Black Friday sales were great! Spent way more than I wanted but for some great Christmas decorations.

Amazing for my home business supplies. I find their the perfect wrapping and packaging solutions as well as decorative items and inspiring ideas to help me take my business to the next level. Very welcoming staff and helpful. They also offer good offers for members and business owners

There is an over abundance of employees working but no one tries to offer their assistance when they see you. Instead they are clustered in groups catching one another up about their weekend. One guy saved the poor employee stigma and was kind enough to ask if I needed assistance and also let me know about a coupon that I could use online which I thought was really helpful! Aside from this, the store is in a very busy location and has a lot of foot traffic however the store itself for the most part was clean and organized.

Organized and tidy. The holidays are all well grouped and items are marked very clearly on sale, discount or clearance.

Awesome place, great service! All for handcrafted works, with a lot of offers. Worth it! Great location too

The employees are beyond rude to people with mental health problems. I am bipolar and occasionally am manic and loud. I walked into the store I was talking to a girlfriend of mine and we were laughing and carrying on, well the next thing I know the store manager Adrianna was following me and asking me if she could help me. I just ignored her like a bipolar will occasionally do. She didnt like that so she called security to wait in front of the store and when I went to purchase the items that my young daughter and I choose, I handed her $20 and she refused my money saying that it is counterfeit. I live in this neighborhood mind you. I asked her what test she had ran on the money to which she used the identifying marker and it left no mark. She then ran it through the detection machine until she broke it and yes still refused my money. True story

9-18-2020 15:37 Item was on sale in the clearance section. Took to the checkout. They said the price was wrong and wanted to charge 4 times as much. Ridiculous. We have been going there ever since it opened, but we have not seen any of these games before.

This place is the worst, they turned off the lights at 7:00 pm while I was in the store. Employees came up to me and my partner saying we had to leave. While i was paying he went to the car, on the way out the manager said you cant come back in in an obnoxious rude voice. I will never return. Its a complete saftey hazard to turn lights out. I could maybe understand if I was there 30 minutes after closing but not even 1. This is how you lose customers.

Beads are on sale. Amazing prices

Pur favorite place to get our crafts. Staff is friendly

A looooott of stuff here and the place is huge. Prices are decent. I love the paint supplies here, theres several options for paints and brushes. Plenty of materials, so whatever it is that you need, it will definitely be here. (:

Art supplies tend to be pricey but good selection.

DIY projects are always hard. You are not sure what to get and which ones to use. I took a bizzare idea of mine and told them this what i need. They helped me with the stensils and the printing paper and what what not. How many of us would know the names of what exactly u are looking for. They helped me with all the things that i need to buy

The place I get almost all my crafts needs from. If only they had better prices...

Line outside to get in. Wait inside for service.

Its a little junky but good prices

Its not that I dislike this Michaels, its because they didnt have either of the products I wanted and had been unordered for awhile. They need to keep track of their merchandise and when it gets down to a few items, then its time to re-order. We crafters depend upon stores that can take care of our needs to do projects.

Love this place and all the employees are SO helpful.

Michaels is pretty much the Home Depot of the crafting world. They seem to have everything - including stuff you didnt even know you needed until you started walking around. Normally, it would be a dangerous place for your wallet but they seem to always have great sales happening as well as additional coupons easily found on line. If youre crafty and havent been to Michaels, youre missing out. This store is located towards an entrance for a very busy shopping center so finding parking can sometimes take a bit. The store is designed well and checkout is usually very quick.

Great selection of the art supplies

Wide selection and phenomenal deals on after Christmas merchandise. I found many unique items. LOL, bought way more than I had planned for.

Doesnt stock seed beads

Great home place

Ive never had a bad experience at this store. The salespeople are extremely helpful, especially Harmonu. She is like a ray of sunshine- Im not even gonna lie.....

Great for arts and crafts, they always have coupons and sales that will surprise you. I bought an easel for $8.00, but I expected to pay $19.99 before I got to the register. Good deals, better store.

They didnt honor their price from their website. Ridiculous

Fun in a cement box

Almost everything is on sale including the picture frames I needed. Most things are easy to find. Helpful staff

Prices are missing from alot of products which makes choosing a bit difficult. Make sure to use coupons and look for the clearance items which are great value. Service is great and helps you find anything you are looking for.

Lots of great stuff to buy and make home beautiful

I love this Michaels. Its the cleanest well managed craft store Ive been to. I recently moved away from that location but still take the 35min drive to go to that specific Michaels. You cant get customer service like that anywhere else. My kids and i are loyal customers.

Such a great selection of arts and craft supplies.

Best service ever. Even when you have no idea they have discounts or coupons online they just discount all your items once you are about to check out.

Harmony is the best staff at that store. She is knowledgeable & very helpful

Great selection of craft materials. Employees are somewhat rude though, especially students under 18.

It has the things I needed and the staff was pleasant.

Great service.

Great place to get everything for every craft you enjoy!

The store has an Easy Flow to it and Things Are and 1Childs are well stocked.

Great place for art sketch books and more

Good deals but dont go on weekends

Always a good find here. Walked in today, and didnt even realize they were having a sale, but hineatly...when are they not? Picked up 3 science kits at 50% off. Chistmas for the kids is done. Also, with 15% off for teachers, thar helps tremendously.

Never been in here. Cashier very nice..

Always find wat I want for my projects .

I usually find what Im looking for craft wise at Michaels. Found some outline paintings that my friend and I got in our quest to get better at painting. Ive gotten lots of differ things for beading and masking jewellery here as well.

Great store, has everything.Staff was knowledgeable and polite.

This Michaels feels a bit small compared to the others Ive been to, but they have always had what Ive been looking for so I know that they are well stocked!

Michaels hss almost everything a general crafter could want.

Nice place for art supply

Nice store with a huge selection. Staff was excellent providing services I needed.

Rather disappointed in the linited stock (variety) of candles. Great help but limited availability

Very organized store. Fast checkout. Parking kind of hectic.

Fun stuff, decent prices with coupons.

I always find what I need here

Big nice store. Biggest Michaels I have ever seen.

Janis was very nice and took care of us at checkout. She helped us apply all our coupons and discounts. Although parking could be a challenge if youre going during the weekends.

I was on a mad hunt and the lovely lady at The Huntington beach called the Tustin store at Jamboree and helped me find my perfect gift. The highlight it was on sale and I had no idea. So happy

Biggest Micheals Ive ever seen. The staff members were knowledgeable on my questions. Also clean and well kept

I never feel welcomed here. It’s hard to get a staff to ask questions, even if you find someone down the alley they will move away from you right after eye contact. I’ve never heard a single “Hi” before, honest. After waiting in line for 20 minutes, a cashier worker took the lady who was behind me. At least look carefully to see who’s next please? Products are okay, a normal Michaels but I can’t give more than a star for the staff level.

Great clean place with a helpful staff

Rarely have I gone to Michaels and not found what Ive needed. They have wonderful seasonal home decor items. There is always a 40 % off coupon available and they accept coupons from your phone. Just download the app and coupons are available anytime. Returns are a breeze, too. Just show them the card you paid with and they will find your receipt! Love the workers, too.

Always good prices, friendly people

Good stuff in the ccx store but vfc the parking is a nightmare

Just love this place..... A good spot to pick up creative and artistic kids gifts.

Great stock, but the website doesnt reflect that

Great store, but parking in the middle of the day on a weekday was impossible. Cant imagine what it would be like on a weekend or evening.

Something about Michaels, they have everything you need to please two granddaughters. Art books colored pencils. Great store fantastic selection. Parking is a pain in the butt though.

Friendly staff very helpful with children activities

Nice clean store. Good for craft items for school projects and home decoration.

Good store to shop at for arts and crafts type things. But other than that not for me

Didnt have a good experience this time. I walked in when there is only 20 minutes left before closing and I knew that I needed help couldnt find anyone to help me besides someone at the register so I went to my aisle and I finally had seen a worker walked by so I asked her a question she said she didnt know and shed be right back she never came back she never answered my question or bothered to get someone that could and I had set a laundry basket by the register to purchase and asked the three workers standing there if I could leave it there until checkout and it was gone when I got to the line.

Good place for all sorts of craft supllies

Diana was fabulous with my Special Needs Kiddo, and all the other Friday summer camp creators today. We all had an awesome time making camp fire slime! Thanks Diana, for making it extra fun for all!

Its Michaels. Good, always interesting. Staff could be a little more friendly or caring, but overall, its a fine place.

Great for all your basic art supplies. or crafts

Always a great variety of craft supplies at reasonable prices. Good coupons online too.

Smaller than some bit decent selection. Need more cashiers.

I couldnt find anyone on the sales floor to help me until I was at the checkout and they paged someone for me. Half the supplies I needed were out of stock, but I suppose thats on me for not checking online before I got there. The prices are also crazy for the quality of their Artist Loft brand

Great store, well organized shelves. They usually run plenty of discounts on pre-made crafts and kids, plus a surprisingly robust cooking/baking aisle. They also sell type writers and instant-print cameras if you were looking for those for some reason.

Great deals today

Lots of craft supplies and ideas.Downside is many items are too highly priced.

The Tustin Michaels has a lot more then some of the smaller Michaels. Love so many things about this one. They have a great selection of baskets and the sales people are so helpful

Great assortment of crafting supplies!!

Costly but u get all that u need for stationary

Best place to buy DIY materials.

Very friendly, they help you find things fast and quick, not so expensive

Great customer service

Fabulously clean. Friendly and knowledgeable service. Parking can be a disaster, and popular stock is sometimes limited.

Craft store for the creative at heart!

All my framing questions were answered by a knowledgeable and friendly associate. I also had a return that was seamless.

The parking is the worst nightmare Ive ever seen. The architects should be ashamed of everything theyve ever done. Other wise, the store is great.

They stop caring a miniature pots that used to carry for years they only carry bigger little bit bigger pots and before and the customer support at some of their stores is really bad the store in Lake Forest didnt even answer the phone after calling many times I gave up and then had to drive to Irvine which took more a lot more time

NEVER EVER order online to pick up in store and pay with PayPal. Tried that to make it simple and now 10 days out im still sitting here with no order even though I have an email from Michaels stating they have received my order as well as a hold on my PayPal. I have tried to call the store, no help, I have not called customer care twice. Last week went through all the information, gave them everything, was told it would be submitted to their PayPal division, I even got a reference case number. Wait, call back today as its been a week (was told 3-5 days) and guess what??? They have no information in the system with the reference # I was given and im told sorry youll need to resubmit that claim as I see it was opened but never went to the right department to look into it. Never have I ever had such unprofessional morons to deal with when it should have been a simple pick up in store order and cancel it and refund my money if they didnt process it. Now I have to wait another 3-5 days and as it is Ill probably end up waiting to open a claim with Paypal themselves after 31 days!

I bought crochet thread using a 50% off coupon. Michaels always has coupons online. Its fantastic.

Can always count on them to have a great clearance section.

Coupons on Email.

Nice people, lots of art supplies great coupon deals. Clean and organized.

I would love to shop there everyday! Very creative ideas! I love the relaxed feeling of the store and the creative juices flowing!

I has everything I need. I just dont like the location. Its difficult to get in/out of the place by car.