Patrons need to know ahead of time they have to make reservations for pool time and not when you are on your way to the pool! Chaos could have been avoided if your patrons were informed.

The staff at the resort go above and beyond and I would highly recommend the property. We stayed in the 2 bedroom suite with an ocean view balcony. The balcony itself was massive woth 3 seating areas and a large dining table for 6. It has heavy hurricane proof doors akd when we tried to open the door when we first walked into the room the handle came off in our hands making it difficult to open and closs for the rest of the trip. Appartently the room is privately owned and rented out through hotels.com (probably someones timeshare) so the when we called the front desk they were unable to send someone up to fix it. We had a full kitchen and brought breakfast stuff to heat up etc and the microwave didnt work or the toaster oven either. Also the fridge ice maker was broken as well. Besides the upkeep of the appliances and particular unit the rest was perfect and clean with lots of space. The unit owners need to do some maintenance on a few things but the rest of the ammenties on the property were fantastic. Great for families!

Te beach was perfect, staff was friendly, and the lagoon pool for the kids was great for them they lived it. And we got to enjoy the tiki bar the entire time. Only drawback is the solo full service restaurant.

The Resort did not disappoint the property is luxurious. The room we booked was very large with a full kitchen. I had a spectacular view of the ocean and loved just sitting on the balcony. We walked right out onto the beach. The staff was so warm and welcoming. The unit was very clean and the housekeepers went out of their way every day to give us whatever we needed. Guest Services treated us like VIPs. The Resort grounds were big, with gracious and friendly service. Excellent food, views and pools.

Our stay was wonderful. The staff was very friendly and accommodating. The property was gorgeous and we will definitely stay there again. Our unit was right at the beach with lovely location in the building and views. The ocean looks awesome and you can take some mind blowingly beautiful pictures around the beach and the golf course. Staff is helpful and courteous and the food and deserts are superb. We enjoyed swimming, as well as the relaxing fire pits. I would highly recommend the Resort family and friends.

This resort was amazing! There was lots of space in our room, with a perfect balcony view of the ocean. Our room was very clean. The bathroom and shower was spacious and the soaking tub was definitely used! The food was tasty. All in all we received good value and I would stay here again!

My wife and I came here to celebrate our twin daughters graduating high school. Our vacation could have been better. There were such amazing staff there. Everyone was extremely polite and sought to make everything special for us. The room was very clean well appointed with breath taking views. We gave deserving tips to the housekeeping staff were genuinely concerned about making our stay enjoyable. We spent a lot of our time at the pool and beach area. I honestly did not want to leave. Our experience was the best. We will be back, thank you so much everyone for treating us so well. I have been saying praises to all of my friends and family! The service we received was absolutely first class, it was definitely one of the best resorts we have visited.

This was a perfect location on the beach. We experienced friendly service, balconies with great views, heated infinity pools, comfortable rooms w/ full kitchen and lots of fun activities in the area. Restaurants are in hotel which makes everything very convenient. You can literally walk out the back of the hotel and out onto the beach. I would definitely stay here again. Breakfast was great, room service was perfect. Easy parking at the hotel. We paid good money and reviewed great value.

The towels were very nice, as were the bed linens. The housekeeping services were excellent. Nearly every member of the staff was attentive, concerned, approachable and prompt in addressing our needs. The grounds were immaculate, and the beach was well kept. What a beautiful resort. The resort was completely booked but we never felt cramped or crowded in any way. Food and service was very good. Everyone at the resort was extremely pleasant and helpful. I would recommend this resort to anyone and I am very particular.

We were celebrating our 5 year wedding anniversary and boy was it in style. A friend had stayed here and recommended it to us. I am sure glad we took her advice. As an outgoing couple we loved the fact that we could walk right out to the warm and sunny beach in the winter! I love to run and took a 3 mile run north, purposely stepping on the incoming tide with my bare feet. We did not have a car, so the concierge Frank arranged for a driver whenever we needed to venture out and explore Palm Beach. Breakfast at the restaurant in the hotel and the service was impeccable. All in all a very stylish, well appointed resort with fabulous service and amenities. The heated pool, gym and spa were great. The views from our room were to die for. Overall this was very much worth the money. I recommend this hotel all the romantic couples in the world.

Flew in from South Carolina and wish we could have stayed longer. Booked a 2 bedroom ocean view. Housekeeping was great both times they came in. Breakfast was great with fresh and good variety. Pool was amazing and so was the wonderful ocean. Bar staff were great! Our balcony was the perfect quiet spot to read a book. Beautiful beach filled with nice people. Took some trips out, using Ubers. Great location, we walked right out of the elevator to the beach. We really enjoyed our stay and I would definitely stay here again.

It was a wonderful place to stay. Friendly, clean, and great location on the water. The food was excellent. Housekeeping staff were very friendly and helpful. Will return soon.

It was awesome only there were stains on the sheets but other then that all good

The Resort has it all a great pool, fabulous beach and the tiki bar. A true resort experience that is comfortable, clean with awesome staff that goes above and beyond to make your stay memorable. I felt privileged to stay here. I definitely recommend the onsite restaurants. The beach also was amazing. We received more than we expected and paid for. Happy as could be.

This place is awesome. We got away from the cold to arrive at this paradise island. One of the best parts was the customer service. All of my requests were met with a nothing is impossible attitude. The pool was beautiful and the beach was amazing. The view of the ocean from the room was beyond our expectations. The room was super clean and comfortable and the rates were reasonable in comparison to other options. The fun activities at the resort made our trip. I can not wait to go back!

The hotel is amazing, the room beautiful and spacious and comfortable - its right on the beach. But because it was a private owner meaning this should probably be on Homeaway.com not on Hotels.com...it made things a little more tricky for us...no cleaning or turn down service, which is fine not a big deal - but two out of three TVs didnt work and we had no one to call. we ran out of toilet paper, and again - had no one to call (not the hotels responsibility) we were hoping for a later check out - but again...no way to find out. Its a beautiful room, and in a beautiful hotel, and the owner didnt do anything wrong - but for us personally, we now know to make sure from now on that a hotel room on Hotels.com is definitely a Hotel room - it just made it a little harder for us....

Service from beginning to end was absolutely top notch. During our stay, we ate at two of the restaurants on property of which both were delicious. Pool and beachside accommodations were very nice.The staff were very professional and warm. We found the room to be very clean and nicely updated. The feel is definitely an older crowd and while there were children present, there was a more sophisticated feel to the environment than we are used to. The beach outside the pool area were very clean and great for swimming. We just love the clear waters in Palm Beach. The food was very good and priced right in comparison to our regular stays in luxury resorts. The wifi was free which was a breath of fresh air. The valet service is fast and friendly. Great hotel - We will return

True resort experience! The guys working the beach are beyond helpful and friendly!

Beautiful views, great food, great service, everyone was friendly and helpful

The hotel property is great..the room we had was awful. Worst room in the place...we paid alot of money for a 2 bedroom suite..not happy

No WiFi and sink in master was broken, would not drain only after we had filled it.

Bad check in experience. No communication from owner with the access code to the unit. Hot water did not work n second bathroom. Phones did not work. No wifi. Three elevators for a large building with many families, one of which did not work over Presidents’ Day weekend.

We had a nice stay but for the money we paid, the outside hotel service was poor. It took forever to get drinks and food and there didnt seem to be enough poolside eating.Also the gym was very small and didnt have appropriate weights for women (i.e. We found nothing under 10 lbs.)

Clerk was not pleasant; restaurant was wonderful; facial with Claudia was amazing; our room was a condo- nice but with no A/C

The hotel team didn’t get the reservation request from Expedia and had to wait 30 min on hotline to retrieve my reservation

Das einzige gute war das die Zimmer groß sind. Aber Betten waren nicht sauber und das ganze Zimmer auch nicht. Nie wieder!