Hit the bonus and won 21 bonus spins. The machine said call attendant. Didnt pay for the winning spin and eliminated the bonus spins. This machine does this all the time, but not on the game I was playing. The company takes hours to show up and uses the disclaimer to protect themselves. The machine is defective and they dont replace it. Bar owners dont use Gem!! If I could add photos, I would to prove my review is honest. The bartender called Gen four times and the Tech was close, within 25 miles and then two towns away. It took over two hours to go 25 miles even though he was in route.

Just a wonderful business, especially the technicians. They should pay them more !

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