Wow. I don’t know where to even start. During this pandemic I wanted to watch tenet so I drove 40 minutes away to this theatre in Vancouver. As I entered the theatre there was no given information about which theatre I was supposed to enter, no one had scanned my ticket. And as I showed my ticket to concessions all they did was smile and wave. Looking for tenet I decided to go into the theatre that displayed the correct time and showing of the film. As I sat there watching the film, 15 minutes in, everything was great. Until I was pulled out of the theatre as it was apparently a private showing. At most there was 6 others watching the film with me. No one had issues or even told me that it was a private showing. So I obliged to who I assume is the manager who then directed me to a much worse theatre which said that it started at 7, however at 7:35 when I entered the film hadn’t even started yet, they were playing trailers. After watching the trailers and waiting for tenet to start yet again the screen stopped and it didn’t work for 20 minutes. I asked around and apparently this was the second time this had happened. What an indescribably poor experience. Easily the worst theatre I’ve ever been to in my life time.

The new amc theater in the vancouver mall, they open at 1230. Tickets for new movies cost around 12 bucks per person. For a large icee(thats the only size they have) and one box of cookie dough bites it was about the same price as the ticket. Theater 10 has a cozy feel to it. The only down side is that amc did not reupholster any of the seats. The cushions are broken down, there was popcorn spilled all over the place. And what looked to be soda spilled on the foot rest as well. I do like the ceiling though. Its made to look like the night sky. Id have givin a higher rating if the first showing of the day in theater 10 had at least been clean.

Could update some of their seats, but a good movie theater...

I feel like Norm from Cheers whenever we go here because they know us by name & take such good care of us. We love the staff & Management is always present assisting the team members. Such a warm place to visit.

Was there before the big closure of all theaters etc and it was disappointing from prior Cinetopia experiences. While there is the no food service and all that the big items are that they have not redone the very worn seats and some are broken enough that I dont want to use it. The sound has gone from a more accurate pleasing to the very loud blaring approach so hence the standard...Not sure I want to go again honestly.Now I read the AMC is like 5 billion in dept, challenges or the movie theater industry, and the is a pending change. I wondered why they bought these theaters given how saturated the market and did not maintain/upgrade these back to the upscale experience. Now I wonder if they will even open again.....

My go to movie theater. This place is amazing! It has a regular theater as well as a 21+ living room theater where you can order food or drinks from a menu and they will deliver it to you. The food is amazing, and the seats are so amazingly comfortable and they have a foot rest too!

Smaller and older that needs updating. Theater was dirty, there was popcorn on the floor walking into the theater room and at the seats - even though we were the first to get to our showing. There werent any adverts or imagery before the previews, which is a pro or a con depending on who you are. Seats are older and close together - felt every nudge or kick from the people behind us. Decent snack options available. Screen is a bit on the smaller side and sound was not the most incredible. Not a bad experience, especially for the cheaper price compared to other options.

Service was great, theaters were big and the sound was great

Everything was great till after the movie. I went to use the sink in the ladies room and they had shut off all water and disconnected the soap. Another lady figured out how to turn on the water but we had to t squeeze out soap! Apparently they do this to clean their copper sinks, but forgot to hook it back up. Next time wait till customers are gone!!

Dirty bathrooms, popcorn prices so utterly ridiculous for a bag of popcorn that was half crumbs. The butter wasnt clearly labeled, so I had to ask about it from another customer. Only 1 lady working the counter for both tickets and snacks. Place has been open for months, yet no soda vending. Bottles only. Just a bad experience. The staff was nice enough, and the movie was great. The theatre is supposed to be an experience for the price we pay. This was an experience, but not one I am willing to repeat.

Happy to get to the movies again, it was nice

Hasnt been there since AMC took over. Cant find a way to delete the review. Change the rating to 3 star (neutral).Two things I dont like though: dine-in is gone; new movies always play in the auditorium while living room plays older ones.

Its good. Its not oh wow so amazing but the seats i found to be pretty comfy honestly. Popcorn prices and soda is crazy expensive which is pretty annoying. Bathroom was clean and they actually had soap which was kinda an issue for cinnatopia.

3 because the seats are effed up. We sat in the livingroom top and when you sit down, they recline to a point that you are eye level with the balcony wall. We moved down a row, and it was better, but still have to position your self with the ottoman just right to not overly recline. In addition i ALWAYS bring a jacket with me because when the movie starts the AC generally kicks on in most theaters, this one was a little to warm all the way through. But the popcorn was good and the movie was hilarious.

I dont have any issues, other than picking your seats prior to the start of the movie. I dont like sitting near people or having them sit too close behind or in front of me. I go when the movies played for a time so the theater has more open seating. Good theater for this.

Very little help, the change is not good. Seems bare and no longer worries about the customer. The staff was pleasant and helpful, but not my go to place anymore.

Mill Plain 8 still advertises Living Room theaters as luxury seating, yet ottomans have been removed, seats are falling apart, and seating is no longer 21-and-over. Id like AMC to explain why they are still charging higher ticket prices for inadequate conditions that are worse than their grand auditoriums.This was once considered one of the best cinemas to go to years ago. AMC really needs to do some severe renovations to this place, because its almost embarrassing to go to for the prices they charge.

Movie was good but the chairs were terrible! Bathrooms were very dirty. Not impressed with this location at all.

I love it here. Great service, food is very tasty, always a very relaxing place to take in a movie.

Nice theater. I like the serve yourself soda. They have more food options than most theaters.

My favorite theatre for viewing experience(best viewing/sound quality vs price. But do employees not exhibit customer service anymore. More importantly is this something employers no longer value?

Freshly re-upholatered chairs that recline and offer enough space are just one of the nice things about this theater. Have only visited once since it was bought by amc, and noticed hat the bathrooms havent been taken care of appropriately. Otherwise a fine time.

It was pretty good. The prices are excessive when compared to Regal. The food was good, but the bar was only talking cash. So, I was forced to get concession drinks. Not what I was looking for. The experience was fine, but I miss the old Cinetopia.

I went to see Rocket man. The trailers for the movie started late and when the movie started it was John Wicks. I told the staff and they tried to fix it. We were in this theater for 1&1/2 hours. Never got to see the movie and was only offered free passes. Thats 1&1/2 hours of my life gone on one of my few free nights. No compensation or offers to sweeten the deal. Just passes so I could come back to the same theater. Cheap move, management. You have lost 2 customers and IM going to sweeten the deal by telling everyone I know how this theater does business.

Young stuff with great work ethics . Love the banter at the register. The chairs in the theaters are a little weird because they recline even if you dont want to but other than that, its clean and the popcorn is good.

Now that it is AMC this theater is dirty and falling apart. Food is way too expensive. Not enough people working there. It was nice as Cinatopia but HORRIBLE as an AMC. DISGUSTING place.

Employees are nice...but theyve taken out the foot rests and left the recliners so you lean back on old broken chairs balancing on tip toes because theres nothing to put your feet on! You also freeze because its Jan and they are still running the air conditioning. Terrible theater

I can go anywhere to watch a movie on a big screen didnt know i was going to pay the same prices to sit in torn seats, worn paint, and popcorn filled cracks. I hope they are letting it go just to pay off what they owe on the place and bringung it back to its former glory.Etc. Bring back the Ottomans!!!

Nice staff. Used to be THE place in Vancouver. Has not been updated in 6 years and everything is showing its age. Picture quality is ok but not up to todays tech. Mens room looks like it hasnt been cleaned in several weeks.

This place was better when it was Cinetopia.We saw the Joker on opening night, and the first 10min were muted. Several trips to the front desk were required for anyone to fix the issue, and even then the sound was restored late into the beginning, and no attempt was made to rewind for the audience.The whole building has gone downhill since changing owners. Very sad.

Cheap tickets. Great theater but not the same as Cinetopia. The popcorn bucket is an odd loyalty program. 20$ for the bucket and 5$ refills all year. Not sure what to expect in December.

Great medium size theater that seats you both perfectly high and close for a up close view to seriously put you in the action!! Couple that with the BOOMING surround sound, and I have to say, IT BEATS ALL THE THEATERS IN VANCOUVER!!

Had an issue with some tickets I was given, and Steven the manager was super helpful. I highly recommend this theater, and really hope they get the restaurant back up and running asap, it really adds to the enjoyment of the facility. Thanks again Steven!

This place is just horrible! Over priced popcorn that is mostly kernels. Sound quality in the theater was terrible. I could hear the movie in the next theater better than ours. Complained to the staff several times but nobody did anything about it. Broken chairs in the theater covered in plastic. No hot water in the bathrooms and they were filthy. Hair everywhere. AMC needs to shut this place down or burn it. We wont be back.

Since the AMC takeover, the already sad, outdated theater has gone into severe further neglect. Theyve diminished the counter items back down to (very cheap) popcorn, soda, chocolate milk, water, tea, and candy. So, no more coffee or exotic drinks, and less snacks, but more candy. Theyve gotten rid of the restaurant and bar, which once had amazing (if albeit expensive) burgers and fries, and gluten-free options, before. So, now it just sits empty and pointless. AMC has had it for a month, and surprisingly, for as big a company they are, theyve made ZERO improvements to the facility beyond a few good movie posters and cutouts. Nothing functional or aesthetic has been fixed, and both are necessary. The seats are squeaky and caked with the filth of a thousand butts before you. The bathrooms function poorly and have reached that point of needing to be replaced, for being beyond cleaning. The place is drab and dark, and institutional, and needs a complete overhaul. The employees are all pleasant and helpful, but you could tell they seemed a bit embarrassed and lost regarding the affect the switch has had. Theyre the saving grace of why I generously gave it a two, instead of a one, like the place, itself, deserves.Hopefully, well see some much-needed changes to come, but I cant recommend this place, at the moment. Until we hear word that theyve begun to improve, I plan to steer clear of it, and so should you.

Sad its not longer operated by Cinetopia. Enjoyed having a beer while watching a movie and having the option of having dinner on the premises before the movie or have truffle fries brought to my seat in the theater. Back to just regular popcorn with fake butter I guess.

Since AMC took over Cinetopia, it has gone downhill. The seats in what used to be the Living Room Theaters are rickety. They are worn with wholes. They make noise, fly backwards when you sit and they no longer have the foot rests. The theater is frigid.Its definitely not worth it. Id rather drive down the street and go to the Regal or the bargain theater in Vancouver Plaza.

It was our first visit back since it was Cinetopia & we were pleased to see it was cheaper for tickets & snacks & they had the coke soda machines so you could get exactly what you wanted. We will be back.

When this place opened it was supposed to be a luxury experience, but its pretty run down now. There is no more reason to go here than any other theater. Run down and in need of a remodel, its getting pretty nasty.

Its always nice to see a movie on a big screen. The bathrooms are always clean the crew is always very nice and professional.

I like this Cinetopia. I want to love it. Unfortunately, the seats just arent that comfortable. Once they rock back, your head is positioned to either be looking at the ceiling or down your cheeks at the screen in the Living Room Theaters and Grand Auditoriums. The Parlors are a unique experience, but a lot of the seating is run down in them. With a few upgrades, Cinetopia would be out-of-this-world amazing, and I would love to change my rating to five stars.The wine selections are pretty good, the food is quite toothsome.So PLEASE, Cinetopia. Make me give you five stars. I know you can do it!

You would have thought AMC would have updates seats to the new Luxury Recliner Seats In the theaters!

It no longer serves alcohol or has theater service for food and drink. AMC took something unique and local and made it conform to their cookie cutter model.

Srats are large and super comfy recliners. Staff was very cheery and helpful!. Definitely going back!

The theater was great, walked out on movie but its a nice clean theater and the armrests move and the seats recline. Very good.

We dont go very often..but we have a good experience every time. Employees are very kind and helpful.

Not a good experience. Went there with family and wished we went to Regal. Hopefully, things change for the better.

These stars were for Cinatopia which was taken over by AMC, and when I initially made this review, it was still Cinatopia. I have not returned to this cinema due to the seemingly unscrupulous way AMC took over Cinatopia. I do know ticket prices increased dramatically.

Always enjoy date nights at cinetopia! Im so happy someone told me about this place. Having the choice to do 21+ is also nice. We try to do date night here once a month! Lots of great movies coming out so Im sure we will he back again soon.

We went to see EndGame on opening night and 45 minutes into the film, the emergency alarms were activated and all cinemas emptied. We were unable to go back and finish the film and went home disappointed. But after contacting the GM Regina, everything was good to go. She sincerely apologized and offered to get us readmitted at our convenience. She even reserved our seats for us. Cinetopia 8 knows the ins and outs of customer care and we feel good spending our money at their establishment.

Watched the new Tom Hanks movie about Mr. Rogers, was a good experienceThe seats are very comfortable.

In and out easy as pie. Its the movies without the headaches of lines and no parking. Great service

Comfy seats, great customer service. Only complaint is that often multiple seats in the theater squeak loudly intermittently through the movie

I couldnt get comfortable because the seats are really dirty as well as the floors and surrounding areas. Yes, food is pricey, but thats to be expected for a movie theater. The popcorn was lacking, and Im not sure exactly what it was lacking. Not my favorite movie theater. Its location is convenient, but otherwise would make a trip elsewhere to watch a movie. Oh, and you get to choose or reserve your seat when buying your tickets which I found to be interesting.

This use to be relatively nice especially because you could order a dinner and they would serve you in the theater but cinetopia got bought out and they closed the restaurant. We came in expecting to be able to eat dinner so we ended up missing 30 minutes of the movie because we had to go grab something to eat. It was empty on a friday night which it never was before.

Good place. Was better as cinetopia.

Its like a ghost town here now. Coming up to the doors I thought the place was closed down again. The girl at the counter was nice, but they dont even butter your popcorn anymore so there is no actual service other then a transaction... Sad that Cinetopia is gone.

Really good prices for tickets and my friend and I had the theater to ourselves, which was awesome.

Place seems super run down. Half of the fountain drinks were “out of order”. Place was super nice as Cinetopia but AMC CLASSIC seems really low budget. Feels like a second run discount theater now. Used to be one of the best in town.

Comfortable reclining chairs with foot stools. Not crowded at all and every seat is a good seat!

Better than expected. Still looks posh. Good value !

Pretty run down. Feels like a $3 theater... not a high quality one. So sad, because it used to be amazing!

Waited 30 minutes to see anything other than a black screen. No previews. Nothing. We decided on a refund rather than waiting another 30 mins for the manager to fix it. Staff was nice. Im sure people are going to tear those poor guys up later. AMC is dropping the ball. Cinetopia was a million x better and we miss it so much.

Weve been seeing movies at Cinetopia for years. Its my favorite theater! Great seats, great service, and when you want a grown up night out, they have 21 and over showings available. Plenty of family-friendly showings too! Highly recommend it.

Great time. Popcorn on the flower as you enter the living room theater. Observed that the staff does not have enough room to walk past to deliver food or drinks. Foot stools could be thinner. You still have to pull your feet in tight for there productivity of food handling.

A nice theater, but the lobby is kind of dumpy and they were out of a lot of things. It was nicer before. I hope AMC gets it back to a higher standard.

Nice place

The theater needs some maintenance work. Its looking run down. We bought our tickets on line but found ourselves waiting in line at the theater. The staff seemed very short handed and were trying to sell tickets, sell concessions and check in on line tickets all at one station.

Your average movie theater.

Loved this theatre when it was owned by Cinetopia. Now it’s run by AMC and the quality has significantly dropped

The original concept of food, drink, and comfortable seating was excellent! Comfort seating has given way to the airline style cram them in style! Service ranged from excellent to average!

Movie was fantastic. Seating wasnt too bad. I was really disappointed with my food. They didnt come take our order until right before the movie was going to start so I ended up eating in the dark. I had the French dip with a salad, besides being really small, it tasted weird. I wouldnt order it again. Was cool to have a beer at the movies.My cousin did tell me it is usually better, I was just visiting. It was my first time there.

The theater was great. But to kids were running WILD. dad was NOT WATCHING THEM.

Went in and asked for a ticket to a movie about an hour ago. I was told that the Movie i wanted to see, Spider Man: Into the Spider Verse was not playing there tonight.It is playing there.Theres an 8:00 show, and I was literally lied to so the staff didnt have to work. I guess its my fault for interrupting the staffs gab session. How dare a customer interfere with their conversation to buy a ticket, right?I was the only person in that Theater, other than staff. Clearly, no one comes to this location any more, even on Opening Nights... And I can see why. The customer service isnt just bad, its non-existent.0/5 Stars. Really disappointed.

Great for movies, staff friendly, but the food was very bad this time around.Fish was very dry, and the risotto it was on top of tasted like the saltiest rice-a-roni Ive ever had. Best part of the meal was the broccoli, but even that was cold around the edges.Normally we have a great time and great food, but something was wrong in the kitchen.

It was a nice experience, friendly staff, comfortable seats.

This theater is in horrible condition. Broken seats, got tickets online, even though the seats were busted and I couldnt see movie they would only reimburse for movies and not the $4.00 transaction fee. This should be illegal.

Im a little lukewarm on AMC having bought out cinetopia as it as, since everything I read makes it sound like a pretty hostile action, but as of yet they have not opened the restaurant, or the bar, or continue table service or 21+ movies. At this rate, it us very much a downgrade from the old cinetopia experience. Youre still paying the same, but not getting much value for the money. The gentleman who helped us at the counter, Nathan, did his best and offered good service, but his hands were very much bound by the extreme limits of that service that AMC allows.Pale shadow of what coming here used to be.

Cinetopia not only has the best prices for movie tickets but its staff are friendly. Theatre is clean. I also like the fact ea theatre is small. And for the first time time since I can remember it wasnt freezing cold. Great job cinetopia.

I used to love going to this theater. Now the past two times Ive been there the seats were falling apart and as of 5-17-2019 they are no longer serving alcohol or restaurant style food.

I went to the 11:00p.m. Showing and someone brought their toddler with them who ended up crying through the whole movie and the parents decided to play a movie on their tablet to try and calm their crying toddler that shouldve been home safe in bed instead of dragged to the theater at such a late hour. Not to mention, I ordered the pretzel at cinetopia because I really like their cheese fondue but no one bothered to tell me they were out of it. I would not have spent the $10.00 for it had I known. And when I went to complain to management after the movie they said they couldnt help me because I stayed through the whole movie. I told them that I had hoped the toddler would stop crying and that it was a belated birthday gift for me so I stayed hoping that I wouldnt miss any more than I already had. At least at regal theaters they try and offer something to compensate for the horrible experience! I had to call coorporate the next day just to get some kind of reimbursement. It was one of the worst experiences Ive had at a movie theater in my life. And I go to the movies a lot!!! Normally, I really enjoy watching movies here but this last visit was very disappointing to say the least. I also found it interesting that it was the first time no employee checked the theater during the movie! I wonder if they heard the crying toddler and avoided the situation?!

AMC needs to renovate this theatre sinks not working in bathrooms, lots of broken seats, areas smell

Surprisingly upscale vibe in a restaurant attached to a movie theater. Extensive nice wine list, a cozy seating area with fireplace. Would really like to try the patio some day.

It is sad that such a great cinema has fallen on hard times. The screen and audio are still great, but the seats and service definitely show an absence of leadership and investment.

Ordered a drink at the bar. Took a few sips and pulled a small hairball... not a hair... a small hairball, like what a hairy dude pulls out of his belly button, out of my mouth. I placed it on my napkin, and showed the bartender, Nate, when he came around. No apology at all, he just chuckled and said he didnt know what it was, took the drink, and began making drinks for others at the bar. He came back around and asked it I would like another, and I declined. He brought me one anyway, and said it was on him. I started to sip the new drink, and he brought me a bill for it. I asked him if he was really going to charge me for it, and acted like I was being totally unreasonable. Terrible service, and apparently terrible cleanliness. Still no apology.

Always enjoy a movie. Cinetopia prices on Mill Plain have dropped to match Costco ticket prices. Their food is pretty decent. Ive never had a bad experience here and visit often. The mall location is fine, just very expensive ticket prices.

Not a good time to attend this AMC. Theyre going through a remodel. They have limited food options, no alcohol, everything is in disrepair, like bathrooms, lobby, halls & theater rooms. Even the seats were uncomfortable. Only good this is that its less used than other theaters, so youll likely have a nice quiet movie with little patron disruption.

Its always a good movie theater to go to. Lots of drink selection good food decent prices. Its newly been renovated inside so it is like it was when they first opened it up 10 years ago. Highly suggested if you have not been there in a long time to try it again.

Nice theater. Ample parking.

Very disappointed nothing special here anymore. saw John Wick 3 today and it felt like going to any other regular theater I feel bad for the workers there now. No more tips from the people in the living room sections very basic theater now. R.I.P cinetopia. bad decision to change something so good.

Their tickets are well priced. Tuesday they are only $6 for the main area and $9 for the living room. They have new carpet, but you can tell they are due for a remodel. The staff was super friendly, and greeted me as i walked through the door. I really enjoy the 21+ feature. That means that after 4pm i can sit in the living room with only adults and enjoy my movie. I am looking forward to Deadpool 2.

Saw Ad Astra last night, good movie but it smells like a homeless person died in the reserved seating section. Body odor and uren smell was overpowering.

We had a great time at this movie. The seats were so comfortable places to put your feet up and just relax. You can order food and alcohol if youre in one of the adult-only sections. I cant wait to go back.

This is the least fancy of the Cinetopia locations, especially compared to the one at the Vancouver Mall. There is a great deal which is every Tuesday you can go to any movie at any time for $5. Its called tightwad Tuesday. I would not pay more than $10 for a movie here because the screens are a lot smaller than at the mall and the overall experience isnt as high of quality. But since this is the only Cinetopia location that offers $5 Tuesday movies, I recommend it for that reason.

Not impressed at all with AMC theaters. My wife and I will not be frequenting your establishment until it is significantly updated. I feel that with the whole buyout of Cinetopia your company moved way to quickly in opening back up as an AMC theater. I loved the ticket price of $8.99 but the theater and experience was less than desirable. The concessions tasted bad and seemed old. And the seats and the rails by the handicap accessible seats were in disrepair. The womens bathroom was not fully functional, only sink worked and only one stall. Several other movie goers in our showing also were not pleased with the experience as well. We love the close proximity to where we live but until something changes we sadly will not be returning.

3 adult tickets, 1 large bag of popcorn and 1 small bag of popcorn, 1 large drink and 1 medium drink $64.00 ?The seats are broke down, service was poor, WONT BE BACK !!!!!!

The AMC theater take over here in Vancouver is a joke. The place is a disgusting mess.

Good deals love it going back to day seen spider man last night I am A list stub best deal

Nice theater, great seating, as expected movie treats are drastically overpriced!

Ive been going here for years. I love the holiday decorations up right now. I also,appreciate the options you have, from being able to watch it 3D, to having a frosty adult beverage while enjoying a movie. But my #1 reason I love this place is the seats. Theyre so much more comfortable than other movie theaters.