I had a delicious smoothie from their corner store to relax on the beach before my massage. The staff was very attentive and kind. Carlos recommended the deep tissue sports massage after asking about my concerns. Curtis gave me the best massage Ive ever had! I headed up to the rooftop pool to relax after. Wonderful experience.

Went here for a week get away from Atlanta. Fantastic hotel! Staff was very nice. The rooms were absolutely massive, clean and well cared for.The spa here was fantastic and relaxing.The private beach was great!Over all an amazing. Experience in Miami away from all the over the top stuff that comes with being further down town.

I thought this spa was quite decent. If you do a daypass you will access to a steam room, sauna, igloo room and a indoor hot tub. All of the above was good. The downside to my experience was there was not enough day beds in the spa area- only three to be exact which is not enough. Overall the area is limited in space. The highlight was the adults only pool- very nice and secluded. If you come, do more than the daypass get a spa service you will probably like it better.

I did the 50 minute well this massage and it was life-changing. I also did the infrared bed treatment and it was so amazing. Jack is so nice and knowledgeable. Ask for Lydia S when you get a massage she is amazing! So worth the money and experience!!

Came here to celebrate my wedding anniversary and we enjoyed it. Wonderful staff, and beautiful hotel.

Always an amazing experience Meets was amazing in technique and professionalism. Ive enjoyed this property entirely with different events and definitely will return.

This is a truly state of art and top of the line hotel. We tried the Spa for the day. It was everything and much more than we ever expected. Sonia was massage therapist and performed a lovely sports massage for 50 min. In the spa, we were given a personalized tour, we were offered organic fruits and juice and Elizabeth made sure our experience was unforgettable. Highly recommended!!

This was exactly what we needed. After striking out at two hotels in the area due to the condition of those properties and the noise levels, the Carillon was a welcomed retreat. The spa is incredible. The staff was thoughtful and friendly. The room was impecable and quiet. We will definitely stay here again!

Read before you stay at this place.They are a total mess with their guest service/ reservations! We stayed for a romantic getaway as a couple only to be wakened up by the night manager Brenda at 6.30 am!!!! We have two young children and due to the work schedules, we don’t get much sleep. Based on good reviews we decided to stay at this place to regenerate and finally get enough sleep. At 6.37 am sharp Brenda was ringing and ringing on our landline until we finally answered letting us know that we requested a wake-up call and so here it is!!! But we did not!! Never!! We use our cell phones as alarms! That Sunday morning, we wanted to so sleep longer to finally get some good morning sleep! They have a mess in their papers/reservations and they had a note on their system that we did request a wake-up call at 6.00 am! Which we never did! Now, hypothetically speaking, even if we would have requested it (although we did not) they would fail that request too because they called 40 minutes later than their imaginary wake-up call time. Causing us to miss a flight or meeting or whatever. It turned out someone else who stayed in the same room a night or two before requested the wake-up call, they put down a wrong date and then didnt bother to check that we (entirely new guests) indeed asked to wake up so early on Sunday morning. I would expect a better service from a 5-star hotel with a price tag of over $1,000 per night. Brenda offered a 2 hour extended check out which we have declined but no one can give us back the time for morning sleep. Once up, we cant go back to sleep.The food at the hotel was mediocre, to say the least. The European inspired spa was very dated! One shower out of three was out of order. Foot massage pool was broken and they did not even bother to drain it so you could see the soap from a previous person. I have been to many European-style spas (in England and Austria) and New Zealand but this is the worst by far. I do not recommend this place.

Had an ABSOLUTE awesome time @Carillon in Miami. From the front door to the front desk staff to the bartender & restaurant staff.Everything was on POINT. With the selection of beautiful pools, access to the best PART of the beach, the Spa package, the Lunch at Grille and the atmosphere were just absolutely THE BEST! Thank you....Anita Reid & Marlene Evans

The room is amazing. Its large and includes a kitchen with an island and washer and dryer.The living room is spacious and has a balcony.The room is nice and the bed is so comfortable.The bathroom is really big and has a bathtub and shower. We had two balconies both with an ocean view.Included in the price is access to 4 awesome pools, fitness classes, and part of the spa.The 4 pools are incredible. One is for adults only and has a view of the ocean. Another one has a bar and food service area. And the other 2 pools are a sunrise and sunset pool so you have a fantastic view.The fitness classes are awesome as well. They have a class at least once an hour. From yoga to boxing. The gym is also nice and the equipment is all new.The thermal part of the spa is free to use and is insane. It has a nice shower area and multiple spa rooms. The heated chair, herbal room, and rainforest rooms are so comfortable.You also have beach access with plenty of umbrellas and chairs to relax on the beach.Incredible hotel.The restaurant downstairs is also delicious.

We have stayed at this property before and really liked it. However this time the service was way off. It seemed like they all had an “I don’t care” attitude. For example, one day we had to wait for 2 1/2 hours for our food by the pool. After talking to several waiters, we finally had to speak to the manager to get it resolved. Then, our room was not cleaned one day and when we complained to the front desk, she said she would take care of it (around 7:00 PM) but never really apologized for it. Also, they know that the room would be occupied by 4 people but would always leave 3 towels. Interesting enough, the hotel sent a survey that we could not open. I am not sure if there’s been a change in management but they should definitely work to bring back their old standards.

Love this place!! The attention to detail and amenities are incredible. I Am obsessed with Claudio’s Zumba class and Paul’s ballet class. Leah, Alicia and Sarah are also top notch professional instructors who make the classes so fun and perfectly challenging. Spending the mornings exercising and the afternoons at the pool, beach and/or spa make this place such a perfectly balanced time away from the hustle and bustle.

Amazing Amazing Amazing! Great healthy getaway! The customer service was out of this world and the resort felt very remote and like I traveled abroad when I actually live in the area! Would recommend to anyone looking for a relaxing getaway

What a fantastic experience. We made the reservation as an impromptu anniversary staycation but it was so easy and everyone there so helpful, it was as if we had planned this months in advance. The guest services took the time to answer any questions we had, and the spa staff was so inviting. We had a couples facial and massage which was one of the best treatments Ive had in a long time. As for the hotel itself, wow, what beautiful views, amazing pools, excellent restaurant and bar. The beach is private and has chairs with umbrellas at the guests disposal. My boyfriend and I had a great time, we cant wait to go back. Thanks Carillon!

Great place for lunch. Maria, our server, was excellent!! Food and drink menu short but very interesting

This is a wonderful hotel-condo building for many reasons not least of which is that it’s located on a quieter stretch of Miami beach for those who want to get away from the business of South Beach – yet it’s a short bus or cab ride away. The staff is wonderful, particularly those working on the beach and the hotel boasts some excellent security features. Did not try the spa but it looked well attended and the Sunday brunch is a must. Stayed in a suite with a kitchen for one month rented from the owner. Important to note that renters should get security access to the entire compound which is more expensive or you will be forced to walk around the block to enter the compound from the front entrance which makes beach access troublesome. If you rent, there is an excellent grocery store right across the road but not much else in the way of shopping. It’s expensive, but competitive with other hotels/condos of this quality.

Spa very very good pool goooooodand restaurant gooooooood ~~!!

Nice escape in miami. Good spa.

We booked ocean view room with balcony and paid for premium upgrade, but received cross building view room next to elevator, not clean, with open half bottle of water in refrigerator. Stuff unprofessional and management is never available. Is definitely way below 5 stars. We left after one night and moved to W hotel - paid same price for much better quality of room and service

Still the best.. this is a great place to spend the day full of relaxation by the fantastic features the carillon is known for. Get a massage and you get to hang out all day!

I havent had a chance to stay yet because of a personal tragedy that occurred right before my stay. Shontay and her team were so nice to work with and went out of their way to help me out at such a bad time. I WILL definitely be staying with them this summer. If their personal service is any representation of how awesome the resort is...I know Ill love my stay here.

LOVE THIS PLACE!!!! staff are amazing very polite and caring to their guest. This resort has so much to offer for a great price and is well taken care of. PERFECT PLACE TO RELAX if you are alone, honeymoon, or with family and children. I am so coming back here!

An amazing resort with great amenities. Overall a very pleasant stay. The reason for three stars was two separate horrible experiences in the cafe. A young man working there was incredibly rude. When I told him that the item he had made me was made wrong, he began to argue with me that he made it right. That kind of customer service does NOT match every other part of this resort. He also pre-makes juices when the whole point of a FRESH juice is to get the nutrients in the first 10 minutes. He definitely needs to treat his customers better. I did not return to the cafe after that experience and would not recommend it while he is working.

Beautiful hotel with great spa. Lovely staff. Great location.

Great course without having to travel too far

Great Condo/Hotel. Fantastic rooms and view. You need a car.

Second time visiting this hotel, and both times have been brilliant experiences. The amenities and rooms really are excellent with a big focus on healthy living. The hotel is located in the quieter area of Miami Beach where it is ideal to relax in the day, and then just a short 5-10 minute taxi ride to the busier South Beach.

Enjoyed 1 hr Floatation at the spa, helped with muscle soreness a lot. I chose to turn light and sound off. The tank is modern and big, I am 64 and fit comfortably.

Overall, the hotel room and grounds were nice; however, the service was a miss, during this trip. The good: beautiful and spacious room. Great exercise facilities and spa. I didn’t use them, but I think that the multiple classes offered were likely quite good. Staff were pleasant. Nice ocean view from balcony.The bad: I waited 4 hours to check-in after arrival. I arrived early, but my room wasn’t ready until 4:45pm (45 min after official check-in time). The food at the hotel restaurant was nothing to write home about, other than the high price. None of the 4 pool areas had very good shaded spots and the flooring in the pool area was quite rough/sharp tiling (not conducive for walking barefoot). The hot tub in the men’s spa was out of order the entire time - another patron had mentioned it broke 5 days prior.

Nice hotel, 2 pools with ocean view.

The beach team was amazing. Adriano did everything in his power to make us feel at home. I will definitely be coming back!

The hotel was nice but am very disappointed that they did not disclose that the beach was an absolute mess. Seaweed and algae all over the beach and in the water. We were there for 7 days and only got to the beach a few times. It was so bad you were swimming I seaweed. Very uncomfortable. Further parking is $40 a day and hotel fees are $35 a day. The hotel itself was pretty clean. If you want a balcony make sure you ask for it it doesn’t come standard.

This resort is great. However, the restaurant service is super slow. The waiters are very friendly and nice, but super slow. And I have forgotten to use my credits.

Beautiful place. Nice people. Amazing service!

I thoroughly enjoyed my visit to this place. Me and 4 other people visited on a resort pass. This place is so beautiful! The campus is huge and the amenities are amazing (for lack of a better word). The food was delicious and the people were courteous and accommodating. The pool boy/server was awesome and Maria at the spa was a sweetheart. I would love to visit again and I recommend the resort pass to anyone who wants to spend a day in luxury.

Staff not very friendly and property needs a drastic remodel, very aged.

Beautiful and convenient location, right across the street from Publix and Starbucks, and a beautiful room (we stayed in a suite with a kitchenette because we have a baby and knew we would want to cook in room). Terrible service. Rude, unhelpful staff who acted indifferent at best when we made simple requests, like asking for a sharp knife to eat our steak with, or when we had to wait nearly an hour late at night to receive a sheet to go on the stained pack n play mattress. Go to Acqualina up the road for a much better customer service experience (we stayed there a few months ago and were wowed by their team). Carillon gets a 5 for location, but 1-2 for customer service.

For the most part I had an enjoyable stay. I had an unfortunate experience in the Spa that was originally brought to managements attention. I hope the issue is resolved!

The floor in my room was dirty and disgusting as if it hadn’t been cleaned in a long time. When I reported this upon checkout I was asked if I had taken photos, I hadn’t but invited them to visit the room. This wasn’t a little dirty, this was a long time accumulation of dirt and grit on the floor, it hadn’t been cleaned. Not the sexy Miami vibe hotel I was going for but the amenities are great - several pools, nice spa area. I purchased a city view and my view was of the building next door, I could see the city out of the side of the building if I tried. I asked to pay for an upgrade but they told me nothing was available.

Fantastic stay. Amazing facilities. Classes, spa, thermal pools, sauna. Beautiful rooms

The property is old and the room would definitely need a refurbishment. Though the major problem is the terrible lack of service. Maybe it is because its not really a hotel but more a condo rental. During our stay, while I was out for business they offended my family by locking them out of the room because the credit card we provided had reached its weekly limit. Obviously I would have provided another once im back but they didnt wait, they immediately locked the doors of our room with our luggage inside but more importantely with my wife and our 2 years baby girl outside. just unbelievable !For those reasons I would not recommend this establishment at all and dont understand how they were able to get a 5 star hotel ranking as the property and the service dont deserve it at all. Youll find way better for this price in Miami Beach !

I liked it better when it was Canyon Ranch. However, their spa is one of the best in Miami Beach. Rivaling that of The Standard and Russian and Turkish Bath.

Very high end, no crowds on days we went there. They are focused on serving the guests. The spa is really nice, and there are a LOT of amenities there (multiple times of saunas, steam room, igloo room, different reason shower rooms, aromatherapy room, etc. Well worth the price.

Very accomodating. We arrived early around 10 am because we had an early flight and they gave us a room right away along with a welcome drink. Super clean, great service, and all the employees are so polite and helpful. Located right across the street from supermarket, restaurants, stores, and more. I couldnt have stayed at a better hotel!

Great location, clean and comfortable. However half a notch below some of the top hotels due to lack of high quality food options. You expect food to be overpriced when delivered to the pool or beach but the quality was rather middling.

Snack was good..but with wine and drink as displayed was$84

Amazing hotel and friendly staff! Would highly recommend

Beautiful apartment, excellence in services in the complex, attentive and friendly staff at all times

Theres a reason that big celebrities stay here. None of them want to stay in South beach because of the tourism nature. The neighborhood of north miami beach is the place to be now an the Carillon is the number one resort hotel in Miami Beach these days!

If I give it a 5, they might stop being an awesome place even though they deserve it

Amazing experience. Great staff and one of the best spa Ive been to!

Love the place in terms of activities, but they do not honor their promotions which is very misleading to customers and do not offer free breakfast even for ocean front rooms. Not a lively place but definitely great to come and relax.

Amazing spa!!! Literally the best spa I have ever been too!!! With so many options to relax from the spa, to the sauna, crystal steam room, igloo and experiential rains. Also experience the heated pool and awesome on site restaurant. It is a day well spent. Perfect for a Floridians staycation!!

Positive: 1 stop shopping if looking for beach, spa and fitness classes on the premises. Negative: The hotel automatically charges 20% gratuity to any spa service. Would be great if they were more transparent about this policy. I arrived 30 minutes early to the reformer class and 8 people were already in line. New more classes, better registration.

We had a two day stay here and it was wonderful very clean, wonderful staff and the bed was so comfortable. Great location too!

I had the best experience here. If you enjoy being able to stay healthy or workout while on vacation this place is definitely for you. The class list is one I havent found anywhere else and features a variety of experiences from spinning, yoga, TRX, pilates, boxing, rock climbing, bootcamps, meditation and more. The staff is very friendly. Each room has a nice kitchenette. Beach front access and 5 pools I believe. Would love to come back.

Nice location, clean hotel with good facilities. Service charge added on everything staff don’t work for it! Poor experience in the spa

The information presented about the property to guests upon arrival was confusing. half of the information was in print and more was on a dedicated iPad

Apartment was nice, food on the property wasnt in 5 star level and expensive. On top of it, I was charged 2 weeks by accident by the hotel an EXTRA 725.59$.I normally dont check my credit cards, luckily I did this time.They said it was a mistake. I find it hard to believe.

The entire experience was everything I wanted! Wonderful spa, delightful staff, delicious food, even a special treat to celebrate my boyfriends birthday! Money well spent, dont think twice!!

Good price and very relaxing. I wish i could go more often but im very busy. When ever i have the time this is my to go to place. Staff are very helpful and there are many options

Best food ever chef came to the table himself made sure everything was great and it was definitely coming back again and again...

Awesome service beautiful beach and pools

Amazing breakfast. If you want to make it top of the line. Let Alberto the server take care of you outstanding service. He just took my breakfast to another level. Highly recommend this beautiful Hotel.

My husband and I stayed at the Carillon for one night last month. We arrived at 4 pm and were checked into a room with city view, the room faced a wall of a parking lot. We went back down to reception and asked to get a different room. No help, the person who was at the desk was new and didnt know what to do, no manager on site to help us or her. The person managing the other desk, was on the phone for a while and kept doing her own stuff while we patiently waited for a long time. Finally my husband went up to the other person and asked her to help. She looked and told us there was only one room available with 2 queen beds. It was 6 pm and we were exhausted, so we said fine.As if this wasnt enough of a torture, I woke up with a huge rash the next morning. I called the manager and made her aware of the situation. She apologized and said she will get back to us. We checked out of the hotel.Being a physician by profession, I was concerned if the room was infested, the pest control report came negative. No idea what it was, may be an allergic reaction to detergent they use. In any case in spite of us having such an unpleasant experience Carillon being in the hospitality business didnt give a penny back. Worse customer service that I have seen.

Great wellness resort. Got the spa day pass and was great. The spa has a great vibe in it. Very calming and soothing. The foot soaker broke and wouldnt drain or even restart the bubbles. It just randomly happened but was great all the way through. The crystal steam room was amazing and the herbal sauna was perfect it had a lavender and I believe echinacea. The cool off shower was perfect temp and Finnish sauna was great

Went last weekend for a much needed relaxation. The amenities are great with the different saunas, cold showers, etc! Staff was polite and helpful. The massage was ok nothing special but I was a little surprised when I kept waiting and looking for the cold towels from the sauna and they were never refilled or the foot soak. When I asked the locker room staff appeared slightly overwhelmed. It was busy in there but overall clean place with great staff .

Liked friendly staffDisliked- worn and dirty rooms. Severely lacking in attention to detail in cleanliness, wear and tear, which is unacceptable for a so-called 5* leading hotel property.

Great condo hotel. Excellent choice for IPP investment. Beach property, nicely designed, well maintained.

In suite kitchen and living room. Well maintained suites

On a beautiful stretch of beach - 3 great pools - perfect restorative getaway for those looking fo recharge your batteries! The spa is one of my all time favorites - excellent staff and facility. The yoga classes are top notch and enjoyable for all levels. I could live in their beautiful rooms forever and be very happy :-)

We are having a great stay here! The room is large and beautiful. The property and grounds are immaculate, and we love that there are 4 pools! Highly recommend

This is a stunning hotel and residence.It includes; upscale restaurant and bar.There is a full gym and exercise classes and world class spa as well. Brilliant!

The Carillon is a resort offering a human-sized hotel experience, an excellent table, a good location in the MiMo area and a well appreciated spa.They offer very good variety of fitness classes with excellent teachers. Very good service at the beach and great employees in every department of the hotel.However, residents and visitors are not always very human. We have to endure it occasionally with VIPs and rude people.The hotel administration should take an environmental shift.Finally, we have all enjoyed our stays and we plan to return.

Dumb incompetent person checked us in. No brains took the guy forever for no reason

We were very pleased. Very comfortable and spacious rooms. Staff very nice. Convenient to have Starbucks and Publix across the street. Nice spa. Minor detail, some issues with and outlet in the kitchen and fridge door not secure but our bad for not mentioning it to the concierge. Would recommend highly for a nice relaxing vacation.

Nice facilities, spent a better part of the day having services, and enjoyed every minute of it.

Great concept. Lovely hotel and Spa. The Strand is fantastic.

Professional staff, great service, amazing amenities, delicious food!

Delicious food, excellent with allergies. Fitness center has amazing view of the ocean. Cultivated an atmosphere of wellness in a non-oppressive way. Wish there was a strict no smoking policy on the beach and outdoor grounds. That said there was minimal smoking. Importantly, the hotel is far from downtown (30min plus in traffic), so recommend mostly staying at the hotel and enjoying the grounds and restaurant if you choose to stay here.

Such a beautiful space! The spa is amazing,even the bath and locker areas are beautiful & well appointed! Richard can be counted on for an as amazing message experience!

View of sea and facilities like yoga, pilate classes.Floor wasnt cleaned properly

The service at this hotel is Insanely good, views and rooms are out of this world in a Miami sense, and the pool is very relaxing. Also got to meet the staff here the director of finance Tyler and the general manager both amazing, will keep on booking staycations here

Definitely will come Here again. It’s a super peaceful getaway. Perfect for an anniversary trip.

Nice hotel room with kitchen. It has a wide selection of fitness classes. The private beach is clean and well-managed.

Very good place and hotel. Easy and fast access to Miami Beach. Highly recommended for families long and short stay.Awesome and professional experience Massage and SPA centre, medicated massage services available.

IF I COULD LEAVE NO STAR FOR THIS RATING I WOULD. I DONT LIKE TO TALK OR WRITE MUCH ALL I WILL SAY IS THIS IS THE WORST PLACE OF ALL PLACES...... RUDE AND SHADY EMPLOYEES, SHEETS IN THE BEDS WERE BEYOND DISGUSTING AS IF THEY DO NOT GET WASHED AFTER THE PREVIOUS QUEST CHECK OUT... IF I VISIT FLORIDA AGAIN AND THIS IS THE ONLY PLACE AVAILABLE FOR STAY I RATHER FLY BACK HOME THEN TO GIVE THIS PLACE ANY BUSINESS.

Great massage, good pricing! The spa was very relaxing and the thermal experience was very unique! Loved the crystal steam room and the igloo.

2020 C19 Do not go One Star Rat Hotel no good staff

This place was far from being a stress free and healing Vacation! The staff rushed you as soon as you pull in taking your luggage out of your car, and the staff walks in your room whenever they want ( NO DO NOT DISTURB TAG FOR YOUR DOOR), and the rush you out the day you leave.Extremely overpriced, they charge you 40 a day for valet parking (no other choice) even if you dont take your car while your there), uneducated staff, went look for a meditation class, they had me running all around the resort looking) finally found someone that knew just to be told it was cancelled)!! We spent most of our Vacation away from the resort!! But this is the place for you if you want to experience your Vacation follow an enormous amount of RULES. NOT TO MENTION THAT A LOT OF WHAT YOU READ AND SEE ON THEIR WEBSITE BEFORE GOING IS FABRICATED. We wont go here again!!

I had a GREAT time while staying at the Carillon in Miami FL. I brought my mother for a week getaway - which included relaxation; gym time; walks on the boardwalk; and some shopping. I would like to acknowledge all of the staff for the quality of service that was provided - THANK YOU!We look forwarded to our next visit ...

A terrific spa experience from beginning to end. Opted for a deep tissue massage to start and then spent the rest of the afternoon enjoying the different experiences within the spa. It was hard to leave!

The Carillon is a great place, especially for people into fitness.They have alot of classes from Yoga to Zumba and everything in between. Its a beach front hotel and youll also have access to great food.

Beautiful property with excellent clean rooms. Worth the price, previously canyon ranch. New owner is doing a great job with awesome fitness schedule.

We had a lovely time on a girls weekend and the Carillon offered exactly what we wanted in terms of location, rooms, wellness and spa. The reason it did not get 5-stars as the service was a bummer. We often had odd encounters with bartenders for instance not caring about getting our orders until we had to wave them down (once for a menu, and again to order). Then the womens locker room needs more attendants as there was not a single time anyone was there to help check us in, provide robes/locker/slippers. Then the lockers themselves had a lot of issues with locking us out and keys deciding not to work.The spa services were lovely. Fatima rocked a deep tissue massage and Emma was my girl for facials!Wonderful trip to Miami!

The best spa hands down in Florida my massage therapist sabrina is the most professional, skilled and caring massage therapist I have ever experienced the entire spa staff provided the best customer service you will find anywhere in South Florida Im looking forward to my next visit

Great staff, very friendly and attentive. On the pool staff isnt the quickest, often not coming back after orders or simply never stopping by to take orders. Health club staff very nice. Beach beautiful, hotel is very clean and rooms are spacious and well equipped. Still a bit pricey overall.

On the beach, great bath circuit with one of the best SPA in South Florida. I have been exercising and hurt myself, my shoulder and leg were hurting, my wife booked me a session with Monica, she was fantastic, and I feel like new ready to exercise again.Our experience in the hotel was fantastic, food, staff, SPA, facilities, and every morning with a great weak up call, the SUNRISE.

So relaxing and I had a great massage