Ive been here a few times, and the theatre is beautiful. There are loads of really fun events thrown here. The only downside is that they dont serve alcoholic beverages. I want a cider with my show! Ill still be back on a regular basis; this theater always has shows that I want to see.

I LOVED this place!!-FOOD-I got a chocolate milkshake ($8 for 16 oz) & sprinkle donut ($2.50) and they were both good!! Inside the movie, I ordered fries ($7) and they were too salty, wont order again. My only critic was that the food doesnt have the amount of calories.-SERVICE-Great service! Inside the movie theater, the waiters were very fast, quiet, and very polite. Ordering didnt interrupt the movie experience.-MOVIE THEATER-Great movie quality! LOVED the seats! Most comfortable movie I have ever been to ans the seats are recliners lots of leg room space too.-RECOMMEND-Yes!! Everyone should go I will most definitely come back!

Aside from the crazy ticket prices, I love everything about the Theatre Box. I especially love the fact that you can pick your seats which eliminates my anxiety about getting to the theatre 30 minutes early just so I dont have to sit in the front row with a twisted neck.

Walking past I saw happy people getting the monster shakes brought to their table in amazement. I ordered mine (banana/nutella) to go since there were no more tables. I asked the bartender (where I was directed to place the order) to please have it assembled. He said ok, and I smiled with anticipation. I was brought to me in a medium sized cup at best, and the adornments in a bowl on the side. I knew it wouldnt look exactly like the ones brought to peoples tables, but theres no way that its the same size or amount that is in the order in ones. For $20+tip, I was severely disappointed, and now encouraged to ever try something from them again. I could have spent less than $5 for a bigger one, that taste just as good, at a fast food restaurant. The only thing I can say was nice is the atmosphere. Other than that, I wont be going back.

Nice little theaters. All recline seats! Drink and Food orders by the seat! Above sugar factory.

Friday night started out having a dreadful experience, they could not find my reservation along with the roof being closed for a reason and I had a Groupon bargain. Staff members and the supervisor made lodging and everything turned out amazing. We adored our drinks and the food was wonderful. Thank you for a superb experience.

Can’t get showtimes over the phone, website so confusing. Love the theater . Hate the operations management

Fun place, very instagrammable, movie theater was fantastic, movie not so much

It would be unfair to give any rating lower than a 3 stat at this time because these are different times with Covid19 a lot of businesses are short staff. I will say I enjoyed my time there and was in great company. The server helped us out with no issues. I would go again.

Awesome went to watch the party dodger game there wow great

Overall experience was okay.I called in a day ahead to make reservations which is recommended - was assured I was getting the center seats together which is what I was hoping for. Picked up my tickets at Will Call and had no issues, only to then get to the theater and learn that my two seats together were actually halves of joint seats in which 2 single men were sitting. Not ideal for date night with my significant other. I asked for assistance being moved which was quickly handled, we moved to our new seats a row down in the center and together this time. We ordered drinks and proceeded to enjoy previews. Only to have our waiter /usher return to let us know that we would need to move again because the seats we were moved to were booked. This time, we were moved all the way to the end of the aisle. DEFINITELY NOT the best seats in the house and I would recommend not booking these particular seats when you choose ahead of time. Our drinks didnt come for over 20 min. as we watched everyone else around us get their respective orders. Kind of a lack luster experience especially after going through the trouble of doing what is recommended and making arrangements ahead of time in order to get good seats.Odd side note that I normally wouldnt ever comment on, but I heard multiple complaints around me - ladies restroom has no purse hooks in stalls, smelt disgusting & lacked paper towels or enough hand dryers (1 for all to use).Overall, the candy selection was nice, movie seats reclined and were comfortable and the drinks were not terribly overpriced for the area(red bull & vodka $7.25, makers & coke $10.25) We had a gift card to use for dinner, and made reservations. However we chose not to stay after our movie experience.

I was here on Super Bowl Sunday. The seats are comfortable and the sound quality is great. The lighting was super weird, though, and it caused a woman to get injured.There were zero lights as we entered the theater so we had to use the flashlights on our phones. Immediately after we sat down we heard a loud thud and noticed that an older woman had tripped over this odd little 6 inch wall at the entrance to the theater and hit her head quite hard. She had obviously not seen it given that it was pitch black in there. The woman needed immediate assistance and was unable to stay for the movie. Id love to say that management was quick to help out but in reality it took 5 minutes to find an employee and almost 10 minutes before they brought ice over to the woman, who was noticeably injured. After some time, she was helped out of the theater by the person she came with. I wouldnt be surprised if a lawsuit came there way related to this incident.During the movie itself, management had the light on a not-so-dim setting for the first half of the film which made for a weird viewing.Overall, not the greatest and I have no plans to go back.

Great location. Surrounded by many parking options. I visited the movie theatre on the second floor. Seats are comfortable/recline and each come with an attached tray for food/drinks as well as a service button. The first floor can be very busy/loud so if you like a more quiet environment I recommend enjoying a drink or a meal in the bar area on the second floor. I had the watermelon punch goblet which had just the right amount of sugar/sweetness which is made possible by adding the correct amount of ice to the beverage. Overall a very luxurious experience.

Had a blast and the staff was amazing. Even the manager was very nice and helpful would recommend to everyone. #OHIO

Really nice theatre. We want on Tuesday and it was worth it since tickets are 5 bucks on Fandango! Make sure to check it out!

Theater Box was great! Comfortable seats and great theater. Snacks were great but a little expensive. Large public parking garage a few blocks away. Fun experience if youre in town and want to see a movie.

Loved it! Extra big and comfy reclining lounge seats in the auditorium (but cool A/C so bring a jacket) Wonderful place to enjoy a movie.Nice service - they take orders and will deliver drinks, food etc to you. Yummy burgers and chicken fingers. Kind of pricey but fun to try.Everyone there is helpful and polite. Still getting up-to-speed on menu items and training. Fun addition to downtown !!

It was our first time and we really enjoyed our time there. The seats are super cool and we had dinner served to us while watched the movie. They need more blowers in the bathrooms for sure .. but besides that it was great. I would bring a blanket of you run cold .. I was fine but saw lots of people w them. This felt like a real date.

I’ve been spoiled; going back to a regular theater will be hard. The recliners in Theater Box is comfortable and can be adjusted to your preference. It has a built in table for your meals/snacks and drinks. A waiter is available to take your order with a press of a button. What more do you need?!

Great drinks and very comfortable seats. Service was good for a theater! Food is a little pricey for what it is but overall good experience.

The idea is good, location is great, and the appeal of comfortable recliners is a big plus. I will start with the auditoriums. They are very nice, they are relatively small but the lighting could be better coordinated. Actually on one occasion the lamps were on from the moment I walked in and long into the movie and the next time, it was too dark and I had to use my cell phone to find my seat and see the menu. Thats the thing, when you try to order at the counter on your own, they discourage you. I think they lie and say their POS system in the front is down to give you no other option. They want you to order from inside the theater and will ignore you if you come up to concessions. The problem is that the service is very slow, we waited a long time from the moment we pressed the service button to the time they came, by that time the movie head started, maybe they are understaffed for that kind of service. The movie I watched was Uncut Gems and I dont know if it was the movie but the sound quality was terrible. Overall I was very disappointed with the experience and was hoping for a better experience on the second try but I think it may have been worse the second time around. It was a real pity since I love the fact that this historic theater rose back up. I would recommend a better execution overall, I still have hope for this place

Second time here, all was good until I bought 2 non alcoholic Virginia Strawberry Lemonades for $20.47 a piece total $40.94 with tax. Purchased them thinking my son and I could take the cup (plastic( as a souvenir, but come to find out that the we were followed to restroom and as soon as we walked out of the restroom Mr “In Charge” in a Salmon pinkish sport jacket asks if we paid for them and if I had my receipt. I showed him my receipt and laughed because I could not believe I was being question by Theater Box Management and then Mr Manager says that security tracked us through CCTV and that I didn’t pay for the “souvenir option” and if I enjoyed the drinks with a smirk and nervousness in his voice....I told him I couldn’t believe how pity it was for them to track us down to the restroom for two plastic cups.... geez! But good customer service from Sean Vaums

My wife and I went to see Avengers End Game here in late April and wow- what a find! Love the location, the prices, the service, and the fact that they serve you in your seats.The theater itself is part of the Sugar Factory but is upstairs and has a full menu of food, drinks, and alcoholic beverage. The seats in the theater are overstuffed leather recliners and leave lots of space to stretch out and watch the movie. You can push a button on your seat and a waiter comes and serves you. The menu has lots of regular items as well as some really cool unique meals, snacks, and drinks. I had the Cheesey Cheeseburger (it has Mac and cheese in it) and a chocolate chip cookie ice cream sandwich.The wife and I were pleasantly surprised with the facility, the upscale service, and the prices (which were very comparable to what you’d expect to pay at an entry level theater).Hands down our new favorite place to see movies in San Diego.

We saw the movie Knife Out. The theaters are nice but I ordered a brownie ice cream sundae, popcorn and a soda. We placed our order at our seat. We got the soda about 15 minutes later and half way through the movie we were told theres no more brownies. I asked if they were out of popcorn also? He then brought the popcorn. Although I think they forgot us the server was very polite

Sugar Factory and TCL Chinese Theatre have come together to create Theatre Box - an exciting and luxurious venue that combines theatre, dining and entertainment offerings all in one vibrant locale. Located in San Diego’s bustling Gaslamp Quarter, Theatre Box includes Sugar Factory’s confections, retail, gelato bar and café; Sugar Factory American Brasserie and the Chocolate Lounge AND a roof bar!

Visiting from Seattle. Friday night started out with a horrible experience, they couldnt find my reservation and roof top was closed for some reason and I had a Groupon deal. Staff members and manager made accommodations and everything turned out awesome. We loved our drinks and the food was amazing. Thank you for a wonderful experience.

It was really upscale. Food was pricey. Even at happy hour.

The escalator is usually not working, the upstairs bar is usually closed, the floor is usually sticky, especially in the ladies room...I just expected something a little better from this place. Its so much more convenient to go here, but I find myself going miles out of my way to The Lot because the service is so much better and the theater is that much cleaner. Get your act together, please - youve got a gorgeous venue going to ruins due to neglect and (probably) indifferent management.

This was one of the coolest venues to see a movie at I have ever been to. they have famous handprints and signatures of all sorts of movie stars. The venue inside are these fancy leather seats with table sides service of alcohol and food and candy. Make sure to get there early to enjoy all the amenities and if you can do a double header I would recommend it.

A little expensive but very worth it. The pictures are from the restaurant. Took my daughter for her birthday it was great. They brought her desert and sang Happy birthday to her. I had two different cocktails that where great and my kids loved the food.

Great first experience, I will recommend this place to everyone!

A great place for an afternoon with your special someone! The food and ambiance are terrific! Topping it off with a good movie in their cozy theater made it even better!

This place was so amazing. The service is top notch. The food was better then we had heard. And let me say the specialty drinks are bomb. I will go here again.

Loved it. Fair prices for wonderful theater experience !!

Ok place, shake was delicious but the cookie was store bought not very good.

I didn’t think anybody could make me feel so low but this place nailed it. I love there food it’s great but the service and the way they treat people is just not worth your time here. First I called and wanted to to a to go order they said they no longer did this. So I drove 20 min to come order and wait for this food. I walk in ask to do a to go order the host looked at me with a disgust look and said we don’t do that here you need to go over there (the bar area). (I walked in with a hoodie and sweatshirt so I m not looking great which is fine cause I m not dining). I stood at the bar 20 minutes, it wasn’t very busy at all. I feel like the way I dressed or looked made them think I wasn’t worth there time. A server came over and said “move hun your in my way” that’s the only interaction I got at the bar. There were two bartenders who looked at me once so I know they knew I was there. Then never asked what I wanted never looked at me again just continued to make drinks. One of the bartenders was done and looked lost on what to do she never came and asked me if I needed something never even tried. I finally gave up and walked out and felt like a nobody. I have never felt so invisible in my life till today. I Must not have looked the part I wasn’t dressed up or looked fancy. I won’t be going there again because this is the third time the service (people) have looked me over and decided I wasn’t worth there time.

I just walked out of this place and it was the absolute worst movie theater experience Ive ever had. I purchased the Valentines day package online, I get to the kiosk before the movie to pick up the tickets, and they acted like they were unsure of what it even was. We finally get that sorted out, get into the movie, and the Valentines card thats was supposed to be at our seats wasnt there, we talk to the waitress about getting the food and drinks that were included, only half show up, and with the wrong drink. I patiently waited for about thirty minutes for the rest of food to show up, surprise, it didnt. Call the waitress again, nicely ask for the rest of the food, and it never shows up. In summary the service was horrible, the whole experience and theater seemed cheap, and they made no effort for a package I paid a decent amount of money for. Dont bother with this place, Cinépolis is definitely the better theater for the money.

Overrated!! Thank goodness for Groupon because there is No Way I would have been happy spending $140.00 at this place for Sunday brunch, & a movie, even with bottomless mimosas. Brunch was supposed to start at 10. They were so unorganized we had to wait 20 minutes for the omelette station to finish setting up, and the same with the waffles. Some of the faucets and/or soap dispensers in the bathrooms were broken and/or not working, and half of the escalators werent working. Its my opinion that there are some management issues that need to be addressed here. All in all the food and the movie accommodations were good but not good enough for the original $140.00 price even if everything was spot on and in working order.

Theatre Box in San Diego was awesome! The theater is connected to Sugar. I grabbed dinner in the theater and ordered the crunch roll and spicy tuna roll which were great. Also got the chocolate cake which was pretty mediocre. I should’ve gotten the Nutella pizza.

One of the best movie experiences Ive ever had. They cater to you and bring you your order while watching the movie. The blend of night club and movie is awesome.

What an awesome spot! With 3 kids under 6, we dont get to get out as much as wed like. This place has a candy shop, super fancy movie theatre where they bring food and drink to you, and a restaurant/bar.The goblets taste like candy and the food is pretty good. My surf and turf was a little overseasoned, but my wife loved the donut burger. Overall, I think well be coming back, but I just wish they did matinees - the night scene is (Im sure by design) pretty loud. Maybe Im just getting old.

This is very unique and different style of Movie Theatres. The building has three different Restaurants on site. All the Theatre seat recline with attached tables. There are buttons on all the seats for food, drinks, and gourmet popcorn delivered to your section. All the seats are assigned and chosen from a digital display, before the movie begins. The atmosphere is very elegant and modern, Wow !!!

Theater box was the most awesome experience that Ive ever had going to see a movie. The people there were awesome the staff are so helpful and cheerful. To be able to sit in your seat in the theater and order food or drinks and eat it in your seat or drink your drink during the movie is absolutely awesome sauce! I highly recommend this theater when you visit San Diego because downstairs is the Sugar Factory and it has every kind of candy known to man so you can feel your sweet tooth and go see an awesome movie at the same time!

The movie was great and the initial service was fine, we got our drinks (reasons for two stars). But the food never arrived, and its annoying to line up after the show to get refunds (yes we were not the only ones dissatisfied). Other than that, there are no clear directions when you show up. Noone shows you where to go or if a room is ready for a showing

Place is comfortable, small theaters so very nice but best to book using Fangdango or similar. Service for food and drinks is absolutely terrible my popcorn came nearly half way through the movie despite calling for service to try and remind them and then they forgot my beer!!

The service was spectacular. I ordered a non- alcoholic drink and received a visually stunning masterpiece. And to top it off, she delivered on taste. Job well done!

Theatres are a bit small and stuffy. You can almost always hear sounds from the movies next door. But the location is good. My biggest complaint is the kids working at the Starbucks clearly have no clue what they are doing. I have tried to give them the benefit of the doubt, but on numerous occasions, the coffee wasnt even drinkable.

Seems like theres always something wrong with this theater. The escalators are always broken. They started playing the wrong movie in our theater and had to move everyone. At the 1pm Sunday movie it took 20 minutes to get service. Once they finally came they said they would bring free popcorn. We never got anything and nobody ever came back. Nice seats but thats about it.

Best theater in San Diego, on par with the lot. Food is better.

Most amazing theater and the absolute.comfiest seats ever. It will be hard not to nap in these ultra plush reclining seats, and the sweets that are hand delivered will make you even more comfortable!!! Amazing theater....just sorry I didnt know about it sooner!!!

I dont think this theater is any more exceptional than the other luxury theaters and parking is a nightmare. Its nice that sweet factory is right next door but the menu just was blah. Kind of letdown and way more expensive than needed to be. I think its more for the tourists.

Our experience overall was good. Its not a large theatre and upstairs at Sugar Factory. When we arrived 10 minutes for our movie, the other movie was still going on, so we had to walk back out and hang out in the lobby, which I thought was odd. Other theatres movies dont end at the same time the other one starts, so I assume the cleaning may not have been as thorough as another theatre? Also, there wasnt anyone at the front podium checking/scanning tickets or to letting us know the other movie was still going on, which could have been helpful. Either or, once that other movie was released and everyone walked out, we headed back and sat down, THEN we had 30 minutes of previews which I was not a fan of. 15 minutes is doable, but 30 minutes is a long time for previews. The movie was supposed to start at 8:15 and did not come on until 8:44pm. We had a sitter and also paid for timed-parking, so its just something we did not consider and it did affect us. (Our parking ran over by 12 minutes and we had to pay extra). We just had dinner across the street and were very full, but we wanted dessert, although we didnt want it right away. About 45 minutes into a 2-hour movie, I clicked on the button to call our server in. About 20 minutes goes by and I had to click the button on and off 3x before anyone showed up. The server was nice and I dont know if they were short staffed or just busy. Anyway, we ordered the brownie & vanilla ice cream. It was ok, not the best. The brownie seemed old as it was cold and kind of hard so we didnt finish the whole thing. Overall it was an ok experience. Not the best, not the worst either. I would go again if I was downtown having dinner, but not my go-to unfortunately.

Quite frankly it was a very disappointing experience. Sat down well before the movie started and pushed the button to order food and drink. We tried ordering outside, but were told we had to order at our seats. After over an hour into the movie someone came to take our order. Guess what... nothing was ever delivered. Probably just as well as the food quality would have been as good as the service.

My husband and I attempted to get gift card information from an employee named Yuliia who was working on the candy side. Not only were we unable to understand her but she was also rude and unpleasant. Unable to get any information, we went to the restaurant side and were able to get information from a very nice man. (I’m so sorry I didn’t get his name). Yuliia would be the reason we would not patronize this super cute business.

Nice seats, but the video and audio quality are average at best. Get the rainbow sliders... delicious!

Seats are reasonably comfortable. They have the (now) traditional drinks/food delivery to your theater seat -- but the drinks seem rather absurd to me--huge candy cocktail concoctions for $26 (complete with dry ice fog adornment if you pick it up at the bar). Who orders these things?

I want this place to be nice. Its so close and convenient to my house. Its just....not. The escalators are always broken. It is super dirty everywhere all the time. And the wait staff are a very special breed. I still go because its the only place to watch a movie downtown, but everytime i do it bums me out

Pretty darn cool. The candy was pleasantly displayed, the theater seats and entire experience was very delightful.

Luxury movie theater experience without the outrageous costChoose your seat, order snacks from your spot, recline and enjoy the show!

Great theater with cold butter on popcorn! Servers come to your seat though!Gas lamp parking is crazy and $30 parking lots

Slow service, black bars blocking view of the screen from all seats, and no catering for allergies. Go to the Lot or a regular cinema, this place is bad.

Love the experience!

Volume too loud..then lost volume for 5 min. of movie. The lights stayed on until I went to tell them to turn down volume and lights. Not a great start. Almost asked for a refund. Need more attention to detail.

This place is so kool you can order food from your seat without getting up while movie is ongoing. A good dating place in downtown San Diego. In the SUGAR FACTORY RESTAURANT, their menus is well deserve 5 star rating.

It is wonderful place, and great choice on Tuesday to get tickets for $5

For dates, kids, birthdays, evenings- this place is Awesome !!! The shakes & cocktails, food menu- pure FUN!!

We received free movies vouchers that they would not let us use for no good explanation. We walked for 23 minutes carrying our sleeping baby all the way there. The women said the movie we wanted to see premiered earlier that night so we couldn’t see it unless we paid. Our vouchers were valid and didn’t state any such restrictions. Very unprofessional

Nice seats. Clean theater. Order drinks from your seat. In the heart of Gaslamp on 5th ave. No parking. Attached to sugar factory.

The theater looks great, nice recline chairs and food served by the convenience of pressing a button. I wanted to give this place a higher star rating however I couldnt shake the unfriendly service we received by the staff. We ordered food right before the previews started. The lights were still on so we shouldnt of had any issues interacting with the server. Unfortunately the server would not make eye contact with my husband and I and kept looking away as if he had more important things to do. Once the movie started the servers who dropped off our food also had snobby attitudes. After the movie we went to take a look at the candy displayed in the lobby. We could hear someone behind us cursing and complaining about their day very loudly. When I turned around I was shocked to see if was one of the employees. The concept and esthetic of the theater is fantastic however if the staff is rude thats one thing that makes me very reluctant to want to come back.

The worst kind of movie going experience.$19 tickets, every seat should be good. But these little theatres have limited seats. Two rows that are too close to the screen and two that are right in front. And I dont know about you, but I dont go to a movie to eat overpriced bar food. And I dont go to a movie to feel like Im at the club.Had to ask for water three times. Would not recommend.

Never Volunteer to wade through Social media... in knee Deep Water... at this place.

Terrible experience. Royal waste of money. Never returning.Tickets say arrive 30 minutes early so we rushed out of work to do so only to find out you can’t even go in until 15 minutes before the movie time. The bar staff will do anything to avoid eye contact... god forbid they have to take a drink order or answer a question. The pièce de résistance was the inoperable seats. Not one... neither seats worked!!! For a sold out movie, it was just tough luck for us as I was told “we can’t fix it right now you know?”I left 15 minutes in because of neck pain from the uncomfortable seat position it was stuck in.

Love this place really cheap tickets if you get them in the morning and grate food

Great recling seats. Concessions are ordered through personal service attendant. Connected to Sugar Factory. All kinds of specialty items to order

I’ve been to this theatre a couple of times I would say this last time was my 6th visit and it was not good. The last two times the escalators were broken, last time the bathrooms theatre level bathrooms weren’t working. This most recent only one of the escalators were working, the bathrooms were dirty, the door handles to the theater rooms were disguising with huge noticeable stains and the most disappointing part of the night was while watching a scary movie around 7:30 pm, all you could hear is extremely loud music playing on the floor above and people stomping around throughout the whole movie. At some point I saw about 4 people leave the movie theatre due to all the noice and then a manager can in to turn up the movie volume extremely loud and even then we could still hear the loud music and stomping above. Not at all a good movie night experience.

I love this theaters atmosphere. The drinks are great and their deals are fantastic. However, the service needs a ton of improvement. I wasnt sure if to be upset on wait times at all the food and drink places inside or sympathize with the workers who had no back up. They were rude out of frustration. I love this places deals but it needs to improve on its service for sure.

I go here 4-6xs a month. The staff is incredible, never had a bad experience. It is a dine-in theater. A mistake I made the first time is the theater menu isnt the same as the dinning menu. Similar, but not all of the items are available. Adult crowd.

Amazing great setvice, great good. Great atmosphere

I was impressed til around 2 hours into Avengers Endgame 2:30pm showing and realized just how hot it was in the theater. I can only assume the AC was broken and thats why it was so incredibly hot! But, if they are trying to save on the electricity bill than they may save a lot more as no one will come back! It kinda made the whole situation unbearable.I ordered the cheesy burger with a lot of requests( mac on side) and other things taken off and they made it perfect! I was very relieved and impressed! Husband had chicken sandwich and said his was good too. I was honestly too full after all of the food to order much else and then it just got so hot that I just wanted to go. We said that we would come back again only if we called ahead to see if they were going to have the AC working or on. Other than that it was a fun day at the theater with a good lunch! Just a shame it was so overwhelmingly hot in there!

Over priced. Went inwent the popcorn machine was broken so was the slushie machine and half the escalator wasnt working. Would make this a pass for date night

I recommend sharing a Sugar Bowl. Plan to leave with a sugar high. Overall, the amenities were very nice. Its worth a trip!

I never do reviews but this definitely cause for one. My husband and I went to the movies tonight for 715 show, we arrived around 650/7.. We were maybe second or third party to order food. A hour passed by after all others had received theirs and still nothing for us. 30 more minutes or so passed and I pressed the service button in which it took 15/20 mintues for a server to come, she tried placing our order in which I adviced her our order was placed over an hour ago and we was asking for the status of our order. More minutes passed she never return neither did our food or another server. By this time I went outside the theater to find and speak with someone who advised me that the food was coming out and it would be right out. I returned to my seat and waited patiently withstill no food. I pressed the call button again after 30 mins and informed them that the movie with be ending soon and I didnt want the food anymore that I would like to get refund. Manager comes out and say he would bring it with no charge. Ended leaving the movie with no food after everyone else that arrived after us received their food, i was so so disappointed!!

The restroom was filthy, toilet paper strewn about and dead cockroaches on the wet, sticky floor. Service in the theater was poor, hardly what you would expect from a place that charges $24 for a dessert and $7 for a small bag of soggy popcorn.

Very nice.. Enjoyed sipping on my drink while watching my movie. Loved it!

Very clean and modern theater. I was visiting from out of town and there was a movie I wanted to see so I went here since it was near my Air B&B. I bought my tickets online which was nice but when I got there it was kind of confusing on what to do. You have to go upstairs to get to the theaters and despite what the website says you do not have to get there 30 minutes early. My wife and I got there really early and ended up hanging out upstairs for a while. The guy at the podium disappeared and we werent sure if our QR codes needed to be scanned or not and just ended up walking into the theater.without question. Im not a fan of people ordering and eating food in a movie because who wants to eat in the dark?! Plus, its annoying while youre trying to watch a movie with waiters walking past you all the time.

Love the chairs! Service at the seat was okay, but details were less than accurate. I suggest making your own box of candy before the movie. If you are ordering food, get there early to ensure all is correct. Great sound, comfy atmosphere, and $5 Tuesdays!

My family and I were super excited to go to this theater as we are total movie lovers. We go to the movies almost every weekend. Plus, I remember this theater when I was younger when it was Pacific Theaters.All in all, this theater was really nice with the right amount of glitz and glam. The Sugar Factory was nice, with their huge amount of candies and chocolate. Just dont fill your bag too much, because itll cost you.The escalators leading to the theaters were not working, but luckily the elevator was. Walking up the stairs would not be too bad, but I was with my uncle that as had knee surgery and it is hard for him to go up and down stairs. Im giving the Theatre Box the benefit of the doubt, because I know they are new, and those escalators have been out of commission for quite some time.The seats are very nice and comfy, but we did not quite understand the shallow cup holders on the mini tables at our seats. Weird.My cousin and I ordered the calamari and it was just ok. With the price that the calamari was, it could have been better and crispier. The rest of my family ordered the popcorn, but it did not remind them of the usual delicious Movie Theater Popcorn that you would get at any other theater. When my family asked for salt, they were given a container full of salt, and they had to try their best to sprinkle the salt on to their popcorn, to prevent them from having overly salted popcorn. Dont they know that it would be easier and more feasible just to invest in salt and pepper packets? My uncle ordered a soda that was brought to him in a wine glass, which cost him over $5.00 with no refills; not worth the money.The womens bathroom was clean and had a great deal of stalls, however, they had bottles of Dial or Soft Soap hand soup on the sinks, that barely had soap in them with one hand dryer and no paper towels! Yes, I said ONE!!! I get going Green, but REALLY!I understand that they want to be upscale and fancy, but not even Cinepolis gives sodas in wine glasses; and they are the FANCIEST Movie Theater Ive ever been to. They have salt and pepper packets and much tastier popcorn and food over all.All in all, this place has a lot of potential, and most likely I will be back. But they have some kinks they need to work out for sure.

It was a nice place beside they gave us a free tickets

Beautiful..nicest movietheatre Ive ever been in!1st class & THAN SUM!!

A very different movie experience. Worth the cost. Seating is soooooo comfortable.

Comfortable seats. All kinds of food n beverage choices.. 5$ Tuesday!

For my first time coming here. I will never come back to this place again. My movies started at 10:45p and the theatre was nasty and dirty. They didn’t clean it and had us wait outside until it was cleaned. When going to order food, we were told we could only order concession food or drinks from the bar. I would’ve just saved my money and went to AMC or drove to Del Mar. For the money i spent on a ticket here, it didn’t leave up to the experience .

The theater itself is very cool and comfortable, however, my friend and I both ordered avacado toast at the beginning of the movie. I got mine after half of the movie had already played. My friend called them several times because she hadnt gotten hers yet. They said it was coming. She never received hers. We went to the front desk afterward to ask for a refund and they claimed they never charged her even though they took her card. We also waited a very long time for them to tell us that. Bad service.

We went to see Endgame for the 745 showing in theater 4... it was the worst. The AC was broken, so a three hour and one minute movie with 33 sweaty people. I swore by this theater, however I may reconsider. It was so uncomfortable and the food service took forever. Then when the popcorn came out, it was so stale it was not eatable. All of the prices are upwards of a dollar or two more than listed on the menu. Totally disappointed and unlikely to return. Waste of a lot of money.

Great place if you like the club, and like to eat, but you know that you are too old to be seen in a club...go to the Sugar Factory...they serve good food and drinks with loud club music...

Great location, I of course had to park in the mall lot but it was labor day weekend sooo... ($18 this time in particular...but usually$20) if you dont mind the short 6 min.walk that part is ok! Theatre was clean and definitely luxurious with those prices. It was a great experience regardless, the seats were really comfortable and it was not freezing

Beautiful arch deco building in San Diego that combines theater, event space, restaurant and candy store.

Several great options for food and drink. Very comfortable recliner seating.

The reclining seats are comfortable, but during our visit everything seemed a bit slipshod. Escalators not working, no staff were there to check us in (we could have walked in without tickets), and bizzarely the lights were turned down before the movie so you couldnt read the menu.

Movie was good but service was not. Pushed button for service,waited 2 hours and no one ever came