The level of customer service in this place kills the whole experience for me. Please know where everything is because asking for help is a lost cause. Its as if no one went to training the day they talked about product placement in the store.

I never visit Michaels being that already deal with numerous vendors with my jewelry making. I did find great selections here and I was please. Im a great jewelry designer. Follow me on ig thefitgranny_13Fitness is my forte, but designing jewelry is my passion

Werent handling covid protocol. Had numerous people in the store without masks on. Actually caught a customer picking their nose and touching stuff. I brought it to an employee and they seem unconcerned

Staff doesnt have a clue about the products the store stocks. I askedif they carried a particular item, they pointed me too an aisle and said look over there. I asked Terri other cheeks again was told if i dont see it they PROBABLY dont carry it. No interest in assisting me. When i found the product on my second visit to the store the clerk looked at and said wow, so we do have those needles...amazingly sad.

Great selection. They always have a good coupon, never pay full price!

This is one of my favorite places that i could always count on them to have what i am looking for. The staff has the best customer service!

So many fun things and great customer service

Great and unexpected sales and coupons too. It was a nice suprise to see a cashier still there whos dedication after 15yrs with the company. Love my purchases and extra discounts

Very bad customer service. No ine wants to help and also they dont have knowledge about there products they selling. Watse my hour for nothing

Good prices, helpful employees, great customer service

Their framer was very helpful and provided some guidance as well as recommendations. The store also has the full face shields and uses masks as you check out so it felt safer there.

Had the best experience with a customer service rep at this location. He took care of a curbside pickup for me and went above and beyond. Very helpful, professional and kind. Thank you, Deon!

Way to expensive, I found the same watercolor paper at Wal-Mart for a much affordable price.

Great service and quality custom framing.

Took my computer abroad first stop Paris we disembarked on the tarmac had to come down steep steps my computer took A beating, It stopped working. Back in US took it to Microsoft Store. I had the extended warranty .They retrieved my data and restored my computer. I am thankful for Microsoft Customer Service . They kept me informed they were kind and professional.

I seldom leave reviews but the customer service at this location is terrible. A simple inquiry seemed to be a little too much as two employees were not helpful/very passive aggressive towards me. Ive never had a unwelcoming experience at a Michaels but this place sure made it possible.

Very little stock. Staff very unpleasant. Although I dont agree with their policies concerning health care for employees, I will continue shopping at Hobby Lobby.

I love Micheals. They are always so willing to help at this location. I couldnt locate my coupons in my email and they showed me how to find them on the website!! So helpful as I was grabbing supplies for my daughters school project and you know how that list can seemingly continue to climb.

The checkout was very long and I wasnt able to find someone to help me

If you think arts and crafts are your thing .... Definitely for creative minds!

Good selection, competent, friendly staff.

Always seems to have the best team in place when it comes to getting customized framing...had a shovel shadow boxed, that was used for a groundbreaking

My go to for framing! Service is always professional and prompt. Store is also well stocked and priced for everything you need! There usually is a sale or coupon for discounts going on as well!

Great Sale going on now. Store seems a little understaffed but I got what I was looking for nevertheless!

I live quite aways from this store so called in looking for a item. Spoke with a agent who seemed not so helpful she placed me on hold for 18 minutes and every time I called back she kept hanging up. So unprofessional when so many people are out out work at this time

Great customer service by the long-term employees at this location.

I found everything I was looking for quickly. All staff I encountered were practicing social distancing and wearing masks.

I rarely Post reviews. But I think sometimes when you hold a company accountable, service gets better. I asked two employees for help; the first was moving packages and passive aggressively said “hold on”. The second walked past me then got to the end of the aisle and yelled “ go down there, and it’ll be on your left”. Needless to say, she directed me in the wrong place. I found the product myself 4 rows up, 20minutes later. I think Michael’s should do better. This is the Cumberland location located by PetsMart in Atlanta, Ga

Its extra crowded because hobby lobby is closed on Sundays but otherwise it was fine. On another note my small child didnt get lost so thats a plus.

Courteous staff. Store selections fewer than other Michaels Ive visited. Today, not too many sales but I missed the lowest price of the season sale last week. Also, was looking for 11x14 frame. Pricing, even with coupon, was more than Hobby Lobby and Home Goods.I would return because the store is clean and organized. Sometimes sales are good.

Painted shoes using supplies from here

The atmosphere was very nice we walked in we were greeted very nice.

Great summer arts program, just wish they were better at offering instruction. Its kind of We grant you the supplies, and you figure it out. Although the classes range from free to $2 to $5 to $20, and also offers face painting if you ask. They have some worthwhile buy one, get one 50% off sales too.

The staff was not very friendly. They didnt greet you when you entered and crossed in front of me and didnt say anything. Didnt ask if I needed any assistance, nothing. Probably will not return to this Michaels.

Nice store.Needs more yarn selection.

Quick service at checkout counter.

Very friendly, easy-to-access general craft store. Its a great place to go for basiv supplies.

Great selection and awesome coupons!! I make handmade gifts every year!!

Low inventory but I found a few things

Always friendly staff here. Has all the craft items you could need and always carries a nice selection of seasonal decor. Be sure to check their website for coupons before checking out! Theyll let you scan it from you phone. Theres always always at least 1 coupon out there for 20% off an item. They also have amazing clearance deals

Friendly knowledgeable staff. Clean organized store. Quick checkout.

Excellent staff!

The worst Micheals in Atlanta. Terrible customer service and the messiest store. The other two are way better.

Labeled as a UPS location:It’s true, Michael’s has the capability to offer UPS’ services at this location. Don’t waste your time. They obviously have no desire to put anytime into this side of their business. It took about 15 minutes before somebody could help me and I already had a label printed and affixed to my package.Bummer.

Great arts and crafts store. Always find what I needed.

Had my item and out the door

Great place to shop around!

Had a great sale! Got lots of cool stuff for a really good price.

Well kept store with friendly staff that know the store. Too bad most of the items are way over priced....

Great for quick artistic needs. Pricing is moderate but good for last minute art and embellishment needs. Always go to there website by smart phone for usually 40-50% off coupons.

A nice Michaels. Staff are nice and helpful. I read online Michaels is dog friend and have seen a non service dog here before. They have a soap making supplies section and reasonably priced Mason jars of unusual sizes. The baking section has plastic jars that are cheaper and perfect for giving gifts like dog treats in.

Love going there, each visit

Always clean with plenty of staff available to help.

I love Michaels. I can stay in that store for hours. The staff here are very nice and always help answer any questions that I might have.

Lots of great arts and crafts, great coupons and sales, and beautiful holiday decor.

Worst Michaels ever. They are always out of everything. I placed an order online with some items that were available at the time, then I receive an email 3 days later saying the store was out of them item and that they were canceling my order. How about you pull the order from the shelf the day the order is placed (and when it says available) to avoid that problem of not having it or running out of the item. The last time I am ordering anything from this Michaels location.

After the Michaels in Buckhead, this is probably the worst Michaels in Georgia. And trust me I have been going to Michaels for years all over the state. The only reason why I now have to come to this store occasionally is because I have moved to vinings and this is the closest store to me. Hobby lobby which is one mile away from this store is in much better shape and I will probably go there more often or drive to Sandy springs or East Cobb if I really have to.

Always great deals and coupons for crafting!!!

Its way tighter than most Michaels stores. I wasnt offered help even though I definitely looked lost and confused. When I finally found an associate to ask for help, I was pointed in the general direction and was not provided further assistance

Love it, love it, love it always and forever. One of my favorite stores. Always clean, friendly staff & good shopping experience.

A NIGHTMARE! Store floor STAYS so FLOODED with unstocked merchandise that you BARELY have room to move around the store WITHOUT a shopping cart! Over the past 3 wks, its only gotten worse. Each time Ive stopped in there, they only have 1 cashier working DESPITE the LONG line! Today, I left the line to ask another employee if they had another cashier working today & was told no. I stop there because the location is convenient, but EACH TIME, OVER THE PAST WKS, IVE LEFT THE MERCHANDISE THERE & WALKED OUT EMPTY HANDED. What the heck is up with that? Looks like they need a new store Mgr. &/or store staff.

Had everything I needed and then some. Love the deals!

Well stocked with helpful staff. Checkout was a bit long, though.

Hobby Lobby has better prices for a more superior product

I went this past Sunday and Monday, and Mrs. Vivian helped my daughter and I get a starter kit for Painting. My daughter is selling her paintings in order to raise money to feed the homeless and donate wigs for cancer patients (especially for children). Mrs . Vivian had very kind words for my daughter and her personality matched her smile. Wonderful place and wonderful people. Ask for Mrs. Vivian, she will take the time to help. Thank you Mrs. Vivian..You are AWESOME!

I was able to find most of the bead items and findings I needed

Of course Michaels is a great arts and crafts place

Clean store, easily found what I needed. Shane on the register was so nice!

Went in to grab something I couldnt find anywhere else and guess what they had it. Not really my type of store but it was nice and the girl helping me was great. Recommended!

Enjoy the fact that I can use competitors coupon and a Michaels coupon. You have to do separate transactions but thats ok to same the money.

I was looking for a few things but they were sold out because of the holiday season. Other than that the staff was great.

They have most everything youd need for general crafts. Staff send friendly. Pretty much everything youd expect in a Michaels.

Get cho craft on,, always a joy the staff is lovely

This place keeps my family busy with ideas and options! Good customer service here. With so much stuff, its amazing how the staff knows where everything is. Just ask an associate instead of wandering thirty minutes.

Always great deals and service at Michaels!!!

Friendly staff & they had what I wanted in stock

My biggest complaint was the lack of workers to assist people. The store itself was fine. Well stocked and as always Michaels has great sales. Use your coupons!

Just returned from the Heritage Pavilion store, Smyrna. Was quoted $270+ for a shadowbox style 22 x 22 (unmatted) custom frame, this was WITH the current promotion of 70% off. Are you kidding me, Michaels? With the limited frame selection, these prices are completely out of line. Also, the Aaron Brothers name means little to most and should not come with a higher price tag. You are a craft store, not a custom frame shop. Ridiculous!Update: Took my item to the new Hobby Lobby (Akers Mill Square). They were fantastic!Better selection, actual assistance from the folks who work in the Framing Dept and less than half the Michaels quoted price.

Great place to find decorations and craft items to complete a home or school project. I always need help to locate what I want and usually they are helpful in Michaels. Just have to find someone and theyll bring you to the location of your needed item.

Great selection. Always look for coupons before you shop!

Wonderful prices and good customer service.

Very clean store the employees are very nice and very customer-friendly. the customer service was exceptional. I would definitely go back and visit this store again they had just about everything that I needed that I was looking for if not they told me where I could go get it.

One of my favorite places to shop!!

Wandered around looking for what we wanted, had a hard time finding anything. Looked all over the place for someone working the floor, couldnt find a single person, anywhere. Found a couple little things anyways, although nothing we were looking for. Cashier was really nice and cheerful, made it better, but without being able to leave her check stand, still unable to help us on the floor!

Huge Michaels- super clean store, friendly staff

I was able to take back . The stuff that I didnt need for my birthday party

They have some of the best deals on large candles. I just bought three for $10. I also shop here for my frames.

Easy to shop. Lots to choose from. Prices are good but a coupon helps. Staff always willing to help. Sometimes not enough cashiers when it’s busy. Overall a great place for your crafting needs.

Love crafts this is a place for you.

Im in craft paradise whenever I visit the store. They have everything a crafter would need. Great store

I love Michaels yarn selection, I think its better quality and more versatile than Hobby Lobbys. Every time I start a project my first stop is Michaels!

Looked everywhere and couldnt find it. Went to Michaels and found it all.

I bought quawash paints (watercolor with texture) good price and I love the way the paint flows.

Great customer service and bead selection was ok could be a little bit better

Mega clearance going on....And Hiring

Always delightful coming here. The associates are polite and helpful. Never a hassle to go here as it is organized and ran by a wonderul staff. Keep it up :)

Both ladies in the custom frame department were extremely friendly and helpful.

Great sales going on. Utilized the order online, pick up in store. Very pleased with the convenience!

Staff is EXTREMELY helpful. They make me aware of every kind of discount possible and even help me through whatever trouble Im having. Id give them 6 stars.

Fun to walk through and find what I dont need to spend my money on but will anyways