They repaired a broken hdmi for a ps4 I bought on OfferUp. I went ahead and had them switch out the hard drive as well, I supplies the drive. The price was great and the service was quick. Game prices were a bit high compared to other stores like them but not terrible. Their stock is a bit better than most of their competition. When I am in the area I always stop by to see what is in stock.

Fantastic customer service. They authentically want to help you and not just take your money. I wont go anywhere else for console repair. Plus they have a large selection of old games you cant find other places.

Terrific, extremely courteous, polite, and helpful people. Helped me get a 3ds at a very good price, games are affordable here, I have a very good experience every time Ive came in and have and will continue to recommend this place to my friends. Very honest and trustworthy people!

Your welcome, thank you for fixing my Ps4.

Brought my PS4 in for repair and its working like new. I forgot it could be so quiet! Thank you so much. I will definitely be recommending and visiting again.

Just moved by this place and went to check it out. Was going to just browse, but ended up walking out with a clean Sega Genesis system. Paid better prices than I’ve seen online, and didn’t have to wait for it to show up at my house. Guy behind counter (I’m bad with names) was knowledgeable, professional and hardworking. He was able to handle 2 different repair requests, check me out and continually answer questions getting thrown at him. I will be back here regularly. Hope one day to walk In there and stumble upon battle toads for any system at a decent price! Great place to relive the nostalgia of the great games I played as a kid. Keep it up guys, you got a new regular on your hands here!

Nice console collectionFriendly staffTerrible game selectionLowest buy offer ever !!!A local vendor at a antique mall offer $175 I soldThey offer $80 offer probably 30 mins or more won’t recommend

Got my ps4 here. The 2 dudes working were cool.

I really like this store and the employees seem to know their stuff and they had good customer service. I bought a used Nintendo64 there and we love it. The power supply was bad on it. We brought it in and they happily switched it out for a new one. No problem.

Amazing store and group of employees . I just discovered this gem a couple days ago and ive probably already spent close to 600$ here. Store is clean and well organized and they are there to help you find anhthing you might need if they have it available. They offer disk resurfacing and it is the best on the market guaranteed. Thank you for everything FX Game Exchange. Will definitely be returning to your store. Thank you for having such a wonderful and polite staff

Went in to find a few games for ps1 to ps3. Asked about a certain game and the sir at the counter said if it wasnt out on the shelf they didnt have it. I thought nothing of it and went back to looking. the man then went and looked in the back and found what I was looking for without being asked. great customer support and the games are priced way better than I could have imagined. Highly recommend coming here

Great deal on trade in. Looks like a cool place for gamers with a great in store playing area.

Do you guys fix nintendo swift lite if so my kittens accidentally peed on it and it is not working, my dad thought we would use rice, sadly it didn’t work.. so again do you guys fix nintendo swift lite( i forgot the man who works there - YOU ROCK DUDE! )

This store is awesome they have a great selection of old and new games.there staff is amazing and friendly and finally they actually give you a great amount on trades unlike game stop who gives you nothing but heretheyare fair with there trade in value and you can either get store credit or cash(if you chose cash it removes 50%of your trade in value)but besides that this store is great!!!!

Hey i was wondering if you guys clean ps4s and for how much

I love this store. The staff are super helpful.

They destroy property even if you sont pick it up its like when they call and say we didnt fix it it doesnt work and it pass 30 days then they destroy it for parts overall it a 1

Can’t speak for the quality of repairs as I showed up today at 11am to pick up my console and it was not open. The sign said 11-9pm. The open sign was on. I called no answer and messaged them and no response. I waited until 11:30am and still no one showed up. Come over on my lunch break to pick up and all they did was waste my time. Didn’t even get lunch.I called back at noon to complain and was told manager was not in. When I asked for his hours to call back I was told they do not know his hours. My advise to you is call to make sure they are open as the sign and hours listed are misleading. I’ll update review once I get my console back.

Repaired my badly scratched Xbox 360 disc!

Friendly and knowledgeable staff. fair price for repair on ps4, fast repair and great advice on how to fix problem.

I found a nintendo64 & ps2 for a reasonable price. great games too.

Awesome placed for used video games. Large selection. They also host weekly Smash Bros tournaments with large attendance. Great place to meet players to play with. Awesome staff as well.

Can y’all be able to fix a broken thumb stick for psvita? It’s not really broken the left thumb stick doesn’t go up or down when playing games or navigating the screen . Thank you !

My favorite retro store in the DFW area their prices are fair and are always having new stuff in stock staff is really friendly and knowledgeable too.

Excellent knowledge and service! Will definitely have my business from now on!!

Bad service, they charge me 130 to fix cd drive for my PS4 pro, it work just 5 min, then back the same problemAnd when I back to shop, they did not accept to fix and they asked me I pay again money for repair!

Great customer service, staff is very friendly.

Good service and prices

I call asking about Xbox one fan told me it be $70 lol told him I’m good look online fan cost $10 and take a few step replace lol don’t wast your money just youtube and get the parts your self

This place is the Mecca for older video games and consoles while still keeping newer ones in stock. Employees are dedicated, friendly, and always willing to help. They also host the largest weekly smash bros tournaments in Texas. Whats not to like? A super cool spot. Id much rather give FX my money than GameSpot or another competitor.

My husband took our PS4 Pro to get fixed and Trey was extremely professional and kind. He was completely honest with us. He couldn’t fix the issue and ended up replacing the whole unit. Finding someone who is as professional and honest as Trey is extremely difficult. I’ll continue to bring all of our electronics here and we highly recommend them!

I heard good things about this game store, I loved it great staff! Wished they had Stubbs the zombie on xbox but havent been able to find that game no where ! Lol otherwise amazing place to go to.

Nice game,me and my friend are playing it right now!!! bad ice cream 3 on hudgames is the best game

Greeted as soon as I came inside to get my PS4 repair . Nice atmosphere and great customer support. Just wondering how long do repairs usually take and if there’s a way to check up on how it’s going ?

Couldnt help, representative didnt seem knowledgeable and wasnt able to point me in a direction.

They repaired my old ps3 at a very reasonable price ($30). Also fixed xbox 1s that my toddler jammed full of discs for cheap.

I give these folks an instant five stars for fixing a controller I brought in for no charge! Im very pleased with this place, and Ill drop by again sometime!

They quoted a week and had my ps4 repaired in 2 days. Price is very reasonable and they upgraded my device to 1T. Im very happy with them and saving me so much money vs buying a new system.

Can I fix my broken dual shock right stick?

Evan helped me for the better part of 90 minutes. I had no idea what the value of my games were, but the FX prices seemed very fair. Evan answered all my questions, and was super efficent entering in nearly 50 items. They were super busy, but Evan didnt seem to mind at all.

Wish they had more and better NES and SNES games, but the store is still cool and the staff is nice.

Owner was overly helpful and friendly and patient. Would rather give them my business than any other game store. Good place.

The owner likes to hide behind their values as a store. I called on the phone about selling an xbox 360 (s) that was in near perfect condition with 1 controller and all cables and the employee said I would get 30 bucks 55 at most, and I was happy with that, when I get to the store I am told it will only go for 25 dollars and wasnt given a reason on why I couldnt get 30$ I sold it at the time but I now realize that it wasnt right. There is a clear lack of communication between employees. Another time I went there I tried to sell a copy of Persona 5 for the PS4 and was told that there was a scratch on the disc and they would not take it, even though they have repaired many of my ps4 disc is the past to get rid of 1 or 2 scratches, I sold it to my friend and it works perfectly with the 1 scratch. I was thinking of buying their highest tier membership but I cant say that Im 100% sure anymore. Every time I walk in there, i get disappointed when I see reprinted labels, when Ive reprinted high quality ones on my home printer, and that they put the fx games logo and message on the back, it never looks good and ruins the quality of the effort that went into making some stunning box arts.

This place is cool that there are some consoles I have never seen up close but I wish the Atari games were priced at 2-3 dollars a game so I could buy them in bulk for my collection. But I still like coming here looking for games that are often overlooked! :)

How much do you guys charge to fix a Xbox 360? Its not reading the games and the Hdmi port is broken

The guy at the counter was AWESOME! He was able to help me with the problem I was having with my XBox and even advised me on the best gaming system. Ill definitely be going back for any issues I have with my systems.

Really good tournament scene and environment. Bought a refurbished GC controller from them probably about a year ago, and it still works like new. Great store overall.

The store has a ton of variety of retro and new games. The owner is the nicest person youll ever meet. Will definitely return.

Cool little game shop. Repairs and rentals and used games for sale.

Was wondering if it was possible to recover save data on my 3ds xl it broke year or 2 ago because one of the ribbon cables are broken and the screens are now no longer connected and Im wondering if its even possible to fix?

They have amazing morality here, which isnt something you see often in this trade. Amazing customer service, they make sure that what you buy is in the best quality possible, and should tbere be a defect, they will repair it almost always free of charge if not always. This is one of the most amazing game stores in town in that their prices are fair and their products are in great condition. If i could id rate 6 stars.

Great ownership and they take care of their customers.

Have heard nothing but amazing things about this place and just moved down the street recently so I definitely will have to stop by! Do you guys buy used N64 Cartridges? Like Super smash Bros, Mario Party, Super Mario 64? Etc.. lol been looking to get rid of a few duplicates I have and if so what are the requirements?

120$ is the price for a repair just for the hdmi port, What are they smoking?

Tons of old games, systems, and accessories. They had old all the old PlayStation 2 accessories I needed for a great price.

The best retro gaming store around. They do everything from rare game sales to console repair, and they host the most amazing weekly Super Smash Bros tournaments. Always highly professional and extremely knowledgeable. You can set your worries aside if you shop here.

Dropped off my Xbox about a month ago it needed a new laser and disk drive repair works as good as new. Came back again two weeks later dropped off an Xbox controller to be repaired and a super Nintendo. Time of repair is reasonable and the price is much better than other places.I would definitely recommend this place to anyone that needs their console repaired they are reasonably with their prices and their quality of work is awesome.

Good selection, friendly and informative staff, streams tournaments weekly.

My boyfriend of 7 years and our family are avid gamers PC PS4 XBOX to the old school super nintendo, wii, reg Nintendo to even handheld gaming (Sega, Gameboy). Our collection of skylanders is embarrassing but proudly displayed. Not only does FX games recommend THE BEST games for us but also my poor PS4 was on its last leg and Blake the best repair hero man came to our rescue. I will never go to a game stop or any other game store because of their impeccable customer service, recommendation and all around knowledge. For kids to adults this is the place to go to not just support a local business but to support subject matter experts. I have spent way too long talking to everyone here asking so many questions they are so patient. My daughter loves games now and you know how important technology competence will be in the coming era. They have great tournaments, they even offer good grade discounts to help the community. Just a great bunch of people. Dont waste time going anywhere else. This is my only place I will go to for repairs, gaming and just plain entertainment and browsing. My daughter loves the Pacman game all their arcade games are free. They have created a safe space for our children and an awesome place for the community. So happy to support this business with my gaming obsession. The picture below is only a quarter of our nerdy collection. We just love new and retro games and these guys and gals do to kindred spirits united under the FX game roof. Thank you Blake and everyone at FX game customers for life. You should sign up for their monthly gaming rental service its like netflix for games its amahhhhzinnnggg

Great alternative to the big box and chain retailers. Friendly and knowledge staff. Great selection of consoles, accessories and games. Good prices and deals too.

This is an awesome store - the owners are as nice as they come. Prices for retro and modern games are very very good. They also have an amazing collection of CRTs and have gaming tournaments regularly. One of the best gaming stores in Texas.

Great crew!

FX Game Exchange is the best video game store in the DFW metroplex. The employees and owner are always friendly, welcoming, and informative, and I heavily suggest visiting them when youre in the Dallas-Fort Worth area.

Excellent local business. Great prices and selection. The employees are friendly and knowledgeable. A couple of stand up arcade games. Always having gaming parties.

Great selection and great service. The staff was friendly, knowledgeable, and very honest. I told them I was looking into a combo-style retro machine, and they steered me in the right direction, even though it was a product not at their store. Ill be back to purchase again.

Best ever better than game stop

Good prices, honest employees, great game selection, and they do console repair.Its not the prettiest shop in town, but decorative lighting and elaborate displays dont make the games play any better when you get them home. The truth is no other used game vendor offers the service, quality control, and rapport that I get with FX Game Exchange.Repairs come back quick and dont cost an arm and a leg. And Ive never had any issues making exchanges if I was dissatisfied with the product.I dont always shop there for games and peripherals, but I always check there first because of the consistently good experiences I have there. I basically only go elsewhere if they dont have what Im looking for.

Great store!!! Really knowledgeable about all games from classics to the latest. From Mario to Call of Duty this is your place. Very fun environment and fair prices. We are lucky to have a store like this in the area.

Quick and fast service. Had my PlayStation tray broken and they fixed it within hours. Highly recommend.

Cleaned up my dusty PS4 and got it running like new again. Bought a ps2 for an amazing deal. They have awesome promos and good people. They can fix just about anything. Not many places like this in DFW

This place is awesome and the staff there is very friendly, helpful, and very knowledgeable about all consoles. I prefer this place way over any other video game store since most of the others have an unhelpful staff and hardly anything worth buying since their stuff is not in good condition or overpriced or both. The dreamcast console i purchased from this Game Exchange was reasonably priced since it was reconditioned and the games I bought had been resurfaced by them. Apparently they resurface all of their games so that they look and play like new which is very awesome. I look forward to going back in the future.

Got trapped in a hail storm and ran into this random game store. They were cool enough to let me hang out while the storm blew over. They had really cool games and all sorts of stuff for me to look at while I waited. It ended up being a crazy fun time and I picked up some old school Pokemon games!Great service and good quality products! will be back for sure

Needed a local game store and this place delivers! Incredibly friendly environment, very fair deals in store. One of the workers Jesus was incredibly helpful with me. I will be returning as much as I can!

Awesome staff and very reasonable prices. Trey is the man!

Trade in value for my old games=awesomeOwner and staff=awesomeI was in line after picking out a some 360 games for my trade in and this guy was picking up a mod of the n64. The fine people at FX GAME EXCHANGE put led lights in the console and in the 4 controllers. I have never seen anything like it! I was very impressed=Awesome

Great store. I went to the store to sell my old games. I had two big boxes of stuff. I kinda felt bad for the employees, but not only where they super cool with it, they where more then happy to do it, and answer any questions I had. This store has great employees, and gives you a fare price for your stuff. I highly recommend going to this store!

I dont even visit other game stores anymore. I have been going to FX for years and have had tremendous success finding old stuff that I was looking for, getting my consoles repaired, discs resurfaced, and attending a few tournaments. I have ALWAYS been very happy with the help in the store. Trey has always treated me great and taken great care of my boys. Im there once a week at least and will continue that trend into the foreseeable future. Best shop around, PERIOD!

I went into this location to sell a couple of game systems. Before I weny in I was told to call an ask if they would,have the money to make the transaction. I also was told over many different days that they would take the game systems even,incomplete. Otherwise great shop and a good place to get games for older game systems

Ive been buying used games for my kids here for over three years never had one bad experience. Staff is run by mostly teenagers who treat me and my kids with nothing but the up most respect. Way better than any of the competitors on price and service.

This is the best shop in Plano for retro games and game systems. There are ancient treasures on the shelves. Also, have some old games or game systems to sell? Theyll buy them from you. Best of all retro games are still fun and inexpensive.

I brought my PS4 in for a HDMI Repair and they fixed the HDMI port. As soon as I got my PS4 back I thought they did something wrong to my PS4(In my mind I thought I wasted $80) but that was not the case. I dropped it off the next day for FX Games to see what was wrong. They identified that they didn’t do anything wrong but they had fixed my PS4 for free. Honestly one of the best video game stores I have ever been too, way better than GameStop. I will Definitely recommend this store to all my gamer friends!

My copy of Melee works for the first time in almost a decade thanks to their resurfacing service

They did a great job repairing my PS4 and my friends Xbox One. Way better than sending to Sony or Microsoft.

First time in today and this shop is really cool! Arcade games are set up through out as well as a large space for hosting gaming tournaments. Staff was extremely polite and informative, Tristan was a great help and I will be back for any other gaming needs

This is the premier venue for Smash Bros tournaments in Dallas where all the local talent comes to play every week in Melee, Smash 4 and PM. Would highly recommend coming up if youre interested in competitive play, the tournaments are very well run and they even stream matches.If youre not interested in that, they also have a huge collection of games across all generations that youd have a hard time finding anywhere else, so this is also the place to go if youre a retro game junkie.

Its pretty hard to not love this place since Ive been going as a child with my family for nearly 8 years now. Excellent service, fast repair times, weekly super smash bros tournaments, and a great place for older generations of gaming.

Recently visited the store after weve called in to confirm they clean old video games. The person who answered the phone responded that its usually done for free, but because of the quantity of the games (20+), he would have to charge us about $1 each. We were completely fine with that as we really needed it done since weve intended to sell these games weve accumulate throughout the year and needed some help. When we arrived and spoke to the manager, he immediately got offended and was extremely personal responding that (not verbatim) I wouldnt put my employees though this referring to cleaning the games despite the fact that a few of the employees at the time were just sitting around in the store, and also adding that since were making money off of (him), hed have to charge $2 per game. Obviously, this was not the price that was previously negotiated and I was appalled hed double the price just because of our backstory situation.Its extremely disappointing to see poor business ethics. It made no sense how were making money off of him, especially seeing as he had practically -NOTHING- to lose and only money to gain since he would only had the opportunity to benefit from it. We didnt have to go there and we could easily find another place to take our business to; this is just not the way to deal with people who approach you for your service.Will not return again due to the rude customer service, dishonesty, and the discriminating personal judgments used when operating the business. When we left, we thank him for his service and said our goodbyes -- in which he made no effort to respond. I would definitely recommend avoiding this place because he has zero respect for his customers.

FX is everything that I want out of a videogame store. It has new and retro games with a loving staff that takes pride in their work. They are always happy to help you find something you need and are a blast to talk to. Also, FX holds tournaments! The tournaments Ive gone to that where hosted at FX are some of the best tournaments Ive ever been too.

Best staff you could ask for. Lovely place, well kept. I look foward to going every time I do. Love this place.

I’ve had bad service here twice now and this time I was selling some games and they just didn’t take one of them. after going home I decided to call the store and when I did they said they would buy the game. So I don’t know what happened when I was selling it to them but now I have money locked in the store. so I can’t really do anything like take my business else where.

I went in today on 5/26/2018 to buy a Wii HDMI cord so I can plug it into my Nintendo Wii. I called and they said they had some available for 19.95Awesome. I drove over and I just wanted to make sure it worked like how I wanted it so I can be sure it would fill my entire tv screen with picture quality. They didn’t have a Nintendo Wii setup for me to see if it worked, but that didn’t stop them. Damon went ahead and set a Nintendo Wii up with the same HDMI cord to show it worked. He went above and beyond. Alois (I believe that’s how he spelt it. Should’ve wrote it down) also provided useful information about the specs and was knowledgeable over the matter as I actually knew the specs and knew it would work, I just wanted to see if this business would take the extra step to show customers they care about their needs. They went a step further than that to provide satisfaction. I was very impressed. Thank you FX games.

Very happy! The store owner is so nice, he is friendly and compassionate.

GREAT CUSTOMER SERVICE......REALLY APPRICIATE THEIR WORK!!!

Fixed my Xbox within a few days for much cheaper than I expected.

They did great work on my elite controller that needing repairing (after Microsoft wouldnt replace it). Highly recommended

The employees are very helpful. They recently repaired our gaming machine quickly and was reasonably priced.

I love the games for your grades program. You can get up to 10 dollars, in store credit, and $10s is a lot of money for the games, because around half of the games cost 5 dollars. So basically you can get 1-2 games for having good grades.

Very helpful . All I needed was a new power cord for my Wii . It works great now

FX Game Exchange is by far THE best video game store in Plano. Their selection includes retro games as well as newer games and a plethora of consoles. If theirs a retro console, chances are it will be at FX. The service is also something to look forward to when visiting the store, all of the employees are very attentive, and unlike other stores they actually seem to enjoy what their doing which is nice. Whether your an old school gamer or new school gamer FX Game Exchange is definitley the place for you.

Took my console to get cleaned out and it works great again