Very courteous reception that was pretty painless. I was super afraid of a forced time share rant but all they did was ask us about joining them. The lady was very nice about it and we werent sure about our timing to do it and declined. So for us personally, not a big deal.The room itself was square and not small but not big. Bathroom was fairly small but was clean and seemed modernized. My only complaint with the actual room was the smell it seemed musty or just off. Not quite BO but BO. And Im sure its just because its an old building. But an air freshener or something would be handy here. The cottages themselves were pretty darn cute and endearing. So close to multiple breakfast options and near downtown Williamsburg. The room itself was super cheap as well. Would certainly stay here again. It wasnt big or flashy but I enjoyed it for the experience.

Absolutely AMAZING!!! Great experience, Amenities, Great staff, and VERY CLEAN ROOMS. Also enjoyed my view to the pool.

We needed a place that would accommodate a dog on this return trip to Williamsburg (we have a student at W&M.) This hotel looked nice and was convenient to campus so we gave it a try. It was perfect! The room, cottage-style, was very large. It was clean with plenty of space and two king-sized beds! Ample parking right outside and the staff was kind and accommodating. We didnt have time to use the many facilities (pools, mini-golf, lecture series, etc.) but would like to on a return visit. And we will definitely be back!

I fell like a rockstar staying in a villa. I live in Williamsburg and have passed the resort many times thinking it would be nice to afford it. I was amazed the price I paid for two days. We had a snow storm and no electricity at my house. Never noticed they have villas in the back away from the street noise. On the tv they actually provide good channels such as HBO free. Anything you need there are stores within walking distance and restaurants. If you are planning to visit Williamsburg this is where you want to be a guest. As a local resident I highly recommend it.

Very disappointing stay. We arrived only to find our confirmed reservation cancelled. After an hour of continued fiasco to include being on the phone with the reservation clerk and then disconnected, we finally got a room at the adjacent hotel. We unwisely agreed to the tour where we were subjected to not one, not two, but three sales individuals that held us hostage as we dared say we were not interested in what they were trying to sell us. Finally, we received our reward of our 50.00 gift card and certificate for a 2 night, 3 day stay at select resorts. We activated the certificate only to be told that we would need to take another 90 minute tour or they cannot guarantee they could book us a room for the dates we choose. Surprise, surprise, we got a follow up email stating that they could not book us a hotel room 7 months out as there were no rooms available for those dates BUT, if we reconsidered and agreed to take the tour, they were certain they could book us at a resort for those dates 7 months out. Would never do this again. Not worth the headache. Do yourself a favor and stay at the Marriott or Holiday Inn.

Can someone sent this to Mr Siegel. I will never come back to this location. I am trying to make the best of it but I am not pleased with this stay and I want my money back. Check in was pleasant, professional and quick, after a long drive, arrived to the third floor and looking forward to relaxing in our two bedrooms staycation for a week. I received an one bedroom with small attached studio with kitchenette. The second bedroom was actually a studio with kitchenette, not an actual two bedroom. I paid for two bedrooms. The couch and table lamp was blocking the attached door and the closet doors were blocking the front door, why didn’t housekeeping and maintenance fixed this before my arrival? Why wasn’t I in a two bedroom suite? I had to walk back to check in for help. Maintenance will be called. Security arrived and she radio for them to move the table lamp out. Then when I asked about the 2 bedrooms in the suite, she point at the door, that doesn’t open, “that’s the second room it locks out and attached to other side!” She said, you can enter from the hallway. Talking to me like I’m slow, ma’am I tried that first. Maintenance never arrived but security came and pointed- to the door, as if I didn’t try it before heading back to the front desk to ask for a two bedrooms, and not this. The owner should not have to move furniture after driving hours to get there. There were no directives on how to work the washer and dryer or the heat or air conditioning, and maintenance wasn’t very helpful, told me to push the buttons. I tried that but which one says “ON”. He said, didn’t say the button had to be held, wait for beep and set time. No he points in the air and say “push a button.” The rooms are small and the space is small. The rooms smelled old hot, and smoggy. The ceiling fan should be on a timer or a string or wall controller, to decrease or increase the speed. The lamp of the fan was dirty. Suggestions for Owner update meetings should be served with hot food and not cold selective box food, served by human with no gloves and sticky hand sanitizer. I waited for twenty minutes to get two boxes of cereal, water down orange juice and tasteless cranberry juice. If you are not going to invest in quality hand sanitizer, get plastic gloves for staff and visitors. The hand sanitizer set ups were empty. The pandemic mandates were not enforced by all. After visiting the outlets and candle store there is nothing else to do here. It’s boring. I didn’t find out about the game room and weight room until day 5. Limited handicap parking. Sitting areas was under my window. The pool setting was nice to look at. The bathrooms were cleaned. The vending machines were full. The grounds were clean. One star: false advertisement for two bedrooms suite.

The front desk staff were wonderful. Friendly and helpful.The tour we took (and timeshare presentation) was well done. The manager tried to talk us into buying and it got a little awkward. We didnt buy.Amenities are nice. Heated pool year round.However there are no breakfast options for regular guests. The rooms are fully equipped with kitchens, though, so thats a plus.TVs are not updated, so theres no access to Streaming or Rental options, other than bringing DVDs with you.Overall a very nice stay.

The good: the bathroom had clearly been recently remodeled. The location is centralized.The bad: grab a Snickers. My stay was in a king non smoking room in the motel style area of the property. Upon first impression, the door was stuck, the room was tiny & smelled, and the TV chose when it wanted to work or not. The walls were paper thin and I could hear everything the neighboring room was doing, down to their TV (luckily for them theirs worked). I did call the front desk about the TV and was offered to change rooms but it was midnight and I had been on the road for 3 hours and not up to doing that - so at least a solution was proposed. The shower head was permanently set to jet blast pressure wash and nearly took off my areolas. Last but certainly not least, the entire track on the bottom of the shower door was filled with mildew - which I finally determined was the musty smell that riddled the entire room.All in all, Ive seen far worse but Ive also seen far better. 2/5 wouldnt recommend.

Pool good. Arcade cost. Breakfast for touring people only. Room was nice but small. All we needed.

Amazing resort. Friendly staff, big rooms, quiet area. Lots of places close by to visit! You can also borrow bikes to bike the 1 mile to downtown historic williamsburg. Cant wait to come back when we get the chance.

Positive: It seemed very clean. Negative: Itâ€s a time share or something similar, so they tried to book us for a sales talk. Not interested. Just want to sleep.

Unexpected stay when got evacuated from beach. Wonderful place! Especially if traveling with a dog. Will definitely be back!

It was a nice weekend getaway. Nice and clean rooms and great Staff at Guest Services! Would have given a 5 star except the annoyance of purchasing time share! My goal was to vacate not purchase property!!

At first, the Westgate Historic Williamsburg Resort seems great. The photos look wonderful the amenities sound great. What they dont tell you when you book a room is youre not getting whats in the pictures.My wife and I came here for our honeymoon and were shocked and disapointed to say the least when we arrived in our room. When we arrived, the woman at the front desk was wonderful. Very friendly and professional. She then asked the general manager to drive us on a go-cart which he kind of shrugged at. Thats when the first warning sign went off. They dont tell you when you book that youre booking for a room thats detached from the actual resort (about a ten minute walk to the main entrance). The rooms youre actually getting are in villas that were built in the 1940s. Of course, theres nothing wrong with an older room, especially in a historic town like Williamsburg. My second warning went off when we walked in the room and was overwhelmed with the smell of Pine-sol, as if theyre trying to hide something. As I continued inspecting the room my wife and I found over ten spiders and cob webs attached to the drapes. There was also hair and plastic wrap on the floor in the bathroom. Additionally, they had a small table with two chairs. Under the chairs cushion was also full of hair, crumbs, and who knows what else. Finally, the table was practically falling apart. Take your money elsewhere, there are dozens of hotels in the area that are just as affordable and you wont have a horrendous experience. My wife and I checked out the same day and booked a different hotel which gave us a deal because it was our honeymoon. The manager at Westgate didnt even acknowledge my wifes Just Married bag and the reason for our stay.

They turn off (disable) the air conditioning for the rooms in September when its still getting into the 80s during the day. Talk about penny pinching cheapskates. less concerned about customer comfort than saving a buck.

I dont even have words to describe this hotel, from the moment are family walked in we got stared down like we were nothing. Secondly we wanted a tour of the place to make sure we were getting what we paid for keep in mind no other hotel had a problem with having a SIMPLE tour, after being talked town and stared at we proceed to walk out. The same women that greeted us in, held the door open and watched us leave. We proceed to get in the car and the same women watched us get in the car and looked at are license plate before leaving. I wish I could give it 0 stares for the women in the front. Sad. I couldnt even rate the hotel for what its worth because of YOUR staff. Will not be stepping anywhere near this hotel again.

A wonderful place to stay. Very clean. The staff there was wonderful as well.

Positive: The location an there was a lot 2 do around there Negative: No not really

Very nice rooms. Just didnt like the whole bathroom opened to the master. No privacy.

AWESOME People Working Here :-)Nice Older Facility :-)Pool & Hot Tub where nice :-)AWESOME BEDS :-)Kitchens a little small :-(AWESOME Stand up Shower in master suite 2101 :-)AWESOME Jacuzzi in master suite :-)AWESOME having 3 Bathrooms :-)AWESOME having Jacuzzis I Each Bathroom :-)In a REALLY NICE AREA OF TOWN :-)Can walk to A LOT of places from Location :-)Management Very Accommodating and Understanding :-)Very Friendly Atmosphere :-)

Its in Middle of everything outlet restaurants. Make sure its not hard to get in your door. And your internet work.I would stay again only to go shopping the next day

Positive: Location was great. Negative: Didnt know up front about being a timeshare property.

Nothing but Amazing!! Everyone working there was so nice, Everything was so clean and comfortable. Cant wait to comeback.

Its great just so used to the resorts in Florida but I will make the best of what they have to offer I am a west gate owner so I am taking it all in our rooms are amazing

The resort had many villas off to the side of the main building. The villas were one room units connected to a couple other units. Our room was perfect for what we needed on a short weekend trip. The bathroom was small, but clean and had a nice window that let the light in. The one downside is that the walls were so thin that I could hear people talking in the next room close to my bed. And of course, I got the neighbors that decided to have a conversation through the late hours of the night. I called the front desk to ask the neighbors to speak quieter, but the walls are so thin I could hear them mumbling. This place says its a resort activities. We werent able to participate in those activities, so I cant speak to how well they were.

Old, tired and dated. Rooms are small and tacky. Room was musty smelling.

My family was refused a resort tour all because of not being able to were a mask I had a doctors note stating why could not wear a mask the tour guide was very rude said they did not care even though the governor did say people with breathing problems did not have to were one or ifany one had medical condition. Never will return

Central location. Commodious, in keeping with the colonial locale.

Positive: Location, space, check in process, cleanliness Negative: Keys kept demagnetizing

Our 2-queen single room was assigned in the further, motel-style part of the property, which was a little dated, but tidy and perfect for privacy and social distancing (our units doorway led directly outside, steps from our cars parking space, so we didnt have to interact with a soul after the Plexiglas-shielded check-in). The room was slightly musty but clean and spacious, including a table where our family of 3 could enjoy restaurant takeout meals. The 2 outdoor pools to choose from were also nicely maintained, and if we needed anything (towels, the wifi password, coffee for the coffeemaker) they were delivered promptly after a text message to the front desk.

Everything was wonderful, especially the service when needed it....

Property from the outside was really nice goes well with city the room it’s self was not great at all. It was clean but the up keep of the room furniture, floors and ceilings was very un kept. For being a “resort” the quality seemed more like a lower end hotel

The room was very nice and clean. The staff were very friendly and helpful. The only problem I had was with housekeeping. We had to keep calling down for things like towels and toilet paper. Although the room was supposedly cleaned daily the only thing that was done was trash was emptied, the bed wasn’t changed the entire stay neither was the bathroom cleaned. I say all of this because if the room was properly cleaned we wouldn’t have had to call down for items daily. This stay was still one of the best I’ve had in a long time.

DO NOT DO A TIMESHARE TOUR AT THIS PLACE!!!! The sales lady from New York was so upset that we told her we weren’t going to buy, she made us walk outside in the rain as part of the tour when literally NO ONE ELSE DID. HORRIBLE, HORRIBLE!!!

Beautiful resort nestled in Williamsburg. Close proximity to restaurants, tourist attractions and shopping. Staff are warm, courteous and eager to please

Central location to everything. Friendly n professional staff, Clean n great accommodations. Only thing...Needs to update pots n pans and coffee makers to use coffee pods. Had a fabulous time with family and grandchildren love it! I love my timeshare!

Booked via Sears VacationGot a room looking like Econolodge.Even though Econolodge looks a little better.Outdated technology in the rooms such as TV & microwave.Requested towels to our room 4 days in a row and never got fresh towels.We just been taking the pool towels.Staff said there isnt any laundry or any other laundry facility in the vicinity..There is actually one across from from them.The lever to turn shower on is broken.Personally I wouldnt recommend this resortThe day we left we got our welcome packet... UnbelievableIts looks pretty on the outside.

I have not stayed in the rooms, but I went in for the 90 min presentation. I did the tour and afterwards, I decided I wasnt interested in buying in and I felt as if they were gonna hold me hostage there until I agreed to buy. After the 90 mins and the tour were up, the manager made my sales person try to give me another 90 min tour, just because I said I didnt want to buy. They are too aggressive, if a person says no you should move on to the next person who might say yes. Dont waste time trying to convince ppl, by making them sit through 2 or more presentations.

The hotel is very conveniently located to William and Mary University where I was attending a conference. I found the facility comfortable and clean, although I found the rooms to be a little tired, it was spotlessly clean. The staff were friendly and helpful.

Positive: Quiet. Nice bed Negative: Room was small. Internet didnt work at all

Positive: Nothing Negative: Not at all what I booked

Really Enjoy it ...And We Brought A TimeShare With WestGate!!!

The little bungalow cottages here are cute.

Great staff great warm pool and jacuzzi

Positive: Price Negative: Lights for the bathroom were weird and a bug flew on Ton my face while I was on my phone in the dark.

At $63 a night I guess I cant complain. Rooms were pretty meh.

Great freaking price, sweet hotel!!

Positive: The room was clean, quiet and there were great amenities.

Positive: Location Negative: Housekeeping was unreliable

Friendly staff. Brought us extra items we needed. Liked pool right by room.

Horrible experience. We are Westgate owners and this property has made it certain that we will be buying out of our ownership. They tried to offer OWNERS these tiny little bedrooms in a completely vacant property (couldnt book my free week because they were booked). The single bedrooms offered are not pictured on the website anywhere because theyre completely deplorable little shacks off to the side of the property. Front desk tried to offer me an upgrade after we wanted to cancel but quite frankly they should have never allowed an owner to be checked into that awful room when they had better options available. I will say the front desk staff was amazing. They didnt fight me on cancelling my reservation. They deserve the one star for their hard work. The property deserved -100 stars. We stayed at Great Wolf Lodge instead. Anyone checking deserves to know that too. We had a wonderful time there. If thats out of your budget, literally any other hotel is better than here.

Brought the kids here for a weekend visit to Busch Gardens. The price point and location are excellent. Trader Joes, CVS, The Fresh Market, gas, and ABC are all within minutes - if not right across the street. Although we didnt try any local restaurants, there are plenty to choose from (we cooked all of our meals). We stayed in a one-bedroom suite which was cozy and fully equipped for a family. My only complaints would be that the bathroom is not fully separated from the bedroom, and that the TVs are old with poor cable service. The kids loved the pool and game room. The pool frequently ran out of towels, but the staff was eager to remedy the situation when notified. I didnt have to sit through the sales pitch since my husband wasnt with me. Just be aware that they will ask you the minute you walk through the door. Overall, great place for a family trip. We will definitely go back.

It was a great stay I got to really relax and enjoy the hot jacuzzi tub. And on top of all an excellent sleep!

Nice facilities and people. Could have more coffee tea and hot chocolate packets in the room or main bldg.

False advertising are the only words to describe the rooms here.

My first 1 star. Didnt tell me it was a smoke free resort until after we got here. If you dont want to walk a mile in the rain to get a cigarette, dont stay here. Plus they pummel you with a time share scam as soon as you walk in.I edited my review based on the staff and reply from corporate. Cleaning staff was very friendly and liked the room. If you dont want money from smokers please tell us ahead of time.

I had to change rooms. First one was dirty

Great place, great location, great staff.

Courtesy of staff. Surprise to receive courtesy stay upon arrival though staying one night. Liked the homey feeling and set up of the rooms.

Great spot! Clean, comfy rooms. Some really cool amenities, that are going to get better with a planned expansion. Would love to make it back after they are done.

Its a very great place to visit

Nice hotel for a timeshare hotel. Had to drive a city block away from the check in building to get to my room. Very calm and quiet and close to everything

My husband and I had a wonderful romantic getaway weekend here! A special thank you to Tony for his kindness and great attitude towards us,he was very helpful and took care and met our needs!

Wrong answer. Love this westgate resort

Went last yr . Very nice staff and nice rooms. Will come back again when Im in VA

First time customer of hotel/resort. Found hair all over mirror when I arrived to my King Suite. $170 pet fee non refundable unless service animal, that doesnt seem very pet friendly. Also watch out for the time share shpiel

Got cornered by a timeshare sales person on the way in. When we got to our room, it reeks of mildew and dirty socks. Probably finding another hotel for the rest of our stay. It smells so bad in here, yall.

Great staff and very pretty

Very comfortable environment. Pleasant staff. Clean and Great quality.

Nice rooms

Nice place, clean and very nice staff!

Enjoyed our stay here. The Superstars were Cassandra (front desk) and the lady from Louisiana Jenni - wish i could get to.cook me some gumbo.

This place is a nightmare...IT REMINDED me of a movie set - you know - one of those you would see in an Uber violent human slaughter movie... The roof was caving in and the walls had leaks and the wood was rotting (see attached pictures) .... This place with out a doubt is #suspect and may be 1 infraction from being condemned by the CITY!I would recommend they shut this property down and make a serious insurance claim after the next hurricane .I am Praying they dont one day get notified of a class action suit claiming #FRAUD BY #DECEPTION..

Very nice place, very clean and in good repair, great swimming pool and hot tub, room jacuzzi and amenities. Game room, pool table, weight and workout room. Ample off-road parking, great staff! Very close to Colonial Williamsburg and Busch Gardens. Reasonable rates. Would stay again!

Its fine for a night or two. The pool deck is nice and the room was clean but larger maintenance issues are very noticeable. Great for families! Found friends every night. Lots of nice, friendly people here during our stay. Kitchenette very helpful.Examples of maintenance issue: The outdoor hot tub pump was broken and would not bubble. The sliding privacy screen or door to give privacy to the bathtub and shower curtain in the room was completely missing. A housekeeping cart sat at the end of the hall for three hours while the door was propped open and you could hear the television on inside. Every wall looks like it needs to be painted. The walls are thin. I could hear neighbors television. I could also hear some industrial dryer sound intermittently. Needs updating.

The property was well maintained, pools were clean! We stayed in one of the small villas. It was small, but very clean!!!! The bathroom was nice, air conditioning worked well and the king bed was very comfortable! Would recommend and would stay again. The Bangkok Garden restaurant next door was great too .

Facility is clean. Staff is wonderful especially Cory, the front desk manager. He was always ready to help. The colonial side was charmingbut small. The building that is destroyed was very sadding. But, I cant wait to see the new building. The resort side is great.

So many places to go, so close to the resort. Some even in walking distance!

DON’T STAY HERE IF YOU’RE LOOKING FOR AN ACTUAL HOTELChecked in to stay for one night, thinking it was a hotel. However, upon checkin and being told our room was 1/4 mile away from the main building, and also an attempt to get us to sit down with them to listen to “amenities” for $125 gift card for towards breakfast. We realized this is actually a time share property, of which isn’t advertised. Obviously they were looking to sell us something which is so unprofessional immediately upon check in.When we drove around a long loop we found small groupings of buildings, and had to drive around twice to find our number along with there being NO PARKING SPACES. You are expected to park on the street, leaving your car open to be side swiped, hit, etc. Getting to the hot tub, and the pool (which was broken while here) is a car ride away. Never would’ve booked here if we ever knew it was a time share.

Was upgraded to a suite and it was beautiful. King size bed and jacuzzi which was great.

Honestly terrible. For the price the tiny little bedroom with paper thin walls and a mini size bathroom was ridiculous, and we were given a queen bed instead of the king size bed advertised. We walked in and walked right back out and booked elsewhere.P.S. $10 a day for wifi and max of 3 devices, with each additional device being another $10? Really? No thanks.Definitely not worth it. You can find way better in the same price range.

The pool was the best part,putt putt was fun..rooms were disgusting front desk had an attitude every time you asked for anything the a activities for the kids were all over the place but Joan. did a great job running them was super nice more then helpful when we needed something even if it wasnt here department went and e an beyond we have been to a lot of Westgate resorts this was by far the worst.

Convenient location. Comfy furniture. Spacious rooms. I will return...

Everyone was really nice. Room was super clean and smelled good. Outdoor pool and hot tub were clean and warm. You can rent bicycles, they have a game room, everything is like old colonial style themed and colored. it was fun

My family and I were visiting Colonial Williamsburg, and what drew me to this resort was the price. The rates were very affordable, so I was excited to be saving some money. When we arrived I was disappointed that we werent placed in a room near the main pool. Instead we were in a small unit that was a little ways off the main campus. But when we opened up our door to the room we were very pleased with the updated and clean room/bathroom. The bed was very comfortable, and there was plenty of space for our daughters pack N play. The nice A/C unit kept our room very comfortable. They only serve breakfast to resort members (which I am not) but we brought our own breakfast to store in the mini fridge and heat with the microwave, which worked just fine. I would highly recommend giving this resort a try! I dont think youll be disappointed.

This place was in good location. It was dirty and very smelly. The building next to us was completely destroyed and didn’t look like they were planning to fix. It is very old but works for those who like those types of buildings I guess

This is the second time my husband and I have stayed at the Westgate Historic Williamsburg. It is in a great location with easy walking or driving access to many restaurants, stores and Colonial Williamsburg. The king size bed was large and comfortable after a long day. We like the fact that the rooms are situated in their own little villages away from the main building. Unfortunately the rooms were not as clean as we expected. The blinds, floor, moldings and door in the bathroom were visibly dirty. The phone in the room was covered in a thick layer of dust; there was also spider and cob webs throughout the room. On our outside door and within the room we spent the weekend killing very large spiders, flies, mosquitoes and other insects; their was even a large spider in the bed. The hotel staff I spoke with was very pleasant and accommodating; we were told during the day that they would sent maintenance to spray but when we returned that night it was clear they had not. This property has so much potential but the rooms could benefit from a good deep cleaning and the grounds around the buildings could use maintenance and landscaping to address the issues.

Old. Furniture is worn, stained and tattered including couch, bar stools. Floors are sticky. Pillowcase had foot print on it. Really? The cleaning staff cant see that? Small, gave us 4 keys to room that dont work. Very small parking places and not many. The TV is old and unclear to see, the coffee maker is broken, needs painting. Very dissapointed. I will never stay here again. I am waiting for roaches to crawl around next. I am wearing gloves because it looks so dirty here. I arrived a few hours ago an me cant wait until I leave.

DONT GO. I stayed here with a friend so I could visit him from November 1st-3rd and it was fine. Came back two weeks later and they refused service because we weren’t 21, even though we were allowed to stay before as well as book the hotel room each time without being told we had to be 21+. Horrible service, rude staff, unacceptable terms and even when I’m 21 I’ll never stay here again because they had me sleep in my car. They truly don’t care about their guests.

The main part of the hotel looks beautiful, but we were put in an off site part of the hotel.

I would like to say this is one of the best spots I vacation at in a long time . The only reason a did not give 5 stars is because nobody told me about the concierge for the extras. But I would like to give a special thanks to the staff . Miss Joan activities director. Mary activities/housekeeping in Chrissy housekeeping .they made my stay amazing. They get 5 stars just as well as the front desk 5 stars all around.

Beautiful resort. First Class service. Amazing location.

Staff was very friendly. Hotel was very clean. Everything was just as advertised.

Offer of double room for 199 ended up costing almost 360 dollars. Not clear why there were additional costs and is thinking it was taxes etc., proved not to be correct. No towels at pool, never arrived after request. No double room as advertised pool next to a busy road. Beware of timesharing offer.

Close to market square, well maintained

Felt more like a Hotel instead a resort. The rooms was smaller than some other resorts, but the rooms was very nice.

The front office staff, engineering and security were super friendly. The room had feces stains in the tub. I cleaned it. The housekeeping staff was cleaning the room next to us and EXTREMELY loud. Very annoying. Thank God it was only a 2 night stay.

Clean and plenty of space. Will stay again for sure.

Enjoyed the small but very comfortable and affordable room. Much like a bungalow. Only complaint was the coffee packs which were not great. The resort is apparently part of time share, but we just rented a room for a few nights at a fraction of the cost of comparable lodgings

The room was disgusting! From other reviews it sounds like it was a great place in the past, and I was extremely disappointed when I walked into my room. There was an extreme lack of hygiene standards and cleanliness. There were bugs crawling all over the ceiling and walls. They appeared to have gotten in through a large gap in the front door into the room (which also doesnt seem very safe). There were also large stains of what looked like paint on the carpet and smudges of some substance up the walls. Finally, there were SOMEONE ELSES TOENAIL CLIPPINGS ON THE CARPET! They werent hidden away either, they were easy to spot while walking around the room and could very easily have been vacuumed up. It was clear that the room had not been properly cleaned and was very disappointing. I would hate to think of what else was in that room and Im glad I left immediately. The website makes the resort look very attractive but be weary of the cleanliness standards. Also, many of the rooms are not located in the main part of the resort that is shown online, but instead are down the street with only street parking for guests. I wouldnt have minded being further away from the main resort if this had been shared with me prior to my arrival and if the room had been clean.