Crew was on top of wearing masks, plenty of room and trampolines, wasnt overly crowded. Took a star away for not having pizza, and Icee machine was down.

My kids loved it. A fun place to burn some energy and have fun. Enough places to keep them occupied for an hour and had some dippin’ dots ice cream to cool off and relax. The place is quite loud with many kids screaming and running around, so not as fun of an experience for the parents, but that is expected for most kid venues. There are some electric massage chairs to sit in if you want a massage, but don’t expect to sit for long as it will beep and keep the massage rollers in an uncomfortable location if you don’t pay. You can sit on some benches positioned in different areas. A worthwhile place to visit it to see your kids having fun.

So fun! Super crowded. We attended a birthday party. The party planner was super friendly and very organized!

Stopped here on our visit to Maine. The facility was clean and had much to offer besides trampolines. My daughter and granddaughter, aged 11 and 7, loved it! There was plenty to keep them occupied. Staff was very courteous and helpful. I would definitely return!

My 5 and 10 year old went here for a birthday party. This place is HUGE! Amazing fun at every turn, an observation deck with couches and TVs overlooks the entire facility, and the staff was very welcoming and attentive. The obstacle courses and the jousting pit were way better than their competition in Portland. Not to mention how incredible the ginormous jungle-gym was. I did have a hard time keeping track of my kids though. After they went it the jungle-gym I swear they didnt surface for 20 minutes; and they came at me from an exit I couldnt see. The under 7 jumping area was pretty good for my little guy, too. Pads on everything. I noticed a few people get put into weird positions and hit their head on things, but no one was injured the whole time there. Impressive.

Did a great job making sure everything was sanitized and clean. A lot of things to do. Great snack bar videogames ect!!

It was extremely fun, the best part the adults can play on the trampolines with there kids!

We visited mid August, 2020. Let me tell you, this place is awesome post-covid! (Mid covid? You get me...) I think there were maybe 30 people in the whole place. Plenty of space to jump, no lines, easy to watch the kids from across the room.I didnt see any extra cleaning going on, but the place looked pretty clean.The staff was friendly, and they all wore masks. Patrons did not have to wear masks, and most didnt. That was probably my favorite part - seeing facial expressions is something Ive taken for granted. It was nice to share a smile with a stranger. :)Only 4 stars because the food is terrible, and overpriced.

I loved the massage chairsPersonally..but, the icecream dots come in 2nd place along w/ family Dodgeball as its co- contender. . .

Let me get this straight and let me tell you something about this place because you’re going to have to understand that it is perceived by some to be very dangerous to be jumping around on trampolines. It’s not for me to see if it’s dangerous to jump around on trampolines because it’s not something I would do myself and I’m usually a little bit paranoid about such things. But suffice it to say you’re going to have to fill out a very long waiver if you want to be jumping anywhere near these bouncy springs and trampoline so if you want to be flipping through the air doing several twists and turns you better be very careful careful. In order to achieve maximum air you’ve got a really jump a lot use the spring of your legs and thighs and calves to fly into the air like a soaring eagle

Took my daughter here today while we are in Maine since the weather wasnt great. We had a blast! Definitely recommend! :)

Very fun but they do not enforce mask use at all.

It was a good experience even with the whole covid-19 going on and the guy that helped us was very nice and was very helpful thank you

Great for kids to release some energy!!!

The kids had a great time. There were enough play zones to keep them entertained for hours. I appreciated being able to bring water bottles for them and not having to pay extravagantly for concession items. I gave it three stars though because there place was just grungy. You couldve scooped a ten course meal with condiments off the floor. The bathrooms were a cesspool with fecal matter and urine all over. It made me puke in my mouth a little to think about all the people going in and out in their socks then heading back to jump all over there equipment. Blech.

I have had several birthday parties here for my children and they love it. Its a good way to get your kids exercised during the long winters in Maine. The kids always have a great time. Parents get to watch their children enjoy themselves in a safe fun environment.

Alot of jumping fun

My daughter absolutely loves to burn her energy here! Great place for kids of all ages...plus it doesnt matter what the weather is because it is indoors! Great place for birthdays too!

Workers are nice and its cheaper then all the other trampoline parks. They let us jump with our 5 year old while other parks have areas for small children and wont let grownups in and wont let small children out in the main areas. So this park works great for us.

Loads of fun today. This is a nice facility with activist to occupy all ages. They have private party rooms.I took off one star because they should clean up messes in a timely manner. Spills just seem to harden in place...

We all had such a great time. Our birthday party attendant was very helpful and courteous. I would love to give you 5 stars, but your establishment really needs an elevator. Us grandparents with bad knees and walking canes struggled with all those stairs.

Great birthday party for our 3 year old and friends. An environment I would highly recommend. Andy was wonderful, knowledgeable and professional; making cross country planning a breeze for us. Worth the money. Would do it again.

Nice staff but the trampolines arent bouncy enough for a tripe flip or big enough

To all the teens if you want no toddlers to get in your way go on Friday from 7:45-11:00pm for teen night its pretty fun

My kids have a blast. They are 1,2 and 11. Places where all three kids have fun are rare

Great price and great rates for adults too

The Restrooms are like a barn. The toilets are not cleaned and the floor is wet and dirty. They are so dirty and it smells disgusting. It’s so unprofessional . I personal saw a worker that was picking up trash with no gloves with his bare hands, after he went where you buy food and all of that and he started to give people food without wearing any gloves. So unprofessional and it needs to be more cleaner. In other words the place is not clean and very smelly.

Cool place, just be prepared for noise and chaos. Its nice that they have rooms upstairs that you can view the entire place from.

Place very dirty, staff are bunch of irresponsible young kids, we visted the place with 3 kids under 8yo, my daughter needed to use the restroom but couldnt because its so filthy, I asked an employee(Josh) if he could let her use the restroom upstairs but he refused and said its closed and refused to have someone to clean the one down stairs, at 9:300pm they started to sweep, two guys were sweeping and swinging their brooms and getting the dust on the kids, I asked them to stop sweeping that way, they ignored me, I had to go to the manager as I started coughing from the dust. He did not do anything about it. Will update with a link of video of the incident and restroom to be posted on YouTube and Facebook

So on a positive note, it is a good size facility with lots to keep kids entertained. That is really where the pros stop and you get to the cons.1st off, its company policy that you have to use their proprietary socks. This is the 1st trampoline park Ive encountered this and the staff readily acknowledges that their socks arent any different than other facilities, its just to milk you for another $20.2nd, it is not nearly as cleanly as other trampoline parks ive been to. The floors were dirty literally everywhere. Also there was a noticeable unclean aroma that ive not experienced at similar parks.Lastly the sign in and waiver process is fairly asinine. Theres 3 touch pads setup off to the side that arent readily apparent, so once you wait in line you find out you need to go to a seperate area only to wait in line again. During school vacation week, having one of the three touch pads functioning made for a less than fantastic 1st impression.Recommendation - drive 10 minutes north on the highway and go to Get Air in Westbrook. Cleaner, cheaper, and overall better facility.

Filthy, mismanaged and understaffed. It was pretty much a free for all with the staff just hanging around. Definitely a waste of money. The little video isnt even of this location. Its the Texas location...

Brought the grandkids for a session. The kids loved it and it was not too bad on the grandparents and parents as well. The other larger kids were respectful about the smaller ones 3, 4, and 5 years old that were sometimes in their way. It was nice to see.

Had a 7 year olds birthday here - absolutely perfect, especially when its cold and snowy out

This place is disgusting. No idea where the good reviews are coming from. The floors and seating areas are sticky and the place smells. Bathrooms are nasty. I felt like I needed a shower after being in there. The staff is not properly maintaining this place. They aren’t cleaning anything. If you want your kid sick this is the place to bring them.

$20 for 1.5 hours for kid, $5 for the adults. I will say that the cost vs fun is a GREAT VALUE! URBAN AIR IS FOR EVERYONE!

Great staff, busy but safe atmosphere, the kiddos at my daughters birthday party all really enjoyed themselves. Would definitely recommend having bdays here, today was our second year back and they do so great coordinating and assisting with food/serving and cleanup.

Great place, lived the American ninja warrior coarse they had good service, safe people, not to busy.

Its fun. Great for kids. Not too expensive. Blows the door off of Get Air. Dont use the massage chairs, its like getting rubbed down by an Ogre with rocks in his hands.

After a while of being there, theres not much to do after doing everything. The food and drink prices are expensive and it costed 3.00$ just for a drink. Not the best place but its alright.

If you live in the area and have kids, get the membership! For $10/kid/month they can come every day! This place is awesome!

Kids love this place more than the other trampoline establishment.. must enjoy for yourself if you have not already

Love bringing my kids here! Employees are great!

Very fun and clean!

Nice during the day but the teen nights are chaotic and supposedly there are fights and kids vaping in the bathrooms, etc...

Membership. Day after day, week after week, a FANTASTIC place for kids UNTIL the day your developmentally delayed, emotionally challenged child annoys the staff. Then, without any warning to the parent, they get kicked out . . . permanently.

Had a great time with my daughter and my granddaughter, plenty of stuff to jump on !! Will be back for sure !!

Good place for the children fairly well supervised but bring your charge cards..

Great place for the kids to burn off energy.

We just had my sons 12th birthday party there tonight place is dirty staff is lousy paid for party to have 2 dodgeball games and they are suppose to have someone from their staff in with them they said sorry theres not enough staff but mind you I had to pay then the hostess keeps asking me if I want to bring my cake home or they will keep it same with the pizza how ride awful time never again! Lousy lousy for 300.00 in unbelievable!

What a cool experience !

If my girls didnt love this place, we would never go back. We have decreased our once weekly visits to every couple of months. I had a birthday party here for our 4 year old, and aside from the lovely party host, all else was a disaster. The manager decided that during our birthday party was perfect timing for yelling at our party host. I was embarrassed for her and more than angry at him. This was time I paid for. If she needs to be corrected, there is a better time. I followed up with the owner, only to leave countless messages that werent returned. A few weeks later, I went in and caught him there. He said he was just too busy to return my call. It is no wonder this place has been dead the last few times we have been. It is truly a shame. Good customer service starts with the owner and trickles down. Managers are more worried about practicing their killer rave skills and air guitar than they are about creating an environment kids will beg to keep coming back for.

Jumparoo time for 5 and under is great!

First time ever going and will never be back the girl at the front end told us to sign a waiver for the kids then we get back in this long line and then ask us are there any adult jumping and of course yes well u have to go sign the waver again really u should have said this in the beginning and her additude was unreal so no wont be back

The sock policy is BS. Had a perfectly nice pair of trampoline socks with us. Could not use because the socks were not Urban Air socks. That is the last $2 you will get of my money.

Had a birthday party here for my son. He had a great time, but I would not do it again.The negatives-•it’s so overwhelming for the senses (loud, smelly, chaotic),•they only allow you to bring in a cake for the party. I wanted to bring in fresh fruit and veggies as well. They said ‘no’, and offered their “healthy options” fruit cup, apple sauce pouches and chocolate milk. I really resent being dictated what I can offer my child as well as other children to eat.•the bathrooms were gross. Smelled like urine and hadn’t been cleaned in a while.•it’s really expensivePositives•We had a really nice host, she really wanted to make sure we were pleased.•the kids had a lot of funAdmittedly, not my kind of place. But, I also feel like it’s a business first kind of place.

It is a great place for my daughter to play

Very nice layout has a place for toddlers as well

Great place for a kids birthday party

Its a pretty cool place to bring young children as well as older ones too (even adults can enjoy their time there too)I brought my five yr old granddaughter here on her fifth bday2/2/18 and she had so much fun that she didnt want to leave.You can also have birthday parties here and I even got to bring my own cake,etc.Will most definitely go back again real soon.I recommend this place.

Good place for the kiddos to release some energy

It was fun for my daughter but the bathroom were so nasty. There are so many kids jumping you would think they would set the bathrooms up where they were kid friendly and clean. Its a shame.

We arrived at 10:15am on 4/20/2019 for our first visit to Urban Air. We walked in signs saying step 1 sign waivers. ok no problem. Thats where we were left. We signed the electronic waivers and figured out we had to turn around and go back to the front desk.No problem...We walk up to the counter and get greeted by a girl who wasnt rude but acted as if it was a bother. advised her this was out 1st visit. advised her we wanted the 2.5 hour unlimited access package. she gave us the balance, we paid and she gave us our socks while advising us to come back if the socks didnt fit. The end. No these are the rules or have a great time nothing.We have 2 adults and 3 kids 11-13 years old. Myself and the kids had no issue with the socks. my fiance however couldnt get the socks on. He returned to the front desk where the same girl advised him they didnt have anything bigger. We were okay with that but wanted a refund if he couldnt jump. When he went back to ask about a refund a different girl checked and found a bigger size. problem fixed.As the minutes passed on the place filled up and the war zone began. All areas were filled with small children under the age of 8/9 years old. No one was watching their own children and even worse there were no rules or safety guidelines being enforced by employees.several times the dodgeball arena was taken by 2-3 toddlers and their parents so no one could play. the free jump zone was loaded with toddlers running around and sitting on the trampolines so people couldnt jump around properly. parents would let their small children enter the warrior course from the exit while an older child was trying to do the course correctly. many times I saw my own children and others get overwhelmed by much smaller kids and their parents with no regard for others safety or the rules.meanwhile the employees stand there or walk around and say nothing.we will not be back. we will find somewhere else to jump unless the safety issues are addressed. If anyone asks me I will not be giving them a recommendation to try Urban Air.

Kids had a blast, while i got to sit and read my book.

The jumping was amazing but when I played KeyMaster I got it in the hole for the Xbox and go pro but it wouldn’t cut it when I asked a intendant that that happened they didn’t care at all but the jumping was amazing

Great for kids! Can be crowded but still a good time. If you have multiple kids of different ages I reccomend having another adult to help watch. It gets crazy and they can be out of your eyesight far too quickly in such a big place. The staff was great- very friendly and helpful, interactive with the kids, and help to bundle your group for the best possible price. The bathrooms were very clean and they had step stools for younger kids which is appreciated. We will be back! We loved it.

We just got back from my son’s 9th birthday party here. We let him invite a couple of extra kids, thinking that a few would not be able to come. EVERYONE CAME, including some who did not rsvp, and our host was so gracious about setting up for a few extra kids on the fly.Our party host was fabulous, and the party setup was thoughtful, well-organized, and so easy for us. The kids had a blast and I was not tearing my hair out. I even got to enjoy a bit of jumping! Even before the party, our contacts Mae and Andy were prompt, efficient, and super accommodating as they helped me plan.Lastly, the employees - not just our party host Avi but especially her and the front manager (is this Andy??) - made my son feel like a million bucks on his birthday. This, my friends, is priceless. Thank you for a great experience!

Great spot for a rainy day

Cant wait to go again!

Most, not all staff are careless and not paying attention to whats going on.The bathroom was disgusting.To top that off a childs mom tried to attack me and two others over an incident of her child throwing dodgeballs in our faces and us trying to find her to resolve the issue. Will never return.

Great way to use up some energy with the kids

They are kicking me out for girls choking me and I have breathing issues

Great indoor park. Lots of fun, and plenty to do! We found it entertaining for everyone in our group...ages 18 months to 35 years old. The bathrooms however...were completely disgusting!! I wouldnt want to walk in there with shoes on, nevermind the jumping socks!!

So much fun to bounce will come again

Had my sons birthday party at urban air. Employees Andrew and William made our party spectacular and fun. We’re already planning for next year!!!

Me and my familys first time a little high priced.bathroom was not very well maintained party room smelled due to lack of ventalation.and the cashi er who was obviously new gave me a wrong price and awiped my debit card at least 20 times before he asked for help from another co worker who have me a correct and cheaper price and told the kod to type my card number and not swipe it.got my toe stuck in live naked cables in the back of the hoop the cover came loose.but besides that we had fun

Love this place lots of fun!

My 12 almost 13 year old loves this place and there are great places for parents to wait if you want. Just learned Friday night 9-11pm is exclusive for ages 9-13 with pizza included. Sat night is exclusive for 14 and up starting at 9pm. Great!

Great prices and tons of fun for all ages!

We had an amazing time with 6 kids ages 4-10. It was my four year olds birthday and the staff was so kind and patient. They went the extra mile. The facility is clean and so much fun! They have an awesome play area for the young ones too! .

This was the first time I have been, and lets just say they made a great first impression. The price was just right (got a full day $15 pass) and jumped for 5 hours. Could have jumped longer, but I got tired. Would defiantly recommend.

This place is awful. I went with my school and I was promised two hours of jumping. I only got one hour... still payed full price. I recommend Get Air which is also in South Portland where the Urban Air I went to was. Get Air has much better/nicer staff, and better prices. Trust me people, Urban Air is not the way to go. Rip off!

Great place for fun times : ) what makes it better is the staff. We had a blast kids of all ages. Even me a 35 year old man

We got the Ultimate Party Package for our youngest. We bought extra dipping dots, pizzas, and the powder puckers things.First off, it was so DISORGANIZED!! We had to host when things were going to be done (cake, pizza, etc).Secondly, the host kept forgetting things. She forgot the t-shirt, which I reminded her. Looking back at the package we were suppose to get 1 trip to the candy drop station and scratch offs for all the guest and they didnt provide us that!!Worse of all, the private rooms were all upstairs and the air conditioning wasnt working. It was 85-90 degrees upstairs and everyone was sweating, including the hostess. One of the guest parents said she notice that the host kept wiping her sweat with her hands and they used it to hand off the pizza to the kids. They also did nothing to remedy the issue. I mean they should have gotten portable fans for the room. Another party was going on in the other room and it was empty also cause no one wanted to stay in the room. One of the guest brought a baby and we had to go downstairs cause we were worried the baby would overheatHonestly, having the host was useless. She basically just handed off bracelets when the kids arrive and went off to do her own thing and occasionally checked in with us. We could have done all the stuff she did.Also, we had to tip the host, which we gave a decent tip even though we though the hostess role was kinda useless.All in all, save yourself the trouble and book your party somewhere else. For the amount paid, it definitely wasnt worth it!

Fun place for kids.

Wonderful place for a birthday party!! Request one of the upstairs rooms which overlooks the trampolines. Keep an eye on the kids and enjoy a glass of /!!

You can get a coupon for all day ($15). Its really worth it if your looking for a variety of activities. The staff was great, and the place is huge, defiantly a great place to bring a group of friends.

Great for a family night out! Fun for kids of all ages. Staff was great and encouraged fun!

Great park but needs to open earlier. THANKS

Best jump park for kids by far. Great staff, always well managed. Great family vibe. My 3 year old loves it and so do I.

Pricy n not very clean

Do not go if you are looking to jump and tumble on trampolines,this is a good place for little kids. and the ninja warrior course looks fun, but the obstacles are to high up that you could only reach them if your 6 foot 7 . and its not fun if you cant reach them,even if you jump. overall i had a awful experience.

Fun for young children

Birthday party for our daughter was great. Hostess was awesome, staff was professional and on point. Highly recommend

A great place for the kids.

I had a birthday party here for my child and they messed up my order of pizzas. I got 3 large pepperoni and we got 2 large cheese pizzas instead. I had to constantly ask the hostess what about this and that, things i knew we got during our party/what we paid for. The tunnels are great and we went here a lot before the party but having a party their for the price i paid really let me down. They did not even give me a discount for messing up my order or a sincere apology. I had to go ask about the pizza because my hostess got side tracked. I would not recommend having a birthday party here, but its nice to come and play for an hour. It is great for smaller children!

A great place for kids to jump off steam. There is something for every age. I bring my 3 year old and his 6 year old sister. They love it.

Awesome place for the kids..

My Middle Schooler went to Urban Air for a special day at school. There was a mix up with the date and the boys lost out on almost half the time.....Well thats life, mistakes happen, its owning them and making it right. Urban Air went above and beyond to make it right for the kids. My son still had fun. He loved it there. It was a bummer for a special occasion but they made up for that!Kudos for running a honest business and making right. That was a choice to give half of a refund and a free hour. Pretty awesome!!!!! 5 stars are well deserved.Alisha and Gavin BEMS

Love it but they are just to pricey.

Lots of fun. If you have a toddler, take advantage of the toddler time on certain mornings-completely worth it!