Was trash. i don’t recommend coming here ever. i was in a basement w no service. the lady started the timer when she felt like it, all of the guests weren’t in the building yet so unprofessional. we had 44 minutes when we entered the room. we did some puzzles but after a few minutes we realized it wasn’t challenging and fairly ignorant. so me and my amigos walked out in the middle of the escape room to go to ocean cityyyyy!

Went there with a group of friends and family for the first time and was a bit apprehensive as I really didnt know what to expect. We had such an awesome time! I would recommend this to anyone young and old. With a little help from the monitor we escaped the room with under five minutes left.

Watch missing magnet. Could not move forward. Asked to speak to manager. Not available. Never contacted. Cheated. Worst escape room ever.

The staff were extremely helpful and accommodating. A bunch of us were helping a friend propose to his girlfriend. We were running late so the staff closed the next time slot for us AND were super quick to react to changes in the plan. They stepped up and were a HUGE help. The room was super fun too. The meltdown room was neat and fit the aesthetic of the time period well. Will go here again on more casual occasions :)

Justin our host was so polite and friendly! We greatly enjoyed our experience at this location and look forward to coming back with more friends! Also, the AGENCY option that we selected was VERY well planned out and exciting!

Had a FABULOUS time. Had to use our thinking caps...working together and listening is all part of the fun. Our family had so much fun...we will be back. Next time WE WONT FAIL..

Amazing to work with. They helped us plan a surprise engagement for two of our friends and were super willing to work with us. The room was well maintained and really cool! It was challenging but we still managed to escape! 10/10 would come back

The staff was very friendly and helpful. We did the meltdown room and it was very unique and different from any other escape room I have done. I would highly recommend this place to others and I plan to go back to finish the other rooms there have available. Thank you!

Had such a great time! I definitely want to do it again and escape another room. I was a bit nervous because I wasnt sure what to expect or who we were going to be teamed up with but we really enjoyed our experience. We were teamed up with Emma and Kai. They were really cool and fun to escape the Agency room with. We are definitely doing this again!

Booked The Dig with my family for my wife birthday. Had a great time, it was challenging and well worth it. It was particularly awesome because we booked the entire room. Im looking forward to returning.

We did the Agency today with 3 adults and 2 kids. Brilliant! And the staff were so smart and helpful. We’ve done many (More than 10) escape rooms in philly, this was by far our best one so far. Very cool.

First timers! We had an awesome time!!!! Its definitely better with a group, but we still had a great time. We will definitely do this again!

It was one of the most interactive rooms I have been too, it had multiple rooms within the one escape room. The host was GREAT! He was so helpful and Nice !!!! We are definitely going back!

So amazing! Took my boyfriend here for his birthday; made his day! It starts off slowly and for a moment, I thought this is it? It was not. The game picks up and just keeps getting better! Definitely plan on doing it again!!!!

We went here for a work event and it was a good time! We were looking for a group team building exercise and this one was fun and challenging. The employees are very friendly and helpful. Our sessions started on time. We would definitely come back and do this again!

We had a great time with The Meltdown at the Escape the Room Philadelphia. Lots of laughs! Will return!

Great experience and awesome staff. We came and had the room all to ourselves. It was quite challenging but it’s a good kind of challenging. It really tests how the team work together, not really how much knowledge you had to bring. Will recommend if anyone is into problem solving and teamwork

Fine escape room, good service and easy setup with pleasent staff. However, the puzzles werent my favorite. The room we did (the agency) involved red herrings and had a (mildly) broken component, as well as a puzzle that had a solution that had a solution that felt like it broke the spirit of the rules.Overall, a decent experience, but the puzzles werent my favorite.

Awesome and elaborate rooms. Staff was very friendly and helpful. Will definitely be coming back.

The Agency was great. Production quality was exceptional. The staff was accommodating and very helpful.

Our group of five twenty-somethings did the Meltdown Room last night. Impressive set design. This was the most interesting and challenging escape room we’ve completed in Philly. We barely made it out in time and consider ourselves above-average Room Escapers. We will definitely be trying the other rooms Escape the Room has to offer.

We did the Meltdown escape room. This escape room was a perfect level of challenging for our group of 7 adults that included some who have done escape rooms before and some who hadnt. We had a blast solving the puzzles. What puts this escape room over the top compared to others that I have done is the dedication that has been put toward the theme of the room. The decoration and other thematic factors of the room plus the quality of the puzzles led to a very unique, challenging, and fun escape room experience.

Very fun and enjoyable. Difficult enough to be challenging but not impossible

First time doing an escape room so nothing to compare it to. Scott was awesome. Fun guy and he really mustve paid attention because clues came just in time whenever we got stuck. Did not expect it to take place in 3 different rooms. We had a lot of fun and it was more difficult than I thought it would be. Would love to do it again!

Difficult room and accommodating clue master. Agency was great!

Didnt escape this time, but still had an awesome time. Our host was great and extremely helpful

We had a great time!! It was a great experience & I highly recommend going with a group!!

Arguably fun, conceptually interesting, however the price is too high. 15 minutes into the room they let another 4 people in, which immediately created chaos. In the end, we solved and escaped the room.I would considering doing an escape room again, but the actual cost vs. my perceived value of this service is too high.TL;DR: Cool room, too expensive.

A great team building exercise. We tried the agent and it was quite difficult. They also have a few misleading clues and unlike most other places the clues are not sequential. It is more open ended here wherein you might find multiple clues at once which lead to totally different things.

I was running late (literally sprinted there) and the manager gave me water as I was hacking up my lungs. 10/10. Also my friends got engaged and they were super cool about it.

One if the worst escape rooms I experienced. The Meltdown looks old and beaten up, a lot of things are there to throw you off, and the whole mechanic is confusing. That would’ve been fine, however we were paired with other people and when all of us were asking for a clue for 10 minutes (!) (not exaggerating), the operator was not responding. Turns out we couldn’t find one of the items that should’ve been easily found (it was sort of stuck and hidden). So we lost, but losing 10 minutes from 60 is not ideal victory conditions. The operator told us she didn’t want to “spoon feed” us the answer, that’s after 10 min of us being stuck. Not going there again.

Great time! Very friendly people who work there and a cool thing to do, make sure you have at least 4 people. We did the secret agent room and had a blast

Great time! Went on my own while traveling for a conference and was paired up with 2 smaller groups. Really enjoyed myself!

I would like to preface this with between the two of us, we’ve played 15-20 escape rooms: four star customer service, but two star room. We played the meltdown, and the first half was an exercise in frustration. Players should NOT be punished for succeeding, and as an escape room veteran, the unprompted clues really threw us off. The room itself looked like it hadn’t been cleaned, especially vacuumed, in weeks if ever. While not the worst escape room, it was certainly a contender. This game confuses high tech elements for good game design. I’ve never felt so frustrated and bewildered by an escape room. It felt like it was punishing us for just being in the room. On the other hand, the customer service was friendly, positive, and helpful. Although, their lack of uniforms and dress code was questionable. Location was not obvious, and the expectation of cell phones in the room was mind boggling to me. We just wanted a dry erase board... Overall, highly disappointed with the meltdown and salvaged by the customer service.

Very fun game and the staff was super sweet definitely going babe

Absolutely awesome!The staff had great energy and the actual room (The Dig) was epic.Thank you ESCAPE THE ROOM, for a true adventure

This was family time.it was fine. Some of the room was a bit worn with use and could use some TLC.

The best escape room Ive experienced yet! Rooms concepts are fantastic, puzzles are challenging, and staff are wonderful. Definitely a great place to go if youre looking for an escape room in the Philadelphia area.

We had a lot of fun and i will definitely return

The staff are friendly and professional. The Dig escape room that we did was challenging for two people, but it had lots to do. The puzzles were interactive and included a variety of puzzles types. Definitely recommend The Dog escape room.

Very fun. Great rooms and staff is professional.

I did “The Dig” with some colleagues from work and had a blast. The room is difficult without being impossible, the front desk staff was cheerful and good-natured, and the facilities overall were tidy and welcoming. Only 4 stars because it is surprisingly expensive. I don’t know what the overhead costs are that keep the prices high, but, it’s worth it. See if you can get a GroupOn before booking.

It was 9:15. A warm June evening, when my companions and I arrived at Escape the Room . The easy demeanor of our room-master welcomed us as we introduced ourselves. Throughout the game and experience, I was overcome with the excitement and camaraderie that only an escape room can offer. Escape the Room Philadelphia is a must.

Ive done many escape rooms and this one was top 5. We go in, expecting to wait for the time slot. They let us go as a group early. The escape room itself was fun, tough and surprising. We did The Agency, which I highly reccomend.If we can escape, yall can too. Show out yall.

Amazing place I cant wait to go again

While mechanics were cool, overall, the experience was not good. The room was boiling hot on a cool night.The locks didnt work on the first try. We would enter the code several times before the locks responded. We would try to tell the clue master who was supposed to be monitoring our game, but would get no reply. Found out after our session that they were understaffed and weret monitoring our game. (Their words, not mine.)They give clues in the tv monitor in the room, but the clues we got were for things we had already solved.Also, they let kids be in your group. Which means you have dead weight in the room that just takes up space.

My boyfriend and I went for our anniversary and had a great time! We almost escaped - another minute or two and we would have had it. Cant wait to try the other rooms.

This was my first time going...I had a blast. You definitely need more than 60 minutes for the Dig but it was fun nevertheless.

This was my first visit to The Escape Room and I had a fun time with my coworkers. Plan on going back cause its mind challenging.If you visit the downtown Phlly location, say hello to Kai. She was our wonderful pretty host with the pretty personality and smile to match.

They have the best escape rooms in Philly. Pretty challenging and everyone can work on something different at one time instead of having to solve things in a specific order. Its super fun and would recommend!

This was my first escape experience. My daughter was looking for something fun to do while she was home from school and suggested an escape room. Im glad she did and Im glad we chose Escape the Room Philly! The puzzles were interesting, the staff was amazing, and the whole day was fun! We will definitely be going back to try one of the other rooms when she comes home for Christmas break!

The rooms are well-designed and the staff is friendly and enthusiastic. Ive done two escape rooms here over the last few years and I found them both to be superior to other escape rooms in Philly.

I really wanted to like this room, but it fell far below expectations. I have done around 20 escape rooms, and this one just felt like the remnants of the early era of escape games. We chose the Dig for this experience. Overview of the major points:-The location was difficult to find. It was inside a building without any signage on the outside, and the stairs down to the rooms were behind a security desk.-The room is desperate for an update. I understand escape rooms undergo an insane amount of wear and tear, but this felt like the company just didnt care. For example, the light fixture was dangling by duct tape that was mostly no longer adhered to the ceiling, and some decoration that used to be hung on the wall had clearly been torn down, as the bare plaster showed. There were some really neat elements to the theming, but for the most part it missed the mark.-Aside from one physical puzzle we really enjoyed, the puzzles were either very simple (e.g. searching) or disappointingly illogical. We escaped, but we were not satisfied with the solutions to the major puzzles.-There was no narrative built into this room, which surprises me, as the theme and the puzzles lend themselves to one. The lack of story can be good or bad, depending on your preferences.-Super picky side note: Ive heard that you can usually tell the quality of a room based on how nice/clean its bathroom is. This theory held true for this location.We still enjoyed ourselves, as we almost always do in escape rooms, but I definitely would not recommend this location.

My large group of friends did the Meltdown room and it was great!

Awesome mind blowing challenging fun time

Had a great experince her for my dads birthday. We enjoyed every moment of it from the time we entered the lobby. There was a great experince and it was in a great location. Would definitely go here again.

Staff was really good and efficient. You get your wallets worth with each of the E-rooms. The dig has a darker tone to it so you will def need your phone flashlight, while the meltdown has some surprising twists. The dig was better IMO but the meltdowns unique surprise kept it close.

Awesome experience, room was tricky but super fun!!!!

Great throughout. They kept our appointment time and delivered a fun challenging experience.

Great experience. The room was fun. Only complaint is it can be hard to find because you have to go through a building lobby and into the basement. Also you smell the food from the restaurant the whole time you are in the rooms.

I had a fun time at the escape room. You must try it worth the money I been telling everyone about it. I told my brother we have to take the children cant wait to go back so excited.

Loved the Agency, which was run for us by Kai. A really fun experience! Challenging puzzles and great theme.

Very nice employees & cool escape rooms!!

Had a great time. Not my first escape room but the first one i won. Room was very fun and challenging. The guy who set it up was really nice.

Did a great job, really enjoyed the experience. Only negative was that 1 task was completely nonsensical, no reason to have even thought to do it. That has more to do with the game designer though, everything about this location was great

We went there with old friends to have some fun while the adults went to the Cheesecake Factory to have some food. Great staff, very helpful on the phone, very helpful at the lobby. There were a few board games to play while waiting, a nice little extra for decoration and actually useful. We did the Agency with 3 other people, all did a great job and we managed to be the first group out of the day! Great staff, just a little expensive. $30 a person, a little extra booking fee. Not bad, great experience overall.

First time in the escape room. Very interesting and fun. Great customer service. Great experience. Thanks

Great escape game with some challenging tasks. Awesome staff and creative set. Would definitely recommend and most likely will try the others.

First time doing an escape room and we had a great time! We successfully figured out the puzzles and managed to escape the room!

This was a very fun and challenging experience. We were very close to solving the game... literally on the last puzzle. Will go again!

This was my first time here. I really enjoyed myself.

Just a great time. Pretty darn hard though!

I love this place! I have gone 4 times and have had a wonderful experience every time! I cant wait until they come out with newly themed rooms!

Great experience. Lots of fun!

The first hardest part of this is actually finding the escape room. We almost walked by it. So I suggest you remember what number the building is, so you dont walk by it.The room was really, really fun! We did the agency room and it was just two people (my friend and I). If you want to get a full group together, I suggest one of the later times at 9/10 cuz they never fill up.

Much fun not as easy as I thought it would be. Go with a group vof great people like I did youll have a blast

We had a BLAST! There were only 3 Of us on the mission but we gr SO close and our guide was quite patient lol. awesome time!

Did the Agency room for a team building exercise. The staff was great and the puzzles were very thought provoking. Great time would highly recommend!

We made it out so much fun

Thought it was a great time. Teamwork is definitely needed but easy to obtain even with people you dont know. Since it was my first time, I think it would be helpful to know that there are multiple rooms involved and that you may use clues from one room to another. It would give a broader perspective to be successful in escaping the room. Otherwise we had a great time and cant wait to do it again with our friends.

This is so much fun!! I really like that they give you clues along the way to help you out but the clues arent a dead give away. They keep you thinking the whole time. Very creative and interesting and a great mental challenging. The one hour time limit makes it all the more fun.Its very safe as well. Emergency exit buttons in every room, cameras in every room that the staff can keep an eye on everyone. they also let you know that if you need out before you have escaped, you can wave/call for them and they will open the door.My ONLY issue is that they sell 10 tickets a room no matter what. This means if you are in a group of less than 10, youll most likely be grouped with people you dont know. Wish they had a option for smaller groups. This isnt a deal breaker for me though as it could be a good way to meet new people.Im not sure if this is the best thing for very young children, may be best for teens and adults. Very fun!! I want to try all the rooms they have and I have already recommended it to all my friends!!

We had a great time! The staff was friendly and attentive. We played the newest room...Three Mile Island. The game was challenging, fun and exciting. We escaped with two minutes to spare! Definitely coming back to try the other themed rooms. Worth the money and then some!

Love escape rooms. Loved this one. Only bad side is not getting a room booked with just you and your friends. Other group members bogart clues and waste time. Remember to communicate with EVERYONE and place all clues in a centrally located area for ALL to see and work on.We did 2 of their rooms here and both were well done. One of them was far too linear for 8 people. Ever had 8 people try to hover around one clue? You will in one of them because each clue and puzzle leads to the next requiring you to solve only one at a time.The other one was great. Puzzles and clues everywhere.COMMUNICATE WITH EVERYONE, SHARE CLUES IN ONE SPOT

Ive waited my whole life to have an experience like this - a point and click adventure in real life! You can read all of the other reviews if you dont understand *WHAT* this is!It was fun, and the challenges were definitely well thought out. The only reason it is four stars from me instead of five is because the setup is a little low rent for the $28 admission. I would have felt a lot more immersed if they had put a little more effort into decor and the way things were set up and designed. Atmosphere is part of the excitement. For instance, maybe a TV mounted to the wall droning on in an annoying office instructional video, or anything that felt they went that little extra mile. I would have liked a lot more red herrings. Basically, just based on the minimal effort they put into the whole thing, I think $15 is more right-on for a charge to participate.Also, there was a VERY intricate puzzle involving electricity that didnt work properly and derailed us a little bit because we didnt know if we had done it incorrectly or WHAT, but when our work was checked at the end and it was shown we HAD done it correctly, it was a little bit of a bummer.Still, it was a lot of fun. My group got about 75-80% to the solution but didnt quite make it. :(

Really fun escaping a room. I would recommend going in large groups. I will definatly go again

Great experience. The staff is very friendly for first timers we did the agent room which has plenty of problems to solve. We were very close to finish, but didnt

With 4 different rooms to choose from, great replay ability for large groups, highly recommended!

Appears under construction ish but there were not any signs leading to that. Even the room on our door was broken. We have done a dozen escape rooms and this was our least favorite. (. We wanted to love it.

Challenging but a lot of Fun!!

Great time with the family! We attempted to escape the “agency” room. It was not easy and took the entire group to figure out the clues. Highly recommended!

What a great activity to do with our friends for one of our friends birthday celebration! We thought it was well run exciting and a great group activity! Everyone had a role to play, fabulous combination of luck and wit to solve the puzzle!

Fun activity! Great Game Master!

It was so exciting, especially towards the end when the time was running out and our adrenaline was kicking in. We were in a team of 8. I believe we were three clues away from escaping the agent 1 room.

SUCH A BLAST! Honestly, everyone should try this once in their life. We made it out with 9 minutes to spare and I definitely didnt think we were going to! I cant wait to try the Dig and the new rooms that they are making. Staff was extremely laid back and fun to be around! Great activity to do with anyone!

Amazing.great room and workers are awesome

Amazing time! If youre looking for something fun and different to do with a group of friends, I HIGHLY recommend! We purchased all the tickets so that it was just us and our friends in the room. Everything is put together SO creatively and the staff there is awesome. Definitely check it out. Itll put your brain to work and give you something different to do and still have a blast.

Ive done several other escape rooms at different locations and this was by far my least favorite. We did the dig room and I did not like they fact they included unnecessary puzzles that were insignificant to getting out that only threw you off and wasted time. That is not the point of an escape room!!! I did not like the set up where there was only one screen that showed the remaining time and where clues appeared and it wasnt in a central location. I would have enjoyed it a lot more had we been able to get clues when we asked for them and not when the staff felt like we should get clues. At the end the staff member told us so many groups get hung up on the one part we were stuck on for about 20 minutes. We asked for a clue and they wouldnt give it us until there was less than 2 minutes remaining. I wouldnt go back here again.They also dont tell you that some rooms are very small and someone who is claustrophobic may be uncomfortable and that they use flashing lights, someone is epileptic should not be in this room.Location is not easy to spot from the street, it is not labeled at all from the outside.

A truly good time 1st 4 our party of 10...

Challenging escape room!

Second time here and it is totally fun and engaging..what better time then solving riddles and finding clues with random people..we entered as strangers but for one hour we worked as a team..we will succeed next time..and clue masters are friendly..