First of all. Let me start out by saying that there is absolutely NO SOCIAL DISTANCING happening at all this theater. You can pick your seats on line and there are no restrictions set in place or have any seats block.We showed up at 6:03pm for a 6:15pm showing. The girl at the front desk tells us to wait because she had to check whether or not the thatre has been cleaned. HmmmmmmmShe then comes back and tells us that it is clean. So we proceed to the assigned theater. IT IS NOT CLEAN to say the least. Trash all over the floor. Straw wrappers all over the aisle that were assigned to. We walk past that and get to our seats. Sure enough the seats have not been cleaned and there is literally full sized popcorn whenever between the seats and the arm rests. Additionally, you can even tell the trays have not been even wiped after the last customers because there is literally a cup ring stain left on the tray. Of course, I go back outside to tell someone. Since there is no one around, I have to go back to the ticketing desk and wait in a long line to get an issue handled that should have been HANDLED before we arrived. I spoke to the manager finally, there was no apology or sincerity but all she said was: Okay, Ill send someone to clean it.Were in the middle of a pandemic here yall and you are choosing to open their theater doors without limiting seating, social distancing, or even properly cleaning the theater. Id think twice about visiting this location during this pandemic.
Studio Movie Grill was an alright place. Its a really nice interior, has a nice bar, and good lounge area. The theatre seats are nice, they dont fully recline but are a good material. The food is alright but I think its overpriced for what it is like the beverages. Soft drinks were 5 dollars and no free refills, water was a dollar with no free refills(from what I was told by my waiter). Id recommend it if money is of no issue or its a nice first date. I also understand that most theatres are pricey but I just think it was a little too much
I love being able to order food, snacks, alcoholic beverages, icecream, just about anything from my seat in front of the big screen. If you are in the front rows you get to kick your feet up in their reclining chairs. They really need to add a chair massage option that would make this experience the best.
The place was clean, the atmosphere was pleasant, and I loved the seating.I give 4 stars because my seat sounded like it had a manual transmission and had to change gears if you decided to move your recliner into position. Thought it was funnier than anything, but thats about it.
We had a birthday event this past Thursday where we rented out one a private theater for friends and family to enjoy and do social distancing while enjoying a movie. This event cost $200 to rent, not to mention our almost 30 guest purchased food so they made a pretty penny on us. Over halfway through the movie, A ROACH was crawling on my tray that sits right in front of me!!!!! I had already eaten all that I wanted but I guess it was coming for the leftovers. I hurried and moved the tray out the way, jumped up and moved myself, son, and nephew up a row. Everyone was asking what happened. Then when the young boy came back who was took our orders earlier, I told him what happened and guess what??? He said, Oh really but never walked over there to try and find it. Of course the rest of the movie I could only sit at the edge of my seat. Then at the end of the movie the original guy (who I think is a manager) who we had initial contact with, came in and I told him what happened and realized that the other person never told him so heres my conclusion. No one is phased at the fact that A ROACH came crawling and all the manager did was apologized and said he would call pest control. Really??? I contacted the Corporate office and instead of offering me a partial refund they offered me free tickets to come back to their nasty establishment. As if they dont know I can get an SMG ticket on Groupon for $6!!!! Im still thinking about what I ate in their kitchen.....
More than a movie theater; its also a barand grill This theater even has days/times to specifically cater movie showings to children with autism and disabilities! Its a wonderful thing as I got to visit as a nurse with some of my pediatric clients. Very nice and clean. Fast, friendly, proficient and professional service/staff. Wide selection of entrees and beverages for children and adults
Love the idea, the food is always good, always clean, but the service is always at a snails pace. Like I need salad dressing for my salad before I finish my salad!
Tenet was AMAZING! Great return back to the movie theater. App was easy to use, service was really awesome. Only wish is that the full menu was back.
First time at the movies since the pandemic. Enjoyed it... however was surprised they now charge for water! Smh.
Not only was the food great, but the theater was so nice and clean. Really enjoyed this location. We will be returning again today!
My go to theater and the food is awesome. My favorite place to go alone
My husband and I came for a date night, and it was such a great night. It was very clean, staff was super nice. We sat at the bar and had a drink waiting on our movie, then while watching the movie ordered our dinner and it was a great experience. Will defiantly be doing this again and coming here.
Customer service is horrible. Placed a order for food on the kiosk and it said 15 mins but I didn’t receive it for 45 mins then the manger tells me that’s how it works if I don’t put that I want the food 10 mins before. This is my first here and I definitely won’t b back
I love the the inside of the place not to big, love the entrance on how you can just purchase your ticket there and food there. Amazing service on the workers who deliver your food beyond beautiful
I really like this place, its on the pricier side for their lack of options, and it can be difficult at times to get service once they have already served you. Obviously not the biggest downside since you dont generally want to be bothered while watching a movie. Food is usually good.
I love this theater but by golly it’s way too expensive.
The chairs dont recline and the food wasnt the freshest. easy to practice social distance here
Great movie price and theyre doing spaced out seating for covid! Amazing work!
Clean and safe. First movie theater Ive been to since February 2020.
Second time here, friendly staff, decent food, fast service, new clean facility.
Great experience! Beautiful movie theater.
I really liked this place! First time here came to see Beauty and the Beast. Comfortable seats. Friendly staff, good food! Food pricing is reasonable. Only reason I didnt give it a 5 star is because there was too much lighting in theater while watching movie. Other than that, We really enjoyed our visit!
I planned a surprise birthday by renting out a private room, we had some technical difficulties but the Manager & Abigail went above & beyond to make up for it! I cant say how thankful I am for accommodating to us, it was worth the 2 hour drive!
Our favorite movie theater to go to hands down!
Love this place because its close to the house and their food is great. Service is pretty good except they always seem to forget my extra sauce for whatever reason. Nice chairs but I wish they reclined. Other than that, nice spot.
Enjoy the service and food options. Wish all the seats would recline and would do a better job of cleaning out each chair. No major complaints. We go there often and will continue to visit this location. Servers are always very polite and friendly.
Great interaction and staff made everyone in my party feel safe going to the movies.
My first visit was yesterday and my cousin and I were in for a treat! I needed handicap access, which was very nicely arranged and at the push of a button, waiters/ waitresses are there with excellent customer service. They have great quality food and deserts. I reccomend the chicken nachos which were delicious. An awesome way to enjoy a movie with family and friends.
Had a great experience here! The staff was very helpful and friendly. The food was delicious and hot. A member responded quickly when I pushed the button.
It was my first time going to a place like this. Everything looks great from the inside. The people there were very nice. And the food was great.
Ticket prices were reasonable.Beer was cold.Food aint cheap.Chairs were very comfy.Surrounded by sound.Clean parking lot.Easy to find from frontage road.
The theater is nice and seemed to be really laid back. I would only say dont order any food! I ordered sliders and fries. the fries cost 3$ more, they gave me 8 in a pretty bowl lol. The meat on the slider seemed like a warmed up sasage patty.Overall nice place to watch a movie and have a drink just eat before or after.
Great service and convenient location for our late date nights.
Worst experience. We ordered food and they gave it to the people sitting next to us. Those people ate it, we finally got our order after speaking with three different people. At this point there was only 30 minutes left in the movie. No manager reached out to us or anything. Then they bring us the bill and gave us the bill of the people next to us as well. I informed the waitress she tried to argue with me. I’m so over this place, I’ve never had an experience as such and I’ll take my money else where for sure! Bad customer service. At one point my waitress told me we will try to find your food. (Instead of making it a priority)..
Its good movie going experience overall. The place gives nice feeling of walking into a good restaurant when you get in. Keep in mind though that only first 4 rows reclines + good food options but portions are smaller that you would expect.
This theater is a great deal, low prices like a regular theater. Newly built well maintained. Self service kiosks, bar nd great food. Comfy seats except the last row. But it sucks that its far away from town.
It was great! The chairs are comfy, the quality of the movie and surround sound was amazing! The food was pretty good and they have specials everyday of the week! I wanted to go to the bar extremely bad, it was so nice. I had my baby with me this time which brings me to the point that the chairs are not comfortable enough to share with a baby but I made it work. The service there was amazing, I cant wait to go back! I honestly wish there was one closer to me.
Spacious and clean. Customer service is wonderful. The bar, yes bar puts a new twist to movie night. Seat food delivery with a bar drink blew me away. Will be going back.
First time at this location. Theyre was no parking, we parked on the grass. Got to our seats before the noble started and pushed the service button. Noone came. 20 minutes later we were told the system was down and they couldnt take anymore orders. We werent even offered water or soda for the inconvenience. I noticed that there were servers bringing popcorn to some of the rows, but it wasnt given to everyone. And our chairs didnt recline, maybe only certain ones did that. Will not return.
Recently, my wife and I wanted to watch the new Spider-Man so we looked online and purchased tickets for the 10:30 pm showing. The site recommends coming about 20 minutes early. We tried to get there early to order food but the theater wasnt ready. They werent ready until about 10 minutes be showtime. So they didnt even start showing the previews until almost 10:40. And then the previews started. So that makes sense about the 20 minutes, I wish they were just more clear about it so we could have planned our night better. Since it was a later showing, the kitchen basically closed right after taking our order. On the website the top seats lean back but the ones up front recline. I wanted the recliner ones but did not want to sit up front. Upon arriving, I am glad I made the right choice.Overall, the sound quality was solid and it wasnt packed. I think now that I know what to expect I could better prepare.
Not bad, the schedule of the movie didnt give me the time to find a restaurant and dine before the getting to the theater.
Good food, great service. Not very comfortable to watch a movie since the table doesnt allow reclining or much movement. But still nice to eat while watching a movie.
The nachos were trash. Chips were stale, and the guacamole tasted horrible.
I have being coming here for over a year and have never received bad service til today!! I ordered a combo which is chicken and shrimp and in the menu it states honey mustard for the chicken and a orange marmalade for the shrimp. They wanted to charge me for a sauce and only was going to give me 1 sauce. Thats ridiculous why would I want honey mustard for my shrimp. Thats crazy!! Reword the menu if you can only choose 1 sauce for the shrimp and chicken COMBO.
Great place for girls night out or date night. The food selection is affordable. During the week they have food and drink specials. Some drinks are strong the workers are pretty good and answering questions about the food and drinks
Great location, easy to get to. The inside is very well decorated, the seats are very comfortable and the staff was friendly and quick. The quality of the sound and picture of the film was great. The prices were the best value compared to other cinemas. Overall, a great place and experience!
We purchased tickets for the wrong day but never got an email it was miscommunication and we tried to get it fixed but the manager didn’t bother to help nor do anything about it, she was a horrible manager!!! Never coming back here again I came once and gave it a second chance and still didn’t like it first time was also horrible, she said we had to repurchase tickets.If I was the manager I would of apologized and made effort to see what I could do about and make the costumer feel better. She’s the worst
The food was just okay. Also the seats are starting to become warm out in the theater I was in and the tray desperately needed to be wiped off from whoever sat there previously. Customer service was good which saved the experience. Ive been here multiple times but this particular visit did not get the EJ Stamp of Approval.
$5 on Tuesdays. Service is usually proficient but not stellar. Food is usually served off temperature. Theaters are clean. Seats do not recline. The food is consistently bad.
Great place for eating and the drinks are amazing. Food is a little pricy but worth the experience! The theaters are kept clean and restroom are spotless. Love this place.
Great hope to go back one day
This venue was clean. The ticket counter was a little slow though. Menu is not restaurant quality. (I didnt deduct a star because its a MOVIE theater, not a restaurant. Just want you to know because the menu prices are pricy.)(Please LIKE if you find this post helpful &/or you agree.)
Went there to watch Frozen 2 last night(12/30/19). Only complaint was no one cleans off the table or seats in between showings and our chips were either stale or not cooked. But the kids enjoyed it so that’s all that matters
I got changed for 2 different ticket seats. No one got back to me after I sent email in. Went the theater and Mgr. Was so rude. We to other theater and they were awesome
I like the idea of being able to eat and watch a movie in a theater. However, when you take2 kids, and your spouse and eat a little food and you have to Shell out nearly $75 bucks, I feel its o bargain. That doesnt include the price of the movie tickets. No thanks.
Professional! Movie/Drinks/Hospitality/food/all 10/10. The food and drinks are actually better than perfect. But... the parking lot was gross! Trash everywhere...Its surrounding area is dark. For this reason, I would not bring children.(update) Lot was clean. The lot upfront is still dark. Hopefully new adjacent development will encourage more light surrounding the area. Staff was excellent. Glad to see that they are improving.
First time there. It was a great experience. Ill definitely be back
Absolutely the worst customer service ever!!! The young lady at the counter has a bad attitude and extremely rude. The general manger was completely on her side the entire conversation and was basically ignoring my complaints the whole conversation. Ill NEVER come to this location again! An Ill make sure to let everyone I know not to come here. BAD CUSTOMER SERVICE! EXTREMELY PREJUDICE!
Enjoyed myself dear I was taken there by my son-in-law and my daughter for mothers Day and it was very enjoyable.
It was an awesome movie. I loved her name is karlie. She is stunning and so sweet and informational. I enjoyed the picture screen. I also enjoyed the food. Regular movie prices or high scale restaurant.
It’s ALWAYS something there. My Husband and 2 daughters came, he got the 2 for $28. He got a salad( which he didn’t get until the movie was almost over) and the girls shared a pizza. As most people know they take your card before the movie even starts he looks at his receipt and he was CHARGED $44. We will NEVER come here again.
Seats were comfortable. Lots of room to relax. Servers were great but the drinks are expensive! $5 for a soda. Good thing they have free refills. The food was expensive and good but it is so dark you cannot see what youre grabbing. When the lights came on we noticed we had food on our shirts and sweaters.
Be careful when ordering gift cards. They ship later than their policy states through a third party. Third partys customer service tries to tell you a different policy than what was received at order, and will not work to accommodate you.
Almost every time I come since the grand opening there is an issue with my food. Tonight was the 3rd time I ordered and didnt get my food. Last month I was charged for the man sitting next to me and had to wait 2 days for a refund. The only reason I keep coming is because it is close to my house and I was foolish enough to sign up for the membership. The portions keep getting smaller and the service is slower. Check your receipt before you sign it, I know others who said they were charged for extra stuff. I guess since its dark its easy to overcharge ppl. The only plus is they have a few rows of reclining seats.
New and excited place to visit. Date night was awesome do to the atmosphere
Its was decent. Drinks are a little pricey and theyre mostly just ice and a splash of alcohol. Waitied on a Dr. Pepper for literally 35 minutes. Every time someone walked by I would ask and they would say the same thing.
Great place to watch a movie, especially at the early morning matinee priced shows. Nice selection of food and drink as well.
Let me start by saying The manager was rude, so was one of the waiters assisting us, the restroom and theater are filthy. This place needs a reality check on professionalism. Never will I come here again.
Clean with comfortable seats. Only wish they had a better menu. Service is good.
Great way to relax and watch a movie. Decent selection of food and drink items.
The customer service was piss poor. The cleanliness of our reserved seats were dirty. The manager on duty customer service and lack of professional was appalling. In this case I did not get what I paid for.
Has a beautiful bar. It really doesnt make sense to give someone a food menu when the kitchen is closed. Looking past that the service is pretty good and the food (when you can order it) is great. It feels fancy and has a pretty amazing bar. Definitely a good place for date night.
I loved this movie theatre. Perfect temperature in the room and amazing surround system. I watched the Metallica and San Francisco Symphony concert and although nothing matches a live concert, this experience reaches just below it. Recommended. Only observation, waiters took more than expected to get my order.
Great place. The workers are great too. Friendly if they interact with you. Sebastian was one of the best. Never had better customer service in any place of business in my entire life before. Me and my family look forward to coming back here again. Highly recommended place to consider for movies.
Love this place!! You can buy movie tickets online and reserve your seats. Plus not to mention you get to eat and have drinks all while watching a good movie. Really like how they have daily specials. Even on the weekends. Really enjoy and recommend this spot.
We tried the Star Cinema Grill at Baybrook Mall and never got our food order, never got a refill on drinks and all the while everyone around us were being taken care of multiple times.We live in Bautown and plan on taking the drive for a once a month date night at Studio Movie Grill!!! Thank you for the amazing service and dinner and a movie experience!!!
My first time going and I really enjoyed myself. I loved everything about it and Ill definitely be going back. Its a new swing on dinner and a movie.
I enjoy the experience at Studio Movie Grill. Im an avid movie go-er, and the restaurant style food, and great service really makes it an excellent experience at a movie theatre.
Wonderful atmosphere. The recliner seats are very comfortable. They are showing Christmas classics for the holiday. We saw Its A Wonderful Life. If you order jalepenos, ask for the larger cup. They are the same price.
Wow. Never experience something like this. Very spoiled to get service like this, where you can order your food at your seat. I feel for the workers. Hard working and quick response. Not from Texas, but very good theatre to come and enjoy with family. Thank you
Sweet place to go. Only movie theater Ive been to thatll give you a pitcher of beer. That should be enough encouragement lol.*EditThe servers have become inattentive. Your food takes a long time to come out and sometimes they wont even bring what you requested. Ive had to speak to management twice but it seems to have only gotten worse. This was the only theater I went to in Houston but they wont get another penny from me until they fix their staff.
We loved the food here. The fries are ridiculously good! Our kids had the cheeseburgers, we had the siracha sliders and the shrimp quesadillas. Inside the theatre we ordered the brownie dessert, a frozen hot chocolate and an espresso chocolate adult drink! Everything was delicious. Cant wait to visit again!
Service was great! The seats were a dirty though - popcorn stuck in between the cushions. Some buttery residue left on the side trays. I ordered extra napkins to wipe some things down myself. Great concept with reserved seats and constant service.
If u want to its down and relax this is so the place if not and just want to hang a down some drink BAME this is you place too Ive been countless time and Im planning anther day too its family friendly, and a great place for a couples of all ages! Ive got my parents to go here for their 34 anniversary and they enjoy it even my cranky Dad lol
Presently surprised at the quality of the food. Enjoyable way to have dinner and a movie in 2 hours.
With a reasonable 10 dollar standard adult price ticket for a movie theater that offers reclining seats is great. The food is very good aside from smaller portions. As long as you understand you are paying premium prices, aside from the ticket, you will thoroughly enjoy yourself. Great place!
Not sure people realize this is a movie theater WITH servers! These guys are working exceptionally serving every movie at the push of the button! Studio movie grill is a treat for our family and the service has always been timely and fun for us! Arrive early so the workers don’t have to distract you!
Went Saturday night to see The Joker. Had to hunt someone someone down after waiting for a waiter for 20 minutes. Finally had someone show up to take our order. No popcorn. Ordered chips and salsa. Chips were stale. Had to hunt someone down again since we got everything except a soda and glass of water. Was not a pleasant experience. Movie was good though!
I liked the food and the service was good but I wouldnt go there if youre on a budget.
Clean and friendly. Nice atmosphere.
Went and saw the Rise of Skywalker movie. Great food! Excellent staff!
Pretty good burgers. Have a really good special on Tuesdays were you can watch a movie for 5 dollars. Downside is when ordering food, sometimes waiters/waitresses arent on the same page as the staff bringing food. This can cause distractions as the movie is playing since the staff that brings the food and asks surrounding people if this is their item.
Very clean and well maintained place. This place is new. Glad to have a movie grill near me. Best part about his place is the leather reclining chairs and the food. They have a big veriety of choices in the menu. They also have daily specials which is awesome. I always get food here and foods always fresh and tasty. Chairs are nice. They have a big bar area and they serve a lot of drinks. This place is never crowded. Nice place.
At first I was a fan of this theater but they first stopped serving most of the food I like. Then, on Monday 6/10 I went to see a movie an ordered a drink. When I made it back home and poured out the rest of the drink I saw another cup top stuff inside it.. that is so disgusting!!! If they can look over something like that I hate to imagine whats in the foods ughh!! Ill NEVER go here EVER again. Its just disgusting!! (See photos) If yall are still going to go here BE SURE TO CHECK YOUR FOOD AND DRINKS!!
Friendly staff and good food selection. Comfortable seats!