La Concha Renaissance San Juan Resort

Me and my family love this place, I visited a couple years ago when my daughter had ear issues and it was amazing, I really enjoyed my stay, except towards end of my stay. The hotel looked to be at its full capacity, and the hotel has an “only adult”pool, which was great except that all the pools were “only adult.” There were people all over the resort drunk and still drinking, people wearing very revealing swimsuits, I had brung my 2 children there, and I don’t even want to know what they saw underwater. Not very kid-friendly but apart from that very good service and would recommend!

Was not worth what I paid for it. Casino closed 9pm. Restaurant was slow

Love the ocean view right from the room. Spectacular. The hotel is elegant, the staff is friendly and yet proper.

I enjoyed the staff,very polite. The front Desk could use more training, no maps of The facilities of the hotel or the area. Front desk took forever to answer the phone. There were hidden costs like the breakfast! 2 per rm vs for all quests!?Overall I enjoyed my stay!

Place is pretty nice and the rooms are a good size. Pool area and beach area was nicely maintained. The individual rooms themselves looked a little dated and could probably use some updating but for the price you pay it’s a great deal

R.I.P.In memory of my friend German Leyva. He drowned at this beach 11-12-20. He was only 29 and loved traveling.Making him the 5th person to drown since September 2020. Please do your research about rip currents and tides. No matter what your swimming skills are : no one is an exception here. You are to respect the ocean. Tourist beware. Swim at your own risk. If anyone saw something

The staff is extremely kind and helpful. The room was beautiful and clean with a great view of the city from my balcony. This hotel is literally on the beach which is perfect if you’re on a vacation. So many food options available in the hotel and in walking distance from the hotel. I will for sure be staying here again next time I’m in Puerto Rico

Parking garage exit process is horrible. No one answers the help button, and the machines dont take payment due to some error that no ones fixed, forcing you to re-park and go all the way back to the lobby. Whoevers in charge of the parking deck should be replaced. Youre losing a lot of money from all of the people who get frustrated and just move the gate and leave without paying.Not allowed to park in the loading area while checking in and unloading bags like every other hotel. Okay, Ill carry all of my stuff from the top level of the parking deck...Hotel was essentially shut down with no normal guest services youd expect available, due to covid I guess? Wheres the alert on your website saying The price is the same but theres nothing to offer except a room?No one at the front desk would answer the phone for days before arrival to answer basic questions. I never had someone answer the phone, ever, not once, during normal business hours.Total waste of points.

I will never stay here again. My sunglasses were stolen from my room during my stay, absolutely no follow through and was given the run around. Very poor customer service from the majority of the staff. Even another staff member commented on absurdly long wait times for assistance. If you decide to stay here, keep your expensive belongings with you at all times. Ive heard the horror stories, but Ive traveled nearly weekly for 5 years and have never had anything to simply disappear from my room until now.

This is a Marriott flagged hotel located at 1077 Ashford Ave, San Juan, 00907, Puerto Rico. Its in the Coronado Beach section of San Juan. We were there for a short (four day) vacation.We made the reservation shortly before the recent earthquakes in Puerto Rico. If we hadnt made the reservation we might not have gone to Puerto Rico. However, the earthquakes were on the other side of the Island and we saw no damage from it either in the hotel itself or the surrounding properties .I loved the hotel. There are several pools, some designated for adults and some families. You are right next to a beach that is not very large but is certainly sufficient. Each day we were there, the tides were really strong and there were red flags out that indicate swimming is not permitted. Some people (myself included) did go in but never very far. I dont know if this is typical or we just were unlucky. Also be aware, there are no lifeguards either at the beach or the pool.The hotel seemed to have lots of college kids on the weekend and was kind of loud and crazy in the lobby. However most of the time it was more sedate and seemed to have a nice, friendly, diverse clientele. The staff was extremely friendly and helpful.There are several restaurants at the hotel. As you would expect of an upscale resort hotel the restaurants are on the expensive side. There are many reasonably priced restaurants on Ashford Avenue and the streets near there . We ended up eating one meal in the hotel and the others in the restaurants nearby. There is also a CVS nearby as well as reasonably priced souvenir shops We felt safe walking around after dark.There is a casino at the hotel but its small and not too lively. There is a larger fancier casino in the other Marriott Hotel a short distance down Ashford Avenue.In summary we loved the hotel. It was fancy but not overly formal . We definitely might come there again

I go to Puerto Rico very frequently and have stayed in several hotels, but Hotel La Concha is the best. The service is excellent, it is well located and its panorama towards the sea is beautiful.

I had my wedding at the La Concha and it was absolutely beautiful!! The staff was amazing and the people are so friendly. We all felt safe and the hotel has beach access. This resort is one of the best resorts Ive been to. I highly recommend staying here and I plan on returning again!!

Great beautiful hotelBut please BE AWARE!!!! 2 people drown on this Beach this week, in September 2020

Amazing property, delightful service and the ocean view couldnt be better! They are taking temp upon check in and require covid testing confirmation before check in, we really appreciated all the hard work the staff is putting in.

You will never have a less that perfect time staying at La Concha. This is my 3rd time staying there and it was amazing! Everything from the suites we stayed in, to the food and drinks, the resort amenities and service is second to none. La Concha actually set the bar for what I look for during a beach vacation and I am still yet to discover a hotel to top it. It’s close to everything: Old San Juan, amazing restaurants, bars, and clubs. I highly recommend staying here if you’re ever in San Juan. Trust me, no where else will cut it.

Great big suites with fun adult pool right below them

Beautiful Views. Wish pool was open and wish the continental breakfast was free.

La Concha Renaissance Hotel is elegant with the 1960s vibe and decor at its best. Customer service at the hotel is extraordinarily friendly and welcoming.

Despite numerous earthquakes in the region, Our family, along with twoOthers we were traveling with, decided toKeep our reservation at LaConcha. To say that this hotel is not family friendly would be a gross understatement. I would never recommend this hotel for those traveling with children. The staff treated them like stray dogs, as if they were a nuisance and unwanted, the staff was unfriendly and at times overtly rude; they yelled at our children, complained and told them at one point that they weren’t allowed to play at the pool. They had no entertainment at the pool or beach: no music, no fun activities to keep the kids entertained. At one point, we started playing our own music, which the other guests were so happy about until Alina, the pool manager sent one of her minions to tell us to shut it down, while she hid behind him. the food and beverage service Was paltry at best. Most times it took over an hour to get our order, something as simple as a few cocktails and at times we never even received our orders. When ordering at the pool bar directly, numerous staff members would stand around Watching us attempt to order while being completely ignored and did nothing to assist. Alina, the pool/food and beverage manager, was incredibly rude and dismissive. She didn’t make any attempts to assist us. Just stood there watching. They nickel and dime you over everything, like charging extra for every little side sauce, etc. for example, an impossible burger ended up costing more than $20 if you were foolish enough to order a side of garlic aioli. On our last day, we ordered 5 impossible burgers and a few drinks and the bill was $345. When we asked the waitress and manager why, they simply said “look here’s the menu. This is what we charge. Too bad”. Their non apologetic and arrogant attitude left us walking out of the hotel with the worst taste in our mouths. Needless to say, we will not be staying at this hotel again with our children and would certainly not recommend it for those looking for a family friendly resort.

Overall we had a really great stay at La Concha. We were here for four nights over a holiday period, so it was very busy, but the staff was attentive and did a great job.Pros-- they accept Marriott Suite Night Awards if space is available, which a lot of resorts don’t.- adult only pool- the amenities offered were actually useable and beneficial to have (towel service, chairs on the beach, bottle service, bikes on property, free club entrance)- the food on site was phenomenal. We had many great meals.- the view from the hotel was incredible.- rooms clean, spacious suite, and balcony- the resort was authentic; compared to the Marriott Resort down the beach, I think I only saw the Marriott logo once at La Concha.Cons-- 18% resort fee is too steep in my opinion.- as with any resort, the drink/food is way overpriced.- the rooms/property need a little TLC. Given, the island is still recovering from the hurricane, but having the lights flickering and ceiling falling apart in an operating elevator is unacceptable.We thoroughly enjoyed our stay here and will likely stay at La Concha again, especially because the beach was very nice, we could always get a seat on the beach, and it was a quick Uber drive around the island.

Beautiful hotel and friendly staff! Needs to improve guest who bring their on speaker and play their own music and play it out loud. That should not happen. Other than that super super!!!

Will definitely be coming back, pros: lots of things to do, great location can walk to get food, shopping. Cons: Parking 20 per day / lot is very narrow.

Amazing place!!! I loved the views from my room. This place is a lot of fun and great spot for a quick vacation.

Everything thing went well stayed here for the Fourth of July weekend and everyone was very nice and helpful, they were ready to answer any questions I had. Only complaint is locals come here on the weekend and are little loud and take up the casino space. If your gonna stay here avoid weekends as it gets pretty filled up!

We were there mid March for my husbands 50th. Hotel and staff were very nice . The pools were nice . The bar was nice w friendly bartenders but closes at 9 pm . The casino is small and had no bar inside only waiters . Never went in there . It’s beachfront but water too choppy to swim in. The last night there the lockdown went into effect so restaurants within hotel closes and only serves to go. Not their fault, the bar stayed open and gave us place to hang out til 9 since the local bars n restaurants on the street were closed .

We were meant to stay here back in March but our flights were cancelled so we sadly didnt get the opportunity. However their customer service was absolutely wonderful and successfully helped us get the money back from our travel provider!Looking forward to staying at the hotel and give it the full 5 stars when this is all over!

Fantastic rooms, amazing views and great staff. Jonathan is a great host and very knowledgeable and helpful. Plus, the food is dynamite

La Concha resort is an amazing getaway in San Juan! Close to streets and shops to enjoy town, but also private resort style experience inside, with an awesome pool, a great spot on the beach, a casino and more! Our kids loved staying there as well, enjoying the pool and beach all day! The booking staff especially went above and beyond and were incredibly helpful with our reservation and we enjoyed free breakfast with our stay every day!! The Loft restaurant was excellent and their staff was very enjoyable. We will definitely be going again! Thank you :)

It was my first time there, its beautiful. I cant wait to come back.I love Puerto Rico.

Very expensive. But The place had 2 pool and access to the Beach.

What a beautiful ocean front hotel. Came the day after the earthquake. Hotel has power. Food is outstanding! There is also a really nice small casino with NO smoke...a first!

Every thing was wonderful about this place food and staff was

We had an amazing time. My husband and I stayed here for a few nights to escape the cold weather and get some R&R. Everyone working here is super friendly and never hesitated to help you with anything you needed. It was incredible waking up to our view of the beach and having access to the amenities available. We hope to make it back one day and definitely plan on staying here if we do. Thank you everyone for giving us memories that will last a lifetime!

LaConcha has been SO much part of my life the past few years. Im an avid Condado traveler with over 1000 nights stayed and know the area quite well.The LaConcha Hotel Staff is wonderful in every way = not one day of my trip did I incur any type of issue. Housekeeping/Reservations/Pool and Food/Checkout - everything was PERFECTION!*(my only tiny issue had nothing whatsoever to do with LaConcha, rather the supposed adults with children who do not know how to educate or teach their children how to behave in public, specifically IN the pool) If I had behaved the way some of these children did when I was a kid I would have been severely punished - its shameful the lack of parenting today)

Staff is courteous and the Hotels is beautiful and in a great centric location.There were several maintenance issues that needed to be taken care during the 1st couples of nights of our stay: (1) strong vibration noise coming from the AC, (2) TV/cable was not working, (3) the room phone was not working thus We had to go to the Lobby personally to report these issues.Also, the room assigned to us had a ventilation issue. Seemed like one of our room neightbor’s was smoking, on a non-smoking property, and our room had a strong cigarette and pot smell. This happened several times during the day and nights. I had to wake up at 1am and 6am to open the room sliding door for the smell to go away.Now on the 3rd day we were relocated to a different room. I have mixed feelings about this place. The 3 stars are for the hospitality, property modern and beautiful decoration and its location. Less 2 stars because of all the items described above and all the visits to the front desk, calls to follow-up and sleepless time due to all the issues.

Its a very beautiful hotel. Very nice to stop by and spend some time and take some pictures but I wouldnt stay at the hotel again. The room had this strange smell that wouldnt go away like bug spray. No one picks up any of the front desk numbers. We asked the front desk for towels and water, they said someone will be right up. Never showed. Our car had a large scratch so the Valet supervisor was supposed to call, never even called. Plus you have to pay $20 a day to park in their hotel parking garage. $25 a day if you valet. We stayed 7 days that adds up.

Loved It! Beautiful resort and beach. Only downfall was very pricey drinks and food. Do not recommend the city view Room but it is in a great location with restaurants and stores close by. Wonderful helpful staff! Can’t wait to go back!

Absolutely the best customer service from the we arrived until our departure. Jose and the other Lobby Bar tenders were great as the staff at the adult pool. We dined at all of the restaurants at the resort and enjoyed every morsel....D E LICIOUS.Also the resort is centrally located in down town San Juan so there are many things available in walking distance.

This hotel only offered a continental breakfast as that part of the welcome gift. If you had eggs or bacon you were charged. Its ridiculous for a platinum elite, the hotel was non-complaint and didnt have a lounge either. Management and staff are not set up to deal with the property at full capacity. They were constantly under staffed and the limited pool seats fill up at 7am with people leaving a towel on the chair for hours while never actually using them. This is not monitored at all by staff. Do I really need to have an argument with someone over a chair while on vacation? It needs to be policed better.Those were the issues but overall its a fine hotel with a great, fun bar in the best area of San Juan. And this was my 3rd time there. Plenty of amazing restaurants nearby and the beach is solid. So its worth a try but some tweaks are def needed. PR is a wonderful place to visit but I will try a different hotel in a different area of Puerto Rico the next time.

Me and my wife had the best time here, amazing view, amazing pools, amazing service and awesome rooms. I have been to many resorts in past, but this was far most one of the best i have ever came across. Me and my wife were initially here for 2 nights we checked out as we wanted to go explore culebra, we went there and started missing la concha, we cancelled our plans for culebra and moved back to la concha for 3 more nights. We are still missing it. :) It is the place one feels cozy and gets all the comforts, totally worth every green bill one spends. It is a landmark one should visit and experience it. I am going again next month.

La Concha is a beautiful resort located on the beach. Clean, updated rooms with attentive staff. We will definitely be back!

Hotel room was good as well as the pool. The front desk service was horrible, I booked and paid 2 rooms with hotels.com and was charged double for one of the rooms. The front desk service was rude. I have been calling to get the refund from the double charge and no one answers. I will not be staying here again.

Everyone at the La Concha is very welcoming and helpful. I received numerous compliments from my committee members that attended our conference at La Concha. The food and drinks are great. The rooms in the suite tower were spacious and well-appointed, and provided an amazing view of the ocean. Cant wait to go back!

Great location. Pool, OceanView Rooms, Beach Access are fantastic. Great Staff, Good onsite food available and lots of options within Walking distance. Also like the ability to have fun in the connected Casino and the Hot tubs and pools are open 24/7.

Stayed @ LaConcha for our sons wedding. Service was always courteous, considerate, and friendly. Sand on the beach was not white, but it was very fine and perfect for enjoying the water and beach. Convenient to Old San Juan, and we all had a great time. Casino is right off the lobby, and pools were abundant and staffed for comfort as well.

We loved the look and feel of the resort and the friendliness of the staff at check-in. However, when we walked into the room and saw the floor to ceiling glass wall and the breathtaking ocean view we were amazed. We loved stayting here and decided we would like tocome back and spend more time. It is also convenient to walking to restaurants and shops. The staff checked on us to see if we needed anything in the afternoon and morning. Overall this was one of my favorite resorts ever!

I decided to check in after a business conference to relax for the weekend. Prior to my trip maybe a month or two before I requested an early check in so that I could actually relax. I arrived at 9am and had to leave all my materials in the bell-hop room until the room was ready at 4pm. This did not allow me to shower or attend my planned daily excursion. I am also a Marriott Bonvoy member, and am beyond disappointed. While the property is nice, its overrated and I would have expected better service.

Huge room, great restaurant selections, wonderful pools and beautiful beach. Everyone that works here is so accommodating, rooms are spacious and clean.

This place has an amazing view of the ocean with such a beautiful clean beach. The staff were friendly and helped us book reservations for dinner and snorkeling.The infinity pool that overlooks the ocean was our favorite spot especially at night.The food was decent and drinks were delicious. The resort is walking distance to many restaurants and close to the fort.Only thing, they could use some inscents in the hallways they smell a bit musty.All in all great place to stay.

There is almost no way to communicate with the front desk. We were stuck in the elevator for over half hour and laughed at when we complained about it. ZERO empathy or services. And yet they charge us over 700$ for two nights?We have a one year old and have never had a problem here before, but don’t open up and promise something you cannot deliver especially at normal prices. Sadly we will not be back.El San Juan it is!!!

The room was absolutely beautiful and spacious, clean and well kept. I had a great view from the balcony and my friends had a sea view. It has a lounging area that also includes a kitchen with utensils. There is a microwave, coffee maker and other amenities. Lots of activities going on in the building. I enjoyed hanging out at the bar, and the night club in the hotel was fun too. The beach and heated pool was the best part of my vacation. This place made my trip to San Juan memorable and I didnt want to leave. I am definitely going back soon and i will be staying in this resort.

Great hotel right in the heart of El Condado. We got the Ocean View suite which was wonderful and comfortable. Room had a nice balcony overlooking the beach and small kitchenette with refrigerator and sitting area. The staff was very friendly and helpful.

This place is Heaven on Earth of Resorts . First thing first the greetings met with Sangria and Beautiful people with great attitudes and welcomes . We got our room fairly quick and we were blew away from the view of the ocean and infinity pools dj bars workouts facility the bed is like sleeping on clouds and robe felt like pure wool this my first time to San Juan and this is the best of the best . Good job

My husband and I stayed at La Concha for 4 days/ 3 nights. The hotel service and amenities are excellent. The property is clean and pristine. We utilized the gym, went to the pool and beach. Everything was excellent. We at dinner by the pool one evening with great food and the ambiance was warm and inviting. We had a great time and excellent experience. Highly recommend La Concha. We will return.

Had a wonderful experience during my stay. The service was great, rooms and pools were clean. Stayed in the ocean view room, the balcony wasnt big enough to have a table and sit out at but was able to still stand and look out at the ocean. The beach area is clean too, the waves were pretty high so it was a bit dangerous to get in too deep. They have a few restaurants inside, and their room service was great. Food arrived quick and was filling. They also offer a variety of excursions that offer pick up/drop off from the hotel, took the Culebra snorkeling trip and it was fun.

Perfect location on Ashford Street to everything you need for a resort vacation. Get the ocean view jr suite and you wont be let down. Call ahead to inquire about construction. The hurricane is going to keep it around for a bit but dont let it hold you back, just bring earplugs!

Good location. Every one was very friendly and helpful. Nice rooms good views.

Great place to stay. Right on the beach.Service was fantastic ...everyone is very friendly. Fabulous staff on the beach who set up your sun chairs n umbrellas they also serve food n drink. Great pools ...with pool service for food n drink. Lively bar area in the lobby. Casino n Club. Not far from San Juan. Cant wait to go back !!!

This hotel was gorgeous. The rooms beautiful...

We enjoyed our stay at La Concha. The beach access was excellent and the pools and outdoor patios with bar & food service were wonderful. The suite was amazing with a huge bathroom and comfy bed.

I love La Concha Hotel! Whenever I get a quick break to “escape” within the island, this is my go 2 place.Our last visit was for the Halloween party this past week, needless to say- we extended our stay. The hotel is so open, clean and fresh- You can feel the ocean breeze everywhere! Plus it’s got a Charming retro vibe with the perfect amount of modern glam. Food is great, staff is amazing- we were very happy with our stay. Only part I didn’t love was their food selection- we found it to be quite limited. Their more casual restaurants have a pretty limited (and basic) menu. While the food was delicious, it got old after the first two days- especially the room service menu. Oh and bring your own pillow- that’s aMust. Looking fwd to the new year party!

The hotel is beautiful. Staff is very friendly. I am definitely going to come back and stay here again.

La Concha exceeded our already high expectations! Excellent food, drinks, service, amenities, and location. All the staff members were extremely friendly and really made us feel welcome. Will definitely be back again!

Had an absolutely wonderful vacation here with my husband and dear close friends of ours.Room -. We had a single on 10th floor with an ocean view. The only minor complaints would be that room was a bit small and we would have loved to have a full balcony. But it was a good set up for my husband and I and that is just me being picky! The bed was comfortable. The room was clean. The view was amazing!Grounds - Pool was great, get down early on the weekends for a seat at the sunny pool. The beach was great and no additional charge for a chair if your a guest.Service - everyone was so nice! They did a great job of striking a friendly balance but not being all up in your face. Like I hate it when housekeeping comes super early... They seem to come every time we were out and knew not to bother us to early.The fancy drinks at the lobby bar are awesome!We are definitely going back!!!

Second year spending the Holidays at La Concha and another great experience. Fantastic location, staff, and facilities. Regardless of how many guests are there, everything runs smoothly and the staff does whatever they can to ensure a great experience. It is the perfect place to stay while visiting San Juan. Looking forward to our next visit there.

Positive: Very nice however puerto rico is like a communist country right now. With this covid stufff. Hotel charges --- a night and a amenity fee and cant use gym,pools,beach absolutely awful. Didnt know till checked in at 10:30 at night. Negative: Not told of amenity closures till 10:30 pm. Charged -- a night and parking fee an hotel fee cost 290 for nothing!!!

Been here multiple times and La Concha never disappoints. The staff it top notch, the location is right on the beach and has two great pools. The food is fantastic and the drinks are even better. It has something for everyone. Family and kid friendly. Bar at nights offer music and a good crowd.Multiple dining options on the property and also surrounded by food and bars that are convenient for people looking to venture out. Casino is there, not my style, but looks to be well kept and run and a good crowd. Will be back again.

Friendly staff, clean rooms, the beach area is easily accessible.

Beautiful resort with lots of gathering spaces and food options for guests. 24/7 pool and hot tub access. Very close to shops and local bars. Excellent staff!!

This is a great property and convenient to many restaurants. It is only 3 miles from Old San Juan which is an easy Uber ride away. There are 3-4 pools to choose from and plenty of chairs on the beach which is just steps away. We had a suite which had a large fridge and freezer, pots and pans, silverware etc. anything you need to make a small meal.

BEAUTIFUL.... everything was great...food,service,room,staff super nice

The hotel is a luxury place to relax and enjoy yourself for a weekend. Everything is neat and super clean. The beach area is also awesome, beautiful scenery to die for. All in all I had a beautiful stay at La Concha, enjoying the luxury scenic. Thumbs up all the way!

The staff was most understanding, helpful and sincerely concerned about the Corona virus and how it ended our stay after one night. Under normal circumstances we will DEFINITELY book this resort.

La Concha took a ride in 2017 with a direct hit from Maria. She is doing much better now. Looks amazing!

Also a great place.. missed my plane and had to stay a extra 2 days.. we stayed here and it was awesome had a ocean view on the 6th floor, wow.. pools were awesome to, 24hour pool never even here’d of such a thing.. love it

Definitely overpriced. Paid nearly $2000 for the weekend, NOTHING inclusive. My room was very basic and had roaches (check out pictures). I literally spent 2 grand to spend the weekend in roaches. Tried to reach out to get room changed. Was put on hold for no one ever to take my call. The next morning went down to the front desk where they were slammed. Stood there 45 minutes without speaking to anyone. At that point I realized I didn’t want to waste my one and only weekend in PR bickering with the hotel staff and left. It also wasn’t cool to find out that the place is basically a night club on Fridays and saturdays, not a peaceful romantic getaway. WILL NEVER RETURN!!!! I suggest you don’t waste your money on this dump

Fantastic property on the beach. Very good service and dining options. Great lobby and pools. Could use some updating and general maintenance, but great stay in Coronado.

Worst experience ever.At time of check in my room was cancelled and therefore no rooms available due to a water pipe problem.Staff very very unfriendly not willing to accommodate us.i paid for a double room oceanfront, after 2 hour of waiting, they gave us a city view full size bed. not what a reserve or paid for.Worst customer service in my life.NEVER NEVER NEVER RECOMEND THIS HOTEL.Unfriendly staff, very slow service, rip off prices. Worst experience in my life.Luis check front desk guy soooooo rude to us. He deserves another job

This place is beautiful! Tons of pools and a beach on location. Right next to a strip with all sorts of stores and restaurants. The staff was very friendly. Very clean with beautiful views. Great safe area. I plan on returning to puerto rico in 2021 with my friends and their families and we will be staying here. Thank you for having us.

Good atmospheres. Staff is friendly. Plenty of activities to do between the multiple pools and the beach!

The views from the rooms are amazing. The pools are fun. The staff were quite helpful and made you feel pampered

Our 4 day mother daughter get away to Puerto Rico was such fun and LaConcha provided the perfect backdrop for our memories. We wanted to spend time in Old San Juan, soak up the sun at the beach and the pool, and exploring the rainforest. The hotel provided beautiful pools and beach, with an amazing ocean front room, and just a short Uber ride to old San Juan. I am planning to return with my husband in the next year or so and we will definitely stay at La Concha.

One of the best hotels weve ever stayed at, anywhere in the world! We came for our 20th anniversary and had a fabulous time. We cant imagine staying anywhere else in San Juan again (this was our third trip to PR: honeymoon, 15th anniv and now). La Concha is the perfect mix of traditional and contemporary. The location - 10 minutes by Uber (just introduced!) from the airport and next to a great street full of restaurants and shops - is ideal. Our rooms views were breathtaking and the the service was world-class. We loved everything about our stay - including the multiple pools (5? 6? who can count!) and cant recommend it enough. We even signed up for the yoga on the beach (with wine) and it was nothing like I expected - I had a lovely time. I sweated for months picking a perfect place for my wife - she knew we were going away, but not where. We could have gone anywhere from NYC, but I picked La Concha based on research and the reviews. Many people asked if PR is back - and I can tell you for sure that San Juan is back, indeed and the people and the economy welcome your support. We arrived on Friday morning and left, reluctantly on Sunday afternoon. It was truly a #LifeHighlight. THANK YOU, THANK YOU, THANK YOU!PS: I lost $20 at the hotel casino, but my wife turned her $20 into $89! We even love the casino.

Looking forward to my third year in a row staying at La Concha this fall. My husband and I love it here. It’s got to be one of the nicest resorts we have come by (you pass a lot on destination tour rides), we are always so happy to pull up to La Concha. The staff is amazing, and server José, out by the pool and beach area, is amazing! The restaurants are great, and added a new Italian restaurant last year. Gives you a little break from all the amazing authentic food, if you need a night off.We always have a Beach view room, worth every penny. We also love how you basically have 2 doors to your actual room. The bathroom area can be completely shut off through a big glass door to the entry of the rooms….it is just perfect! Don’t forget to take advantage of the Adult pool, no kids, and looks right out over the beach, it’s always our first go to, if not to the lobby bar, if we arrive early and our rooms still being prepped.I can’t imagine staying anyplace else in San Juan, AND the Sunday food tents in the park right next to the resort INCREDIBLE!

If you are looking for a quiet retreat, this is not the hotel for you. The hotel hosts multiple events throughout the week and weekend and depending on the location of your room, that can mean loud music well into the night/early morning so bring some earplugs. Also, it seemed there was minimal recognition/amenities for Bonvoy Elite members as compared to other properties in the area. Other than those items, the rooms are nice and if you get an ocean view room, the views are awesome.

I had an amazing time here for my anniversary. La concha resorts is so much better than the photos! The place is beautiful & very clean! Wonderful atmosphere. I loved the food, just wish the restaurants and/or drinks were all inclusive because I spent a ton of money on food & drinks, but it was worth it. I would definitely visit this place again.

This is a very nice hotel built in 1958. Kind of a cool retro vibe and they do a nice job a providing entertainment in the lobby in the evenings. This is our third stay here and have had a great time with a few misses.

Excellent place on the beach. Hip, modern, and clean. Touristy, but just right for us! Good for kids & families. Food was just OK, however service and attention to details here are great.

Puerto Rico restrictions right now are very ridiculous, other than that, the hotel is great but the dont have AC on the hallways and it is humid and hot.

Beautiful property and the most amazing and friendly staff. We had a great time on our honeymoon and can’t wait to come back!

Beautiful and wonderful,,they made our 20th wedding anniversary awesome. Thank you. And a special thank you to Kisasha M.

Good trip with great views. Direct access to beach. We spent a week there and our room was not cleaned well daily. Saw bugs on floor the last couple of days. Upon checking out, I was surprised by $750 of additional charges for “resort fees” on top of the expensive room costs.

Over been here several times. Even though this visit I did not have a room here, I always have to make a stop for their passion fruit mojitos in the lobby bar. Rooms are clean, staff is amazing, and just the overall vibe brings us back here everytime. The Lobby smells amazing. I also love they way the elevator says Lobbay when you arrive in the lobby. Lol. We had my sisters wedding here 2 years ago and it was flawless. Always night time fun in the lobby bar area and by the pool, plus you have a casino inside. The ocean breeze keeps out door spaces cool and comfortable. Of you have a late flight out and a few hours before you have to leave for the airport, no worries, they will hold you luggage and even provide you with a fully equipped shower and private locker room to freshen up before heading to the airport. Gives you time to visit the city before heading home. Love this feature. It really was appreciated. Love La Concha!!! Ill be back.

This hotel has really good views of the beach, and you can easily walk onto it from the resort. They also have a really good Mediterranean restaurant, and the food there was awesome! The rooms were colorful and nice looking, and the infinity pools were incredible! Not to mention the service was top notch! I would stay here next time I’m in Puerto Rico!

I really wanted to like this place. Ive been to Puerto Rico a few times and absolutely loved the hotels I had stayed in.Rooms were dated, service was mediocre. We received a free suite upgrade through Marriott, but the suites were similar to the family friendly suites in Orlando, Florida - not luxury. Some of the staff were pleasant, a lot were rude. Food was overpriced. Valet required waiting 45 minutes before we could get the car - ridiculous given the $25 per night price.The booking system is outsourced to their corporate office, who have no idea about customer service. To amend the booking, I had to contact the General Manager directly by email and request a change (they were, at least, very hospitable).For a destination hotel in Puerto Rico, this fell short. Would recommend staying at the San Juan Stellaris Resort if you are looking for a Marriott property to stay at.

They had lots do do, however there where happenings that we did not know about. Music parties, dancing all the fun stuff, we missed some good happenings. The service and the amenities where awesome

The staff, room and ocean view were Divine!!

Stayed 4 nights with my husband. Overall we had a great stay. I booked a pool view room with king bed and balcony but when we arrived we were told pool rooms were being renovated. We were offered a city room which I did not want and then an ocean view room at $50 more per night. After some discussion (and the employed walked away for about 10 minutes) we were given an ocean view rook with a queen bed at no charge. The room was clean and the bed & pillows were very comfortable and the view was beautiful.The hotel is very well thought out and designed - they pack a lot in in a smaller space. Every space, inside and out and the beach were very clean. Staff were all friendly and helpful - we interacted with Jose at the one pool a bit and he was a sweetheart as was the bartender. We were there Sun-Thur, not much action during the week at the pool bars, kinda quiet, but that was fine.We enjoyed the pools and the ocean - it was always a red flag but we still had fun in the waves and werent bothered by an undertow. There are plenty of stores and restaurants within walking distance.Its about a $5-10 Uber ride to Old San Juan. We played roulette in the casino each night and mostly lost but it was still fun. Free drinks! The only other issue we had was that the ice machine did not work on our floor (3rd) and your room key operates the elevator so you can only select your floor - hard to get to another floor to get ice. Also, the lights went out a couple times but it was only for a brief time. Resort fee is a bit steep, but what are you gonna do?!All in all, we had a great stay and would return!

La Concha is a wonderful Oasis in San Juan. The architecture and design of the hotel is all related to water. The rooms were plush and comfortable. The lobby bar is cool. My only complaint is that we didnt win big at the casino!

Beautiful Hotel! However calling it a resort is a push because it is not all inclusive. Rooms are beautiful and overall beautiful atmosphere however not worth the price. Very expensive! Pool and beach is open to the public so it tends to get overcrowded. Not sure if its only for hotel guests but there were outside people enjoying the amenities. The food is good depending which restaurant you go to but very expensive. For the price of the food I would expect top chief quality cuisine. Alot of the food was very bland and boring not worth the money nearly went out to eat everyday instead.