I tried to surprise my wife ahead of time for our anniversary with this, but unfortunately the guy on the phone completely boned me, even after I was reassured that “HOT AIR BALLOON RIDE” wouldn’t be on my card statement. I should’ve just paid by check- at least know what you’re talking about when attempting to meet customer demands, thanks. Really let the air out of my balloon. Pun intended.

Was a great experience. Not as scary as it would seem. Easy take off and easy landing great photos and staff was amazing. Our pilot was Stan and he was awesome. Thanks for the flight. A little pricey but worth it if u have the money to spend.

After having booked a hot air balloon for Sunday Aug. 16th, 2020. I contacted the company on Thursday Aug. 13th at around 9:40am, wanting to re-schedule for Sat. Aug. 15th or any other day prior to Sunday because, according to the weather forecast, it was going to rain Sunday. I was going to propose to my girlfriend on that day. I spoke with Taylor, I believe, who strongly advised me NOT to reschedule for Sat. and to keep my original reservation. The day of, Neil called me at around 12:30pm, canceling the flight which was scheduled for 6:00pm. I was told to be on the lookout for further updates, to which nobody reach out other than to remind me that they’ll be keeping 15% of my money ($150). After no updates, There was no rain, I was unable to propose to my girlfriend, the sun even came out, and they kept my money. Following these conditions, I feel as this was a very malicious and strictly calculated scam they practiced on me.I am requesting for the refund of $150 they kept from me. Services were not provided. I have kindly contacted the company with proposition on a civil resolution but they haven’t intended to cooperate. I requested to converse with the manager, they refused to even passed me on, and said the manager shall call. The manager never did.

Amazing experience definitely going back for a other great time tanks guys

They cancelled my flight at the last moment and stay with 15% of my money.

The pilot and crew were excellent!! Very friendly, professional, and kept our safety and satisfaction a priority.

Went to celebrate my birthday with them and the experience was AMAZING ! received a lot of help from Brenda who was always willing to answer all my questions. The day of my flight, the crew was great. Stan, our pilot was the man! After it was over, we received souvenirs and some complimentary champagne to finish off the day! Only reason I didnt give them a 5 star was because of the distance. It took me almost 2 hours and a half to get there. Besides that, Great job!

This is one top notch company. We flew with them a little less than a year ago. I was surfing around online and realized I never left a review. I could not have asked for a better experience. Everything from the phone service to the pilots and their crew was flawless. We wer canceled 2 times in the afternoon due to weather. The third time we scheduled for the morning and it was well worth the wait. My Mother in-law is disabled and she flew with no issues. The crew helped her in and out of the basket and the in-flight experience was an absolute delight. The best part about the entire experience was the smile on my mother in-laws face when we landed. Anyway, we are thinking of booking another flight this year. There is no doubt in my mind this is the company that you will want to fly with. They really went above and beyond the call of duty to assist me and my family. Thank You!

This rating is for their poor management and their refund policy, not for the flight experience since I have never successfully experienced it. The main reason I am so mad about them is that They Dont Keep Their Words.I booked my initial flight on April, got a phone call saying they had to reschedule me since my booking was conflicted with another group, then they cancelled my booking for 3 more times because of weather, which I could understand. I just got tired of it, didnt want to try another time. Then I requested for a full refund, which should make sense. But their refund policy requires 15% fee. I guess it works for people who wants to cancel their initial flight, but not for my special case. I called them about my request, the lady answered the phone call could not decide and passed me to another gentleman, who agreed to make a special case for me and give me a full refund.But they never did refund me the money. Called them again, and this time the man who answered the phone (who called himself the man managing refund) refused to do the full refund with strong voice, even though I told him the promise they made on the previous phone call. Beautiful!!! What can I say?

Loved it

This was the most amazing thing I have ever done! Between the staff and the views we couldnt have asked for a more perfect day!!

Awesome experience with the US hot air balloon team! Ive used them multiple times. The staff and crew are experienced and know what they are doing. Always in good hands when they take you ip altitude.

Pilot was great awesome experience.

Great time for children or adults. You will want to dho ot again.

The views from the balloon were amazing, but we crashed into some trees! I thought we were going to be dumped out of our basket!

Nice,like,thise,ballon

Really a special experience