We stayed here in the first week in Nov 2020 and there was almost NO enforcement of safety regarding the virus. (I was convinced it would be safe, I instantly regret coming.) There were signs about wearing masks and there were spots on the floor to encourage safe distance, but many people ignored these and no one said anything. There was construction ongoing even in the room right next to us. It was like being in a hotel DURING renovation. Many of the attractions were closed due to health, which is good but also removes much of the fun of being here. There was very little effort to protect people and ensure they have a good time. It was clear they just opened their doors to make some money. We used to love this place, but we will most likely not return for a long time.

I have never been to a Great Wolf Lodge before, but have heard so much about it I was excited to go for my nieces birthday party. My family and I traveled from Charlotte, NC to surprise our family that we had not seen in almost 2 years.When we arrived at the location, I went to the front desk to ask what my sisters room number was and explained to them that my family had driven 6 hours to surprise them. I offered to show them my police ID and state ID to substantiate my story. The female manager was EXTREMELY RUDE, rolling her eyes, huffing and gave me a very hard time about doing so stating that she could not give out the room number, got an attitude and walked off while I was mid sentence, inquiring about what else we could do. She never returned. The other front desk attendants thought it was funny and my family and I ended up having to wait 20 minutes for a family member to come and get us from the front desk.I was very taken aback by the number of individuals that we saw with no mask on just walking around. There were so many birthday parties going on and maskless children running through the hallways that you almost forgot that we were in the middle of a pandemic. The pool area was completely functional and although there was someone at the door with masks, most were not wearing them. Almost every hall had a pungent smell of marijuana. It was an overall horrible first impression of a place my family and I thought so well of. I am definitely extremely hesitant to ever stay at another Great Wolf Lodge.

Great place for families. Kids up to 11 or 12 will have a blast. There is enough for kids 13-15 not to be bored. Great resort!

TLDR - Save money, drive to Disney.Probably one of the worst experiences Ive had in terms of value. While the folks there were OK, dont expect Disney quality service. Since their activities were limited, they were doing hand outs for arts and crafts which was literally just a piece of paper and two crayons, like at Olive Garden. Food here was pretty low quality and the carry out option at their resraurant was $20/box, so if you want dessert, you pay $20 for a small piece. Everything closes very early, the pool closed at 7, everything else soon after. All of the staff are curt but will help you after being nudged a little. A few times, they spoke as though I should know the answer. Fortunately, they have a great app that can answer questions, provide hours, and even order food for pickup apparently. Unfortunately, the app went down for a 6 hour maintenance window at the beginning of my stay and was then down for 4 days. For the ~$200/night price tag, you could drive down to Florida, stay in a 4 star hotel (gotten these for ~$80/night on Priceline) and bought tickets to Disney. Their apps work and dont go down for days, their folks are friendly, they stay open later, and the kids will have more fun. If you are looking for a budget minded vacation where you get the most value for what you pay, look elsewhere. Sesame Place in Langhorne, PA is also a better choice if your kids are young. The highlight of the whole stay was the Huntsman Grill located in front of the lodge. The food was great (I had elk steak and rabbit sausage) and the folks there were incredibly friendly. But its not owned by Great Wolf, so that explains why.If you are Covid concious, this isnt the best place. No masks are worn at the pool but people dont observe the 10 foot distance and it is pretty crowded. Kids dont wear masks and no temperature checks anywhere. The staff is always masked up though.

Our experience was amazing! We made it a 2 night 3day trip. From when we checked in to when we checked out staff was exceptional above and beyond! Food was amazing at all outlets and the waterworks were out this world. Even during the pandemic we were able to have fun safe. Every family should experience Great wolf Lodge! We had a ball!

We had a recent trip to Great Wolf Lodge during COVID 19. I believe they went through great lengths to make sure that it was COVID safe. The food at the Loose Moose is good but it was the same for 2 nights. It would have been nice to switch it up. The best kept secret is a game in the theater. We played that thing constantly with our group taking turns. Tons of fun

Love this Great wolf lodge! It’s always a great weekend getaway. We are here for Halloween and the trick or treat trail was quite short but they did a really good job with it! Only thing that I haven’t liked is the Loose Moose restaurant serves the same thing every day for breakfast and dinner. This is our second visit and we won’t be returning if the menu doesn’t change.

Great place as always. Kids had a blast. Just wish you could at least do a reservation for the hot tub

This was my first time ever going to the great wolf lodge... there rooms were clean.. when i need something they came on a timely manner... the water park clean no issue & the lifeguard that was duty when we were there help my daughter and didnt waste any time jumping in the water to help thank you again... i must say i will be coming back hopefully soon.. thank for everything they done

This place is AMAZING! From the decently clean hotel rooms to the massive amounts of entertainment Great Wolf Lodge NEVER fails to impress. Now, the place is targeted for kids but, there is a spa, adult rides in the water park, a whole entire adult only floor, and a Dunkinr Donuts. Great for family’s and good for adults. Many people experience uncleanliness, mold, and missing parts to coffee makers and such in the hotel room. The worst I have experience with this would be there was a little bit of toothpaste in the sink when we got there and the safe was locked shut. Other wise, very clean hotel room. The kids rooms are nice but looked hard to clean for the staff. So a few crumbs are understandable and if you have a problem don’t make the staff fix it if its small do it yourself. Not because the staff is bad but because they have alot of people and tasks to work with. My worst experience would have to be one year me and my family went and the day we got there they had to drain the wave pool and didn’t fill it back up for a couple of days.

Had a good time with our two kids, 5 and 6 years old. Water park is fun with a good variety of things to do. Theyre limited to half capacity (we visited in October of 2020). Seems like the place would be super packed if they were at double what they were this week. Skip the arcade and 4D theater as the smiles per dollar value just wasnt there. Magic Quest is fun for the right kid. Would go again but not at full price and definitely not on a busy/holiday week.

Always an awesome place. The meal plan helps. And so does a cooler if you know what I mean. Kids have a blast and also super adult friendly.

Always a great experience! Nothing better than being able to have fun on indoor waterslides during 40° temps outside!! The staff is super friendly and have gone above and beyond to ensure safety from COVID while still allowing us to enjoy their beautiful, clean establishment. If you havent had a chance to experience this amazing hotel/Waterpark youre missing out!

Great family fun place. My daughter was very pleased and they kept everything clean.

We loved it, great indoor Aqua park for all ages, a lot of attractions for kids from MagiQuest, story time with one of the characters, yoga . Look forward to come back

Wonderful place to entertain kids, but you better be prepared to spend BIG BUCKS! The dining room buffet is 15$ for breakfast and 20$ for dinner. The water park is great, and included in the price of the room. Food choices are limited, but overpriced. The gift shop is another pricy trip as is the Candy Shop($13 for 12 oz. candy!). We bought $59 paw passes for 2 kids, which included enough activities to save some money. The Magic Quest game can take anywhere from 3 to 6 HOURS. The kids enjoyed it for about one and a half hours, then played for another 45 minutes the second evening, but lost interest and did not complete the quest. We did feel comfortable letting our 12 year olds do most things by them selves. The staff were very friendly and helpful everywhere we went while there. Would love to go back, but this 2 night stay cost over 800$, not including gas to get there! So, doubt we will return.

We stayed for 1 night with the balcony/fireplace room. Check in was easy. When we got to our room outside there was a pack a play, trash, and dirty towels to the left of our door. It wasnt picked up till next day. It looked very trashy. Room was spacious, some stains, cheerios in the air conditioning. Stains on the couch, the pillows were lumpy. We didnt sleep that well. Waterpark was great! Kids loved it. At 10 am check out day we started to get knocks on the door. 2x. The first knock woke us up. The second, I checked their was a male standing outside the door. No one identified who they were, it was kinda scary. If it was the cleaning crew dont bug us when we have paid for that time. Overall, my kids enjoyed. Well probably go back. The fireplace and balcony were cool!

Great Wolf Lodge is going above and beyond accommodating guests in a safe and sanitary environment. 1000% fun and we appreciate them opening back up

Great Wolf Lodge was great. The staff and guests all wore masks and seemed to respect social distancing. The food was great and our room was clean. There were great instructions on how to get any services we might require.

Great staff, great room, great experience all around! Plenty of activities for the kids and the water park was awesome. Eating at the lodge can get pricey but the food is pretty good and there are plenty of popular food chains within the area if your on a major budget. Great Wolf equals great time!

Easy check in, if there’s a birthday child make sure you let them know! Carpet could use some cleaning! Room was awesome and very clean. Beds were comfortable and temperature adjustable. Bring your food in the room to save money! Story time was lacking more entertainment same with the party at night. The activities during the day’s are a hit or miss and there isn’t enough room for the amount of kids that show up. Place isn’t bad but a big smaller than I thought as far as the water park. Kids will love it and have fun! There’s slides for every age.

Everything was fine other than the fact that the hot water doesnt work certain hours of the night. The hot water shud always be available. I woke up sweatin so I wanted to take a shower. Its 4 in the morning and the water is ice cold!!!

Bravo for trying to keep everyone safe and keep everything fun in the pandemic.

Had a great time, even during a pandemic! They are definitely keeping up with the new regulations.

We had an amazing time! We have a food allergy in our group nd they went above and beyond to accommodate us. The chef went over the safe foods for us and made dishes. Especially for them. My child is 9 and had the time of her life! We all got a little bored of the water park after a couple hours. The magiquest didnt hole her attention too much. But that didnt matter because we had loads of things to choose from. We loved it so much we already started planning our next stay! My only complaint is the tiny bathroom lol

Upside, the beds are super comfortable.Downside, Our first room had mold, so we got moved to another room....that also had mold, but less of it so win. Upside, front desk and wait staff were great. Downside staff at Pizza place was not, the gift shop staff was 50/50. Upside food was pretty good. Downside I got food poisoning. Upside they brought me pretzels and gingerale.

Great service, water park is great for families. They have a chipped wristband that makes payment easy so you can leave keys and wallet in the room.Rooms are kid-friendly with subgroups that look like log cabins. There are larger suites with more beds and space available.Staff is helpful and they are willing to jump in for anything you need.

This is not a friendly place for large families. I have 7 school age kids and we wanted to take a little vacation. Found a great room for a great price but they only allow 8 people in the room. Since we have 1 extra person we would be required to almost double the cost of the stay. They were not friendly or helpful in customer service when i asked for any options. Guess we will find other fun things to spend our money on.

Not what it use to be. This place was closed for months how in the world are there still holes the walls. Our room Grizzly suite was subpar. There were exposed tack strip from the carpet in which my son injured himself. I had to stuff tissues on it. Our microwave didnt work. Coffee maker missing parts so we couldnt use it.

My daughter had her sweet 16 there soon after they reopened due to COVID. I was impressed with how staff went about opening but had safety policies in place. I didnt like that you are unable to use cash anywhere but if it keeps us safe, I was ok with it. All staff was friendly and knowledgeable with great attitudes. We will be returning soon! Keep up the great work Great Wolf Lodge!

Weve enjoyed the experience for the past 6 years we have stayed here! Staff is always friendly! Its one of our favorite vacation places!

Really enjoyed the stay we throw my sons 7 birthday party hear stayed in the wolf den suit I thought it was pretty cool myself my 7 year old loved it the water park is the best feature open 11am to 7pm right now due to covid thay take cleaning seriuse in the water park thats awsome in my book Im fine with limited hours to know Im safe

Everytime we come here we have so much fun. The hotel is always in great shape, clean and the staff are here for you. Called for towels and a trash bag it came to the room in like 5 mins. Best place for kids fun. The water park is amazing.Thanks Greatwolf !!!!

Had Hiccups but...All in all Willow and the Guest Services team took care of us. If you plan on traveling during this pandemic.... they are very thorough with sanitation! Even in the water park they cleaned the tubes and any hands on equipment used. Hand sanitizer was put at the entry of every ride. Food was mediocre though. I wouldn’t spend money on the food bundle. We stayed in the Majestic Bear Suite. It sleeps 8 and is a nice size for my family of 6. Any more would have been crowded. I thought the concept of Willow (guest service Rep through text) was an amazing concept!Kids absolutely loved their stay from 5-14! All had a blast! Would recommend even now to go check it out!Following things are down as of now... the XD 4D theatre, out door pool, Looks like they had mini golf, and the outdoor obstacle course.The indoor pool was not at capacity! Lines where short but seating was minimal. Pack lite!

I love this place! First time I came was April 2019. I had surgery on my foot the day before. I came back January 2020. I had the time of my adult life! LolI am back March 2020i really love this place. I dont have any small kids anymore but it was still great! Someone needs to set up a night time adult get-together at the Wolf Den, at least once a month or once a season maybe.This place is great for kids and adults alike. There is something for everyone!

For a pandemic they did a great job, everyone constantly watching making sure you are 6 feet from others. Sanitizing surfaces and equipment constantly. Great experience, highly recommended.

Great place for our family to stay for the Thanksgiving holiday. Beautiful and delicious buffet for dinner. Magic Quest game that occupies a lot of time joyously (and exercise). The water park full of slides and relaxing areas. 4 options of food plus easy access to outside restaurants. This year we took a day to experience Christmas Town at Busch Gardens. We had a great time and plan on keeping this a tradition of staying at The Great Wolf Lodge to welcome in the holidays. 2 things I would change: 1. Add seating on the 4th floor near elevator. 2. Get rid of single use plastic soap, shampoo, lotion.

I was supposed to take my kids to Hershey Park but rain ruined that idea and I headed down to Great Wolf Lodge as the last minute substitution. The indoor water park is a perfect choice for indoor cold weather entertainment.

We had a fantastic stay and the kids had a blast. Extremely polite staff, and clean facilities. We will definitely be back. Thanks for making my sons 11th birthday great!

Nice resort. Kids will absolutely love it. Staff were nice but need to learn more about the layout and general operations of the place. It be nice to have some playground or something outside. More walking area.

The water park was great. The room on the other hand was disappointing. The microwave did not work and it took two calls to get someone there to replace it. There was exposed tack strips in the room. The coffee maker lacked the piece that is needed to brew coffee. The app to order food was out of order. We purchased a Cabana, no info was offered as to where it was. Upon, asking the attendant pool entrance/shop was told I needed to go to check-in to get that info. My family (kids) had a good time, there were just a number of hiccups that I feel should not have happened and could have been better addressed and accommodated. Will likely return to water park unsure if Id rent a room again.

Definitely was a first for me. Didn’t know what to expect walking in but it was so great and I had an amazing time.

Water park was a lot of fun. Theres something to do for all ages. The park attendants were all friendly. Lifeguards were actively watching park attendees.

Overall the experience was great especially since they are at half capacity right now. The staff was wonderful. The only complaint that I have is that there is a roach problem. At night they were all over the balcony as well as in the room. But other than that it was Great!!

It was absolutely everything we could have hoped it to be. We loved the waterpark! Especially that our twin 5 year olds could ride almost every slide. The magic game was a win for us as well. Couldnt have asked for more. Well be back.

Very good customer service my three kids had a blast. I have a three year old 2 year old and 7 months and there was something for everyone to do. Food was good and the ribs were good ( justin). Rooms were clean house keeping was on point. Everything was safe n clean even with Covid .

It was fine and exciting the first time, but that was years ago when they were open. This year bc of the virus, I was hoping they reopen cause a friend of mine has a birthday coming up, thought it’ll be a good place to go, plus I got another one that hasn’t been there ever and would like to go. Will Great Wolf Lodge stay closed forever or will it reopen like the others before it with safety and health procedures others have? If it does, how much the prices are? and if not I guess it was never meant to be.

Just a blast, so much to do. And their WiFi was able to handle 3 kids doing virtual school and 2 parents remotely working. Water park was awesome, everything was a great time, staff were all very helpful too.

The staff is really nice, friendly. The water park and other activities were fun. But, the room was overpriced for the condition. In particular, the bathroom ceiling had pieces cracking off, the light fixture was full of bugs, and we killed a couple spiders. And it may be because of COVID but our room was never cleaned during our 2 day stay.

GWL Williamsburg still excluding school days off in their specials. Even now, if you wish to trust an all indoor entertainment facility during COVID-19, they have excluded the Mondays that kids are off from virtual learning. Any other time, they block any staff day or reason the kids are off in addition to the holidays. Holiday pricing is understandable, bc lets face it several places do that and dont honor discounts. However, this location blocks sales at any mention of the schools giving a day off. If youre planning on purchasing meals at the lodge, buying your kids souvenirs, pay for the additional activities not included in price, inviting anyone over the room threshold, upgraded rooms with the decor you see advertised than it will add up fast. Youd think they could cut families a break and offer a deal that would allow your children to attend classes as they should and enjoy a day there. Well, overall we decided its not going to be as enjoyable with the restrictions in place and dont want to risk it. But I dont think wed be rushing to book down the line either, just because it runs you the wrong way when a business doesnt seem to care about who theyre serving.

Room was comfy service was great im going again no bugs water park wave pool

This was our first experience at Great Wolf and we had a wonderful time. We only stayed two nights. The kids had a blast. The restaurant there was a big let down, the food had no flavor and was cold. We wasted $75.00 because all we really ate was dessert. I recommend the pizza place it’s pretty good. The rooms were very clean the beds were pretty comfortable. The only complaint about the room was there was no fan in the bathroom so it would get super streamy. We got a pup pass for the kids. I love that idea it was worth it but they do a very poor job on tell you the hours of the activities. We had planned to do half the stuff one evening then doing the other half after dinner on the last night however no one told us the bowling and the XD movie closed at 7pm. So we never got to experience that. It’s very frustrating when you pay all the money and they close that early. Luckily the nice lady at he arcade give us extra credit. So if you go be prepared to spend at lot of money. This place is very expensive and the hour are very wired. They need to have some kind of night activities for the older kids.

Went with my sister and nieces. When we arrived, we had to change rooms because the toilet didnt flush and the room smelled old and horrible. Our new room had water issues where the water was freezing cold, so as you can imagine, it was very uncomfortable taking showers. The water park area is awesome though. If you get a decent room, you should be okay. The food also sucks so go off site to eat.

Everything was wonderful! Great time was had by all! We got the Kid Cabin suite and it was cute and fun for the the kids. The water park was so much fun, great for the big kids and little kids. Cleanliness of everything was good, food options were good. Will definitely be back next year!

We have been to this location several times. Everyone here is extremely nice. This is our favorite Great Wolf location!

Fantastic place to go with amazing sliders and an outdoor zipline area.But be warned. Plan everything an hour early as even the staff dont know their own hours. If they tell you 8, it will close at 7 as I found out today. Not just the sliders, not just the pools, everything outdoors.If you go after work you will be burned by the ignorance of others.

Great staff, very helpful with food allergies.

Im tired. Sooo tired of climbing these stairs. Im old

Room was clean had a blast! Did see giant roaches outside on deck, but not in room. Reservations for 8 had 6 towels, texted and they dropped off more at door.Our upstairs toilet didn’t work with 7 adults and 1 toilet, but we managedWe will be back!

Having a blast. Best place to be in Virginia. A little pricey but you get what you pay for.

We had a great first experience at Great Wolf Lodge in Williamsburg. We were very nervous to take a weekend getaway but really needed a change of scenery in the midst of covid. Check in and check out was virtual and we ate all our meals in the room just to be safe. The room was immaculate and comfortable.. All staff were phenomenal and frequently checking in asking us what more they could do to make our stay awesome via the app. Every single person we saw outside the water park was wearing a mask the correct way. Inside the water park everyone was being respectful of personal space. My kids had a lot of fun. Its smaller than I pictured but at only 50% maximum capacity it was perfectly fine. More to do for younger kids than older but thst was perfect for us.. The food was all pretty good, if a bit overpriced which is pretty standard at any place like this. The trick or treating activity was honestly kind of a joke but my kids still enjoyed it. There were 3 stations set up in the lobby and we got my daughter in full costume for a total of literally 45 seconds of fun. The storytime however was great and socially distanced. All in all we had a wonderful and safe experience which was such a relief during these times. Will definitely visit again.

Never again. Horrible experience. Two stars because the staff that work the buffet (the cooks) are wonderful. Shout out to Justin. Our room was horrid. Way too crowded to be booking at “50% capacity,” yeah right. I wasted my time and money.

It was our second time and it was great! We were concerned about COVID-19 but they were taking all the necessary measures to keep everyone safe. The room was great. We stayed in a loft, It was clean and very spacious. It has three queen size beds, 3 tv, 1 1/2 baths, a living room, mini fridge and microwave! There were various activities that we did like magiquest, I personally dont recommend it my kids didnt really like it. The arcade was fun, 3D theater was cool, there is a height requirement my 3 y/o was to little. Our favorite was Ten PAW Alley, which is bowling but the lanes are smaller and the balls are small too. It was a great activity for the entires family. The water park was great! It was warm, water was clean, enough activities for the entire family wave pool, kiddie pool with slides, lazy river, and so much more. It is very hard to get a chair/table, but you can rent a small locker for $15 or you can find an area and leave your items there if you feel comfortable. They have towels that you can chechout however you want to make sure you return it because there is a fee of $15 for each towel you dont return. There are life guards in every pool and slide. They also have life jackets for all ages if needed, there are bathrooms with showers. They have a Dunkin, build a bear, 3 different restaurants, and a souvenir shop!

Very fun for kids. Really. Adults might find faults but truth is, the kids love this place. They wake up, have breakfast, then head to the water park. What could be better? I was amazed by the numerous staff on premises and by how attentive the life guards are, at all times. Your kids are gonna love this place.

I visited Great Wolf Lodge last week and it was vastly different from my previous visit last year. Of course due to covid there were needed changes, and the staff did a decent job keeping things sanitized and enforcing mask wearing in the non waterpark areas. Last year my room was super clean, everything working, and free of all bugs. When I checked into my room this time, however, the fridge didnt work. I messaged the front desk through the app a couple of times and was told twice that maintenance would come but they never showed up. I ended up tossing the perishables I brought. Another issue was gnats. There were a ton of gnats in my room. It was gross. I did notice the waterbugs on the balcony but that wasnt too big of an issue since they didnt come into the room. When I informed the front desk about my issues with maintenance not showing up they offered me a complimentary late checkout. They didnt offer any solution to the bugs. We had fun in the waterpark though! I suggest just adjusting expectations and not to expect too much from the room, just enjoy the fun time on rides with the kids/family.

They need NEW MEAL CHOICES for the BUFFET. The Restaurant by the Water park is pretty good and the pizza spot depends on the day.

NEVER AGAIN. How are you a chain resort and dont have hot water in a whole building for 24 hours?! Then was given so many excuses that it would be fixed. Tried to make up for it by giving comps for breakfast, lunch, dinner...that doesnt make up for being able to wash my butt. The director comes in the following day to give more excuses and call in an outside specialist. They shouldve been called when more than two rooms said they didnt have hot water. NEVER AGAIN.

Ok to visit. It was so adorable how they did Halloween for the children in the stressful Coronavirus. They made sure the children were able to have a nice Halloween. They gave the kids treats bags with candy an allowed them to wear their adorable customes thruout the hotel.. they had Halloween story time an pic was def worth the visit for the younger ones...

I booked a trip back in February for my 3 Grandchildren birthday presents . Paid in full. I also purchased each one 100.00 gift card. I was able to save by booking so early. The Williamsburg location has delayed opening again. This now is just a few days from my date of our stay. I called to move my dates out to August. I really don’t want to have them cancel us at the last minute and waste my vacation days. I only get so many. The prices are a lot more expensive now in August because it’s not early savings. They will not Honor my price I paid.We are only talking one room for two nights. I very very displeased with their management and customer service. After this trip it will be my last. I work very hard for my money. I also Will spread the word to friends and family. And I will spread the word all over social media. Also everyone should get discount that booked a stay with them already because the hot tub and spa will be closed. Please spread the word on how they treat their customers.Thanks for reading

Everything I expected and more. The entire family loved the experience!

Great atmosphere. My kids loved it!Age 3 and 5

Everything is great and clean. Only downside is the adult area with hot tubs are not available at all....

Came with my Daughter and Son in law. We checked out a day early. This place is not for young kids. They would not let parents hold their 2 years olds, going down the water slides, not even in the wading pool areas.The life guards do this odd will back and forth and tilting head movement like a rehearsed dance routine..Which made us question how they can be watching for people drowning, when they are so worried about their dance routine !!!!Also we were asked to wear masks even when no one was around.The pictures are deceptive as there are not some of the slides noted on the web site. The pictures for the location that we were at were not representative of what was actually there an entire playscape was missing the one that says good for toddlers !!!!! And for the price of the rooms, food on location. We could have taken the kids to Disney for 5 days !!! Very disappointed.

This is definitely the best great wolf lodge faculty that Ive been to. Life guards are so much better here and idk the vibe was j better. Definitely coming back

Went there in 2018 are very clean good food and I love the waterpark very friendly

If you like a roach in your room book the grizzly bear room, had a nice time chasing one ...If you like unpleasant staff at the front desk go ahead...When we checked in the lady at the front desk was very unpleasant, unhelpful and gave the least details of activities if none I guess covid hit the ppl hard as well as businesses..a smile under the mask would be so much more welcoming and more details as well...:/Got to find out arhat we missed trick or treating since we weren’t informed of that...even tho ISpecifically asked for the activity scheduleShe’s like nothing specialJust check the app...nice responseIfYou want a story time for your kid call to book early...but oh wait...they won’t have a spot for you either way...they were all booked for story time..You want bowling go ahead and wait your turn...probably you won’t get a turn....Water park is smaller then other places.....And all in all...not worth the amount we paid for one night ..we left at check out...

Always a good time. This was our second time here and we already cant wait to go back again soon. Weve stayed in both the large suite with a loft and the Wolf Den room and both were extremely comfy and gave such a warm, fun setting for our fun filled stays. We did a Paw pass and birthday room upgrade for our first stay and upgraded to the Wolf Pass this time and so glad for it. We got to experience all the resort had to offer and it was like a fun scavenger hunt getting to all the spots and getting it marked off each time.TL;DR HIGHLY RECOMMEND 1000/10 WOULD GO AGAIN

My Kids had the time of their lives, and the wife and I could not stop smiling would have exciting and relaxing mini vacation

Great procedures in place for Covid! First class staff and amenties as always.

We loved it. It was a girls Day and night out and it was great to be away

Amazing couple of days for Grandma and Grandpa!

Everything was great until we went to the arcade. We all played so many games that we kept winning so many tickets that we needed something to put them in. We got a bag early on and filled it pretty quickly. My stepson asked for a second bag and the guy at the counter told him that he wasnt giving him anymore bags because of his nasty attitude. Mind you my son hadnt done anything wrong other than be a boy amd get a little loud and excited. It mad me mad. I went and got the bag myself. If they cant deal with children, maybe they should find somewhere else to work!

Absolutely amazing!! Very family friendly, staff was amazing. Had a few mishaps but staff went above and beyond to make it right. Jared from security and Lindsey the aquatics director were unbelievably friendly and very helful.. we will definitely be coming back !!!

This place has gotten better I’ll start with that. Me and my family have been coming here since 2011 (once a year almost) and it went from being awesome to being horrible to now being just plain ok.I won’t divulge our worst experiences but instead describe our stay just today.Rooms smelled clean but the blankets on pull out couch were horrendous. Front desk sent up some new ones and everything was fine.Water park is cool. Water is clean and lifeguards seem to be on point. They actually pay attention and it looks like they take their job seriously. Very attentive.Staff working at the food places are a different story though. Attitudes for days. Walked up to the ladies working the ice cream stand and asked for a straw. They were like “they are over there” pointing to another section of the area. I stated they were opened and dirty and they said well that’s all we got. Not even a flinch to help me out beyond their just standing around.Elevator sucks!!!! Takes your 30 min to get where you want in that thing. Taking stairs is ridiculously quicker but with a cancer patient I have to carry them so quick but yet stressful. Recommend you get more elevators or make them bigger to fit more people.All in all the stay was ok. Very over priced for what you get. Pictures will show the rest.

Great place for the family. A lot of fun but a bit on the expensive side.

The waterpark was a fun experience for young children. Disappointed with quality of food/lack of options. Staff was friendly. The hotel quality did not come close to the cost of stay.

Awesome place...lots to do...everyone is friendly...great staff....a little pricey but u get what u pay for its definitely worth it....so much fun

Really enjoyed this place and plan to go for a quick break with the fam sometime next year. Covid safe measures and happy staff were highlights

LISTEN LINDA! These ARE NOT ROACHES!I have had the absolute BEST TIME. I live about 30min away and have the same lil bugs. WELCOME TO VA IN THE WOODS, LINDA! They are water bugs. I stayed on the fourth floor in a loft suite (NOOOOO WATER bugs IN MY ROOM!!!).My room was awesome and I hate reading reviews that dont correspond with the TRUE experience- which is bar none. I love this establishment and everyone at the front desk is SPECTACULAR. I wish I remembered more names. I met so many AMAZING PEOPLE, most of which were the housekeepers, front desk staff, or housemen(**HUGE SHOUT OUT TO CHRIS**).As a manager of a high profile hotel chain, I can honestly say that I cant rant n rave enough about this place, and I am very picky.Cant wait to be back!! XOXO THANKS YALL!

Fun for the whole family. Lazy river, slides, wave pool, and so much other fun stuff.....

Loved it so did the kids id love to go back!

Was great good life guards great employees we come every year we ran in to a problem in the room a mouse run across our room we called the front desk they immediately put us in a different room but all together was great

Great place for kids . Heather in gift shop was very friendly

Its great for a little vacation with kids. We got our package about 3 months in advance and got great discounts. You can add a meal package, which we did, but I kind of wish that we had just gone out. The swim areas are fantastic, you can leave a bag and your towels on a chair and no one messes with your stuff. I love that there are 2 hot tubes here, one for whole families, kids and all thats not as hot and doesnt have a lot of jets running and one for 21 and up that is hotter with more jets. Its a nice place to just let the kids loose, there lifejackets and tubes. The rooms are large and well kept.

Its just awesome thats all i have to say :)

The kids had an awesome time.

My childhood at the best! Especially magiquest!I always wish to go back at any second!

So much fun. We were able to get a great deal on a room, which I would recommend is the best way to go. Nearly EVERYTHING other than the water park costs extra (to be expected), so if you’re able to get the room at a cheaper rate, it would allow you more flexibility to do some of the additional activities. Check Groupon and sign up for the Great Wolf Lodge newsletter. The water park is awesome, we have younger kids and there’s still plenty to do. This is a great winter destination, and during the week it wasn’t too crowded at all.

Kids Paradise! Buffet was excellent,place was spotless and staff extra helpful!

Went to play MagiQuest. Fun, lots of up and down stairs so you get your exercise which is great, little expensive. Seems once you get the wand you can play all day and more though, so that makes it worth it.