Asked for my thumbprint to make a purchase with a card..... didnt like that at allReply to owner: Theres really nothing to discuss. Its a security measure that I find very invasive and unnecessary. Its not even something the bank asks me to do. I can open a checking account and apply for a credit card without giving my fingerprint. Its pretty absurd to get fingerprinted at an adult novelty store.Its not like youre going to cross reference any prints on file with any organization if theres a problem with my card anyways. It seems like a paranoid schizophrenic business practice and it bothers me that you now have my thumbprint. Id be open to a discussion if you could return my print to me.

Fun store and a huge variety of items. Just wish they weren’t so expensive. I do like that they open 24 hours.

Came here with my partner just looking to browse. Shamra seemed to be the only one in the store, yet was able to get to every customer that came in while doing other work tasks. We felt very comfortable talking with her about what we were looking for. She was very friendly, knowledgeable, and also understanding when it came to pricing as well. Easy 5 star rating and ended up coming out with a few items.

Their staff was extremely rude to my friend of color. Asked her if she can read because there is a sign on the door that says no bags/backpacks and she had a hand wallet. I told the staff that was unprofssional, and she didnt need to talk like that. She informed me they are a privately owned business and we can go somewhere else, and asked us to leave. So we did. Get with the times DJL.This was a fun place to buy gifts for bachelorette parties. I wont be back after what I saw, Im really upset by the whole thing.Updated:DJL, I appreciate your feedback.After reviewing DJLs responses, there is a pattern to place blame on the other party; this is know different. Thats fine if you want to stand by your staffs behavior. Someone was verbally assaulted it wasnt DJL staff.I believe you reviewed the cameras, but the issue is the lens you (DJL original staff, and responder) see the world.Thank you for providing me with a way to connect management. I asked for that information, and was refused.

Very friendly and helpful plus the military discount. Wasnt shy about what I wanted and didnt feel judged. Cool location too next to Brewvies.

Robbed me and my friend. Me and my friend went in after having drinks next door and were overcharged $50. The cost of the items we purchased did not add up to the total on the receipt, which I might add, did not have the individual items listed. We went in the next day to fix the discrepancy, and asked if we could ring up the same items to make sure that we didn’t accidentally get overcharged or anything, but the cashier worker refused saying that it was against “corporate policy”. Her manager came in and did not offer to help us at all which was super shady. They stole $50 from me and my friend. The quality of the stuff in their store is poor. Their employees and management are shady.Response to owner: i have the receipt and know that i signed it when I was tipsy. You can show me my thumbprint, my signature, the total that I paid, but you guys couldn’t show me how it added up to be $50 more than it should have been, and refused to give me an explanation. We did not verbally assault your employee either, we were upset that you wouldn’t even try to offer us an explanation. If you could explain why it was exactly $50, including taxes, more than what our items added up to, I wouldn’t have left a negative review.

I prefer this store compared to the one in Midvale, where they are over priced.This location looks more ran down tho Ive been in multiple times and there has always been something wrong with the ceiling let it be a stain missing tile or leak

Unfortunately me and ever one i no, will not be buying an more lingerie from them. To bad they cant hire someone who has customer service skills. Just shop at Blue Boutique.

They sold us a used item, taped closed with batteries in it, that are not included. No instructions. The manager Shamra told us that all there items are packaged like that. DO NOT shop here.

While others see “overpriced”, I see more quality products compared to those other stores. Selection is vast and completely inclusive, anything you can think of for any application is here. The staff is the absolute best! Extremely knowledgeable (possibly due to the course/classes they have to go through?), very professional and are all around welcoming. Other stores make you feel shameful for your taste, at Doctor John’s the staff normalizes everything their customer base is drawn to. I’d much rather pay an additional $5 here and get the proper experience and tips, rather than spend money elsewhere and be rushed out the door by their staff.

Never have anything new and the counter chick ( as hot as she was ) was clueless about nothing.

Knowledgeable staff, quality products...just a bit steep on price when compared to competitors

Shamra is the best and is extremely knowledgeable. This is the only location I come to thanks to her. I love her

Has a very good selection! Staff is very well educated! 10 out of 10 would recommend!

Didnt really like the selection. Not much to pick from.. lots of merchandise but alot of the same things everywhere.. had to hurry because it was over 100° in the store with only 2 fans going 1 of which was behind the register. This being a huge store expected way more. Had to just hurry pick something and leave.. again the heat was unbearable.

I love that they are open 24/7 . very professional and discreet. Great selection in every area. And I like that my kids wont be going there until they are of age unlike other similar shops that my 12byear old can walk into and walk out with god knows what and god knows what pierced. I appreciate that they take that very seriously.

Never anything New :( no selection :( HIGH PRICES! AND NOT QUALITY PRODUCT!

The staff is very friendy and helpful. The prices are good. Its very clean and organized. Not a huge selection of toys, but a good selection.

After entering the store at 5:30 tonight, my friend and I saw no sales person at the desk. I frequent sex shops and know that they have to take your ID at the door, so we waited for around five minutes by the front desk, when finally someone approached from the very back to take our IDs. We provided our IDs and began to browse. We quickly found that prices for toys and lingerie were almost 25-50% more than we were used to paying at our favorite Sex Shop up north, Black Velvet Botique. We lost interest but continued to browse, looking for a garter belt and stockings. We did not find anything that fit what we were looking for, and left. Shortly after getting out the door, sitting in our car outside the front parking lot chatting, we saw the sales woman staring out the window at us, on the phone. We entered the shop to see if everything was okay. We were then accused of shop lifting, and told she was on the phone with police. We asked her to review security footage, and she responded they would and asked “did you do it or not?”. We offered to stay and talk with police. The sales woman told us to leave. We complied and left.I’m frustrated. My friend is black. I am white. I have never entered a sex shop and left and been accused of theft. I’ve never been treated so poorly by any of the sales staff at Dr. Johns, and besides price point have always been able to find what I need. I have never dealt with what felt this much like blatant racial profiling. I am extremely disappointed. After security footage is viewed, I expect an apology in response.

I didnt end up buying anything from this store because they havent gotten the order in yet for a specific item, but this place is huge. The staff are friendly and theyre even ok with admitting to great prices online as well. They were very open minded people without judgement, that was nice.They ID upon entering which is good in my book being it is an 18+ store.

I visited here while on a trip to Salt Lake so give only been here once. Had a great talk with the staff who was extremely informative and friendly; she was very willing to open packaging and share her knowledge on available products. 4 stars only because they didnt have a great selection of fetish gear which I was hoping for. Prices were a bit high but typical for a physical store we this nature.

DO NOT GO HERE. This place was insane. They asked for pretty much everything but my social. My husband and I went here to pick up an item after getting married today and they asked for our ID’s upon entering and then proceeded to WRITE DOWN the information when we were buying the item and then asked for my FINGERPRINT. What the heck? Sketchy, and unnessary.

Took a friend there to try on some outfits. We were there for a good 2 hours while she tried on different outfits, and the lady working was extremely nice and very helpful.

Very helpful friendly staff very knowledgeable of what they have in the store willing to help you find what youre looking for

I went into Dr Johns. I had chosen over 500 in merchandise and was trying on a pair of shoes. When the manager who was a African American lady came into the store and told the clerk to ask me to leave. When o asked why I was told that information could be given to me. At this point I would like to mention that I am a transgender. So I am sure that I was asked to leave because of who I am. The lady that was with me asked the manager why I was being asked to leave and she was told because we had been on the store for 45 minutes. I would not recommend anyone go to thus location especially if you are associated with the LGBT or are a friend of anyone who is. I have been in transition for 3 years and I am living full time as a female. I have never been treated with such disgusting treatment in my life. Please do the world a favor and boycott this location until the current manager has been removed from the premises like I was.

Oh this is the best place to shop for intimate items and the staff in Murray location on State Street will help educate you with any questions that you might have, a very professional staff. Especially John!

Very busy store and I like how full the walls stay. I thought it was priced accordingly for being a 24/7 store I love how convenient the staff are they answer my question but don’t pressure me. It’s unfortunate how many disorderly people come in over night.

Great place for great tours and such. Good service.

The staff here is AWESOME!! Theyre all very helpful and know enough about the products they sell to be able to answer every question I had. They have a wide variety of things from toys and lube, to smoking accessories and socks They even have a while wall thats JUST rave gear!!! And another section thats all Halloween costumes and such. And dont even get me started on the toy section!! I felt like a kid inside a Toys R Us as soon as I walked into The Cage, as I was told its called, haha. Today I was helped by this adorable girl named Ace, she was very very helpful and seemed genuinly excited to have me in and to help me find what I need. I hope shes around next time I stop by too.

When I entered the store, there were three gals working. I was greeted warmly with smiles and hellos. They asked if they could help me find anything to which I said, no, I was just looking around.I spent about an hour in the store. I felt completely comfortable as I looked through the clothing, shoes, lingerie and toys. I saved the toys for last! :)I had some questions about how to properly use some of the things that were there and I didnt hesitate to ask. The gals were all eager to assist and answer my questions.The entire experience was delightful. I would recommend this store to everyone looking for lingerie, sexy shoes or some naughty toys.

Nice wear for dancers. Not an impressive toy section.

They have very nice 90s lingerie toys whatever it is you may be looking for they have it all really nice stuff there

A sex toy store over priced though when U compare to online stores like wish

Over priced compared to places like Blue Boutique and Mischievious.

The lady working was very nice. She was new but she had a good sense of humor.

I went to Doctor Johns for one item. But ended up leaving with two. And the promise they would order an item for me when it is found... The lady at the desk was so much more then helpful. We chatted, laughed, all while I shopped.So,, being an adult shop,, have your IDs ready. Then enjoy your shopping spree as much as I did..P.S.Were looking for Ambrosia body oil by Kamasutra. ( Simply, the Best. )

Love the employees that have been working when Im there, however the only down fall is the lack of products!

It would be 5 stars but alot ot their lingerie has random sizes. Some only have like smalls some only have like extra larges... makes it harder to find something you like AND that fits..

This place is awesome. A lot of cool things and the workers are awesome and know a lot about their products which is a plus!

I went to this location this morning & thanks to NEW management this place looks the best it ever has! Everything looked organized & it was easy to shop. The clerks were very helpful & are definitely knowledgable when it comes to their products. I LOVE this store, they have everything I need AND more!

I barely walked in and was kicked out! The sales associate told me no children are allowed; I have my INFANT with me, in a stroller. Not able to get into anything or disturb anyone. I get not allowing teens and pre-teens, but an infant?!? Then she tells me theres a sign outside stating this. I scanned the whole building; there is no sign that states this anywhere. So they support your sexual interest until the sex results in a child; then theyre not willing to accommodate.

Wish I could give them less. The employee working up front who admitted to getting “in trouble a lot” had to call her boss as some rent a cop was just chatting it up with her, to see if my husband and I could shop around while my daughter whose still in an infant car seat, was carried around In her seat by me while I shopped yes I literally spent like 70$ that night very regrettably the owner told the employee to tell us we had to leave because We had the baby..she can’t even talk yet and somehow they think because they sell dildoes IM THE BAD PARENT for bringing her inside a place she’s wayyyyy to young to remember and that had a poop for brains extremely uncurteous And rude front counter employee. I will NEVER go there again.

Very nice young lady helped me find best lube ever.

Good clean adult shop little verity on everything for all ages

The downtown one is much better!! Come here. The night gal was awesome!!

OPEN 24/7 YEAH RIGHT I JUST WENT THERE TO SIT IN MY CAR FOR AN HOUR...

Everytime here is not crazy overpriced like some botiques. The staff is always helpful and knows the product they are selling.

ID required to enter? It’s like they never heard of the internet.

We forgot our IDs in our car so this beezy demanded we go get them. I told her we will and she responded with claiming we had an attitude. Not only did we receive bad customer service, she was playing with the merchandise behind the counter when we walked in. Such a joke!

This girl that was working was such a joke. I really dont understand why employers cant hire people with customer service skills. Get people that know how to sell retail and Im sure your night sales with go through the roof. Good Luck Doctor Johns. Wont be surprised if you arent open 24 hours for much longer.

Good place to pick up kinky and smoke related articles.

Jenny was way helpful and sweet.

Great fun store is open 24 hrs a day

The staff were nice and friendly but everything there was very expensive, one product they were selling for over $100 I found on Amazon for under $20. When I bought a pair of thigh highs there, the packaging advertised them as black with hearts but when I got home and opened them they were white

I wanted to write to express how incredibly disappointing my first (and only) visit to Doctor Johns was. About a week ago, I purchased a (very expensive) Lelo toy, after asking the sales representative the following questions:1. How is the pricing at your store? Is it at least similar to the manufacturers pricing?--Sales associates answer: Pricing is very fair--our Lelo toys dont sell for much more than at the manufacturer itself.2. What if I dont like the toy?--Sales associates answer: Theres no way you wont like this.--To which I responded: But what if I dont? What if it doesnt work, malfunctions, etc.?--She then responded: Dont worry, well take care of you.I admit that I should have done my research and that I should have pressed for more specific answers. However, the vague answers, in retrospect, feel very dishonest and I feel taken advantage of.Heres why:1. The pricing is NOT similar. I paid $200 for the toy I purchased, and when I went on to the actual manufacturers site, the toy was just $120. Other stores in town sold them for $130 (the Blue Boutique), and I even saw the exact same model and color for $87 on Amazon. I understand that Doctor Johns has the right to price their products however they like, but when I specifically asked whether or not their pricing is competitive, I trusted that Id receive an honest answer.2. The product did not hold up to expectations and malfunctioned within one or two uses. Within a week, it was completely dead--no charging, no flashing indicator lights, nothing. When I called Doctor Johns to discuss this issue, the sales associate more or less informed me that it was my responsibility to get in touch with Lelo--rather than her stores responsibility to make amends for selling me faulty merchandise. (I should also mention here that I have owned a variety of Lelo toys and each one of them has held up during years of use.) Perhaps if I had known about their Absolutely no exchanges or returns policy beforehand, this would not have come as such a surprise. (I most likely would not have purchased from their store at all, had I known.) But since the sales associate I spoke to before evaded all of my questions regarding their stores return policy, I was completely blindsided by their refusal to lift a finger to help me find recompense or a replacement product.TL;DR: I feel that Doctor Johns uses dishonest selling practices to peddle overpriced, faulty merchandise, and offers no avenue for discussion or reparations.Very disappointed and feeling cheated--I feel like my trust has been broken and I feel that Doctor Johns took advantage of my trust in them. I will be doing everything within my power to make sure friends, family, coworkers, and the online community at large knows about Doctor Johns shady business practices.

Why cant they have affordable toys and every thing. Everything in this store is 90 and over. All of this is ridiculous. I can find way cheaper items online.

It was good and i liked it they had everything we needed

The employees here are very nice and professional.

Decent variety and very helpful staff.

Lots of stuff I only wish it was friendly or staff I wanted one item but she talked me into something else and nut the sizes werent the right sizes so anyway they do have a lot of product

Overly priced! Amazon has same stuff but literally half the cost.

Good selection

Expensive

Polite and respectful and professional

Very limited selection, seems dirty and very low class

Go to mischievous

No one ever answers the phones

Oh yes its very naughty

Love it

Its Utah, so anything out of Mormal

Georgous

Satisfied

It is what it is

Loved Doctor Johns Lingerie !!!!

Great employee

Amazing place;)

It was surprisingly good!!

Checking out of ideas...

Over priced and very small selection.

Staff and items are on point. Thanks

Not much here there are better options close by

The store was dirty and everything looked cheaply made but was quite expensive.

Wow no help nothing. mostly outfits hardly any toys.