We celebrated our daughters 9th birthday party at Urban Air! Not only did the kids enjoy this awesome trampoline park so did the adults. Lots of fun, great staff and they do an amazing job keeping the place super clean. The virtual realty game was a huge hit! Lots of fun for kids and adults alike. Thank you Urban Air for helping make our daughters birthday super fun and memorable! You guys rock!

We took our 6 year old Grandson here to burn off some energy. Our first time here, we were impressed with how much the kids enjoy playing on the various activities available. There are numerous trampolines bumper cars, slides, climbing walls and tubes, ball pits, video games and so much more. There is a food stand that serves pizza, popcorn, soda and various other snacks. The various play stations are well staffed and employees keep a watchful eye on the kids. They offer daily entrance fees as well as monthly fees. Its a great way for young children to stay active and busy. Theres also no time limit on how long the kids can stay. Great concept, especially on days that are either too hot or cold for children to play outside.

I went today to check out this park. I couldn’t believe how clean and empty it was. The owner took me for a tour around the park. She was really nice and down to earth. They had so many cool things. They even have a Sanitation person walking around spraying down the park. I can’t wait to bring my son! Way better than that other trampoline place!

All around cool place for kids and even grown ups. Took my son for a birthday party but wished I paid to play too. Looks like a ton of fun. Rock wall climbing, many different types of trampolines, dodgeball on tramps basketball dunk, obstacle coarse. Even somethings for toddlers. Cheap enough and for a Sunday it wasnt very busy at all.

This is a great place to bring your kids. There are trampolines for jumping, ball pits, rock climbing, VR, and other activities for kids to perform. I went on a birthday party and the staff was very friendly and nice. Highly recommended.

Great to be out of the house and have a place where the kids can jump around and be safe. Just happened to find this hidden gem on the way to Home Depot. Didn’t even know it was in that plaza. So we checked it out and I must say, it was amazing. So many attractions for the kids to do. Virtual Reality was definitely the coolest thing my little ones did. Didn’t mind the mask requirement at all. It was a fun way to end the day.

I would not join here. Cant cancel at location, only at corporate. I was given an invalid membership (whatever the premium one is) with the understanding that the rides that werent open would be. Well they never opened and Im stuck paying for 3 kids till the end. Dont do business with this franchise.

My daughter had a great time today at Urban Air in Toms River today. At first I was skeptical to go back because of some of the reviews I have been reading, but I decided to check it out for myself. Everyone in the park was required to wear masks and everyone followed the rules. The park was empty so my daughter had the park to herself. Her favorite is the rock wall! The park was sprayed down about every half hour. My daughter even enjoyed her Mini Melts in their outside seating. We will be back again.

Went to the Toms River location Saturday and was amazed on how the park was empty. Typically it would’ve been packed but seeing that it’s limited to a reduced capacity it was a different story scene. My kids were able to go on so many attractions and not have to be near other children. Staff was great enforcing rules and the manager was going around spraying and disinfecting the entire park. Only downside is that you couldn’t eat indoors. But it was a great way to get out of the house and get back to some sense of normalcy. Would highly recommend!

Went to Urban Air today with my boys. They had such a wonderful time. There were only a few families there at the time. They have made a lot of changes in the facility. The workers were spraying down the park and wiping down areas that were being used. Very happy to see! We will be back next week!

Decided to visit the Toms River location today after they have recently reopened. I was very disappointed and felt extremely unsafe. Distancing and masks were very poorly enforced. They were very understaffed and had employees covering multiple areas, making it impossible to enforce rules. In almost 2 hours there, I did not see a single thing disinfected despite them being at their maximum reduced capacity of just over 100 people. After multiple complaints from myself and other guests, Management had to call Ownership to the store to try and assist them. Im not sure why the owners were not present on the second day after reopening but upon their arrival nothing changed. The owner, Rocco and his wife were incredibly rude and ignorant when I brought the safety concerns to their attention during the middle of a global pandemic. On a positive note, the Manager Gracie was amazing. She was trying her best to enforce rules despite being understaffed and having zero support from ownership. She even consoled my upset 6 year old when I eventually decided to walk out. My daughter loves this place and we have been going multiple times a week as long as they have been open. Hopefully they can figure this out and we can return safely in the future but for now I will not be going back.

We went to Urban Air Toms River for the first time! My kids absolutely loved it! We We were able to do everything that our kids did! Great family time! Met the owners on the way out! Great people and very accommodating! We will be back soon!

Memberships are well worth the money. Unfortunately a few things here didnt get approved but still really cool place to bring kids

Came to Urban Air Toms River on a brutally hot day. Kids didn’t want to go to the beach. We usually go to SkyZone but they’re closed. This place was pretty cool. Nothing like Skyzone. The atmosphere is so much better and the attractions, especially the tubes playground, was what my 4 year old and 7 year old loved. They were literally getting lost in it. That’s how big it is. I was happy to see that everyone was abiding by the mask rule. I felt it was a safe place that I would take my children to again.

Urban Air truly should NOT be open during COVID-19. A peer of mine has made me aware of the fact that Urban Air hasnt been following the safety guidelines during this pandemic. While they are doing reservations and regulating individual walk-ins, the camps are very poorly regulated. They have groups of over 100 children running around and jumping within the facility, many of which do not have their face masks even over their mouths. As far as I am aware, indoor amusements should be opened at 25% capacity, 100 seems to be a lot for a fairly small indoor facility and I dont think its being maintained properly. Inside its a very small place, at least compared to Skyzone which has not opened their doors back up to the public yet which I believe to be the most safe decision. Indoor dining has also been seen inside the facility which has not been allowed by the NJ State Guidelines at this time. I dont think the guidelines are being enforced well enough, therefore making this place unsafe to the public in my opinion. I hate to be that person, but I wouldnt want my children here during this time.

Awesome new place for the kids. The attractions are varied and awesome for all levels. The price is very fair, and even the food choices were good. My kids spent 3 hours there easily and still aren’t bored.

What an amazing park! Staff was friendly and attractions were so much fun. My kids love the rock climbing.. did it over and over again. They were a little scared of the Zombie game on VR but they played the snowball game and were hooked. So much to do. So happy they opened in Toms River. Thinking of membership as that is such a great deal.

Cool new place in Toms River. Been to the Urban Air in Hackensack but it’s too crazy there so decided to go to the Toms River location. It was a good decision. Not too crowded for a Saturday afternoon although I was told that earlier in the day it was packed. Kids loved the Rock Climbing and Warrior Course. They also had Virtual Reality and my kids loved the Snowball game. Spent nearly 3 hours there and well worth the money. Definitely going back again

Very unprofessional, I have visited this place multiple times in the past and was very unimpressed of the place and the workers. The owners don’t care about your problems/concerns. Gracie (the manager) is trying her best but seems overwhelmed.

So much fun. Gr8 time

Owners have 2 hrs to essential workers and their families. It was a great time

This place is great! Nice combination of all stuff kids love to do. Wish it was around when was young

Great time for my 2 year old grandson

Me and my four year old had a great time here with the cousins, the staff is polite and not annoying. The place is clean and really colorful. They have so many different things for the kids to do like rock climbing, trampolines, obstacle courses, Dodge ball, and many other things plus some awesome arcade video games. This place wasnt bad with pricing either figure youll spend about $10 per hour a kid but its well worth it theyll be safe and have a great time. Cant wait to go back !

Great place! Clean! Lots of fun for the kids! Highly recommended!

What a wonderful place!! Went there today expecting it to be crowded and although it was packed to the brim, my boys had the time of their lives. No timelimit either. Went there around 1pm and left at 4pm. The lemon pepper chicken wings were phenomenal too! Kids loved the Virtual Reality games! So worth the price of admission and am considering becoming a member as well. So much to do! Definitely a must if you haven’t checked it out yet!

Went to Urban Air for the first time last night. They had their Glow Event which was pretty cool. The staff was really friendly, atmosphere was cool, not too crazy although there were some kids running around but staff had them stop. All in all a great time.

Came with a few other families on a very busy day - kids had a lot of fun and always found things to do with minimal waiting. I especially liked that unlike some similar trampoline places, this had more than just trampolines - there was a multi-level enclosed playground for smaller kids, a climbing area, padded fighting pit, ninja courses and VR. At times some of the staff were just chatting or even willfully ignoring unsafe behavior like kids repeatedly hanging from the top of the ninja courses and falling into the ball pit in front of other kids. However, management (in button-down shirts) quickly came out, got the staff working again and reorganized the lines for safety.

Place definitely isn’t ready to be open. Can’t use half of the thighs there, not even the candy machine. Needs a cleaning person on hand if there isn’t already. Dirty and garbages are filled. also, eat before you go! How hard is it to get good frozen pizza?!

Is a lot fun for family and kids should bring them they have a ball

Very affordable, lots for kids to do of all ages.

Went here for a birthday party and we all had a great time. Our host, Qualike, was great. The staff is very friendly and the park is super clean. Overall had an amazing time and will definitely return.

The first time we went we loved it, it was great and the kids had a blast. The next 2 times we went it was extremely over crowded and they had a 2 & 1/2 hour time limit. The kids had to wait for everything and the staff was incredibly rude and just didn’t care. They have several attractions that are closed and have been so since July (according to the failed sticker on them) that was disappointing because they are the ones up high. We will not be going back as it’s just too crowded and not enough time for the kids to do what they want.

My little brother had his birthday party here and we all had an amazing time. Such a cool new place in Toms River. There’s nothing like it anywhere near here. They have attractions for all ages, even for adults. A must see if you haven’t been here yet

Went there on a Saturday afternoon and the place was pretty packed. I didn’t think it was going to be worth the hassle bc of the crowd but decided to make my girls happy. It was the best decision ever. My 2 girls had the time of their lives. We came from Howell and she made 3 new friends while in the Warrior course. The crowd started to die down by 5pm so we were able to do all the attractions and more. Chicken fingers and waffle fries were ok but the girls ate them all! Definitely worth the trip!

I never write reviews but in this case I will.Joey B is one staff member I find is truly exceptional.He shows true leadership and respect to the kids.I appreciated the fact that he was fair with all the kids and treated them all with respect while they each waited for their turnHe was kind and fair to all the kids, as well as keeping a truthful eye on all of them.We need more people like in your company .

Kids had a great time, but......our time was cut short by 45 minutes. We purchased a package which includes minimum 2.5 hour playtime, and they sent us off after only 1 hr. 45 minutes. Speaking to the manager only got us another 15 minutes with no rational explanation. Its a great place and they seem to be adding activities, just make sure you confirm what time they will end your session before you pay. I wouldnt purchase online as there is no way to know how much play time you will actually get.

It’s a relatively smaller trampoline and indoor entertainment park. I would recommend it on a Friday and Saturday. It was overrun (too crowded) on Sunday. Lack of a professional manager and a staff of teenagers keeps even small issues from being solved quickly.

This place is AWESOME! We had so much fun on all the attractions and we can’t wait to go back to try and conquer them all. It was like being a Ninja Warrior! All the staff members are helpful, friendly, fun and nice. The food was great too. Highly recommend it

Went today. Enjoyed it. Staff was nice, food was good. Was pretty clean. Had fun on the pro zone. Will go back.

Great place and alternative to the other bounce/trampoline parks. Seemed clean. Prices are pretty up there though, so we probably wont go as often as wed like to. Guy at the climbing section took a long time getting the kids hooked up and unhooked. But the kids had a blast!

Did the self check in and had no issues, forgot to add the socks. Cashier was fine and associates around the obstacles were great. One had to jump into the ball pen to get my 4 year old son ( he was taking to long, and not coming when I was telling him to come) and did it with a smile. I would bring them again!

Great place for all ages. We all had lots of fun here. Staff were super nice even it was very busy season!!

Everything you need to have parent time while the kids play safely. Snacks available but costly. Workers are constantly cleaning and the ball pit is cleaned every 2 weeks. I suggest getting the season pass, its worth it!

Very expensive place i spent $80 for two children just to get in and for a pass alone didnt get to go on everything and the food is a little pricey but overall it was a blast my kids LOVED IT and that is more important

Do yourself a favor stay away from urban air park my daughter broke her ankle there Back in November due to negligence from the staff she had to receive surgery which let me remind you was performed in a hospital these are no times to be bringing your children to the hospital (COVID 19)for breaks sprains so on and so forth I reached out to the owner for assistance with medical bills and was told By him that’s why he pays for insurance but the insurance company would not help Me ....it has cost me thousands of dollars....yes Rocco the owner I had forgotten his name until this new review popped up that review explains exactly what I went through prior to the pandemic the place is completely unsafe be careful ..

Skyzone is much better. Better price. New attractions. Employees actually pay attention to your kids

Kids are dropped off as they should be, but the paid attendants do not watch their areas well if not at all. Kids Push Cut Ahead and Curse at other kids and this happens to the Little and Big Kids. Kids also jump on kids or do the activities before the other kid is out of the way. This is extremely dangerous. More then half of the attendance were talking to friends and fooling around themselves. Not the mention the kids running free in the parking lot. Kids were in shopping carts pushing each other into cars parked and moving.This is a lawsuit waiting to happen with all these issues.

Great urban air not just jumping other stuff too

This place was chaos. I went for a birthday party and it was hectic. Long lines for some of the activities and very little supervision

What a great addition this is for the community. I really enjoyed watching all the children exploring the different areas and discovering they could do things they never knew they could (the big kids too)! It’s also a fun way for them to get exercise. Thank you for adding such a valuable place to this community.

The staff needs more training and to stop standing around watching as the kids break every rule. The ninja warrior course is great until people use it as a ball pit and staff allows it because they dont care. all the staff was under 20 and could care less what happens. and the building was hot there needs to be fans or something a/c would help a lot . plus 3 of their main attractions are closed with no opening date but we get charged for it. we asked a guy about the rock wall, and his response ...was I dont know, its my first day

Ask for q as a party host. Was so happy woth him. He was so attentive, polite, and helpful. Went above and beyond. However, they only have half of the place open the other half is closed. So u think ur getting alot. But not really. Be prepared to pay extra like 17 dollars for a medium blah pizza. And the rock climbing..oh the rock climbing.. they had two different people working the rock climbing, both were not attentive, both did not engage the children, would not even talk to the children. so they dont know what theyre doing and if you want to switch be prepared to wait 5 to 10 minutes while you could stands there because theyre not paying attention.. me and several other parents had to keep asking them many times in a row to take care of the kids, unhook or hook then up. They honestly took up 45 minutes of my party for waiting time just on the Rockwall. So again thank you Q.. you save the day. Place has potential. Was fun

Went there today for the very first time with the kiddos and what a fantastic new addition to the area. So much to do and the place was very clean too even though it was crowded. Staff was going around cleaning up and looked very organized. So glad we now have something to do in Toms River rather then driving up to Lakewood for SkyZone. So much better than SkyZone with a variety of attractions and not just trampolines. Highly recommend!

Three of the most popular attractions are closed this afternoon, which makes the $35 Platinum package a waste. Of course, the closed attractions were not mentioned upon check-in. This seems to be a regular occurence, according to multiple other reviews. Also, the mens room is disgusting. This place needs better management and a janitor. The teenagers running the place are confused and need guidance.All that, but the kids do love the time spent here. Needs major improvement.

The workers are super nice and so are the managers. damarkas food is the best.

Head over heels about this place! This adventure park has something for everyone and will awaken the kid in all of us! From trampolines to indoor rock walls to high wire obstacle courses this place will be sure to make you believe you can fly! Great for all ages. Place will knock your socks off, and give you another pair! You have to go!

Clean and fun. Lots of activities besides just the trampolines. And again CLEAN!!!

Don’t go on a Saturday if you know what I mean... had a birthday party for my daughter here. $600 for frozen pizza and a crazy unorganized experience, with a table in the middle of the place. Music was so loud you couldn’t even hear us sing happy birthday.

The place is run by people 18 and under. First we ordered a pizza and asked for light cheese. We took out 2 slices and upon taking a bite it was overloaded with cheese. We asked for a refund of our money and they said they will not refund food that has been eaten at all. Then on our way out we tried to play a game but the machine was not working. First they tried to open the machine to give my son a prize but they could not find the key. Then we asked for a refund of the 2 dollars but they said its my fault for using the machine in the first place and the machine is not their responsibility. I used my card on the machine and the lady at the front said i should deny the charge on my card which is credit card fraud. After finally realizing i wasnt going to be pushed over by her rudeness she opened up the register and handed me my 2 dollars back. I was never refunded for my pizza or offered a voucher or coupon or anything. Was about to spend hundreds on a party for my 4 year old next month but after going there with him today and having this experience i am reconsidering and would suggest anyone else to do the same.

Place was nice but they let in too many people and we paid for a 2.5 hour pass and we were told to leave after 2 hours because there we people waiting

Its fun but the food gave me a stomache and the dodge ball isnt fun cause the workers dont pay attention to the outs

Food is good, especially for a trampoline park. Staff is nice and place is pretty clean for how big it is

Great place! Great workers! Great owners very friendly. We love it

First off i walk in and it looked amazing but as I played and hung out more it was a bad experience. I am not one to complain but this really pushed me. I was on the battle beam with my boyfriend and we were kicked off in the matter of less than 3 minutes. While minutes before there were two people on there for about 10-15 minutes and the employees didn’t care that they were on for that long even though there were people waiting in line to go. Than after we got off people after us were on there for longer. I don’t care the time amount we were on there it was how the employee said it to us in a rude way and than doesn’t care about the other people and how long they were on it for. There was no one there saying how long we have or the amount of time. The employee was just overall rude and unfair. I HONESTLY will never go back I rather go to SkyZone.

My daughter had the time of her life

This place is so fun

Cool place when rules are being enforced and the staff doesnt let the kids do what they want while they just hangout with other associates, gross some lady keeps walking behind counter for food into kitchen with her baby and that doesnt seem sanitary too me. Also becareful which package you buy i boight the higher end one yet 3 of the attractions that were on that package were closed. Never going again. If you cant adjust your prices to make up for the closed attractions you dont get my money. Shouldnt pay full for something thats not usuable.

Terrible experience - after 15 minutes a camp of 150 kids came in and it was so jammed packed, my kids couldnt play anymore. The nasty owner could not care less. Plan on disputing this charge with amex and strongly suggest you find something better to do with your time.

Terrible terrible. The kids that work there should be older then the kids attending. Way under staffed. No one knows what’s going on. Horrible experience

Just don’t do it! Go to sky zone! Over an hour for cold food, staff not trained properly and management is no where to be found. Don’t waste your money

Great place, I took my kids here they both loved it the trampolines here are great, they loved jumping and running around, they enjoyed the challenging course with all the balls at the bottom and the playground, it was great and it kept them busy for a good hour and a half, I will definitely be coming down here again, highly recommended

Awesome place and alot to do for a decent price!

Been ooen months now and still charge full price + for rides that arent open! most staff appears to be underage or inexperienced! food purchased has come out multiple times still frozen and undercooked. its ashame that buisness is ran the way it is bc the place has potential!they had to refund partially after we got in trouble for bringing our 1 year old thru the ball pit /we argued they charged us platnium 40+ for 1 year old that isnt allowed on any rides-meanwhile they had no problem over charging when platnium or w.e. the band is called (most expensive) includes all these special rides that dont even operate bc tbe state hasnt approved....

Great place for the kids, lots of things to do A+++

Amazing place great fun for all ages. My family had an absolute blast.

My kids loved the trampolines, but they dont let you bring your own lunch and I was forced to get them food there. The food is awful. Would not buy it again.

Pricey but a lot of fun, friendly staff!

Obviously a little biased since I work here, but I work front desk and most of the time people leave with smilies on their faces. A lot of them even thank us. Besides that, my family also loves it!

3 major attractions still closed. Place opened in July. Food is horrible. Always understaffed on Friday and Saturdays. Not worth the price of admission.

Really fun place way better than sky zone they have activities for all ages u won’t be bored

We where the first group they ever had. Staff was courteous and amazingly professional. Kids had a blast.

Rules not enforce, dirty, long lines, cesspool of germs. But the kids love it

So unorganized. They really need to train their employees and have more people to work the snack stand. Waiting on line for drinks for 10 minutes is ridiculous.

Really love this place, just curious when all attractions will open?

They are charging me full price every month for my membership even though we cant use some of the attractions yet. Its been close to a year. The staff does not pay enough attention to whats going on.

Great place ...But....Prices would be ok if ALL attractions were openNO THOUGHT OF CREDITS FOR 3 UNUSABLE ATTRACTIONS.Too expensive for an everyday adventure for kids

My kids had so much fun! Great staff too!

Fun place for kids and the employee Kayla is the best

My grandson loves this place.

Bad bad food. Dirty tables never touched. Bathroom gross. Staff didnt care.

Great experience. Tons to do for the kids

Great new spot! Kids had a blast!

Clean, neat and well run, will be back!

Lots of fun for all ages and staff was very helpful and friendly!

Kids had a great time

One of my sons favorite places!

Staff all seemed under the age of 15. Many of the attractions were closed. They do not have some attractions that other Urban Air locations have. We paid for the deluxe package but it was not worth the money!

Many of my friends get hurt here but a great selection of trampolines and of fun things

This place was very dissapointing. Not all the attractions were operating. It was filthy. We were there for a party and they barely provide water