First time at this store and the greeter was so very nice and helpful before even entering the store. The cashier was wonderful and smiling behind her mask and could hear it in her voice. So nice to go someplace with happy workers

Super selection at the university store in Vista. Got a fantastic deal on semi-precious beads..making 20+ brackets for an international Convention....these beads will now travel the World.. Thx to the help from your great staff.

While the night staff is very friendly they seemed very inexperienced and ill-informed about their inventory. It took over 15 minutes for them to locate a product (cricut Maker) and bring it to the checkout counter. They also didnt know whether or not they had liquid chalk and did not have iron-on patches like most other stores. Either this location is far less stocked or much smaller than the one in Escondido.

Great customer service. Especially the lady that knows about the swing machines she was great I wish I knew her name...

Wasnt sure what I wanted for framing a painting. Got everything done and I cant wait to see it.

Good location in a strip mall filled with many stores. Its a short drive off the freeway and easy to find. The store is large and pretty well maintained, organized and clean. Friendly employees and goods selection.

The employees all made me feel unwelcomed like I was going to steal something when I had money to pay for everything. I will not be going back there.

I love this store, I always buy something else what I have in mind.

This place is always cool...the employees are helpful and enthusiastic...thank you Michaels

They had my online order ready and waiting for me when I arrived. Quick efficient customer service.

The store had most products that you might need for a project, but it was not very well maintained, in the sense that there was product in places it shouldnt have been. The selections for each of the hobby sections was also standard, there was enough to have a few options to choose from but not enough to make it so you could really browse. I was never approached or greeted by am associate but that doesnt necessarily make it a bad thing in my case, where I like to take my time and look at my own pace.

Sales on sales on sales and if what you want isnt on sale then search for a coupon bc they always have one. As for the vista location it is usually well stocked and clean. Some of the employees are more knowledgeable about doing projects then others but they are all friendly and helpful. My one complaint is all the kid traps by the registers. The little toys and beanie babies literally form the aisles for the line. Not a big deal and not the only store to do it but still annoying.

Love the feeling of knowing they got what I need.

I always find neat stuff here. I have to be careful not to start too many new projects.

Christmas decorations down every aisle. Pretty pricey. 6 wooden soldiers $250 each. I think I will wait until after Christmas & see if they go on sale.LOL

The store is super organized and the staff are always friendly and helpful. I love shopping here!

I placed an online order for curbside pickup which took them almost 24 hours to prepare. I went to pick it up and i left as they placed order in trunk. Upon arriving to my destination (30 min altogether). I noticed i got the wrong item! I called immediately and was told to go back and they would check to see my order and see if they could replace. Now keep in mind, they arent supposed to take any returns or refunds. I have no time to go again. I ask if i am able to go to another store nearby closer to my house and it seems i am speaking with the Vista store manager and goes off. He states that no store will be able to help me even though this is THEIR MISTAKE! He continues to tell me he is risking his employees by taking my item back (even though i did nothing wrong!)If Michaels gave me a wrong item and still gave me a cheaper item, why is it that i had to pay more & still be told they cant fix their problem? Why cant they give me my item?My point is theres no reason to go off on me and talk to your customers with disrespect. If you are so concerned about risking your employeesThen do the damn right thing or shut down!You are ridiculously rude! Stealing money, what a joke!Learn respect and learn to manage situations correctly. What type of manager are you.!

At one level, with a lack of small or independent art supply stores in North County we, and I hate to say this, need Michaels. On the other hand, Michaels is one of the worst shopping experiences one can have.Michaels is another big box chain that doesnt bother staffing the stores. You can always find an overworked cashier at the front but anything else will depend on luck and karma.Michaels pricing is high but, they are incontinent couponers. Which means if you sign up for their email club and read their circular you can find deals. Sort of. Lots of restrictions and you submit yourself their bombardment with email. But you get 40% off one item (with restrictions). Its a horrible way to shop.I avoid this store and order online when I can. When I have to, I go there but after two visits, each one bad, Im going to try really hard to never go there again.

Got to give Michaels kudos for trying to keep busy. Staff tends to ignore customers. Cashiers: some good, some ...... not so much.Plenty of coupons to be had via email. Appreciate that a lot!

Good, but not fully stocked

Great discounts priot to Christmas. Was so happy to get the things I needed at 70% off. Made my night. Now my gifts will have a little extra detail at a fraction of the price.

Shawn was a great help to us in the framing department. My wife and I had a drawing our granddaughter had done and he took his time to show us various frames and mats. His recommendations were extremely helpful. He knows his business. We highly recommend!

It’s a very good place to find arts and crafts for staying home with your kids

One of the worst services I’ve ever had. I placed an order at noon, their sites says the order will be ready by the end of day (as long as you order it before three), I called them around 4 stating I never got a confirmation email. The guy who answers the phone says, it’ll be ready by tomorrow night, I asked confused why I wasn’t emailed and why it would be pushed back so far. He says “ I have 50 orders ahead of you, I’ll get to your order when I get to it”. Gee thanks, that’s fine, but why wouldn’t I get an email or something stating my order has been pushed back. Next day, I call again to ask the status on my order, I’m put on hold for 15 minutes, for a girl to answer what I need help with, (after I told her the first time and she said she would check), to then be told, oh that order was canceled. I mention I never got an email, and Again was blown off. I’m aware things get pushed back because of Covid-19, but it would have been nice if one of their employees talked nicely, or even thought to note that even though I have an account with them, A email was never sent. Or I don’t know, maybe apologized for the confused instead of blowing me off.

This place has improved tremendously in the last year. The staff is helpful now and the store has more inventory. I appreciate all the improvement.

Great place to buy arts and craft supplies.

The customer service sometimes is good. The prices are very high, clean place..

NEVER BUY any kind of markers here. Always dyed out.

You can feed your creative imaginations here, and gather supplies needed to make it happen. There are times I walked in with no plans, and going out with numerous ideas for future projects, and everything are already here.

Nice people, fast service

Creating a photo opportunity background for my daughters baby shower and found the perfect garlands and sprays, ON SALE and had a 20% coupon on sale items to boost! A fun day indeed to find what you need at a great price. Go Micheal’s!!!

Cashier I got helpful but impatient

Store is clean, I can find what I need. Framers are great

Always so helpful.

If you go to their framing department, youll be surprised at how knowledgeable their staff is. Ive framed two original oil paintings there and Ive been very happy with the results. If you go to any other department and you are in need of someone who has any kind of art knowledge, youll be disappointed. I think they need to hire knowledgeable staff, art students, or people with some previous experience in creative crafts. I would have purchased a lot more had I had the proper guidance at the store.

Nice, helpful staff!

Very lovely place

My first time in the frame shop. The clerk was super nice and helpful. The turn around time is fast. Did I mention it wasnt too expensive.

Poor selection of art supplies if youre looking for something beyond entry level. Also way overpriced - dont buy art supplies without using a 50% off coupon or getting them to price match with Blicks. Look closely at brushes for damage, as all of their stock is poorly organised and people put them in the bins upside down after removing the protective cover. This is my last resort, but I really need this size brush store.

The store looked ransacked when we went.

Always my go to for good yarn and other craft materials! This store is well stocked as well.

Excellent customer service. Great deals

Lots of fun creative art supplies. Parking lot is tight though.

One of the last long time retailers who still understands the market, when next day delivery isnt good enough get it at Michaels now!

Prices were not marked on everything and there were not enough people working, as usual. The two cashiers that were working were very very nice

Check out was easy and quick. They are well stocked. This Michaels is a big one

Neat, organized, had what I wanted, quick checkout.

The perfect hobby store, Michaels always has what I need. I prefer it to the big box alternative.

No graduation stuff left.

Had lots of fun stuff .. not a cinnamon broom

They hAvE good prices!

Michael mustve had lots of daughters and wives because they love the heck out of this place.

Great place, great deals and service key good

It didnt have a lot in stock

I love michaels cause I love to make jewelry and other crafts. I sometimes spend hours there to get inspiration for my craft making.

I’m torn between Hobby Lobby and this store! I miss the Floral arrangement Lady! It’s not the same! I also miss the amazing on trend classes and personal touches from the employees

Had fun looking at everything thing very nice people.

This is one of the older Michael smaller quaint easy to get help to my original Michaels that I go to when my kids were coming up getting their projects together and what not love this place gets robbed a lot though a lot of stealing happens here and support him so that she can stay open

This location was great but the only thing that managed to vex me was that there werent any artist desks that I could find. But im still coming there for supplys

Always an amazing place and I can always find what I need.

I went here for the first time recently with my boyfriend and this place is so cute! I wish I had money to buy everything I wanted from here. It is also very organized which is a total PLUS.

Employees know their products. Always helpful & pleasant even to an elderly person that needs extra help. Love the sales.

Huge selection everything A TO Z fo the crafter.

Frames & Seasonal craft materials sales ~ a long time favorite of myFamily

Great store always clean the only drawbacks are low stock and higher needed items and the layout of the store is a little odd. Extremely expensive to do a childs mission project for school not everyone is well off but every child should feel like theyve done a good job (being able to afford the items others can) helps when presenting that model

Place was clean. Was waited on for check out very quickly. How ever trying to get help was very difficult. I walked up and down aisles trying to find someone. I finally did and he was very kind but only a stock person. He made a call for assistance. I waited and no one came. Young man saw me still waiting called again and still no help. He went looking for a floor person. He came back said he was sorry but everyone was in a meeting except stock help and the one cashier? So I gave Michaels a second chance today 1-16-19. It was a tad bit better but I find an assistant today. Just was given wrong aisles. But that was better than nothing. I did find items but in my opinion products were overly priced. I went to another competitor and their price was cheaper even without a coupon. I did find a bargain as I was walk out to leave some books of stickers for rewards for a friend. My cashier was friendly and check out was a breeze.

Didnt have what i was looking for but useful store

Love Micheals its one of my favorite stores

They have what you need when it comes to doing craft projects. Prices are reasonable, sometimes even cheaper than online. You can find coupons to use to push the cost down even more!They also have a military discount as well.I love going here every so often to see whats new.

Very helpful framing services

In & Out Love It!

The store is clean and organized. I can find everything I need quickly and the customer service is great. I find when I go its not crazy busy so I can run in and out on my breaks.

So many fun projects!

Great options, lots of craft ideas and knowledgeable staff.

Items were great customer service with cashier was beyond rude. No hi bye nothing but rude and disrespectful

Well organized and well lit. The staff did not offer to help, which is always nice.

Great location

Had everything I came for. Plus the poster frame I bought was 50% off! (Must have been mega marked up initially) Prices are generally very good. And they always offer great coupons.

Bought some art supplies, they were of good quality

Ordered online & picked up in-store. Very fast, easy process. Was in & out in under 4 min.

They were very helpful! Got two 3D wolf pictures framed there... outstanding literally!

I got 50% off two amazing frames and then they took an additional 20% off my order! I saved a ton of money and I’m staring at the frames and I love them!

Great location, great store, great service, and products that I always want or Im looking for.

Always great products and great prices.

Like all art supplies theyre on the pricey side but if youre into more than just that crafts and everything else one stop shopping at Michaels.

Great staff and always well organized and tidy. Find great deals here and diy ideas

This store is so great and helpful! They are so welcoming and two associates went out of their way to help me find what I was looking for. Will never go to another Michaels again!

Awesome stuff and if you sign up for their app you get coupons

No one offered to help, made eye contact and then hid in the back. Then at check out cashier was little help with some questions. Wont come back to this location.

Not busy and actually pretty organised for a Michaels. Plus its not Hobby Lobby, yay!

Thought customer service could be bumped up a bit. Especially if you ask the same person twice where things are and they dont have the courtesy to show you. But instead they make you find it on your own. Would have given five stars if there was more effort.

Im the QUEEN of craft collecting! And there is no better place to go for a new craft to start and not finish then Michaels!

Nobody to help you find anything. They have tons of stuff and it is well maintained, but you better know what youre looking for and where it is.

Its a wonder this place can stay in business so expensive Independence okay yeah maybe I try to recommend to my students to go to the mom and pop places so that there isnt a generic chain for art supplies? what?

I had a custom frame made for a Seriolithograph that I had bought earlier. They did a great job and handeled the artwork very carefully.The only drawback is that all framing is very expensive even with a 50% off coupon.

Always, always such a good time going to Michaels. All the locations I have been to have great customer service, and I never had any problems.

Everything you need for any and all crafts!

Love this place great sales always!

Great place for crafts

Great products and staff is always ready to help.