Cant say enough good things. The casino is typical game selection, the bar was quick in service, good drinks and friendliest bartender in Reno. Toucan Charlies was awesome. Its a bit pricey, but youll know why once youre in there. The food is AMAZING and they got it all.Highly recommend!!

Very nice property.Good selection of gaming and dining.Felt safe as the staff was diligent about proper mask wearing.

I think this is my more than 15th stay in this hotel. I never got bored and got any second thought to try out any other hotels in Reno.I would say ATLANTIS is the only best place to stay if happen to go RENO for pleasure or any other purpose.Services in the hotel are excellent, every employee is very nice with guests/visitors, I would like to say special thanks to Jesse for his response and service every time of my visit.I went with family and friends many times. everyone of us really enjoyed the stay. I love buffet in (Purple Parrot ) Atlantis with lot many varieties @ affordable price.My last visit was in NOV 20. thanksgiving week, I had a doubt before I go to reno, how would be the sanitation process in the hotel & etc...I really surprised after seeing the care taken there. We can go without even thinking. I felt very safe and secure.Rooms are really neat, clean and sanitized well. At hotel entrance temperature check has done.@Casino, on Blackjack table, every player is separated by transparent glass.If any player moves, staff immediately does sanitation of the chair and table. Dealer will ask us to sanitize our hands very frequently.Masks will be provided on the table if you want change after sometime. On Roulette table, only four people are allowed.

Minus the smoking, we had a great time. Excellent food! Highly recommend Toucan Charlies Buffet, all you can eat crab legs! The other restaurants were just as good.

I love this casino! I was there for a whole 2 days and 1 night and already had a host and VIP status! Now I have free rooms weekly and they even paid for my meals for the 2 nights I stayed there. The sushi bar is awesome! My host Aubree is the best. Couldnt ask for a better experience. I will be a guest there many more times because of her!

First time here, and wow! Beautiful casino, friendly table games dealers and DELICIOUS seafood buffet! Our server Kalid was super friendly and nice. The crab was delicious and fresh! We will be back! Totally worth the price! The line was long, but moved quickly.

We love this place! The purple parrot is a great place to eat for all.. The players perks are the best in town so far! Close to everything you need for a long stay!! Indoor and out door pool!! And sushi!! Upgraded rooms have complementary snacks and drink! We will be back!!

RUN!!! Don’t walk. Run away from this “resort”. My husband and I checked in today 10/31/20 and have had nothing but horrible service and a running list of issues. Our check in was delayed multiple times after we were told to head to the hotel because a room was ready. We sat in the hotel lobby for two hours before giving up and leaving to wait somewhere more comfortable. We now have a room, but are being held hostage in a smoking room because according to the front desk attendant, a non-smoking room is never guaranteed. We do not smoke and are extremely uncomfortable. I specifically booked and paid for an upgraded concierge tower room. They offered to send my husband and I to a standard room with no refund for the downgrade. The “resort” and the room is dated and smells terrible. The employees are not service minded or empathetic. I recommend you spend your money and time elsewhere.

Positive: A good getaway from work and stress Negative: No

Due to the long lines, we had to wait over 2.5 hours. It speaks to the quality of the buffet because it was well worth it! We felt rushed and couldnt really enjoy the full buffet in the amount of time left but the staff was determined to get everyone seated and they were all very sweet and friendly. We need to get our butts here earlier next time so theres no question about being seated timely and enjoy the food in our own time.

Typical casino hotel. Its clean and good. But inflated prices lots of parts are under construction at the moment. Little disappointed in the room this time. Afternoon sun made it hot and ac wasnt working very well. But evening the room would be almost too cool. Never could get heater to go above 65, when its getting down to freezing at night its not overly pleasant in room.

Do not stay here!!! I have been coming to the spa here for years, always had good service. Was there Oct 23-25, 2020 had terrible service as well as having someone enter our room TWICE, stealing items including a car key. Saturday while one of us guests was on the patio someone entered and exited our room. (We didnt know any items had been taken at this point) Filed a report with security, they investigated. We were told it was housekeeping (4:45pm) training someone... They ignored our privacy sign, did not announce themselves, during Covid you have to request housekeeping, which we did not and left a used glove on our floor.We thought their explanation weird so we followed up on Sunday, getting somewhat of the same story... Came home and confirmed that items that MAYBE got forgotten at home, werent. Called back to the hotel to tell them that items were indeed missing. These items had have been taken Friday night, as we were looking for them on Saturday around noon. We start getting the run around from everyone ... Their story changes... Saying no one ever entered our room, our entire stay. That security mistook our room for the one next door and they got a trundle bed delivered... Then saying one of us kicked the glove into our own room... Really??? Its been 12 days and we still havent heard from security about the rest of their investigation from Friday night, was told they would have it concluded by the next Friday. I have dealt with 3 people from security, a hotel manager, guest relations and the General Manager who hung up on me on our last phone call. I still have a call out to the CEO. There is more to this story too... Its ridiculous! They have changed their story 3 times already. I just want some answers and theyre not willing to give them. Never going back!

I absolutely love this resort. They gave us $15 credit for just signing up with them to gamble. There rooms are beautiful staff super friendly and the place is very clean. Even through these smokey covid times I forgot about the problems and just relaxed and enjoyed the resort. I recommend to go during the weekdays cause they get super crowded on the weekends. This place definitely deserves to be enjoyed atleast once.

Positive: Location Negative: Smoking in the casino because it travels into the hotel rooms.

Great place bad experience. The room was great. Construction and Loud hammering woke us up. Our key would not get us to the 25th for breakfast, then it was to late. Add seed got back to the elevator going back to our suite the workers were hammering so loud out was horrible. Very disappointed in my stay.

Beautiful Hotel, Stellar Staff & Customer Service.Seafood Buffet was on point delicious, plentiful with many options for every taste. Lively atmosphere and some of the best mixed drinks. Definitely a keeper!

Stayed 1 night so far, friendly staff, social distancing and temperature check in full effect. Room is nice and chill also very clean. Very busy on the weekends though. Arcade is kind of small. 2 pools 1 indoor 1 outdoor. Elevator takes awhile though only down side.

I’m a little upset that I paid extra for a tower room, here’s a quote from their site for my exact room: “Take in the magnificent views of the majestic Sierra Nevada Mountains and the bright city lights of Reno through floor to ceiling windows.” This is what I got.. We were only on the 6th floor so I’m not sure why I paid extra for a tower room “with a view”.The staff were very friendly and helpful, the place was clean, the beds were comfortable... The whole place didn’t smell to badly of cigarette smoke, which is great for a casino. The parking situation kinda sucks but overall I would come back if I needed to stay in Reno. It’s tons better than when I stayed at the Circus Circus..

The gaming was not bad, but the less than comforting covid controls sent us on our way.

Positive: The beds Negative: No

Great food. Great rooms. Friendly staff. Always a great experience

We had a great experience here at the restaurant inside this casino. Took my love to this restaurant to have their escargot. As part of her birthday celebration which included her first time skydiving. We had the escargot, oysters, main entrees and lovely desserts all prepared remarkably. This occured a few years ago and was reminded about the location: Atlantis

The Sushi bar was amazing but pricey. The pool was was a lot of fun for the kids. Our room was nice but not properly cleaned. There was hair all over the counter and shower wall. Over all we had a really nice time.

Smoky, at 50 cents on many slot machines, $100 gone in 20 minutes. No play time at all. Not one single bonus.I understand that all the games are rigged and there is NO way to win overall. But at Atlantis, there is no entertainment value either.

I went there for my bday and honeymoon My wife and i had an absolutely wonderful time...The service in the restaurant waa GR8 The room was very comfortable, clean and bed gave me no back aches in the morningWe plan on coming back again very soonWe rather visit Reno then Las VegasThe people here are some of the nicest people we have ever been around Looking forward to coming back during the week, to enjoy a room with indoor jacuzziView from the room was great but could have been so much better except for all the smoke because of all the wild fires ... obviously not the hotels fault

One of my favorite casinos. So easy to call in and book my reservation every time. Front desk crew is always great and friendly. Security is on top of taking care of any suspicious activity. Clarification...someone attempted to book using my info and they instantly corrected the problem knowing it was suspicious and likely not me and called me personally to inquire. I was quite impressed.

Great atmosphere, nice rooms, and plenty of slots and games to keep yourself entertained if you want to try your luck. The outdoor pool and hot tub were closed, being a combination of covid-19 and it being the end of the season. The indoor pool was still open and was gorgeous at night. There was an LED lit rock waterfall next to the pool that was relaxing to watch while lounging in the water.

Clean and well laid out. Wear your mask and check your tempersture at the door. Then go in and enjoy some great food and drink. Itd be nice if there was no smoking. Maybe in another 10 years.

Had a great time food from the buffet was good no problems at all a happening place

Positive: The location, cleanliness, food, safety measures and the staff.

It was fantastic.. A truly great experience and I cant wait ti go back. We drive all the way from Oregon and always enjoy it!! Thank you Atlantis. D. Wolfe 10/19 and 10/20.

We’ve stayed a few times before and given good reviews but our latest stay was different. We just did not feel safe. Although there are checks on entry, we still saw people without masks and experienced complete ignorance of elevator protocol. We used room service but the protective policy of leaving the food delivery outside the room door was completely negated by having to sign an in person receipt.Seemed to us that the management was ‘going through the motions’ rather than implementing the announced safety regime.

This now one of our most favorite hotels! Beautiful and spacious room. Very clean place with great accommodations and staff. Every employee was super friendly. Poker dealers made playing that much more fun!!

One of my favorite places to stay. Feel very safe there as security is always on top of things. Always very clean.

Even while going through a remodel, staff is helpful in helping you navigate around the work. Room and food are still great. This is my go to when in town.

Positive: Very clean comfortable bed. Huge room Negative: The smell of smoke

Over all the casino is beautiful but gambling was not todays main objective. Sushi was the mission. The service was great and the sushi was decent. Not the best I have ever had but worth going back a second time

For now Im going to rate this place 3 star. Why? Just checked into our Concierge Tower room, as we entered the room smelled terribly bad of cigarettes as if someone just had a smoke out prior to our arrival.I Called guest service and though they apologized for the inconvenience the rep emphasized that I booked the room through a 3rd party. Not sure what that means. 3rd party or not it should be to their best interest to keeps rooms well prepared for their guest.Was it my mistake that I booked through a 3rd party. Was it my mistake that I had called earlier in the day that I will be arriving late (allowing them enough time to ensure our room was ready to kick our shoes off and relax)? Im confused. We are really living in different time w/ this pandemic and all. You would think customer service would be much higher than before.Our room should have been a non smoking room. Just this little incident it only makes you mind wonder like crazy on how well is their housekeeping/ following of protocol to protect their guest from COVID.To be somewhat fair... They had housekeeping come up to scrub the air in our room. I also asked them to change the bedding coz that too smelled like smoke.They also gave us a $50.00 voucher towards our dinner while we give them an hour to clean our room. The rep also will switch us out into a new room in the morning. That kind of messes up our itinerary for Saturday, but beggars cant be choosers.Well, its 11:43 pm... Ill provide an update, perhaps they can make up for this mishap.

The other reviews are right, it is smoky in the casino. They really need to upgrade their ventilation system. Other than that, this is a great place for a quick weekend getaway.Plenty of parking, clean rooms, friendly staff and plenty of places to eat at. It is weird to gamble with all the plexiglass stalls at the tables but I guess that’s just how it is right now.Overall, I’d come back here again.

Positive: Clean & very quiet. Very nice

The hospitality at Atlantis Casino separates it from the rest. Accomidating to the public and the atmosphere is always pleasent. Good place to relax and enjoy. The restaurants are a plus as well. Very nice all around. Thanks

Went to play slots and was asked to leave the area because there there was an old couple that did not feel safe. They felt I was too close and they asked security to escort me out to a different part of the casino! Before I left they had another person removed from that area! When I left they were the only ones left in that non smoking section. I felt like it was more than just me being too close, more like my skin was a little too dark for them! Just saying.

From the pictures I thought it looked like a really nice place to stay but it wasnt. My kids did enjoy it though because it has two pools! Room wasnt very clean and inconvenient because it does not have a laundry center.

Will stay there on my next trip. Awesome hotel with great casino.

Great Casino, well designed, fantastic restaurants.. Had the best birthday dinner here a few years ago with the love of my life.. The best escargot..

I expected to be a very tasty food for the price they charge, beside that we had a great time

Everyone has been so friendly lately. We upgraded to the luxury room but there isnt much of a difference. Besides the bathroom counter. But it was clean nevertheless. Theres both indoor and outdoor pool which is great to have the options. I would recommend

Pictures and reviews appear much better than reality. Old and not recently renovated hotel. No garage parking and restaurants inside are mediocre. Told me I got resort credit but still charged me so I had to make a call to fix it. Good prices though.

Purple Parrot cafe is the best breakfast in Reno. Every server is amazing, we like Greta the best. Im very fussy about my fried eggs and theyre perfect EVERY time. Clean, safe for in door dining.

The building is gorgeous. The spa suite is amazing. Excellent customer service. Great food

Hadnt been here since the mid 90s as a young kid and it looks just as my memory recalls. Didnt get asked what my drink of choice was my any bartenders I had to aggressively get their attention. Hotel rooms were extremely basic but cost more than the other casino resorts.

This Casino uses cheap tables and a buffet to lure you in. However the machines malfunction, the technicians/managers don’t understand how the games work, and there is no assistance.You should choose another casino.The technician could barely speak English. The manager informed us that he was too new to understand how the machines work. Then they just stood there staring at us like we had the answers.We’ve had an amazing time for the last 6 days playing at all the casinos in Reno, and this is the only one that left a sour taste in my mouth.

I must be honest that we will not be returning. I upgraded to the Luxury room with a view, to have a view! The room had two windows and the views were constantly disrupted due to the elevators that went by every 2-5 minutes. What a disappointment!! Very poor design of the elevator system, blocking the view, in addition to having to take two separate elevators to get the main floor. After we checked out via the TV, we waited over 15 minutes for an elevator, so we had to take the longer route to the parking lot by locating the escalator. If Id known better, I could have saved a lot of money on the room by staying at a basic hotel.

Stayed here with my bridesmaids the night before my wedding. There was A LOT of hair in the shower when we pulled back the curtain. Super bummed because I expected better. So gross.

The hotel seemed unsafe with how many people were packed in the areas, especially since many of the areas had to be traversed to get from our room to parking. Its also undergoing renovation which meant getting to check in, through the elevators, or anywhere really was difficult to navigate, especially with luggage. My floor was supposed to be non smoking but definitely wasnt. Room service was tasty but came earlier than booked so it woke us up. No fridge in the room, no salt and pepper with room service. All in all I was not impressed.

I grew up in Las Vegas, and have seen the best. the Atlantis in Reno is a very lovely hotel, and I would recommend it to anyone. All the luxury appointments and reasonable pricing. Beautiful!

It was a girls night. But in the day. It was great there . Because of Covid we got together in the their room. It was very spacious and and comfortable. And Im in a wheelchair.

Always an amazing time staying and playing. Rooms are too notch and the service and food is impeccable.

This is the best casino in Reno. Restaurants are great especially the steakhouse. Good gaming options on the casino floor. Waitresses are usually pretty fast with drinks. Dinging a star for the slightly tired furniture in the hotel and the fact that the non-smoking sections dont really matter since theyre right next to the smoking areas.

Nice hotel with large comfortable rooms. The casino is enormous and well ventilated. But filled with very, very tight slot machines. Players beware! We also enjoyed the Manhattan Deli. Great food reasonably.priced, huge portions and attentive service.

The upgraded room still seemed about 10 years old. If that is your new room you need to fire you designer. The room was clean and decent enough for Reno. The casino floor felt very grimy and had a few sketchy characters at all hours of the day or night. So dont leave your belongings unattended.

Atlantis has done everything possible to protect its guests from infection. Face masks are strictly enforced. Rooms are particularly clean, as is the casino. As a Californian I felt secure.

Many new slot games to play, like you dont have to wait to be seved drinks, they go alot to where your playing to ask if you want anything to drink. Love the decor especially the few waterfalls they have right inside this casino/resort place. Daily live bands. Many great restaurants to try or visit the buffet too.

Positive: The staff was very friendly and accommodating Negative: A little out of the way, but nothing too crazy...

My family and I go on mini vacations and we choose the Atlantis they are top notch very friendly staff its our home away from home food is good service is pleasent gambling is great always new slots every week we always have a great time beds are comfy never have any complaints pics from our room

THIS IS TO THE MANAGER: I want you to recognize the amazing asset that you have in your check in section, Johan!!! HE IS ABSOLUTELY THE BEST, he has great costumer service and is very attentive to guests. Working in costumer service is not easy at all! And he does an amazing job to work there, guests can be rude, yelled at you, etc.. and yet he doesnt let that affect him which is great. He is patient, kind, fast paced, multitasker worker and is ALWAY happy to help. He is just absolutely and simply amazing and Ive had the pleasure of him checking me in everytime Ive had come here (Im here now in my room as I write this. He deserves a raise, recognition and more! Trust me, you are lucky to have him here because there may be people like me that come back to Atlantis because of him!!! I hope the best for him. Thank you Johann for everything you do!!!

Very friendly staff. Excellent dining, comfortable rooms

Awesome service. Room service is a bit high. $35 for 2 orders if bacon and 1 order of fries. Other than that, I really like this hotel/casino

Great stay, clean hotel, luxurious room, great food and atmosphere, I even won a jackpot!! Nicest casino i have been in.

Very nice casino. Lot of friendly service and great winning on the tables

Negative: Very disappointed to see a drunk guy pee on the car next to mine. I had to move my car to another location so my family could get in.

Wonderful refurbished Hotel. Much better than the overpriced GSR. The gym is equipped with brand new machines, the pools are not so crowded and the buffet is one of the best in Reno. Just be careful with the sun chairs, they really heat up in the sun and can burn your skin. The rooms are spacious and early check-in is possible without extra fees. Parking availability is usually very good.

Positive: The sushi was the best thing about the restaurant. Negative: I got asked if I wanted to upgrade my room to have a fridge in it. The fridge was broken and the shelves wouldnâ€t hold anything. I asked for a refund and they havenâ€t helped out.

If you like seafood, then you should definitely come here. Its not too bad. They have crab legs in 4 different ways. Nice dessert option too. Go early if you can to beat the line. I think they open at 430. We got the at 530 on a Saturday a d waited for an hour before we got seated. The staff were really friendly and nice checking on us and refilling our drinks numerous times. We also asked for hot chocolate which was yummy that you can order too.

First time staying here with our children. Everything is nice & clean. Had a great time. Very attentive staff. Definitely will be back.

Great experience but may I suggest a mini fridge in the rooms for if we have leftovers from dinner.

Breakfast at the Purple Parrot was superb. The corned beef hash filled my plate.

The purple parrot restaurant was Excellent the food and especially our waitress and the guy that was going around clearing the tables kept asking if we needed anything. We ate HERE BEFORE and Nothing has Changed but masks and social distancing. 10 Stars for Sure...

Too fun!!!! I played slots for 20 minutes and won over 1000! Was so much fun and they have awesome seafood and steak restaurant as well. Will definitely go again.

Easy in and out, clean, lotsa space and sports agents who have intelligence

Nice set up and view of the mountains. Wish the beds were more comfortable. All and all not a bad deal. Staff seems nicer

We had a nice dinner at the buffet. (It was done nicely during covid) gambled broke even and now heading home. It wS fun to play.

Love this place! My fav in Reno forsho

Only place I can find with good fresh oysters. Best in Reno hands down, not to add the view was resetting when the sun sets.

Love, love, love it. I just wish they would loosen their machines a bit. I didnt like the fact, thst as a local, they demoted my free play amount even before the December deadline.

Positive: Nice room, gym was open, pool water was nice. Negative: If Im forced to pay a resort fee, I expect the nice extras. No towels at the gym, limited seats at the pool, and average food.

8-9 people standing around 1 open blackjack game. 4 dealers on empty side bonus riff raff tables. 4 dealers chit chatting with pit boss. Waited for 45 minutes and pit still didnt open another game to accommodate players, meanwhile crowd grew to about 15 people. Close these dead riff raff dragon lucky magic games no one wants to play and open more blackjack tables. The edge for the club may be better on dragon go go magic lucky bonus, but nobody wants to play those games.

Tried several other hotel/casinos and found that Atlantis Casino Resort is a cut above. We found less ambient cigarette smoke in the casino area, lobby and restaurants. Food served is very good and the service was excellent. The only reason Atlantis is not a five star is because of the Covid19 protocols.

Rooms are nice no complaints. I was on a non smoking floor but somehow I could not escape the cigarette smoke. Blue parrot was excellent and prompt room service. All in all a great place to stay.

Went to the Atlantis for my 22nd birthday .When I arrived I upgraded to a hot tub suite because why not its my birthday! When I got to my room I set my stuff down and went to gamble for 2 hours, didnt receive one cocktail and wasnt asked if i would like one. Its like they purposely avoid me? Anyway after a no drink gamble session I went to my room, noticed it was poorly cleaned, really dusty in the corners and some trash from a pervious person.. then i go to fill up the hottub, after filling it up it doesnt work (whirlpool mode was broken.) At this point it was 10:25 and I work at 6am so its pointless to request a new room. When I called to let them know, the lady who took my call at the front desk didnt seem to care, at this point all I can think is Im 22 years old so they treat me like I dont matter and dont make me feel valued as a customer. Makes me feel awful when no one cares about you.

The kids love the pool, we love the games and music. Always fun. Rooms are very clean

Very nice casino. Great job with cleanliness and separation of players. Cocktail staff were very attentive.

Great casino, minimum bets are low and they do great screening each guest for their temperature.

Unless you can afford executive room, which is clean & smells good. I dont advise due to mold smell.

We love the Atlantis Casino HOWEVER my husband and myself used to get free play every month. Then last month, they quit giving me free play but continued to give it to my husband. When I inquired about it at the Players Club, they said that we had to earn 80 teir points a month to qualify. But, we still continue to go there, once a week and when we are thru gambling, we check our teir points. NEVER, NOT ONCE, have either of us gotten 80 teir points a month. This is not right because we are and have been locals to their business for a minimum of 7 years. I would love to be honored with free play again as The Atlantis is the ONLY casino we go to. Im sorry if this sounds rude but I feel like I was discriminated against.

Great rooms for great price. Friendly staff. Hope to stay again soon!

Very unfriendly staff, will not stay here again. Pool was the best part.

Great room, and a ton of fun, disappointed they were doing some remodeling during our stay

Rooms are basic, lots of construction in hotel, so a little confusing to find correct elevator to our floor. And I know its a casino~But its very smoky ~They could use an upgraded HVAC and ventilation system.

I stayed at the Atlantis for a business meeting from Friday thru Sunday. The hotel staff were very friendly and helpful!The room was very nice and comfortable. The only thing I would critique is that the sink is small. I kept hitting the faucet every time I would wash my face.The Atlantis Steakhouse had amazing food and staff! Delicious!!!!I didnt gamble this trip, so I cannot verify if their slot machines are looser (according to the sign in the elevator) than other casinos.