Recommend staying here, although be aware that the Gurneys needs upkeep. The best part staying Gurneys is the location and the grounds. Its exclusive and feels worth the money as you walk through the hotel. The service at the pool, bars, and restaurants is top notch and one have a memorable day without leaving the property. On the other hand, the room are modern but need upkeep. The wallpaper is outdated and falling off the walls. The furniture on the patio is cheap and needs to be updated. This is not a cheap place but considering the pros and cons, I would stay at Gurneys again.

A delightful experience from start to finish. Friendly, helpful greeting. Extraordinarily scenic location. Delicious food. Personalized service. Well-planned outdoor seating. I dont know what else to say except I will be returning!

Dog barking next door, otherwise all was good

This is a gorgeous property. Service is usually attentive and overall very friendly. The pool is perfectly heated, and even with the pandemic, they do well balancing access and safety.The food is excellent. The lobster roll here is the best I ate in the Newport area and one of the best anywhere. The chicken fingers were a surprising hit too and I had way too many. Bonus points to their bar staff and whoever came up with the Peach Pit recipe.The biggest downside is the walls where we were are really thin. Couple that with a hotel known for hosting weddings and bachelorette parties, and you get some very loud (and often drunk) groups who aren’t thinking of others trying to rest. Walls within the room offer little privacy while in the bathroom, so this seems like an overall flaw of the hotel. The rest of the property is so inviting though that I can’t say don’t book it — I just can’t say it’s perfect either.

Food was great. Service fabulous. Victoria was so accommodating. I was a little nervous after reading reviews. Glad we went and found out for ourselves. Couldnt have had a better afternoon!

Great views. Some rooms feel like a cruise view of the water and boats but on solid ground. Hammocks and lighthouse are fun. Easy to walk to town and restaurants. Great service at both the hotel and the restaurants (3 on property). Highly recommend!

Great place to stay or visit. Has very good places to hang out. They have areas around the fire pit that you could hang out and get some drinks. There’s restaurants all around that have a good use of the water and are on a scenic little island called goat Island in Newport. Definitely nice to stop by and get a drink and take a look at the resort. Also the people have teslas they have 3 T chargers on the front which is a great future especially if you have a Tesla as there’s not a lot of places to supercharge around newport

MISLEADINGNice location, friendly service and ample space.I would love to give this place a 5 star review but unfortunately it wasn’t what I booked online.On their website they show a nice balcony with views of the sea and hopes to see a sunset. Instead, I was met by views of boats partially blocked by my air conditioner. The room view was not the same of what you see online. I was given a credit for the room but I think that they should advertise better in order not to mislead their customers.

Had an amazing time for my 1 year wedding anniversary at Gurneys. The staff was great the rooms are a bit dated but you arent going there to stay in the rooms. I cant wait to go back next year during the summer months. Also this is the only resort that has an outdoor pool in Newport.

The firepit lounge was great. Order your beverages quickly because they are a bit slow. This wouldnt have been a big deal except they limit the reservation time to 1.5 hours and have no qualms of kicking you out even if you just received a beverage youve been waiting 40 minutes for.Otherwise the views were incredible. It was a quick 10 minute walk from Thames St. And the food was delicious! I would highly recommend!

We did not stay at the resort due to the room prices being so high. We went here for dinner and visited the spa the next day. The sights are incredible. Gorgeous sweeping views of the waterfront and very romantic at sunset. Food was decent but not great for how pricey it is. We had the worst food service of anywhere we visited in Newport though. It was a slow Monday night. Our server visited once to take our food and drink order and we didnt see him again for an hour. The burgers we ordered took about 30 min to arrive (brought out by someone else) and somehow the 2 $15 Manhattans we ordered arrived after the food. And whats worse is they were made so strong that they were almost undrinkable. Then after our meal it took another 20 minutes for the waiter to bring the check after we asked for it. Dont bother eating here. Its clear food and drinks are just phoned in as an expensive add on while the resort banks on business for the location and views. The massage at the spa was great though! Very professional and courteous staff.

Wow, what a hotel. Seriously enjoyed the two nights here, even during a cool and grey early May weekend. Great staff, especially the valets and shuttle drivers. Every space, room, and corner is clean, attractive, and fits the theme. The patio and outdoor area is beautiful with fantastic views. Rooms are top notch and the bar in the lobby is great. Obviously the location is amazing, being on its own island. Free shuttle to and from downtown. Had a wonderful experience and would absolutely stay again.

Beautiful resort on Goat island. First class service and amenities. My favorite part was the sunsets right outside our window. A memorable experience and I hope to be back soon!

Avoid Avoid Avoid!! Value for money is not there at this hotel. This is a $200/night hotel at best. The rooms have nice views but the hotel will try put you in bad rooms that you have to request better rooms. Also, service is sub-par for the price you are paying. Hotel itself is dated and aged, rooms are dirty, have marks on the walls and furniture and bathrooms are old. If you try organize something special the staff will fail you. For example I ordered room service for breakfast as a surprise - i called time find out where it was and the staff said “i think someone put paper in the trash” - still had to pay $70 bucks for it. It’s a shame lots of potential given the location. Much nicer places to stay for this type of cost - do your research!

My fiancé booked this resort for a surprise wedding proposal. He put in so much time and energy to choose the right location/room to set the ambiance for the perfect proposal. He purposely booked a king room with a balcony as the photos on their website showed a beautiful balcony which is where he planned to propose. He called the hotel in advance and coordinated a 3 dozen floral delivery with chocolates and a bottle of Moët which required a form to be completed specifying the date/time of delivery to the room. He sent the form and asked for a confirmation of the arrangements which he never received and when he called to confirm they received the form with the desired arrangements, the woman seemed bothered and nonchalantly confirmed after a long wait, she received the form. My fiancé stressed the importance of the date and time and had coordinated the delivery of the flowers with an outside florist. We checked in to the hotel and was directed to the elevator to our room. As we walked down the hall to go to our room I can see the nervousness on his face. When we opened the door to the room his heart sank. The room was nothing like the pictures. The balcony was old, with broken gravel and extremely dirty. There was this wasted space in front of the balcony that was just odd. The room was a regular room, nothing spectacular for an expensive ($$$) price tag. We would’ve been better off staying at the Marriott. We left for a boat ride and got back early afternoon where we were going to relax b4 taking a hike. When we got back there were flowers and chocolates with a bottle of Moët in the room. They completely missed the mark and didn’t pay attention to the form they requested him to complete that specified the delivery to be between 8-9pm so when we got back from dinner, I would see the flowers, chocolates and Moët where he would then propose....He was so disappointed and crushed.Clearly, the resort did not care and from the booking to completing our stay it was an awful experience. I will never go back to this resort and would not recommend to anyone. Go to the Marriott, for a better view, clean room and attention to detail we don’t doubt they would’ve provided for such a special occasion.Thanks Gurney for messing up my fiancée’s proposal and turning what should’ve been a magical moment into a disaster. Shame on you - a disgrace to the hospitality industry.

Hotel is in great location. walk over the bridge and you have the whole town to explore. the hotel has a great outdoor space. pool got a little jammed because of covid distancing. kids loved the grass area for playing and relaxing. rooms a little tight but all clean. restaurant very good. look forward to another stay.

The property is beautiful and rooms are nice. The pool is well managed with COVID going on but the back patio lounge could use some help. Apparently reservations are needed for your own hotel when about half the tables are open. Since they couldn’t accommodate a 2 top for 2 nights in a row, we had to have a drink outback. All of the tables were still empty when we finished to go back to our room, same thing happened with the restaurant. Still recomendable.

Very clean and if you want the maid to come into your room you would let the front desk know so they could clean your room . Great service in all the restaurants.

Very misleading based on the pictures on the website. The rooms are VERY outdated and pretty much falling apart. Upon check in they put us it a room that was already occupied. Yes, we used the key we were given we walked into the room to find a couple who was just as confused as we were. After we were given another room it continued to get worse. We found a dirty sock next to the outlet behind the desk. And the walls were DIRTY. The bathroom wall was Covered in tooth paste. It also looked like someone exploded a Coca Cola.. there was a brown dried substance dripping from a few of the walls. I honestly hope the room was even cleaned. They then moved us to a bi level suite which again was super outdated and boarder line falling apart. There were also old drinks still out on the balcony from the people before us And the bath tub was clogged. I took a shower and the water was above my ankles by the time i was done. I will say the staff was very nice and quick to respond. Overall definitely not the experience we were hoping for and would not recommend staying here. I would however recommend going to for drinks go to sit at the outside area. The drinks and views are great. We should left but didn’t want to take away time from our other plans

Wonderful experience! The hotel, pool, restaurants, and service is all very good. I appreciate the location away form downtown Newport yet with easy access via the bridge walking or the courtesy vans. The pool can get loud with music, but it is a fun atmosphere. Plenty of places to sit and watch the boats pass while enjoying good cocktails. The rooms are very nice with good views.

NOT WORTH THE MONEY! STAY SOMEWHERE ELSE!We paid a lot of money for this room. In our eyes, this was the best room available when booking and this was a very special occassion, our honeymoon as we had to postpone our original location due to COVID. It was nice to have a bottle of prosecco and a welcome note, however, the room was incredibly underwhelming and it needed severe updates. The room was in need of decorating and we had to move a little night stand in front of the TV and couch in order to set our drinks on something. We also tried to sit outside at night on the patio and the light outside didnt work. We had to call the front desk and they sent two engineers, who havent seen the light before. They had to steal a light fixture from another room. In addition, I made sure to call for housekeeping prior to us going out to dinner. I was assured x2 that they would come. They did not. They took the daily room charge off. The next day, I called in the morning and again, NO HOUSEKEEPING! I had to call a FOURTH time for them to come. Our room felt like it was in the slums.. we had to walk so far and it felt like such an old part of the hotel. The bathroom was small and again, outdated. A very beautiful though, which saved us from wanting to leave.And not to sound too particular, but please evaluate the dresser door knobs. My husband hurt his thumb when attempting to open and I also cracked my nail.We had to use the ironing board every night and it was so so dirty and old.We dined at the lounge and firepit one afternoon. The hostess was not welcoming and instead promptly gave us our time limit. We sat for about 10 minutes until our very sweet server came, appearing very exhausted. She was very attentive (as best she could be) and the food was actually very tasty. I watched our server while waiting for drinks, etc and she was essentially running the whole show while the guys were just sitting around. I felt so bad.We would return to Newport but will never stay at Gurneys again nor would we recommend this to anyone.

Spent that last 4 days and 3 night here. In my opinion- too costly for what you get, specially in off-season. Resort fee ($10 a night discount for our retreat, usually $20) should not be charged when you cant use more than half of the amenities. It was $172 a night (off season price). No closet in room just and open area to hang clothes. Balcony views were excellent and walking train was nice to the little light house. The indoor poor is tiny - dont waste your time. Goat island isnt close to the shops/restaurant for walking. Car needed unless you REALLY love walking. Room was nice but not resort level - could have been so much better. Bed was very comfortable.

I absolutely loved it! Beautiful view from my room overlooking bridge and pool scene was fab. It was fun clean and a blast for the long weekend.

Hotel is grounds are beautiful. The pool is nice. The service over all is disappointing in all departments and the food can be improved. I suggest eating meals off property. Convinient shuttle to restaurants every half hour.

We sat outside by the fire pits to enjoy an evening with cocktails and appetizers. Excellent evening, we will certainly return.

Nice place to VISIT not to stay. Rooms are okay. As far as dining goes you cannot eat in the hotel. Every restaurant is always “booked” with no room for hotel guests to eat in their hotel. I stayed two nights and had to eat in my room each night because the hotel restaurants were “overbooked.” Why not tell tour guests to reserve early once they book a room? Why are there no tables reserved for hotel guests? Ridiculous and disappointing.

The pool/patio was great with cute little cabanas. The resort is situated in a perfect spot on the water. The layout was comfortable & relaxing. The rooms were average.

We enjoyed our stay here near the holidays and particularly appreciated the staff. From the bar tenders, to the front desk staff, to the shuttle drivers and valets, everyone was so helpful and accommodating. The room was clean, comfortable and quiet, and the view was gorgeous, but the bathroom was tiny and had 1 hook in the entire room and almost no counter space,. The bedroom itself was dark and could have used another lamp or 2. Small concerns but our stay certainly wasnt inexpensive. We didn’t have time to eat in the main restaurant but the bar was cozy and lively and the food was great.

A little overpriced and somewhat isolated from downtown Newport. The staff was very attentive and the resort is well kept. It was filled to capacity and is family and dog friendly.

With all due respect. You need to get some more seasoned help. You can not rely on the view. I had a party of 16 and was given one fire pit table to share. Meanwhile there were two open tables with no one sitting there except for one person from the previous party who insisted on sipping her coffee and refused to move for our party. Not good..

Convenient location on Goat Island. Off season rates cant be beat.

Thoroughly enjoyed our stay at the Gurneys Newport Resort. Staff could not have been more generous and accommodating. We were there at a not so pretty time of year but still found the Gurney a beautiful and more than pleasant place to stay. Highly recommend.

Booked 3 nights for me and my wife at this hotel after reading reviews. Room booked and confirmed was a king size bed, with balcony and view of Narragansett bay...well, this is our 2 year anniversary weekend and I was just getting a better room to celebrate it.Checked in, got keys and headed to the room...surprise!: welcome to our standard, double bed room with no views!. Went downstairs to state a mistake happened that we were sent to wrong room. Got another set of keys to another room...surprise!: welcome to standard king size bed, no balcony, no view of the bay. Complained and got a call from check-in manager (Jeffrey) basically saying they had a few changes in the morning and the room we booked was no longer available. He tried to give me the excuse that since we booked through Expedia, it is not guaranteed the room I paid for. So, they got paid for a more expensive room and put us in a cheaper one. Did not offer ANYTHING, to make up for their incompetence.Thanks for ruining my Anniversary...see you in court.

Hidden gem of a resort off the coast of Newport RI, called Goat island. We docked our boat at the marina. There are many amenities and you get the feeling that you are at an all inclusive. Three restaurants on property including Pineapples which faces the Newport bridge. They have the best jerk chicken skewers and calamari. Brian, our bartender, delivered service that made us feel like royalty. Gorgeous scenery, attention to every detail... The outdoor firepits and patio furniture were a nice way to unwind after a long day. We will definitely be back! The goats, Cornelius and William, were also a nice surprise!

My husband and I had lunch here recently in the lounge. Beautiful ambience, delicious food, and impeccable service. We will definitely be back!

Came here for drinks on a Friday night. Definitely make a reservation because we saw several parties turned away at the door. A little pricey, but nice ambiance. Try to get a table with a firepit - they looked so cool!

Gurneys Newport Resort is such a beautiful place to get married. This rainbow themed wedding fit perfectly with the sun setting behind the Newport Bridge. I absolutely loved shooting there.The staff were all friendly and helpful, guiding me to the different areas of the building.Having the ceremony and venue in the same location made the wedding day so smooth. The views are phenomenal and this place really has everything...including goats!

If I could I would give this place 0 stars. First and last time at Gurney’s Newport. Worst “resort” ever. 2 hr wait for our check-in, hallway smells like trash. Bathroom is all wet. The pool is a zoo. 41 north best Newport hotel or Vanderbilt

Resort itself was on a scenic Island. The building was obviously older. Service left something to be desired, was more befitting of a standard chain hotel rather than a luxury resort.

The most beautiful scenery, it seemed as if youre in Ocho Rios Jamaica. The staff are wonderful out of this world.

Covid has destroyed Newport. Very few businesses will survive. The charm is gone. Wait to go here when this virus mess is over over. New staff is everywhere and the service is terrible everywhere. You cant eat. You need a reservation for everything and everything is booked. Dont waste your money right now. Beaches are closed. It is awful now. Maybe next year???

We booked a premium king water view room months in advance. When we showed up, they had already given our room away and tried to put us in a much inferior room away from the main tower and tried to convince us that it was an upgrade. When we complained they tried to put us in an even worse room. Eventually we ended up asking for a full refund and going to the newly built Brenton hotel down the road and found the service, amenities and the room much better.

Overall the location is great and amenities are great. Housekeeping and valet staff were wonderful. With the pool, however, they have an extremely terrible system. People are allowed to save their (unreserved and unpaid for) spot at the pool for hours until they come back, yet the people who are also paying guests are left to fend for themselves without a seat, then on top of that the manager asked us to leave before anyone else because of Covid capacity simply because we didn’t have a seat. This ruined our experience and we won’t be staying at Gurney’s when we come back. The main reason we go on vacation is to relax by the pool, and somehow that turned into being badgered.The rooms feel outdated and too minimal for what we expected with this resort.Restaurant was wonderful and they went out of their way to accommodate us on our honeymoon!

Great location and comfortable rooms

We reserved a table and when arriving, were told we could only stay for an hour. Drinks were expensive, food was pretty decent. But ridiculous how you’re put on a deadline.

Didnt stay at the hotel but my friend who did had a terrible experience with service for her 30th birthday. I am leaving my review based on the fact that I called the hotel to send champagne and cookies to her room- 3 days prior to her arrival- and they were never sent and I was still charged. I am pending a refund and they just stated they couldnt deliver .. but managed to still charge. When my friend asked why she didnt receive it they said a do not disturb sign was on the door. Honestly just all sounds fishy to me. I hope others experience a more pleasant stay, but both of our experiences were not great.

Had a lovely evening at gurneys post pandemic, enjoying food, drinks and sunsets. Donato the lovely new Italian host was welcoming, attentive and he did everything to accommodate us without a reservation. David the manager was nice and checked on us if we had everything. My top spot for amazing sunsets, service and overall experience is gurneys in Newport.

We were really looking forward to our stay and due to COVID-19, we called to confirm which amentities were open;including the pool. We were told the pool was open for lounging, but were neglected to be informed that there were no lounge chairs around the premises and would have to lay on the cement. All of the restaurants and amenities were fully occupied; only due to the fact that they were letting outside guests in. I think during these times and with the type of resort this is guests should have been accommodated first. The reason we wanted to stay at Gurneys is so we did not have to leave and go into down town, however we had to because of the lack of service. We were extremely disappointed to say the least.

Great food, picturesque scenery out on the deck with fire pits. They opened their doors to the public during a gas outage that affected the whole city. It was a very nice gesture to feed the families of Newport while they were unable to cook. Very nice staff and a great place for a wedding

Nice spot on the water, Scarpetta Restaurant is a winner as well as the outdoor dinning for a sunset meal.

This hotel is technically a 4 star, but I found the service very amateur and under standards to have such high title. Firstly, we arrived tired after a long trip and front desk didnt provide information about wifi, facilities or Covid19 protocols. You will arrive to your room and there is not additional information about that (restaurant policies and swimming pool were very confusing and sketchy in terms of reservation). You call and nobody answer. Dont get fooled by the pictures, rooms are very small and overpriced. We payed for an expensive waterfront view with specific requests and they ignore it completely providing a mediocre view. I found the swimming pool extremely overcrowded and the staff didnt do anything to avoid this. There was not enough hammocks for everyone but they kept allowing people coming over, a dangerous infection nest. I used the iron provided in my room to iron my white blouse for an event and the iron destroyed it because had rust and stained the fabric. I complained and they not only didnt offer me a complimentary laundry service, they lied telling me that laundry was not available but other associate told me it was. I was furious but the staff was careless and basically ignore us. They allow dogs in the rooms, we had a dog left ALONE in a room close to ours barking during 30 min, I found that completely unsanitary and doesnt state clearly in the website. A previous pet could had pee in your room and your will never know because irresponsible owners and hotel staff allow this. Terrible for the animal and disgusting for guests. Service room is extremely overpriced. The only nice thing about it was the area which is beautiful and have stunning views, otherwise dont waste your time coming to this mediocre place you will leave upset for paying such amount of money for a poor experience.

On the positive side - great location, very dog friendly and loved being able to social distance on the spacious grounds facing the Marina... Loved Scarpetta!On the negative side, never was able to get a seat at the pool. Lunch and breakfast options VERY limited. Rooms very outdated and not what you would expect at a 4 or 5 star property. We stayed in the Liberty Suite which they describe as one of their 2 premier suites and it had a leak in the roof (water poured into one closet when it rained), the bedroom doors didnt close fully and the bathroom and kitchen were outdated and very cheaply constructed (think Doubletree vs $1000+++ per night suite) The staff and hotel manager were very nice, but it was very difficult to reach the front desk by phone. Also, no concierge.

One of my favorite places in Newport. Food is great and the view is just as great. Also the people watching is out of this world.

We were so lucky to experience the Harry Potter Igloo. Our visit was lovely from the minute we walked into gurneys. The customer service was friendly and kind despite it being a busy afternoon. The food and our cocktails were delicious (highly recommend their fried calamari with sweet chili sauce). The view of the Newport bridge and the vast blue background added tranquility to our evening while the magic inside the igloo was simply amazing.

Great sailing around Newport RI on the 12 meter sail boat!

Went to the Thanksgiving feast and it was worth it! Excellent service. Took all the headache of cooking away this year. Thank you for a wonderful seat by the floor to ceiling windows.

The ny strip and duck fantastic

Wasn’t blown away by hotel ambiance. Free BMW rentals however are a nice perk.

Views were incredible, but service and eateries could really use improvement. First night there we ordered chicken fingers and fries for my 2 year old, to get chicken that was rare in the middle. Husband had a burger and was in the bathroom sick all night. Staff seemed annoyed when you asked for help or had a question. Before we could even sit one night for a drink by the firepit, without even greeting us, the server said this is the last call. Double the price than most of the downtown hotels with similar views. The only nice thing was that they did upgrade us to a larger room, otherwise really a disappointment.

The food and drinks are awesome but the service was horrible. The waitress we had displayed poor customer service. We were looking forward to using the igloo for the evening. There was not any reservations for the evening. We waited for the rest of our friends to join us. When we asked about utilizing one of the igloos 30 minutes the igloos were no longer available for the evening. The waitress seemed misinformed about the hotels policy or she was making things up as she went along. We ordered food inside and decided to sit outside on the patio near the fire pit to enjoy the view. The waitress informed us that the food would be going to the table inside. When asked about food being brought outside she stated that she would let the server know and that it should not be a problem. When the food was brought outside she took the opportunity to let us know that this is something that they normally don’t do. We had no problem eating inside but the waitress seemed very confused and irritated with our group. I really enjoyed the food, drinks and beautiful view but the customer service could have been a better!

The hotel sucked we payed over 600 dollars and it was such as small room and there was a leak so the floor was wet for 2 days and stunk. They also didn’t do anything when we told them about it. The only good thing was the scenery and their pina colada

Hotel is quite outdated for the price. Pool was filthy on the first 2 days of our stay, and we were told it was because the levels were off. Looked like a filter problem - and although it got a little better by day 5, it still had black stuff floating around. COVID regulations in place, totally understandable, but that means many services aren’t being offered. Hotel rate should be lowered if you aren’t getting the services you’re actually paying for.

The hotel is a very nice one with a great view from every window. When it comes to the location, I would give it a A+ because of how easy it is to walk into town and to get to the tourism office. The rooms are nice and tidy, and every room has a very nice view of the surroundings.The food is very nice and one of the key highlights is the view of the Claiborne bridge, where the Americas cup is hosted. The best part is that the sun sets right behind the bridge. Overall, would highly recommend for a tour of Newport.

Do you hear that awful noise? Its the property screaming out for a renovation.Climate control in room is bi-polar.Towels are hand crafted from sand paper.Should you want a a candy bar at night, forget it. It cant be had here.Although on the water, there is no beach.There was a vent in the ceiling of the shower that had not been cleaned since - well ever.The water pressure is that of a grammar school water fountain.There are more, but Im depressed now from writingng this.Opt for a cheaper property that actually cares about their guests.

I can only speak to my experience so far, which within 3.5 hours makes me regret taking this trip. Period. Not only did the management attempt to put us in a room that was far below what we paid for (a water view king balcony room and instead ended up on a ground floor patio without any elevator access), but they said they were full (which was similarly a con, as we confirmed by checking availability online). After the third check in with the front desk, we were finally given a room that we paid for (although it partially faces the parking lot and did not come with any bath facilities, as is described in the room description we purchased). I write to also note the horrible service by the hostess named Maggie who told me they were not servicing customers outside for dining and then proceeded to seat two separate families outside. After going back and forth with her several times, we agreed to place a to go order (aka I would pick up the food and sit outside, rather than her merely deliver the food). Upon seating those two other families, she delivered our to go meal outside as though that were sufficient for her rude service. I’ve only been here 4 hours but you can bet I will never return. such a mediocre experience for such an expensive, overrated establishment. PS—there was a hair in our drinks.

Aside from the resort and location being a slice of heaven on earth, the staff at Gurneys really stood out to me. Every staff member was smiling and helpful, and you could tell they took great pride in their work. I never wanted to leave.

Overpriced cocktail s on the 2nd level deck !! The service was very good a lovely waitress!!!! But what was mostly disappointing was the uncleaned deck, umbrellas and exterior of the building itself. They need a separate staff to clean up especially because of the seabirds!!! Everything should be washed down regularly. Beautiful views!!!

The place is very dirty, the windows are never cleaned. The furniture in the lobby is filthy and worn. The facility has potential but is very run down. They allow non hotel guests in so you can never get a place at the restaurant and pool area. I’m very disappointed.

We had several disappointments.1. Our room had dirty towels mixed in with clean ones. I called front desk and complained.2. We were told there was no reservations available to dine for the 3 nights we were there. We were told to go to town or order in our rooms.3. On the last night after complaining of the lack of hotel service we were accommodated for dining at the restaurant. Our server left us waiting for the Champaign we ordered to be poured glasses to be refilled, no one came over to refill our water, and my chicken dinner was bland. We sat inside and felt completely dismissed because of the crowd dining outside the restaurant. We requested our check and asked to take our full bottle of champagne with us to drink in our room because all outside patio was reserved by the locals.5. For the price of the restaurant compared to the lack of service. We know the next time we visit Newport we will stay at any other hotel.6. We happen to run into people whom formally worked at Gerneys and they told us the locals came first for accommodations and not the hotel guests.

Tons of nice places to hit at rhode island. This is one of them

This place is definitely not worth the amount of money you pay. We waited almost an hour to check in- it was so busy and hectic.When we got to the room, there were no towels or toiletries. I had to hunt the cleaning staff to get some things for the room. The room was old looking considering how much you payWe came to celebrate my partners big milestone birthday... i called a few days prior to arrange for something... it was not in room... it came a few hours late by a very non-caring staff member... he never acknowledged or apologized for it not being in the room. By the way, they never pickup phone calls...so you physically have to go to the front desk to ask for basically everything!As for the pool, theres no organization. I understand Covid has made it harder but it was poorly poorly organized. We waited since 715 am to get in the pool by 8 am. We sat seated as per the pool guy... once that started lining people up... people from the end of the line just cut people with no regard to people who had come earlier. Dont waste your time or money at this place.

4.2 rating is bs. The service is terrible and not once, twice but all 3 times I was there. The only thing good is the view. The staff is clearly not trained and does not understand customer service. Whoever is the Chief Operating Manager should be fired.

Great place with a wonderful vibe and view. Perfect summer spot

Getting married at Gurneys Newport was amazing, ten stars across the board! From our first meet and greet to the final goodbye was said the morning after, everything was perfect. The teams professionalism and attention to detail was superb during the entire planning process. Jacquelyn was there for every step, even for my many after-hour questions and crazy ideas. During the day of the event, Jacquelyn and her team had every aspect covered. Even when the wind kicked up during the ceremony, they dropped everything (literally their radio and name tag) and were there to help me get down the aisle without blowing away. The location was beyond perfect, on the lawn with the bridge in the background was beyond perfect in every way. The venue it’s self was beautiful, inside and out. And the food – it was beyond what we expected, guests are still raving about their meals. We had the opportunity to have an after-party which was also very accommodating from food to the entertainment of the fire-pits, etc. And the next morning we had an amazing breakfast in the same room we hosted our wedding. Our out of town guest loved the experience and even talked about coming back for their own vacations in the future. I could not have asked for a better experience with Gurney’s Newport. If I could do it all over again, I would in a heartbeat and would not change a thing!

Our stay was satisfactory at best. The hotel does not appear to be well maintained beyond the lobby as there was chipped/scuffed paint throughout our room, numerous scratches on the furniture (which was extremely plain and mismatched), tiles falling off the walls of the elevators, and disappointing bedding and linens.The restaurants were also disappointing with mediocre food and spotty service. We’d recommend choosing another hotel in town as this one is over priced and misses the mark for a “4-star hotel”.

From the staff to the amenities, the ambience to the view, our stay was perfect in every way. They think of everything. Activities for the kids, ice skating, exceptional drinks and dining and proximity to area happenings. Kudos to management and staff for creating and maintaining such a hospitable experience. And, per our daughter exceptional hot chocolate.

Scenery was beautiful, rooms were spotless, food was very good, staff was very friendly and helpfull.

Had to request a light brought to room, no info in room about pools/sauna, plenty of info on high priced spa. Front desk, room service and housekeeping calls backed up. Jets turned off in Jacuzzi. Beds super comfortable, bathrobes absolutely luxurious. After addressing issues with hotel staff, all issues resolved and treated like royalty.

I stayed in 1321 which has a view of the light house. The room was extremely comfortable except for the desk chair which was definitely NOT comfortable. The bathroom came equipped with robes and slipper which I really liked wearing around the room. The facilities at the resort were comfortable. The gym had modern equipment and it was a nice workout spot. The indoor pool was standard and I dont recall seeing any seating by it. Obviously the outdoor pool was closed. There is a nice outdoor walking path and you can visit the goats. There was a small gift store where you could get sunglasses or sweatshirts. The hotel has a free shuttle that takes you across the bridge to town (just about a mile) but no shuttle to the airport. The coffee shop was nice and their scones were delicious. They have a spa but I didnt use it. Conference facilities were nice amd the banquet food was good.

Wonderful place! I came across this resort by an accident and it was a nice surprise! Tons of amenities, pleasant staff from reception to bar/lounge (ice skating staff could use a little bit more of training though), great food and drinks, the room is great. We had an amazing time here, thank you!

Beautiful views of the bay. Simply blessed to be here at Family Lifes Weekend to Remember... Celebrating another great day the Lord has made, let us rejoice and be glad in it.Psalms 150:6 Let everything that has breath praise the Lord ! Praise the Lord !Psalms 69:34 Let heaven and earth praise him, the seas and everything that moves in them.Lamentations 3:22‭-‬24 The steadfast love of the Lord never ceases; his mercies never come to an end; they are new every morning; great is your faithfulness. The Lord is my portion, says my soul, therefore I will hope in him.We have been coming to this Marriage Retreat Getaway for several years and stayed at this location.Gurneys Newport has made beautiful improvements to the property and this year was by far the best stay we have had ....Great Hotel with Exceptional Service and add in the Breathtaking views, makes this a perfect place to praise God for His great faithfulness...We would come again if we had the opportunity... God is so good!! All the time !!

Great place. Great getaway.

Great spot with view. Expensive but nice experience.

Visited Gurney’s this past weekend after being confined in our New York apartment since March. 10/10 regret and do not recommend.Let’s go through everything wrong with this “luxury” hotel, shall we?COVID1. During our three day stay, not once did we see any of the public areas and shared surfaces get wiped down or disinfected. This includes the lobby where people sit, eat, and talk, the elevators, the lounge area. This is quite alarming given what’s going on.2. Other patrons thought it was ok to get into a really small elevator with guests they were not with. Sometimes, without wearing a mask. The hotel should implement one party per elevator policies.3. THE POOL WAS PACKED. Think the most packed it could possible be and then add some. The website stated there would be limited capacity at the pool, and this did not seem to translate to real life.Hotel in general1. After getting to the room, I had forgotten we were at the famed Gurney’s Resort and thought I had somehow ended up in a Ramada attached to the airport.2. Gross honestly. See images attached. Bathroom did not seem clean. Potential mold on the dresser?3. To touch on the pool again, upon check-in we had asked about the pool and if we needed to make a reservation due to the website stating there was limited capacity. The front desk person told us it was first come first serve and recommended us try and find a spot between the hours of 12 & 2 and 5 & 8 pm. Huh? One morning, we saw a line of probably 50 people at 8am waiting to get into the pool. Clearly that was a regular occurrence so very unsure why he didn’t tell us that. Regardless, the safety precautions for COVID were not implemented and the pool did not seem safe to use.4. The grounds of the hotel almost seemed abandoned? They were very unkept, almost like we were at an abandoned fair ground.Food/ service1. We ate at the lounge for lunch one day. Food was good.2. Prepare for incredibly slow and inattentive service.3. That said, if you dine here, please still tip waitstaff and tip them well.In conclusion, save your money, time, and dignity and stay home.

Comfortable rooms and a lovely outdoor area to sit by the waterfront and relax

This place is disgusting. This is definitely NOT anything close to Gurneys in Montauk. The rooms are a motel at best. Don’t stay here unless that is your expectation.

Amazing atmosphere. Very relaxing waterside restaurant/bar. 10+++

Y’all I absolutely recommend this beautiful scenic resort. It all started when I walked in and was treated like a queen by Ashley ( could’ve been Karen, not sure) We got to our room and was quickly saddened by the fact that we could trim the plants from our balcony. I called down to ask if we could upgrade to a room on a higher level. well, they did just that. They put us ONE floor higher and y’all it was a magnificent difference. They even delivered ice to our got damn door. Towels were a little Brillo paddy on the ol toosh, but they Sufficed enough. Also, the pool was completely empty, also a beautiful view. God bless y’all.

Clean, great service, wonderful pool & on-site dining.

It was great. I also think watching the sunset was a bonus.

We were there for a company function in the winter. The service was excellent. Ask for a room with a view of the water. The food was on point. The room was clean, comfortable bed, with oversized robes..spa services. Lovely place.

Service was not great. Great spot but overpriced for what you get(especially during Covid) and didn’t get to see the goats.

Nice view, was a pet attendant there for a wedding.. so I cannot comment on the food or the drinks but I did meet some nice people at some of the stands where they sell food, and the front desk folks were also very nice.

Mediocre. Great location but poorly managed and supervised. The front desk was nice, so was umberto at the bar and servers were kind. But it is obvious the place is poorly managed as it clearly has no organization or direction. They charge a 45 resort fee and literally offer nothing to justify it. If they send you to sit out on the grass they can at least send a couple of servers out there. If you pay a premium and am accustomed to staff that recognizes the importance of customer service. You won’t get that here. There’s hardly ever a pool attendant, always have to ask for them and find out where they are to get a towel. David Smiley the manager is simply not courteous and rude. He was handling the pool during our stay and simply was frustrating. There are not enough seats at the pool during COVID which is really the only selling point of this place (so don’t waste your time or money coming now). Smiley is in charge of it and can’t manage a couple of pool seats. When confronted with the idea of taking a name for a reservation so when a seat opens he says during this day and age we can’t do a list and contact people. Implying that cell phones don’t work during covid. They send you to a deck, but there’s no servers there. It’s basically He’s also just a frustrating person like he’s upset that your upset that the pool situation is completely mismanaged. That’s not what a manager should do. For instance the fire pits outside, half of them don’t work. That’s an easy fix for an attentive manager. It’s like they just don’t care about the guest experience. In conclusion this is NOT a 4 star hotel it at best a 2.5-3. It has potential but is obviously so poorly managed it won’t get there. Many better options, it’s not anything like Montauk.Update: called and had to ask to turn room over. They said ok. Left came back In 2 hours and it wasn’t done. When I called not even an “im sorry” just a “do you want them to come now”.I’ve never stayed at a hotel and spend 700 a night and had them act like it’s a favor to bring me a clean towel.Toilets take two flushes too.This place is truly a motel not a high end hotel.

Told us they upgraded our room.. we got there and the toilet was broken.. great upgrade. Had to walk across the resort to go back to the front desk (with all of our luggage) to get a new room. They gave us another room and the shower was filling up past my ankles after 2 minutes of being in the shower.. called the front desk 17 times for assistance and kept getting disconnected. They attempted to refund us a portion of our stay but didn’t want to give us the money but instead told us they’d give us a hotel credit. After telling them multiple times we weren’t interested in that they finally refunded our card. Won’t be staying again.. ever. Aside from that the resort was beautiful. That’s the only reason it’s getting 2 stars instead of 1.

Like most, we came here to escape the restrictions of Covid and after 4 months of being cooped up at home, we still wanted to go on our annual trip to Newport. We were long time repeat guests of the Hyatt which is now Gurneys. We’ve stayed here a couple of times since the switch and were not impressed with the new crowd it now brings. However, with the limitations now set forth due to Covid, we wanted to feel free and safe to roam outside should Thames get too congested and uncomfortable for us as we now have a little one. We had our rehearsal dinner/happy hour here a couple of years ago and really enjoyed what they’ve done with the deck and outside space. And while the grounds are stunning and the views are gorgeous, the room accommodations are grossly lacking that “Gurney’s” luster you often read about and see on their social media. We checked in and our room was not cleaned to our standards and we don’t have high standards; I’m talking about crumbs and hair left on the chair, makeup/foundation was left on the table surface — which I had to wipe down with a Clorox wipe; the room was smaller than anticipated which is easily our fault for not realizing but it is TIGHT with two adults and 1 baby; the walls are furniture were all banged up, scuffed up and totally not what you would expected when staying at such an “elite” resort at $1300. They were quick to move us which was great but the NEW room had a balloon left in it which was frustrating as it unfortunately exposes the lack of attention and care that goes into housekeeping especially during a pandemic which is wildly concerning. The kicker to all this, my mother in law surprised us with a welcome gift of cookies and champagne which wasn’t received until the end of the night after her scathing email and complaints. I have to agree with previous guests who have rated this resort as comparable to a motel. I feel so guilty and embarrassed as I pushed my husband to shell out the extra $700 for our stay for that “gurney’s” experience which is subpar at best. We are crammed and uncomfortable staying here. On the other hand, the staff we have so far interacted with, is truly great; kind, professional and courteous. Thankfully they have that going for them...

Beautiful environment to have a drink and watch the water! We enjoyed the grounds.

If I could give it six stars I would.

Utterly filthy. Hotel needs a gut-reno, possibly even to be knocked down.We came in for 2 hours & packed up to go home..that bad.

I stayed at the resort 1 night for my 30th birthday & had a party of 10 people for dinner/drinks at the outdoor fire pit restaurant..Both hotel& restaurant were disappointing, 1st a out of town friend had sent a bottle of champaign & cookies to my hotel room (was charged $80) the hotel never delivered either..the restaurant service was extremely slow & took 46mins for a round of drinks, slow service continued throughout the night, dirty plates/empty drinks were not cleared from the table, we were the last party at the restaurant and had to beg for our check to be brought over which took another 40mins...I called the resort the following day to express my concerns, and get a refund for my friend for the undelivered champaign/cookies the manager 3 days later has yet to return my call. Now today I have a $90 charge on my card, had to call again to be told to wait for the manager to call. Not impressed, I would not recommend