I liked going there before the pandemic happened

It was a great theater experience. The seats are super comfortable. The place was clean. Staff was friendly. I just cant believe the cost of the movies these days. Family of 4 for tickets and a few popcorns....$70 later. Crazy.

Facilities are always clean and staff is always professional. Theater seats are nice but do not recline. Concessions is way over priced but makes you think what do I really need. The overall experience is a 5. One time I lost my keys and the staff helped me look for them for over a hour. Thanks!

It was ok. I like to pick my own seat though! Didnt like being boxed in between people that were sniffling and coughing! And who brings a toddler and expects them to sit quietly for a love story?! Pretty sure Ill be waiting for a DVD release from now on.

Staff is friendly, this cinema was remodeled about 5 years ago. Pricing is same costs as any other theater. Comfortable seating.

Facilities are great! Wait time at the window during peak hours because there are only 2 attendants instead of the 4 or 5 that could and should be there is a bit under managed. It feels like the minimum is the best they have to offer! But, the popcorn is fresh and smells great!

The lines for concessions werent long but took forever. Probably because everyone was buying tickets there also. They now force you to pick a seat before you get in the theater. This was super annoying when the theater was almost and you want to change once you get inside. The seats are fairly comfy and do recline but only if you have something to push on which is why people were putting their feet all over the seats. Last I am not sure if they think everyone is deaf or what the deal is but it was so loud I actually put in ear plugs(I had them with me) and it was still loud. If I hadnt it probably would have ruined the experience for me. The movie was great though.

I have regal unlimited and its 1000% worth it. The mall itself is a bit dead outside the food court, but the theatre is always a blast. Clean and friendly staff, kudos keep up the good work!

Its not bad overall. Not the biggest theaters but not bad for the community. Staff is helpful and friendly. The place is cleaner than most Ive been to.

Good theater, but I seating is dated with no reclining options. But their systems allow seat selections. Concessions were good and staff friendly. The lobby isnt big and its the main location in Watertown.

Always clean & comfortable! Regal Club is a great investment for only $21 per month.. see any movie any time as many times as you want! Staff is friendly & courteous

Very clean, very friendly staff. The concession stand lines are long but they move rather quickly. Theaters are nice with comfy seats that recline a bit.

This is the worst online experience I have ever had. I have been trying to reserve tickets for days. The website keeps kicking back my transaction and cancelling it. My card was declined and the fraud department contact me soon after. There is nothing wrong with my card, more than sufficient balance to pay for the tickets. But no completed orders...To top it off, I have tried to contact the company multiple times each day and the phone system tells me the system is down and cannot complete my call. There is no other way for me to get a hold of them, because they only list the corporate automated response system. I am very disappointed with this interaction.

Lost a star from me today. The new assigned seating is terrible. 1/3 of the good seats were unavailable when purchasing the tickets then no one came for those seats during the movie. Didnt want to poach the seats in case someone came in during the movie and then wed have to disturb the whole theater. Got it for an opening day showing of a prime show but this was a 1345 showing on a Thursday for a movie that had been out for awhile. Really left a bad taste on what used to be a non issue.

Been going here for almost 3yrs now.Love it. Theyre very clean, punctual, and the food item options are great. Very lively atmosphere too

OKAY, so.... I dont usually write reviews, and I most certainly dont go to the movie theatres considering the bad experiences Ive had in the past. But, today was worth it though. I was a bit overwhelmed with the the chaos and the prices but the curly haired young woman up front helped me find one hell of a deal, and she was super super sweet which definitely helped put me at ease.The popcorn was fresh, soda was crisp, and the employees were polite, speedy and alll helped one another.And the movie was AMAZING! 10 out of 10 visit this time! Great job, Regal!!!

They closed the ticket windows so now if you dont buy tickets online you have to stand in the concession stand line, where they are understaffed and overworked. We stood in line 20 minutes to get our tickets. Good thing we got there early but early didnt help the patients of the children with us.

From Canada but have a summer place in Alexandria Bay, this is by far my favorite theatre and the most comfortable. Always look forward to seeing movies at this theatre. Thanks

It’s really good place to go to get away from people. Also the staff r nice and the food is good. But it cost a little more than expected.

Great service, and beautiful auditoriums! Seating is spacey and comfortable, large rows, and screen. The food is pricey, but then again all theaters are. I recommend, especially with it being the only theater in Jefferson County (besides drive inns or Ft. Drum).

Lots of different places to eat. And go to the movies. Great fun!!

Very clean but a little pricey but thats corporates fault, not theirs. Good staff though

BEST PLACE TO GO TO SEE A MOVIE CAW CAW

Absolutely love JC Penneys Hair Salon! Ask for Shelby, she is PHENOMENAL!!!

Staff are friendly,Theaters and restrooms are clean an well maintained for the most part, the seats are comfy, and the food is warm. What more could you want?

An amazing theater, but holy cow.. $6 for a bottle of water..? Eh, I suppose thats how all theaters are, but this place is great overall.

Good seating, good for dates, friends, and family alike.

Never seen so few people in a mall. Made for a quick in and out.

Quite a number of movies and time slots are offered here. Love the pop corn and food here. The environment is good.

Waited 20 minutes in line missing most of my movie with a lady infront of me with a gift card or rewards card i dont know and the man was explaining it to her and he was the only one back there and she is doing 21 and beyond questions about it. Worst service ever

Seats arent reclineable but they arent terrible. Sound isnt the best but just right.

Would of had 5 stars if the staff wasn’t so rude and slow.Greg,Jacob,and Howie are one of the nicest ones there. Julie always fast cleaning and polite. Wes and Brian and Steve I am guessing managers are awesome always talk to my husband. Idk where couple the other employees I like are but I was told they were fired so that makes me sad. Tiffany always has a rude attitude and slow. Security seem too comfortable and doesn’t secure he always talking to the employees or just on his phone.

I loved it. It had front seats and seats in the back. It has popcorn soda (ect.). The movie graphics were great and every sound was on point. They also have surround sound. It sounded and looked great. I give 5 stars

Most of the time I have a good experience. The food is good and the people are friendly. Tonight there were disrespectful kids in the back at Theater 9. If there could be other people monitering and remove loud and disrespectful people from the theaters it would be appreciated.

I love this movie theater!! Its so comfortable and the food is great...always a wonderful experience!!

Had a great time taking my two small daughters there today. The overall experience was great; just wish that it was a little more affordable. $55 and change admission for three adults and two kids, plus about $40 for concessions. Still, the movie times are convenient and the staff and cleanliness are top notch. We all had a great time.

Would be 5 stars if it weren’t so flipping expensive marquee in New Hartford has had just as good of an experience for cheaper for years, 60 bucks just for tickets for my family to go! Sorry I’m watching it at home! It’s a nice theater though so if money don’t matter it’s fine.

One of my all time favorite movie theaters. Four stars though because concessions are SO overpriced - more than half the cost of a ticket.

Wonderful seating... weird that you get assigned seats though

I am very upset customer as using kiosk for getting tickets is bad idea. It will not take my gift card and cannot get reward points. Concession lines total mayhem. Going to movies at Salmon Run Mall in Watertown has just become a nightmare.

Great movie. They need to go back to fresh popcorn. Mine was stale. You think that for the price you pay that it would be fresh.

They play a pretty wide selection of movies. Seats are typical, if not just slightly wider than most. Though the bottom cushions felt a little short. Concessions were outrageously priced and lines moved slowly. Bathrooms were conveniently located and were moderately clean. Overall, nothing special stands out about this theater over any other. Many theaters today offer a greater variety of concessions, easier access to them, and more comfortable seating.

Best cinema in town! (But they are the only cinema in town, you say?). True, but they are still the best cinema in town! Ive never had a bad experience here. Family friendly, good crew working here, management always gives a rain check if we leave the movie early for any reason (my kids being disruptive, movie ran long, didnt like the movie etc....)

The sudden change to reserved seating is inconvenient. Lost out on seats because I preordered tickets. Still got yo see the movie but it was a pain to have that fixed. But why do we have reserved seating in a theater so small. I had an awful time getting my group to book seats together on the next movie we saw just to see others disregard their ticket and sit whereverTried to give this theater another shot and went and saw Jumanji 2. We had to get people out of our seats. What is the point of the assigned seating if people are just going to ignore it and try to cause confrontation when you try to follow the rules. I dont want to have to ask people to move out of my seat and I dont want an enjoyable night to be tainted because of rules that are not backed up

Unfortunately malls are becoming extinct, but this one is hanging on, and its a nice mall. Lots of small shops and and brewery

Besides the overy insane prices for tickets and food. They now have reserved seats where first come first serve is no longer. You have to fight ahead of time online to get seats. Im done . Summer drive ins will only get my money from now on.

Since they upgraded the movie theater its a lot better than it used to be, But a person has no idea whats playing, unless they walk inside the mall and check the movies billboard. Most theaters through out the country have marquees on the outside the building with pictures and times. Which really makes it help full and attracts customers.

The guy cut in line in front of me, i started arguing with him about that. The management called the police on me, then I got kicked out and the guy who created the situation went through.All of this has happened in front of the management team. Absolutely nothing has been done by the management to prevent the situation.

Good standard Regal Cinema, clean comfortable seating. Plenty of quality sound & sound effects to give you the feel of being there. Concessions are, as to be expected, ridiculously expensive. Price gauging at its finest! Typical corporate America trying to monopolize the situation instead of providing a healthy entertaining family value... the were an abundance of empty seats!! Much better value to invest in a quality large screen TV & sound components & enjoy your own snacks... comfort, safety & value entertainment at home. You can even invite people over.

Never waste my money at a regal again. I usually go to my local theater in Lowville. They only have one movie at a time, and we wanted to see kids movie...and I never really thought about the financial side of it. Taking 4 kids and myself to a movie...a d getting candy as I wanted the trip to be special, I easily spent 100 dollars. Its outrageous. I can support a small business at my local theater and get snacks AND drinks at half the cost. If regal lowered their prices by like 30-50%, perhaps Id revisit. Never again will I darken their doorstep.

Always have an excellent experience

Staff works extremely hard considering how busy and stressful the place is. They are always very polite, and seem to work together much more effectively and in a much better mood since a noticeably rude girl named “Shane” stopped working there. If you had a mediocre experience before, I would suggest visiting again, now that she is gone.

Real enjoy going to the movies, clean neat and priced right.

Plenty of seating and good movie selection. Popcorn is ok but needs more butter and less salt.

Salmon Run Mall is very fun. The service is great and everyone is nice and friendly. I recommend coming here for birthdays and getting gifts for people.

Love the Dolby theater! Cant get much better than that! And my wait for snacks or beverages.

Good movie theater, but really expensive. Even their matinee price will set you back a nice amount and of course, their popcorn and drinks will cost you more than the already expensive ticket.

Saw how to Train Your Dragon 3 this past weekend with the granchildren. I laughed, I cried, I had a great time! Every seat in the theater is a good seat. Staff are friendly and helpful. Sound is good quality and not to loud.

Its an okay theater overall, the best part about it is the cool and chill employees and icees. Theres a girl named Gabby who has been there as long as me and my friends have been going and shes always been so cool

Regal is the best ever, especially the one in Binghamton new york state. Where they have reclining seats

Overpriced poor quality and not doing refills on large items anymore. Will not be visiting there anymore.

I took a group of students to watch a movie before Christmas and the managers were super helpful! They even added an earlier showtime so we could get back to school before the end of the school day. Always a great experience at Regal Watertown!

As I have been there a lot for the last 10 years, this has been a great theater. Greatly kind and helpful employees, great good, and great movies.

Decent theater with plenty of screens. My only complaint is I miss the stadium seating with the reclining chairs of my old theater. But thats just me being picky.

Ols school movie theatre. Enjoyed the look and nostalgic feel to it.

I have watched dozens of films here. I dont exactly love it, but it is a solid theater. They have varied movie times to accommodate some alternative schedules which is nice, but their concession stand prices are astronomical. Undoubtedly, if you eat there, you will spend more money on food than the film itself, and the ticket prices arent the great to begin with. However, it is a decent theater. There is ALWAYS about fifteen solid minutes of previews that start at the movie start time. Sometimes twenty, so be prepared for that as well, though that can be a plus or minus depending on who you are. Anyhow, overall it is a good theater, but it isnt very cost effective. If youre willing to pay the prices, you will have an enjoyable experience.

Great facility. I wish more people were working the concession counter.

I went to watch Aquaman. Would have been awesome to watch it on 3D, but I don’t think this theater is there yet. I hope they working toward that.I was able to get a list of what’s playing very easily by simply searching for ‘now playing near me’ on Google and all their selections came up accurately. Nothing special, but it’s as good as it gets on this side of NY, I guess. Of course, it’s overpriced...but I’m gonna assume it’s a NY thing. Other than that, the place seemed clean and decent.

Ive never had anything other than a positive experience with this Regal location and Ive been coming for years. The staff is always nice, and the theaters and bathrooms are always tidy. I had a short phase where I was always getting IDd by one particular ticket taker whenever I would use the self serve kiosk - and I am 30 (LOL) - but I havent seen that person in a while. My husband thought it was hilarious. Other than that, always a great experience and I will continue visiting as long as Im in the area.

This is a decent, though pretty small, theater. While there are 12 actual theaters inside, several are small and lack the better sound systems of the larger theaters. A movie ticket is expensive, and I sort of expect a better experience than these smaller theaters provide. The last 2 times I have bought popcorn here it was bordering on stale, unacceptable for the money.

One of the last great things in Watertown

Had a guy blowing vape all over the place during end game. Security came in, watched it happen and walked out without doing a thing. Only got the second star cause the manager was very gracious about refunding me.

Nice place decent snacks, good employees

Great place to catch a movie. Chairs recline and are comfortable.

This is a great place to go for a movie if you were to ask me. The theater is large and there are lots of seats with good views. The chairs are pretty comfortable and everything is clean. The staff members are also very helpful and friendly. I really enjoy visiting here and I will definitely be back.

They offer sensory friendly movies! Ive found this isnt common knowledge but for many people its very good to know. Very helpful with disability impairments. Of course the snack bar is crazy expensive.

Good for the most part. Clean bathrooms.

It would be great if not for the fact that they still DONT HAVE DESIGNATED SEATS

The Joker with Joakin was excellent!!!

Comfortable chairs, nice atmosphere. Totally good time for everyone.

Great theater. Love going there although its a 2 hr drive from Massena.

Very nice place to watch a movie. And though prices are high imho, the folks there are really friendly.

The workers are more interested in socializing than working. Very slow

Only place in town to see a movie, is what it is. People are nice, but the service is slow at concessions. Expensive, especially with accommodations, but only one in town.

Nice place and pretty fast service at the snack counter, a lot better than my hometown!

Took my mother in law and she is handicapped. The security guard walked her to a seat while my husband and I were able to get the snacks and drinks. Helped out tremendously and she enjoyed the movie. It was a fun experience and she looks forward to going back. She has not been to the movies for many years. The last time was the theater in downtown Watertown, NY. Look forward to the next time.

I like our local theater, chairs are very comfortable and the popcorn is always tasty. I just wish theyd get in a larger range of movies. I hate driving to Syracuse because Watertown wont bring in movies and some of us want to see.

Im seeing Bad Boys for life

Its as good as most any theatre out there. Not much to say other than its the only chain theatre out here. The other theatre is the Black River Drive in which is closed for the season

Havent seen a movie, in this theater since 1992, they gave really made the place nice!!

My favorite theater to watch movies in, hands down. Tickets are a little expensive, but if you have a few extra bucks to spend, its a great theater.

Theater is nice, nothing spectacular. Bathrooms a little outdated, but decent.

Loved working there over the summer. The place is amazing and food is great. People are so kind!

Always a pleasant experience when i go. Customer service is great, concession food is good, showtimes are convenient.

Very clean and great seating and space, but prices, idk if it is me, are f$@#!&€ outrageous! Not only that but military discount basically means jack here. In Massachusetts and North Carolina, o got goooooood military discounts but here, you only get a dollar or two off. Its like a spit in local military personnels face.

Nice. Cleanish. Great selection of show times.

Nice staff when I went and great movie selection

Decent small town theater. I worked for a regal so I can’t stand popcorn anymore but it is clean and the seats are comfortable.

Dont like the way we have to pick our seats now!!

Easy access, every store front is full, lots to do and the best theater!!!