NCG Monroe was my favorite cinema until COVID 19 hit. Then the theatre decided to make some big changes. Right from the start at the register you realize things are not the same. Prices seem higher and they ask you to pick normal or premium seats, so because I did not want to pay an extra 2 dollars per ticket for premium seats me and my wife decided to get the normal tickets. Biggest mistake of the night, when they say premium seats they mean regular reclining and soft chairs nothing special, but the alternative the “regular” seats are like sitting on card board, they have no back support, no leg rests, and overall my body hurt when getting up after 2 hours. They also apparently like the idea of making it very clear by segregating the “premium seats” to the best positions in the theatre. Then we sit down to watch the movie we paid 20 dollars to see and they leave the door open the entire time so that you hear the loud action movie Next door the whole time. I honestly feel like I watched 2 movies at the same time. So my honest opinion is that everyone is hurting right now to COVID 19 and this theatre seems to be doubling down on reaching directly into their consumers pockets and attempting to steal more and more money, instead of uniting everyone over the amazing past time of seeing a movie. I cannot and will not ever recommend or attend a movie at this theatre again, completely disappointed!

Great little theater to watch a movie, clean and cozy and affordable a well.

Great theater. New seating. Will be going back

Great Place. Very comfortable and clean. Seats are very comfortable. Decent prices. Friendly staff. Would definitely come back.

We love it here! Kids love free fill ups on slushies n popcorn. Plus they have a great selection of popcorn favors n butter. My kids always bring their blankets n kick back like were at home.

Went here with my kids this past weekend . My daughter and her friend wanted to see a different movie than my son and I but since she isnt 16 they wouldnt allow us to split up like we wanted to. Even after I showed proof of her age and giving permission to see the movie they still wouldnt allow it .so we all had to watch the same movie. Price is cheap but if you want to watch a different movie then your kids better go in the day time. Wont be back for this reason.we drive 45 min to this theater. Wish they would have specified on the website about the rules of under 16 no admitting without an adult to be with you the entire time.

One of the best families entertainment weekends activity specially if UCPS could coordinated it with studentship needs during the studying programs of the school year

I love this theatre. No one directly behind you talking or kicking your chair based on the recliner style seating. It does run a little cold so we sometimes bring a light blanket but I actually enjoy that.

Prices are normal for movie theaters. Normally clean and the snacks are great. Biggest plus for me is that you get to put your own butter and salt on your popcorn!

Very comfortable seating!

I love this movie theater its so nice everyones friendly. Movies are always better on a giant screen me&my fiance went to once a couple weeks ago and watch fantasy island we had a great time, the snacks are good only thing we didnt like was we had to keep moving chairs because the recliner parts were broken.

Been going here since I was a little kid. Seating is comfortable. But sometimes its so cold inside even in the summer that it makes you wanna sleep instead of watching the movie.

Great movie theater. The staff is very friendly the lines moved quickly. The popcorn was amazing. Seats are very comfortable but I do recommend you to bring a jacket its very cold lol. But overall a great place to take your family to see a movie!

Clean facility, not great on the guest experience though. We were asked after paying $28 and some change if we had a loyalty card,this was our first time here, when we asked if we could get credit for the $28 we just spent we were told NO because the manager that rang us through the computer and charged us $28 then asked if we had a loyalty card would not give the points for the money spent! Im not complaining about the $28 dollars, if your going to offer a loyalty card after you finish the transaction and not give the points for the money just spent,then dont offer it up at all!I would like to go back and enjoy the theater again,I would also like to fat the points for the money already spent.

My favorite movie theater to go to. The only reason they are getting 4 stars is because they need to do more maintenance on the reclining seats. Alot of them are broke and seem to stay that way for quite a while.

I love this theater. Lay back in the reclining seats and enjoy a good flick.

This is my favorite place to go to when you want to go watcha movie. Free popcorn refills and free drink refills. The pricing is good and the staff makes you feel welcomed. This is my first pick when i want to go see a movie.

I hate the recliners but you can not beat the free refills on popcorn and drinks! And since I live nearby, it beats going to Sun Valley. Employees are always friendly and helpful.

One of my favorite theaters! Reclining seats, unlimited refills on drinks and popcorn, free movies throughout the year, and discounts every Tuesday.

If fall or winter take a blanket and dress warm, they dont put heat on. Fair pricing in general

Great movie theater but needs to fix a couple of the recliners. Still enjoy going to this theater over all. Love you can add your own butter to the popcorn!

The movie was great. The place was clean, even the restrooms. There were only two issues I had. The regular popcorn for $5 is ridiculous. The sound on the movie was too loud. I had in earplugs and it was still loud to me.

Super comfy seats that recline and they keep the place pretty darn clean too

Very clean and comfortable. The only reason Im giving a 4 instead of 5 stars is because a lot of the chair dont work. Thats the only problem i had.

Enjoyed the Richard Jewell movie... but there are still some seats that need work. Please check into this. Thanks

I.remember when this was the place. When I was a child this place was always packed and brimming and they had a arcade. As anyone around the area knows it closed down for several years and has only been open recently.This new place is great! Its not the fun packed like it was in the 90s and thats not bad. The place is very clean and organized. They have several different food options. A large popcorn is only 6 dollars and they have collectible popcorn buckets and drinks. I got a large popcorn and drink for 15 bucks and the drinks are free refills. They have 4 coca cola freestyle machines.The best part is the cinema we went to had reclining seats and lots of space and the seats were very nice.The only downside I say is the lobby is well pretty boring. I miss the fan faire of movie lobbies.

Fairly decent movie theater. Seats are in need of some repairing. Some of the recliners didnt work properly. The ones that did work were comfortable though.

Free refills in popcorn, drinks.. recliner seats and discount Tuesday. Very affordable theater... maybe in the future they will get PDX in one of the theater

Great birthday place

Place was clean BUT, most of the reclining is broken. It took Me 5 minutes to find two together, working. Then I had to sit closer to the front than desired. Other than that, it was ok.

The movie was great,... Saw Gemini Man...great movie... But,...young kids who seemed to be dropped off were talking so loud ...I was 3min from going Madea on them kids.....other than that, Everything was good!

Always have deals going on. Nice place to enjoy a movie

Always love the movies just wish they were more conscientious about the volume. People with PTSD and brain injuries are at risk when even the commercials blast. Whatever happened to testing?

Enjoyed the NCG Cinema, easy to buy tickets and the concession wasnt crowded. I didnt give a 5 because the reclining chair wouldnt sit up right, it was locked in the recline position.

Clean and well maintained. The staff was very welcoming and helpful.

No long lines for concessions. Fresh popcorn. Comfortable seating.

Clean and nice. Seats are awesome, sound is good too.

I loved it and would recommend it to anyone!!! Its comfortable its reao ably priced, and always clean

Love this place very good for people with children love the way you can eat all the popcorn you want no matter what size you get and drinks very affordable.

NCG Monroe Cinema is a great place to see a movie. Its a quant theater with comfy chairs. You feel like you are at home when seeing a movie. Bring a sweater so that you dont freeze.

Always a great experience when I go. Its nice having a quality theater near my home. The only constructive critism I have is get some real nachos!!

This theater is a fresh breathe of air for theaters but also for Monroe. The prices are great. The drinks and popcorn are worth buying because of the free refills. The seats are comfortable. They keep the theater clean. Thanks NCG for coming to Monroe.

This is my favorite place to go see a movie. The prices on tickets and concessions are reasonable, and the seating is so comfortable. They also have a closed caption viewer, which is a must for me.

Always good. Theater is clean, seats recline and are nice. Doesnt have all the bells and whistles that bigger theaters have but less crowd and cheaper prices make all the difference.

I went there for my granddaughters birthday party. They have a party room that you must reserve but you bring in your decorations, table covers and gifts. While you are enjoying the movie in the reclining seats they decorate the party room for you and even blow up the balloons! Also they lock the door so no one else can get in. I highly recommend this theater!!

I really like this theater. Comfortable reclining seats. Not too close to screen, so if you happen to get stuck in front row, you can still enjoy the film.

Really awesome movie theater. You have free refills of popcorn and drinks which is awesome. Prices seem cheap for a movie theater.

This theater was actually quite good the movie was excellent that we saw because me and my buddy saw the mule and the seats were very comfortable granted they arent the electronic recliners. But they did recline and there were quite comfortable plus the movie theater was very clean which is really what matters. Also the people that work there were also very nice and very helpful.

The seating is just old chairs from your grandfathers house, and its placed flat on the ground, so if youre not in the first rows you dont have a good view. On the upside the popcorn is cheaper and better than normal theaters. Prices are slightly cheaper than a normal theater, but you get what you pay for. Place is a little dingy and could use a good cleaning and sprucing up...

Clean. Nice reclining seats. Normally have plenty of showtimes for any one movie and a variety of movies to choose from.

No complaints. Great theatre

Movie was great,employees were friendly and the theater was very clean.

Good reclining seats and good food. Average prices

Very nice and not as busy as other cinemas

Extremely clean with wonderful recliners to relax in while watching the movie. Tuesday night specials!!!!! $ tickets only 5 bucks each. Snacks are very cheap!!! A x-large popcorn or drink with free refills are also only $5.00 each!!! MY MONEY WAS WELL SPENT. I WILL BE GOING BACK MORE OFTEN.

My family and I always have a great time.

Great place to watch a movie and be relaxed!

Absolutely the best theater experience around.

Lobby is very clean & organized. Customer service is great. DUMBO WAS A WONDERFUL MOVIE!!!The good guys win

Nice staff. Comfy seats. Refillable drinks.

Very nice theater. Only complaint was the foot of the reclining seat needed replaced.

I had a terrible experience at NCG last week! NCG is my closest theater but from now on, Ill be driving the extra miles to avoid this place. Two teenagers were talking the whole time of the movie and absolutely nothing was done about it! When I complained, I was made to feel like the bad guy! The manager even said for me not to shhhh them. He did not offer me a refund, a free movie or try to stop the talking! I left before the movie was over very upset. The two teenagers got free reign to do whatever they wanted!

Friendly staff and great quality movies

Our favorite movie theater! We love the refillable snacks. I only gave 3 stars because the prices have increased. I took 4 people to a movie and it was over $50 for a matinee, drinks, popcorn and 1 pretzel. We will cautiously watch for coupons and other theater prices.

Best theater I’ve been to it’s always very clean the seats are recliners and very comfy

Love the free popcorn and drink refills. Theater is comparable in price to others. Recliner seats are good when they are in working order. Never had a bad experience yet. Id give 5 stars of this theater had PDX/iMax experience.

Love the seats and the free refills! Its always clean and the staff is always friendly and helpful. This has been my favorite movie theater since it opened!

Fun! And the seats recline!

Great place to see a movie!

Hot! I sweated through the whole movie

Couldn’t hear my movie thanks to the group in front of me and beside me. Asked the staff the please do something about the noise. They told me “They couldn’t do anything about it.” What kind of theater doesn’t ensure their customers can hear the film they paid for. When the talking continued I complained again, to which I was told by a smug security guard, “It’s a Friday night and it’s a thriller, what did you expect?” To which I replied, “To be able to hear the movie I paid to see and not have someone narrarate the film next to me while on their phone with the brightness turned up all the way.” I was then told to leave the property. At least they gave me a refund. Avoid this theater at all costs.

Fresh popcorn, reclining leather seats, great sound system, clean bathrooms, first run movies, great prices. Everything you need for premier night! I wont watch movies anywhere else

Nice small theaters. Clean chairs and facilities. Popcorn was good.

We loved the clean look of the theater. The reclining seats were an added bonus during the movie! Awesome place. We will definitely be returning.

A good clean theater that has comfortable recliner seats and a good selection of movies and times. The staff was friendly and my kids loved the popcorn.

Great place to go watch a movie. been going there since I was a kid.

We went for the Sundae afternoon movie, to see Bumblebee, it wasnt crowded. It was clean and the employees were very nice and helpful. The movie was great.

All of the employees were super nice and the area was clean!

Nice and clean theater with reasonable prices

We had a great time. We saw Little Foot. Loved the full reclining seat, popcorn was amazing. A totally great time.

Best prices around for movies and snacks.

The chairs are so comfy. The theater was clean and the staff was friendly.

Some seats were broken for reclining, BUT the staff is friendly and the popcorn is great

We go frequently and found everyone to be polite, quick with service and extremely helpful. We have been to the other theater and between the New York type crowds and he children out of control....well you know.

Good prices, nice facility. Unfortunately the area its located is next to a dumpy bar and there is a bunch of riff raff hanging around. They did a great job with the over haul, but its still lacking.

Lots os soda/drink options and flavors for your popcorn! Catch a matinee!!

Always clean friendly staff great tasting popcorn and ice cold drinks. Prices are reasonable and affordable. Always a great variety of movie selections.

Great place and not as high as other ones and just as great.

ANGEL HAS FALLEN was best movie ever!!!

Great place and good popcorn

The staff really seemed to want to serve you.... excellent atmosphere. Tickets were priced right and the seats were amazing

Great popcorn and drink selections..$5..00 Tuesday is the best...

Great Movise popcorn and Saints people Nick

I would have gave this more stars, but to change what made your movie theatre unique makes you no different than any other movie theatre. The highlight of this place was their awesome combo deals, and the collector cups and popcorn containers. While you may still have the collectables you did away with the combos that attracted new and old customers. All we got were the same old $5 here $6 there. The combos use to be $15-$18 for 2 large drinks and a large popcorn ($28 with tickets). Now you are looking close to $40 for your date nigh. The combos were the reason to go.

The seats are great and free refills at concessions was awesome!

Great seats! Free refills on popcorn and drink!! Love it

Very clean. Nicest quality movie projectors Ive ever seen. Went to see Ready Player One, and I can tell you I have no regrets. Also best seating with nice leather recliners.

Seat foot rest was broken but the seat was comfortable and I had a good time with my friends watching the movie.

Smaller cinema with cheaper prices to match. This theater offers a good balance, its a bit older, but the chairs are comfy, the screen looks good, and it sounds good. Great balance of economy and quality.

I do you want to say that I have always loved the new Monroe movie theatre but they need to get their chairs fixed because half of them dont work and its very uncomfortable LOL. I think sometimes they over pack the theater and its very hard to find seat for us to sit together. But all in all, it was a great experience to see the movie with my kids the Grinch