Overall not a very well run facility. The staff was generally unhelpful, unfriendly, and poorly managed. I saw several employees on their phones, while customers where waiting for service. They have two activities, the Rope Course and Rock Wall, that require an employee to operate, but only have one employee to work both. This means that if you want to climb the Rock Wall, you have to wait until all the customers have finished the Rope Course for that one employee to come over and assist you, which could be a 15 to 20 minute wait in line. Which, given that you pay for a 2 hour block of playtime, means that if you want to do these activities, you are wasting not only your time, but your money. If you try and get one if the other employees to assist you, despite several standing around talking or browsing their phones, they tell you have to wait for the one employee that is operating both attractions. I could list probably another half dozen issues I had with Urban Air, but I feel like theyve wasted enough of my time already.

Last week, Anna was very helpful with our Members 1st time Check -in and so very kind to my 2 grrrlz.This week Anna was again welcoming and caring to us- what great employee!POSITIVES : MASSAGE CHAIRS for Parents ! ! ! They offer affordable snacks/socks, clean facility + responsive management/staff.CONs:During Winter a bit cold for us parents out front...need a paper towel option in bathrooms.

We love this place! We got the membership for around $12 a month, you get a free snack and can do ALL the activities with this membership. (I made all his friends parents get one, too! Haha) It paid for itself the first month we got it-we went 6 times the first month! My son NEVER sits still so this has been a major happy place for us! The staff have been really great and the food is pretty good! My son loves the cheese sticks. Since Covid they’re doing a great job with everything going on! Going again today :-)

I love the new cleanliness and measures in place to keep my kiddos and I safe. Us and another family of 4 in the whole park. They continually wiped down and they sanitized every 20 minutes. LOVE IT!

I was here with my 19 month old son for a birthday party. The place is clean and had enough adventures to kill good 3 - 4 hours. There are a variety of trampoline and one can jump and jump and jump till you get tired. The place is very suffocating. I wish the air conditioning is better. In the room we are in we ran out of pizza and water bottles couple times and it took a while to get them. Looking forward to go back here in the future.

We enjoy urban Air there is so much to do for the kids. I think one time the kids said they were ready to go before I did. I think they opened up a little soon. We won’t be going back for awhile. My granddaughter and her friend have passes and it is worth it. All you have to do is go one time a month and it pays for it plus. If you are forking out $20 to go, you are paying to much. Get the pass it’s worth it. I think they should have waited to open so we won’t be going back for awhile.

The reservation process to sign up for a spot for members was a pain. I dont understand why members have to reserve spots but the general public doesnt. The website was not friendly at all. Also, I never saw anyone come around and wipe down or clean the tables in the waiting area. I used the restroom and noticed the sign posted on the door with times when the bathroom had been cleaned was blank. So either it had not been cleaned at all that day (this was around 3pm) or no one is filling out the sheet.Masks are required for those waiting but its not enforced. Masks are not required for children playing, which doesnt make any sense to me. They are in close contact with other kids in those areas. I had mine wear their masks anyway. The kids do love to come and play here and it is a good option for when you need an indoor play area.

Sonmuch fun for the kids and adults! I definitely got my workout in today lol

WARNING: Do NOT sign up for the membership plan. They lock you in for a year, which is fine, but they make it VERY inconvenient for you to cancel once that year is over.1. You cannot cancel your membership on the website.2. The only way you can contact them is via email on their website.3. They allow themselves 72 hours to respond.4. They respond with marketing pitches in an attempt to retain you as a member, rather than cancelling per your direct request.I have been emailing them for a full week now and they still havent cancelled my membership. If they havent worked this out by the time the next billing cycle comes, I will be disputing the charges on my credit card.UPDATE: After telling them in another email that they had 3 business days to cancel my membership or I was contacting my credit card company, my membership is finally cancelled. Never again will I sign up for a membership with these people.

We are now members and its worth the cost, especially if you plan on visiting more than twice in a month. The kiddos love it! Also if you dont mind the noise, great place to read while they play!

Amazing!!! Made great memories and had tons of fun! Workers their were really social and nice!! 10 stars if I could

Very clean, safe and fun. Employees seem to love working here. All smiles. I do recommend this place and will return. Thank you guys!!

This place is a rip off, very expensive and nor recommended for kids under. if you have little ones under 3 u can not even go in the only playground they have with them. You will have to pay around 15 dollars ( for parent ticket and socks) so u can be in the ground level with you child. We paid around 50 bucks for 2 hours in the premises for my 10 and 2 year old boy. Take your kids to the park probably the play ground is funner u can actually play with them and instead of standing around.

Taking all the right precautions to be open during COVID times. Was very pleased at how well they are trying to minimize transmission. My kids desperately needed this play day, I was nervous to be honest, but great work.

We were just passing thru town and needed to let the kids out to jump. We were SO PLEASED with Urban Air!! First they have so much more stuff to do than any other indoor trampoline park weve visited. Second, the staff were super nice about a couple things (couldnt leave the dog in the car cause it was so hot, so they allowed me to keep her on a leash in the corner. SO grateful. And they gave us a discount cause were just passing thru town). And lastly, they were so good with sanitation, and COVID careful procedures. I wish we could have them closer to where we live. They rock!!

This place is amazing! Its huge and has so many quality trampolines and activities for kids to do as well as parents. Pricing was great 8.99 for toddler and parent pass was like 5.99. Pricing for older kids was a little more but they have so much for them to do! Very much recommend!

Urban Air Omaha is amazing for all the right reasons. The entire team and its process is very organized. Tons of supervision, plenty of things to do, and the hosts and managers are amazing. Nick was our party host and he was amazing! Super attentive, very interactive with our kiddos and was available when we needed him. Our kids all have Urban Air Omaha 5 stars and so did the parents. Keep up the great work team. What you do and how you do it matters.

Fun place, but man! Recommend avoiding weekends. There for a birthday party, but it seemed like all of the kids in Millard were there. It was nice to have areas saved for littler kids, especially to escape the older ones who seemed to refused to acknowledge my two year old.

I brought 10 yr olds. They became boated before our two hrs were up. My 5 yr old was entertained the whole time. The girl serving our snacks nearly brushed her long hair in my food. She quickly put her hair up when I asked about long hair and working with food. The service was pleasantly slow. Its an ok place dont think il be coming back unless I bring a pack of 5 yr olds, and my own snacks.

We live about 40 minutes away, but were invited to a birthday party, so we attended. I am SO thankful we were! Our 6yr old had an amazing time, more than anywhere she has been for sure. Were already planning to do birthday parties here from now on. Worth the drive, worth the prices they offer!

Good experience and fun times. You can get an adult pass for $6 with a kid pass which is a great deal for adults who are giant kids like us. My only complaint is that it was very crowded and the obstacle course timers were not maintained. Overall would recommend though and would go back.

This place is amazing. Fun activities and very kid friendly. Designed well so I can keep track of the little one with relative ease. Comfortable knowing the ways in and out so the little one can’t get too far without me knowing. Great staff that is always in the look out. Great party destination as well as a good place to burn some Saturday morning energy. Highly recommend.

This place is so much fun. There are so many things to do. Of course, there are trampolines, but there is dodge ball, a rope obstacle course, a separate section for adventurous kids, and its all on two floors. The prices are reasonable and the staff is VERY friendly.

Beautiful new store, super clean with quite a variety of apparels. This place is sweet! They do have quite few high quality brand items at a very very good price!

I rather enjoyed taking my 4.5 year old here! We had the best time getting the wiggles out!!

DONT GET THE MEMBERSHIP! In the fine print you cant cancel and must pay for the full year. Then when they renew it (without asking you) good luck getting them to actually cancel it.

Kids having a blast on all the fun things to do!

Great place for the children to have a a good time

Allot of fun! Staff was great

Fun. Clean. Lots of activities. Came on a Sunday afternoon. Probably as busy as it gets, but didn’t feel too crowded. $24 for top package. $19 for mid. $13 for just the trampolines. And $2.50 for the socks.

Great place for the kids with a lot to do. Staff are very friendly. Ordered food it is not bad and the price is not to expensive.

Great host great place we live in Hamburg Iowa it was a long drive but we will be taking that drive more often as the kids had so much fun....

Fun time here for the kids birthday party. Our host was great and everyone enjoyed themselves.

The unlimited memberships are really limited to 2 hours of play a day. Its like a gym membership and you cant cancel until after a year. We have the best Activate Awesome membership.

We bought a membership because it seemed like a good deal especially for our little one that loves to run wild. Well I was right. This place is AWESOME!! The staff who helped me when I was frazzled because my little one wanted to play and I had to sign the waiver forms were so very helpful and kind. The only thing is I wished I could go to the top of the tubes with my little one but I understand why I cannot. Cant wait to go back!

So much fun for big and small kids! Really great price too

Loud, really busy. Might be better during downtime. Fun, but seemed a bit unprofessional.

If I could rate 0 stars I would. The people there kept harassing my sister. They wouldn’t let her jump with her 1 year old son. And only 1 jumper per trampoline ?! Then what’s the point of the waiver when we can’t do anything. I do not recommend coming here.

I brought a small child here to play and purchased a ticket for him and a parent. Then I was told I couldn’t accompany my child because a parent pass only allows you on the main floor of the play structure.I tried to talk to a manager and he was rude, unapologetic and wouldn’t answer any questions.I understand parents not entering the third level tubes, but the slides are not safe for young kids without direct supervision.The so called parent pass is misrepresented. Don’t take small children here unless you are comfortable with them entering a play structure unattended.I should also note, I was refused a refund even thought the parent pass doesn’t actually allow you use all the same attractions as the child.

Kids had fun. Its big and have lots of attraction.

So much fun! Kids lived that the climbing walls were rigged to basically do it by themselves. Lots of choices for a break from jumping.

I love the idea of toddler time, however it is unsafe that parents are now unable to accompany their toddler on the larger slides. I have never had this issue during other “toddler time” visits. I understand that parents cannot be in the tubes but otherwise I feel that it is a safety concern to not allow parents to be there to supervise their toddler on the large open slides. Very disappointed with this visit and how staff communicated this to me.

Its a great time. The staff is friendly. Birthday parties are super easy and fun too.

Its a fun place to go have your kids have fun and you can relax.

My grandchildren loved everything about this fun place it was my grandsons birthday..

Great place for a bday party. Or if you just want to wear your kids out.

The huge McDs style playground is extensive; the ninja course is awesome; the ropes course is no joke; and the trampoline sections are pretty big. If you dont mind payin 20$+ for a 1x. Get the subscription instead and save hundreds, although youre bound for a year so its a committment. Great present for all. The kids can go play and they have massage chairs and tables for parents. And free wifi!!

I had my sons birthday party here yesterday and things couldnt have been more perfect! Our party host, Cleo, was exceptional to say that least. She took care of everything from start to finish and did it as if it were her own! All of the parents were truly impressed with her positive attitude, attention to detail, and 5 service! Urban Air should be proud and thankful to have such a fine young woman representing their company! It is experiences like this and people like her and Hunter that will keep us coming back and spreading the good word. Hunter was a champ at checking me out at the end of the party. He truly cared about our experience and how we were treated!! You two ROCK and deserve a raise!A bonus at the very least! Thanks again for making our day AMAZING!

We love to use our kids passes to help burn energy. It very busy on Saturdays but during the week it is a much smaller crowd.

Great place to take the kiddos to burn off some energy

Great place to take kids. Prices are great as well, we will definitely be coming back more often.

Pretty good for kids. Staff wasnt the nicest.

We celebrated our daughters 7th birthday here and it was a great choice to do so. Our host Lewis was amazing and very easy to work with. He met all of our demands (light demands :-)) and he was attentive. My daughter, her friends and our guests had a wonderful time here. The price was fair for what this places offers. The pizza was delicious too! I will recommend this place for birthdays and even just a way to let your inner child lose!

I love this place, my kids love this place i just wish they had a closer location to Bellevue and wish they had more of the five and under jump sessions!

Love toddler time!! They play Disney music and my 1.5 yr old loves it! Can’t wait for toddler time to start back up now that school is back in session!

Take my son here numerous times.pretty cheap.and great exercise

All three of the times my family has been here we have had amazing experiences. The staff is always extremely enthusiastic and professional. A shout out to Connor. He was on his A-game manning 2 stations and never skipping a beat and was incredible with my kids.

Sky zone is better because of price

Great place for the kids to burn off that excess energy adults can join in with their children with an exception of the tubes playground

Busy today but my kids are having a blast!

We had a great time and the staff was friendly. Its pricey!

Love this place

Best place I really love it. I just learn how to do a black flip the 2 try and there space to learn tricks so yea hope you love this place Hope you learn to do tricks over here at urban and funny workers and nice.

Had a blast with my kiddos, workers are friendly, prices are reasonable, very busy but didnt feel crowded and the best part for me as a parent was their locker system for personal belongings, magnificent!

Kids have fun wish they would change up stuff like the lighting neon lights black lites stuff like that ...

Dodge ball is terrible the place is for ages 6 below dodgeballs are giant kids are toxic there the prices are through tiny kid play area is fun but big kids aren’t allowed don’t wear an orange shirt

Great fun for the kids, and parents. Was there for an hour and a half and left wore out

Im not sure why there is bad reviews. This place is awesome for all ages. The staff is great. My kids had so much fun and didnt want to leave. I cant wait to take them again!

My son enjoyed it

Great place for younger kids! My son is 6, on the small side, so he struggles at some kid gyms. But Urban Air has plenty for him to do. I didnt need to interact with the staff other than the kid at the front counter, and he was great, very helpful. They have a concession stand with VERY reasonable prices. Im puzzled by all the negative reviews.

Took my son and his friends for his birthday and they had a blast! Plenty to do to burn some energy.

It’s a fun place, and the kids definitely like it. But for their price point, I would expect a nicer facility. It’s very industrial looking, dimly lit, floors aren’t kept swept throughout the day and it’s very loud and echoey due to the building design. They require you buy their branded socks, vs wearing any gripped socks (intended for similar use). I find that to be a wildly catty business policy considering the entry cost. Socks are for safety, not advertising. Any safe socks intended for a bounce facility should be allowed. Also they have way too little coat and shoe storage for Nebraska winters. So then families use the few tables they do have for coat storage so there’s nowhere to sit and eat or catch your breath. Just a bit disappointing. We were thrilled to have this addition to our community and happy to support it. Just wish they would be more deliberate about the things that make it convenient for parents who bring their children there.

When signing up, they require a phone number. 4 months after going there, I get a spam phone call from Urban Air soliciting a party package. That is such an inappropriate use of my information. Otherwise, I enjoyed my time there, but I expected them to respect my privacy.

Great way to burn off youthful energies!!!

If youre a kid its great

Highly disappointed, I initially thought the $23+ entry fee would be worth it, but it wasn’t. I bought the most expensive wristband and kids without wristbands were on the “ultimate” attractions. I could have bought the cheapest wristband and still have been able to go on everything. One kid threw up in the middle of the walkway, and it was a few minutes before anyone even noticed. Empty tables were filled with trash, and food was left all over the floor for hours. If you’re above the age of five, don’t go. Absolutely not worth the price or the hassle for a mediocre jump place. I could have gotten a BETTER experience at sky zone for half the price.

Got injured, but had fun.

Great indoor facility to take kids to

Why do they open at 4??????? With kids getting out of school at 3 why do they open at 4, it’s a huge pain to have to wait an hour after school gets out till they open. Wish they would change there hours

I have 4 children left in the home. On average we spend $200-300 per child to celebrate their birthday depending on age. We value experiences over gifts and so this place for our budget. My son turned 10- and wanted to go to Urban Air. He brought 5 of his friends plus my 4,6,14 and 19 year olds. Everyone had a blast! Even the adults! Trampolines - lots of them -plus They have a ball pit - with climbing swings, ropes, hanging walls, perfect for the “Little’s”! The warrior course let the 10 year olds battle strength and agility skills and the -whatever the rope thing with the harnesses is- is crazy cool for the “Biggles”!The best part- all the areas are on 1 floor- and I could see all of the kids of all ages in the different sections fairly easily just by walking someone the center row. I didn’t have to assign a different adult for each age group to supervise.We got the Ultimate package for $280- that covered all the kids and the adults could climb or watch for free. I opted out for the upgrade “room” for $50 because who needs arm room? It’s not like we’ll be sitting much. Lol. And they have plenty of free tables.Warning though - the Ultimate package with a room comes with Pizza- the Ultimate package without the room (table) DOES NOT come with pizza-So I ended up spending $30 for the 2 yummy pizzas anyway.Very cool staff- very accommodating - and super fun for everyone!

My 4yr old loves it.

Good place to have a good time.

The crew was amazing and nice as could be i had a great experience and lots of fun I definitely recommend!!!

Fantastic place for the WHOLE family! We had age two up to adults having fun! So many activities. They had a deal when we went with free water and mini melts! Definitely a great trampoline park!

A great place to bring kids. Only gripe is that i cant go in the play place with my nephews.

A lot of fun for the kids!

The workers were very disrespectful and would not recommend going there

Fun place..itll wear you out.

Cool place but way to expensive.

Is a good place to get fun and exercise at the same time

This truly was a place. It would have been helpful to not allow saving of tables with shoes and bags (maybe free cubbies?) so that adults that were truly waiting on their children could sit down - there were no seats available. Overall, the place is well kept, equipment is good and the people who work there were great.

Ive been to a few trampoline places. This was by far the best value. The prices were not cheap but not as expensive as many of the rest. There was a lot of things to do too! Great fun!

Nice place to spend few hrs with kids.

Urban Air has quickly become the destination for family fun and birthday parties!

This place is amazing! My entire family went for 2.5 hours and had an absolute blast! Price is so good for what you get compared to what else is out there! Food was great, staff was great, really our whole experience was great! Will be there often and would recommend for all ages!

Not at all pleased with our experience. It’s MLK Day, so the staff had to know they would be very busy! The staff I encountered was very rude or just not helpful in explaining how the system works. You pay at a kiosk with no instructions or assistance, 5 and under you pay a flat fee, 6 and up you have to purchase a package. The kiosks were confusing and the staff member that “helped” me, knew less then I did.We were about the fourth family in line and it still took over 15 minutes to get checked in. I paid for an adult pass but they didn’t tell me that I would need socks, so now I have to stand in a 20 minute line to purchase them from the angry front desk attendant.You are forced to buy socks and not allowed to bring your own food.It’s very poorly lit, almost no light above the tubes structure.If we were able to purchase passes online in advance it could possibly help this chaotic unwelcome procedure. Or if the staff was knowledgeable, helpful or friendly.I was very excited that this was created by moms but it seems they have dropped the ball. As I see no real adults here.This is outrageously priced for the service you receive. I would NOT suggest or recommend this place to anyone.

Cool idea, want more dodge ball

Can adults do this also?

The place is junk. For the price they charge this should be much better place. Dimly lit, and even more dim are the employees. With the money saved hiring idiots you should be able to offer better pricing. My kids were ready to leave not long after we got there. Waste of time and money.

Before going I was reading some of the reviews. I couldnt believe how many bad ones there were. I almost decided against taking my grandkids. After arriving we were able to check in/pay rather quickly and once in I was actually pleased with the overall layout and appearance. The facilities seemed to be very clean, even the bathrooms that most places neglect. As far as price, in comparison to other like facilities you get more for your money. I looked all over while I was here to find one kid crying and trying to drag their parent out because they were not having a good time. I couldnt even find a frown on one childs face. As far as the staff goes, I didnt interact with many but the ones I did seemed pleasant. If anyone had issues with staff I would say because they expected them to babysit their kids for them. That is not what they are there for and as far as I could tell they were doing their jobs. If your looking for a place to take your kids to burn some energy and enjoy themselves this would be a good pick.