Great place if you want to spend relaxing days in the sun by the ocean or in the swimming pools! Luxury hotel, with very good service! All staff with courtesy and good mood, will be happy to serve you. Beautiful spaces, comfortable clean rooms, with balconies overlooking the vast ocean! The wonderful view from above, towards the south beach will reward you... There is parking right next to the hotel. We came from Greece,we stayed here 2 times, with the best impressions and we look forward to coming again!

Great place, the rooms are comfortable, spacious and well designed.The ocean view rooms are an excellent relaxing manner to enjoy the place.The pools are with almost transparent water and enough places to take a sit around them.The personal is always with a smile (behind the mask) and giving a great service.For sure, a place to come back.

This is not a 4 star hotel. They always try to cheat customers of refund or check you into a lower room type than you booked. Their security deposit is outrageous $200/day plus silly high resort fees, the valet try to convince you to pay double for vip parking on top of paying $50/day for valet. Also no refrigerators in room & some of the staff can be rude but some are very nice. I wouldnt recommend this hotel especially the ridiculous pricing. You can get better for your money.

My suite was amazing the photos on the hotels website does not give this suite justice. I was quite disappointed with the Eden Rocs website not being forthcoming with Covid-19 restrictions in their entirety. So, heres what I was not informed about: 1) No Room Service 2) No Housekeeping 3) No in room stocked snacks or fridge; only coffee. Lastly, there was this terrible smell of sewage throughout the area towards the Eden Roc elevators into the main lobby. The hotel had experienced a water issue in the basement earlier prior to my stay 12 - 15 November 2020. I was not made aware of until I inquired at checkout. I suggest letting clients know of issues upon checking in because it is highly unlikely guests would have enough time to reconsider staying elsewhere. I understand things happen, so be honest with guests because its your reputation why your hotel was chosen in the first place.

I had the worst hotel experience in my life here.We’ve stayed for 8 nights, and the only good thing in this hotel - is a view (if you have ocean front or ocean view room) and the coffee machine. Ocean is the same for free, you can access it from the nearby parking lot.Room:The fridge was dirty (see pictures). The wooden ice box had a huge colony of colorful MOLD inside (see more pictures). When I complained to the lobby person, they answered - yes, it is very dangerous. And they just gave me an iron bucket with ice. That’s it. Okay then. They weren’t even sorry.Room service:Room service is limited due to COVID-19, and per my stay I should have 2 room cleanings. I had 0. You can call lobby many times, but no one will answer, maybe they are too busy, I don’t know.I asked to do cleaning for 3 times by phone, then came over - still got nothing but apologizes.There is no microwave and no cattle in the rooms. For some reason I found tea bags in my room, but no hot water. Service told me to get hot water in the cafe, which works until 6 PM. Okay… it was 6:15 PM already. No tea for me.You can call the lobby, ask them to bring toiletries and water, but they’ll bring you coffee, creamer and shower gel + shower cup. Then you need to go down to the lobby, because you can’t reach them by phone.Beach service:Overall it’s not that bad as a room service, but they can easily forgot that you’ve asked to get you towels, so you can sit and wait on the beach chair forever. I had to go back and remind them twice during my stay. Remember - you will pay $35 per day for this.Parking:Valet parking is $52 per 24 hrs. They will park your car for you on the city parking lot in 50 feet from the main hotel entrance. City parking cost $20 per 24 hrs.Person on the lobby told me that you need to pay $20 every time you leave and return to the parking lot (tried to make me use valet, probably), but it’s not true. You just pay with Parkmobile application for 24 hrs by your license plate.Summary:No idea why I can see all these rich people in the lobby, all these Lambos and even Rolls Royses. They had the same rooms and service that I have. Maybe they have low expectations for some reason. I’ll never stay here again, 2 stars for the view.

I just left today - stayed for 3 nights. The location is great, we stayed in an Oceanfront Jr Suite - the view from the bed was incredible and made up for a lot.I chose this hotel because of the big jetted tub. I was so excited to take a luxurious bath - filled it up, got in, turned on the jets and black stuff came out, including some type of bug larvae. So I got out, but the tub wouldnt drain, the dial to raise stopper was broken, fell off into my hand. I had to pry the stopper out of the tub by hand - difficult to do with a full tub!The shower also had a leak, so using it led to water ALL OVER the floor, which ran out into the hall and under the desk.The beach was great, the staff were helpful. The COVID-19 measures are not too impactful. The pools were open, lots of chairs, easy access to towels and staff.The cafe serves delicious coffee drinks and very overpriced everything else. Food and drink in general at this hotel are very expensive, they know theyve got a captive audience with the pandemic. I ordered two drinks (doubles, mind you) and my total bill was over $100! Never in my life have I paid so much.Malibu Farm was wayyyy overrated. Staff was not attentive at all, the hostess was downright rude, items were ordered and never brought to the table, asking for anything was like pulling teeth. Food is basic, and bland.We had a large cockroach on our balcony. I get it, its Florida but we were also 14 floors up.The bed is hard and uncomfortable, the linens non-existent. There was no top sheet between you and the duvetBasically, the room is about as nice as a Holiday Inn. Youre paying for the location and they know it. I wouldnt stay there again, there are too many other beach front options, the lack of attention to detail did not impress.

I enjoyed my stay! My junior suite was beautiful and spacious. Hotel staff was nice and friendly. Eventhough lots wasnt offered due to Covid restrictions, my room and balcony made up for it! Ill definitely be back.

I fell in love with this place! We had an issue upon checking into the hotel but Liyah, Victor, and Sherene were able to resolve the issues. The rooms were nice and the balcony view was EVERYTHING! I love that the hotel is a beachfront! If you want to save some money bring a personal beach tent because the chairs and cabanas cost! Theres jetskiiing near the beach entrance. Also, if youre traveling from out of state Miami is on a 10PM curfew...which is BS so just make sure you plan your day accordingly.

Lovely hotel. I feel like more amenities should be included in the room, but that may just be me. We had to pay an extra $30 a day to have a mini fridge. There’s no coffee maker or microwave and we had a suite. I wish the pool was open past 7pm as well. The rooms were very clean and the service was exceptional.

We loved our hotel room and the location of the hotel in mid-beach. It had a great view to the ocean and nice pools.

Had lunch at Malibu Farm, which is inside Eden Roc. Great service, incredible food, with stunning outdoor views of the turquoise ocean waters. The broccoli mashed potatoes should be taken intravenously (theyre that good). The ice cream sandwich is beyond description. 100% recommendation.

I experienced the Legendary suit room & it was so exciting, I loved the Ocean view from inside the room & the balcony is big aswell.The front desk people & the overall service was good. I had a great time & definitely worth it!.

We’ve really enjoyed working at the Eden Roc! It’s a beautiful and luxurious hotel that has elevated every wedding we’ve worked at. It has a gorgeous courtyard ceremony area that receives the loveliest sunlight during a sunset. It’s only a few steps away from the beach, so portrait sessions are literally and figuratively a breeze! Not to mention, one of their ballrooms gives you the option to open or close the curtains to allow natural light in or to have to have the room artificially lit. We highly recommend the Eden Roc to our couples!

We had a Junior Suite, which had a beautiful view of the Beach. Loved our room.Only negative is at night it needed to be cooler and didnt give the option to adjust, but I believe it was do to reopening restrictions. Last thing is the big nice tube needed a full cleaning and wasnt going to waste my time trying to clean it. It would have been nice to soak in it.Overall we Liked out stay!

This place is amazing! They went above and beyond to help make our stay memorable. Thank you to Audrey N, Martin, and Carlos. I will definitely stay here again and highly recommend this place!

Victor is the rockstar of the hotel! He is very professional, attentive and provides great insight of the area! Excellent service from all the staff members and they are super friendly! The room was very clean and all requests were full filled immediately. Definitely a 5 star hotel! Thank you!

The overall experience was phenomenal . Raul from the reservations department and Carlos from front desk made sure our stay was perfect . Covid 19 precautions were in place. We felt very safe . The room was spacious and with a nice view . We had brunch for my daughters birthday at Malibu café and food was delicious . I hope we can come back soon . Thank you Carlos Zorrila and Raul for making our stay so enjoyable !!!!

The customer service was excellent. The nicest people from the front desk, valet guy and pool guys... very accommodating. The views were also great

Stayed here last week Victor was amazing he upgraded me to a junior suite and the view was amazing. The room was nice although the balcony floor was a little dirty and the room could have been cleaned a little better, I understand that the pandemic has caused the cleaning staff to not clean during visit but the room could have been cleaned a little better. Other than that the stay was lovely and Victor deserves a promotion and raise.

Great customer service and clean rooms. If anyone is interested in quality tattoos check out my IG:@Freestyle_Specialist. I’m mobile

The staff was extremely extremely accommodating and friendly. They did everything they possibly could for our group to ensure we had the best stay. The rooms and views were also incredible, as well as the restaurants, pool, and ocean way from the hotel.

They have for swimming pools and at least two of them were empty the whole day! Then you walk right out the back gate on to the beach and the beach was just fabulous the only thing I didnt like that they put up the beach chairs at 5 p.m.Beautiful Suite with an ocean front view!

Fast good service. Most things on the menu are good but Starbucks hot chocolate needs help. More water than chocolate. Tim Hortons, Dunkin donuts have you beat.

Totally amazing place. Staff is always on point. Its got everything you expect from a place in SoBe. Dont forget your wallet though. Not for money short

Beautiful hotel, very clean, great location.down sides: its impossible to get a response by email if you have any questions. and refund of incidental charges is not made immediately after checking out, actually it might not happen at all if you dont remind them. otherwise lovely place

We greatly enjoyed our two stays at this hotel. The place is great, the rooms are clean, the pool is great too. It has direct access to the beach which is also perfect to enjoy. the valet service is as good as the welcome. The restaurant is quality, we will return

We had a great time, the hotel is really nice. We did not have hot water on our first night and when we called the front desk there was no response. The price we got when we booked our stay was completely different when we checked out be aware there are many extra charges and fees that they wont tell u beforehand.

Beautiful and clean hotel. Enjoyed our stay for the most part.Our issue was nobody answers the phone. Called front desk multiple times for services and questions. Had to run downstairs to speak to someone each time as nobody answered.Tried calling valet to have our vehicle pulled around and again no answer. So we have to wait for our vehicle each time.Feel like these areas could use huge improvement.

We had the worst experience ever!!! I stayed in the eden roc 6 times before! Always recommending this hotel to all my friends and family....Never recommending again and also told my family that had booked for next week for 8 night stay to cancel their reservation and they did!!Firstly our room was not what we expected...wasnt clean to perfection!Secondly there was no fridge in the room so we asked for one at 3pm and got it only at 11pm. Same was with hot water for the baby....we asked so many times and noone bought it until 9 hours later! Baby started not feeling well from having no bottles and was vomiting all evening! We called the front desk probably 15 times in a row and noone answered till we had to go down with the baby 19 flights and see noone was at the front desk!! What kind of service is that?? I called the number from the eden roc on google and the lady didn’t know how to help me! She tried calling the hotel herself and she was shocked by the service...she told me I should better ask for refund!!!Finally LEA the manager made her appearance and sent the hot water and fridge after another 20 minutes of waiting!We had asked for a new crib for the baby because it was full of vomit and NO!! They didn’t wanna give me new one only change the sheet....how disgusting is that???Started the morning at the pool there wasn’t even a worker to he found until 1 pm to ask for water to drink or towels...finally we saw someone and asked about 30 times for water and never even got it....we left the pool and Didn’t go back there for the rest of our stay!The next morning we were woken up at about 8:30 am by some construction drilling on top of our heads! WE WERE ON VACATION!!!!!! Noo we did not want our babies to wake up at 8:30 am!! We wanted to sleep till 10:00 am!!!! So obviously we tried calling the front desk for about 20 minutes until someone answered the phone! She sent over security to hear the noise and he was sorry and said he will find where its coming from....she calls me back that they found where it came from and they stopped and by the way theyre allowed to make noise from 9 am....i mean seriously??? I called you before 9 am!! (Which i have proof on video) Shes like “oh!” How professional??So shes like we apologize and will let you check out whenever you want...I told her we’ll check out at 7 pm and she said she will refund me the resort fee for the night!But thats when I went downstairs to talk to NASTY manager LEA and ask for a full refund for our stay since we had one bad thing happening after the next after the next!! She told me I need to talk to Expedia since i booked thru them however she will give me full refund...ok no problem. I call Expedia they put in the request and told me within 2 hours I will get a response! It never came! I call them and they told me yeah LEA said shes busy!! What a liar!!! I was standing right near her at the time and she was talking to a client about wifi passcodes!! Asked her why shes ignoring shes like because I’m not giving you full refund! It went on and on with arguing until she said ok will give you refund for 1 night! I mean come on??? I didnt complain enough!? For that one night you’re doing this?? You wanted this bad google review....YOU GOT IT!!LEA YOU ARE A DISGRACE!!!!!!!!! Ignoring expeidas emails....telling them you have me late checkout!!! Really nowww???? Thats because of the f*****ing construction that was going on!! I didn’t even need the late checkout!!!!! Expedia tells me oh the manager said you checked out 8:22pm so you cannot get any refunds!! Well my flight home was at 8:50 and i was at the aiport at 7:25 so how is that even possible???? Just comes to show you proof of what a liar Lea is!!!We were all super disappointed at the Eden Roc....I absolutely do not recommend staying here if you want 5 star service....at least if my experience was this bad where is my refund?? Worst experience and worst customer service!!-disappointed customer

Positive: The room was nice and clean. The view is unbeatable. Negative: Takes a while to reach the front desk for service. I was not a fan of the restaurants on site.

I enjoyed the Eden Roc. Very easy access to the beach, biking distance via the boardwalk all the way to South Beach, and the staff there is great. Nothing beats the ocean view from the ocean view suites, and having Nobu restaurant in the lobby is a big plus! It is not the cleanest or most organized resort I have been to, but we did get there the day after the super bowl was in Miami, so its tough to say for sure.

Beautiful hotel on the beach. I didn’t encounter anyone on the staff who didn’t have a problem understanding English though and that was a bit frustrating at times. If you speak Spanish, book the ocean view suite. It can’t be beat! The balcony is almost as big as the room and the views from that balcony?!?! OMG it’s breathtaking! There was a steamer, hair straightener and a hair dryer in the closet and the toiletries they supply are top notch. I loved the shower/hot tub combo, too. The AC didn’t get as cool as I would have liked but it was tolerable. There aren’t any vending machines that I could find to get a soda. The room had a well-stocked mini-fridge but I’d prefer not to pay $5 for a can of Pepsi myself. The food there was scrumptious! All in all, I would have enjoyed myself more had there not been a language barrier but I enjoyed my stay plenty that’s for sure!!

The service at Eden Roc was phenomenal!! This was my second time staying at this hotel and I was even more impressed with everything ( especially during covid) from the room/ hotel cleanliness, the staff and amenities. Carlos ( front desk supervisor) was very helpful during our stay and made sure my boyfriend and I were well taken care of.

Day 3 of a horrid experience and unfortunately we still have 2 to go......We were first put into a room (We splurged for a nice room) where the AC was broke. Staff was nice and moved us to the Nobu side...... what do you know. Once again very little AC/ broken. Maintenance man came and confirmed the room was at 77 degree air temperature. He stated since hotel is at partial capacity, the bosses don’t have all the systems running.Spoke with a total of 7 other couples at the pool about their rooms. They are all dealing with rooms they can’t sleep in due to heat also..... every single on of them stated how miserable they were and front desk can’t do anything for them. ........speaking of the pool, one frozen drink in a solo cup is 23$. That’s right.... a drink with barely any liquor in it is 23$.......We’ve talked to the front desk multiple times about the heat and we were told, “it will be fixed later.” I have never complained about being on a vacation in my entire life..... with that said, I will NEVER be back to this hotel and will make sure nobody I know even considers it.I hope the next 2 days of vacation go by quickly because I’d rather be at my house than this sweat box.

Excellent!! Ask for Sherien Gaviola, the Front Office Manager, whose excellent customer service and hospitality was above and beyond!! Shout out to Charlotte in Housekeeping, room was impeccably CLEAN.

Definitely expected more.AC - The room never cooled down below 74, even with the curtains drawn. I dont think they cool the hallways at allMaintenance - The light in the shower/tub area was out and most of the lights in the bedroom area were pushed in. The drawer in the hallway kept sliding out/open.Cleanliness - After staying a few days we asked the front desk to have the room cleaned. After a day of fishing, this is how they cleaned the room. Needless to say, no new cups, or sweeping, etc.Vallet - Its really hit and miss. This morning we had to wait 15 min to get our truck. They kept assisting others that came after us. We asked many times about our truck and they kept saying just a minute. Vallet (or front desk) never answered the phone the during our entire trip.

I’ve stayed at dozens of hotels around the world and have never written a review until now. My fiancé and I stayed for 4 nights at Eden Roc as part of a long-awaited vacation. While the quality of the room, cleanliness and overall atmosphere at Eden Roc was great, the service we experienced was beyond terrible, especially for a hotel of this tier and price.First of all, Eden Roc does not make guests aware that a $200 PER NIGHT security deposit is required upon check in. Secondly, the front desk was constantly understaffed and seemed to have very few workers who spoke proficient English. Whenever we called the front desk from our room, we were on hold for at least 3-4 minutes before reaching someone, even for something as simple as requesting a new supply of shampoo or coffee.When housekeeping came to our rooms for cleaning in the morning, they would often just swing our door open 5-10 seconds after nothing but a barely audible, light knock, barging in on us while we were still sleeping.Thirdly, I think guests should be aware that Eden Roc and the adjacent hotel (in the same building), offer day passes to their pools and private beach for people who are not guests of the hotel. This causes the pool and beach area to be almost constantly crowded. As such, everyone needs a new paper wristband everyday in order to be allowed into the pool or beach area, including guests of the hotel. Because of the popularity of their day passes, guests often need to wait in long lines for their understaffed front desk to provide these wristbands whenever they want to go to the pool or beach.Lastly, there are some serious cost discrepancies for food and drink items provided by their restaurants. While at the beach, my fiancé and I order two drinks, each listed at $16 on the menu (which is ridiculously expensive to begin with). When we received the bill, the drinks were listed as $23 each and an AUTOMATIC 20% gratuity was added (this is apparently added to anything you purchase from the poolside restaurants). When I asked about this, the server told me their menus were outdated and were part of their “special Fourth of July menu” and shrugged off the discrepancy.Earlier today, I was on the phone with my bank about an unknown cost discrepancy for over $1,000 on my hotel bill. When I called the hotel’s contact number to speak with someone about this, I again reached someone whose English I could barely understand, and was told to wait for a callback from someone else.Considering all of this, I think it’s fair to say that Eden Roc does not even come close to delivering the level of service that should be provided, considering their cost.

During my stay in the lobby, David attended me. Super good person. Very friendly. Very good attention

We were there during the virus so it was quite empty and service levels were low. Still a good location and nice pools. The clientele was a bit odd even for Miami. A lot of inappropriate swimsuits on fat bodies

Positive: That it was on the beach Negative: Paying a resort fee and you donâ€t get to use anything but the pools. They arenâ€t doing room cleanings, beach chairs can only be used till 5, pools close at 7,

Hotel is Beautiful the restaurant oversee the two pools and the ocean, the view is breathtaking. The suites are spacious although the bathroom is located in the middle as soon you enter and right before the bedroom is just kind of awkward. Valet and parking in general are a hassle and the guys in charge of it lack customer service. Cribs and extra bedding are dated compare to the rest of bedroom linens.

If you’re looking for excellent service, stunning views, unforgettable smells, yes I said smells, this place checks all the boxes. We reserved our room directly over the phone with the hotel and received a better rate than any website was offering. Our ocean front, not ocean facing, junior suite rocked! Minimalist decor, comfy king size bed and delicious views wooed us into staycation mode in seconds. Furthermore, when we arrived our room wasn’t ready at 4 pm as promised and David the manager gave us free valet and 100 dollar credit towards our bill! David and his staff were super attentive to detail and went out of their way to make sure our stay met all the Eden Roc standards. This is a perfect place to enjoy a relaxing, yet trendy vibe only a 10 dollar Uber from Lincoln road. My only criticism is that the air conditioning would not drop below 76 even though we had it set on cool, 66 degrees and fan on level 3. We slept naked and embodied the natural feel! Welcome to Miami Beach!

Worst hotel in Miami! Attitude city. I was told it hasnt been the same in years. Balcony door wouldnt lock. Air didnt work. Shower water stops in the middle of taking a shower. Toilet didnt flush. No smoking rooms but guest were smoking. Cleaning service was horrible and rude...actually yelled at me for not seeing a towel. Tv cute on and off, volume wouldnt work. Like I can add more, but this has already put me in a bad place writing this. Like, I am on vacation! We paid too much money for all these issues.Leann and Carlos were absolutely amazing!! The only reason I changed the stars from one to two was due to Leanns amazing customer service. She is pleasant & caring. Although all the things we experienced were outside of her control...she took ownership and tried to fix it. The hotel is blessed to have her. The issues we experienced had nothing to do with COVID-19. The attitude from housekeeping and the items not working in the room has nothing to do with Covid.

Dade County has a curfew from 12 AM to 6 AM we were notified upon our arrival. No housekeeping service. No room service. Security deposit is $200 per night of your stay. Valet team was professional and kind.

Very historic Hotel in Mid Beach Florida. It is luxurious and host many private events. Open to the public it has a beautiful cebter bar/lounge which host gatherings and groups. Very nice place to visit and stay.

Three pools, chairs and towels provided for private beach. Jacuzzi in room with ocean view balcony. Did not try room service.

I just went to drop off a package but the attention and service of the staff was awsome.

Positive: The front desk team were amazing. Very helpful. The upgraded room was fantastic and very much appreciated. Negative: A few areas of the hotel were slighly worn out like the elevator lobbies. But overall was very clean.

The room was nice, but as another reviewer said, every other room has the smell of marijuana coming from it. Our neighbor was smoking virtually nonstop until 3am and it made our room smell like he was smoking inside of it. There is obviously a policy of not enforcing marijuana smoking in the rooms as we called multiple times and security never knocked on their door once to check it out.We will not be back. Not sure if it is just a Miami thing now or just hotels in this area, but things have definitely changed and the Eden roc has changed for the negative as well.

Went to a beautiful birthday party at the Eden Roc. The hotel is gorgeous. The party was poolside very nice and elegant. The catered food and drinks was appetizing. The staff was friendly and very attentive. We had an amazing time.

Lovely hotel and the room was top notch (18th floor). All the amenities you can ask for from fully stocked mini fridge to waiter service on the beach with food and drinks. Only an 8 minute Uber to South Beach and Liv is practically next door. Nice place for a getaway and also to party.

Stunning views from beautiful balconies, or your beds, overlooking prime Miami Beach. The staff is on point with any problems that may occur big or small. You know where your at, so bring deep pockets full of cash. Looking for the corner store is a bit of a walk but not hard to find. All and all a fantastic getaway, and corporate friendly.

I would not Ever go here again. It was overpriced, not worth the money. The. Room was ok but not worth the money. Need to improve in the cleanliness of the room.

I went to a dolphins vs patriots game and stayed here. The views from my room were amazing. The staff at the restaurants were very friendly and acommodating. I love this hotel.

Be prepared to pay fees out of nowhere. They didnt have our room ready until super late in the day, there was no communication as to when my reservation would be ready for us. We booked for an early check in and they told us that would be ready at 9. Going on 4pm and still not ready, and the staff seems like they hate their jobs and were bothering them. The pool looks rusty and dirty, like they havent touched that our their landscaping in months. I would NOT come back here.

The view was beautiful the service .. no service.. my husband Had to bring in his own luggage up to the Room and we had to bring it down The showers had mildew on the floor The refrigerator was none working because of coronavirus makes no difference Everything was overpriced....

Great spot to kick it and have the best R&R in Miami. Located next to self parking, beach, private pools/Jacuzzi and bars. Beds are very comfortable. Hotel/Resort is exceptionally clean with very pleasant diverse staff. Very private rooms with very large balcony. Huge sliding door makes the room sounds like the beach is right outside the door. Has mini bar with sensor. Highly recommend and will be back.

Very pretty property. Malibu Food was good.

I would have rated higher, but was concerned about cleanliness. Upon my check in there was trash in my closet. Which made me question the sanitation of the hotel during this pandemic. The room itself and the view was great.

Amazing beautiful place in Miami Beach area for any and every social events. We had a great time enjoying the lovely hospitality from efficient staff in all aspect. It has large event space, provides beautiful views and delicious food choice.

Negative: Poor service. Housekeeping is lacking. Shower drain was clogged. Too expensive for the level of service.

Watch out at this hotel, many things not explained. First of all, there is one adults only pool on the property however if you are not staying at the Nobu hotel, connected to Eden Roc, you are not permitted to use the pool. Also, this is another typically resort where they allow people to come out early and claim every chair around the pool simply by placing a towel on it. You will find most of the chairs unoccupied all day, however that towel placed on it at 9am is still there. Poor management! Regarding the beach, you cannot simply go to the beach and grab a chair. The chairs are locked up and you have to check in with an attendant who then unlocks the chairs and places them in the sand....for a tip. Finally, the resort places a 22% “service fee” on all food and beverage bought around the pool areas. I am normally a very good tipper, 20% minimum plus, but I want that option to be given to me so that I can expect good service and choose to reward those servers that enhance my experience with a 25-30% tip. In the case of Eden Roc, we received very poor and inattentive service because the 22% is already added. We definitely need experienced an “I don’t care” attitude each day. With so many choices along Miami Beach, I’m not sure that I would return here. That said, Malibu Farms on site outdoor restaurant, had very good food and live entertainment.

Not recommend the daycation at the hotel! We paid more than us$400 to buy a cabana for 2 plus 2 chairs on the beach with umbrella on daycation app... It didn’t worth it! Nobody on the pool or beach was aware about our reservation, a little bit desorganized. The cabana was very small for 2. The beach service was poor, the complimentary bottle and fruits weren’t offered. For much less than that you can have the chairs on the beach and rent the umbrellas for example. The umbrellas rent was us$30 on the day. We had lunch at Malibu Farm, we paid us$ 300 for 4 people. The food is good, but nothing extraordinary for the price. Besides this, the hostess was so rude. The service in the pool was good and the spa was great! They have jacuzzi, great showers and service!!

Eden Roc never ceased to amaze me. From the comforting hospitality, to the beautiful amenities, it made the trip all the more better. I am celebrating my sons recent graduation from undergrad and the managers, Brian and Siren made this celebration everything and more. All the staff was willing to go above and beyond to make sure my family and I had a great time including the pool staff, the beach staff, the restaurant employees, and house keeping. My family is in healthcare so I appreciate all the preventative measures during COVID-19.Huge thanks from the Mack Family!!

Checked into the hotel on 08/30 yill 09/2, at check in was informed I needed to leave a deposit of $600. Which took me by surprise, snyways to start no room service, requested clean linen and nothing. ThenWe asked for toilt paper and nothing. On my grandmos grave swear we ended up using paper towel that I brought sine I had my grandson who was a 8th month old and took it just in case. At check out was informed the were not going to refund me the $690. As they deducted calet parking, $ 50 x day and they charged so much taxes that at the end my refund was goibg to be less than $300. Long story short as of 10/09/20 still to receive my refund back. And everytime I call the same answer, next timr dont use a debut xard use credit. And you need to contact you bank. Never againg. Now lets see if I get a call fron then after this review

Eden roc its a place to relax and have fun at tha same time . Bartenders and server in general all staff always at point

Beautiful hotel but if you cant afford it. The public beach is next door (A few steps) Parking $20/day, lounge chairs rentals $12, the water is beautiful here.

Wow is all nice can say. Wow

Nicest suite I have ever stayed in. I treated myself for my birthday with family and we had an awesome vacation including restaurants, swimming pools and beaches. I would recommend this location to everyone visiting Miami!

The room & shower was amazing. The soap product & shampoo were top of the line luxury.The views are stunning.

Great attention, delicious coffee and off course the beautiful view to the beach

We booked an ocean front suite and were told upon arrival that our room had been overbooked. After waiting for about 45 minutes for the manager to find us another room, we were switched to a suite at Nobu. The room was comparable in size to the room we booked, but not ocean front like we were expecting. The staff in the pool area were great during our stay, but the front desk is obviously understaffed and customer service is nonexistent. We were then surprised by an extra $570 charge to our credit card that was not authorized. I have called and emailed the hotel several times and cannot get any response. Overall a very disappointing experience due to poor customer service and its safe to say I will not be visiting this hotel again.

Positive: The location Negative: I didnâ€t like that they held $200 a night on my card for a security deposit. O think that shouldâ€ve been known from the time I booked the room!

Visited for a wedding. The place is beautiful and the staff was very professional and courteous. I love the different dimensions off the place. The wedding was rooftop. The reception was super roomy and very nice. Outside of the planned event you can enjoy the vibe of lobby bar. The ocean sits right behind the hotel if you want to take a stroll. I give it 4 stars for the simple fact that if you were going to Eden Roc for an event or to enjoy its various amenities it becomes a nightmare due to limited parking because of beachgoers using the same parking lot and leaving no space for people actually visiting the hotel and we did not see a place for overflow parking. Other than it is very nice and I would visit again.

Positive: The location on the water and the layout of the room Negative: The beach and restaurants were closed. I thought charging a $35 resort fee and $50 for parking was high considering everything but the pool was closed

Our room looked just like the pictures on their website. We had a one bedroom corner suit. It was amazing! The only thing we didnt like was the food, it was very expensive (2 burgers and 2 sodas ) was 68.02. We started to order uber eats. Highly recommend this place!

The location is perfect, and tons of amenities, but it’s hot, smelly, dirty, and we had a lot of mold in our first room. Sorry, I can’t recommend this hotel.

I only stayed here a night for business, but I must stay the service is outstanding and place is stunning. Their central lobby area turns into the night bar. A beautiful setting.

My stay at Eden Roc was wonderful.As you walk inside it’s a beautiful scenery with views of the pool and Miami Beach.Vitor and Leah st front desk are fabulous they both made my stay comfortable.i stayed during a tropical storm so beach and pool were closed but Vitor gave me other options to stay safe and make me feel at home.By far the customer service and warm friendly smiles made up for the pool being closed.I definitely will stay here again!

Complimentary upgrade to a suite with fantastic ocean view.

Great hotel. Awesome views. In the heart of Miami night life!

As owner of a travel agency, you want to feel confident of what you are selling and the best experience for your clients. Hands down Eden Roc and Nobu are the best choices in Miami Beach

Extremely dissapointed! Let me start with the noise in the other rooms until 3 am, 3 nights in a row! We complained a couple of times and the noise and loud music continued. The beach umbrellas were a rip off! Paying an additional $40 even through we already paid the resort fee. Will NOT visit again!!!!

Very cool, hip hotel right on the beach. The grounds are beautiful, with three pools of varying depth, lots of pool and deck chairs, and a lounge area with soft chairs and couches to lay on. The hotel also has direct access to the boardwalk and beach, with beach chairs and cabanas. The one thing I will say, though, is that the room service is subpar. It takes FOREVER for food to arrive (like 1:15) which seems crazy since they do catering on site. It also takes lots of tries to even get someone on the phone to take your order. Other than that our stay was great.

Overall it was a nice experience but we will not be going back. The valets, desk staff and restaurant servers were all wonderful and kind. The property is well maintained and when we noticed we were missing a bathrobe they sent one right up. Providing chairs on the beach is always a nice touch, as was numerous staff presence on the beach with you. The part of our experience that soured me was when we returned from the beach, we waited in line to be assigned 2 lounge chairs for the pool. We had no problem waiting, they actually got to us quickly. The older man was very pushy and told us we had to sit on the bed shaped lounge cushion, which by the way was molding in many spots. After asking him multiple more times in this same moment for actual lounge chairs like everyone else, the man told us we should take it because it is free... seriously.. we spent so over a thousand there in just 2 days and this person had the lack of respect to assume what we could or couldnt afford. He proceeded to go to some patio near by and get us two dinner chairs and put the next to the bed, and he even acknowledged a few times we were not happy with his decision. He did not listen to us, and made us feel ostracized. To top off the experience, the three people waiting after us, got three chairs together, not even 30 seconds after. It was a simple moment like this that made us leave a day early no matter we had already paid for another night. One person does not make a hotel experience, but one person can ruin a hotel experience.

Beautiful resort with restaurants inside and 3 pools plus right on the beach

A very great luxury hotel, great service, and very personal, Im definitely going back, comfortable beds, I am recommending it to all, only elevator is a bit slow, but even spa is high end five star luxury spa with the best service,

My wife and I never got to go too the Eden Roc at Miami Beach due to the Pandemic. But the Eden Roc charged my credit card anyway for a reservation that I tried to cancel with them. They told me I had to call Expedia, who I could not get in touch with for weeks because they were so busy. Besides this horrible Pandemic, in the midst of everything my wifes father passed away. They are horrible people for charging my credit card under the circumstances. I really do see that its probably a nice place to stay, but I wont be staying there when this is all over and, all please beware of this when you book with the Eden Roc Hotel or Expedia. Every one else I was booked with in the Miami area like the Versace Mansion, car rental, airline cancelled and refunded my money c completely.

Excellent hotel in a desirable location, beachfront, wonderful view of the ocean, efficient staff.We have an upgraded room on the 14th floor, it is very quiet and relaxing, super clean, but it needs few touch ups from the maintenance (shower faucet) that you would not expect from this level of hotel.The restaurant Malibu Farm, by the swimming pools, has a very good pizza.

We were there for a great time which turned into us not even making it To dinner due to my intoxication. also waited 2 hours for a drink and was given the wrong drinks which landed me SICK for the next 3 days and now the staff won’t even return my emails orPhoneCalls !!!

Absolutely loved my stay here! The hotel itself is gorgeous. Huge magnificent lobby area with a bar and lots of night life. An inviting pool area along with pool side seating for the hotel restaurant, which has amazing food. Beautiful outdoor areas to sit and enjoy the warm sunshine. The staff was always helpful and friendly. The rooms are spacious and smell wonderful. Very comfortable beds, great views. The hotel sits right next to the beach so you have beach access along with towel service and chairs from the hotel. There is access to the free trolly or any other form of transportation to take you throughout the miami area. Close to shopping, beach, nightlife, and food.

Awesome gym, rooms are not that great, except for the refurbished rooms that are quite comfortable. Drinks, meals, breakfast quite expensive.

Business/Pleasure trip. The food is excellent. Service good, beach very crowded. Price can not be an issue as far as food and drinks.

The hotel is outdated, very expensive, even if you want to keep bottle of water in small fridge witch is locked by default, you have to pay 45$ fee! This is insane!!!, all 5 days We stayed in it I did not have room service. you pay a resort fee of $ 35 per day, and if you go to the beach you have to pay Extra $ 25 for the umbrella, + 22% gratuity + tax, which adds even more than $ 32 to the daily bill. In general, the way to impose 22% gratuity is a total scam! I will never come back here again.

This is my first time in Miami and love it. Oceanview room

Rented here countless times. Never had a bad experience.

Let me describe each point in few words:- Front desk: indifferent and rude- Bell man: hard to find- Food (room service and restaurant) - sodium overload- Room service: over an hour to bring bucket with ice- Beach service: slow and I wasnt even sure if the towels were clean- The ONLY server on the beach was the ONLY human at this hotel that seem to be not a sleep and working hard. And oh, boy, did he has to! - Over 100 hungry patrons to serve...- Rooms: if you book direct ocean view DO NOT settle for floors under 7, otherwise you will have a direct rooftop view instead.- Was anything good about this hotel? - Yes: the beds and the pillows were quite nice. If you booked a balcony room with direct ocean view facing south - it is quite a delight (yet aim for floors 12 and up)- Lobby bar: even if you would want to get a drink - you are not going to. Although it is fully stocked and prepped, we never saw a bartender.- Lobby lounge: dead.- Will I visit again? - highly unlikely

It is a beautiful hotel however customer service sucks

I just started to do these reviews because I have learned my lesson by not following them. Eden hotel was stop number two after a bad experience up the street and a bit of a disappointing trip for other reasons but this made EVERYTHING BETTER They will let you check everything out first and first class service.

Each and every time we stay in Miami, it really feels like home. Great service, great environment. Everyone is friendly, from the car valet, to the very professional men and women at the Nobu breakfast, to our friend James at the concierge. The new rooms are really fresh and modern. It’s a great place to stay!