This community is clean! Those that post negative reviews due not like community rules. I have lived here for 6 months. In order to create a positive community rules must be followed. Keep up the good work Team! I feel safe here and enjoy where I live. To avoid rules by a piece of land! Office and maintenance teams are amazing!

The fishing is not amazing but it is a nice little place by the boat slips. Pretty night view.

Wonderful staff. Answered all my questions and really went the extra mile!

Just visited there, several residents complained of derelict teens in hoodies destroying property and breaking into homes and vehicles. Looks sortof safe but obviously not

The only good thing about this place is Kim. Wish there was a negative star rating, that is how bad this place is. Do not move here. The management changes all the time and it is a struggle to get things repaired properly. The maintenance team that used to be there would tell the manager they did the work and it was never completed. The new maintenance teams is much better but it seems they can never get approval to repair things correctly. The manager did a walk through with me when I moved out and said she was impressed with how clean the home was and I would get my full security deposit back but I didn’t. They kept over $250.00 for no reason. Good luck trying to get them to return your calls or emails. I had to call at least 5 times and email 3 times to get answers and then I only got the answer because I was lucky enough to have the manager pick up the phone.

Horrible Customer Care.

Beware people drive around drunk here and ruin your legally parked cars.

Nice place very good

Management is horrible, the roads are potholes & everything is under or barely above city code.

This is the most clean and tidy park I have ever seen. Really nice feel. Perfect for families starting out in great school system.

We didnt end up renting here, but came here after being blown off by another community who lied to us about corporate policy and discriminated against us.I dealt with the leasing manager, Kim, who is extremely helpful and informative and a just all-around wonderful woman. She got us approved to rent and straightened out our application and was extremely attentive to what we needed.I highly highly recommend speaking with Kim if you are looking to rent with Yes! Communities and if management is reading this, Kim needs a raise or a promotion or something like that! She is fantastic and an extremely hard worker. She got us into a home and we could not be more thankful.

I have lived here for about 10 years. First 9 years I rented and this last year Im a home owner. There have been some changes in that time with new rules and the changes have improved the neighborhood. Redwoods rules arent as strict as HOAs but the rules they have installed benefit everyone that live here. The office personnel have been very helpful, patient and friendly with renting, moving a new home to a lot and setting up a new home. The school districts are great and it is very kid friendly. Redwood is still making improvements for all its residents and I look forward to seeing them. So, if your looking for affordable housing with great schools and is kid friendly, Redwood at the Lake is the place to be.

Trashy on so many levels. Unprofessional staff. Untrained uncertified maintenance. Over charge and do not fix things properly IF you can even get them to come look at what is wrong. House smells of animal urine upon moving in and rat droppings everywhere. They control the cars you have parked at your house even. Waterpark is always down. Big holes in the roads around the property. Charge you $50 to mow your yard. Save yourself the headaches and find another property

It was grate and i had a good time

Dont rent here the splash pad is just for looks. They say they are going to fix it but they wont the playground is unsafe and sinking. Management sucks. They dont fix anything. They are rude. Dont trust anyone there they steal and go in your home when your not home. They dont care about the residents all they care about is money. They will promise the world and never do anything they promised. There is mold and ants every where. I left my trailer because the mold was so bad. They refused the fix it. Lord help you if you rent lot 151.

Kim who does the leasing has been nothing but amazing. Everything I have needed done or questions that I have had she has been there right away. She is quick with her responses, and willing to help. I would recommend anyone to come out and speak with her. By far living here has been great. It is very quiet and clean here.

I stopped by to get some grass patches because they had them at the front showing they were on sale. However the person that came to greet me appear to have been on drugs. I did not buy anything because the price was too much.

Very nice place to live, quite and no excessive noise. Staff is wonderful, Kim was and is very helpful, as well as maintenance, Roger. Recommend this place to anyone looking to live in a peaceful environment. Close to work for me, and that is a plus. Delores

Nice clean manufactured home park. Staff is wonderful, especially Kim. She helped us with all the info we needed from beginning to end to get settled in our home.

Staff is super friendly and helpful. Just moved in and the area is clean and quiet. Was recommended by a friend and have been happy with the move so far.

This place is terrible. 0 stars. Recent break ins. No one is ever in the office. Tow trucks constantly taking resident vehicles. The website is false advertising. The splash park is not even allowed. It hasnt been used in two years. The homes they claim are new are not. Rent goes up constantly. Water and trash are getting expensive. And once again NOONE is EVER in the office and noone ever answers the phone. Also its not wylie ISD. Cant wait to leave

If I could I would give them 0 stars.I live here at this community just because I love my home. Luckly I am a home owner and I purchased my home in excellent condition. It needed some things to be fixed and it took them 4 months to do it, because I used to come to the office almost every single day otherwise they wouldn’t fix a thing.New managment is just trash, closes whenever the feel like it. Website says they’re open 9-6pm and they already closed now, I was about to drop off a money order for parking permits and I saw the lady leaving at 5pm today 01/08/2019.Yesterday January 7 2019 we had no water all day from 12-8pm it came back but there was no pressure it was a tiny bit of water only. If there were going to be repairs made “office” could have let “residents” know about water cut off, but they DIDN’t and they never give us any notices, they just don’t communicate with us either in writting or an email.You have to own the park money so they can communicate with you, owe them money ans fast they’ll come to put a note on your door.Redwood at the Lake managment is horrible. If you have the oportunity not live here don’t do it, go live somewhere else.

I personally have never rented or lived here but I have friends that lived there and family of those friends that still do live there and I can honestly say its a nice quiet cozy place from what I can tell again this is not for my residence standpoint of you but just someone who visited over the years Ive seen the improvements such as the little waterpark that they have now which really adds so much more to this place the only thing I dont like personally as a fact that it kind of has a feeling that you are fall out and the kind of scares me at night but that could just be because Im from the East Coast Boston Massachusetts which is a faster paced place

Great manager and assistant ... Its a nice place to live and be very close to the lake without having to spend thousands ... Pay your rent on time, be respectful, keep your lawn mowed and your place picked up and things will be great, just like anywhere else... It Is what you make It... Very Caring manager for sure

The roads are horrible, the houses are horrible, and the people that run it are horrible.

Great place for living

The maintenance staff is wonderful, but the neighborhood has gone through 3 management changes in 2 years and the standards/expectations have changed with them. Our neighbors are great, just wish YES communities would take more pride in running the office.

Amazing office staff! My family and I just moved in but the office staff did everything they could to help us get in. Weve been refused by places cuz of background check or because of our credit and they did whatever they could to help us out. Jessica and Phyllis are so sweet and just have the best personalities even when its been a long day excited about our next year here.

We are buying our place here. Its a decent home BUT they are very unprofessional and rude and dont have any idea what they are doing. They giev u a run around and try to make you pay stuff that you are not even at fault for. The splash pad NEVER works literally and you better hope they come.fix issues with your house BC it takes forever for them to get to the smallest things and when they do come to fix it they do it halfway and dont even do it right.

Careful parking here they will tow you quick

Kim is awesome!

Love the new splash pad and I cant wait for the new park.Excellent management. Lived here for 15 years.

Had a great time.

Do NOT move here. Look elsewhere. Maintenance sucks, and so does management. They have ruined my personal property, but Im not supposed to ruin their property. I have paid and done maintenance as a renter which is absurd. They falsified past water bills. Ive been waiting on pest control for 3 months now, and for a towel bar in my bathroom for well over a month. How difficult is it to replace a towel bar? When I asked, I get told they have bigger problems to worry about and if Im not buying it, then dont worry about it. Ive had black mold that took over a year to fix, a back door I couldnt get out of for a year, rats, fleas and I dont have pets. Mosquitoes and flies are horrible here. Save your money and keep looking. Maintenance is like pulling teeth and management doesnt know what they are doing. If you do move here, document everything. I paid rent on the 29th and still received a 3 day vacate notice on the second. Make sure you get everything including money orders signed.

Very unprofessional staff at the office, been here 3 months and every month theres a issue with something that has nothing to do with my end, but still try and give you fees for the issues on their end! Talk to KIM and only Kim, everyone else is a waste of time talking to.

Good management.

We love kimyata she is our sales representative, she has helped us with any problems we have had, Jessica the manager is very respectful and always addreses our problems, mireya always awnsers the phone politely, the maintanence team is always great! I would highey recommend this place to anybody!! - Donna&Joe

New management has to be better thsn those who ran the place. Bit of a dump last time I was there

Land Lord run a slum many ppl still have storm damage several have mushrooms growing out of the walls and floors from mold. They always promise to fix things but never do. They always have a reason y they cant get there to fix the problem. When they do fix something its below subpar work.

Stayed here for about 6 years. And it was fine. But there was a lot of drama. Have fun

Dirty tx D I love the Tp trailer park loud n peckerwood proud

RUN! DO NOT MOVE HERE! Not even worthy of ONE star! I had lived here from November 2015 - November 2017. Worst 2 years of my life. First trailer I moved into in 2015 I was without gas, heat/hot water for over a week. Mice infestation. No insulation throughout the home. In Aug 2016 our lease was close to ending and we couldnt get out of the house quick enough. We were offered to purchase Lot #32 (Patricia Dr.). It was a newer trailer, and we were going to be paying the same monthly as we did to rent the previous non-livable dwelling. There were roaches almost right away from the previous tenant, but was told that.. of course.. since we were purchasing the home, it was now OUR responsibility. After multiple emails to management, and showing up to the office daily -- they agreed to do a home treatment. The issue is still unresolved, Im sure. The new manager at the time, Camille had threatened to run my dog over multiple times.. while I was standing out front with her. This place is a MESS. Come August/September of 2017, I was ready to move out of lot #32. We started the loan assumption process. I was told it would take 30 days MAX. They had found a qualified buyer within days. Started the paperwork process, and I was told we will have closing paperwork tomrorow ... then call back the next week oh yeah, I dont know what the delay is... it should be tomorrow. Marisol was terrible to deal with. Customer service skills are ZERO, and there was no communication. If someone would have maybe stopped to explain items and documents to me, maybe it wouldnt have escalated so far. Even though I was (of course) still responsible for the lot rent/mortgage payment, they were PUSHING me to move out - so they could begin minor repairs on the home for the approved buyer. I would not move. I told them as long as I am financially responsible for the home, they are not welcome inside to begin work (i.e. someone gets hurt, something gets damaged.. its on MY dime). Come November 2017 (now 90 days later), I was told that the closing paperwork would be there any day now. I had contacted corporate at this point, with NO response. I couldnt stay in lot #32 anymore. My new home was ready elsewhere, and I had to move (not that I wanted to stay another day in this terrible place!). I still refused to give my key over, because again... until closing paperwork was signed and dated, I was financially responsible for the home and the home owners insurance. About November 3rd I was told I had to pay lot rent (for the now empty home), or move out and give them the key. I refused to hand over the key. I paid lot rent. November 6th the closing documents for the loan were ready to be signed. I made sure to get a signed and dated document showing that I would be refunded lot rent as I had pre-paid for a month I hadnt even lived in the home. I gave my key over. Closing docs were signed and sent out. Come end of November, and I find out that the home still is not legally closed. Loan is STILL in my name. I am STILL financially responsible for the mortgage and home owners insurance and.... they had already moved NEW tenants into the home -- THAT I WAS PAYING FOR. I finally got a hold of Ryan Buchanan at YES! Corporate, and he stated that yes... I am still liable for the home. When I explained to him that new tenants had already been placed in that home, he said oh, they shouldnt have done that but didnt seem to be too concerned either. HELLO -- I am not going to pay for someone else to live in my house??? What they did was ILLEGAL. I had to threaten to hire an attorney before, miraculously, the home was closed the same day I called and raised Hell. I have since been compensated by the mortgage company at Clayton Bank but to get my lot rent refund from Redwood leasing office has been like PULLING TEETH. Still waiting to hear back from management as Marisol is no longer an employee at Redwood (surprise, surprise... their turn-over rate is ridiculous!). This place is a nightmare...PLEASE if you love yourself and your family, stay far far far FARRR away!

Do not rent here. Horrible management. They are money hungry and are more worried about that than keeping their tenants happy.

Lovely place with friendly staff

Getting service repair is like pulling teeth. I personally believe that they do not have enough servicemen for the park and if thats the case, theyre planning to add a 3rd division to the park....imagine that lol. In my experience, theyll send a service team to the home but they never finish the work. You have to hound the management team to get them back out there to complete the work.Now while its a pain to get complete service to the mobile home, its not so with lawncare. They push lawn maintenance moreso than maintenance on the homes. Failure to maintain your portion of the lawn will prompt them to do it for you at an additional fee to your rent. This, you will have a much higher success rate of them doing something for you than work on your home.

Great water park for kids

Car was towed bs was there an 2 hours towed my car !

I want to know if they have any mobile house available for this week or next week and how much Is rent????? Please let me know

Very nice trailer park.

Affordable prices for families, good responsive service from maintenance, houses arent bad, but maintenance isnt that good with paint jobs and you will probably have to let the doors open for a while after moving in to get rid of the smell, but management is great overall.

Terrible, terrible, terrible.There are no words to describe how horrible of an experience it has been living in this community for the past year. Not only were the neighbors loud and constantly blaring obnoxious music, they were complained on NUMEROUS times and even had the police involved on 5 separate occasions that I can remember...yet the community did nothing about them.If you ever want anything fixed or replaced, just move out. Im sure your lease will be up before they ever get to it, even after calling the office 5 times and being reassured that theyll get to you the next day.In a community filled with incompetence, your best bet is to stay as far away as possible.DO NOT MOVE HERE.UPDATE: After finally leaving after 2 years of residency....NOTHING IS BETTER.We sent a letter certified mail (highly recommend) to notify a change of address and give notice that we werent renewing our lease. They then proceeded to call me 2 weeks later (TWICE) asking if we were going to renew. Its such a joke. Even after we moved everything out, told them repeatedly on the phone and via mail that we would not be back, they STILL sent a rent bill for the next month like they had auto renewed our lease anyway!!Currently trying to resolve that issue....NO ANSWER EVERY TIME I CALL THE OFFICE, AND NO RETURN PHONE CALLS.Taking them to court would be your best bet to get anything you need.Ill say it again: DO NOT MOVE HERE!!! AVOID IT AT ALL COSTS!

Horrible place to call home. Rent is 995 but i end up paying 1200 a month for a place that has no insulation with 3/8 sheetrock, on top of the 1200 for rent its ussually a 400 electric bill. Ive seen 3 managers here in the past year none of them really care bout much. When i signed my lease they had a pretty laxed late policy now they dont and i can remember one time i went into the office late and it looked like they were taking the late policies out of everones lease and shreding it. When i asked jessica bout it she giggled and said we wouldnt do that. I told her i saw it with my own eyes.I talked with the manager bout staying another month past my lease and she said it would be fine. Then the next day jessica called me up to say they had a buyer for my place which is a lie. I mean how did they get in to view the place, they dont have a key. Oh the reason they dont have a key is that one time they came in and gave no notice prior. My 7 month prego girlfriend was asleep in master bedroom, with an exposed breast. She woke up to maintenance guy practicly touching himself looking at her exposed breast. Any woman thats been prego will tell you that things dont always stay where u put em. I told management and they did nothing. I wish i could give this place a negative rating cuz i would.Renters beware this place sucks fo real for the money i pay for a craphole here i could buy a nice house.Only rent here if its ur only option an then consider living under a bridge. Im telling you the bridge is a better option. Do NOT rent here

The management here is severely uneducated and doesnt know how to run this establishment. It makes me sad that I live here.

Ok

I just wanted to write a complaint about Redwood at the Lake. This place is horrible to live. When we moved in SIX years ago they promise we would get a swimming pool. Six years later, do we have that??? Nope, no swimming pool. Can you have a small childs pool by your house, nope cant do that either. As others have said, there is NOWHERE for the kids to play and nothing for them to do. The roads in the park are terrible. At one point there was a two foot piece of rebar sticking out of the concrete. There is no parking what so ever. If you have more than two vehicles, plan on living somewhere else as if you park your vehicle in the street, they will tow it. Ask how we know, it happened to us about 2 years ago and cost $375 to get our car back. They tend to play favoritism. They allow some people to break the rules yet other are not allowed to. Another thing they did was bought a bunch of FEMA trailers and moved those in to rent out, these trailers look so trashy thats it ridiculous. There is nothing to them, just plain white trailers. The lot rent is always going up, to help cover their costs.... What costs? The staff has an attitude most of the time. Another thing, we had a small water leak outside by the water meter and they told us it was our problem to read the contract. So, you know what, we did and it stated they were liable for the utilitys underground, and this was underground. Finally after fighting with they the finally came out and fixed it. We had a awesome water bill that month. But, paid it anyways. They are very quick to give a 3-day notice to vacate if you are late on lot rent. By very quick I mean by 3 days. Rent is due on the 1st and it was the 4th and we had a notice to vacate the property. I suggest anyone looking for lost cost living to look elsewhere. They are much better places to live than here.

One of the best place

Too exspensive to rent a lot here. They keep increasing the lot rental every year and Im already paying the same as i would a house payment. They do keep there grounds clean but have too many regulations such as no basketball nets, or swimming pools allowed.

Good people, getto,but cool, staff is uninvolved,getting there tho

Very laid back and decently safe area.

Awesome place to live and staff is amazing

Office staff polite and friendly

Sucks

Looks alot better now

To far away from everything

Circus is the best word to describe this place.

Go there get approved for renting, they show me a trailer that has roof damage to the point the bedroom roof is sagging, I deny that home and sent 3 emails and 3 phones calls to check on others not returned and get a application denial in the mail almost a month later.....hope the $45 application fee is worth yet another 1 star rating and word of mouth with my job on anyone who mentions moving here.

Nice place to live.

Management is horrible

Hate living here

Great place to get arrested

Love the community

Needs repairs

Clean

Nice park for the kids.

Rednecks trailer trash non family oriented people

Ex girlfriend disappears here quite often

No comment

Office has their favorites

Management staff rocks!

Not the opinion of the owner of the Gmail account. items were sold to former Neighbors with my email still logged in redwood staff.

Great place to live

Starting to make me not wanting to move to Texas ! the rents are high

Cool