We went on Wednesday and got 1hr playtime cards (for $20 each) through kiosk! After which we noticed that they have a deal (for $14) posted in drink area (which is very hard to notice) that is lot lesser than what we bought. When asked about this to the front desk staff and manager, they responded saying they will not tell unless someone ask them or they won’t promote it directly. Neither helpful nor friendly staff! She also refused to compensate or do anything for the higher price we paid! We felt cheated! Over all, good place for the kids to have fun!

My son had a blast. If only it was a bit cheerier and less depressing staff.Otherwise we enjoyed it for a father-son day out.

Nice place to have some Pizza and for the kids to play some games!

We through our grandson’s fourth birthday party there and we had an amazing host. His name is ICETYN! He was a perfect gentleman he offered all his help and he never let us just hang around and wait! Thank you for helping us enjoy our afternoon! We Loved It!

Seemed a little dated but most probably are. Our cookie cake took forever but was tasty. Wished it had a playscape like the one in Round Rock.Skeeball is the worst. 2 tickets. :D

Was very fun, although theyve given into the modern era and gotten rid of all physical activities and replaced them with pointless racing games. There were still things like Ski-ball and the food that were very enjoyable. Overall a good experience, and Id go again, but it could be better.

The All you Can play option that CEC has now is worth every penny. Since Im not worried about how much it costs for each game, it feels less like gambling. There are still more games of chance than games of skill which i would love to see change.

It is a good place to spend time with your kids and have fun.

This place is good overall. The only thing this place lacks is a person that enjoys their job or being around kids. Day in and day out, everytime I go here it is the only thing they are missing. Its clean, games are enjoyable for the kids...food is what you expect, service is okay.

Im dissatisfied that i was not offered a wednesday 1hr play pass for $14.99I purchased a 30 minute pass then saw the 14.99 add on fountain drink machine. When i went to see if i could change it (unused), i was told it was not offered to me since i only wanted 30 minutes. Pfff

We dont go there often but its great. Theyve updated the place and my boys loved it. Service was great and food was hot and fresh. Thanks

Went early in the afternoon but it was great. Pizza was fresh and all the games worked. I took my 2 y.o. nephew and he was more entertained by the lights than actually playing although he loved skeeball. Place was clean as well.

Really great place to bring the family, pizza taste good, staff is friendly, everything is kept clean, and there is a whole lot of fun for everyone!!

Best place to eat

Surprisingly the cheapest way to have a kids birthday party. Was very impressed with the personal service given when you schedule a private party.

Very disappointed in this place on 04/12/19 we went in an hour before they closed and we understood that they explained to us they will be closing in an hour if that was fine so we order pizza as well. Fast forward to one hour still no pizza and they also announced they were now closed and I explained to my husband we still did receive our pizza I was keeping an eye out as well to see if our buzzer went off when pizza came out one of them ladies right before she announced she placed a pizza on a table where everyone was sitting and playing and left it their and we went up the part where u pick up your order and told them we never got our food and so she went to the table where she originally placed the pizza on the table with a bunch of other people were sitting and where the kids were playing and picked it up and brought it out and placed it in the back and told us this was it and to mention that pizza was out for 20 minutes and expected us to eat it cold and take in a to go box ..(Excuse me if I wanted it to go I would have ordered pizza hut not come all the way to chuck e cheese Im not satisfied with this place ) I did ask for refund and we did end up eating else where I will never go to this place again its not worth it and plus lady was rude about everything as well.

There are some wonderful staff that work at Chuck E Cheese. They made my kids feel like they were royalty. It was their birthday today and the staff went above and beyond today. Especially manager Lynn. Thank you for a great day.

The kids love the games! The food not something I go for.

My grandkids love this place. Good food, service and great games. My adult children like it as much as the grandkids.

Desolated....they sell you play time only to find out more than half of their games dont work.

My 3 year old grandson loves Chuck E Cheese. We were traveling home from vacation and decided to stop at Chuck E. Cheese for a break. The venue wasnt very busy. The staff was extremely helpful and friendly. She assisted me with available coupons to make the most of my money. When we went to turn in the tickets for prizes she was very kind and patient with the children.

First time for our grandsons!! They had a blast!! Chucky needs to make more of an appearance other than that is was great!!

Chuck E Cheese is SO MUCH FUN! We took our 5 year old son for lunch and he enjoyed every second...I love the fact that u can purchase game cards and pay BY THE HALF HOUR/HOUR, etc or pay with a dollar amount. U can squeeze a lot of game playing in that way SUPER FUN. HIGHLY RECOMMENDED FOR CHILDREN AND ADULTS ALIKE!

First time there took grandson for his 7th birthday, he totally loved it.Great place for the kiddos...

Birthday parties for young children are the best here.

Cleaned up a lot after remodel has a much better flow

Very nice place, nice customer service, the pizza was good, fresh buffet, the arcade was functioning properly no broken games. Looking forward to comeback again.

The children had an absolute blast. The pizza was pretty good!

Very fun but a lil over price

Pizza was good lines were long seemed like there could have been more staff

Family Meals and the setting here is above par. the staff was friendly and observant. the place has a good feel to it.

It was definitely not the place I remember as a child. The salad bar was not stocked at all... and caught an employee putting light ranxh in the ranch cup. Was told they were out and this is what they did. Secondly there were only 36 items on the salad bar when it stated over 40. You get what you pay for but it was 10 dollars a person. Just for the salad. Secondly the paying for time instead of tokens sounds good in theory. Throughout our time there multiple machines were hoarded by adults. This made the cards worthless. We will not be back.

Great time kids loved it.service was great

My son and daughter had a wonderful time

Cool place. Great pizza.

Great Value and very fun. All you can play for one price while Mom has an adult beverage

Ive been to several Chuck e cheeses in different states and this one by far was the worst. The prices are way to high. Never have I paid $80 for 2 regular pizzas and 10 PC wings. The wings were under cooked and not impressed with the pizza at all. The games were average for the ones that was working. The bathrooms was nasty. I will not spend my money here again. The 2 stars is because the greeter was so nice.

It was okay. The pizza was decent... My boy had fun on the kids rides and games. Probably wont go again though.. Too pricey..Gattis way more affordable and cant beat the all you can eat buffet!!

Its a okay place for the kiddos. Small selection of games, my kids was ready to go within a hour.

We wont be going back. Prices are OUTRAGEOUS for the food and drink. The game prices are through the roof. There are much better ways to spend our money!

My 4 year old is getting to big for Chuck E Cheese

100% remodeled. New games. New staffNew management. New dining room. All of it is new. Do not forget to check online and get your coupons before going in.

Place has improved a lot....now if they would just hire people above 16 years old all those kids look like they dont want to be there

The update made this place great. The food is good, the games are all priced the same (1 play), they serve beer, and the kids had fun. The prizes still stink, but that is to be expected.

Several games dont work and attendant never came to stock more tickets on 2 games after being notified

They care more about money than giving you fun..way too small/hardly anything in there/they now charge bypointsor time no more tokens..never will take anyone there again..will stick to joyland/or adventure park other places..NOT HERE

All I got to say is that employees are so grateful for everyone visiting us. We appreciate the reviews and the company you all give usFrom the attendant employee Edward

Kids love it and a good place to have them distracted

Great atmosphere for the children and ChuckECheese is an awesome character. Food is good and service is awesome. Staff members helpful.

Always love Chuck E. Cheese. Great for everybody. 30, 15, 5 and 1 yrs old and everyone finds something to love. And one of my husbands and my personal favorite pepperoni pizzas.

Its cute environment for the kidos. I like how they have someone at the door at all times.

On October 7th, 2017... we had schedule a birthday party for my daughter who was turning 3 years old. It was suppose to be a celebration with friends and family. Instead when we arrived for our party at 10am, most of the employees were sitting in the curb. They seemed embarrassed to come and tell us the manager had not arrived. These poor employees did everything in their power to help make the situation better. Finally around 10:30 a manager finally arrived. Once inside the employees quickly got to their spots to make pizza and try to carry on with the party. My family was upset and my daughter remained upset through the experience. Finally after 45 minutes we boxed up the pizza and went to a different location to celebrate the party. No manager ever approached me about the issues. They did make modifications to our price but we still paid almost 50% of our original price tag. Even after it was a complete disaster. I would never recommend having a birthday party at this location due to the lack of leadership shown. My family and friends plan to never return and plan to spread the word about how horrible the experience was. The horrible part of the situation was the looks on these poor employees faces who tried to do their best to help when it wasnt their fault for the lack of management.

Paid for buffet couple of slices of cold pizza being served. Salad bar had dressing that would not pour out. Actual lettuce container bare. Staff did not keep buffet stocked to enjoy.

New and improved look. Some new games and decent prices to play games. Dont eat food much but its not bad tasting just expensive compared to Pizza hut or dominoes which actually tase better. prizes cost more sice renovation. For example Tootsie rolls use to cost between 10-15 tickets now they cost 60 tickets.

Fun place for kids but too slow of service

Looks so much better after they remodeled it! Really liked the tables arranged around the games and the new games were awesome!

It was clean. The games and food were great.

Not the cleanest or friendliest one Ive been to and the pizza sucked.

First time here and I can say they have respectful employees and very helpful and very good place to take my grandson again

Great place to take kiddos and really nice staff. Only complaint was the lunch buffet wasnt the best or kept up with much but there wasnt that many people at the time either. Still had a great time!

Good food great service

This was a sad example of a Chuck E Cheese. There were many dirty tables. The song kept coming on that Chuck E was coming out to dance and throw tickets children kept running looking for him but no Chuck E came out the children were really sad . Then lets not mention the food, Pizza was sent back because it was not cooked all the way. The Salad Bar was had empty containers, are half empty ones. I understand that the evening crew is usually filled with teenagers but management should make sure that things are being done. Lubbock Texas being the hub of the West this place needs to do better.

Chucky cheese is supposed to be for small children yet the playground and tunnels have been taken out and replaced with arcade games that are for older kids, food is expensive, was at a bday party and hostess never came and asked us about refills threw the trash nothing, my sister in law spent over a couple of hundreds of dollars it was like a extremely over priced Mr. Gattis

Flavorless pizza and not a good variety. Salad bar was ok. Games are .50+, actually had a good variety for kids.

Sad little buffet. Commercials and advertisements show a good buffet, desserts, good pizza. We walk in and the salad buffet was wilted lettuce and croutons. One pizza at the buffet which was a supreme. No desserts were ever brought out. I wanted to leave but my son had already ran off to the games. Do not recommend the buffet!

Kids Love this place....

It was a great place for fun with the family to relax

A fun place to take little and though its not cheap its definitely cheaper than going to most other places with games for kids. The pizza is ok but thats not really why most people go. Definitely look on their website for coupons before going so you can get the most from your money.

Great place for kids!

I had not been to CEC in a while, and was surprised when I seen new remodeling done. Area is nice, new layout was nice and spacious, food was ok. Could be better, but it is affordable. Overall visit wasnt that bad. They have definitely improved.

Fun for kids ..... took FOREVER to get our food

Kinda pricy for 30 mins of play

Kids had fun and the new games are cool. Pizza seemed better this time. Unlimited games for the birthdays are also a great idea!!!

Took my boys here & they enjoyed it..staff was friendly.

Pizza was ok..wings burnt...asked about military discount and got an umm weelll it doesnt work with this deal and wont discount play and umm well thanks how about tell me how it does work...and whoever wore the chuck e suit needs to gain a sense of humor because the performance SUCKED, the kids were so excited and then just looked disappointed!!

The food is really terrible. The crust is so tough. We didnt get our appetizers out until after the dinner arrived. The salad bar is pretty pathetic. The kids love going for the environment though and they do have good games and theres lots of fun to be had for them.

This has to be the worst restaurant in Lubbock! We took our 3 year old son to have a good time and instead we pay way too much for games that he couldnt really play, which only seemed to pay one ticket anyways, and the food wasnt even worth the time we spent waiting on it. Food and plates were left on the tables long after other customers left and wasnt even cleaned up by the time we left. When we went to turn in my sons tickets, we stood up there waiting and waiting while the employees just looked at us. One of the employees finally went to the back to get someone to help us, when she came walking up she glared at the other employee like she was going to kill her for asking her to help us and then the other employee started laughing at her because she had to do something. We ended up just paying for a ball my son wanted, which the employee didnt seem too happy to have to air it up, and waited too long just for her to cash us out, had to wait on another slow employee to help her cash us out. We will definitely never go back, I would much rather drive 2 or 3 hours to go somewhere my son will enjoy.

Great place for children time out

It was nice not to crowded and very clean definitely be back

Chucky Cheese was at their max capacity and it was still a fun filled night

Surprised by how good the pizza was

I sucks

They have taken the play place out of the building. There is nothing for younger kids to do. They added a few more video games but nothing impressive. Same over priced pizza with nothing for my younger kids to do. We were very disappointed. On the bright side the pizza tasted less like cardboard - new recipe was the only change we appreciated.

Good pizza and cake! The play pass was well worth the money for all the fun the kiddos had!

My granddaughters had a really Great time here. They Loved it.

My kids loved Chuck e cheeses but ever since they got rid of the tokens and introduced the card it wasnt the same. I feel like its not worth it anymore. I live 2 hrs away and we always went when we were near by. The games dont cost the same. Now you spend more for less.

Clean and fast service. Food was great.

The pizza is nothing special, the salad is over priced

This place is a complete rip off. Seemed like 75% of the games were either broken or out of tickets and Im pretty sure they had a staff of like 4 employees running the entire place and was doing a terrible job. Needs a new manager they wouldnt even tell us who the owner or general manager was to complain to. The machines give no where near enough tickets for the games compared to other places in town. We will not be back.

Delicious pizza and salad bar. Great kids party place!

Loved the new building upgrade... didnt turn on music the whole time we were there though

Great place for kids, great place for a teen date, and over all fun place. The food is good, the pizza is greasy, but its acceptable.

Nice place, good game selection for 3-10 year olds. Not too crowded and friendly staff.

Fun olace for kids. Clean restrooms and fun games

Poor, staff hid in the back only one person to redeem tickets and take food orders. Lines too long . One Dad told his kids,I will give you $5. This is nonsense. Will not be going back any time soon!

Seemed like a well organized but busy chuck-e-cheese. The pizza came out quick and staff was very quick to fix any machines that ran out of tickets

The food sucks but I love the games

Best for 3 to 6 year olds.

The remodel is great and the food is better! Better deals on the games but the food is more expensive now.

Best one I been to clean, staff friendly