2 of them under 5yo, and one 7yo. We drove 45 min to be there for toddler time, arriving at 10am. Guess what? the person at the ticket counter said the price was only for the children under 5 and a guardian. He also told me my older child would have to wait OUTSIDE the park until it opened at 11 to be able to go in. Seriously? so a family with toddlers and an older child cant enjoy being together for toddler time. I even asked nicely if we could just all go in and I would not allow my older child to get in the water until the park opened, and of course they said no.They called themselves a Family Waterpark. That is far from the truth. Will take my business where more flexibility is built into their customer service.

It was wonderful me n my kids love it

One of the worst water parks Ive ever been to! To start, the entire managerial staff sucked! No one was helping me with the birthday party I booked and accused me of being late, but I called (with no call back) to change the time when I was going to be there days prior.After that, I met a sweet young woman who was my birthday party host (She knew more about GUEST service and hospitality than anyone else there), she apologized for the confusion and served the pizza and cake. The pizza was not only greasy, but stale! The birthday party area has moldy tables and you can only use it for 45 minutes. NEVER BOOK A BIRTHDAY PARTY HERE.The rest of the day, I managed to get scraped and scratched when riding every slide at the park. The wave pool barely worked and the lazy river water is WARM. Who goes to a water park to take a bath? Nobody!SUMMARY : In conclusion, never ever waste your time or gas going to this park! They are rude to customers and managers are rude to their own staff. The food is not worth all the money and the admission is OVERPRICED. Youll be better off driving an hour or two more to go to the Canton, TX park!

The place was lovely and clean and they are doing a good job with social distancing with the pandemic

I took my kids to toddler time. We had a fun time! The young child area of the park was the only part open. It was nice to have a contained area where my kids could have a good time. Well be going back.

On the green slide it didnt have enough water pressure and kept getting stuck. Some of the vents didnt have covers for the pool . Loved the tubes that were over the deep end. The staff was great. Lots of trash everywhere. Needed an outdoor dressing room. The men stalls didnt latch. The main rides the stairs are scary. And one of the fences was propped by boards after falling apart. The wave pool barely did any big waves. The parking lot needs to be bigger. Some parking on the grass.

Good time with the family. Great spot for Shreveport, Louisiana!

This park has been rundown and not working for nearly 4 years. The wave pool doesn’t work the lazy river doesn’t work. Most of the slides don’t work. It needs new paint and concrete work and the staff continues to push season passes when half of the park doesn’t work. They constantly run out of food. This place is trash and I’m surprised it stays open. There’s no corporate contact. You can’t reach Johnny Blevins (owner) for anything. This is an embarrassment in my opinion. Stay away. Don’t waste your money. Go to Dallas hot springs or Baton Rouge if you want a decent water park

Good cheaper water park. When I went, they had some slides closed down which limited your options. Lazy river was also closed due to a Duck race. Overall. I decent way to enjoy a few hours with Family or friends.

I would give no stars if i could.when we went half the stuff was closed. None of the big sludes were open. It smelled really bad. Almost all the intertubes were popped. The wave pool wasnt working at all. And they are wayyyy over priced.

Ive taken my gradaughter for the last 4 years and my kids before that with no problem. Butyesterday was terrible! Filthy!!! The wavePool had scum very thick on the walls. The little water sprayers were maybe half working in Lazy River. Under the slides by Splash Pad there was green slime and trash. I could say more but this gives you an idea. Oh yeah drinks had no covers or straws . Not Very handy for little kids. Speaking of kids those that work there that I had contact with were very nice. At the the prices charged they really need some work done. Just a real cleaning would help a lot!

My sons autistic and loves this place!!!

Fun place to go with the kids. When I went they had hardly any tubes to float the lazy river. It could use a little maintenance work and modernization. Overall fun time with the family.

Half the park was closed and half the equipment was closed on the part that was open. So the few operating slides and pools were overcrowded. All the rides are understaffed an under maintained. Everywhere you look is massive rusting, something broken that should easily be fixed, or a mess that should easily be cleaned up. Feels like I need to get a tetanus booster before I go back. Wont be wasting my money next year without major changes.

I took my son and daughter there for their last summer hoorah... It was a great day... The only thing was the big slides were down for maintenance... Other then that it was a total BLAST... We will be back!!!

It was fun. It was also small and would of had a better time but the people working their were very unhappy to be there and it showed. One life guard was shooting at us and others with her red floatation device while we went down the lazy river. It was very unprofessional and rude!Other than that experience it was nice, they have fun slides, lockers, a wave pool, lazy river, and a wonderful area for little ones.

Really nice Waterpark, entertains for hours.

Great park and people. Ticket prices have gone up drastically which is expected with the economy though. They need to update some of their slides and revamp the park honestly. Either way we had a blast with the kid!

It was great. Life guards and entrance guards were amazingly nice and professional. Life guards had very quick response time. And the food was pretty good

So much fun had a blast with the family.Wish there were a few more slides but hey its always a nice visit especially in the lazy river.The lifeguards are very kind and almost always enjoy a short chat

We were driving from New Orleans to Dallas with 4 kids, all 8 and under and needed to take a break for the kiddos and this was perfect. Very reasonably priced because the main slide tower was not up and running, but we didn’t care and had plenty of other pools and smaller slides to play on during our quick 2-hour stop. The park is visibly in disrepair and needs a lot of maintenance done but honestly, for our needs it was fine. There was TONS of staff and lifeguards and we felt really comfortable giving the kids free reign. The biggest downside was the very hot concrete all over the park- getting from one attraction to another was painful on the bottoms of our feet. If they added trees for shade and landscaping, and did better maintenance on the slides and pools I would give this place 5 stars. However for the low price and the amount of fun everyone had it certainly deserves 4 stars.

A lot of cool slides for the kids and fun. It looks like it needs some maintenance chunks of concrete everywhere and paint chipping. A but of a nightmare if you have a kids that will eat anything off the ground.

Park needs some TLC. The wave pool doesn’t work. My son’s clothes were caught on a rusty nail while climbing the stairs to a slide. Nearly every bit of paint is chipping. Went to change clothes in the ladies room and there isn’t one dressing room door that has a latch. I found at least one toilet stall door with a latch but I’m not sure if there were any others. Bathroom was not clean. Apparently the men’s room wasn’t any better. A picnic table bench had a broken wooden bench. Lastly, there was random trash and food in various places. Overall the kids had fun and I don’t think they noticed- but these things are easily fixed and would the place feel more safe and pleasant.

Can I do no stars? Because this place was super disgusting. Black stuff, duck tape, and multiple bandaids all over the ground. The water smells like sewage. My skin smells horrible after touching the water. 3/4 of the park wasnt even open. The inside of a set of slides were black! The chicken tenders tasted like fish, which was shocking because fish isnt even on the menu. They also tasted sour like pickles or lime. I feel like I need to thoroughly sanitize.

Where do I start? Literally half the park was shut down, youd think half price right? Ah nah to the H nah! Obviously under staffed. Only one person working food and drinks in the whole park. Pool water was nasty and slimy. Pretty sure I left with an STD and didnt even get a steak dinner or a last name. To put it nicely, worst water park Ive ever experienced.

Lets be honest....its the only water park in Shreveport and its definitely worth it but dont try to compare it to a big city park. $23rd for adults, less for the little ones, $5 off for military and they have Group on that saves you $25 for a family of 4. Concession prices are very reasonable for a park like this. If you get there when it opens there are no lines at all, lines get longer as the day goes so I suggest getting in line just before 11. Definitely worth it in my opinion. Will be going back.

Great family fun!!

Im gonna give this place a 5 star because it plays Christian music, which is my favorite part about it. Also I like that its here in Louisiana and not far from home. Price of admission is pretty reasonable. The staff is friendly. Life guards seem to be pretty attentive. The things I think need to improve.... there is no locks on the doors to the toilet/changing room. For 1. I dont want to change my clothes where somebody has been peeing on the floor. 2. Where are you suppose to use the bathroom? Or better yet your kids, I know ideally at home, or somewhere else, but, I thought it was odd that when you were suppose to be in a private area you were not able to lock the door for privacy. Next thing is trip hazards, there are a few trip hazards around, my 9 year old actually tripped twice. Example is one of the covers for the pool skimmer or whatever it is, was crushed in, so its about an 8-10 inch hole just there. Overall its a good place, we have been a few times and will go back. Id just like to see some attention on these couple topics.

Our family really enjoyed our time!!

This place is older and you can tell. However everything was in good repair. The staff was friendly, the water was clean, and I enjoyed myself thoroughly.

Went to company picnic at Splash Kingdom. Staff was attentive. Food prices are expensive. Company paid for food, otherwise I would not pay prices. Had a great time with my coworkers.

Ok. A little high on the price

First, we tried to buy tickets online in advance and had an issue. We decided to just buy at the gate. Turns out, ticket prices are cheaper if you buy earlier (like hotels), but we didnt know that, so we ended up spending a lot more than we figured. Once we got in, the park was in somewhat poor condition. Slides were closed, or being run with low water pressure. The waves in the wave pool were barely perceivable. It just plain wasnt worth the money we paid. Its a shame, the park used to be nicer but has gone downhill. Its hard now to recommend it to anyone.

Several of the slides, wave pool, and lazy rivet were closed. The grounds were unkempt and the pools are in need of some repairs. Most of the park is worn and dated. Needs a major face lift. We still had a good time, but really wish more slides were open.

I really did not want to go but went for the kids, and I actually enjoyed myself. We went on family night Wednesday 4-8 and it was $10 per person. The lazy river and wave pool were my favorites. The kids enjoyed the slides as well.

We got season passes and have already been twice. We love it. Best money spent to keep the kids entertained everyday.

Closes too early on Saturdays. Prices for food is high, but thats to be expected. My my kids had a good time so thats what matters

It was great. Clean pools and slides. Got a great deal on tickets on groupon and had some great family time today. I give it a thumbs up. Yeah it needs some paint here and there but that was it. No alge that I saw today. Wave pool doesnt make wave but it was still a great pool.

Everyone has fun that and the people peoples are so they try to make everything like a dream is a good place to go

I have had one bad experience here ever. The staff now is much more helpful. Weve been three times in the last month and they have been nothing but pleasurable experiences. We will be going back and also visiting one of the Texas parks.

I would give this place 0 stars if it was possible. This place is soooo disgusting. There was trash floating around in the water and trash on the ground. The water is FILTHY. Everything is broke down. The water park is ran down. Grass is over growing the park.

Went expecting something completely different than what was actually there. The place is old and it shows. The bathrooms as others have said are nothing but disgusting. There were ants and other bugs all in the wave pool.

Went here for 4th of July 2019 and it was horrible. My son cut his arm open on one of the slides. The park was dirty. The food is horribly over priced and worse than your standard cafeteria food. The wave pool doesnt make waves. It makes ripples. The biggest slide attraction smelled like urine to the point we couldnt even make it up the stairs. Staff was friendly and helpful, but this park is definitely in need of serious repair.

Place is getting run down and we had DISAPPOINTMENTS GALORE. They actually closed the park down for the ENTIRE day AT just 12:30 pm, due to a storm moving through Shreveport. We went to eat at Wendys right near Splash Kingdom & before we were even done eating, the rain and sky were clear/sun shining. We were watching KSLA live weather radar while under cover at the park, as we waited for the all clear signal, and it was totally obvious, from viewing the tiny and very isolated storm spot on radar, that this would quickly pass over; looking West and SW, all looked clear in Texas entirety. Im frustrated that our 1 available day was swiped from us, we had a single day when ALL the adults in our family were off work AND when it was hot outside, PLUS wed spent time choosing a family-friendly activity for the holiday weekend. We were in the water about 45 minutes when they saw lightning and ordered us to seek shelter away from the water. They would NOT issue a refund for the ticket costs, their REMEDY for depriving us of our day of fun AND keeping our family activity funds was the option to bring the admission ticket back this Sunday or this Monday ONLY and get admitted without paying a fee. Why Monday or Sunday only, you ask? Well, BECAUSE the last day of the year Splash Kingdom is open is THIS 9-2-2019. Unfortunately the family isnt off & available on such short notice!! Tickets to enter this time of year cost $17 dollars per human, ages 3-130. We had a 3 yr old and a 5 yr old with us, and they dont ride slides yet or do/use any of the parks THRILL features, so for toddlers, Splash Kingdom is a huge waste of money, EVEN when the park doesnt CLOSE Completely, after scarfing down your familys holiday activity money. They should charge a reasonable fee like $8 for small kids ages 3-7, because you should quantify the value proposition, and make those persons who can experience VERY few benefits pay lots fewer dollars. The last problem, which is TOTALLY under the facilities control, so they CANNOT make a defense, is that after we had paid and were searched and passed through the entrance, a little gal informed each party that only the RIGHT HALF of the park was open for customer entertainment!What the heck???!!!! So, it turned out that management had prematurely shut down the lazy river AND the wave pool for the year. These relaxing and fun park attractions (rides that the two toddlers and our old granny and pawpaw are able to physically/emotionally tolerate and can enjoy doing WITH our tiny tots), while the teens & young parents climb many stairs & fly down huge slides, werent even an entertainment option on this ill-fated trip. Another thing that was frustrating was that the attractive cliff diving area, a section of the pool with rock features and high-dive rock platforms, was ALSO closed down, for no apparent good reason. I asked a guard about it & was told that the area requires a dedicated lifeguard for it to be open, but this weekend the guards were all assigned walking patrols, so no sitting at one guard tower station. This equates to a salary cost-saving feature, but it directly impacts guest satisfaction levels. When a facility reduces benefits solely for the sake of profit, it is on its way to being an unfeeling NATIONAL BANK-TYPE ENTITY (think Wells Fargo) instead of being a community-focused credit union type operation, where members and whats best for members families, is of primary importance. Overall, a very disappointing, sad and tedious experience without the fun that makes all the planning, costs and physical effort to get packed, loaded, travel, unload, stand in line, pay, stand in line again to be searched, enter park, haul your stuff to a table, unpack it, apply sun screen to eight bodies, put on swim shoes and hats & finally get over to the water and enter it. A lot goes into the preparation & execution of a group trip, so its a dang shame when the service provider doesnt understand that its a symbiotic relationship, one that they can be eliminated from by the discerning consumer!!

*Pretty Disappointed*I had never been to the Splash Kingdom in Shreveport before, only the one in Canton, but I have to say I was pretty disappointed. Everything was just so very old looking as if no maintenance had been done in ages, and the big slides (Kamikaze) were shut down.

We go every year after the grandchildren get out of school. Its a great reward for all there hard work. We love our outing together at splash kingdom. Great atmosphere,always clean areas and the people are friendly.The price is very affordable and food ticketsis just enough for us. The grandkids love the water slides the best. We, the grandparents love the lazy river.This is our 3rd year going and we have enjoyed it like it was the first time.

I look forward to getting a season pass next summer :)This is a nice place.

Both times we went there this season half the park was shut down. First time the big slides were shut down, and the second the lazy river, wave pool, and some slides were closed. Also, food options have been limited. Long lines, slow service.

Funday Sunday with the grandkids.

Everything was great the rate is 3 because the bathrooms are ridiculous. They should have someone to clean them every hour. And pay them well to do it. Because they were horrible.