Picked up a Thomas Kincade painting. Such a beautiful frame and ready before Thanksgiving. About a week. Perfect. Friendly lady assisted us. Helped so much to get it perfect. Hung and being admired. Thank you!!

Great craft store with friendly and helpful employees!

Good customer service today! In and out quickly even with a long line.

Today was a terrible visit. They had an inventory crew there. They blocked the isles and didnt move. There were boxes and ladders blocking areas of the store. Not to mention the store opened about 10 minutes late. Usually the store is a pleasant place to visit, not today.

I needed a frame for my sons posters and they were so helpful and efficient in knowing their product an where its located

It was my first time visiting the store and I was very pleased.

Michaels is always A-1 for crafting needs. Also. The staff is always friendly.

Lady that helped me was very personable and friendly and invited me to come back with another item that I couldnt find the correct fitting frame for. I will stop by the next time I am in the area.

They had almost everything I was looking for. And, what they didnt have they checked on. Very pleased.

Love, love, love the staff! Always something new and loads of clearance!

It appeared to be quite disorganized. Surprised that it just looked sloppy and a lot of the yarn unraveled, paper torn. Really disappointed.

I had several classic Grateful Dead concert posters framed here recently, and I cannot say enough good things about Catherine (Cat) Holm Basham in the custom framing department!! She has over twenty years experience, and it shows in the attention and care with which she approaches each project...Thank you Cat!

Nice assortment of crafts. Decent prices. Very friendly staff

I regularly shop at Michaels and I hate to leave a bad review but my last visit was horrible. The very chubby woman (cashier) that works at this location was extremely unprofessional and rude to me and my mother.Later on, when I was cashing out she made some rude comments about another lady/customer. SO disappointed that Michaels has people like her working for them. She seems to hate people and her job, maybe she needs to find a new job where she doesn’t have to deal with customers.

Had an item could not find elsewhere cheaply priced

Almost the whole time I was in the store I was not greeted. This is not my first bad review for Michaels. Just this store in general, Maybe the last part of my shopping I had finally got a greeting. It was hard to find certain things needed. Only due to not enough was stocked or sold out. The service members didnt smile seemed like I was bother to their day. It hard to shop when the customer service is grumpy. Its like michaels has great things to sale for great prices but this store just has very poor customer service. The customers had better attitudes saying that they were easier to approach. I think it would have been better to just not purchase anything and walk out. I had a pleasured time at Michaels in Hickory NC this past Black Friday. That why I thought coming back to this michaels might be a better experience. But no, Hobby Lobby might be my best bet again. That where I would go to due to my last bad review.

The manager Travis in this location is very unprofessional and rude. Travis spoke to me in a very condescending manner. He profiled me as a suspicious individual on a previous visit and treated me as if I was attempting to rob the establishment. I have been a long, long time customer of Micheals and have visited locations all over Georgia and Alabama, but never have received this type of treatment. I shared with him how that previous incident made me feel as a loyal client and his response was Im sorry you feel that way are you aware of our Macon location? He also said something over their headset which brought all of the employees in the store to the front around me. Now the exchange has turned into a spectacle for the line of customers and employees to see. I now feel threatened . He accused me of speaking to the location manager ( which I hadnt) but let him know that I would this time about both incidents.

Went to Michaels expecting to order a custom frame, fortunately we found a frame with mat in stock that fit out needs. We asked Cat at the framing counter if she wouldnt mind helping us put our poster in the frame. She said she was super busy and backed up, but she stopped what she was doing to help us. She was fabulous gave us the guidance we needed and got us out the door in minutes. She was so kind and knowledgable. We would return to Michaels just for her!

Found everything i was looking for. Employees are SUPER friendly!

This store has a large variety of craft items. Nice and clean store. The associates are very helpful. Plenty of parking and handicap accessible. Wheelchairs can maneuver easily inside the store.

I love to go to Michaels for craft items. Sometimes they run out of the stuff that you need. I started a project and had to stop and start over because Michaels didnt have anymore of the ribbon I needed and they couldnt order anymore. I was really disappointed because I was liked where my project was going and I didnt want to start over. Oh well... In the end the project ended up looking really nice. I also like the coupons they give customers not you can ONLY use it on non sale offers.

All so out of colors just dark ones

Looking for decorations for Fall. I found baskets and silkflowers. Gave to the local library for decoration. Lots of cute things. Lots of colorful pumpkins. Will come back for Christmas.

Found everything for xmas

They had everything I was looking for. I had a coupon. Excellent service!

Love this Michaels

Great place for unique items when you need to create designs. Helpful staff.

I have been shopping at this store for 6 years. I dont know what happened to the jolly, happy employees that I had grown to love over the years but they have been replaced with employees that are rude, unprofessional and have horrible customer service.

Love this store

Big store, but the prices are extremely expensive for the materials and craft works that are valued much less than shelf retail at this location. For example, a small pot of 6-10 fake flowers can cost up to $120.

I love shopping at this location. The associates are very knowledgeable and willing to help. Products are kept stocked and aisles are clean. This location also has great craft classes for kids. We have attended a few and had fun each time.

The new Cricut aisle is the best around and I shop here weekly for all of my craft needs. I can always find a good sale or something new I need.

Staff is always friendly and helpful. Love their prices and sales. I go there for all my painting supply needs

One of the nicest, cleanest and most organized Michaels Ive ever had the pleasure of shopping at!

Love Michaels. They have everything you can imagine for crafts and they also do framing and matting which I had done. It was very nice but oh so pricey. Their prices are a bit much compared to things online, but if you dont want to wait for a delivery, its a good place to get what you need. And they always have a coupon that you can access in line on your phone. Customer service is always friendly and lines not long.

Employees are extremely helpful. Easy to find my way around the store

Clean and well stocked...A craft persons paradise. My wife loved it!

Went to Michaels to have a picture frame glass replaced. Catherine helped me get the glass ordered and replaced. I am very happy, it came out great and my Arrival of the snow Queen is saved! Yay!!!

Customer service was great

This is my favorite place to go for planner accessories! I also but my daughters art books here. This is also my favorite place for picture frames.

Im very distraught with the way this company has treated me. I have been discriminated against by my age, not taken seriously, and dragged through a hiring process (when in desperate need of work) only to be told they chose someone who was older. I was told this by a manager, named Travis. I thought I had a fighting chance when two weeks before they told me that the other person they wanted to hire didnt bring a portfolio, and when they did it wasnt good. So please tell me, why hire an instructor that cant bring their art in the time of the interview, made all of us wait yet another week to see it, not like it, and still choose them because they were older. Then they proceed to tell me, that they have a drawing class still open, but one of their employees is getting certified so they were going to go with her. Ive been trying to get this job since April, I went in the interview slightly early, with two portfolios, and eager to teach as many classes as they would let me. I made a 100% on the certification test, I was not taken seriously and Im still astonished to be discriminated against and mistreated in so many ways. I have emailed the company countless times, and still nothing has been done. No apologies made, nothing. Michaels wont be getting business from my friends, family, or me any time soon. Not until they right their wrongs .

Great sale many items 20-70% off

The workers kept talking to the others workers and didnt pay attention to the costumer, I was in there for 20 minutes looking for 1 item and all the employees were nowhere to be found, after I found it and was walking to the register I saw all the employees in the back talking. Then at the register the employees couldnt focus on the task at hand and kept yapping to eachother.

Great deals. I recommend going o line and getting their current coupons from the website to save a lot. Plus they accept competitors coupons.

Second time using the ‘In-Store’ pick-up and it was a total fail again. My Oder was incomplete and overcharged. Didn’t have the right things in the order. Tried to talk with the ‘manager’ and she did not feel it was her place (thanks, Jenne) to help. I had to insist that she make the phone call to get it resolved! So frustrating! One of the reasons I prefer Hobby Lobby!

They offer a teachers discount and carry a wide variety of craft items.

Always find what I need and more. Plus the app helps when looking for items in store.

Was at the frame gallery. Absolutely the best place to go. Im very pleased with the knowledge on framing. My go to place.

It usually has everything I need for a craft. Easy access and decent parking.

Register backed up but cashier was awesome

My order wasnt ready when I got there. However, they pulled it while I waited and had the best of attitudes

I absolutely love michaels... I love the great sales . People here are very helpful and nice!

4 stars because usually there pretty understanding when we go camp shopping and buy A LOT of stuff. But last time the cashier barely bagged anything and was super rude. Its his job to bag the items, and he just stood there doing literally nothing but complain

Based solely on todays experience...no one was interested in helping, setting up for summer was their only focus. I couldnt find photo boxes, but when I thought Id found someone to assist she nearly bowled me over to go somewhere else, presumably to set up more summer. The checkout experience, though quick, was nothing to brag about, Kayla interrupted my answer to her first question to ask me to donate to a cause. No thanks. I got 2 of the 3 things I went in for, no thanks to any staff member. I work in customer service and was appalled that no one even tried, like not even a smile!This store has become more and more unfriendly in the last few months. At this point they only have 2 things going for them: their selection of gemstone beads and Sunday hours. Not even nostalgia can save them.

I never leave there without buying a few things. I can usually find everything I am looking for there.

Always have coupons for a greater discount

Small store and crowded,a bit dark. Cashier was very pleasant.

I always have a great experience when I go to Michaels. I find everything I need to make cakes, cupcakes and cookies or anything I need to bake. The employees are friendly and helpful.

Everything was easy to find..and the experience was just awesome...

Its just a great place to visit and shop.

Bomb af...that 40% discount though an sales, love this place

Friendly employees! Coupon friendly! Remember to take your teachers badge for extra discount!

Love this place super clean super friendly and answer all questions

Customer service on the floor is almost non existent! Some of the cashiers are nice. The store always looks dirty. The prices are high but they have good sales.

Great service great prices, friendly and helpful staff.

Good variety. Reasonable prices. I usually find what Im looking for.

Very clean and organized store. And also you cant go wrong with their 40% or sometimes 50% off coupons.

Great craft selections and prices!

I love shopping here. I just wish they gave out more coupons for the merchandise.

Absolutely terrible service, after asking two workers for help finding ribbon I was rudely told “whatever is out is what we have” with an unnecessary eye roll and the second said “nah I haven’t seen that” after staring at me like I was stupid. Definetly do not recommend.

Not much of a selection compared to most Michaels stores Ive been to. I tried to use an egift card that I was sent by Michaels but it didnt work and I was accused of being a scammer for about an hour while they tried to figure out the problem. It was eventually resolved but I was treated so rudely that I hate going into that store. So I tried the online option but that proved to be a whole different head ache. Extremely unpleasant experiences with this company.

Michaels always has the materials I need to help my kids with projects and arts&crafts.

Wide selection, informed staff.

They had enough registers open today....Checkout was quick.....Usually, checkouts at Michaels are long

Awesome place and if you sign up for the rewards they could always pull up your receipts. amazing!!!!

Love this store generally has what I need and always great deals

Excellent source of supplies no matter what your art is. Great place for home decorators too.

Crafters heaven on earth

Great place to shop. Great prices on yarn, and very clean bathrooms.

Lots of good stuff.

Store is always neat and easy to navigate.

The staff is wonderful, dedicated and and friendly. Theres always a sale or a coupon you can use, and great quality crafting materials for any budget.

Always a great experience when I go there so much to choose from and prices are good

See Amanda if you need any framing done. Awesome courteous help!

I love this place, they always have something great on their clearance racks and great sales on everything else.

Michaels has a lot of neat items and it’s a fun place to shop. The app is great too! :)

I walk in here once a week for many years and Im never greeted or asked if I need help with anything. The products are pretty good though.

Would be nice if there were folks in there that could help.

I love this store. All The employees are helpful & friendly.

Always a good deal at Michaels!

I love Micheals they have any and everything you could want as far as crafts

I was looking for frames for my Man Cave and a young lady named Jenne was Spectacular! She works in the back of the Store in the frame shop. She was so polite and so patient with me. She exemplified customer service, something that is sorely missing in so many businesses these days.I commend Jenne on her professionalism and dedication.If shes in line for promotion its time to give it to her!

Great place to shop, future art classes coming up, and there are sales on their supplies all the time

GREAT PLACE TO PICK UP SOME REALLY UNIQUE CHARMS. FOR JEWLERY MAKERS.

Was looking for a small table picture easel..had to go to Wal-Mart

Place has everything you didnt know you needed.

Clean and always has very good sales. Love this store!!

Had what we were looking for but debt card reader didnt work.

Always a good place to shop

I like that they price match and even more!