My initial experience at the Reynolds location was the pits straight out the gate. This shouldve been a warning indicator, but I didnt heed the signs.-First, I would like to say the assistant Therapist who worked with me, subsequently, was really nice and professional - most every other person who either inept, confused, rude, and/or condescending, starting with the Therapist who did my initial evaluation, Caroline, on up to Brian, the Supervisor.-I was talked down to consistently, they lied on several occasions, then my final evaluation, was 5min. in length, and was done supposedly while I standing poolside and engaged in a separate conversation with Emily about a personal matter. Insane.-The kicker is that I supposedly met goals which were never discussed with me at the initial evaluation. What a joke and a Crock!-Finally, I was recently told to bring back another new referral (separate issue). I tried to give them (Emily) in early in May, and the receptionist wouldnt take it even though I informed her that both Emily and Brian asked me to bring back. Then, Brian comes out and acts as if he doesnt understand what the problem is. Well, the problem is that your receptionist stated she could receive it.-Honestly, the people/service skills in that office Sucks really hard, So much so that I refused to be seen by Caroline, nor Brian. Ever!!!- Otherwise two people in the place are nice...maybe three, and so is the building.

Excellent place for Rehab.

Sheltering Arms has been such a wonderful & awesome experience for both myself & my family! They really stepped-up to made sure I felt comfortable in my home. I am forever grateful for all of their help.

Fabulous environment and space! Their staff is the absolute best people you will ever meet!

Very run down and unkempt facility. Compared to VCU Medical to this place is garbage. They also do not respond when you send message using their websites contact us page. Stay away.