Too sad for the COVID-19 Pandemic that a lot of people aint here for having fun. But its great that I am so proud that I came to play inside. I should visit again rarely.

I have mixed opinions about this place. There are plenty of arcade games here. Some are very engaging to kids and some are some what engaging. Pizza is mediocre. The host who was assisting us had to host at another tabke and we had to wait for water, refills, cups etc. etc. There problem is with the staff. They are understaffed over there weekend. There were atleast 25 people at the counter and only 1 staff member assisting them. I was there to redeem the tickets and waited for 15 mins for someone to come and help me with no luck. I wish management considered redeeming tickets respectful.

Clean not very busy social distancing great

The kids loved the jungle gym and all the games. That was the only good part.Half the ticket redeeming machines were down and it took a good 10 minutes for staff to get around to fixing them with no communication to the customers or at minimum basic customer service, which includes acknowledging the customer is there. The staff was walking around with phones, even at the ticket counter (get an actual calculator, dont use your phone, it look so unprofessional). And the ticket counter was left empty of any help while there were at least eight kids waiting. The staff didnt speak up when they finally arrived and didnt seem give any thought to the customer in front of them. A really bad note to leave on.They either need more staff, or more attentive staff.

A child friendly place with an armed guard. Definitely looking out for you is what that says.The pizza we got, chicken alfi, was most excellent indeed all the way to the crust.The chicken nuggets and fries on the other hand... A bit burned, but real chicken so thats good, definitely some home made batter on it.Fries were oddly burned also... Maybe just a bad day..Anyway the fries were ok but real potatos so thats good, real food in this kitchen.Two options for games, points or unli games for x time. Very cool options. Very reasonable prices. And it was a decent experience for our 20 month old. She even saw Chuck E.

Needed more meat and cheese on the pizza & the crust wasnt good. But as far as entertaining the kids (games,rides)they had fun. The characters on the stage should be live again with music. I think the kids would enjoy them more.

The staff did a wonderful job accommodating my needs for an unplanned birthday party. Pizza and skee ball were a big hit!

Very friendly staff and was fun for everyone! We had my son’s birthday and they were very attentive and had a great schedule planned that made our party run smooth. Thanks again! Eternity was awesome too!!

Great place for the kids to have fun and great priced!

It was pretty nice. It was chaos getting in, there was only a couple people in front of us and the staff was acting like it was way to much and just panicking. But once we were in it was a lot of fun. I think only 1 game was down which is awesome. They have a pretty huge game selection too! We did a 1 hour play pass for both our children and they ended up with about 4,000 tickets! So all in all we had a great time!

I love the improvements they have made to the games and pricing. Toddlers can now ride rides and play at their parties rather than looking on awkwardly as older kids enjoy themselves but the food is still very overpriced and the salad bar needs to be upgraded, it is very small. A few cosmetic upgrades and they will be at 5 stars.

A place for kids so I expected chaos. The pizza was Not bad. We were there for birthday party. Service a little slow, no forks to be found, towels empty in ladies room BUT all the kids had a blast and all the games worked.

Our party was treated like we are not paying customers. Though we didnt get the party package for my kids birthday, we decided to celebrate her birthday here with my in laws. They got there before us and the lady on the counter was very rude and she kept interrupting our orders. We ordered a cake and was told we need to wait for an hour so we did. An hour passed and the lady said wait another hour but my MiL had enough since they were very rude from the start to us. The cake was ready. She was just too lazy to get it. The only one who is nice is the young guy who was at the counter at that time taking orders. The 2 big ladies seemed like they effing hate their job and I passed them and they were talking about how they both hate one customer. Who does that?!?!? If it wasnt for my kid who wanted to celebrate and play here, we would have left. Pizza wasnt bad. Games are okay and fun for kids. But its the staff that makes this place so bad and uninviting. Dont work in a kid friendly, family friendly place if you cant even smile or would talk bad about your customers!

My kids had fun

Great staff! All of the staff are wonderful and your kids have a blast. Many different games for all ages!

They have upped their game and cleaned this place up. Newer games and I didnt notice Out of Order games like we did last year. Takes a bit to get your pizza but the quality has gone up. Go online and print those coupons before coming for a lower cost visit.

Daughter loves it here, the food is good enough and most of the games work, so well be going back, but just a cautionary tale to others of what to expect at this particular location.Weve been twice and both times the staff really seem to despise their job. The younger staff are not rude per se but lack any customer service skills and will ring you up without hardly a word. The older staff seem to be annoyed all the time and when you go to ask them a question or exchange tickets you will be met with a healthy helping of attitude or eye rolling if your kid is taking more than 3 seconds to decide on something (as kids do).Its a fun place for kids and prices are fine, especially during the week when they run specials. Just go in knowing you wont get the best service.

A lot changed with pricing and how games work, but it was still fun and the staff and food were great.

Kids had a blast. We got the 45 min card and won 584 tickets

Staff is rude and 90% of the games are broken.

We have come to this location quite a few times and we usually have an issue with our food order. Today was no exception except this time they did not correct their mistake. We ordered a traditional medium and traditional personal size pizza. They ended up handing us a thin and crispy crust for the medium and a traditional crust personal pizza. When I went up to the counter with my receipt which showed our correct order, the young lady who was supposedly the manager (Sabrina I think) said that was their traditional crust and refused to correct their mistake. When I asked for the managers name, it was suddenly someone else named Becky. When I asked for Becky they said she was there but would not help out customers.Sadly the incorrect crust wasn’t their first error of the evening. We are part of their rewards program and were rewarded with a personal size pizza. They ended up charging us. They ended up giving us the difference back in cash and the cashier learned her mistake (hopefully).This place is great for the games but do not come hungry. The last time we came we were given bad pineapple on our pizza. A time before that they left the wrapper that comes under the pizza and served it as such. You have been warned about the food.

I only spent 5 dollars and my 7 year old and her friend had a lot of fun

Good for kids...pizza is fair at best, salad bar is so-so..

Always a great time

This time around all games worked, staff were helpful.

Had my son’s birthday party here, do not waste your money, so understaffed it was ridiculous! You don’t get someone organizing everything going on with your party, they are too busy doing everything else at this place but looking after your party, you pretty much have to keep up with everything otherwise your guesses leave before you sing happy birthday.

We had a great time!

Great to keep 5 or under occupied!!

Very rude staff who clearly dont want to be working here! This is supposed to be a kid friendly place, that means staff should be kid friendly. My kids have asked not to go here again and I agree.

My nephew has a wonderful time and cant wait to go back

Great renovation to the place, video machines are in good shape place looks clean very good job management.

Young staff. Some are helpful. Some couldn’t care less about the job at hand. 1st pizza delivered still had the plastic film on the pizza. They recooked us a new pizza but I am still in shock. Some games don’t function great and staff can be hard to come by. The stage characters are so outdated. It was SO fun for Chuck E to come out. My daughter was thoroughly impressed. Some games don’t ticket out properly and some of the rides malfunction easily. Overall fun. They could improve on the little prizes... a little TOO cheap on those ones.

Super crowded, employees did not care one bit and werent helpful. They need a larger location and better staff

We started our experience by waiting in line for a long time to order. The employee at the desk was very rude and didnt seem to want to wait on us. For example, my mom asked about a childs salad bar for our 2 year old and the girl laughed in her face because kids dont eat salad, along with her short are you done? Or what else?We bought 3 pizzas, 8 drinks, wings, & 3 salad bars, which is a lot of food, but we wound up spending about $200 only to then have to ask for tables to be cleared. We waited about 25 mins for tables & finally gave in to clean our own so we could sit. After that, we had to ask multiple times for the lettuce to be refilled on the salad bar. We talked to the manager himself twice to try and get tables or the salad bar and he shrugged us off with a Itll get taken care of each time, only to then continue whatever he was doing and not ever remedy anything.The bathrooms are in terrible shape. Of the 6 or so stalls in the womens restroom, 4 of them are covered in feces, & the other 2 are covered in urine/toilet paper. We decided to change our 2 year old in a booth because thats cleaner than the changing table and bathrooms currently.The games are about 50% functioning and the ones that do work dont give out the correct amount of tickets, if they even give out any tickets at all.This is usually at least a once a year place for us to visit, if not more often over the summer, & we are so disappointed that we will not ever be returning. This has been a waste of our time and money today and we are sad that we were treated so poorly. We will definitely be spending our time and money elsewhere from here on.

Grandson loved it.

Great choice for a 4 yr olds birthday party. They took care of everything and made my little girls day special. Would be 5 stars but the animatronic animals sound wasnt working and there were quite a bit of games out of order.

We had a ball the pizza is even better. Some machines wasnt working but the workers was on it keep up the good work guys

Had an amazing bday. Eternity the party planner is amazing.

Excellent staff that hosted a B-Day party..

Not my favorite. Staff all trained differently, luckily the DM was there to sort things out, but after waiting 2 hours for pizza and then told we werent able to use our tickets on over half of the merchandise because it is a pilot program and we were out of luck or that they couldnt open the case and were out of almost everything in the display case for the kids. We wont be going back for a long while. We might give another opportunity in the future, but the bad experience will take a while to wear off.

If you are split on wether to visit the Lincoln or Omaha Chuck E. Cheese, I would say to go here if you want a bigger, louder, more excited experience. The food is average, the games are in good shape, and the animatronic show isn’t too bad either. The only major complaint I have is the service. Most of the younger staff seem always bored and uninterested. This is the more energetic Nebraska Chuck E. Cheese. I have left a review for the Lincoln store which I visit more often if you are looking to visit there.

My kids had fun, we ended up getting food else where. Seemed like some workers were avoiding the front desk. HOWEVER, we had gotten a couple of cards, when there was a ride that was broken, the floor workers were prompt to get it fixed and made up for the 2points that were lost however, there were other games that didnt work(they should put a sign up) and there were games that didnt give tickets when there should have been rickets, no one was on the floor at this point, and I gave up trying to find someone to make it right. I just took the loss, my kids didnt know the difference. at the end we did the ticket chomper and that thing was THE WORST it woul Jam up, after a few tickets, work again, and after quite a few tickets had been eaten up, the ticket would print out 1 or 2 had to do this a few times. Upset, because I knew we had over 100, I asked the lady at the counter what she could do, and without fuss she gave my kids 575 to split. Which was GREAT!! Not the chuck e cheese I remember from my childhood, update your machines!!!!

Nothing much has changed in the many years it has been since Ive been here. Beer was warm, employees didnt seem to care about their appearance.

One of my familys favorite places to go! I love all the kids games. Wish theyd have more balls for nearly every game and the wait time to order tickets and food was less. Theyve done better at keeping the games working lately but the ticket munchers still suck....just weigh them! (also most skee ball games dont work. The photo drawing booth is one of our favorite things! Great salad bar and love the low cost of games.

Was going to be too late getting to childs cello class, so stopped in here for a little fun and we had a great time! Friendly staff, clean bathroom, fun games!

My son loves coming here and the time package is better then the points package

Pizza tasted like cardboard with spaghetti sauce and cheese. I just go there for games for my grandkids.

Not a great experience at this location. Staff doesnt have good courtesy towards customers. I asked the difference between 60 minutes and 60 points. I understand that if I purchase 60 minutes, I have to use them within a hour, but I asked if I opt for 60 points, can use them beyond 1 hr. Staff did not understand, I repeated the question in different ways to make them understand what Im asking for. She did not give a try to answer or understand my question. Hope the staff understands that anyone who is new to Chuck E will have this basic question and they should be ready to answer this. The tap machines are not working properly, some games just took away the points when tapped, but did not start the game. Some machines did not print the prize tickets, had to ask staff to come and check the machines multiple times. While purchasing the points at the counter, they charged me for wrist band without asking me. I realized that later and asked if the wrist band is mandatory, they had no answer. They refused to take the band back and return the money. I even showed them the bill where it is clearly printed that they charged $1 for wrist band, they blindly argued that $1 charge was not for the wrist band and something else. They did not explain what was that something. Overall it was a bad experience for me and family at this location. Very very poor experience with the staff, they just dont know how to run the shop.!! I do not recommend this location to anyone. Chuck E Cheese, hope you are listening to your customers, this location might put you down and leave a bad experience to your customers across other chain of locations!!

This is truly a great place to take kids 10 and under. Games for all ages. Prize selection is awful but not really important to my kiddos. Pizza is fresh and place is clean. Highly recommend.

Fun place for kids an catch some good pizza

It was busy but we still had a good time.

I fricnkg love this place.......... left me foaming at the moutb......

Overpriced and bad pizza

Fun place for kids to spend some energy. You earn tickets for prizes by playing games. Friendly staff and the pizza is delicious.

Id rather go to pizza machine. People here are slow and lazy! Need to be cross trained to learn everything instead of just standing there only knowing how to cash tickets and stamp people. Last time i come here smh

Last year I would have given them a 5 but on our most recent visit, there getting a 1. Most of the games are either broken, dont work properly and dont dispense tickets properly. Trying to find someone to help you is impossible and when you do find someone its almost like your bothering them. I dont think Ill be taking the kids back anytime soon.

Place was very big. They had a lot of games. But a lot of them had ticket jams. Or they were out of tickets. And then they did come through eventually. But I didnt get to claim them. Some random lady just got them all. I was not impressed. And the drink machines were very run down.

Family fun for a good price. Not the greatest customer servive but pleasant for the most part. Food is over priced but the pizza is good.

Our kids always enjoy going to Chuck E. Cheeses. They have pizza, games, and birthday celebration areas. This location is always a little dirty (uncleaned tables from previous patrons and debris on the floors in the gaming areas), but otherwise a fun place to bring kids. The safety system for parents and kids is nice. It is a little pricey, but similar to other kids play places. The pizza is pretty tasty.

Had a lot of fun. I think people just like to complain these days. Kids had a great time and the pizza was devoured! So glad a place like this exists tontake your kids.

Great place and great pricing for kids.

Place stinks of body Oder and is filthy.

I was horrified. I didnt see one worker that seemed to be happy to be working at this location. The place was a complete mess. This is a place for children to go to have a great atmosphere and their only thing in this facility that the children might was the games. Small children are closer to the floor and it is expected to have children and babies at this type of establishment the floor should be clean frequently. I pay $9 for a salad and the staff failed to refill the lettuce. My daughter down graded her package for her daughters birthday party however she was charged full price of the larger package. I was disappointed

Awesome time celebrating our granddaughter, Amiyrahs Birthday at Chucky Cheese.

Took my son he had a blast

My daughter had an excellent time. Hence 2 stars.The games with tokens didnt work, and judging from another review here havent for at least two months. There was no indication on these games they were out of order - they took points off your card - and seemed representative of the overall quality of the place. Spent $70 here for me and my daughter to have a mommy/daughter date. Could have spent half the price for a much better time at Dave and Busters.The piece de resistance, as we were leaving, was being stopped to have our hands scanned before we left with the blacklight stamps they caught us with at the beginning of the night. There was an air of policing and criminality. Do they have a lot of people sneaking in to steal congealed potato salad off the salad bar and play on the cracked, worn free toddler area, that is probably a soup of RSV and influenza? Because nothing else is available in that place without having handed over your credit card and presumably the soul of your firstborn. (Chuck E. eats those firstborn souls when hes drained the souls of the people who work there . I have never seen a more empty, despairing group of employees.)Try Amazing Pizza Machine if you want hyper kids and a great time, more and better food and games for less money!

They where so nice on my granddaughter birthday

The place is in terrible shape... The bathrooms are unfit for human use, Id say around 60-70% of the games dont work. The pizza is not worth the wait time, the salad buffet made Family Fun Centers buffet look well-kept. Am I the only one that seems to realize Chuck E. and the stage animatronics, especially the blondie dragon (dinosaur?, whatever it is), are incredibly creepy.

Every kid should go here while their child hood lasts it was scary as a kid but when you go there a lot you loose your fears I love the games the most

There is very much needed help there especially with machine and waiting for pizza for over an hour

Pizza looked pretty good, but the wings I had were a mix of hot (pretty good actually) and others were cold. Obviously they were just reheated, because they were fully cooked.Gameplay is what you expect. Spend a lot of time, get few tickets, and barely get the kids a 2 cent toy.Show here was miserable. Nothing like Showbiz Pizza of the past. Barely could hear, and it just wasnt fun for the kids.They have a strict 2 alcohol drink limit, which is probably a good idea. Everything I think is over-priced, so watch out.Overall it wasnt great, but Im not the target. Kids had fun, and thats why you go. Shining star was the salad bar, which was very clean and fresh.

So this time was way better then last visit! But last visit was on a Saturday so Im sure thats why. There were quite a few games that didnt work so thats why there is only 4 stars. Otherwise it wasnt too bad. It was a little hot inside too.

Worst experience weve ever had in a public place.The staff was incredibly rude and unfriendly, the bathrooms are DISGUSTING (smell, covered in feces, etc), the salad bar we paid for they refused to refill with lettuce even though we requested several times, they refused to clean off any tables so after waiting for 25 mins we gave in and cleaned off our own tables, & most of the games are out of order or refuse to give you tickets at all, let alone the correct amount of ticketsWe are very disappointed and will never again return. Its not hard to impress a 2 year old, but they sure did miss the mark over & over again.In total, we spent about $200 on food (for 8 adults & one child) just to be disrespected repeatedly.

Needs improvements and machines needs updated but kids still have fun

Plenty of stuff for kids,inexpensive!!

Poor customer service skillsI wouldnt return to Chuck me. Cheese nor would I recommend Chuck-E-Cheese to anyone. Service on Thursday July 29,2019 was very very poor, rolling the neck, smacking the teeth, getting smart for no reason telling my daughter she couldnt come back in Chuck be cheese i tried to talk to the African American lady but she was still being rude so I asked for a manager little was done,this how customers are treated this is suppose to be a fun place for kids instead it wasnt just ghetto unprofessional service I will take the drive to the and spend my hard earn money to the pizza machine instead of returning to Chuck-E-Cheese where I know my kids n grandkids have be respected n customer service is a plus havent been there but I will go her great things about it the pizza machine of course.I feel so hurt and so disrespected my daughter and grandkids were really upset and was ready to go to go because of the customer service you would think that one that has a job in that type of environment Chuck e cheese would know how to handle herself but thats not the case. I wouldnt even give Chuck-E-Cheese a whole star I wouldnt give him a half of a star just because of the customer service. I even try to talk to the manager that day on duty nothing was resolved it was likeokay let it be. Hire people who want the business to grow and who who has great customer service skills especially working in a kid business thats supposed to bring joy and happy memories that will make someone want to return and spend their money instead of losing customers in getting little kids upset. Youre supposed to be in the business of bringing customers in not pushing them away. I cant say it enough but customer service skills sucks and Im very disappointed.Sincerely, Ramona Owens

The cashier aliyah was super rude and took her time coming over to help the other cashier while there was a long line of people. She had a major attitude and shouldnt be around kids

Miguel at the counter was very helpful & courteous. Got a coupon online for play pass cards & it was a great bargain! Play unlimited play for 45 min, or 60 min. Best way to go!

Went with my little sister as a back to school present. We went on a Wednesday afternoon, which was surprisingly busy! However, the place was very clean, and the staff was fairly friendly. We didnt eat there, but the multiple families who were eating appeared to enjoy the food. My only complaint was that the animatronics were in an unfortunate state of disrepair! Many of their cosmetics were torn and falling off, they looked like they needed a good combing, and several of them had broken mechanisms; Helen had one eye completely closed the whole time, and was missing the lower half of one of her pigtails, Jaspers head was stuck looking at Munch, and you could see his animatronics through a tear in his sleeve, and Pasquallys head and face didnt move at all besides his eyes. On top of this, their movements were so loud you could barely hear the music. They clearly need some maintenance. Obviously, theyre very old animatronics, but a little bit of TLC would make them look amazing! Theres not much point in having animatronics if you wont take care of them, and while I hope they stay, I also hope they get fixed up. Thats why this review is a three rather than four star.

Excellent pizza hot fresh and has a great flavor i will deff. get a large next time. Arrived on a Sunday morning around 12 and was basically just to ourselves other than a few families. 1 minute later on that pizza and i would of won that free dessert jumbo cookie, o well next time. You also need to check out the chuck e cheese website for great discounts on food and games. Our family took advantage of the med. pizza, sodas and game tokens, ill tell you what we had a blast. Definitely a must do in Omaha with the family see you next time Chuck!

Ice machine was broken, several games were being worked on, several more games werent working (but didnt know until the card was swiped and tokens removed), bathrooms werent very clean, soda machines looked like they hadnt been cleaned in months, salad bar was not being used during out visit (no ice) but it had food crumbs and sunflower seeds all over it. Im giving 2 stars because despite all that the staff was friendly and my kid had a blast.

Good for kids up to age 13 (my opinion) the new menu is better than the last. They use points or minutes for the games that you pre-purchase. I think the minutes are better than the points (my opinion). Coupons are available on their website. The food taste ok I think its too high priced for what they offer. N I looovvveeee the salad bar... At other places though.... They say its a lot of items on the salad bar but thats not true its $9.00 of waisted space noone keeps up on it and they dont know how to put wanted items on there so many of the items go untouched The employees will even tell you some items are not worth paying for. All in All the place is really good for children (young ages) they have free wifi for the older children that are into that. Buffalo Wild Wings is next door so that makes this place even better...

It was a lot of fun. I like the fact that you can pay for how long you want to play. We paid twenty bucks for each kid to play for an hour. And they got to play anything and everything they wanted

It was. Fun playing arcade games

Fun fun! Michaiah (she is 8) says its the BEST place to lose your child!! Lol

Place was closed during business hours. I could clearly see employees inside

Stop saying your pizza is handmade. We all know it’s not. We’ve all seen pictures so stop making it seem even more obvious that you recycle pizza. Don’t come for me.

So very slow on the register! Took forever! Place was clean and nice

4 and 6 yrs old had great time

We have a good time when we go....

Great service! The last time I was here it was pretty bad and half the games did not work. They updated the games and I didnt see one broken machine. Not bad for the money I spent.

Overpriced fun house for kids. The food is mediocre. It was crowded when we went on a Saturday afternoon. Kids were waiting in line for the kiddie rides. Very loud and annoying place. The robotic band didnt work, and I felt the place was run down in general. There are much better places for a five year olds Birthday Party.

Very good place to go The whole family

This location is sad and unfortunately the only one in Omaha. We went here twice during our three year stay in the city. They really need to expand this location and do some renovating. The place seems a bit old and run down. Nonetheless my kids had fun!

Went on a Tuesday and had a great time! There was almost no one else there! Thank you for the great service too!

We had a great time!

I have been to Chuck E cheese before and did not have a great experience but yesterday this chuck E cheese experience was amazing me and the kid had a GREAT time!

We were here for a birthday party on a Saturday afternoon. It took over an hour to get 1 pizza after it took me 30 mins standing in the long line to order that pizza. Serveral of the machines were out of order and I saw a total of 7 people working for the 100 plus people that were in there. 2 were dedicated party people so that left 1 at door 1 at food counter 1 for prizes and 1 in kitchen plus a security guard. You wanna make this better staff your business appropriately.

We went there today for my daughter’s 5th Birthday. It was a delightful experience. I normally never write reviews, but after reading all the negative reviews I felt like I had to.Tony was our host, and he did an excellent job on making sure that all of our needs were met. Alex was the manager and He made a point on making sure that our experience was the best.The place was very clean and nicely redone. ( including the bathrooms!) All the machines were working. We were told that 6 months ago they switched from tokens to a card play system. ( I think that works better for guests because now almost all games are only 1 point!)The food was delicious! I remember before pizzas were greasy and just okay flavor. But all of the parents of the kids who were invited kept commenting on how delicious the pizzas are now!!Also on a price point, it was super affordable! I priced out most every type of party. And we chose this because it was so much more inexpensive compared to others!!To sum it up, one of the guests who were leaving turned to their parent and said, “this was the best party ever!”

Bad things are numerous - most games are broke, no one at ANY of the doors to ensure someone doesn’t steal your child, food is -10, place definitely needs upgraded, over 50 yr old creeper guys (3) there playing the games & giving away free games to kids. Do not take your kids any kids there. The place should be shut down.