How do you expect to secure business when the cell phone number goes to voicemail, calls go un answered and you advertise third party food delivery BUT can’t find you on either one??? Do better! Love the food but your customer service sucks!

I was super excited when I saw this puertorican restaurant on my way out of the woodlands. I have pros and cons. LolInside- it’s actually a huge spot that can accommodate a lot of people. So I know this place can be live.Drinks- we got the white gummy bear shots for $9 all the shots were $9. We had a Long Island. Pretty strong.Food- we got the pernil tacos (pork) and chicken tacos. Both were good after I poured that green salsa they provided along with some lime drizzle. It was a nice taste don’t get me wrong but if it wasn’t for the sauce it might have been dry and not all that. But I do say I am very happy to see my culture around HoustonOne more thing!!!! THEY ADD GRATUITY!!!!!!! Usually an establishment will add gratuity if it’s a party of a certain amount of people but it was just two of us and the bill was $44. 15% was added. I mean I did not like that at all. Not saying out server didn’t deserve it but I want to tip what I want to tip. It left a bad taste in my mouth.

Good place to share with friends. Good food and service at the place! However, two points to improve. One; more than once, the card opened at the bar had been charged with extra money. So, pay cash! Second; they hardly ever answer the phone to place orders or reservations.

Music today Sat 11/7/2020 was HORRIBLE!! DJ definitely needs improvement, this place has so much potential too sad owner seems no to give interest or care to customers suggestions nice crowd, just please hire a professional DJ that music was crazy loud and horrible mixing. Also that 20% added to each drink is unlawful!! Really wont be coming back until I hear it gets better.

Had a promotion here and the atmosphere was energetic, and chill at the same time. I had fun, and it seems like the customer service was top notch, it’s a friendly place with a hidden patio. I recommend it to those who love to get their dance on and have a fun time.

~I have known about this place for awhile but never went until Halloween night.... When I arrived I was a bit annoyed at the door because they were charging a cover of $10.00 and yet the tickets they were selling from Everbrite were $20.00.... So, either they needed to change the cover to $20 each or refund $10 to the people whom overpaid with Everbrite.... Well, me and my bro proceeded to enter the bar and luckily for them the rest of the night went great.... We sat at the end of the bar and was waited on by the cutest bartender not just at the bar but in the entire place even when the place was packed wall to wall.... She made excellent drinks and tried the best she could to handle the barage of customers that soon followed.... As the place started to get packed we made our rounds around the bar including the small dance floor.... It was all in all a great time.... Unlike westerns where half the coward does nothing but drink, Latinos know how to party.... Everyone, was moving to the Latin progression music and the DJ was on point even when he mixed an insane mash-up.... I couldnt understand the lyrics but my body could the beat.... Well, about an hour before close we decide to kick out because its always good to leave before the choas begings.... I paid my tab and felt the 20% gratuity was very fair.... (And for the little girls whining about it try working food and beveage for a least 5 years and you will understand.... I worked 7 years at various positions in the industry....) Unfortunately, as I was leaving a passed a group of cute Latino girls and eventough there was an instant connection I just smiled as I made my way to the enterance.... As I aforementioned we had a great night and I do recommend this place.... Too bad Management screwed up the Ticket sale/cover or else they would have recieved 5 stars....~

Nice place, excellent service, good music, the best latin bar around the Woodlands

I’ve been going to this place for years aka since day one. It carriers a vibe that makes anyone feel welcomed, even if your from out of town. They basically treat you like family. They just released a new food and drink menu that brings a different culture that the woodlands needed. I enjoy how they have multiple rooms that play a variety of music . The staff always wears a smile and treats anyone with a positive attitude.

Great Puertorican Food

We were the only ones there. But I had a good time with my girl dancing by ourselves while all staff watched

BEWARE 20% included in every drink order. Nearly a $5 gratuity upcharge for two nasty mixed drinks BS !!!! May be against the law. They do this to wether you want to tip or not. I always tip my servers but this is out right price gouging. I will be reporting to state. Overpriced drinks on top of that. Bartenders need to be retrained how to make proper mixed drinks. All the tables on the main floor are reserved for $150 minimum drink orders. So youre forced to go upstairs or stand all night. While on one of their businesses nights there was a big section (non padded) seating area next to the front door was empty the entire night. Poor business sense. Good music. Its a shame too, we need a good Latin club in the area. OWNER should read and take these comments wisely and fix it. First and only time we will return unless they change.

So, this review is about them as a restaurant, because as a nightclub, they are awesome. As a restaurant, they are not yet set up for a real lunchtime crowd. They simply dont have the staffing - at this time - to handle the lunch hour. The management needs to consider this gap in their service. As far as the food, it is phenomenal; great Latin food menu variety and great cooks. But, heaven forbid they get a crowd of customers and they will not be able to serve them all in a timely fashion. The bottleneck is not with the waitressing staff, it is with the ability (speed) of the cooks to cook during a surge of clients. Id say that, right now, they can handle 10 guests. With the great food and awesome atmosphere, this place could be tremendously popular in the lunch hour. However, management needs to understand that they MUST invest in marketing AND in their staff so that they can provide service in under 15 to 20 minutes, at the most, and do it consistently regardless of a surge. Otherwise, quit trying to compete with the likes of Cilantro restaurant, which is right next door.

This was our 1st time here and we loved it! Great music, good drinks, very fun atmosphere. We definitively will make a trip back.

It’s the only latin lounge/club in the area... that’s their biggest selling point right now. First BEWARE that 20% tip will automatically be charged to every single order, be careful not to double tip. Second, most of the bartenders are really nice but there is one girl (she’s the short Caucasian girl with the tattoos) who always has a nasty attitude, so we just avoid her. Third, my cousin and I became regulars over the summer. One night (for ladies night) we walked in at 10:55 and the officer at the door was talking to my cousin when we got inside (regulars), the girl at the door charged us a cover. Even the officer was like “Really?”. Music is okay on Fridays and pretty good on Saturdays. Great place for a quiet but fun date any night except Fri/Sat because the place is dead. I definitely recommend but improvements could be made. The have an outside “bar/dancefloor” on Saturdays if you’re a smoker.

Look, the first thing I have to say is that the drinks were very affordable. They had good service there. They had good music there. There were a lot of good looking women there. The place was full but not too full. The bathroom attendant was decent. The restrooms were clean. They have a patio there. There is an upstairs. The service was quick. They have hookahs there. The bartenders were the parking wasnt bad. There was no charge for parking. They had enough room and they had a lot of fun there.

I tip for good service, but including a 20% gratuity in advance on my card is not acceptable.

Ordered a bottle and a few other drinks...when the tab came the amount didn’t add up correctly so we politely asked our waitress about it. She was really sweet and explained that the tip is included already with the bottle price. When we first ordered the bottle though that was never mentioned, so we were given a different price when we first ordered then what the receipt price had. So we paid $43 for the tip that we had no control over because it was supposedly part of the bottle service. No problem giving a tip BUT shouldn’t that be mentioned when ordering a bottle that the tip will be included?! Not cool.

I’ve been there a couple of times, it’s definitely not anything like midtown. It is pretty close to my side of town which is good.

The DJ was really into remix, like constantly. The dance area is so small there is no room to really dance because its so crowded. The bartenders were awesome though. Very fast and nice. The crowd leans more to the newly 21 crowd.

This was my first time there. An impromptu kind of night. Even tho it says bar and grill, it is a GREAT place to dance. They even have hookah and empanadas if you’d like to munch on something. The bar has Henny which for some reason nowadays it’s hard to find. You can tell they have their regulars who come in all the time based on their interactions. I’d definitely recommend if you want to have a good time. We went there on a Friday and they played awesome music! Reggeaton, old school bachata,merengue, and great salsa !! Definitely going back !

Had great time. Bartender was friendly, attentive, and courteous (Nitsia). Music was goog and a nice mix aged crowd. Will be back.

Great Latin bar. If you want to salsa dance... This is a great place.

Great place to chill

The place is a bit small in space. The dance floor isn’t too big but the environment is nice. Chill vibe.

Place is awesome. They need to make the place a bit bigger though besides awesome lolTiene música pero de todo me encanto de verdad lol. 5 stars in my book mate lolol

Excellent food, service was great. Company was awesome, and Papi greeted us personally. Great chef!

Great music, environment, and service. Not only that they were honest and returned my phone back without hesitation. I loved it!

Great Music!! Good Food

Decadent Latin bar that now is becoming Latinamerican food restaurant during the day and disco dancing bar at night, friendly staff

Drinks were pricey but club was hopping and music was very good. The margaritas was perfectly made. Would definitely recommend checking out this club!!!

Loved it! Great music but drinks a little pricey!!

Nice place, nice music for latins, arriba Venezuela

I love going to Cielo I love the vibe and I have a great time. However we went yesterday to celebrate my husbands birthday and we had a bad experience. The guy checking ID’s at the door was rude and treated my friends badly. He was discriminating them only because they are Centroamerican. He would not let them in because he said they were lying about there age that they were underage. All of my friends where 21 and up.How is some one going to be lying about their age if they are showing their ID from their country. He was being rude telling them to go somewhere with that. It wasn’t until someone step in and he let them in. I had a great time, but I was just upset about my friends going through this we have all came before and we didn’t have this experience until now.

20 percent tip added to my bill. Don’t agree with that. It took to long for drinks. They bartenders look atYou and just ignore you. They were to busy talking or smoking the hooka

The staff is nice, but the place is tiny. Maybe it was just the night we were there, but the DJ was no good. The crowds were surprisingly rude to others at tables and on the dance floor. There are nicer bar & lounge experiences to be had.

The prices here are unbelievable...8$8 for a beer! They include tax and 20%tip for every beer are drink....Money hungry people here!No freedom to tip as you likeBut bartender was very polite.And this is a Thursday night!

Place is great the only deal is tables are expensive $150 if wish to get a table I think thats to much

Great ambiance! Lounge area is nice, music was GREAT!

I love it

Great place to dance to Latin music. They have 3 djs Saturday nights in 3 different areas which makes it even better.

Great place to hangout, dance and or watch a game. Diego has a great place!!! Keep it up!!!

Excellent atmosphere and great music!

Great place just reminding you that every drink you buy has a tip already included.

Came here for lunch & ordered the Ropa Vieja. It was absolutely delicious and worth the wait. Chef Papi never disappoints!!

This the only place to enjoy a variety of music with alternative food service,,its the best Latin night club in the Woodland area

I would have given this place more stars. But, seriously 8 DOLLARS FOR A BEER!!! Seriously save money and drink at a stripclub fellas. Im not cheap at all, but after paying $10 to get in and $8 for a beer and $11 for a mixed drink(before tip). You cant help but feels ripped off. A decent spot but I probably wont be returning.

Ordered a hookah at 11pm never came so I asked for another kinda funny how y’all ran out. Never coming back to this place.

Very well divorced. I liked the music and the ambience. The drinks are a bit pricey and limited but good. I had a lot of fun and met new people for the next time

My cousin and I arrived at the club before 11, about 10:45.Ladies supposedly are free before 11. The lady at the door charged us $10 pp, but let the couple (male and female) behind us in for free. The music was good, club wasnt too full, drinks are ok, ( they didnt have bottled Stella). This is my second time at this place since it changed from Copas to Cielo. Copas was definitely better. Because of what happened at the door, we wont be coming back.

NO SOAP IN THE RESTROOMS! (my husband told me about the mens restroom). I asked 3 different employees if they could please put soap in the womens restroom. The employees responded very rudely with we ran out and at the end of the night even cussed me out telling me to leave. Employees refused to give me their names or the owners contact information. The bartenders were serving drinks all night without washing their hands. How does a business serving food and drinks accept running out of soap? Pretty disgusting!! Unacceptable sanitary conditions and unacceptable customer service, terrible to see a nice bar in a nice area managed so poorly. I expected so much more from this place.

Nice Place

Bought a section..had a great time celebrating my bday/Anniversary..and we were catered to non stop with out any problems...only when we lost my wifes phone but I was able to show up the following afternoon and found it...i highly recommend this place to anyone and we will get a section again and many times to follow

If youre looking for a place to dance all night and love Latin music then I definitely recommend Cielo Latin Bar! I went there for the first time this past Friday and I had an absolute blast! The music is awesome, the drinks were, great, the atmosphere is very chill, not to mention THEY SELL TACOS! Lol definitely will be back! :)

Great service, great place, good music and lots of fun

I Cielos. Im glad we Finally have some authentic Puerto Rican food in the Woodlands Texas.

Nice vibe, nice people, but please get a better DJ

I went with my cousins that were visiting out of the country. The place was great,and the music was great. The cover price was a bit high for the area.

Awesome time and nice music.

The music was great. The dancing was great. The price of alcohol was good too.

Heard nice things about this place !

Best puertorican in the Houston/ Woodlands area!!!

This is a great place. The concept is amazing!!!! I would prefer to have latin music in all 3 places (main bar, patio, separate room); however, it was good enough. The drinks that we tried we all pretty bad (we tried pina colada, strawberry daiquiri something and cant remember the name of the others) but beer was cold so we just switched to drinking beer all night. I think 10 to just get in is a bit too much considering they just had DJs. The fee to reserve a table is absurb. You can honestly just go there without reservation and you will be just fine.

Good music but you dont find dancers just drinkers

This place is a blessing to the north Houston area, even on a Thursday the one of the owners Washington greeted us with the up most respect. Well mannered I mean. Great place to just let loose and get your dance on. Bravo to the gentleman who run this establishment. Keep up the great work and this place will be a household name.

Dont got if you are a white man. They will turn you away for the most ridiculous reasons. Both times the staff was rude and I can only assume its because im a male thats white. I had a button up shirt, jeans and boots. They made me pay because I was male and my wife didnt have to. I would have gladly paid a cover charge for both of us but if it was only on the basis of gender then Straight up discrimination. imagine if it was the other way around

First time at cielo, checked out the patio and had the best service in Awhile .

We enjoy our time dancing and have a couple drinks

Live music & dj are awesome, drinks are $10 and up...pretty cool place to have girls night...atmosphere is chill. We went on a Friday night and it did not get that packed...they also have a cute outdoor area designated for smoker peeps

Great music with grupo LATITUDE, the service was great, the bartender was really friendly, drinks came quickly. If you are in the Woodlands area definitely check this place out.

Wasnt impressed. Service was super slow and the music was more dembow and reggeton that salsa, bachata and merengue

Everything was good its just a bit slow on fridays night

Really awesome experience live bands. Great energy for dancing. Middle age to older crowd so no drama. Outback area is great for escaping the music and dance floor. Small up stairs room plays reggae or R&B depends on Dj.

I love going to this club. Its a great atmosphere every time I go! The bartenders and service is great. Pricing is good as well. Definitely a place I recommend to go for casual drinks, party and celebrate! You cant go wrong with cielo. The owners and promoters are really attentive as well !

Great bar for party relax. Awesome service nice stuff and all the people is really nice and all. Thank you guys so much for a fun time. :)

Great place for food. Also love the atmosphere in the building. I try to got twice a week here when i have free time.

Great music

I like to take my wife here for a good time. They play a good selection of Spanish/Latin music. Mostly salsa, merengue, bachata, reggaeton, and cumbia. They have hookahs you can rent all night for $30. They have an outside patio section. If youre out looking to hook up with someone this place has lots of beautiful single people. They dont serve food here though. They dont get 5 stars from me because the dance floor is kind of small, and their drinks arent the best.

Loved the music! The bartenders were really friendly and we did not have any problems getting our drinks. Definitely a place to check out if you are in the Woodlands!

Added charges to my tab in the form of 3 beers. Wouldnt be big deal but theyre $8 a piece! I keep track when I go out, write each thing down thru out the night. Trying to argue with bartender is pointless. No way to prove you had less.I had ordered food on separate ticket. Went to window to order tacos, guy said its $10 but $12 after tip. He didnt ask if I wanted to tip he TOLD ME so. Ok fine but when I got the finalized statement I was charged $17!

Love this place wish it was bigger

Its small, very friendly, I do like the atmosphere and will come again. I gave it a 3 star cause noone takes me out to dance. I dance alone and drink alone.

Great place to take a date! Great food, drinks and Music! Also a great place to met your next date

It would be appreciated if the someone would fix the hours. I showed up tonight hoping for an experience like before. Closed. Thanks for wasting my time, will not be returning.

Good food and music

U gonna love this place.. its perfect

Fun place and good service!

Loved the music. Got hot pretty quick.. one of the speakers we sat by kept shutting off.

The best place to have funny

Good music, 3 different dance areas, the only thing it was hot

Very good place, but the worse DJ I ever seen !!!

Great music and dancing. The cuban sandwich is top notch also.

Horrible Customer services. If you want a table you have to buy a bottle. I got a bottle and ask for a better table and the manager said those tables are if you buy two bottles or more. Definitivamente no recomiendo ese lugar a parte esta X. Ordinario .Drinks are over priced. Hello, this is Texas not New York.

Awesome luce vand. Very classy inside. Drinks are great

Great customer service

Good music, nice place.

Went to cielos to celebrate my 30th birthday and i must say i had a blast. Washington and Diego really looked out for me. They let us decorate the upstairs before the party and continued to check up on my party and i, the entire night. By far the best service and flexibility I’ve experienced. I highly recommend this venue to anyone and everyone looking to celebrate a party of any kind. Thank you Cielo for making such a special celebration that much more memorable. I highly recommend having you party or just hanging out at Cielos.

Best Latin club Ive been to in a while, they have live bands, 3 djs and amazing staff. They have drinks, food, hookah and good music, what more could you ask for!! Definitely worth coming!

First time drinking in my onsie, had so much fun! What a way to spend the day with my awesome friends.

I went here for my birthday on a Saturday a couple weeks ago. I had a blast! The music was great, drinks were great and the atmosphere was great! Deffinitly coming back I want to see how Friday nights are!

So I work in the same building as this place and I was parked behind the building, getting ready to go into work whilst in my car...at 8:40 in the morning...and an employee from this place walks up to my open window and proceeds to peer into my car without saying anything. I asked if I could help him to which he replied, can I help you? I said no and started to roll up my window. As I started to roll up my window a female opened and started to get into my passenger door when I yelled what are you doing and slammed the door shut and locked it. The man walked around my vehicle suspiciously and then walked back toward the bar. The female then approached my car again so I cracked my window for her to drunkenly explain that shes a bartender there and if she could get me a water or anything. Mind you, its 8:40 IN THE MORNING. Eventually, they both got into the vehicle next to me and drove away.This begs to question, what establishment allows their employees to get so beligerently drunk that they apparently spend the night at the bar and drive home, still drunk, the following morning? Whilst verbally accosting people who work in the same area that same morning? Please be more considerate of your corporate neighbors and try not to make people feel like sonething very bad could have happened.