The building we were in is very dated. Mustard walls, brown carpet, almond countertops say it all. Facility is Covid compliant. Lots of single serving items in the well stocked kitchen. Lots of extra towels. Rooms were clean. Parking was good.

We stayed here through RCI in an A unit. Weve stayed at many resorts through RCI and this one is ....nice. not splendid. Not exceptional. Just, nice. With the amount of people here, two outside pools would be a huge improvement over the one pool they have. With an early pool closing time due to covid, it would be nice to have an outdoor area for adults to sit and relax (the patios on the rooms are a bit buggy)The unit itself is spacious enough for the three of us, and altho a bit dated, still very comfy. It was really nice having laundry right upstairs so we can wash our towels and clothes before we go home.One thing the website didnt really make clear was that the units are in condo style buildings. We thought we were staying in the main building thats shown so much in the website and that this was a small place. Its not - there are lots of units and its a decent sized resort (not complaining, just offering clarity for others who may not realize).The check in process was a bit chaotic, as theyre working in a small area, but the employees have all been amazing. Theres so much to in the area, and the beach is only an hour away.

Very nice big units with a down home look and feel. Had an easy to light fireplace. Washer and dryer in the room. I had broke my foot just 2 days prior to our visit. We called and they put us in a handicap unit on very short notice.On Sunday evening around 4pm, we noticed the hot water would not last very long at all. Called it in to the front desk and a maintenance man was there in 15 minutes. Had to change out the heating element in the hot water heater. Was repaired and gone in less than an hour. Awesome service!Only downside was the beds. Mattress really needed to be replaced. It made noise when you would get up or sit down on it.Overall, a great place to stay!

The size of the two bedrooms were okay but I didnt realize as I was not thoroughly checking the accommodation that theres no laundry room in the unit. But my family kind of accepted the fact that we were all set for one week set of clothes. The scary part when we found lots of black spiders and other crawling creatures inside. I just didnt want to ruin our Thanksgiving family celebration even though those moments I saw the creepy long legged spider that stuck in my mind. Just pretend that it was not there in that way I was not freaking out reaction in the eyes of my young children. Urg...but it happened!!I hope the management will hire pest control company fumigation and if they do that theyll contact me afterwards to let me know that the place is peaceful for my family to stay again in this place and then I can give them a higher rating review.

This is our home away from home, the staff is so friendly and the usual precautions have been taken. Its winter, and the apartments are nice and toasty.

Ok so I was invited to do a presentation and I was excited to participate. So I arrived around 8 pm and checked in . So checkin was quick and easy. I then proceeded to the building where my room was. At first glance I liked the exterior of the building. I entered the room and walked around and the interior was just ok. It was nothing really special in the room. I called the office and expressed my disappointment. The room didn’t have a jacuzzi tub, the tvs were small and it just didn’t have any spice. I’ve actually stayed at better hotels. I asked for an upgrade and had to pay out of pocket which wasnt too much money and I really wanted to entertain my guest appropriately. They did accommodate my needs with the upgrade. I did take my tour and I do know Covid is making things so difficult so I kept my mind open for and through it all. I wasnt happy that my tour was early and there wasnt a normal breakfast spread. I only was offered coffee so I’m glad I got up before the tour and had breakfast. So after the tour I was ready to venture and explore Williamsburg. I called a girlfriend of mine and invited her and her husband to hang out. She agreed and had to pay the nightly fee which she didn’t mind. So she was charged almost 400 something dollars for a 2 bedroom since everything was sold out and also forced to book two nights thru Expedia. She finally arrived to her room and she was sooooooo disappointed as the wholeeeeee place was painted an ugly yellow paint, it looked old and dingy, the furniture looked old, she was highly disappointed in the fact she only had a hot plate to cook on, the hallway smelled dingy, and she was so upset she couldn’t even sleep. I felt so horrible I invited her to drive almost an hour to come to a place that would allow a room to look like that! My one bedroom looked so much better than her two bedroom. I couldn’t enjoy my own trip after that so this is the reason I don’t think I will return. I understand the amenities on the property but for an overnight stay with check in at 8pm and check out at 10 am there is no time to actually enjoy any amenities especially since now due to Covid you have to schedule pool time. If you are going to charge that much then you need to update those rooms, furniture and all!

Avoid this place. The first thing we did was check the bed for bugs, due to previous reviews. There were no bed bugs- that was the only good thing. The place was dirty. I didnt several hours removing spider webs, crumbs, and even a sugar packet which was on the floor near the bed. The carpet was very dirty. The bed was do old and rickety, that my back still hurts. We could hear everything from upstairs, including their sqicky bed.

Needs a bit of an upgrade both inside and out. I am comparing to say a Marriott resort. I bug, 1 light not working, and no frying pan so far...., however, clean and accessible for my handicapped 93 year old parents! We all slept fine too.

Dirty!!!! While it looked like the beds were clean, the floors were filthy. We are in a 4 bedroom unit and both units were in ill repair. Called housekeeping almost 2 hours ago and were still waiting for them to come and clean. The bathroom sink had a garment tag in it. Tissue behind the door in the second bedroom. Kitchen floor has food crumbs on it. Gross! Thank goodness we came with cleaning supplies! To the company: get some quality control. We will never stay here again.

Beautiful peaceful tranquil place that is more of a private community then a timeshare resort. One of the best timeshare facilities Ive stayed in.

We have been coming to this Resort for 15 years and Friday October 9th 2020, was our worst nightmare. We encountered bedbugs in both apartments, in our beds. We had to transfer to another apartment at 2:00 am in the morning. The front desk did move us quickly and management did refund us for that one night. But there’s no excuses for these rooms not being inspected before being rented out. Sorry to say this is our last time here at this resort.

Because we checked in our first villa had lots of ants in the kitchen, we had to move ourselves Thankfully next door to another location in the pouring rain. The second villa was much nicer because it wasnt a handicap unit. The second bedrooms bathroom smelled like mildew we couldnt stand the smell to use it. They need to update Everything!! I gave 2 stars because the staff was so nice!! Not everyone wants to tour your property either. We just wanted to relax and enjoy our time as a family.

WARNING: This is a timeshare scamVacation Village belongs to the Berkeley Group. They won properties in Orlando and Las Vegas. These are far off from the attractions, and the accommodations they offer for $25,000+ down plus $1000/year maintenance for each week you own. The furnishings in the non-show units are of very low quality, or using older technology. Many kitchens dont have stovetops (they use hot-plates). None have had ovens. Even though they will claim high value and resale, they will not help you with resale nor rental. No realtor will touch the property. You will be stuck with a $1000/year fee until you die, or they foreclose upon you. And if you die, your estate will get the bill in perpetuity. What a legacy to pass off to your heirs!These properties are available on Hotels.com for far less nightly than the $1000/year maintenance. You get no additional amenities worth mentioning for the extra you pay to Berkeley. Resale for these is typically below $1000, with many going for $0 just to get them off the owners hands. You are far better off using their services thru the above site, and avoiding the pain and loss of purchasing.I highly recommend you do not buy this.

The condo I stayed in was very nice. The bedroom was very comfortable. I was just there for two nights, so I didnt use the kitchen, but it was well stocked. The location is perfect. I would recommend staying there.

I had a good time but we came at the wrong time but we made the best of it

The new phase is beautiful. Which we didnt know existed until after we stayed in the old section. Try to get in the new section.

Check in was by the book. Rooms required Covid 19 protocols so there were no early entries. However, we did luck out when the front desk managed to find a unit allowing us to unload an hour earlier.The Spa was exceptional, the therapist was very good and managed to loosen me up.One thing did surprise me, because our stay was less than a week we were charged an additional $ 75. I explained we would have stayed the week if there had been a week available.

We were invited to a presentation in exchange for our stay. Reading comments and reviews I was nervous about going and almost decided to just forfeit the 75 dollars down but I must say we loved it! Our unit was clean and spacious. Comfy beds, full kitchen, friendly staff. I LOVED the tub in the master suite .it’s unfortunate others had bad experiences but we (my husband, our two toddlers and i) really enjoyed our stay. We did end up enrolling in a timeshare but the salesman wasnt pushy at all. Looking forward to return here as well all other property affiliates!

Was there for a much needed girls trip with all of my cousins and good girlfriends we rented the entire apartment building all four units had a pajama costume bowling party karaoke fun and even met a few people that actually live there I highly recommend it and dont forget to check out the outlets nearby

The resort is in a good location, close to everything, but is in need of some serious upgrades!!! My parents have been owners for over twenty years. My first time visiting was about 10 years ago and it has declined each time I’ve visited since!! I had a week stay and asked were there services for cleaning and I was told no and we’ve never done that, but I was handed laundry detergent and was told you can wash and clean what you need to. WHO WANTS TO DO CHORES ON VACATION??!! Beds and bed linen was very uncomfortable. The is very poor lighting outside at night. It was chilly and rainy one day and we decided to go into the indoor pool, but indoor pool was colder the outdoor pool!! It’s 2020 why isn’t the indoor climate controlled?! And the restrooms in the indoor pool are freezing!!! For this resort to get the business it does it’s in need of serious upgrades!! And the not very accommodating to long time owners!!

Nice quant area and friendly staff. They also offer 1 bedroom condos without a stove. It sleeps 4 but its tight fit. Just make sure you understand your accommodations when checking in.

Spacious rooms. Liked the small balcony & nearby BBQ pits

My 2 bed 2 bath apt was spacious and pretty good. The resort offered most things that a family would enjoy. However, I just stayed at blue green in Orlando and the quality was not the same. I payed less and now I know why. Overall it was a great bargain for 7 days. One small issue is that we lost power for a few hours. I’m not sure if it was an isolated incident or if it’s normal. It was my first time there. I would go back for the bargain with my family.

A wonderful place to vacation. Clean, fun and enjoyable .

Lovely colonial/artificial colonial architecture. Ok customer service. VERY brusque checking me in. Jetted tubs are the best feature. Tennis courts are nice. Accommodations are pretty spacious.

Great place to spend the week. Its not the best or a top notch resort, but for a getaway it was cool. The pool was open and the restrictions helped us feel safe and still have fun.

There was an incident with my first room, where I found couple Beatle insects. The front desk gave me a nice clean spacious 2 bedrooms appartment, and followed up the next day to extend my stay one more night, per my request. ThanksKamal

Very efficient checkin. Lovely area. All rooms redone. Best of all the time shares in the city.

I liked everything, the space, the parking, the room!

Great location. clean, spacious, and well equipped units. Arcade is minimal. Indoor pool kinda small. Basketball, tennis, and outdoor pool were a plus. 1 hr in person pool reservation sucked

We came for a 1 week stay and extended 4 more weeks (Only b/c we dreaded going back to NY during COVID). It has it ups and downs. Spa Tub does not fill up enough with hot water, so I had to boil water to compensate, and If you manage to book a ground floor unit...BEWARE OF THE NOISE AND STOMPING from your upstairs neighbors 0_oChecking in needs improvement, while the guest service representative were either great or had attitudes. Id stay again.Overall, these are fair to good accommodations.

Very clean. Dryer didnt work first night. Got fixed next day. Then had issue with dishwasher. Got fixed. Check in was good. Check out good. No oven in kitchen. Portable cook top.

I enjoyed the staff, especially my buddy at the front desk -Mr. Nelson. Considering being in phase 2 we still made the best of our stay. I can not blame them for a world disaster. Im sure things would have been way more fun than this on an average day but we able to go swimming and explore the city. I did the timeshare walkthrough and was blown away. Cant wait to return.

We received a call saying we were invited to a tour about vacation time share. We said what’s the worst that could happen? We were asked for a 75$ deposit. Reluctantly we paid. And was promised the deposit back on a visa gift card after our tour. It’s true. They kept their promise. And we also received a bonus 50$ gift card. We read numerous reviews the night before our tour. Scared to death. We showed up at least to get our deposit back. We were finished within the 120 mins. Reviews kept saying 3-4 hrs. Our tour guide Kevin was the best you could ask for. The stay was pretty nice. The resort asks for a 100$ deposit in case you trash the place. We’re still waiting only because it’s only been 10mins since we checked out. I’ll update the results of getting back the room deposit. I’ll just say this. If you read reviews and base your decision off what some experiences. Be open minded and experience it for yourself. Like us we would have loved to take part in this had we been more financially stable. I recommend this, if you are into yearly vacations.

We absolutely loved our stay. The employees are Very honest My sister forgot her $300 shoes and didn’t realize until we was back home with help of the cleaning team they are being shipped to us.

Feels like a home away from home. Near everything you need as far as food, drinks, and entertainment.

Great clean and very nice . Would return if we get the chance .

This is my second time to this resort and we absolutely love it every time ! The property is gorgeous inside and out! The staff is very friendly, helpful, fast check-in and check-out!! If you see a problem just call and it’s taken care of right away!! The units are equipped with just about everything you can use for your stay away from home and feel like you at home!! I think my photos will show it all to you!!! I’m a resort owner and usually to other parts of the world so I’m not normally at this resort but do LOVE it!!

The most serene beautiful atmosphere. Days playing tennis, basketball, pool(indoor & outdoor) the activities list goes on. Folloed by after dinner walks with the family. Made our family vacation exceptional. Plus outlet shopping!

I AM VERY UPSET!! Me and my family would always stay at the vacation village beautiful places until we visit them for a nice trip again and It went horribly we had BED BUGS I was so surprise because it was my favorite place to stay in Williamsburg but never again check your beds before u stay !!!

My home away from home. Love this place. Beautiful quiet romantic getaway.

Very beautiful with great shops where you can learn all about trades and the life in colonial Williamsburg. The people who work here are very knowledgeable and are happy to share. Wonderful experience for kids and adults!

Had to have entire back porch power washed by staff and sprayed for bugs. Had to get mattresses replaced in unit and box spring was also broken on Queen bed. They were nice about these issues. But these issues shouldnt exist!!!!

Very nice place. This is a picture of the pool. We did some night swimming. They kept the pool open till 10pm which was much appreciated! The people on staff were very friendly and accommodating. Our condo was very comfortable and clean. I enjoyed my tea on the back patio which backed up to the woods. Then we were off and running all day! Thanks for an enjoyable stay in Williamsburg!

Its wonderful that we are allowed to bring our pets to Vacation Village!Our timeshare is quaint. However, while much of Vacation Village has been remodeled, the pet-friendly area of the resort is still old and starting to break down. The front desk told us that the entire resort is supposed to already be remodeled, but the coronavirus pandemic has put them behind. Of note, the front desk staff have been very helpful at getting us everything we need to fix our villa and make our lives a little bit nicer here at Vacation Village.The best thing is that we can bring our pet birds! There is a $125 fee for bringing your pets, but we are able to bring them with us and we didnt have to find somebody to birdsit them.As with any timeshare, we are on our own to visit all of the exciting attractions and history here at Colonial Williamsburg. And, shall we say, it is far better to spend a week at a timeshare than a hotel at Colonial Williamsburg! Our villa has two bedrooms and a small but complete kitchen. We cook here everyday! (Especially because of the pandemic.)Oh yes, the pandemic has given us an opportunity for vacationing. Our daughter is teleschooling from her timeshare bedroom. We could never have taken this vacation during the school year in a normal year. If you have considered this option, call your prospective timeshare and ask about the strength of their Wi-Fi. Here at Vacation Village, the Wi-Fi is pretty darn good.

It was clean, quiet, close to a lot of good restaurants, places to see and we never heard our neighbors!

Had a wonderful time and the jetted tub was the best!!!

Lots of construction in the area. Front office seperate from homes. Spotted a few bugs crawling around in the home. Loved that the rooms are very spacious, furniture outdated with and odd smell, so of course during COVID-19 the Lysol helped alot. All in all, not bad for price a d we were able to manage. If you are looking for fancy, this is not your place. Although, it is satisfying and was cook for our needs. Lots of room for kids. Close to stores and shopping within miles.

Great locarion, with decent amenities. Our room had plenty kitchen utensils, plates, cutlery and even had an electric pot and cooking eye we could plug in. For the price, you certainly cant beat it! However, I would say that some of their furniture and electronics could use an update. Old (early 2000s) TVs and standard DVD player make the room feel like a blast from the past - haha. Other than that, the room was quite nice and that large tub with jets is absolutely awesome. Friendly and accommodating staff.

Room was creepy. Really old wallpaper, beds, and couch. Room really could use a deep cleaning and update.

The food was amazing and the service was great I was just a little cold in the restaurant and didnt have a jacket.

The stay was average for a resort. The place we stayed needed a lot of repairs. The pool required 1 hour reservations. The pool staff ( the guys, not the women ) were extremely persistent, almost rude on leaving when our hour was up. They were never at capacity the entire week. I couldnt get help with a tee time at the golf course from concierge service due to limited time at work. She wasnt there on a Friday morning?

The property is nice but the room didnt have stove or oven

In my opinion, the Vacation Village at Williamsburg is an amazing escape from the daily noise and busy life in the city. Very quiet and lovely place. Close to the Outlets and Williamsburg winery where you can have blast with your other half.

This place is a real Nice do you have everything close and was quiet clean and safe :)

Rooms need an upgrade but quality customer service and the staff was friendly!

Nice facility, peaceful environment, and.friendly staff. The communication between the front desk staff and customer service requires improvement.

Very handicap friendly...very clean and quiet.

It was nothing like what I was expecting! It was quiet, clean, safe and peaceful.

Great resort. Close to historic sites with plenty amenities. Indoor and outdoor pool and beautiful setting.

Clean.. quiet and within distance of all major attractions dinning malls and shopping centers

This resort is amazing it has everything from tennis to board games and has tons of fun activities for the fun and family

The resort is located in historic Williamsburg and within drivable distance to many historic attractions.

ALREADY LOOKING FORWARD TO THE NEXT VACAY... I didnt get to use this though

Very clean. Even with the restrictions due to Covid it was a very nice place to stay. Had an issue with the jacuzzi tub above our room leaking into our room. Maintenance showed up 5 minutes after calling and fixed the problem. The staff is very friendly and the rooms are very comfortable. If the game rooms and the kids pool and outdoor pool were open I would rate them at 4 and a half stars. But overall its an excellent little getaway. I would possibly consider buying in a timeshare or just buying a condo. Especially when Bush gardens open back up.

The bed is very uncomfortable feels like you’re laying on rocks.Tv in master bedroom super small.Definitely needs a lot of updates especially paying $175 + a night

Quiet, clean, and lots of fun! This was one of the best resorts I’ve been to and I’ve been to quite a lot!

Very beautiful place! I did get to stay because I won a free timeshare vacation there. I did get my little deposit back and had to sit through the timeshare pitch but it was fun. I wouldnt purchase a timeshare in Williamsburg because nobody really wants to go there. Its a very cute town and the stay was wonderful, there is a lot to do at the location but other than the theme park and Colonial part (which is overpriced for what you get) theres not much else to do but eat out.

Peaceful, spacious, everything we wanted and more. Not far from Outlets; about 7-10 mins away... clean large jacuzzi tub in master room. Loved the patio and large eating and living room area. Pool was amazing!Due to social distancing though, please expect long wait to check in if you dont arrive early or if u arrive on a weekend.

It makes you feel at home. A trail walk, indoor and outdoor swimming. Also volleyball, Spa, and play park for small children.

I really really love this place yall come check it out

The stay is pretty great and its a very laid back environment

The resort was very nice. I had a great time staying there.

We booked a two bedroom two bath suite. The bedrooms and living space were spacious and clean. The suite was equipped with all the necessities for our three day stay. The checkin process was long. When we arrived there was a very long line and while there were at least four people working the registration desk, the process was lengthy.

Nice place. They were very conscientious about staying safe.

Staff was very friendly, not the fanciest but a decent place to lay your head during a vacation. My only wish is that the kitchen had a stove.

We just returned from a week at Vacation Village. This resort is conveniently located to many attractions and even with construction, it was easy to find. We did bring our dog so having her with us was very nice. We had a 4 bedroom unit and let me start by saying, they are very small. We had 4 adults and 1 child in 1 unit and 3 adults and 1 child in the upstairs unit. The pet friendly units dont offer twin beds in 2nd bedroom, so it was a tight squeeze. The kitchens were small, old appliances, etc. The definitely didnt clean the unit, we arrived to blood on the sofa. Called that evening, nobody came until the next day, when I had to call back. They cleaned it and waived our resort fee, which I do appreciate, but it just shouldnthave happened. There was an earring post by the stove, dust everywhere, and floors werent clean. Luckily there was a vacuum and I used it everyday. I understand things happen, we travel quite frequently, I guess I was shocked at not only the lack of cleanliness but condition of unit. Everything was old and damaged. The pool was open and until Thursday we had to have reservations, I was fine with it, but it got pretty confusing some days-staff at pool werent friendly. The last day, swim was open to 40 people capacity. Masks had to be worn at all times when in buildings and while shopping, that was fine with us. Overall I enjoyed my family time, but would definitely not return to this resort unless its updated.

A little ways out of town but warm and cozy.

They have a full kitchen. Makes a great home away from home.

Great place. Lots of restrictions in amenities due to Covid

This is the worst resort ever. Their customer service is horrible and they do not communicate any changes being made to the guests. They also gave us the wrong apartment and they had no empathy. They were passive aggressive and unbothered about our complaints. I will never recommend this resort to anyone

The rooms definitely need updating. Appliances and furniture are very outdated. And the yellow walls are just awful. The bathroom is very spacious and the bedroom is spacious. The TV in the bedroom is so small you can barely see it. There is a washer and a dryer up stairs. The balconies are a nice size. And the fireplace is a nice touch. There is a swimming pool and a Jacuzzi on the grounds. The only badd part is if youre staying for though we can because you agreed to a Sales pitch about a tour it is going to be the longest thing ever boring very pushy. You have to be honest with them and tell them no to everything they offer you. If you do that then youll be OK.

Customer service was excellent however, my unit while very spacious, was absolutely hideous! Yellow walls....yellow everything!! Burnt orange curtains and green carpet. The furniture was uncomfortable and extremely dated! Also yellow and orange. There was an obvious leak from upstairs on my kitchen ceiling which appeard to have produced mold. There was a terrible smell that would not go away no matter what I did. The location isnt that nice of an area. Walls are paper thin. I could hear my neighbors almost word for word. These are definitely the the lower value of other places Ive stayed in Williamsburg. I heard some rooms are updated. My room is in need of major updates! 244B

Place need a major upgrade rooms outdated people upstairs walking sounds like the floor is getting ready to to cave in, no security in the daytime so you can just drive right on the property. I found bedbugs on my bed never staying here again.

Boring place. Still in fase 2. All amenities are closed. Some people stands they stay here to recover from virus. Nothing to visit around. 2 hours from the beach. Don’t think about it’s a hotel or private house is a time-share place in the middle of nothing. No stove or oven and not places opened for lunch or dinner. Old appliances and a horrible smell in all premises. Don’t waste your time, money or vacations.

Nice condo. Private sauna and whirlpool tub in the room.

My kids and I had a great time. Its almost like being home away from home. Its family friendly things to do as well.

Large well equipped unit-- clean, comfortable, easily found. Close to historical sites and other activities.

Great place for a vacation. Good customer service and friendly staff. A clean property and its close enough to all kinds of restaurants and shopping areas. Plenty of things to do and the VA beaches are only an hour away from the resort. Plenty of history in the area. A great place for a family vacation or a romantic getaway.

Great vacation for the family. No one was bored

Office staff were more interested in their cell phones than being helpful to guests.

Overall the experience was great, however Ive rated as a 3 because they failed to advise us exactly how much we had to put down as a deposit until check in.

Its a great place to come to room are beautiful

The rooms were clean and roomy. We had very loud neighbors above us. So it made our dogs very uneasy.

Everything a was great but the ice maker on the freezer started leaking like really bad. But that was the only hiccup

Most Boring resort ever, Better suited for large family stay or elderly couple. Average apartment complex stay to be exact. Nothing to do on resort, playpark, pool outside limited and indoor pool closed.

This time We get upset, bcs. We got 1/2 kitchen.....instead full.// Also another things need maintenance and care in the apartment. Very disappointed. The rest was good// We are owners.

I surpassed my expectations! Very nice accomodations!

Would have given this place 5 stars, but the rooms are a little outdated. Need new appliances and a new coat of paint.

Beautiful and Quiet. Nice rooms, We enjoy coming out here