Its cute but cost more than others also you have to fill the tub up yourself and that takes up the time it takes 15min. To fill the tub up they dont do it for u also the owner is rude

Very relaxing and romantic spa! The atmosphere is soothing from the second you walk in with a type of floral aroma. Staff is friendly, answered all my questions over the phone and explained everything in our room. The place is very clean and it seemed they sqwuigy clean ALL glass items after every use. We paid $70 for 60min in a VIP spa room and it was worth every penny! The star light ceiling, pink bath light and adjustable dimming lights sets a very romantical mood!

Walked past this place after a long day and decided to stop in since me and the BF missed our show, boy was I glad we did! I had a male masseuse (Jack) and my BF had a female (May) both were great. Jack had great pressure and firm hands. Id come back again if we had time.

Well I rather not. Only because a tub with jets is all I experienced. Now they have massage beds etc. My friend should have consulted with me but ayy you cant complain when you not buying. So overall great service and location .

Relax with a deep tub and stars on the ceiling. Perfect for dates or just a moment to breathe alone.

I love the design and atmosphere of this place. Great service although it was a bit pricey for only an hour.

Very very clean the staff is great. I highly recommend this place. Theres not a finer place anywhere around the Bay area

My wife and I were looking for a way to get out of the house when the fires were really bad and Oakland was hard to breath. We wanted a relaxing day but just couldn’t be in the house any longer. We found this place and fell in love! It was so calming and relaxing, really beautiful in the room. We were able to soak, steam and rinse off. It was more than we could ask for and super affordable.

This place has the worst customer service ever. I tried to book online and for the appointment time I wanted, their booking portal said to call to book. When I called, the person who answered was extremely rude and REFUSED TO TAKE MY APPOINTMENT. She repeatedly directed me back to the website even though the website told me explicitly to call. Congratulations Zen Springs, you just lost another customer. Permanently.I have visited previously, and while the hot tub rooms are nice, the atmosphere is extremely sleazy. You can often hear couples in other rooms having sex, and I have seen escorts come here with their clients for intimate services on several occasions. There are plenty of better options in the Bay Area.

The not sharing of water, unlike most hot tub places.

Super relaxing, very clean!!! I like that the water is changed between guests and highly recommend splurging on the VIP experience.

This is my go to place for a nice relaxing date night with a hot tub and sauna combination room. The staff are friendly and the facilities are near and tidy. They fill up the tub after you check in and have bath salts and bubble bath that you can buy on site as an add on. They have showers in the combination rooms which is convenient. Twilight sparking lights in ceiling add a romantic and relaxing ambiance. The lights also have settings which allow you control over dimming the lights. I have been here on many occasions and always have a positive experience.

Ive been here twice the first time was good enough for me to return but i mostly went for the big tub; dont expect too much, they are what they promote: inexpensive low scale hole in the wall spa.ONLY GO IF U R OK W BRINGING UR OWN ENTERTAINMENT ( MUSIC AND FOOD) THE ROOMS WERE DECENT COULD BE CLEANER ITS OBVIOUS PPL R USING THIS PLACE TO HAVE SEX.

Nice place. Tubs not deep enough though. But I enjoyed the ambience

The spa is just okay. If you are African American expected a under tone of an attitude and several surprises. The full body massage will only be for your back. The water which cost 0.65 in the store there is a $2.00 charges and you pay in full upon arrival which they hold your deposit which is done on-line and only refunded if you do not leave what they consider a mess. It was crazy I have never been charged twice and had to wt to get my money refunded??? Who goes to a spa to cue a mess or damage that is the reason for the experience in the first place. To relax and enjoy. I will not be visiting again.

Horrible customer service. I called to book a couples massage and was told I can only do it online and I have to pay gratuity in advance . In tip of that the girl was very rude and I’m interested in a potential client . I’m an esthetician and own my own spa so I know how your supposed to treat guest I also know that adding the gratuity before the service is complete doesn’t make the massage therapist want to do their best . I would never go to this place you could just read the reviews along with the customer service VERY BAD !!

Love this place, its so nice and accurately named

The place isnt what it seems to be if you leave early the still charged you for 2 hour

Anyone who wrote a good review either is lying or a fake profile created by the people who work there. I feel stupid for not reading the warning signs of this place but had no thought it would be this awful. If u don’t request someone who u know is good it is a crapshoot and u supposedly need to stop the massage 15 minutes in to get a refund if u dislike the person. Well guess what? These people are not professionals....even I could have done a much better job. The tubs wreak of mold and mildew and they want gratuity upfront. They don’t serve males because men have asked for the females to do things beyond massage and they want to make you happy except they don’t want to give u your money back. They are not upfront about their “policies” and claim things are on their website...must have been really small print or lost in the abyss of false advertisement. Be warned, this place isn’t even worth $20!I wish I could give negative stars!

One of the best hidden gems in the bay. Very clean, quiet, & peaceful.

NEVER AGAIN!DONT BE FOOLED BY PHOTOS!BOOKED IN ADVANCE CARD WAS CHARGED $60 AND SAID THAT REMAINDER $40 WOULD BE DUE ONCE ARRIVED. NOT TRUE! ONCE WE ARRIVED THEY SAID THEY NEEDED TO CHARGE MY CARD THE FULL AMOUNT AND DEPOSIT WOULD RETURN TO CARD 3-5 DAYS. MUSIC/BLUETOOTH DOES NOT WORK SO BRING YOUR OWN SPEAKER! ALSO BRING YOUR OWN SNACKS AND WATER BECAUSE THEY DONT HAVE ANYTHING! DEFINITELY BRING YOUR OWN TOWELS TO! THEY HAVE THE CHEAP THIN HOTEL TOWELS. JUST CHOOSE SOMEWHERE ELSE NOT WORTH THE TIME OR MONEY!

To be honest I was really scared to go because of the bad reviews.. but I went just to give it a try ... and I totally love it the staff very friendly and the massage was perfect for my bf and I.. the jacuzzi didn’t have mold and the room was wonderful and I totally love it...

I got the 2 hour couples spa package with my boyfriend and enjoyed every minute of it. The spa room was clean and nicely decorated. The spa worked nicely with adjustable heat and after we could use the sauna. All around the room was large and the tub nicely fit two people. Afterwards our massages felt great. It was an all around nice experience and i will definitely be coming back.

This place was so nice and clean, really spacious hot tub rooms and reall friendly staff! The only thing is that it was a little expensive, which was 70$ for an hour

San Leandro one you can smoke in the deluxe rooms.

Horrible service.. extremely shallow hottubs... Ill NEVER go back.. I advise you dont either check other reviews... we cant be all wrong.

No radio in room and the room was a little dirty.

This place is great.

Top notch. Discreet. Clean. Will def go again

Chubby girl at counter with attitude should be fired... Immature as hell.

We booked a couples massage & VIP suite last minute!The massages were affordable & effective.Our spa suite was clean and superb.Moreover, their website is efficient & functional.Great way to relax;-)

Relaxing and inviting but the towels are awful. Way to small and old.

Very poor service. When we walked in they immediately started to nickle and dime us for everything. We had massages and a hot tub suite. Prior to the massages, they insisted upon a minimum tip amount, it be paid up front, and a $4 service charge to pay it. After pushing back they did allow us to pay it in cash after the massage (their minimum tip amount was below what we would have provided any way). To get from the room where we had our massages to the hot tub suite you have to walk THRU the lobby area, in front of a large window, and the door was wide open, while we were in our bath robes carrying our shoes and clothes. Very embarrassing. To top it all off, when I looked at my credit card statement they Double charged us for everything. I highly doubt they get much repeat business. Certainly not ours.

Clean and nice place to relax after a hard week of work

Beautiful elegant atmosphere accompanied by great customer service

The tub was greasy. And broken. And greasy. It felt realy unclean. No refund. Bad manager

Attentive staff, very clean facility, and reasonable prices!

Horrible customer service. 70 for a couple. Same price for 1 person ??????

Its clean, nice but at the same time the atmosphere is just okay. No music, but there was something about the atmosphere.

Nice place to take you girlfriend o and get massage

AAAMAZING! WILL GO BACK! I got the summer room because lack of reading but learned theres a bigger tub for couples lol sorry babe. We got some soap its $15 to add to the bath (I KNOW BUT WORTH IT) the bubbles just keep on coming!! I was cracking up Everytime I closed my eyes MORE BUBBLES! She needs a dropper full of soap not that measure cup! Kinda wish they had snacks there or hot food cuz Im always hungry after jacuzzi time. But loved the experience

It was small little bigger than a tub

Great ambiance

Great fast service. Very welcomingAsk for Lavendar or Anne. For Great messages

This place sucks. The water only comes to your knee and the tub is on the ground. No relaxation. I could barely think straight. Do yourself a favor if your looking to soak in some deep hot water go to piedmont springs or palo alto

Trust me, save your money & time. Wait, so you can experimence professional customer service.

Staff were rude...

Not relaxing, not professional. Go elsewhere, period. Wish I could give 0 stars. At the end of my massage a loud voice came over the intercom to tell the therapist to stop. She immediately stopped what she was doing and left the room. The manager then entered the room while I was undressed to tell me to hurry and get dressed or use this robe and get dressed in the bathroom. He then walked me through the lobby filled with people (while in my robe) to change in a bathroom. I still do not have the CMT number which was supposed to emailed to me two days ago.

Go at your own risk. I just paid $105 dollars for a room with a door, a sauna and some cheap lights in the ceiling. The main amenity for the VIP room, which happened to be the only room available, was a broken bloothooth player from 2012. So we wait 15 mins for the tub to fill up, and then in the conveniently dim lighting we notice there were floating things in the tub. So we immediately leave and ask for a refund. The manager/owner/racist dummy runs back into the room, picks up the floating things and declares,this isnt from us!! Then continued to accuse us screaming at the top of his lungs, in a spa zen center mind you, that we did this. It took us 30 awful minutes of yelling, sorry no video because we were too angry and honestly so befuddled by the unfolding of this ignorance, to record the situation. He was acusing us of going to his less than mediocure establishment to throw lint/hair in a tub and get a discount?? (Unclear) So, we ask for a refund and a receipt and he vehemently refused. He looked me dead in my black face and said, how many times have you done this? I will not give you a receipt. Mind you he was shouting about procedure, he took my credit card first, then my friends ID, he didnt even verify my identity, he didnt have us sign in or explain any of the services being procured. He said he wouldnt give me a receipt and i was tresspassing now and he was calling the police. I asked him to write down that he was refusing to give me a receipt and sign it; he said no and to get off his property. Dear humans of Oakland and neighboring areas, please do not support this ignorant racist scammer. Thank you.

Really Beautiful Atmosphere...Zen is a perfect name to call this place..I highly recommend zen springs over all the hot tub spots in the eastbay. The best part is that you can run your own water like a bath and use your own soaps. Its not like you are going in someone elses water. Its very clean and each room is very pretty....Please check it out..

THIS PLACE LOOKS NOTHING LIKE THE PICS! VERY SMALL AND NASTY! I booked a couples massage and hot tub room for me and my wife. They make us wait for a long period of time and we were the only ones in there. Then the man asked us to go to the room. The rooms were very small with sheets and covers on the bed on the side that looked to be from someones home. Im a large woman and Im disabled so I need extra railing to get in and out the tub. There was none. The tub wasnt filled up nor prepared so that took time out our hr to do. There was no slip mats in the room. After 5mins I said no. The sauna was so small the door didnt even close to it. It only fits one person in at a time. I slipped and fell geting out of their too small tub because there was no railing or floor mats my wife had to helpe up. After getting dressed, I went and spoke to the Asian man. He was overly rude. Kept cutting me off told me I didnt look disabled so Im lying about being disabled. He refused to give me my money back witch was 264 dollars and he refused to give me my receipt so I can dispute the transaction on my card. So he basically robbed me. We wernt in the room not even 15 mins. I would never recommend this too small brothel looking place to anyone. It needs to be shut down. I called the police as well they never showed after waiting for them for over 2hrs. That was the first time I took my wife that works very hard to a place like this because she needed to relax. Never ever again. If your reading this, save your money and go somewhere else. Its a small over priced environment with terrible customer service. The city should really shut this place down. And to also note, we were there before the doors opened. There was a strange man coming out of the establishment before opening time. Rumor is this is a place that gives happy endings to men as well. After the man left, a woman came out the same room with latex gloves on. I should of left when I seen that. Not to mention when u call you get no info u get rushed off the phone and told to go on they site witch they charge u to use. Take the warning signs ppl. Do not go to this place.

I love this place! Its a perfect (local) couples getaway, trust me! Ive been here 5 times already this year and counting!

This place looks really nice in the pictures but its not. Its dirty and has mold and mildew smell everywhere and the towels smells so much like mildew I asked for 2 more sets and each set still smelled the same and left a lingering smell on us since we had to use the to dry off so we could leave asap.

A nice time

So mainly that the service was really terrible and rude. The young woman who worked there basically treated me and my friend like garbage and made sure not to warn me at 10 min before. Anyhow I think that this spot is kinda creepy overall a little too.

Decent establishment with friendly staff

Called multiple times letting the front desk person know that we were coming she said she takes her last person at 11pm. We showed up before 1030pm and the front door was locked. Waisted trip from daily city in traffic. Pissed the hell off!!!!

Splurge on one of the deluxe rooms. The steam shower is one of the most amazing experiences I have had at spa.

Beautiful place

Great customer service

Beautiful place!

Fresh water tubs, twinkly ceiling lights, nice massage. What more can you ask for?

I’m got the more disrespectful customers service in the lobby was 4 guys right when I was passing then they start a disrespecting the mother of my kids and the receptionist was having fun with this guys I’m been coming to place for years and I never have this type treatment so disrespectful ans humiliation both and f receptions should be fired

Very bad Customer service and aggressive manager

Very beautiful place and super awesome staff

Clean

Just in and chill

Nice

This place sucks!

Unprofessional establishment.

AMAZING Spa!

Very relaxing

Go there

Fun, private, and super cool late night staff.

Worst Experience ever !!Dirty Gross Place

I love this place

I thought i was in L.A. very upscale