Before my current experience, I would have given 5 stars. Best of Hawaii has a full refund policy. Because of coronavirus travel restrictions, my groups vacation has been canceled. I have literally called Best of Hawaii over 100 times, left voice messages and sent emails to cancel my reservations of nearly $5000. They have not replied to my emails or returned my calls.

It sounds like we all are getting the run. After a month of no response I called my credit card company and told them that Best of Hawaii is bankrupt. Interesting that only a couple hours later I received a call from B of H saying that I will receive my refund within 25 business days. It is now 3 months later and nothing. I’m going to call the credit card company again.

I have been calling for months and have been sending multiple emails about my refund. They said i would receive it in a few days then weeks passed and they said 25 more days. Now they dont answer my calls or emails or voicemails and its been over 7 months and i still don tget my refund in which i paid aloooooooot of money on.THE WORDT!!!!! DONT RECCOMEND . THEY JUST STEAL YOUR MONEY!!!

I only have 2 more days here and needed something awesome to do! Abraham helped me fill my time with some amazing adventures! He went above and beyond to help my time left in this paradise fabulous! Great prices and even greater customer service. Thank you SO much!

Like many reviews have already said my excursion was canceled due to covid and I still haven’t received my refund 5 months later... extremely disappointed in their customer service. DO NOT RECOMMEND

Abraham was amazing - he went above and beyond in helping me book my activity. Initially, he had contacted me when there were no availabilities for a package ATV and zip line. We booked the zip line and to my surprise he contacted me a couple of weeks later to try to coordinate the package! I was super excited and appreciated Abraham’s tenacity and desire to ensure that I had the best time on the island.I will update this review once I do the zip line/ATV tomorrow

Definitely will be using Best Of Hawaii again. Abraham was my go to guy throughout my entire trip in Hawaii. He would go out of his way to make sure all my needs were met. I had two of my buddies that decided to show up last minute and he was able to add them into my activities without a problem and with a positive attitude, which made my entire experience much smoother and enjoyable.

Booking for our upcoming honeymoon, we were in great hands with Carlos.He was absolutely sensational.Beyond helpful. Very friendly. Very knowledgeable.Stress free. Good pricing.Had our best interests in mind.Cannot fault him or his high level of customer service.Were looking forward to it :)

Be careful with this company, Cancelled our tour due to their lack of organisation and it is been 3 months No REFUND. We were told refund can take up to 25 business days when it was their own fault! costed us our precious day and money for nothing. How can you take 3 months to refund our own money? Called hundred times and emailed, no response at all. Such a rip off company, No values at at all.

Carlos was awesome! We were booking activities on our own and, evidently booked an ATV adventure on another island! Carlos called to verify that this is what we wanted (we did not!) and he cancelled that booking for us and helped us book one on our island! He was also very personable! Thanks, Carlos!

As others have stated in recent reviews if I could give this company a ZERO I would! I have experienced exactly the same as others here. My tour was cancelled in the appropriate time-frame due to COVID-19. Initially the indicated the refund would take about 10 days and then it went to 15 days and then.... never to be heard from again. Phone call upon endless phone call going to their recorded options only to be told that all operators are busy with other customers and to leave a message and your voucher details and theyll get back to you.... They dont.Emails either bounce back or go unanswered. Several of them on their website have been disabled or dont work. Their contact us form on their website is a joke as they ignore that too. 10 weeks later - still no refund and no communications. They get a MINUS 100 for their communications and business ethics from me.asshats.

We originally decided to go with a company (Best of Hawaii-BOW) to lessen the stress and have expert local advice. I was really impressed with the initial suggestions and how I presumed the agent was on top of making any necessary preparations. However, I was really concerned with both initial tours that we selected were cancelled and we were then forced to choose whatever available as we neared our departure date (still paid for the original more expensive tours without any discount or refund). That said, what we ended up doing was really fun and the first day was planned out beautifully. Sadly our second excursion was not even booked by BOW leaving me to scramble and pay for the tour again. BTW-Roberts Hawai’i telephone agents were extremely rude and not familiarized with pick up locations of their own tours. The tour guide David was spectacular from Kona, I would solely recommend them only for David. I did call BOW but couldn’t reach them at the time until after having to sort it out myself with Roberts Hawaii...BOW also booked the flights back to Oahu too early resulting in another $100 flight changeAll in all I found the agent in particular from BOW pleasant to deal with although I am left feeling completely taken advantage of. Having asked several times for a clear statement of charges (still not received) and also left with 4 flight change charges and a tearful morning of stress that all could have been avoided should BOW have been more thorough with the necessary preparations. It was also misleading having directly asked how BOW they make revenue - It was clearly stated on the phone that “they only make money through their preferred vendors (not patrons)”; having to have to pay for a tour last minute myself I noticed everything is substantially marked up through them.Anyone travelling to Hawaii for the first time I would recommend:1. Limiting your time in Waikiki for a more authentic experience.2. Book your tours yourself - it’s an amazing place, rent a car and have data on your phone...that’s all you need. Doing so, you’ll have a blast and rest assured everything will be taken care of and you’ll be paying a reasonable amount for the right tour.

As many have posted, this company is a scam. I requested a refund on March 20th after my activity was cancelled due to weather and we chose not to reschedule given that we were leaving.On March 27th, I received an email saying due to COVID, refunds would take longer to process, and could take up to 25 days. Understandable, I guess, even though we had requested a refund the week prior.It is now May 1st and the company refuses to respond to my requests for a refund. It has been 2 weeks since I filed a dispute with my bank and they have not responded to that either.This company may be good if everything goes exactly to plan, but their processes and their mismanagement of money is alarming. Total scam.

We had originally scheduled the Kipu ranch ATV tour for March 18th 2020. The tour was cancelled last minute due to COVID-19 social distancing practices which was okay. I called them later to ask for a refund and they said that it would require the maximum 15 business days listed in the contract. Called back after that and they requested that it get extended to 30 business days due to the volume of cancellations. Now that time period over too and I can no longer contact them.

Wont refund your money when within the cancellation policy

Don’t book anything from this site we had booked two excursions through them in feb 29th for our vacation in Hawaii on March 17 we were notified that they were canceled one to the Polynesian cultural center and Kauai Kipu ranch we called them repeatedly and they keep saying the other people haven’t paid them I called the tours and they stated that they have released all money owed I contacted the BBB and they rate them a D+ that’s it everyone should read their reviews not good at all

We had a great experience with Best of Hawaii Tours. Booking was quick and easy. Carlos helped 2 indecisive girls find other tours and activities that were in our price range. We will definately book another tour with them in the future. The best experience we had was the North Shore shark cage diving, our driver Gabriel was super cool and explained everything to us before we got to our destination! Thanks for great service!

We booked the Paradise Cove Luau and had a blast! So much fun and so much food! Everyone was kind and took great care of us. We bowled, threw spears and even got a couple of tattoos. The show was fun and engaging and the venue was beautiful. Five stars for sure!

I received a call from Rob, letting me know the Hidden Craters tour was no longer offered on the day we registered for, and he was very helpful and patient in helping me decide on alternate scheduling options.

Apparently ANYTHING you want to do is booked. Book BEFORE you leave home. I was on phone ALL MORNING trying to book something. When I tried to book horse back riding was told I weigh too much. APPARENTLY they have fragile horses cause I c as n ride in the midwest without problems! VERY DISAPPOINTED!

The name of this company is just the reflect of what they are.. THE BEST.They were able to find me hotel, flight and all my activities working with my budget.My wife and I were celebrating 30 years of marriage, she was so happy with our amazing vacations!Thank you very much.Adrian.

If I could give a zero I would I am absolutely furious I have been calling this buisness for the last 2 weeks everyday left message and I emailed the contact on the website and it says it not a valid email I did a refund two and a half months ago and still haven’t heard anything back I have know idea how to reach this business and absolutely furious with the customer service at this business and just looking for an update on the refund I was promised but can’t even reach one person

Definitely recommended!!!We used there free vacation planning service the representative helped us planning our complete vacation activities and also saved us some money on our hotel.I will definitely use them next time we will have a vacation in Hawaii

Eddy, our travel specialist was fantastic. He was helping us since day one. I know we will book again next time through him. Im very confident that others with the Best Of Hawaii specialists will do the same for your needs and wishes. Aloha, Mahalo and Good Luck.

Just booked an Hawaiian vacation for a big birthday. JC and his team are phenomenal. They were fun to work with. Gave them what we wanted and they put together a trip of a life time. I had many questions and they answered each one in a timely manner. They made sure all our requests were planned. Cant wait to plan another trip with JC and his team.

I have been to Hawaii many times and few companies showed as much care about my experience on the islands as Best of Hawaii. They helped me plan my activities that fit my diverse family and were very helpful when we had to reschedule our booking. I would recommend them to anyone going to Hawaii!

These guys are awesome. We thought we were going to be lost when we got to Hawaii. They made sure to take care of us from the moment we got off the plane to the moment we got back on the plane. Not to mention how easy it was to book all of our activities. Whenever we had questions I called the same number and was helped right away. Definitely using Best of Hawaii when we come back!

Best of Hawaii made my familys first vacation to Hawaii a breeze to plan! They helped me pick all the activities we wanted and the best times to schedule them, and even checked on us when we arrived to make sure everything was ok! Im definitely recommending everyone to book with these guys, they get an A+

Be very careful when booking with this company. While the website may indicate availability when you book, there may be no availability.This company will then try to keep the money you already authorized for the trip you thought was available and talk you into another activity.Classic bait and switch.Then, if you ask for a refund you are told that it will be done in 10-15 days.

Best service & experience. We called the vacation planning service and they helped us with booking our hotel and also plan all the activities we wanted to do.Definitely will use the service again when coming to Hawaii again

Eddy helped me tremendously. I didnt know how to book my flight, or anything else and me made sure I knew exactly where I was going and that I didnt get lost or anything. He was over the top helpful. Youll regret not using this service to book your vacation.

Awesome! If you call ask for no-one but #Eddy A Great guy in a Great Company. Congratulations! Youre amazing. And what you offer is wonderful! Many variety of activities! ! Scuba diving = Super Cool! Keep it up. Highly recommended!

My husband has been trying to get his refund for over 3 Months. Im new to the island and will not be referring this place.The Best of Hawaii has been giving him the right around since October.I need to hear from someone before I take control and contact my Lawyer!!

I never thought that my marriage proposal was going to be this special and with a price I felt comfortable with, not only did they tailer fit everything but went out of their way and beyond to get exactly what and when I wanted it. She said Yes, Ricardo! Thanks for everything!

Our tour guide John Jr was very informative, knowledgeable and a fun tour guide that definitely made our experience one to remember. I would recommend this tour to anyone who wants a better understanding of the Hawaiian culture and yes ask for John Jr. To be your tour guide. Aloha

If I could give less than one star I would . I booked an event with them that was showing availability on April 22nd, 2019 . Today is May 30th and I just now received my refund, FROM A PAYPAL FORCED WITHDRAW. they blew me off, I called over and over . 10-15 business days turned into far more for a refund on an event that had no availability and was false advertised. Thank god for PayPal being able to intervene. This company clearly preys on tourist forgetting about their booking being canceled and the money being gone out of their accounts. I have news for you we live here ! We won’t be preyed on by people like you . I will review on every site I can to prevent these poor people from using your crook of a business . This isn’t the Aloha Spirit!

We booked a tour of the big island with Blue Hawaiian Helicopter tours online and they charged us for it. They called back and said they would work to make that fit in. Next day. still working on it. Next day, still working on it. The day before we were supposed to go, we got no call. I called and they told us at that point they couldnt do it. I told them they needed to credit my card and was told they would. 2 weeks later, still no refund. Had to file a dispute with my CC company to get my money back.

I want to share my experience for my first time in Hawaii which my most fear was not accomplish my vacation dream but i want to say that you guys made it possible take care of all my needs with lots of professionalism and work ethic thanks guys,me and my family enjoy every single minute on Hawaii thanks to your effort will definitely recommend your bussiness to all my family and friends.

Absolutely loved my trip and all the activities Best of Hawaii helped me with everything they are amazing!!!

Worst customer service I have ever received. SO beyond rude, unprofessional and the list goes on. My family comes to Hawaii all the time and never have we had an experience like this.I made the booking online, and immediately received a confirmation email letting me know to arrive 20 min prior to the scheduled time and I was good to go. About 5 min later, I received a call from Abraham letting me know this booking is NOT confirmed, after they charged my credit card for $145 AND sent me a confirmation email. Contradicting.. right?!?I then received this email from Kamardo letting me know I needed to call. Once I called, I was informed the tour is NOT available. I immediately requested a refund and was basically hung up on. Whether is dispute the charge or they refund it, such a waste of my time and $145.STAY AWAY AT ALL COSTS. This company is nothing but a scam. Kamardo is actually a funny guy but this company is disgusting. Read through the reviews on google, most are probably fake and everyone is writing about not getting their money back. They lack professionalism, customer service experience, etc. Check yelp for screenshots!

Terrible service. Terrible experience. Firstly they took our money straight away before even confirming whether or not the tour was available. Told us the morning of that they did not have a spot for my partner and I. After countless times of trying to find us a tour, we requested a refund. Until then they were very responsive. It will almost be a month and we are yet to receive our money back and have sent countless emails and no one has bothered to reply to us. Worst experience ever. Don’t trust them.

It was our first time in hawaii for my family and i and with Best of Hawaii our experience was more than excellent, they help us making our reservation process very smooth and in contrast with other companies we deal before they were beyond our expectation by maintaining communication with us to see if everything had goon well on our different activities and their staff was super nice and cordial. i will be making our next year vacation with them.

These guys know what theyre doing! Saved tons of time by booking all the activities through them.I had lots of questions and special requirements, but they managed everything so well! Totally recommended!

Best service ever. they helped me plan my vacation and arranged everything so we will be able do all the activities we wanted. I definitely recommend their service

Had a great experience they were very professional and responsible the activity was wonderful all the way

Great customer service!!!!! Lara was awesome, she helped me find everything I was looking for and went above and beyond helping me find a car rental when it was too late to get transportation with the activity. You rock!! Will recommend you to all my friends.

Two years ago on my first trip to oahu, it took me 3 months to research prices and differents things to do, this year i made my first booking with BEST! of hawaii to visit kauai, little did i know this guys were able to help me take care of everything! they did the work for me, the attention they give you is impressive, they work for you, i dont know when my next trip will be but i know who im going to call!

Best Vacation ever. The girls and guys at Best Of Hawaii are the BEST EVER!!! We travel allthe time and have been to the Islands a couple time already but this time we dicided to just wing it. These guys are great. They literally found us everything we wanted to do for the whole 12days we were out there. I recomend booking ahead of time but they are great at finding solutions and the best part was they try to helpout with pricing when possible. Every dollar saved went towrds other activities. Thanks BEST OF HAWAII!!! The Name says it All!!!

Yesterday, I booked Two-Hours ATV for March 5th, for my family (we are 4!!) because it is my sons 21st bday!I was so excited because it was a surprise for him, however I got a call from one of the booking management department, this girl called me as soon as I submitted my reservation!She explained to me how availability works on their website, I was kind of frustrated, I mean, I am planning my sons bday and they are telling me the acivity I booked was not available! So I requested a cancellation, but this lady made everything to get me another activity that my son and the rest of my family can enjoy!She got us 2 Two-Hour UTV, so we can use it 2 drivers and 2 passenger! I was scared of this since it was new for me, but she took the time for me to get all the details I needed. I took her offer and after that, I got an email with different other options to save MY TIME finding other activities on the island!Well, simple words: SHE MADE IT SO EASY FOR ME AND MY FAMILY!We ended up booking for skydive and Sea life park with her!(ps. She gave us awesome discounts!!)Thanks!-Marcelo V.

Thanks for letting me know of the best activities to do during my vacation there in Waikiki! Looking forward to my next Hawaiian experience with you! God Bless You!

This guys are awesome! They helped me with my vacations. I had a bad expirienced doing a reservation with a travel agency. But i found them, i call them and they had availability for the activity this is a good website really for me is very great for you attention for part all guys...

You Guys Rock! 120 % Recommended website! easy to use and in top of that i was talking to a local guy! this guy was like a guru of the island, every detail he mention was true! Thanks Klaus! Thanks Best of Hawaii!

When everyone was saying No, they said Yes and made it happened. The best part was telling my family that the activities were on. I had made the mistake of not scheduling ahead. Well, the guys working at Best Of Hawaii made our dream vaction come true. I will recommend you to all of my friends and family.

Im glad that i spoke with this guys! Awesome customer service, i talked to real agents that help me to make my dream vacations comes true! they have a lot of funny activities that i enjoy with my family THANKS BEST OF HAWAII!

AWFUL customer service!! If you value your money, please DO NOT book anything with this company. I booked an ATV Tour for my fiancé and I on August 7 for August 19. I found out my fiancé had work the 19th and couldn’t make it so I cancelled the tour on August 12. They were understanding and said I should see my payment posted back to my card in 10-14 business days. That was AUGUST 12. It is now September 19 and still no payment from them. During the month and a half of waiting for the payment, I’ve contacted Best of Hawaii SEVERAL times to only get excuses of how the financial department is booked up, I’ll get my payment in 5 more days, 3 more days. One person even told me they just don’t know why I haven’t gotten the payment. I’ve been promised that the financial office will call me back, and of course no call. I had to take it into my own hands and make a claim through my bank and through the Better Business Bureau. Best of Hawaii had the nerve to tell the BBB that my request was processed days after I cancelled but it was delayed due to Hurricane Lane. (Which is just another excuse because Hurricane Lane was over a week after I cancelled). They then told the BBB I would have my money back in my account after 72 hours. It’s over 72 hours. Do you think the money is back on my account? Of course not!! Luckily I have a great bank that is handling this.I am truly astonished by this business. I paid over $300 for a tour and then was never reimbursed. Did “Best” of Hawaii think I was just going to forget about it and drop it?! Please be aware of this company. I don’t know how the actual tour experience is since we cancelled but I will never know since I will NEVER book anything with this unprofessional company ever again....

Mor is the man! He was able to come through with and ATV tour for 24 of us with only a few days notice. He worked super hard to make it happen and we are so appreciative. Need the impossible done? Call Mor at Best of Hawaii Tours!

Hi Owner,My voucher No is RFBG7T4 on Sep 11thKa moana luau splash for 2 adult and 1 child.You charged my credit card $414.69.I mailed several time to cansel my resertation because our flight has canseled for hurricane.It was made 5th and 6th September on Japanese time.It does mean 5days earlier than the 11th.Terrible company. I canceled my luau tour 2 month ago but they still didn’t refand to my cc yet. I called and mailed and chatting with them but nobody answer me.Miki HendrixMy voucher No is RFBG7T4 on Sep 11thKa moana luau splash $414.69Miki Nishihata or Miki Hendrix

Im one of those last minute planners and it didnt work in my favor when I arrived to Hawaii and began looking for things to do. I didnt expect Hawaii to be sooooo busy. Most of what I wanted to do was booked. I reached out to best of Hawaii looking for things to do and wow, they found me something to do just about everyday I was there. Thanks guys. Had a blast.

I went to oahu for a couple of days and I didnt know what to do. I found this page, and this guys are awesome. Local people helping people like me. Klaus was really polite and helped me with everything!

Hands down best Service ever! if its your first time in Hawaii call this guys, they took care of my vacation, i didnt have to call all different people for my different activities, one call they took care of it, i had an amazing time.

Best choice ever..!! Many options for excellent activities.. affordable, swimming with sharks amazing adventure to enjoy with friends and family..!

Fantastic customer service! Julia is very helpful! Will book through Best of Hawaii again next summer!

I was completely impressed with the service provided by one of your workers there. He was very polite and professional, very knowledgeable and offered me options that would meet my needs. I barely remember his name, I think was claus. Thank you for have people like him working for your company.

I had the best time touring around Hawaii with these guys. I had way more fun than I expected and got to see everything I wanted with the best prices and the greatest hosts!

Best service ever. They saved me tons of money on the activities we did on our vacation and helped us plan our trip.

Great experience. They know what they are doing. Happy for the information and guide.

I got assistance from julia she is very accommodating and helpful. i had a wonderful time with all the tours i got!

Great Customer service, I talked to a local guy and they gave me right information and also they set up the right expectation about the activity that I did, I went with my friend to a beautiful Iuau that one of the agents recommend me. awesome job!

First time in hawaii! And this guys make my life easier. Website really easy to use and customer service agent was a local guy that helped me with faqs that I have. Thanks Klaus. And thanks best of hawaii!

Planning my vacations was never this easy, Laura helped me find the best activities to do in Oahu. I obsoletely enjoyed it and I cant wait to have my next vacations

Awesome spot. Very professional with there service. Its a place to go definately

Got my best vacation ever! Very awesome customer service!

Best of hawaii help me with my vacation planning, i save a lot of money and in top of that the 6 days that i spend in oahu were fair enough with what i pay, they took me to kualoa ranch, paradise cove, surf in north shore, swim with sharks, anyways 5 star for you guys.

Quick answer in the customer service end, Klaus Found a quick solution to my issue, this guys are amazing! they have a bunch of options if you dont know what to do in oahu, they will tell you! i love best of hawaii!

Great service, fun adventures

Best of Hawaii it is!..Enjoyed the tours especially the zipline and ATV! Also had fun Parasailing and Skydiving!

I love you guys!! You really do show us the best of Hawaii!!!

Got to experience the best activities in Waikiki! Thanks to Best of Hawaii for making it possible!

I had a great time during the call, the guy i spoke to had a great feeling and was very polite, excelent work!

Had lots of fun with the tours i had with Best of Hawaii! Thank you guys!

Best customer service, I recently had the chance to use their services and whenever a misunderstanding came up! A manager himself showed and addressed himself ! Many diferente options and variety of prices for all type of people and ages

Sid youre the man! Thanks for your help buddy, you rock! The Luau was awesome, youre right, the Mai Tais were great!!!!!!!!

I was told I was gonna receive a refund for an activity they could not accommodate me due to it being booked. I was told it was going to take 15 days. It has been over 15 days and no form of communication was made to me regarding this after multiple emails.

Thank you guys!!!!! You really helped me find some great activities.

A one stop shop for all activities in Waikiki! Thank you for planning my vacation ! Till next time!

Ill definitely be coming back next year!!!

The best customer service!

Awesome customer service!

Best tour agency on the island!

I had fun in Hawaii with Best of Hawaii!

Truely the Best in Hawaii with their tours and services!