Very poor customer service and playing experience—from the start to the finish. Avid escape room fans, My wife and I always make it a point to play rooms when we travel. Escape LOU needs much improvement. Before booking, we had to call them a total of 4 times before we got anybody on the phone (after leaving messages for a returned call on two separate days). Once we arrived, they rushed us into the playing experience with very little instruction, despite them knowing this was our first time playing there. The room we did (Mr. Dupree’s Office) was something we could have created ourselves. Lastly, in the debriefing, we were asking questions about the experience, and it seemed that the game master didn’t have time for us, although we escaped the room with 20 minutes remaining. Having played other rooms in Louisville (Breakout, Countdown, and Locked In), this is by far the worst room we’ve done, from a guest experience and room experience standpoint. We won’t be coming back. Not worth our money and time.

Alrighty, we visited here today for a bachelor party. This is a pretty fun yet simple idea. The missions are put together well and they update the missions to keep things fresh. Its a fun team building activity. I reccomend it for an older group. I dont think younger kids below 12 would have as much fun. It lasts about an hour, but you do want to get there early to sign in. Its reasonably priced for the effort the employees put into the missions. Go with family, go with friends, but regardless you will have a good time.

Best Escape room experience thus fun! Weve done 11 different escape rooms and Skullys cabin is by far the most well thought out, planned and executed escape room weve done. The puzzles are challenging and logical, and the story is great. It all comes together at the end! 5 Star experience.

Escape Lou Was Awesome An You Get You’re Money Worth

ETA: We contacted the manager as requested. He handled it very well and understood our disappointment. We are happy with the resolution and plan to visit again on our next trip to Louisville. Ive changed my rating to five stars with the hopes that the next room with be fully stocked and ready to be solved.I am giving two stars instead of one because the facility was nice and the game area was good. Unfortunately, they left out two pieces/clues when setting up our room which made the game unsolvable. The gaming guide apologized and told us we won since they messed up. But that was an incredibly unsatisfying way to win. One of the pieces that was missing was the last piece to open the door. I would suggest the employees use a checklist when setting up the rooms in the future. We booked a private room, so we paid a lot for a game that couldnt be solved. I also suggest that if you forget to put the clues in the room, you need to compensate the players somehow for your mistake. Its a pretty big error to omit the actual puzzle pieces. A very disappointing experience.

So much family fun nice people

My fiancee and I visited our friends and we decided to try out the Dr. K escape room and it was amazing. Us four all passed with nine minutes and eleven seconds left. A lot of math, heavy searching, and brainstorming. Amazing time!

Very challenging and awesome. Different scenarios for different challenge levels. Had a great time with a large group of people, plenty of room for groups of all sizes.

Awesome experience! We were about 2 minutes from solving the puzzle but had an amazing time anyway. Best escape experience Ive had by far!

My five teenagers & I had a blast. We enjoyed the enthusiasm the staff exhibited when introducing us to the back story for our escape room. It was quite the show. We escaped with almost 19 minutes left. Amazing family activity.

Out of three escape room companies Ive gone to in Louisville, Escape LOU was by far the best. It seems like a small operation, but the rooms are amazing and the staff is kind and enjoy running the games. We started with the easiest difficulty, which was a little underwhelming, but as the difficulty ramped up the games got great and the rooms were awesome. We went to all of them over a month or so, and we cant wait for more.

A breakout room like any other? Not exactly. I like how they handle doling out the hints because you REALLY gotta be stuck. You cant cheat your way through it. Went with friends and had a great time! Highly recommend!

Such a great experience, our room guide was awesome, my 8 and 12 year old enjoyed finding clues and solving the puzzles.... The time and energy they put into these rooms is unreal.... will def. be going back to conquer another room soon. Thanks for the memories....

Took my daughter and a couple of friends for her 12th birthday and had a great time doing Mr Dupree. Good hints. Instructions for the safe were a little confusing, but they helped us with that once we had the numbers for the combination. Overall, they had a great time!

SKULLYS CABIN WAS AMAZING! So cool and lots of depth and details! Jamin was so amazing and cool! Def a 10/10 mission!

Well designed, well put together, challenging, and an absolute blast. Our host was hilarious and really got into the spy role. If youre looking for an escape room, you cant go wrong here

The staff here is awesome. Jamin was very polite and apologetic when my wife and I had a bad experience here due to the “team” we shared our mission with. Thanks to the staff!

I have been to a few escape rooms and I have to say that this is one of the better ones. The production value is top-notch and the puzzles are interesting without being absurdly hard. My group and I had a great time and we escaped! We will probably be back to check out their other rooms at some point in the future.

Loved it! Friendly and enthusiastic staff!Our room was creative, engaging, mysterious, and challenging. The staff conducted the experience well and provided my group just enough help when we ran into snags to keep the challenge from stagnating while still allowing us to solve the puzzles on our own.Great experience. Would recommend to everyone and go back myself.

We ESCAPED the James Bomb room! We had an amazing time! The staff was OUTSTANDING!

Work team outing. Had a great time. Jamin was awesome! We escaped!!!!

This was a great team experience. I had fun and the host was awesome!

Great birthday party for my daughter

Love Escape Lou. We always have such a great time there.Three rooms. Each room holds 10 people. If you book a room know that others can join your room if there are not 10 people within your group. It can be rewarding or you can be stuck with a we only like each other, give your death stare groups. We really like the laboratory room. I suggest that. My friend and I almost escaped it (with only two of us). Ive only played it and James Bomb.60 mins to beat the clock. Well worth the money. Fun staff. Great time no alcohol required (unless you want to drink just because. Lol. Great for families, friends, and team building. You can receive clues (though it takes away from your over all points at the end).

First timmer. Very fun, the time flew by too fast!! Very nice folks.

Escape Lou was much different than the other escape room Ive done before. You really have to think outside of the box with this one. Highly recommend for family fun or with friends!

So much fun. Addictive.

This is the best escape room I’ve been to. I have done two of the rooms, and both were a great experience. The technology utilized is impressive, as well! Staff are very pleasant and make the experience that much better.

We had a blast solving the puzzle. It was quite a challenge, but not impossible. Definitely be recommend going as a larger group; the more minds you can employ the better, but you can go and join another group. Make sure you plan on taking an extra 10 minutes to park and walk as there is not a designated parking lot. Definitely recommend as a team activity or just as a fun outing.

We had a great time, I would definitely recommend checking it out

Pretty cool room. Great participation from staff

Worst escape room weve ever visited. After we realized it was with a group of strangers we offered to pay more for another one. The employee was very rude and refused to help us. She also refused to give us our money back even though we never did the room. We then asked to talk to a manager and she refused to contact him. Plenty of other great Escape Rooms in Louisville area that treat their customers with respect. Update: We headed over to Breakout Games and couldnt have had a better experience, so much fun and the staff was amazing!

Great puzzles in a very interesting environment. We did James Bomb and had a blast. Well thats a bit misleading since we were able to escape by the skin of our teeth.

We reserved James bomb online and when we arrived we were told the room wasnt working. Very disappointing to be told this information minutes before because it was too late at this point to schedule with another escape room. We ended up doing the Dr. K room which was fun but the story line didnt seem as good as the James Bomb sounded.

First time in an escape room and loved every minute of it! The staff was helpful and polite. They made the experience more fun than I imagined it would be! Cant wait to go back.

Will is AMAZING!!! The room was super fun! You really get into the experience and almost forget it is a game. And my personal experience was extremely memorable. Thanks to Will, my son, and my fiance!!! Fiance worked with Will to propose during our game!!!! TOTAL surprise and Will, HUGE thanks!!! To say how into the game we were. I actually said to my fiance, yes of course! Now we have to solve this cuz I cant marry you if I blow up (we did James Bond). Lol!!!

Great range of rooms, really nice staff.

Daughter went there for a birthday party, she had fun.

Id never done an escape room before, and this was a great way to start. Challenging mission, secret doors, codes... Just a blast. Highly recommend it.

Great family activity.

Great experience. Everyone had fun.

It was a fun experience and will definitely be doing this again. This was my first escape room and I had a blast

Love this place! The kids always ask to go and its great for the whole family. There are nearby restaurants within walking distance. Awesome team here!!

Very good experience here. Ive done all 3 missions available, and everyone of them has been exciting. I highly recommend the James Bomb mission. Ask for Aimee!

I participated in the James Bond scenario. It definitely kept me entertained throughout the entire activity. I thoroughly enjoyed every aspect and the scenario seemed very well thought out. The staff were very friendly and made the experience even more enjoyable. I like the fact that at the end, you go through each participants accomplishments during the activity and different quotes that were said.

Loads of fun. Gotta do it again!

I took my boyfriend here for his birthday & we had a great time!! We did the Mr. Duprees Office mission with another birthday group. It was lots of fun & pretty challenging! Im definitely looking forward to coming back to experience the harder escape rooms!

The night I went I ended up tied to a bed frame with carbatteries hooked up to me in a not so specific place. A Russian woman put a cigarette out om my chest and demanded that I give her the information. I refused. After she walked out I managed to pee on the car battery and someone it shorted. When she came back in to electrocute me it backfired and killed her. The straps.slowly became undone. I managed to break free and escape. So 10/10 realism. .... Seriously though good family friendly fun

A little expensive but it was worth it, to bad we didnt finish it

Ive never been to an escape room before, so I dont have anything to compare this to, but my teenage son and I had a great time, and well definitely do another escape room again!

Fantastic. Fun, challenging puzzles. We had a large group and did two rooms. There was a mix of escape room veterans and novices. Everyone loved it.

Went with a group and staff was very understanding and helpful with all of our wishes and made the experience that much better. The puzzle was difficult and required teammork and a lot of brain power. Great place for a challenge ans with a group of friends.

Excellent activity for folks who love solving mathematical puzzles.

This place is my favorite escape room place. The staff are friendly. The set up is cool. The missions are challenging. Ive been twice and both were fun. I cant wait until the next mission is opened.

Always challenging even when youve done the same room a year ago!

This group is amazing. We’ve done a ton of these rooms, and escape Lou is by far the most enjoyable. The rooms are great and the staff is amazing.

This is a great local store with with handmade gifts. If you are just passing through I definitely suggest stopping in for a peek!

We had such a great time and will be back soon for our next escape room adventure!

Michelle was very friendly and helpful. Loved mr. Dupree!

The staff was very interactive, friendly and helpful and the game was well designed. Much more fun than I expected. Been to another nowhere near as good.

We had a group of 9 players and everyone had a great time. We played Mr. Duprees Office and had a blast.

Had THE best time! Two moms and 4 children aged between 11 and 15 - we all felt so COOL! Great staff - totally recommend

We completed the James Bomb mission in a group of five adults.PROS: large lobby to wait in, secure area for personal belongings (locked with a key), fast check-in time, very engaging room with enough to keep everyone busyCONS: limited street parking along Frankfort Avenue, only two missions are offered, other escape rooms provide a whiteboard to keep track of information

Loved the challenge - had a great time with my friends! The setup was awesome, staff was amazing - my favorite escape room so far! Cant wait to go back and try the other room. :)

Really fun and we scored above avg on James bomb. Great team building or for family.

Very challenging and large asortment of clues kept it exciting.

This is a great escape room. We did the doctor one and they are some great interactive pieces.

Great experience in cool part of town. Staff was fantastic. Went the extra mile over and over again.

A lot of fun. Ill be back to try the other missions!

Had a great time, fun room theme.

Awesome totally doing it again

Fun experience with a group of friends. Sign up for a mission and find clues in the room to escape!

Amazing experience. Amazing and fun staff. Awesome setup.

Great clues and drama!

We had a ball!

We had so much fun and solved the case with a minute to spare. Well definitely go back!

Just had an amazing time at Escape LOU! My group tried Mr. Duprees Office and we were sooooo close!!!! The staff was great and really helped us get into the mood of becoming secret agents. Highly recommend!!!!!

Had a great time but wish We could do bigger groups.

Great time!

Me and my friends didnt escape but overall the experience was fun

We had a great time! Very challenging

Great overall experience! Lots of fun

Work team meeting was awesome here!

Fun time but expensive

Great time.

The Escape is an awesome place!!

Fun

Loved it

Had a blasted and we escaped!!!!

Lots of fun

We had a blast.

Fun!!!

Never been here before.

Go!