Great service!! Clean and very prompt. I would suggest that for others to get the early at least half hour for 2 reasons since you can order from your seat and theyll bring it to you one is to get that early to review the menu and then two to order everything you need that way you dont interrupt the movie ... Note to theater you should have tablets for customers to order on so that way all you have to do is just bring it to them instead of coming in take the order go back out then come back in with the order... I understand the pandemic is going on but after the movie every screen can be wiped down.. just a thought

I love the location, my family and I enjoy coming here at night time. Its nice not having to line up for food. They will serve you your orders. Also, Id like to add if you order large popcorn, its bottomless popcorn and or soda. I love the reclining chair and the clean facility. Friendly staff as well.

Very nice cinema with food orders and alcohol. They have 270° screen and this is my first time trying it, it is pretty fun. During Covid time, if you book a seat, they make sure there’s nobody sitting around you. Highly recommend

Woww..def luxury! Seats go alll way back..bed style! On site waiters to order food from menu by pressing button. Only downside, no wall/barrier between rows.

The chairs are on risers. These chairs are big and plush. They have a blue button on the armchair. When you push the button a waiter will take your order. There are menus at each chair. There is a light on each chair so you can see the menu. There are swing out tables on the chairs. Thats why they call it LUXURY CINEMA. CINEPOLIS.

Wow, I felt so spoiled! Luxurious and great service!

Great Atmosphere, Clean and Great Service.. Definitely will repeat and Definitely do recommend..

I know the idea of going to the movies right now seems unsafe.....but wait until I tell you about Cinépolis Luxury Cinemas San Mateo!! So you know when they show celebrity houses that have home theaters in them? Well thats how nice this theater is!! Not only is there free parking because its not in San Francisco but they have the cleanest theater Ive ever seen!! The seat are large and spacious recliners. They arent the kind of recliners they have at the movie theater in the Westfield mall in the city, that the backs are too high so your neck is uncomfortable the whole time. The backs on these are perfect! Plus these seat are not only SUPER comfortable, they also truly recline all the way back. Theres a side table next to you and one that rotates to be over you lap. On your side table you will find a service button. Why do you need a service button you ask? Well to call your waiter of course!! Yes, your waiter!! They have AMAZING restaurant quality food and before the movie starts your waiter comes to your seat and takes your order! I definitely recommend the crispy brussel sprouts, omg!! They come with bacon too!! They have a wine and beer list, as well as a full bar. They offer bottomless popcorn, fountain drink and even the Icees!!! Theres a great kids menu too! The staff to amazing too and even the bathroom is spotless. My daughter and I were to only ones in our whole theater. Even if we werent they block the seats next to you when you get your tickets. Plus each theater looks like it only holds about 20 seats so social distancing isnt difficult. I have a lot of back and knee problems so I usually hate going to the movies and I have to stand up and move around because the seats are so uncomfortable for me. Not here, I was move comfortable there then at home! I say that as a person who is never really comfortable! So know that is a serious recommendation!! Please go check it out!! They are well worth the drive and the price. Adult tickets are $16. Oh and the sound system and screens are equally amazing too!!

Best theater ever! All theaters should be this comfortable!

Just started going here. Our first experience was nice. Good fast friendly service. Our second not so good. It was busier and they were understaffed, they didnt have time to clean up the place which was sad. They serve you food and drinks directly to your seat. Reclining leather seats are the best!!! Was concerned about the food at first because it isnt a restaurant but was actually really good. Quality, taste and presentation was up there.

We had a great time. Service was attentive although they got our order wrong and need to learn more about cocktail drinks. I wanted a Kentucky mule (whiskey instead of vodka) and the waitress said they only have Texas Mule (vodka) . We eventually figured out how to substitute and got what we wanted. We will be back. Oh yeah the movie The Gentleman was good too!!

Probably the best theater in the peninsula. The seats are so comfortable youll be falling napping during the movie. They have ushers who will bring you what you want, they have a bar. This is on top of being brand new. Century 20 is my go to theater but this one takes the cake from it.

My experience was great! Beautiful theatre, great reclining seats, friendly staff. I feel for the staff, the logistics were poorly designed for running food and drinks. Imagine staff needing something from bar when the customers are in the farthest theater! Dont blame the server if it takes a while to get food and its cold, it had to come from the kitchen and travel through the air conditioned theatre to you. Once they are fully staffed this place is going to blow people away! Sign says they are hiring!

Love coming here with my girls. I can eat and watch a movie at the same time. Very convenient also seats are so nice. Wish every theater was as good as this one. And staff are so friendly. Will recommend to any one. Can’t believe there’s not so many reviews for this beautiful place. My hubby loves that he can drink while watching the movie you just push the button a someone comes and gets your order. The seats are leather and recline and very confortable.

I was here during the soft opening which was noticeably the case. A lot of staff present but no one bothered to check my ticket. Anyone could have walked in to enjoy a movie. There’s no box office, just 3 kiosks to order your tickets from. There’s no concession stand but a cocktail bar in the lobby. If you want to order from the menu you need to order through the staff which was fast but not perfect. The concession stand closed only 30 minutes after the last movie had started (incl. pre-show) and I was told I couldn’t get a refill on my Coke anymore. After complaining they made an exception. The theatre itself is very well done, screen, sound and luxury loungers are good although the room was quite cold and they didn’t have heated seats. Multiple guests were wearing coats about half way through the movie. Minor issue but not for me: They advertise having Coke Zero (on the drink cups) but they don’t actually have it. Don’t think I’ll be back soon as Cinemark downtown has heated luxury loungers for a lower price and is a well oiled machine. Maybe for a date night I will, who knows. Hope they fix the startup problems soon.

Great concept, but they’re really struggling to deliver beyond simply playing a movie on time. This was our third visit. First time we ordered drinks from our seats and they never came until we asked them, halfway into the movie. Second time we ordered drinks at the bar outside, then food from our seats. After waiting a long time, I was curious if they’d ever remember the food, so I waited instead of flagging someone. With a third of the movie left someone brought me the bill to close out, and I informed them we never received our food. They fixed the bill, but the food never came. The third time (tonight), we ordered drinks and food before the movie. We waited forever for someone to close us out, eventually flagging someone to help. Service isn’t great, not okay. But we’re hopeful because this is a great concept!!

This movie theater had fewer seats. Ushers introduced themselves to us, showed us the menu, answered our questions, took our orders, and brought us our food & drinks. They were kind and patient.We enjoyed the movie.

Great theatre. Love the service to the seats. I do not recommend ordering food/drinks during the movie though unless you want to be disturbed. Very friendly relaxing environment.

Amazing place, this movie theater tops them all. Watching all my movies here from now on. Good food, service, SUPER COMFORTABLE!

Confused faces on how to pay many left the cinema since no one was there to help them .It should be called Rip Off O Lis for what they charge on lousy cheap food they serve. Its hype not luxury. Century Cinema is way better.

The theater itself and sound and the image were superb. It was the staff that brought it down. When I asked for the drink, they gave me the wrong one. When I asked the server about it, they said that they didnt carry the type of drink even though it was on the menu. When I pressed the service button towards the end of the movie, a server came and handed me the check and walked away. Id only consider coming back if they improve the Staffs work ethic.

The seats here recline more than century12s. It was easy to check in. I think they air fewer ads so its better to be on time.

Luxury theatre with on seat service. The cleaning personal are helpful and nice. Organizing committee can do a better job to ensure they get enough time in between shows for cleanup.

Luxurious recliners; you can order your popcorn, drinks, food, etc from your seat which gets brought to you. No more lines. I love it.

Nice theater. Service is too slow. Been here twice. I just ordered a soda, and a milk shake the second time. Took at least 20 minutes to get the drink. Servers in and out of the theater deep into the movie.

You can almost lay down and watch movie

Seating, screen and sound were excellent. Unfortunately, the food service was quite disruptive and not reliable at all. After ordering food during previews, we waited more than an 90 minutes to be served. Food never came, so we had to turn on the service light to call someone over to cancel the order - more disruption. The server required our credit card again to process the cancelation - more disruption. This service is not worth the effort to go to this theatre to see a movie. Regular theatre with popcorn and reclining seats will be fine.

I loved the seats and the excellent service but I was quite disappointed by the weak sound -- granted I set middle rows but a bit to the left and not dead center, but I never had issues with sound being (overly) imbalanced in other cinemas...it also wasnt terrible just not perfect so just -1 star for that

For example: Just Mercy is a newly released movie offered at other movie theaters yet for some reason this movie theater isnt offering it? This is very frustrating to me having to wait a whole week longer than other theaters just to watch it in a nicer theater. Its not fair to consumer to release certain movies at same time and other movies late in this venue. :(

I have visited here three times. The facility is great. Food not at all great. Staff ran gamut from world class (Thomas at bar) to pleasant (Managers Dane and Janet) to OK but cant you pretend to care ?(Ana and Pierre at bar) to horrible (David and Annaseth as waiters). So it is a hit or miss place. The service will probably get better since the place is brand new. The food is mediocre at best. Seating and at least one bartender knocked it out of the park. I would suggest giving it a try, but keep expectations on check.

We went to see a movie tonight and were excited to experience everything the new theater had to offer. Upon arrival, we looked at the menu and ordered a variety of food and drinks. Unfortunately, after about an hour or so, I got up to inquire about the status of our food. All of the servers cited staff shortages as to the reason why we never received our food and drinks.After the movie, we met with the manager and he didnt seem to care much about what he transpired. Youd think he would offer us a voucher for food in the future, or a free ticket, but he really didnt seem to care at all. There was a line of people behind us all wanting to meet with the manager to voice similar concerns. I really hope they get these issues worked out.

Comfortable seating. Cocktails. Great movies. Whats not to like?

Theater is freezing cold, and they had technical difficulties resulting in the movie stopping for 5-10 minutes! Was really disappointing because we happened to miss one of the most important parts of our movie when it got turned back on they cant rewind so it kind of ruined the movie. Plus people next to us kept ordering food which the staff continuously kept trying to give to us and in the end also tried to give us the check LOL. This theater was a mess

Zero stars. Its not a luxury theater (as advertised) at this point. Worse, they dont seem to care at the corporate level either. I wish I had a picture. Three people in the theater when the website showed it as full, save for my seat and some others. It was a pigsty of buckets, garbage, old food and bill folders. No wait staff on this night either, also as advertised. Either the call button timed out or it was remotely turned off, twice. At over 3 months post-opening, this needed to have been worked out already and managed. Dont have the staff? Dont offer the movie or maybe address it in the moment, at least. I paid $17.50 for this non-experience. At least the movie was good, although sitting alongside that level of garbage is uncomfortable.

Food selection is mediocre, actual food is generic diner quality, prices are airport level -- $7 for a soda. The cocktails are a better value at $10-12.The staff seems still new -- having a hard time finding the right seats to deliver to.

There is nothing not to like at this high end luxury cinema.

Nice Cozy Theater very comfortable seats and the food is pretty good. Service right at your seat and not that expensive

Very Happy with the Service, the comfort of Luxury Chairs and layout. Food & Drink choices are Very Nice! Loved getting service at my chair and having a pre-selected seat! Excellent Experience!!

The tables and seating were filthy. I went into the Ladies Room for wet and dry paper towels. Other patrons complained of dirty seats and tables. The movie was supposed to start at 630p. I am typing this complaint because it has not started. Its 652p. In all my years of going to the movies, never had one start late.

A bit like gold star in Pasadena. 2 couches with tables where you can order bar food and drinks. The screen is ok. Not the best but good enough. There were some complains for slow service in the earlier reviews but in Jan 2020, seemed fine.

It is a really nice theater with a bar, the seats are comfortable and I like the thought of the waitstaff delivering food and drink. Its a spiff place. I was disappointed that the theater was not cleaned (there was plenty of time - we did arrive 20 minutes early as suggested) until 5 minutes after the previews started. I actually like watching the previews.The may want to think of a digital menu system for ordering, the server wasnt able to hear without me talking over the movie. I received a cherry coke instead of the Icee that I wanted and had to talk over the movie again to get what I wanted. I also ordered sliders, they were ok but would have been better if they were actually HOT and served with the fries that I ordered. The problem is that the kitchen is too far from the theaters at the other end of the hall and the food is not covered to keep it hot when its on the way to you.Overall, the theater has great potential. Once the staff gets things worked out with the cleaning and speed of hot food delivery everything will be great as it has the potential to be, Ill be back. Ill give it another month or two.

The seats and the screen are good but the food service is really disturbing. The service works during the whole movie so you have waitress walking in front of you and people talking during the movie. They should take orders before the movie starts.

Huge disappointment. We have immensely enjoyed the Cinepolis in Del Mar, and so we were excited when one opened in San Mateo. Unfortunately, the two Cinepolis are completely different. The service in San Mateo is truly terrible. It took 40 min for my wine to arrive, 90 min for my sons milkshake to arrive, and the water never came at all, despite me asking for it 3 times.

Food was good, but they need some time to get the staff working smoothly.

Great theater; terrible, terrible service. They opened our screen late and took orders and delivered them extremely late. We only ever got one spoon with our dessert, despite requesting another multiple times. All this would be overcomeable if you could order up front like a normal theater, but you cant. So you are locked into terrible, terrible service.

If you arent paying for the food and drinks, the cinema experience is 100% amazing and worth the entry price. The staff are friendly and helpful as well.

Seating is very comfortable. You are served right at your seat.

Upscale movie theater, pretty cool seats and call for food and drinks! Only thing was they were running out of food that day.

If you want to stop by here are some things you have to know: first all the rooms have approximately occupancy to 87 persons, the function are about 4-5 at day. So I recommend you reserve your tickets one day before. while you are reserving your tickets online the app give you the option to preorder your food. you can buy you tickets in the machines that are in the theater too. I have to mention that the concession stand works differently. All the food or snacks you want to buy (pop corn, soda, candies) will be ordering inside of the room where the waitresses are in charge to take your order and deliver. The menu includes cocktails, wines, beers, and also variety of food like salads, tacos, sandwiches, etc. popcorns are in three varieties regular, zebra (chocolate), and Cheetos. Inside of the theater everything is really confortable and clean.

Great place saw star wars and my experience was awesome great food and great managment

Very comfortable great complex

Nice seats!1 Better Pop Corn (zebra)

Holy Moly, this place is amazing! First of all, no joke, the most comfortable lounge seats Ive ever sat in, comparatively blows all other theatre seats out the water! Current in design and ambiance, trendy even. Oh, and we, the theater goer shall not be bothered to carry our own snacks to our theatre, oh no siree. You push a button while already seated in the theatre and an attendant comes by, takes your order, and then comes back with your desired treats and drinks. So, ton of pros, but in the name of an unbiased review, I must mention a couple cons. 1) I ordered a coca cola and got a diet coke. When she came back around, I informed her of the error, very nicely and politely, she apologized, and then brought me another diet. I didnt feel like calling her back a second time, plus, she probably wouldve gotten confused and brought me another diet anyway. 2) To call for service, you push a button next to your seat, which then illuminates a very bright, quite annoying blue light, which is pretty distracting to the movie. But when weighed out, the pros have it baby. Cinepolis, I will see you again very soon!!

Great new theater my daughters love this place

Great seats, sound and screen. Still figuring out the food and drink service. Big potential.

Great service and food. The food is a little overpriced but otherwise it is a must go!

The best cinema I have attended, super comfortable.

Very comfortable and great service from the staff. Lots of food and drink choices.

I like this! Its easy, comfortable, convenient, clean.

Awesome experience, food and drinks. Although they need to work out how to give you your check during a movie without interrupting everyone around you.

Love the chairs and service. Be ready to spend.

My family (DH59, DD20, DS17 & myself54), as a party of 4 or just my hubby and I, has seen a movie at this new venue on approximately 6 separate occasions. Overall, I would RECOMMEND this cinema because of the high quality loungers, screens, and sound systems because these three items are what counts most in a movie going experience. Since the cinema opened late last fall, the management seems to have worked out most of the kinks like not adequate experienced staff. The staff now seems more comfortable with duties and want to please. I agree with another reviewer that there should be an iPad system of ordering food and drinks not because the waiters are intrusive during the show (they do a good job of not interrupting your experience) but because often people who just arrived get their order taken by a waiter before someone who has been waiting for 20 min. It appears waiters have a hard time determining who came first and its frustrating to a customer who made time to arrive 30-40 minutes early in order to place his/her food order long before the movie starts. Management definitely needs to work on this because its an ongoing problem. The food quality is good for the most part except the fries are cold...they need to use the old-fashioned metal plate covers to keep food warm. The burgers, sliders, and salads are tasty but the cardboard flatbreads need improvement. The biggest area of improvement needs to be in the most popular cinema staple, POPCORN...its regular buttered popcorn is absolutely tasteless. It must be the brand Cinepolis is using because a popcorn machine is a popcorn machine and all other theater chains (Cinemark, AMC, Alamo Drafthouse, and Palo Altos independent Aquarius Theaters) have far superior popcorn. P.S. Add Coke Zero to your menu.

We had to wait outside while they cleaned, and were let in about 15 minutes after the scheduled show time. Ordered food and drinks and both were deliver with about 20 minutes left in the movie. Pretty bad experience.Staff was completely overwhelmed - management seems to have set them up for failure. Not coming back here for a while, if ever.

Expensive and cold. Distracting to have servers come in and out during the movie.

Really nice theater complete with a bar, seats that fully recline with a pull out food tray, and prompt service. Was a little worried about the servers going in and out, but honestly stopped noticing them once we got into the movie. A little strange that we didnt go through any ticket checks though, just walked straight in. Prices arent bad on a weekday ($10) and we got free popcorn!

Horrible customer service and the app doesnt work. Tried to buy tickets for a show and the app errored out that I couldnt make a purchase at that time, tried again the day was sold out, tried another day and same error. Next day my card was charged and the tickets havent showed in the app but shows I have a purchase history.Ive tried to contact their support online and no response, went to the theater to just try and get my tickets or confirm the day/time. Only person working was the bar tender, refused to get anyone to help, blames my phone (I tested on 2 phones), helps everyone around walking up and refuses to get a manger, extremely rude and worst experience ever.--update--I was able to find my ticket, had to log into an iPhone, Android users beware. Im upping the Stars from 1 to 3, actually had a very good experience, different bartender, and the staff was very friendly and helpful. Would give a 4 or 5, Get that app fixed no reason to rip off Android users, doesnt work on the Galaxy note 10, s9+, s10+, Google pixel 2, and essential ph-1

I can’t even purchase ticket in the website or the app. It’s giving me error alerts so annoying.

Nice cozy experience.. the food in the theater is not great but the service is.

I loved the service and seat recliners

They forgot our drinks so I had to step out of the movie to talk to one of the servers, she said she will bring them in but no one did. So I talked to a couple of more servers during the movie but still no one brought our drinks!! And they still charged my credit card for the drinks we never got! Unbelievable! Will dispute the charge and never going back!!!

Cant buy online tickets because of the recaptcha error, and nobody answers the phone.

They leave first timers in the dark.

If you dont fit their way in looks or the way you speak; Your not going to be accepted.

Wow, what a theatre. Great service, screens and menu.

Theatre and seats are luxury. Food and beverages were very expensive

Best theater ever.

Such comfy seats!

Food order was wrong and when finally corrected, was stale... way over priced... Nothing special about this place

Luxurious with so-so service

Terrific experience!

Super nice!

Decent experience, so-so service

Fancy, first review

Great place

Poor and slow service

Amazing service

Loved it!

Excellent

Luxury