Unfortunately my experience went from great to horrible when I realized I was quoted the wrong price. When I called to talk to the manager I quickly realized that theres no point explaining what happened (the manager immediately became argumentative) because their no return policy also means they refuse to do anything not even a minor discount or store credit. So beware before you go into this store and spend over $400 dollars on merchandise. They do not care about their customers. You might as well buy online and get cheaper prices. Also if you are disabled with a visual impairment ask someone to go with you so you get an accurate price quote on the items you want to purchase. Honest mistakes happen. The woman helping me was great but we had one miscommunication that ended up with me losing money and not satisfied with my experience. Unfortunately, I have to go back and use two punchcards worth of discounts I got from my visit. I would have preferred to use them on the misquoted item instead. After that I will go back to shopping online. Supporting local businesses just isnt worth it anymore if theres no personal touch and any mistake lands on the customers shoulders.

The employees are extremely kind !! Asked if I needed any help and told me about deals going on. I always feel comfortable and safe walking in and purchasing merchandise from this store !!

Customer service is HORRIBLE!! They lied and then refused to take back an unopened package (still sealed) of paper rose petals, stating that all sales are final. I understand for sex toys but they sell clothing and all kinds of other products. No signs next to the register stating that either. The condescending look and tone of the guy working the register is the reason I will never return to that establishment again. What happened to customer service? I can easily go online and order whatever I want, at a much cheaper price. I chose to visit this establishment bc I thought I would receive a better experience with a personal touch. The lady last night was eager to help answer questions and sell me a ton of products- without mentioning that all sales were final! So disappointed. If retailers want to stay in business, make sure your employees are well informed and TRAIN THEM so they dont speak rudely to your customers.

Good Vibrations in Oakland is AWESOME. This is not your traditional Sex Shop. First, everything is well lit and everything is displayed with pride. Second, the products are all top notch, if Good Vibrations sells it there is a reason! Shopping in here doesnt make you feel creepy at all and better yet, the staff are well versed in the products and their uses. Aside from all that good stuff, they have some of the best prices on the net. Theres nothing better than being able to see the products up close and not have to deal with shipping.

Friendly and helpful staff, even got a discount on what I bought.Will definitely go back again.

Very helpful staff! Jamee helped us find what we were looking for and even tracked it down when it was out of stock. Highly recommend this spot if youre looking for something fun!

The most respectable employees towards a personal etiquette and confidentiality and assistance. Says Just Anita.

This is my new place to shop. IT IS HEAVEN. The staff is helpful, NON-JUDGMENTAL, and very nice.

Not at all sleazy. Staff are knowledgeable and nonjudgemental. Quality products and a vast selection.

Shop till ya top

Fantastic prices, fantastic products, helpful staff, great location

Good selection, very nice and helpful staff.

Everyone there is very helpful