So much fun for kids of all ages and all you kids at heart. Surpassed my expectations in terms of how much I’d enjoy it. Do not miss the sky rail zip line, laser tag, American ninja warrior course, super bounce trampoline, or bumper carts that simultaneously flip and spin!!!!! 10/10 would return. Everyone is masked but that’s COVID - you will still have fun I promise.

Fun Place. Nicely organized. Lots of attractions. Flip Zone Bumper Cars are fun! Laser Tag was awesome, large arena. Liked the Wipeout style Jump, Duck, Dive game. We arrived right when they opened, 3pm on a Friday. It was pleasantly quiet until about 5pm. Little short on staff at first to do some of the higher end things. Noel was a champion, she helped us with many attractions and was very kind!

Play keeps depression away. Kids need other kids and they need to play with other kids in a safe and clean atmosphere. This lovely place provides that. Every weekend there are birthday parties and you share in the festive atmosphere. Staff is the best anywhere in the city, very dedicated and friendly. A membership is the best investment one can make for the overall wellbeing of ones kid. Very grateful this place came to town.

I took five kids from ages 3 to 8 to urban air. The basic package for 2 hours includes a variety of trampoline, ball pit and awesome side gym thing. Worth the price. The food is as youd expect, overpriced and not that good.

They have a great group of staff working here and they are so nice to my kids even when it is very busy. Everybody loves the ball pit I would suggest a separate pit for a little ones because they block the way of the Ninja course, but other than that it is lots of fun, even for my teenager. The membership is an excellent deal and includes a free slice of pizza and snack every visit.

Highly recommended. Prices are very reasonable, spent about $30 (including food and grip socks) for me and my 2 year old son. Four hours of non-stop running, jumping and climbing. Had to drag him out kicking and screaming he was having so much fun. Went on a Saturday afternoon and was surprisingly not as busy as expected. Lots of room and activities for kids of all ages. Staff was friendly and facility was clean and well maintained. Will definitely come back again.

Many thanks to the staff at Urban Air in Madison for a great week of camp. They are in the old Toys R Us building. Eli had an awesome week of running/jumping/flying around/bumper cars/crafts and basically wearing himself out. The counselors and managers were super friendly and gave us full reports every day. There is another camp the week of August 10. If you would like to get your younguns out in the world one more time this summer I highly recommend it.

Almost all the kids and adults not wearing masks. They said they wouldnt enforce for medical conditions. Your telling me they all had medical conditions? I dont think so. They werent enforcing at all. I didnt see anyone cleaning. The kids and I felt unsafe and will not be returning. Edited: thanks to the newest review with pictures that prove my point that masks arent being worn. If you want corona, come here!

Super awesome time for kids and parents too! A ton of great trampolines and play areas. A great deal even at the basic membership. It’s nice that parents can play too, makes it a total family experience.If you can swing a few bucks a month, your kids will thank you, plus you’ll probably enjoy the fun just as much.Recommend Urban Air!

My son has Autism amd he really loves coming here. The staff is awesome, never judgemental. Great place!

I liked it a lot! The food tasted nearly perfect and the employees were nice, it was fun! But, the place did seem a bit unfinished. It could use a bit more decorative material.

Very good place and staff i,d take my kids here for their birthday all the time

Great place for kids. More than your run of the mill trampoline parks in Madison. They also have other attractions, like my favorite laser tag. Loads of fun and a variety of activities. Not very busy because of COVID, it sucks that they just opened a few months before everything shutdown. With how big the place is and ventilation I feel safe especially with Dane Countys mask requirement. I hope they will be able to weather the pandemic.

This place is amazing! The owner Brad is also very generous to the community. Please support Urban Air!

I took my 3 grandchildren ages 13, 11,9 and we had a wonderful experience. Friendly staff, clean and so many different things to try and do. They loved it.

Awsome staff. Kids will have fun for hours. And food prices are not that bad.

Great attractions, great people, if you want to wear a mask then wear one, and let the other people live, staff is excellent, Im trying to book a birthday party and I was on hold for over an hour, 28 minutes in the Madison phone number and 33 minutes in the party hotline, no answer, they should pay attention to the phones, but is ok, they may be busy listening to the people complaining because of a mask, we will book when we go there on saturday

This place is amazing, entertaining, and loads of fun for the WHOLE family!!! Waaaayyyy more fun than sky zone or rock n jump AND it’s the same price but you get MORE attractions and entertainment for your dollar! And the staff are sooooo helpful and nice. We will NEVER go to another trampoline park again! Way to go Urban Air you guys are AWESOME!

Very expensive if you wanna do more than just hop up and down

Under the age of 18? Young at heart? Want a good challenge...... Welcome to Urban Air, a 2020s place for teenagers to hang.Its sort of expensive, but if you spend enough time its worth it. Get the biggest most expensive package as that opens all things for your kid to play.Food is delicious but expensive and can run out

Really fun but they need to enforce the mask law SO much better.

*Went During CovidThe staff was extremely friendly. The place was clean. They were obviously on a cleaning schedule as they were almost always cleaning. We had a really great time.

Noone wearing masks....if people are jumping and using your attractions then what possible medical excuse could they have...they have no problem doing strenuous activity.Place was just complete chaos. Most areas are unsupervised. I didnt see a lot of staff.

Had a blast was here for a birthday party. Lots of fun for adults who are active.

Great place. Better than Madhouse (was) and Skyzone because there is more to do at Urban Air. Clean facility. Friendly staff who are also actually supervising and doing their jobs without being overbearing. All day pay and play ticketing is also superior to other parks of the same type. Only critique is not great places for parents to comfortably sit and see the activities that are going on. Great overall. Also love the option for membership.

This place is FANTASTIC. I took my son who is 7 this past weekend and he had so much fun. There is a ton for kids to do. Food was surprisingly good also. They even had a cauliflower pizza and it was great! I will definitely be taking my son again.My only side note would be this - You need more staff!!! A lot of the attractions had no one watching them and my son was nearly jumped on several times by kids not paying attention to their turn. Accident waiting to happen. I hope all these reviews citing the lack of staff on the attractions will catch their attention and they will fix this issue.

This is an amazing new facility. Weve gone a few times already and my kids (6&7) love it. I went with the Platinum Plan so they could do everything. They are brand new and I recognize the passion that AJ (Front Desk Manager) and Brad (Owner) have for this facility. A lot of the staff members are young, but I think t he leadership will ensure the facility has quality people supervising. Five stars and the best trampoline facility in Madison. No complaints and Im likely going to have my Kids birthday party here next spring.

Very fun with lots to do! The space is huge and their overflowing parking lot made me nervous when we arrived; however everyone was so spread out that it didnt feel too crowded at all. My only complaint is that they seemed understaffed as far as activites & supervision go.

I went there with my friend and her brother. And there is so much to do and its its definitely for everyone. And it looks super cool there. And the obstacle course looked cool because of the plastic balls beneath. Only problem we had where that the workers there where pretty slow, but overall it was a fun time

Most of the areas were unsupervised and the areas that were supervised the kids working were not enforcing any of the rules and it was a complete fee for all everywhere my 7 year old was afraid to do anything because he thought he was going to get trampled over and hurt! We left within 20 mins of being there I told the manager how I felt and he replied with “ I don’t agree” I told him to look around and he looked at me like I was crazy. Good luck if you go here

This was an amazing place for kids of all ages and even adults as well. There was just so much to do under one roof. Staff was friendly, helpful and attentative! Place was clean, everything worked, it was just impressive. They had a nice little kitchen with food, drinks, and snacks available.I would love to see this place stick around and be part of the Madison area community. This is an ideal place for birthday parties, a treat for kids, or just a play date. Prices were reasonably we felt. Roughly $32.00 a day for an Unlimited pass for eveything they have to offer. $32 is the most expensive of all packages...

This place is freaking fantastic.. Bring your kids and unleash your inner child..and have some fun at epic Adventure park..

Great setup, lots of fun things to do for my boys. Weve been there twice, went with the Deluxe package each time. I like how the waivers/guest information is keyed off of phone numbers, which is far more efficient than the other trampoline parks in Madison. My only suggestion is to completely revamp the guest check-in area, as well as a properly marked exit path. There are no signs reminding new guests to fill out their waivers before getting in line to check-in, there are only three stations for check-in, and one of those is strictly for people buying memberships. This setup is fine if its a slow afternoon like the first time we went, but there were 20-25 other families checking in the second time we went. We had to wait 30-40 minutes to check in the second time, which can lead to some anxious young ones. Havent had the issues with staff that some other reviewers have pointed out, but we will definitely go there again.

Cool concept. But there’s not anyone that even remotely resembles a manager keeping the place organized and safe. It’s total chaos but wouldn’t be if there were staff that knew or even seemed to care about how to run it.

We suffered an injury from a loose hanging rope on one of their attractions. The teens in charge had no idea what to do, so I had to clearly explain to stop the attraction and get a manager. The manager just tried to offer me free passes, but my we were already Platinum members. I told him to cancel my membership, to shut down the ride until they could fix the dangerous attraction, and left my contact information for follow-up. Never heard anything from anyone at Urban Air after 9 days and the attraction was still operating with the same loose hanging ropes waiting to clothesline another customer (child) by the arm, leg, and/or neck. I need to follow-up to see if the manager actually canceled the membership, since they have done nothing to protect their customers (again, children!).

Very cool place. My teens love it.

This facility is really amazing! I had an issue with customer service so I emailed the owner and he had reached out to me in a matter of hours. I have no doubt he will address the problem with the employees as he appeared to be a very dedicated business owner. I know that finding quality entry level employees is difficult, I see it in many establishments. I look forward to giving it another try and hopefully will have a five star experience after the customer service issues are addressed.

Fun, a little pricey but a lot to do there. A bit understaffed but all of the staff present very friendly. Clean and well taken care of. My kids had a blast.

Lots of stuff to do there and was super thrilled that parents can tag along and do stuff with their kids for like $6 with a paid kid admission. Would recommend additional lockers.

Great lazer tag

There is so much to do for such an affordable price. Family owned and the owners are really kind. It’s busy but you can’t be surprised that there will be a lot of kids running around.Equipment is incredibly safe and I never felt like I wasn’t cared about.

Went on 12/7 to pick up a gift card I ordered on black friday online. Had to wait in line for 30 minutes. When I got to the front of the line neither girl knew how to do anything as each customer before me took several minutes longer than necessary. It looks great inside, but they need to train competent staff and have more staff available to assist guests. I highly doubt I will go there with a complete lack of customer service.

First time going. They exceeded my expectations

Overall: unorganized chaos (but the attractions are fun)..... I brought my two younger siblings here. We all got the Platinum package. The experience overall was chaotic, confusing, and disappointing. There were areas that were designated solely for the Platinum package but they werent monitored, and seemed very open to anyone. There we areas that seemed very fun and exciting, such as the obstacle course over the ball pit and the battle area over the foam pit, but there were people everywhere in the area. No control or order. No line to wait in. Just uncontrolled chaos. It honestly ruined the fun. Lastly, it seemed like there was very poor instructions or training to the staff members. In one area I saw someone tucked away in a corner not doing anything, and in the laser tag area I overheard two employees talking to each other and say did they tell you how to do this? No did they tell you?. It was clear that these examples were not the fault of the young employees, but instead an error of upper management and structure. So overall it was a disappointed, and I feel like I wasted 100 dollars on three tickets and three pairs of exclusive socks (that also werent enforced as I saw others not wearing them).

Concept very good, kids loved it. Leap of faith, climbing hill area very understaffed. 7 obstacles where kids have to be unhooked and hooked up for each item but only one worker. A lot of standing waiting for him to finish with someone else. staff tried to keep it moving but unable to keep up.

It was very fun. Check in was easy, the limes werent bad, and it was a fun environment. The food was not yoo expensive and they had a lot of attractions. There are downsides though. They were very understaffed. People (staff) were running between attractions because of this. The lockers (in which you have to pay for) constantly got stuck and would not open. On the same note, the lockers are so small you can barely fit anyones shoes or jackets inside. Other than that it was a very enjoyable experience.

We had a at time here! It was crowded b/c it’s new and winter break, but lines managed quickly and efficiently. One of the kids we were with fell and asked for an Icepack which they had readily available. No gross smell like skyzone- We are going back again today!

The first time I went, I had a great experience. Today, though, was horrible. Waited about 10 mins to get my food which wasn’t too bad but when I went up, they gave me the wrong order. One of the staff asked what I ordered and I told her and then she walked away and never came back to tell me what was going on. After about another 40 minutes of waiting, I finally got my food but at that point, I just wished I went and got food somewhere else. Communication is horrible between staff and managers.Also, whenever I’m waiting in the food line, the staff members seem to like to talk to each other and not do their job.My son loves going here so I hope more professional staffs are hired in the future and there’s more organization in the kitchen.

Such a cool setup. Laser tag, zip line, bumper spinner cars, rope course, trampolines.... This place is like a mini six flags. Loved it.

It was amazing the first time I took my son but it wasn’t very busy (the night before Christmas Eve.) My son even commented on how nice and helpful everyone was. BUT when extremely busy like today...chaos!!! New and very young staff need training plus customer service 101. There always seems to be a lot of staff BUT no real sense of staff expectations and monitoring of ALL attractions. The Warrior Course has always been out of control with kids throwing balls...there needs to be staff stationed on either side of the course. The food service needs some fine tuning and again staffing seems chaotic. Who’s doing what??? Hopefully it gets better over time or there needs to be new management. All it’ll take is one child to get hurt and the place will get shut down just like Rock N Jump. Get it together Urban Air.

The idea is great, but the execution was terrible. Gaining entry was confusing and inefficient. Storing our personal belongings was dodgy. We ordered 2 slices of cheese pizza and fries from the café, waited 12 minutes for our order to be ready, only to be told they were out of what we ordered. We ended up leaving the premises, eating lunch elsewhere, and returning to play. That was one good thing—the ability to exit and return in the same day. Another good thing was no time limit on playing; we were there for 6! hours. The attractions were greatly understaffed, if at all. The staff, which was comprised mostly of kids, was poorly trained, unfriendly, lethargic, and lacking urgency. My son played dodgeball for an hour and during that time I intermittently walked around and observed the staff and how they interacted with the guests. There was one—ONLY ONE—staff member who smiled, asked me and others how we were, interacted with the kids, and seemed to genuinely like working at Urban Air. His name was Conley. Unlike other staff members I overheard and interacted with, Conley never yelled at the kids or abused his authority if kids were misbehaving or using the equipment improperly. Through his upbeat demeanor, Conley was able to correct the behavior while simultaneously maintaining safety and fun. I brought that to the attention of the Store Manager, Brad, to which he thanked me for sharing that feedback and agreed that Conley is an exceptional staff member. He went on to say that he wasn’t trying to make excuses, but most of the other staff members have never been employed before being at Urban Air, so there’s a learning curve for them. In the end, Brad refunded our admission fees and gave us 3 free Platinum passes for our next visits. Perhaps once the holidays are over, the staff can be properly trained on how to greet guests and how to provide an excellent customer experience. Before that day, my son said he wanted to have his birthday party at Urban Air. But after experiencing how inefficient open play was, I can only imagine how unorganized the party would be. Plus, the birthday party takes place during open play, which means of the hour and a half the kids get to play during the party, they’ll spend most of that time waiting in line with all the open-play kids as opposed to having free reign on all the attractions. Hard Pass. The only reason we’ll be going back though, is because of the free vouchers we were given...

Nice facility and the kids had fun but it is seriously understaffed. The line to get socks and wristbands was crazy long and the food service is a hot mess. The line was crazy long and they ran out of pizza right at lunch time. I ordered a cheese pizza and was only told after I went to pick up and was given the wrong pizza. Fast forward another hour and we were still waiting. People were waiting in line for water upwards of 25 minutes. They clearly have some kinks they need to work out.

Very cool for children probably 12 and under. Service for birthday party was excellent.

This was one of the best places that ive been to. It was so much fun.

Fun for kids and adults, not sure how often the 5 and under area gets cleaned, weird smell and dirt throughout. On top of that we tried the funnel cake fries and for 5/6 regular French fry sized fries for $5 ridiculous never again I dont suggest eating there have a bunch of lazy high schoolers working they are jumping while on the clock and playing probably because they dont pay well enough to get real staff just a thrown together business like rockin jump was not very organized.

This way better than sky zone it was fun and the workers funny nice and helpful and they have bumper carts

Better than Skyzone, Ultrazone.. Dave & Busters... truly a perfect package to have a blast with any age group. worth every dollar.

It was my childs birthday and we had it booked with the ultimate package I believe (Husband paid for everything so I could have quoted the package wrong). Anyways, establishment is very nice and staff were younger but for the most part welcoming.When it came to the food portion, everything was delicious except the manager or whoever the host was and staff messed up on my food twice. 1 of which shorted me on a couple of wings.I waited and waited for my fries which seemed to take forever l, a man that worked there I believe his name was Ken, stopped and checked to see how everything was tasting and I explained what happened with my food and order.He quickly addressed this and came out with my food in a fairly quick manner !!! So I was happy about that employee. Kudos !Other than that it was overall a good expierence. Staff watched carefully to ensure kids had a good time.We will be returningOctavia.

Very fun place!!!! I went there with some of my girls, and what a great time! When we called to ask a question before hand, “Ashley” was very helpful.

I got stuck in the foam pit. I no what u think. I fat. But u are wrong I wrestle and am in prime condition. Very muscle. Yet i stuck. Help. Stuck

Sooooo much fun! Loves the spinning bumper cars.

Good place and it can really be a hit if it was managed better. Literally all the staff that worked there were kids and had no matters or good customer service. A few of the teenagers that worked there was rude to the little kids as well.

Great for little ones to run and climb and get tired. They do birthdays. Great for playdates also.

I had so much fun here the flip ride is so fun you don’t wanna get off of it I had a blast I totally recommend it!

Its a pretty open park, well laid out. Its set up for all different age ranges and held the interest of my kids for a considerable amount of time.

Great place for kids..

Cool place but safety concerns on a broken latch to a door that children access and could fall to their deaths. Please be careful with youre children and I pray staff have fixed the broken latch.

Amazing place, amazing staff, and amazing food!

My kids loved playing there, and I had fun on some of the attraction too!

Fun place when you dont have kids run you over.

More to do then sky zone. Didnt have as many kids over 10 (number of kids not age) refunded me for the ones that didnt show, didnt kick us out after an hour either.

Very fun!!! Clean. Nice staff. Very expensive.

I visited Urban Air for the first time and was impressed with the concept and facility, but very unimpressed with the customer service and employee manners. Having never been there we ran into a few snags 1) When paying we made it very clear that we weren’t sure what we wanted/ needed. They person helping us just stared blankly at us and didn’t offer any help until AFTER we paid. At that time she said “You would have saved like $20 is you had done this..., but it’s too late. 2) We purchased a high level access, but half of the things you’re granted access to we’re closed (had we know this we would have settled for a lower price tag pass). 3) Many of the people working there (I think they were employees) were wearing street clothes so there was no way to tell who was an employee or who was visiting. 4) The line for the zip line and ropes course were long and certain friends/family of the employees were able to skip right to the front of the lines.That said, with some training and a set of expectations for employees this place HAS POTENTIAL but I can’t in good faith recommend it to others as is.

I came to the park to do the sky ride but when I was on it, the harness was pinching my neck and left me with red marks on my neck and back. Also, the lines were so long to do though and not enough staffing experience. For example, I was given a girt card to this place and we didn’t know who much was on it and the staff all didn’t know how to check it. I hope to see better things from this place in the future.

We purchased the platinum package for our family. The staff are all kids themselves. I went up to get food, the lady failed to tell me that if I purchased alcohol that they had to cut my wristbands off.. would have at least have been nice to be reminded/told. I didnt get told until they gave me the drinks. The lady askes for my order 4 times before getting it correct. I waited 15 mins for just my one soda and beverage. Waited an additional 15 mins for one slice of pizza and a fry. There is absolutely no communication between staff. All the staff are barley 18 maybe even younger. Horrible service. Kids are rude and parents are careless. Along with staff being careless as well. Wasted money.

My two sons went in there and didn’t have a wrist band and kick them out and told my son he would remove his membership like what was it gone hurt u if they didn’t have a wristband they are just kids

Kids had a great time. I understand they just opened and need to learn and fix out some issues. But here are some issues... lots of older kids have no respect for others throwing balls at others, yes staff blow their whistles when watching, but how many times does one person like listening to whistles go off the whole time your there it gave me a headache. Also parents stick up for your children, theres lines that form for some of the activities and other kids just like to cut in line and dont give other kids a turn. While there seems to be alot of staff there also seems to be alot of standing around gossiping to friends or just eating at tables with friends while working, maybe there break time Im not sure? Second who likes to wait in line 10 mins for a stinking water with one register open? And some things werent up and running yet which was a bummer. But over all a fun time but can be pricey!

Amazing great staff

Madhouse trampoline park closed decided to check this place out. My son likes all the activities that they provide which is a lot.

1 adult and 1 kid for less than $40 for several hours of entertainment. Sold.

Food wasnt great! Staff was ok! First timers? Have to check in at kiosk to pay and sign waiver. Then go to front desk. They really dont have the staff greet you and tell you where to go.

We come here a lot. The family membership is totally worth it.

Awesome place. I felt bad for employees there was not enough staff

Great place to bring your kids

Lovely place for the kids to play and have fun

Fun place my younger siblings loved it

Really good but I hurt my back bad, but over all really good experience.

Great variety for all kinds of fun!

My family had a great time

If you havent taken the kiddos here yet...what are you waiting for?

I love this air play place

Great place to entertain the kids!

Skyzone is better because i had to wait 1 hour for the pizza and it wasted

Lots of fun for.the kids!

Good place for kids!

Nice facility but poor services

Need more or attentive staff

Loud, overpriced, waited too long for food, no place to sit as a parent

Awesome

Good place for kids overall a lot to do but can be very expensive but when I got stuck on the zip line a employee was yelling at me to walk up when the thing was pulling me down and it felt like it was choking me while she was yelling at me to walk up very rude staff.