I took my 1993 Star Trek TNG machine and a 1979 Asteroids arcade game to Pinball Alley in Rochester to have them fixed. The Asteroids game hadn’t worked in years and the Star Trek game I had purchased privately in November 2019 and it only worked for 3 months. I stopped in to Pinball Alley to see if they could help me out and after a very informative discussion with Jerry I agreed to have him fix both machines. While I was in the shop I looked at and was given access to any of the hundred or so working machines in their showroom. I selected and purchased a new Aerosmith game with my credit card and they agreed to deliver it for free in a couple of days. A few days later the new game was delivered and they picked up the two non-working games for free as well since they were headed back to their shop. A few days later the COVID shutdown occurred and Jerry’s shop was closed. About three weeks ago Jerry called to ask some questions about the non-working machines and yesterday they were delivered. The TNG game looked brand new and plays like a dream. The new LEDS are a real improvement. The Asteroids game boots right up and plays like it did in 1979. I should know as I played them in the arcades while I was a student.I highly recommend Pinball Alley to anyone who needs repairs or wants a new or refurbished game.

Purchased my first Pinball machine recently. Jerry and the entire staff were super helpful and the restoration came out perfect. The delivery men were on time and had no issues setting up my new machine. Thank you!

When in several times looking for a pinball machine.The staff was great,friendly and knowledgeable.They let me play all the machines and gave me great advice.I couldnt be happier with the CSI pinball i purchased.

Broke literally all the pinball machines in the place 10/10

I stop in to browse to look at to add to my basement game room. So I push the button to try a pinball game and was told that this is not a arcade!!! Really Im looking to spend my hard earned money and I cant try out the game!!! Nice customer service there . Also you could smell cigar smoke as soon as you walk in very unappealing. 1 suggestion please post a sign on the door and inform customers to LOOK BUT DO NOT TOUCH ANY OF THE GAMES!!!! So I guess I will take my $3500 and shop elsewhere that is more customer friendly and doesnt smell like cigar smoke!!!

Recently bought a pin from Pinball Alley and couldnt be happier! The machine itself was in great condition (as advertised) and they delivered and set up in my place tested, tweaked what needed tweaking and made sure everything was 100% before leaving. The whole process from beginning to end was great and Jerry, his family and the crew are as good as it gets in this biz! HIGHLY RECOMMENDED.

Pinball Alley is really an awesome place. There is a variety of pins and the staff is super helpful and accommodating. We left last month with a Elvira and the Party Monsters pinball and our family loves it! They also delivered. We will be back soon to add to our home collection!

I understand that this is a business that has overhead, but the price-to-condition ratio is absolutely atrocious. If you want a mediocre pinball cleaning, and to pay top-dollar prices, come here and have a blast. Otherwise there are other markets that are much more reasonable.

This place is absolutely beautiful. So many pinball and arcade machines! Its like going back to a more fun time in history!

My daughters and I visited Marlens/Pinball Alley a month or so ago, and were very excited to see the games and try them all out. We purchased and received two pinball machines and an air hockey table and received them in the last week. The staff were very friendly and knowledgeable and setup our new in house arcade for us professionally and neatly, and all included in the purchase price.. And now we are trying to figure if we can squeeze more in...

Theses people are not to be trusted !