Jason was a major help assisting me in purchasing my first bow. I was super nervous and he made the process so smooth. He was very informative and made sure all my questions were answered. I left feeling completely happy and confident about my purchase. I will definitely be back for more gear and to get some range time in. The store is really clean and they are not pushy like a lot of places. Thanks Ross Outdoor for the great experience. My son and I had a great time during our visit and cant wait to stop in again.
Honestly I cant express how amazing these guys are! I was recommended to Ross Outdoors by a good friend of mine and decided to go check them out for my next bow purchase. Due to work I was only able to get there about half an hour before closing but they still took all the time I needed to make my decision. They setup the 3 bows I was interested in and were wonderfully helpful in helping me make my decision. I ended up leaving with a new bow in hand and an excellent buying experience. You guys have absolutely earned a customer for life! I cant thank you all enough!
Very knowledgeable and personable staff.Again Great staff. Just purchased my wife her first bow. They were very helpful and made her feel comfortable, so she could relax and shoot. Helped her understand everything. We have shops in Tucson, but will drive an hour and 45 minutes to get the Best service.Thanks
Ross has been excellent for me from day one. As a newbie to archery the were calm and patient and helped me get into archery with an awesome set up. The staff is very knowledgeable and passionate about archery and their craftsmanship and always willing to offer advice and help somebody out. I live about 50 miles from this shop and I will not go anywhere else. This shop has got it down they are top notch
I cant recommend Ross Outdoors enough. I wish I could give them greater than 5 stars! They are hands down the best bow and optics shop to go to in the valley.As a brand new bow hunter everything is new to me and I dont know very much at all. I wanted to keep my business local so I thought I would find a local archery shop.I had been to another archery shop and I felt very out of place and no one was willing to help me. But everyone at Ross has been super understanding and has taken the time to explain any question I had or anything I didnt know. And best of all, they treat me very well and are incredibly patient with me.I had recently purchased a 70lb bow from Ross but was unable to draw it easily, even when it was toned down. They went out of their way and ordered a new set of limbs for me and swapped them out, free of charge. I mean, Ive never heard of this level of customer service. 10/10.Additional to this, they also took the time to set up several bows for me to try and had an entire wall of releases I was allowed to try. This was a big thing for me because how else are you supposed to know if you like something if youve never tried it?? I thought that this went above and beyond.I also bought a handful of optics from here and the prices were very fair, and significantly less than MSRP for Vortex products. I have now referred several of my friends here for any Vortex optic and anything to do with bows.Shout out to Josiah for being so attentive and helpful. And to the gentleman with the great beard - Im sorry I forgot your name- thank you for being so crazy helpful and patient with me!
Great archery shop very helpful great staff very friendly and helpful iv been to all three major archery shops in Phoenix and this is a good one
Amazing service. Jeff was awesome and got me all setup
Always takes the time every archer deserves to ensure they are completely satisfied before leaving. Never pressures you into buying something.Unbelievable amount of knowledge. Customer service is hands down the best Ive ever received and feels like its their number one goal. Customer for life.
This place without a doubt went above and beyond to help me out and i couldnt thank them enough. Cable on my bow somehow broke in the middle of archery deer season and they got it up and running within a few hours of bring it in. I called over 8 other archery stores that told me they needed 2 weeks for parts to come in but Ross Outdoors Archery made sure i left that store with a working bow that was even better than before. They also did not charge me an arm and a leg like the other stores quoted me. They have a customer for life. Special thank you to Dave for helping me out!
I went to Ross because I had heard great things and read so many great reviews. I have hunted Muzzle loader for years, but my nephews and friends have all converted over to bow hunting. Being left handed my options were pretty limited with what was available in house so I had to order my bow, which I had expected. I was pressing it for time a little with a hunt coming in January, but ordered a bow from Hoyt in late November. To make a long story short, the bow was not only late, it was not going to be built by Hoyt until February...which was not going to work. Josiah stepped up in a big way and made sure I got a comparable bow in right away. When I went to pick it up, Nate took his time and helped me dial it in. He gave me some great advice and some solid pointers as I am still getting used to shooting a bow. If you need a new bow or any gear for hunting...this is the place to go. I appreciate that they took a bad situation and made it right. Great to see a place that still cares about customers.
Best shop in the Phoenix area. Staff is extremely knowledgeable, they really take the time to make sure your bow is a perfect fit for you. Best customer service I think I’ve ever received.
Wow. The service I got was incredible. Im new to archery and they helped me tune my bow, gave me countless tips, and made sure I was set up for success. They exceeded my expectations by such a large amount. I usually dont review places but I was blown away by the amount they cared. If they continue this level of service, Ill never go anywhere else for this new hobby of mine. 100% recommend!
I cant recommend Ross enough. I stopped in last year to look at a set of Crispi boots, and the staff and shop were awesome. I ordered a set of boots and they were awesome. The staff was super helpful, and answered all my questions. I have returned several times and go out of my way to spend money here when I can. They are mostly focused on archery and have indoor ranges and a pro shop, but they also care other hunting and outdoor gear for a serious hunter.
I havent been able to find an archery range worth going to, let alone brag about. This place is awesome, incredibly knowledgeable staff and truly always trying to help. I will not be going to any other archery store and will be sending all my family their way
No reason to go to these big box stores and buy archery gear. You can go here and get better gear better service by far than anywhere else. Thanks to Nate, for setting up my bow and making the entire experience worthwhile.
We just purchased a beautiful bow from Ross Outdoors. The service was perfect. They are always willing to go the extra mile. Very polite. Very happy with the experience.
Nate and Brian went out of their way to help get me into my first bow package. I was treated very professionally and respectfully and they were very patient in answering my questions. Never felt that they were trying to up sell me on anything and didnt feel any pressure to buy on the spotVery customer service oriented. I highly recommend Ross Outdoors and look forward to visiting again for my archery shooting/hunting needs.
Amazing staff and awesome selection. It took me some time to make it down to Ross and I’ve gotta say I was impressed!Sure the store is in a bit rougher part of town compared to other operations, but the service and pricing surely make up for that.I recommended Ross to a couple people today!!!!
These guys are great! They really help new people get into the sport and dont sell you stuff you dont need. Just finished my first archery hunt, which was successful. I bought all my stuff there and all of it was high quality and affordable. All of them are great but Brian and Josiah are especially helpful,
Most helpful people youll ever find in a bow shop.
Great family owned archery shop, always willing to help and answer any questions.
Ross Outdoors is 1st Class. Everyone there is always excellent to deal with. With personal field experience, helpful advice, years of knowledge and their personalities, you can really see the difference. I’ve never been disappointed when dealing with Nate or Josiah on any level regardless of the situation. All I can say is, DON’T miss out on the experience!jt
Awesome shop with a great group of guys. Just bought my first bow after going in a few times. Being new to archery I had a ton of questions and they were more than happy to answer all of them and help me out. Will definitely be doing business with them again.
The absolute best archery store I’ve been in period :) awesome products and amazing service. Worth every penny. Thanks guys!!
Outstanding gear, mechanic and shooting range. I would be in heaven if they could somehow swing a 50 yard lane but I still like it a lot. They carry the best of the best gear. Be careful how much cash you bring because you my walk out broke! LOL
It was my first trip in today and as a very novice/brand new bowhunter, I was feeling a bit overwhelmed and intimidated by the choices and amount of information being thrown online at me. Not anymore. The staff was friendly, knowledgeable, and went out of their way to make sure I was taken care of could make my own informed decision. I will be back again and again in the future.
These guys are great! I live in the far East valley past usery, and this is worth the drive.
Its a great crew down at Ross. Very knowledgeable about anything you need when it comes to archery and hunting in general. I wouldnt go anywhere else!
I enjoyed my visit here greatly. I learned quite a bit about my new bow and archery overall
Very helpful and Brian will take care of your bow we questions and is very fast to take the project NY the reigns and getur done
Top notch techs. Very willing to help out and get you pointed in the right direction.
The best bow shop Ive ever been to the bow technicians are great and will help you with everything you need great people love this shop
These guys are the best. They are never rude and always take time to talk too you and answer questions even if it is not about trying to sell you something. See all the 5 star ratings? Need I say more!!!Thank YouMario Diaz
Outfit me with my first bow and answered all my questions without making me feel like an idiot. New to bow hunting and tried a couple other shops in town who were much closer to my house but could care less about making me feel welcome. This was the only one that genuinely cared about fitting me with the bow that I was comfortable with.Took back 10 months later to replace a string that had been damaged. Same great service.
Best Out Door Store in AZ. I recently went to Ross Outdoors to by a bow for myself. I was blown away by the great options and the amazing customer service. They are truly knowledgeable with the products that they have. I will be Back!
The staff have always been helpful. The shop has a great line of products from arrows to bows. I have purchased bows here and elsewhere. They have provided the same great service for all of my equipment whether I purchased it there or not. Definitely my first stop on all of my archery needs.
Went in looking for some new arrows and they helped me from beginning to end! Great guys and Im very pleased with my purchase. They have great prices and amazing customer service. They will be my new go to place for archery supplies.
Went here to get sighted in on a new bow and David doctored my new compound to health and now she shoots like a champ, I cant thank him enough for his help. Best.
Best service. And nice peeps. Will shop here again, count on it. Got my first compound bow here, they helped and gave me tips and advice that I will surely use. Shop here. Trust me. Great peeps.
Very knowledgeable agents friendly staff I always feel like Im talking to friends when Im there. I really like the new store with the archery range in it.
Awesome customer service, great group of guysThanks for looking out for your customers
A great store and new archery shooting lanes with state-of-the-art equipment. Very knowledgeable and they know how to properly outfit a lady hunter with a bow.
Great group of guys, very knowledgeable and always helpful. I’ve taken advantage of their layaway and optic rental programs.
The guys are great and they took the time to figure out what worked best for me. I went to the other archery shops in town and they acted like they couldnt be bothered to assist. I live in the east valley, but its worth the drive!
Good place to go and get ur bow tuned up.
My buddy and I pulled a Elk tag after waiting 10 years. Since we arent familiar with the unit we called out to Ross Outdoors on a recommendation. Nathan was super knowledgeable and helpful with our questions. I can tell this is the type store and attitude I like to do business with. I wouldnt hesitate to recommend them. My friend that recommend that I call Ross Outdoors knew them and spoke highly of them, I see why! Thanks Again Guys!Regards,Glenn
Nate is the man! Set me up with the new triax and excellent customer service! Will definitely be coming back and recommending this place to others!! Ask for Nate!
Awesome shooting the 3D League and of course I think the best shop in town great customer service and nice guys
Excellent service! Friendly and knowledgeable staff took time to teach me while working on my bow.
Im new to the sport... ross was very helpful and didnt try up selling the most expensive equipment, but gave me advice as to what I should and could wait on when making my initial purchase.My Thanks to the guys behind the counter for all your help and advice.
Went in today looking for some traditional supplies like bow string materials and wood arrows. Although this shop is mostly geared towards compound archery I still found the lay out of the shop refreshing and his arrow selection is way better than cabelas. Talk to the guys for a few minutes and decided that this will be my new shop for compound supplies. Awesome place with tons of knowledge
Logan was extremely helpful as I bought and set up a new compound today. All the guys that I met are friendly, knowledgeable, and avid bowhunters/archers themselves. If you want great service that isnt pushy, head to Ross.
Awesome store. Very knowledgeable staff and always willing to help out a new hunter
Awsome staff real friendly,as well as fully knowledgeable of equipment being sold. Id recommend them to fellow hunters!!!
Great place and service.
I purchased a Groupon, was told to show up and they left after we knocked on the door.
If your looking for your first hunting bow, this is, hands down the place to goto in the valley. I live in chandler and ended up at ross outdoors after having horrible experiences with a shop close to me. Long story short the customer service here seems to be genuine and top notch! Seems they understand that at this day and age of the Internet, the only thing that keeps a retail store front open is customer service. The are willing to help out a newbie as I was. Two thumbs up to Dave for helping with purchase and Logan for getting it all setup!
Superb customer service by personnel such as David. Not only going beyond to be helpful, but experienced sportsmen who know the equipment they sell and will get you what you need if they dont have in stock.
The honest professionals of the archery business. (mix drop)
They helped service my bow after over a year of not shooting. They also helped le size my little sister for her first bow. A very friendly a knowledgeable staff.
Awesome service from start to finish! Will not go anywhere else and its a 40 min drive for me!
Cant say enough about how awesome this shop is. Always my first choice when looking for high quality archery gear and the first place I recommend to my friends.
Great place for archery and hunting equipment.All the guys do a great job there.
Best archery pro shop in AZ. Quick turn around and extremely knowledgeable staff. Worth the drive to have my hunting equipment in their hands.
The best shop around! always top knotch service, workmanship, and deals. I couldnt imagine going anywhere else.
Great people always willing to help out fellow hunters
Ive been going here for years, very helpful ! Prices are fantastic, they just cant be beat. Go and meet the greatest Archer in the world!
Spacious, helpful, knowledgeable. Best archery shop in the valley.
But helped me and gave me enough info to make a good decisions
I Love this place. Great staff that know what they are doing.
No high pressure sales here. The guys are real helpful
Great staff and a good selection of hunting maps.
Great People, Love doing business with Ross and his peoples.
Excellent selection and beyond excellent customer service.
Great place awesome people and great prices
Good people, good quality products
Friendly, professional and extremely knowledgeable
Great shop and great people.
Great archery shop friendly helpful staff
Grady was awesome and very knowledgeable
Good selection
Grate place for archery needs
Amazing store and staff
Great place.
Awesome service and selection
Great service
Wonderful experience!!
Very informative
Best place .
They are the best in every way
Nice place with quality equipment
The best archery shop in Arizona !
Knowledge and helpful staff!