Condo renters beware! Beautiful, but disappointing.Stayed in condo 805A located at the Lost Key Golf & Beach Club. The condo was beautiful and we were really looking forward to this vacation at this gorgeous unit. Weve been sheltering in place during the pandemic and we were assured that the condo would be cleaned and sanitized as advertised on the company’s website and which was sent again to us prior to our stay.However, the high touch surface areas of the condo were dirty and not in keeping with LCV’s “clean promise”. Kitchen cabinets had dirt and smudges, the refrigerator was filthy (inside and outside), and the bathroom sinks were not clean. The master bath had a strong scent of men’s cologne. Knobs were missing on the kitchen cabinet doors, blinds were broken in the master bedroom, and the sliding patio doors were very difficult to close and did not lock. A rep from the management company, named Michael, stopped by as we let ourselves in. Michael stated that the condo “was not up to the company’s clean standards” and offered to fumigate it, but we had already cleaned the surfaces ourselves.LCV’s website ad also stated that we could park in the parking deck adjacent to the condo. However, we were only permitted to park in an assigned, outdoor spot. Most of these issues would not be concerning, except we visited during the pandemic and delayed our check in to allow for “extra cleaning time”. Then, Sally hit which was only supposed to be a tropical storm, but it unexpectedly lingered over the area. As a result, our car was damaged because the condo’s parking spot was directly adjacent to 2 palm trees. Several car windows were broken and the car was full of debris and water. We limped back to Atlanta driving a car that looked like it survived a hurricane.Management only issued us a partial credit which we may apply against a future stay, even though we were without utilities for days during the hurricane. The credit didnt even include the day we were hit by the storm. I spoke to a rep after I returned home about the issues and she didnt extend any concern about our problems. She was very matter of fact. However, she immediately updated the websites ad and she removed the reference to the covered parking. Email me and Ill send you a copy of the original ad.
Great course. Perfect shape. Friendly staff. Very tough and tight course.