Bowling alley had been closed for 6 months...then reopened for a Regional Bowling Tournament... youd think someone would realize that you cant just walk in the night before and turn everything on and expect it to all work.

Good bowling alley around Vernon Hills. Nice to have parties here.

This location is very run down. I would love to come here more since its close to home, but typically take the time to drive to a different location for a more updated facility. When I visited I took my child into the gaming room and ended up spending $20 only to have 5 tickets added to my card from the games, despite my child getting a jackpot on one of the machines. While the manager did fix this, just shows how the facility could use some updating.

The facilities are clean and cute, the food is delicious, the cocktails are second to none, but most importantly ... the staff is supremely friendly, helpful and smiling

In shopping area / nice place to enjoy family an friendship without worries of mean people seamed like they stayed in their mean lanes lol truly enjoyed

Dan was absolutely fantastic. He was very friendly and helpful. It is very nice when customer service is priority for a company. Truly made the birthday gathering better through his attentiveness and his pleasant demeanor.The Assistant General Christopher was also great and Had a wonderful sense of humor. Thank you both for everything. It was greatly appreciated.

Upon entering Bowlero, my friend were greeted with a smile by the cashier named, “Cheryl”. She was very kind and showed us directly where our lane was. After an intense three games of bowling and I was defeated in an epic fashion we went to return the footwear issued to us by “Cheryl”. “Cheryl” and her Bowlero companion politely sprayed out our shoes to be sure they were sanitized and cleaned for the next people. After taking our payment “Cheryl” made sure with her companion to tell us about Bowlero Rewards membership and Sunday Funday which we weren’t interested in but it did sound like an enticing deal. Overall I thoroughly enjoyed my visit and will not be back again.

Definitely fun! Plenty of space and activities. Very clean too! I think its a bit overpriced for bowling and there are other bowling alleys i would rather go to and play for less. Especially because they charge per person/per game!Also, finding this place was a struggle! Its in an unusual spot and the sign is on the opposite side of the building from the road so you cant even see if your in the right spot.

The place is very clean, great food, helpful staff. Highly recommend!

Pretty nice place, dont remember bowling costing so much.

This place is bigger than I expected. Also, I have never knew that there even is a bowling alley right by Hawthorn mall. Great service, very unique for the interior, love the nyan color inside. Love it!

My family and I had allot of fun, laughs. Great place for a family, food was good to.

It was actually a really nice bowling alley. Kept clean, nice employees, good food and drinks there too.

Won’t be coming back! They didn’t honor a two-hour free bowling card we received after hosting a birthday party at the Buffalo Grove Bowlero location. Restriction was that it does not apply after 6pm; we arrived at 5:45 pm. We decided to spend time in the tiny arcade section. My kid picked a toy from the machine but instead of the toy he selected, he got a cheap candy bc whoever filled the machine did not fill them correctly. They wouldn’t fix it by giving him the correct toy, crediting back the points, or anything. Horrible customer service.

Good Lanes. Food service is slow

If you like to bowl or want to try this sport, then this is the place to go just to have fun or to join a league. It is still surviving as bowling alleys one by one keep closing. It has a game room, snackbar, and beverages bar with a pool table. They need to have better signage to let people know that it is here and where the entrance to the parking lot is, as it sits behind other bldgs.

Pretty good place to bowl but they almost never pick up the phone

Clean facilities, friendly staff. Condition of the balls was below average and food didnt look appealing but its a bowling alley and for that I cant fault it. Would have gotten five stars with that differentiation.

Great place to have a good time with friends.

Fun spot for a quick round of bowling. However, place needs some updates as well.

If I could give a zero star review I would... the worst customer service ever! Super rude and employees are not trained well enough. WILL NOT BE GOING BACK!

Came here on a field trip with my camp today. My group had 10 people, 2 councilors and 8 campers (including myself). We were split between 2 lanes, and our lane was broken. The TV was just advertising their party service and the typing pad wasnt even on. We decided to just group together on one lane, but lo and behold, one side of the bumpers werent working. Everyone wanted bumpers for their turns and only the right side of the bumpers went up. The councilors imformed the people at the desk, and they did nothing. We decided to just all switch to two other lanes. Then we finally got to actually start bowling. Wasted about 15 minutes of the field trip on trying to get our lanes to work. The place in general is just very outdated and old. Also pretty dirty. I suggest just going to the Bowlero in Buffalo Grove. Newer, bigger, and much cleaner. They seem not to care about this location as it looks like it hasnt been touched in years.

Coach Bill is the Best, Great Bowling Alley

Fun place. Very nice looking overall but the seats need an update.

I came here to have fun with my and it was ruined. Out first two lanes broke 3 rimes. Then we asked to be moved. It was going great until our next two lanes broke more than 7 times. It took forever to fix each time. Finally we got to the middle of our first game and it broke again. In an hour and a half we didnt even finish a game. I finally told them I would not be paying for the bowling. They didnt argue and we got free bowling. Not a good experience. Will not be coming back.

Clean place. Lots of fun

Great place to bowl even though they do not have bowling leagues.

I love going there and BOWL with my friends

Nice place to have fun with family. I was hesitant to go as i have a two year old, but enjoyed a lot after going. My daughter was all excited and played well using the helper

Recent updates have really helped making the place more enjoyable.

This is an expensive spot for bowling and there is nothing special about it. Its actually pretty dirty. I also was once served undercooked chicken tenders here. Id recommend finding another bowling alley.

The lanes we were in were constantly malfunctioning. The bartender was terribly slow and didnt know what she was doing. She was not busy at all and it took her over 45 min to figure out how to make a bucket of Miller lite. She either needs more training or more help behind the bar.

Parties have become their main focus. They do not care about league bowling. The carpet is filthy, crumbs (sometimes cake frosting) on the countertops, bathrooms are usually dirty. The lanes are always breaking down. Theres typically never enough staff to handle the counters, bar and snack shop.I bowl on two different leagues here and spend around $1400 each season, not including any drinks I buy (when theres staff available to tend bar). Not any more. Ill bowl on leagues elsewhere.

Not a ton of alleys so you might want to get a reservation.

1st and last time I will come here, lane brokewings were cold when they came out, music was very off for a bowling place. Only nice person here was the guy working at the front desk (not the manager) nachos didnt have nacho cheese they melted a piece of american cheese and put it on chips and called it nachosstomach hurt a lot after eating the food, bartender was very upset with manager and argued with him in front of customers.

The experience was amazing the employee was so nice.

Corporate run center, Im active in the sport so I make my time positive for myself and other bowlers who bowl in leagues here. Add a few extra dollars to your pocket, corporate has raised prices. The best things to do is join their mailing list for savings!!! 3 stars due to poor cleaning of the bathrooms and bowlers area. For the sport of bowling its a well run center once you step up on the approach! 12/2018, I have lowered the rating to two stars. Center is getting dirtier all while being told things are being worked on to improve the center. Ran a special event in the center staff not once came down to clean up after bowlers, offer food or beverages. Basically the entire event was self-serve all while they had 2-3 parties on the other end of the building they catered to in every capacity.

They do not take very good care of the lanes.

Not that great....I go to practice on lunch typically no one is at the counter for assistance. I also inquired about bowling lessons and they referred me to a guy named Bill. Over the phone he was professional and we set up a lesson. Later that day I went to practice and Bill was there. I introduced myself and he had a strange look on his face once he saw me. I called to confirm our lesson for the following week and there was no response. I am a director for a large corporation but I think my skin was an issue. I still practice there on lunch because it is the closest place to my office. I have seen Bill twice and he turns the other way to avoid me or walks past at a fast pace. Its unfortunate in todays society this is still an issue.

Great bowling alley, typically not very crowded. Staff is friendly and helpful. Good selection of beers. Moderately priced

Horrible service and overpriced. DO NOT visit their Pro shop. The service is absolutely horrendous. Brought my bowling balls to their shop way too many times, and I would receive them damaged and unfixed. I would be charged each time a mistake was made. Alleys are poorly maintained. Food is decent. There are multiple bowling alleys nearby that are much better than this horrible location. Visit Brunswicks or Lakeside Lanes if you want to have a pleasant experience. Do not visit this bowling alley.

Very slippery lanes. One kept breaking down. Staff was very nice but lanes need upkeep

Just had my 5 year olds party there. I felt like it went very smoothly. The lanes were reserved, getting shoes was no problem. The pre ordered food and drinks came out with no issues. The food was great by the way. The manager Nick was very cool and was there to answer any questions. Frank came over multiple times to chat and see if we needed anything, I was very happy with the whole process and my guests said they enjoyed their time with us. 10 kids only bowling with food, food for adults that are chit chatting. This was perfect.

This place has become a disaster. Dirty settee areas. Bugs on the floor. Mechanical issues growing more common. Total lack of leadership. Where is the accountability?

The management and bar staff are awesome! I especially love Dottie, the bartender with the sparkly glasses. I had a long drive when I was leaving and mentioned that I could use some coffee and she made me a fresh pot immediately. Her personality is as sparkly as her glasses and everyone who worked there was very welcoming. Great customer service!

There are never more than a couple employees in the building that know anything. And sadly, there arent enough others to take up the slack. This makes the service level extremely low. The alley is in need of major repairs. They tried painting to spruce up the place, but until the remove the old carpet and all the other outdated stuff, it was just a bandaid. They charge more than a couple other really nice bowling alleys within a 10 minute drive.

Great place to bowl. Everyone there is always helpful and friendly

Lanes in good condition and not too busy when I was there

Awesome for a birthday party we were at. Great staff and food.

Lanes are terrible...bathroom s need serious updating

Back ends are not clean. Lanes are not clean. The people who oil the lanes have no idea what they are doing. Everytime my ball comes back there is dirt and grime on it.

The bowling is great, the food is fake, and the fun is real! Great place to bowl and have fun with family and friends.

Food is so so compared to the Bowlero in Buffalo Grove

In poor condition. Frequent lane breakdowns and requires major overhaul. Management promises changes are in the planning stages but will take time.

Sraff realy good. Had a good times playing with my friends

It was understaffed. The staff were overwhelmed and didnt provide any direction/communication to the guest. We stayed in the line for way too long. They couldnt provide any update/idea for wait time. The cafe was open didnt serve any food. Closed without any notice. Looked like they messed up schedule with local league and didnt reserve their lanes....very disappointing experience

The bowling is good and the service is great but thats only when there are younger workers the old ones are just always angry, not exactly sure why

Nice place to hangout with friends and family. Service is nice. Looks like the the equipments are old.

The atmosphere and lighting is cool. There wasnt a very long wait time. But the prices are a tad much. Not too overpriced but could definitely use readjustment.

Lanes are in good shape and game costs are very reasonable.

Cool interior lighting

Solid deals for cheap bowling as well as very good lanes. People who work here are helpful as well.

Pricey all the sudden. Still a great time for the family but does seem to be getting a bit rundown.. shoes were in especially rough shape.

Poorly managed and customer service is non existent. Went there on a Friday at 9pm and it was dead. Took forever to get a lane with only a small line in front of us. Bathrooms were a disaster. Bartender did not care about her job and was upset she had to be there. Would not go back for any reason.

Participated in a corporate bowling event here. The entrance is not easy to find. Food was okay at best.

Lanes are okay but over all the place has a pretty dead feel to it.

Place is ok. They have a decent party hall. Ok for kids. Nothing fancy

Had fun.. very nice and clean bowling alley.

Great pizza, fun place for a corporate outing.

I love this place not only is it extremely close to my house but it also is very family oriented the staff there is awesome everybody there is so friendly usually there is that one or two employees that hate their job but it seems like everybody that works there loves doing what theyre doing and it shows I love this place and will continue to go back here with my family and my daughter when she visits me and its extremely fun later in the evening they shut down the lights and do the awesome light show

Decent place, decent service - $34 for couple - 2 games with shoes.

Had a great bowling time. restrooms suck big time.

Bowing is aways what you make of it, so I always find cleaning fun. Staff is a little clueless.

Nice facility! Very accommodating for parties! Had a good time!

Cool place for bowling, pretty much it. Been here since I was a little kid. The only downside is the crappy food and arcade.

Cool lights and music

Hard to find at first. Hella lanes. I think the guy working there was new because he couldnt pour the beer out correctly and wasted SO much beer. Nice staff. Although kinda pricey

Nice place for bowling. Open space no beams in between lanes... Proshop is there in case you need drill the ball or replace your finger insert.

The guy bartending there was cool. A basic Brunswick and exactly what I expected from a bowling alley . Enjoyed the experience enough :)

One of the nicest burning alleys Ive been two. Lots of fun. Well kept

Ok to go but there is only 1 or 2 staff who will be handling billing counter as well as giving shoes and return items. You have to wait for long time to get your chance

My family and I go for the summer pass and love it so much! Also during the school year we go too

Clean and professional place and staff. We enjoyed ourselves.

Kind of dingy. It sucks that they wont let you bring in food, but their food is absolutely disgusting. The person who made my food came straight from dealing with bowling shoes, went to the register to ring me up, then started making the food. I didnt eat a bite. And the kitchen looks filthy. Additionally, we often have problems with our lanes. I dont know if its bad luck, but we always have to ask them to fix something when we go there. Also, the employees look like they hate being there.

Where do I even start, the lanes are on their way out ( three of my friends bowling balls got damaged) played 6 games and the lanes were constantly breaking. The bathrooms are a disaster.

Fun place for kids and adults. Good pizza.

Super fun environment, great music, i have friends that work there too!

This place IS HORRENDOUS not sure about the other staff members but the one in restaurant was the worst. I was making an order for a cookie which was easy job but the stupid waiter said 20 mins wait time. SERIOUSLY WHO NEEDS 20 mins to serve a cookie. I recommend u guys not to visit here as the have some old school tech.

Understaffed when I was there. Cook didnt show so our food took over and hour. Otherwise a good experience.

Expensive, otherwise good

️ Clean lanes, balls, and shoes️️ Nice glow in the dark lighting️ Decent prices for food. The food tastes pretty good, but theyre smaller servings️ Expensive games

Bowling was fun. Food was, okay.

This is one of the worst experience I ever had!! It took 20 mins for me to get a lane because there was only one person to attend that too on a weekend.... and it took 35 mins to get some booze! One person to serve booze and the food ( who was literally taking turns between food and the booze)In one word it was- PATHETIC.!!

Very well displayed, clean. Delicious food and just a very warm atmosphere.

Our host was VERY friendly/accommodating! The food took a little too long to get...

THIS PLACE IS TERRIBLE. horrible service especially in food, employee is horrible. Thats right 1 employee is only present, and that one employee is irresponsible, he refused to take my order. The technology is outdated.

Way too expensive

Saturday night and there was one guy at the bar, which was the same one at the food counter. Front desk had one maybe two people. Nobody cleaning the lanes up.

Great place for a family and also for adults after hours

I would rather go to lake side lanes.