If I could give zero stars I would terrible place of business they won’t refund people kids who never started their season due to the pandemic please don’t continue paying their high salary they rapped up during a time we needed a refund most. Plano the city is much better Plano sports authority is a terrible business please take your child else where!

Had a basketball tournament here last weekend. Very nice facility. Very nice attendants. It was all in all a really great experience. I hope we go back there to play some more games in the near future. The location was great, easy to find. Really enjoyed the experience. Check it out...

Played here when I was a kid.. Now my kids play there.. Great facility..

My kids have played sports through several organizations throughout DFW and PSA is actually very, very good. No where is perfect, but they are close. The games are well organized, well-communicated and well-run by refs. The facility is very nice and well-kept up. It is very difficult to get ahold of anyone there to help if you have a problem with your account, but it’s because there are just so many kids / people there. They do offer a TON of camps there, all of which my kids loved, but I never really knew what was going on...it all seemed like chaos. But, my kids liked it. We will return for future sports seasons and future camps. I would recommend the PSA.

Do not go here. They kept my money when pandemic started according nbc 5 says they kept a lot of people money and also according news the higher staff is making 6 figures its a non profit. I just don’t see it’s ok your money during a pandemic. I will definitely not be sending my son here ever! They don’t know if I lost my job and needed to feed my children they just kept my money will not answer the phone or return my emails!

Absolutely awful experience with this organization!! Have lived and played in DFW sports organizations for years and none have been this awful. First they tried to tell us Soccer season was still on and to maintain distance on the sidelines...WHAT ABOUT THE KIDS PLAYING?? Then they “postponed the season” and completely ignored multiple requests for refund for weeks/months. Now they are saying seasons will be starting soon with no siblings allowed while we are still in the middle of a pandemic. What am I supposed to do with my other child??? All while saying they will prioritize kids still playing and not refunds. This organization owes me full refund for softball and soccer seasons and they refuse to assist much less respond. It is blatantly obvious this organization prioritizes MONEY OVER KIDS. Says a lot about your core ethics, values and culture! Never again.

The referees favorite teams and dont call fouls, there is no point to be favoring over a team and it was obvious that they favored because they wouldnt call a foul when a kid got punched but when another kid got hit they called it.

Do not sign up for any new type classes here. I signed up for a “ new” highly requested virtual schoool program that had nothing to do with sports. The forms I signed said all but $250 would be refundable if there was an issue. It cost $2100 -My child did not get the super vision stated and the supervisor had to split his time for three different classes. Thus periods of time he was completely out of the classrooms. My son missed assignments and log in times in the new on line system with out the stated support. We requested a refund of the money for which we have not attended ( thus we would pay for the part attended but wish to cancel now forward)PSA is now saying that their “sports” refund policy is to not refund once the class has started. Beware- Do not trust or pay anything in full that is out of the ordinary or not sports related here!

During a pandemic practice, has found a way to safely kid our kids playing sports. Thank you, for the safety measures you have put in place.

Refusal to return my money for skills classes that didn’t take place. It’s fraud. I encourage everyone in the same boat to file a complaint with the Better Business Bureau.

Paid for services not rendered and yet they refuse to deliver any refunds. We will be sure that our children never play for PSA again. If you are looking for a reputable place to have your children play, ASA does a remarkable job.

Paid for spring season basketball for my boys. They are on multiple teams so my cost was a little over $600. PSA will not give any refunds or credits for the canceled spring season. Coaches are even refusing to coach the boys because they do not feel it is safe yet. Completely unacceptable practice by PSA. My boys will not be returning. We will play with ASA instead.

PSA usually provides sports fliers to schools during the school year and as I seen someone mention below I will be sure to tell every single PTA mom & parent about this no refund COVID situation. The customer service is poor, the refund policy is poor, and we’re done. I hope they enjoy every bit of the money they kept from us because it’ll be the last time. Please report to the BBB and word of mouth will go along way. Tell your friends & neighbors, and refer them to other youth sport programs. I hope everyone has made the decision to protect their children during this time & this organization has lost good people due to bad practices.

PSA is refusing to refund peoples money for games cancelled due to Covid. They say they will credit upto 75% of the fee to the PSA account, but will not refund. This is akin to robbing people. Shame on PSA for stealing peoples money.

I have been a player, umpire, League director, equipment director, and a coach 4 over 50 years. This season I took on a new team a 13-14 year olds. We finally got to start playing baseball in June.The umpires we had at this level where the absolute worst I have ever seen. Not only did they have inconsistent strike zones but they missed simple plays at first base second base third base and home.One game they called my batter out for interference causing my team to lose the game. The Umpire that made this call came to me and apologized before the next game citing he was incorrect on his call. A lot of good it did for my team after the fact.During this season I wrote two letters to the league director complaining about the umpiring. I did not cause scenes at the field or argue calls on the field because I also believe in teaching sportsmanship to the boys.As a result the umpires made sure that my team did not advance past the first round of the playoffs. The home plate umpire would call a strike outside of these the zone and then look at me for an argument. The last batter in the top of the first inning threw his Bat striking my catcher above-the-knee. The boy said something to the Umpire as he was going to The Dugout about The thrown bat. The umpire told my catcher that the player did not throw his Bat. My catcher was the first batter in the bottom half of the inning and when he hit the ball his Bat was behind him and he kicked it on his way to first base. The home plate umpire picked up the bat just outside the batters box and issued a warning to my catcher for throwing his Bat. He was then pushing me for an argument which by the way I did not give him. I believe he was itching to throw me out.My previous experience allowed me to understand what he was trying to accomplish. He later tried to incite an argument with me saying we were chirping From the Bench and he wanted it stopped. Again I did not give him the pleasure of the argument or the ability to throw me out of the game. After 50 years over 25 years in coaching young men I quit! I just do not see how a man can do that to young boys. What he did was not physical abuse but mental abuse to this team. My top hitter was swinging at balls over his head because he did not know what this guy would call. It was the only game all year that he did not reach base buy a hit or a walk! These boys could see what he was doing and yet play their hearts out. We were the better team and had the officials been Fair and called the game fair we would have no doubt continued in the tournament.I do not recommend baseball at PSA. The organization is set up for certain teams to win. It is not an honest organization. When umpires hold grudges because of letters to the league director outlining errors they made then the umpires are wrong. I wrote a final letter to the league director and yet over 24 hours later there was no response.It just goes to show they dont care about the kids. I didnt get paid to coach these kids. These umpires are being paid by the game. You would think they would learn the rules. Its sad when walking out of a ballpark an opposing member dad came up to me and said we were robbed several times during their game. He mentioned several plays that the umpires missed in their favor.In closing I cannot recommend PSA baseball unless you are a board member a league director or donor to the program. Otherwise plan on getting officiating that is less desirable and other leagues in the areaTony Bolodar

Zero stars!!!! They denied a refund alleging that they still have to pay the staff to coordinate all the canceled games, etc etc... if theyre going thru a hardship ask the government for help not the customers. Of course their refund policy doesnt include a pandemic, but the decent thing is to give us our money for something that was out of our control and not something we chose (like they say that we didnt want to play anymore)...Before giving me a credit to use with them of $59, they charged me for an insufficient funds check return (hello I paid with CC and payment went right away when I registered on February) and then a cancelation fee because as they said in their email the players chose not to continue in our postponed Spring Season.... we chose? Are they accusing us of inventing a pandemic? I wish I could post the nonsense email they sent me. Its hilarious!THIEVES!!!!!

The staff at PSA2 Is extremely biased and favors specific teams, from the front door to the front desk and refs. We are held to strict safety standards (which we should be) while a favored team coming in right behind us is allowed grandparents, younger siblings, etc. A blind eye Is turned by the front desk even when it’s brought to their attention that their favored teams have crowds on their sidelines with no masks on and kids running around. No help from staff or organization when aggressive parents from favored teams act ugly And curse and yell at other teams, even when reported. We would rather play in McKinney where we registered to play, but we are always scheduled for Plano.

Absolutely awful experience with this organization!! Have lived and played in DFW sports organizations for year and none have been this awful. First they tried to tell us Soccer season was still on and to maintain distance on the sidelines...WHAT ABOUT THE KIDS PLAYING?? Then they “postponed the season” and completely ignored multiple requests for refund for weeks/months. Now they are saying seasons will be starting soon with no siblings allowed while we are still in the middle of a pandemic. What am I supposed to do with my other child??? All while saying they will prioritize kids still playing and not refunds. This organization owes me full refund for softball and soccer seasons and they refuse to assist much less respond. It is blatantly obvious this organization prioritizes MONEY OVER KIDS. Says a lot about your core ethics, values and culture! Never again.

I signed my son up for the spring basketball league... pandemic hit and never got to play no practice no games ... they never gave me a refund only offered to put a 75% Credit towards PSA ... I feel like I got robbed .. this organization needs to get sued ..!!!!!!!! They stole my money ...

Same sentiments as recent users with PSA’s refund policy during COVID. I definitely felt there could have been better communication instead of PSA trying to push to play, in a limited capacity, so they could keep monies paid already. I also paid for a season of basketball that is not happening, however, PSA is stating we are the ones opting out because we no longer wish to wait for a spring season to begin and it is mid-July. I have heard much better reviews about neighboring city’s sports organizations and their policies during this time. I will be looking there for our next season.

Pompous “executives”. Disorganized and feels like leaderships is a bunch of 12 years olds. Took everyone’s money for spring season and when it became obvious that wasn’t going to happen, blatantly refused to give refunds. I had a couple conversations with various directors and frankly the vision of the smarmy used car salesman kept popping into my head during the conversation. Had they done the right thing by the community that supports them, the community would have stood by them, but the way it’s stands now, many parents have to decided to switch to neighboring organizations. As far as I’m concerned, good riddance.

We signed our kids up to play spring sports at PSA and they are refusing to refund us. They are rude and not answering the phone. They are stating the spring season is postponed and not canceled so they arent processing refunds. You would think they would be compassionate during this time but I guess not.

We paid for services not rendered due to COVID. PSA is refusing to refund money even though ANY decent human being should understand why many of us don’t want our children playing sports this year. They continue to say we’re fully aware of the refund policy but when we submitted payment back in Feb 2020 we have no idea COVID existed until March 2020 so PSA should be understanding enough to give refunds back. I signed up with 4 of our neighborhood friends and none of us will be donating to PSA or joining any games in the future. I will continue to inform others about this. Common sense should tell PSA the refund policy shouldn’t matter because we’re all impacted by COVID. This company is all about the money and not the kids. We didn’t have not one game or practice but I can’t get my $200 back? I will not stop pursuing my money back & we will keep passing flyers out letting our neighbors know exactly what PSA has done to us. DO NOT DO BUSINESS WITH THIS COMPANY

From what Ive seen, its got like 6 basketball courts on the bottom floor and an indoor soccer field. Ive never been to the second floor. They have a small concession stand to buy snacks or drinks and dont allow outside food or drinks. Con is how disorganized it can be. Sometimes you cant find someone to ask questions or provide assistance. They also have a small shop for uniforms and gear.

No parents allowed to view practice I can be okay with.Only One (1) parent or spectator allowed at games.Unacceptable.

I am not one to post scathing reviews but PSA handling ofThe covid situation is shameful. When a competitive sports league like ASA does the right thing and refunds parents their spring dues because of spring games not being played during the allocated dates (as have many other companies and organizations during this pandemic), it would Only make sense for PSA to do the right thing. They chose otherwise. They continued to delay the decision with limited correspondence to the parents who Ultimately keep the lights on. We are thankfully in a situation where the spring dues paid we’re not a dent in the paycheck. But there are many others in plano/Allen who aren’t in the same boat. The principle of the matter is that we didn’t have a spring season and the parents who paid spring dues should be refunded their dues. And now they are starting “spring” season on July 1?All that said, i am appalled in regards to how they have handled this. I am sure others feel the same. Completely joke.

I am sure many of you may be in the same boat of PSA not refunding spring game registration fee. My daughter got registered for basketball game at PSA early march. They literary forced us to pay registration fee in last moments while they knew they will be closing down as county didnt rented them the field. I have written to PSA couple of time regarding refund of registration money. Not surprisingly every time I get from them is a blunt policy of non refund. This may be OK during normal situations but this is very different times and wonder their policy of non refund legally holds during COVID-19. Cases of Kids and teenagers falling sick and even death is on slow rise due to multi organ inflammatory symptom/condition leading to cardiac shock, Plano has one/two cases now? PSA should think of all the parties and do refund like many other sports organization did without even asking. Many parents cannot have their kids play due to various reasons maybe they are not available when games start in June/July or parents like me are not comfortable to have their kids play with ongoing/increasing COIVD-19. What I requested was to refund registration fee to those parents who cannot have their kids play at rescheduled dates while PSA can happily have their game ON with other parents who are OK going ahead with it, thats perfectly fine. Everyone with their respective views / decision would be happy in this situation.I am surprised in their recent message PSA are counting their expenses for construction, mortgages, cleaning, electricity, staff etc thats cheap and inconsiderate of the them towards community and wonder how that is our liability. Its clear PSA is forcing their financial strain due to sad close down during COIVD-19 on community while we are struggling with our own financial situation or even job lose in many cases. I also wonder when PSA starts group sports while being negligent and overlooking refund request from few of us just for their financial motives, if any kid fall sick or god forbid its fatal they will be legally liable on one or multiple cases.I am sure PSA management has looked / discussed into this and have analyzed all situations. I wonder if they will be respectful of everyone and not only be focused on their financial goals in current situation. Best to all, be safe and keep our community safe.

My family love it so much. My son learns here, practices here and plays here. He even came four days a week. Great place for kids to play sports.

Nice indoor field and a good camp

This place is unorganized and unprofessional. I call and email to get questions answered and to receive some sort of help but there is no accountability or reliability. I am disappointed because Ive heard great things about this organization from other families. The workers here are unpleasant and management does not return phone calls or emails. I think I prefer YMCA and Fieldhouse.

Stay away from here if possible. Don’t give everything possible. Take your money when they don’t even have coaches!’ Seems like scamming to me. My 6 year old is devastated because his big brother is playing football but he can’t!! 4 days away from first game and we don’t have a team or coach!!

Good adult teams with great competition. However the officials and staff dont care about providing quality games. Refs walk the court, argue with players and most dont seem to care about doing a good jobh for as much as it costs to play in a league.

I wouldn’t recommend. Moved to Plano from another city, and signed my son up for indoor football. No coach was selected fo the team, until a day before the game. No communication, and the staff could less when you call in with concerns. You will keep getting bounced around to different voicemails, and won’t offer a refund. Very disappointed and the disorganization, and lack of empathy. Rather sign my my son up for a outside league. Is PSA that desperate for money? Very unfortunate first experience.

Great facility. Clean. Parking adequate. Referees are prepared and understanding.

Well-maintained & well-run facilities. The kids have a lot of fun while developing sports skills.

Great martial arts academy. It is family run by a 9th degree grand master and his kids. They also have non family members who are just as sweet!! They really want you to learn and are very patient. If you cant come more than once a week (like me) they will stay after class with you and help you with your patterns! I love it so much! 10/10 recommend the martial arts academy.

I am very disappointed with our experience here. The facility is not run well and does not provide everything promised. For example, in our play off games there were no working scoreboards or clocks. We signed up for the McKinney league, but played 95% of our games in Plano. I do not recommend that anyone sends their child here. There are newer better facilities like Frisco Fieldhouse.

Very nice indoor facility that could handle different sport venues. Clean facility but not a lot of seating area.

Complete garbage. If you want your kids to learn how to play this is NOT the place.

Cool place gives the kids alot to do

Great people make great places.

Great place to go play basketball

A lot of people were there. The concession staff was awesome

Well run place for kids sports.

Fun and a safe place to enjoy with the family

Great place for indoor activities for kids in summer. Limited food choices for vegetarians.

We’re in to our 3rd season here and the experience is pretty much the same...scheduling is horribly managed. With no visibility in to what causes frequent changes / outright failures / late notifications, I’d like to give the schedulers a little grace. However “they’re doing it wrong” is such a common perception by so many parents that I’m convinced they’re actually doing it wrong.

Daughter plays volleyball here. Staff is nice, facilities are nice, clean.

Huge facility, with ample parking. However, if it is completely booked, and it its after dark, the parking lot does NOT have ample lighting. Safe neighborhood, but more lighting would be nice. Inside is great, especially the upstairs. Perfect for letting little ones play while parents watch games.

Been coming here with my children for 11 years . love the place !

I was a coach for 2 seasons and had my son in sports here. Not again. This place is so DISORGANIZED. They have 1 job...to schedule games...and they do it poorly. They do not communicate anything, and good luck trying to get an answer. Its a maze of finger pointing.I realize its a NON-PROFIT but it is run like they dont care about kids AT ALL, just how many things can they have going on at one time.Additionally, the McKinney facility is a complete safety hazard. There is so much activity, and the parking lot is poorly laid out. Because they scheudl back to back, thousands of kids, everytime I have been there I have seen someone almost run over in the parking lot.I have sent emails on this...but no response. They dont care. There are a lot of options, PLEASE take you kids and money elsewhere to support others that care. This place used to be great. What a shame.

Great location, clean in the inside and the fields are nice!! Well done!

It really fun I play with all my friends it great

Took too long to fill pick up order.

Schedules and notifications are very disorganized. Website has outdated information, including schedules, that often isnt updated even on a yearly basis. The cancellations tab is always late.

Ref need some work

Pretty much come here every week. Usually pretty clean and well maintained. Food service pretty much stinks, and last time my drinks weren’t even cold.

Fantastic place. Lot of sports activities.

Large location. There is a lot of availability of the facilities. Parking is ample, but at peak times its a pain to get through. Games end and start at the same time. So people coming in are stuck waiting for people to get out. Good facilities though.

This is a fun place for kids to be involved in sports in a safe environment. I wish the classes were a bit longer by 15 to 30 minutes (This is of course very subjective).The staff do a good job of assisting and coaches have good training techniques geared to the age of the players.

DONT TAKE skill classes. My son is taking the intermediate/advanced basketball skills and there are almost a handful of kids who can barely dribble. Told CS and they dont seem to care because 2 weeks later and 5 phone calls to resolve the issue, the manager says she will help resolve but thats a joke. The coaches are good but cant teach an upper level when they are busy babysitting.

Pretty cool place

Very good place for kids to have fun

Great place for kids of all experience levels to focus on game play and competition. Very convenient for parents

Ive personally played at PSA since I was around 12 years old and Im now a coach! The staff has always been friendly and helpful. For basketball the referees have 9/10 been decent which is good! Its a great place to get your kid involved in not only a sport but a team!

PSA will never get another penny from me. The organization is poorly ran and will never respond to you. Schedule is posted several days before the season starts and Im not sure if they even look at the conflicts submitted for scheduling.Be very cautious with PSA for your son or daughter.

Its good

Clean store and very nice and helpful staff

Because we did well during our season, officials determined we needed to play the next grade level up for the tournament. Insane! Our girls earned the spot, then had to compete at a level with tighter regulations and older, bigger kids.

My son has played basketball for about 4 seasons and has been fouled more than Dennis Rodman committed during his career. Refs are subpar for the most part but there a very few exceptions where the refs actually called a pretty even game. The Basketball Staff that walks around in the orange shirt does nothing but avoid parents that need help. If there were any where else to play parks and recreational basketball, we would leave in a heart beat. The children are the ones who suffer when they are continuously getting fouled and refs lack the skill necessary to referee a game. Another thing that shows this place has no coordination is that our game was suppose to start at 8 in the evening but the game before that was a huge blowout ran over by 20 minutes. Our game didn’t even start until 8:35, that is ridiculous. When I tried to approach the man in the PSA basketball staff shirt, he walked away and then went and sat at a game that had just started instead of checking in the game that was running over by a lot. Guess we will have to wait until middle school or high school so we don’t have to waste our money on this sorry excuse of basketball parks and rec. Plano should be ashamed of this establishment and look to revamp this organization.

I love PSA. It spacious, has several courts and always so clean and well kept. I normally visit for basketball games and use to play here as a teenager and its still the same to me now.

Nice facility. I like thier layout and indoor soccer. This keeps the little ones out of the heat.

PSA is a great facility

Always clean and very organized.

If these folks think their coaches are all volunteers, they are drinking the kool-aid. Kids in second grade here definitely have paid coaches. Just come look at the demographics of coaches to players. Ahahahaha!!! I wanna know whose dad that is over there- that guy is clearly NOT a volunteer...

Huge sports center with 15 courts. Always love watching my daughter play volleyball there. Also take her there for summer sports camp. The teachers are super friendly.

Great opportunity for kids to compete in various sports. Love the psa programs and facilities .

Lots of basketball courts, and the food court is alright. A shame they only have room for one soccer field, though.

This non profit is awesome for the community and hires 14 year olds as time keepers if you are intrested in teaching your kid early about working. Kid number 2 works here and I have a 8 year old (number 3) as soon as he turns 14 he will do the same.

A lot of good sportmen ship seen in all the teams

Offers a variety of sports on the Rec level. Very ideal for starting out and later becoming serious. A great community feature!

Really messy. restrooms are filthy.

Lots of teenager giving nothing for mykid but bad habit

My son has played for PSA for years. I am beyond upset that the Thunderbolts coach can scream that there is only good player on our team, scream at our coach and make the entire game an embarrassment. To top it all off this same coach can lie about the score because they are such a poor sport. Kids should not be subject to hear these things. I have requested a call or email back from PSA and have heard nothing. ASA will at least call you back.

They stole over $500 from me. I was talked into buying 10 days by the receptionist for the summer program but could not use them. Ive tried to no avail to receive even as much of a CREDIT of MY money so we could use it towards a sports program in the future. Now Im presently seeking legal counsel to determine my next steps.

Way too many whistles and buzzers at once. Very difficult for younger players to focus on the game. Chaos walking to and from the court. I would suggest building mid sized walls for division, while opening up the walkway. Nice facility with dirty bathrooms.

Great place for kids sports and sports classes, fun place, and great building.

Nice and well kept facility. Parking can be tough on weekends w big game days. Uniform shop on site (check hours). Concessions usually available. Variety of sports available too. Summer camps available (half day and full day, check website). My only complaint is kids dropped off w no supervision...and bball kids (usually boys) trying to play bball during volleyball practice, which interrupts vball and is a safety hazard. Lack of court goverance requires parents to report it each time.

Huge facility! Lots of sports and classes to participate in and managed fairly well.

Great sports.... but it was too far away from where we lived - Murphy. We started going to PSA Murphy when it opened.

Nice environment.

Easy access. Nice facility. HOWEVER, BIG PROBLEM WITH LACK OF PARKING LOT LIGHTS. DARK!!

Great place for family to watch kids physical exercises and sports. Soccer volleyball basketball taekwondo etc

Thanks for helping kids learn and Play.

Good programs for youth sports. Is always clean. Staff is friendly.

Very nice facilities, parking is plentiful. Rates are very reasonable.

One of the best parts of living in Plano; a great community center with healthy activities for the kids.

Kids love it. Website could use some refreshing.

Great facility with indoor soccer, basketball and volleyball. Caters to all ages.

Great facility, tons of basketball courts. Kids love it