The sign outside says Laugh Out Loud, and thats what I did. Its a cozy improv theater with about 100 seats. Most of them are around the many tables on the main floor. Theres a bar that has both alcoholic drinks and a soda fountain. Munchies are available, the smell of fresh popcorn is usually present.The shows are always different, its short form improv most of the time, and its on par with shows youd usually have to drive into Chicago to see. Funny actors, a good stage, and a very polished presentation make this a really fun place to spend a night out in Schaumburg!

I am writing this review because This company has zero interest in providing good customer service and does not deserve anyone’s hard earned money. My wife and I recently went to one of their shows and purchased our tickets through Groupon as we had sone several times before. On groupon we selected the Saturday May 12th at 9:30pm show, however apparently if its less than an hour before the show you selected it automatically moves your tickets to the next available show which in this case was friday may 18th but never informs you of this until after your purchase is made and you recieve the email with your ticket information. So you can imagine our surprise when we show up to the box office and the employee says he has no record of our purchase. I explained to him we just purchased the tickets about 45 mins prior on Groupon and he immediately understood what happened. He explained to me that if its less than an hour prior to the show the tickets go to the next available show and that I was atleast the third person this happened to that day. Ok great I thought clearly this isnt the first time this issue has happened so they will be able to fix it. Guess again, the next thing i was told is sorry nothing i can do for you but i will sell you 2 more tickets. I thought he was joking but no he was serious they expected me to eat what i already paid for 2 tickets and but 2 more tickets. This definitely was not going to fly with me and I asked for a manager. The next employee came to the window and said the same thing, “not our problem you beed to buy more tickets”. Where I come from thats called fraud! After this, I reached out to the owner Lilly through facebook, she contacted me the next day on the phone. I thought great clearly she is going to handle this situation fairly and apologize for the headache my wife and I had to go through the night before. Boy was I wrong, not only did she call me a liar she claimed the things her employees said to me never happened. No apologies, no remorse. Actually said to me I shouldn’t ever come back. Well thats obvious after all of this but I dont think anyone should ever go there again. This was honestly the worst customer service I have ever received. A simple apology would have solved the whole thing but instead I get called a liar and told Im not welcome anymore. Needless to say anyone I can share this story with I will. There are other comedy places around and they deserve my money a lot more than this place. Maybe they are hurting for money and thats why the are trying to double charge people i dont know but i feel bad fir all tge people who were scammed into paying double by this place. Avoid these terrible people.

Wonderful show. Went to the 930 show. About a 2 hour show.

Funny and friendly place. We enjoyed ourselves tremendously

Rude owner, doesnt know how to treat a paying repeat customer. business should be closed!

So funny

Not funny

It was fun!

Great show. Tucked in the corner.

Great place to take classes!