Staff are amazing, knowledgeable, friendly. Awesome selection and decently priced. Customer rewards are outstanding!

Good selection, awesome customer service (answered ALL questions, cant say enough about great customer service (and her amazing nails)).Will definitely be going back.

Victoria was super helpful with me picking out what I needed. I already had an idea but she had some great suggestions as well

Edit/Update! Change from 1 star to 3 starsBought 4 outfits and two didnt work. They were hanging items according to their receipt can be returned within 14 days. They wouldnt take the items, because they couldnt have watched be tried them on. The one item had no way I could try it on with the straps. The other item wouldnt go past my knees even it was so small. Im not how they claim it couldve touched any where private with those issues. The items at the store run very small and can be an issue for a lot of people. The person I first talked to walked away and another person came and even admitted that yes the associates arent trained right to handle customers with trying on but the customers are the ones to suffer. Proper signage and recipets are responsibility of the business owners on returns. The lady told me I could only come in on one day at one time to talk to the manager. I even talked last night with the person that Im traveling here. I dont have the time or availability for that. The lady also wanted me to leave the items and receipt there. That is very sketchy. The receipt contains personal information that is suppose to confidential and is proof of purchase. Leaving the items as well results in issues and seems sketchy. Would never recommend this store to anyone. Leaving last night I thought I might shop online when I leave, but I would never spend another penny at this store.The manager personally called me and remedy the situation wwith an exchange. I would recommend going to the one in Gilbert where she works!

Very interesting and cool place to buy lingerie and other adult themed items, the staff is friendly and knowledgeable about the products, the store is clean and makes you feel comfortable shopping!

Friendly and helpful staff!

They have everything you need, customer service was very outstanding.. thank you

Great location !!! The customer service was amazing !!!

Horrible experience. DO NOT buy your heels here. I bought a pair of pleasers for $90 wore them 4 nights and then the glue on the shoe came undone and it fell apart. Anyone who wears pleasers knows that this is not normal! Obviously a factory defect, so I brought them back and tried to exchange them for the same pair that doesn’t have a defect. They absolutely refused to help me any any way shape or form and were extremely rude about it even though I stayed calm and friendly. I talked to multiple levels of managers, store manager, and even had the owner of the company involved. They just kept telling me to buy a new pair from them. What a money hungry rip off. Little do they know they LOST money because my girlfriends and I who previously spent hundred of dollars a year here will never return to a company who can’t ensure they are selling quality products

So I go to the store because the website says open till 7pm I get there and the lady workin there tells me that the store is close. That’s BS i drove a few miles just to get there and then she tells me that I have to go online to buy what I need. I don’t even know why they say is open waste of time and gas.

Maria n Synarie were very helpful and kind!

I love the service and options . Wanted to buy it all .

My experience at groove was great! Synarie was so helpful!!!!!! I’ll definitely be coming back!

Great selection and the staff is so friendly!

The store is great and creative a variety of options !!!

LOVE this store. Very nice people, answered all ever my qustions. I will shop there again. I live 2 hours away and will drive all the way back to this store. Very satisfied :) had exactly what I was looking for and much more

Deceptive Sales - Buyer beware of deceptive sales prices here. I was drawn in by their Holiday Sales only to realize that they were not sales at all. The Unbound Twiggy Bracelet that was marked down from $49 to $19 is the same price that it was last month in the store as the regular price of $19. I noticed several other items that were on this huge discount but are the same price as they were before this “sale”. Very disappointing that you would treat your repeat customers like this. Thanks, but no thanks. You just lost a customer!

Absolutely love this place. Great deals and staff is so knowledgeable and FRIENDLY!! Wish there was a store like this back home. Feel so comfortable coming here and never rushed into buying something I dont want. Absolutely love this place

Patsy is the best. She always helps me find what I need and doesnt rush me into something I wont like. Shes super friendly and extremely helpful. Its hard as a plus size woman to find nice lingerie, but its not a problem with the help of Patsy!

Great amazing place. A little bit of everything. Staff is very knowledgeable. Its a clean place to shop. My wife was also comfortable. She has never been to a sex store. So I chose this one.

I was surprised shopping at Groove. The employee who helped me was Corona. I am really shy and she made me feel comfortable enough to ask questions. I walked away with an unintended purchase and have come back several times. If you are nervous going into an adult store like I was try this place...you will be pleasantly surprised!

Glad to see Groove bought the place and is giving it their magic touch. I have been to the store in Gilbert and on the west side. Groove is great. Wonderful staff and products.

Friendly comfortable staff. A good location for females to be free

Owner was extremely helpful and nice. It was a great experience.

I love going to this store they are aways helpfull n i all ways get what im looking for

Host is well informed, excellent resource

Very rude

Literally the worst.

Amazing customer service