Great place for some family fun. Prices are really affordable. The kids were super excited to come to this location. They prefer Altitude to the competitors. The staff at the counter was really friendly and helpful. You must sign a waiver to jump. Adults welcomed to jump and participate so it’s a great place to interact with your kids. It’s as good as possible for Covid precautions considering the environment. I recommend.

I loved it. Had so much fun with my friend and her kids. Adults can jump too. It felt like being a kid again. Downside is I think the $12 should include the socks, makes no sense to pay $12 per person and additional $2 for socks, and even water is not free. Also, doesnt help to announce the time every 5 minutes. Allow people to enjoy their money, without feeling pushed away.

Like most things that used to be great, this place has fallen. Customer service has really dropped where the basics of taking care of customers is just not a focus. I really hope they provide support with their team members so they can survive this challenging business environment.

This place is superb. My kids love it. Parents get to jump with kids which is a bonus for us! Its a decent size so if you want to sit it out you can see your kids wherever they are playing and be assured they are safe.

Pretty easy to maintain social distance here on a weeknight. Theres were less than twenty people on trampolines from 5:00-7:00pm.

I’ve gone to this place on Campbell many times and it’s very friendly and fun.

Have you ever heard of a kid’s trampoline park charging for water? Because this place does. $1.50 a bottle, water fountains aren’t working.

In general, I really dislike these places, but this place is the best of the bad, I guess. It’s not as loud as the others, not as stinky and hot as the others, and not as crowded as the others, so I guess that’s a positive review? Hahaha I will say that the staff is all teenagers so customer service and assistance isn’t a real priority. I wish they had a little healthier choices in food. But, my kids love every minute they are there, and THEY are the real customers, right? They would give them 5 stars.

Great venue for a birthday party. Great service for setting up and supporting the party. There is a lot of jumping space.

Wonderful staff!! Very clean!! Will be going back!

Had a great time. Plenty of space for all to enjoy. My 2 year old loved it.

Jumping lots of jumping

My son absolutely loves this place :) The staff is attentive and the facility is clean. TIP: Go on a Friday evening for Friday Night Friendzy!! Live DJ plays music and there are LED lights that change as you jump on the trampolines. COOL!!

It wus the best time of my live

Owner harassed my wife for trying to watch our son from the sides. Said that she needed grip socks and a wrist band when there were plenty of other folks watching their kids in the same area. Feel free to come here if you want to experience discrimination and harassment first hand. You might get lucky if the owner is there.

Took my two year old during toddler time and she had a blast! The only downfall is you cannot bring your own food or drink in. I mean at least being able to bring your own water bottle would be nice. But we will definitely be back soon

Great place. Very clean. Gets busy. Highly recommend this place. I left my sons backpack there and didnt know it. They researched just by his first name (very common first name). And called me to let me know I left it. Great staff!

Went here for a bday party with our kids and they loved it. When it’s crowded it can get a little crazy with all the little ones running around, so I’d say during the week is probably better (we went on a Saturday). The staff was really nice, it’s probably as “safe” as one of these parks get, and pricing wasn’t crazy. We’ll be back.

Fun place. However, the price they charged me was MORE than the price shown both on the internet and on the electronic price board at the park. When I said something about that, they said they are working on getting them updated (and charged me the higher price). NOT a way to run a business!

The crew is rude.. My boyfriend was sitting in a massage chair and it had finished before he could put more money in it the guy told him that he couldnt sit there if he wasnt paying. He is a 15 year veteran. We will not go back...

No one was wearing mask.

VERY NICE AND CLEAN ENVIRONMENT! THE KIDS HAD A GREAT TIME! GREAT IDEA FOR FAMILY FUN! PLAYED GOOD MUSIC! WE WILL BE BACK AGAIN!

They are closed even though recording says open

My girls and I went here for an hour for a little under $50 with the purchase of socks. They had a lot of fun and would like to go again. The staff friendly for the most part but some customers children pushed my younger daughter causing her to get a little beat up. Not the staffs fault but it made the experience a little less enjoyable.

Perhaps not as flashy looking as some others but lots of trampolines and nothing was zoned off for premium customers (a concept little kids dont understand well, I find). Kids had lots of fun and really tired themselves out, never bored.

This place is a lawsuit waiting to happen, utter chaos and no staff involvement. You have little kids at the foam pit jumping in front of older kids. You have toddlers aimlessly wandering around with no guidance. You have teen staff huddled in a corner chatting the whole time and not at all watching for safety issues. It didnt used to be like this, but when you hire teens that obviously dont care alongside parents that cant look up from their phones. We wont be back. There is no one enforcing safety at all. Im surprised no one has left with a serious injury. There needs to be an area for little ones, an area for older kids and staff to reenforce safety at all aspects of the location.

We love this place so much. We always have the best time. So much exercise for adults and wears out the kids!!!! We loved it so much we had our sons birthday here today. IT WAS AMAZING! Lucy was our host and shes awesome! Great customer service, friendly faces, everybody is so helpful, and the party went so smoothly. Everyone that attended loved the park, they said they would definitely return. I have to admit it was a little out of my price range, but it was well worth it! Thank you for such a great birthday party!

Took my 2 and 5 year old children there today and they had the best time ever. It’s extremely well maintained and clean and the staff was very friendly and helpful. Worth every dime. We will definitely be back very soon.

The place could use better organization.First, there is only a small sign that directs you to filling out the waiver before you can purchase.Second, the staff asks if you need socks at the time of purchase. Well if you have your own socks, it wouldnt be obvious that your socks are not good enough. They require you to have your kids wear their special socks which is fine, because they have loaners, but I didnt appreciate waiting in line twice and my kids getting kicked off the equipment because nobody said we needed their socks in particular. I already paid $40 for 3 kids for only 1 hour and then I had to pay an extra $6 for special socks. Its fine because we will be back, but as a customer I dont like wasting time on a disorganized process.The facility is nice enough. Kind of smelly but its the same as all gymnasiums. My only real complaint is that they should tell you upfront that their socks are required to play and do more to direct new customers.I would give a higher rating if not for the initial process of purchasing play time. Customers need to know upfront what is expected, especially since the facility is extremely noisy and its hard to hear the representatives.

Great place to get kids energy out. Gets very busy so plan ahead.

Responsible staff and clean facility. They dont have a bunch of attractions inside it, and thats a good thing. They host birthday parties and large groups well. This is an acceptable and well run establishment.

Nice to get out!

This place is a blast, if you like to bounce around on trampolines. People are very friendly who work there, too. Gets a little crazy when it’s busy, though.

This is a wonderful establishment and also a great place to be employed. The atmosphere is so positive and it is pretty challenging to not have a good time at a trampoline park! I would definitely recommend coming here and taking your kids!

My son had a good time

GREAT PLACE NICE AND CLEAN. VERY ORGANIZED AND KID FRIENDLY. BEST TRAMPOLINE PARK HANDS DOWN. WILL BE COMING BACK AGAIN.

Very nice place for the kids. Clean and organized. We like it.

If you want to make money out of kids, then serve better!! If I can give no star to you here, I will!!!

Had my daughters birthday party here and she had a blast, the staff was very nice and attentive. Would definitely recommend this place for a childs party, my daughter is 6.

My kids and I were in town for the weekend and Begged to come to this Jump park because they saw it right outside of the Doubletree Hotel room window. We came over at about 2:45 in the afternoon and paid 32.00 for my my 2 kids to jump for an hour. The adults sat down at a table to wait for the boys to finished. About 5 minutes into the 1 hour we were approached by a teen who told us we “Had to move, not asked”, because the space is reserved for a party. When we sat down there was not a reserved sign on the table. We told them that we had no intention of moving, as the table was not reserved. A second old lady approached us and again told us we needs to move for a party, again, I told them that the table was not reserved and there was nowhere else to sit. She proceeded to tell me that because I would not move, that we are not nice people. We asked for the manager to come over, boy was that an upgrade time the previous person! She and I exchanged words and as we were talking one of her staff “the owner was the manager”, shoved our table down with myself and my mom sitting there. At that point I had enough, i because extremely vocal and loud at the disrespectful nature of all of the staff in the park. She, the manger, first threatened to call the cops because I didn’t bow down and do as told. I said, don’t threaten if you are calling them, do it! She did and I was forced to make a choice, accept the HORRIBLE customer service or leave. Cops had no desire to listen to the customer who at this point was irate? So I had to leave the rest of my family inside and go outside for the remainder of the time my boys were jumping! #HORRIBLECUSTOMERSERVICE #altituderichardson #disorganized #disrespectful #enteratyourownrisk

My kids love this place, very spacious cool games and affordable price.

Its great fun & exercise for kids and adults - its a good place to celebrate your kids birthday party - Me and my kids spent a very good time at trampoline park

Love it! I take my nephew here all the time!

Pretty disappointed with our experience here. We are local in Richardson and like to support Richardson business, but we will not be back to this one. We will stick to Urban air. My son and I were the only ones in the facility and he wanted me to play with him. They asked me to pay 12.95 plus buy their brand of socks to do so (i already had grippy socks on). I was asked to leave the Dodge ball pit. We were the only ones there!!!! Lousy customer service, did not even get a thank you when we were leaving. Go to Urban air, its a bigger, better facility and only costs 4 dollars for a parent jump wristband. Plus they have amazing customer service! ! Its a shame too about altitude, its a nice facility.

This is a wonderful place and lots of fun for me, my mother, and my two small daughters (3 and 2). I only have two complaints: 1) Their food policy. They say no outside food and drinks, but all they sell is junk food. What if Id rather not feed my kids junk food? My other complaint (and this is minimal) is that the rules are not always enforced. My two little ones were knocked over by rambunctious older kids a couple of times. Other than that, this is a great place! It is clean, friendly, and tons of fun!

Great place to take my grandchildren, but sometimes it gets a little bit crowded and kids are running everywhere, which can be a little scary for the small babies.

Kids have fun but its terrible for adults. Told my pregnant wife she couldnt bring in outside food to the rows of picnic tables. This was on a quiet Thursday night with no crowds. They dont even sell food, just drinks.

Today was our first day. I always want to patronize Richardson business, but I wont go back to this one. I didnt like that the release required my name, drivers license number, and my birth date. I wasnt even jumping. Another mother suggested putting in any numbers. It didnt work for me. I also didnt like being required to give my grand childrens name and birth date. We are all too compromising with our personal data. There was no help offered by the staff.

The place is a good size and has a lot activities like a basketball hoop, dodge ball, jousting and other stuff. On saturdays they have teen night or something so like its $17 and you get 3 hours and at 9:00 theyll call your wristband color and you can get pizza.

Best place ever! I bring my kids here all the time. We all love it! 2 Thumbs up

We had a great time with our grandchildren here & it was reasonably priced with additional discounts on line.

My son loves it. More kids to play together then any other similar place

Best trampoline park around!!!

Cleaner than Urban Air and way more than Jumpsreet. You have to pay for the special jump socks but once you see the cleanliness, and realize that they can help your kids stay upright, you wont mind. Worth the $2.Layout is far better...you can really see all your kids fairly easily. Its big but not insanely so, like Urban Air. At UA its super easy to lose a kid. Makes me nervous. Here, my seven and two year old can jump together and employees are really watching the kids, so not worried about my two year old getting mowed down. We went on a Sat at 3 pm and it really wasnt bad at all. Lots of kids, but thats part of the fun for them. Will go back, and this is now our go-to jump place!

Nice trampoline park but way over priced! They make you buy slip proof socks! Probably will stick with Urban Air for future playtime and parties. Oh and they need to add seating for adults by the trampolines.

Really cool place, the price with socks for my son and I was 27.00 dollars.

Well managed. Kids always have a blast. The staff is awesome!

Super clean and nice. I like this trampoline park over others because they allow kids of all ages on all trampolines.Fun for adults too :)

My son loves it and its good exercise

You need to to watch all the deals that they have because they offer you deals that arefor three hours supposed to be $17 for each kid however when you offer this deal at 6 oclock and theyre about to close at eight they still owe you want an hour which that Ill refund you the money

Boys love going there. Prices are cheaper than other places.

The people are so nice my child loves it. It is good for birthday parties I love trampoline park ️️

Amazing place! The lady in the front was very helpful in explaining the prices and packages. Ya can find me here often!

This place is now my 5 yr old daughters favorite place to run and hop around.. its a struggle to get her out of the place once they blow the whistle

Always here. Would love it bettee if food was served as well for convenience purposes

Spring pad area, bouce walls, basketball hoops. 3 foam pits (1 with gladiator style balance beam), 2 dodgeball areas. Plenty of tables for party/eating. Playtime goes by 30min increments. (So if you want a hour, dont be there at 2:45, be there at 2:30) Sessions end according to your childs wristband color. I had a good experience and will be returning soon.

Horrible managers (some). Dont work there! No training and very rude. I got cussed out. Nice trampolines though.

The place was terribleThey had amazing trampolines but bad people working there the manger was extremely nice but her employees were awful one had a lot of sass and said that run and we were skipping and she said that we Warner aloud to. And we Warent aloud to play tag while skipping

Great staff and its a great place for the kids they love it!! Love how clean and new it is

Friendly helpful staff. Fun place for kids

Great staff, clean facility. Its a good place for playdate.

Good place for kids to run around. Thought it was pricey, $13 for 1 hr.

Went here on 5/29...After looking at several places with bad reviews I found this place, kids and myself had a good time, AC temp good, nice staff, A bit of confusion on payment on both me and the cashier girl...no biggy though will be coming back ...those other places fail to realize that bad reviews will cost them.

We had a frustrating visit when they first opened, but no issues since. The equipment is in good shape and the kids love it.

The park is decent, but there could be more to it.

Lit savage dank famNice

Good place for kids and teens to have fun

AwsAwes

Coolest trampoline park

Took my grandkids, it was great!

SO FUNNN

Its awesome

Good place for kidsBAD MANAGEMENT

The workers are too uptight, they need to let the kids have fun and not get butt hurt if some kid barely hangs on the rim.

What you see is what you get, it was fun and cheap

A lit place

My grandkids love it!!!

My son cant get enough of this place.

Awesome

It was so much fun!!!! Deffinetly go there!!!!