My family and I had a great first time experience buying pur travel trailer from Johnnie Walker. They make you fill like family when you walk in and when you become famiky after purchasing they make it seem even better. Kevin was our salesman and was very knowledgeable about the brands of trailers and points you in the right direction if you tell him what you are looking for. Valerie made the financing paper easy and fast as she was organized and ready to go. We will stay with JW moving forward.
Mark was our salesman and he was absolutely awesome!! He was very friendly and very informative. I can not say enough about the staff. Everyone is so friendly and willing to help. We bought our first RV from them and we could not be happier!
Ashley at Johnnie Walker is amazing! She took the time to help us get pricing for two different models and went over all the pros and cons of options based on what wed be hauling with and using our camper for. We ended up buying a camper elsewhere as we fell in love with a Forest River product that Johnnie Walker doesnt sell. Had they sold the model we wanted, Ashley would have definitely gotten a sale from us. Thanks again!
Outstanding experience! Jim S., sales, was an absolute pleasure to work with and helped us find the right travel trailer for our family. He was kind, professional and responsive. Thank you to Ronnie, sales manager, Valerie, and Brian, service. It’s clear that they value their customers and reputation. I’m referring everyone to Johnnie Walker RV! You guys are awesome.
Salesman, Kevin, outstanding! Service and Maintenance guys, David and Kyle, dependable and fantastic! I mean the whole crew there is amazing. Great experience!
My family bought a brand new, $60,000, 5th wheel from this company and have only been in it for about 25 days. They live in northern Nevada where it is 11 degrees out, and dropping, and have had there furnace break twice. The sales managers and service technicians have offered absolutely no help in a solution to getting it fixed, and have basically told them it’s their problem. I also live full time in a 5th wheel and recommend RV living to everyone I know. However, I will NEVER recommend buying from this dealership. From our experience, they don’t care about the customer and only care about making a sale no matter how shady of a deal it is. DO NOT TRUST THESE PEOPLE WITH YOUR MONEY.
Told they could make a deal with 16k down handed them the cash started to get the run around went to go pick up unit it still wasnt ready and always had a excuse finally after a month told them to give me my money back which they did 3 months later would not recommend I know I wont be back to deal with them what so ever for any reason again even it they were to give me a rv they can keep it if you deal with them error on the side of caution and never pay them in 100 dollor Bills cash when dealing with them use another form of payment
The process of purchasing our new trailer was surprisingly easy. Ashley made the process painless. We are looking forward to doing some traveling.
Really friendly staff when purchasing.Customer service after purchasing and warranty 0!!!Purchased this with a 30day warranty!!!Twice I contacted them.First time electrical issues I got told to fix it myself.The second time I got the excuse “that’s not covered” and was told again to do it myself.I had just explained to them what I had done tracing the issue, I wasn’t heard.Then I followed up as I’m still waiting on this new mattress they were ordering. To be lied to!!Whilst I am very capable of fixing every issue I have came across, my abilities shouldn’t be taken advantage of.The only reason I’m writing this is they lied!All trust and respect went the moment that lie came out.
My experience on October 3 2020 was very good with Craig Crevling.I decided to give Johnnie Walker RV 5 stars because Craig Crevling always has time to listen and show concern with respect about the problem you have with your RV. Hes always looking for a positive way to make you feel that its important what youre worried about and has a very special vibe to lower the discomfort and frustration i brought. My husband and me we are glad to know that he will soon resolving the damages that our RV has and that we will enjoy 100% of the purchase we made in June 2020 of a 2021 RV Jay Feathe X172.Thank you very much Johnnie Walker Rv for having an excellent employee and Manager who strives to make your customers feel great. CongratulationMiguel & Ana Diaz
This is the 3rd RV I have purchased at Johnnie Walker and it was the best experience yet. Angela was my sales lady and she as well as Ronnie, Bill and Leeann were fantastic in the way they worked so hard to make my purchase not only a great buy but a truly family experience. They care and the service continues long after the sale for years. That is why I will keep going back to Johnnie Walker RV. They really do care and want to make my every purchase a dependable, pleasant and memorable occasion. This is the only place to buy an RV and I would travel from anywhere in the US, Canada or Mexico to buy from them. There is no pressure just good honest and caring folks the want you to be satisfied for years to come.
Very nice place for RV shopping. They have 3 stores to check out. Kevin was a very nice sales person and, when we are ready to buy, we will look him up!
Everyone at Johnnie Walker was super friendly and helpful, our salesman was what you would expect friendly yet fast to want a signature on the line. We got a fair price on the toy hauler we purchased and were happy with the whole purchasing experience. Now for the not so happy news, we purchased our Heartland Torque back in September and have used it three times but have had to take it back for service 6 times. The service department folks are nice to talk with and are very knowledgeable, but it takes on average 3 -4 weeks to get an appointment not to mention having to take time off work during the week since they typically only accept intakes Mon – Fri 8-5 and there is also having to hook it up and drag it down then go pick it up again. I don’t blame the dealer for all the issues, but it would be nice if they took notice of how many times I have been there and offer to come pick it up and drop it off. I personally will never purchase another Heartland product again given all the problems we have had that were clearly quality control and poor workmanship at the factory.
My experience was good the workers were nice, patient, and very lovely to work with!! After looking at a couple RVs we found one that looked great! We were told that they would empty the tanks and check for propane, we were told that it was a great RV. So we were very excited to get it and set it up. Well the excitement went away really fast! The black water tank was full of poop, the pressure valve was broke, the igniter for the water heater is broke, the valves are broke for the black water and grey water tanks, the battery is dead, the is a major water leak somewhere. We have had to put almost a grand into this thing and we have only had it for a week. Its sold as is but it would have been nice to know that there was so much wrong with it so we could have been prepared or we could have looked at a different one!! Now we are stuck with the money pit. Very disheartening, and a hard pill to swallow.
As always fast,friendly, customer service..
The sales man was awesome very informative. .
My family has been dealing with Johnnie Walker RV since the 70s. Always the best if you are buying an RV or having it service. Special thanks to Ken and Ed in service. They are the best!!!
Will b going back to get one very nice place
Awesome experience at JWRV! Kenny was great and we are excited to be RV People!!
Jim is the man you want to go and see, patient understanding and never pushy as a salesman.
Thank you Walker F. for EXCELLENT customer focus and customer care. This is our third rig with Johnny Walker and 2nd with Walker. He watch for the model we wanted, got it, called us and the rest is camping history. We will ALWAYS purchase from Walker as he must be the coolest sales guy on the lot! Thanks again, to Leanne for helping and Walker, YOUR THE BEST!!! Happy Camping :-)
What an amazing experience from start to finish!!!Cutter, Dustin, Leeann, and Kyle are absolutely wonderful.Everyone we dealt with is amazing.We are Johnnie Walker customers for life!!
My husband and I walked in to Johnnie Walker just to look around and see our options. I didnt know much about travel trailers so I wanted to see one for myself and what would work best for us. Walking in, immediately we were greeted with a warm smile and assistance from Steve. He was so kind and helpful we ended up buying one same day! Everything was smooth and seamless we were in and out in 20 minutes a few days later with our 2016 trailer which we love! Then, my brother came a few days later and was treated the exact same way! Thank you guys so much for your help we will for sure recommend them to anyone. And Steve, Ill be mailing back your green frog haha!
If you are looking for an RV or simple motorhome for your next vacation or retirement, this is the place. I felt like I was part of the family. Cant wait to go back.
I haven’t personally purchased an RV from this place, but I did deliver one. Mark,Robo, and Greg were as genuine as they come. I’m not getting paid to write this review, I wasn’t asked to write it, I know in a world of hate we have no problems writing about our complaints when it might be just a reflection of our day. If we are in a bad mood, little things will set us off and we will have no problem complaining. Do you also have the fortitude to write a good review when you’re in a bad mood ? Try it. All I’m saying is be like these guys, genuine. Tell Robo, Greenbook was a great movie.
If you are looking for a RV this is place. Service is amazing.
Worked with Kirk in the service department. I had nearly $8k in cosmetic damage on my 2018 heartland due to a puncture in the side. They got my trailer looking brand new. Great job.
Went back to Johnnie Walker RV. They help me on everything possible Im happy with my RV . thanks to the service department. Everyone was great . I could name some of the guys, but they are a team they all are willing to help. Thank you .
Great staff, Stein was the best salesman ever
I was helped by two wonderful associates, Christine and Troy. I highly recommend either of them to help you find what you are interested in, and the the price range you can afford.Through out my time spend at Johnnie Walkers I was impressed with the friendly people who work there, in every area, whether it be sales, parts, tech support, mechanical and financial. Everyone I have encountered was extremely professional in every aspect.I will diffidently do business again with them. I would highly recommend this company to anyone who is in the market for and RV. It is a family run business and they are awesome in every way I can imagine.Thank you Christine & Troy for treating me so special!!Dee
Not much choice for small RVs to tow behind my wrangler.
Professional sales people
Buying any kind of recreational vehicle can seem daunting. Johnnie Walker RV has been great to work with. CJ was our rep and he really took the time to help us through the purchase. Darcy was also instrumental in getting the deal done. David in parts and service gave us a thorough walk through of our new tent trailer and we feel ready to take our family out this summer.Everything is clean, fairly priced and they are willing to work with you for payments that you can afford. Also, they have a slushie machine there that is to die for! (That last part is from my husband. He must have had 4 in two hours)
We had a great experience at Johnny Walker rv. Mark our salesman knew a ton about RV’s and that was great for us cause it was our first purchase of an RVWe bought an attitude toy hauler and so far it’s been greatWhen we got there from Utah to pick it up they had it in there dealership RV park All hooked up and ready to go FREE!They also saved a spot next to us for our friends with a motorhome FREE! and had one of their mechanics help themThey also had one of their mechanics come out and show us every aspect of the Toy hauler and he was able to answer all the questions we had.We only stayed one night but they offered us an extra night in the RV park free as well that we wanted to get Out on the roadIt really helped to be able to stay at the dealership RV park and have mechanics there at our beck and call to fix anything or answer any questions.Thanks Mark will see you soon
I HIGHLY recommend Johnny Walker RV over Camping World and others. Three locations in Vegas, amazing inventory for whatever size/type of trailer youre looking for, but most importantly some of the best trailering people work there.Parts cans be pricey (I recommend etrailer.com for parts that arent time sensitive), but their service center is good too.4.5 stars
Great location... 3 parking lots full of RVs... Theyve been around as long as I can remember. Great service and low fees!
Calling three times ( left message) never called back ...to get an appointment for a 2019 Montana service 2 months ahead.... finally reaching someone just to tell us they don’t take any service work if you didn’t bought your rv from them especially under warranty! What a lousy service!! The feedback below just confirms the lack of attention: I did ask for an appointment 2 month ahead! This dealership just wants to sell units but not back the owners up with decent service and support!
Great, Friendly, Efficient. Reasonable hours. Big help with repair.
Good Service.. friendly staff.
Bought our camper here and honestly it was touch and go at first but Jim totally kept at it to help us and was amazing at staying on top of it all when I got down to the details of what we could afford and what we were able to do for our first camper. Highly recommend seeing Jim. The process was so much easier with him helping us navigate everything.
Nice people...not pushy...took time answering questions....thank you
Had the part we needed at a fair price.
2nd time buyer from johnnie walker top service and customer care always with all the information and a friendly atmosphere
Sales rep Angela AN finance manager Ronnie. Absolutely awesome I note sounds like a cliche but they absolutely treat you like family. Review from Paul from Texas
Good selection. Nice and knowledgeable guy at counter
Great dealership the best RV store in Nevada.
Great place to stop into the parts store on Saturdays.. Staff are always friendly and helpful even when youre not sure what an RV part is or called .
3rd RV weve bought here. Wonderful people to work with. And they have you stay the night tongued everything and show you how it all works. They take their time with you.
Parts department very knowledgeable and helpful.
Excellent customer service outstanding products.
Joe in parts was awesome
Very excellent service. Looking at new Motorhome and feel very comfortable with salesman steve Van Hoose.
Family owned and operated for quite a long time. From Johnny himself to all the way down the chain, the complete staff is totally family-oriented and are an amazing bunch of people. They have always done right by us and their sales process is very comfortable. I highly recommend this place is you are considering buying an RV.
Great place with great staff. And can always answer my questions without making you feel inferior. Very welcoming
My wife and I bought our first RV here a few months ago and had a great experience. We worked with Walker and Sherry. They were both very helpful and not high pressure at all. Even after we bought the RV any questions or help needed they have really been there. I highly recommend them!!
Very helpful and a good dump service.
Used car salesmen. Its that bad. They hounded me for my email address and phone number... I said NO.
Very friendly staff. You can purchase replacement parts. And they have a dumping station available.
Our experience today was exactly what we had hoped for. Robo was so fun and informative and we are really looking forward to working with them in the near future. The company as a whole is one that we were hoping to find with regards to customer service. We definitely like the idea that its a family-owned business and that they are willing to work with you and serve you until you are totally satisfied. We felt right at home.
The whole experience was very PROFESSIONAL and positive.Everyone is friendly and skilled. Will gladly recommend to others
I would highly recommend Johnnie Walker RV as the place to go for your RV needs.We went to Johnnie Walker RV for a RV and we had the greatest experience ever .The salesman were honest and upfront, and didnt try any kind of sales tactics to make a sale better for them . They were honest and sincere and got us the best deal for our trade, as well as every experience after that has been phenomenal.The parts department generally has everything you need and if they dont have it you can order it and have it within no time so you wont be left sitting at home instead of out enjoying yourself in your RV so we want to say thank you to Johnnie Walker RV for everything they have done, we highly recommend them
Our experience at Johnnie Walker RV was very positive and cordial. Christine was very pleasant to work with and will definitely recommend her to any of our friends that express an interest in purchasing an RV. If we had a negative our only concern would be that we felt somewhat rushed in our decision process. Was not a big problem just a minor concern. Christine is awesome and an asset to Johnnie Walker RV.Chase was also very pleasant to work with. He seemed to really know what he was talking about. Very knowledgeable and easy to work with. Chase definitely is an asset to Johnnie Walker RV.In summary, in the future if required we would be more than happy to deal with the two of them. If all the Johnnie Walker RV team are like these two, you have an awesome team. Looking forward to future visits.
This is the best RV dealership I have ever worked with. Everyone is very friendly. No pressures.They even have safe sites to stay in your camper at no charge for a few days to make sure everything is working as it should.It is extremely likely that I will buy here again.
I am so impressed with Johnnie Walkers Rv that I would actually give them 10 stars. The gentleman who assisted me, {Cutter} was the epitome of professionalism. In the short period of time that I spent in the sales office, I had brief conversation with nearly every living soul. In that short time I knew I had come to the right place. Right then and there I knew that I was now a part of the Johnnie Walker family.After the final paperwork was signed and noted I had not one fear or second thought of my purchase. I was extremely satisfied with every aspect of my experience with this company. The comfortable feeling I had with the sale was followed by the comfortable feeling I had with being a new member of the Johnnie Walker family. If I experience a problem in the life of my purchase, the Johnnie Walker family is there for me. I strongly urge any and all that are thinking or wanting to buy an RV of any kind, to visitJohnnie Walkers Rv before you go anywhere else.Photos to come soon...
Johnnie Walker RV changed our RV buying experience. Never have we dealt with a place with such high standards for the customer. We were purchasing a 2019 North Trail 33bkss, when we went for our walk through we noticed the super slide had been damaged and poorly hidden by the factory. Johnnie Walker would not sell us the unit, instead they contacted the factory and made them give us a 2020 North Trail 33bkss at the same price as the 2019 with a larger A/C unit. This action speaks volumes with me. Mark our salesman and Pat are both very honest and honorable men. We had some up and downs through our purchase adventure, but Jonnie Walker stood behind everything they had told us. I would highly recommend them to anyone in the market for a travel trailer or rv.Thank you very much Jonnie Walker, until our next purchase.Update May 2020: We have had quite a lot of problems with our unit. Johnnie Walkers done there best to fix them, but its frustrating to spend that kind of money and have stuff break every camping trip we have gone on. We attempted to trade in the unit on a new full time Jayco North Point and ended up going somewhere else. As return loyal customers they were almost $10k price difference from a dealer that we have never dealt with.
We purchased a new RV Travel Trailer from Johnnie Walker RV. The sales experience was the smoothest and easiest I have ever had purchasing any vehicle. The staff could not be more courteous and professional. Every question was answered completely and we really appreciate that. The RV is great and everything is working fine. I highly recommend Johnny Walker RV for anything anyone may need concerning an RV.
Very nice RV business. Mark and his brother Steve great sales staff. Found the right Thorn Chateau RV for my family.
Mark S. Was a wonderful sales person! No pressure to buy and made the deal happen. Went through their schooling with Jose, who was very knowledgeable and did not rush us through this process of buying our first travel trailer. Leeann helped us with the final paperwork and was the sweetest!! Very happy with our experience with Johnnie Walker thus far.
We purchased our 5th wheel from JW about a year ago and recently had it inspected and repaired after our first long road trip. These guys never disappoint - such a great sense of customer service!!! Got all our minor issued fixed within a couple of days. Everybody is really nice and friendly there, Braden and Cole in service department are really helpful and professional. It is a great company to deal with, we really glad we chose to buy our rig from Johnnie Walker!!!
I was a little disappointed after spending some time in my used travel trailer. I was given the impression that the trailer was only 3 months old but a closer look showed that it was actually a year old and had seen some hard use.Im still working with the dealer to correct some issues that were preexisting but since we purchased a warranty with the trailer, we expect them to be fixed.Our salesman was very nice and has been helpful every since the sale.This was our first trailer and so there were a lot of questions we didnt know to ask and so were paying for some mistakes we made simply because we didnt know what to do. Im also very disappointed in the quality of this trailer and was given the impression that it was one of the better selling brands because of the quality workmanship. In truth it was slapped together very cheaply and doesnt look as if it could withstand a lot of constant use. And at a recent gathering in Arizona of over 500 RV enthusiasts I only saw one other Travel Trailer of this brand and it was over 20 years old and parked permanently.It may sound as though we are not happy with our purchase but thats not the case. Johnnie Walker has a well deserved reputation and I would not hesitate to shop there again. However, in the future I will take much more time and look very closely at all of the details and especially the claims made by the salesman.
I dont feel they took my needs serious enough. Showed me one option then literally walked me.out the door. Very dissatisfied and will not be buying from them.
We dealt with Tony and was very dismayed by the bait and switch technique . We drove over two hours to buy a certain trailer to be let down by Tony. I would highly not recommend this place.
We just purchased our first RV - a toy hauler from Robo at Johnnie Walker. Everyone there was amazing and helpful from sales, to finance, to service, to parts. We were treated like we were buying the most expensive RV they had. They truly understand customer service, how to give it and why its important. They have a customer for life. We stayed the night in their campsite to test drive the trailer and had the best time - which just showed us how much fun and enjoyment well have over the next several years. We were treated and continue to be treated like one of the family. Thanks everyone!!!
The best buying experience, no pressure, and our salesman Jim was very knowledgeable and very helpful in our purchase.
Very helpful, no pressure salesman (John). Wide selection of class A & class C motorhomes as well as retro baby trailers. Good prices.
Needed some help on parts purchase. Joe (Parts) went above and beyond the line of duty to assist. And he had the owners blessing to do it! Great team effort.Thanks, Guys!
Of the several RV parts departments that I have experienced, Johnnie Walker RV knows what I am looking for, even though my discription sometimes is a little off. Real down to earth and honest bunch of individuals. Other than always wanting things for less, I have no complaints with the staff. :)
Outstanding dealership - great service and knowledgeable/friendly sales staff. Based on my personal experience, you cant do better.
Shawna was amazing! She made the purchase extremely easy and quick. She even shopped around for the lowest interest rate for me! Amazing. 10/10 would recommend.
Service guys filled my hard to fill camper propane and I was able to use their dump station free of charge.
Troy, was a great customer to BBV POWERSPORTS. Please give him some love and some business my friends.
I will Never give them the time or satisfaction of buying a RV from them. Stood there and NO ONE acknowledge us. We even said hello and Nothing!!! They lost a good sale!! Cash in hand ready to buy. Here we come Findlay P.S. This is when negative star needs to come in play.. Ugh..P.S. ok so there were other customers in there the time we came in?? I call you out and completly hog wash!!! One lady was typing and didnt even look our way!! The others were in a room with a window looking outside..saw us walk into a RV and no one came out!!! (Granted I will give you this, Unfortunately we came in late so timing was off on our part. About 40 mins to closing) still doors were open and said you were open. Which means open for business!!! Three guys Bullshitting, not wanting Extra paperwork and didnt want to make a sale Period!!! Because it was so close to closing!! Customer service surly has changed which is sad sad sad... And if you are the owner, might want to retrain them.Ohhh Btw kinda ironic I produce training videos and how to represent and encourage sales. Something you need to check into!!
So happy with Tom our sales person, he took his time with us, was very knowledgeable and patient. Our plan was to just look around but we ended up buying. The only problem with our brand new 17 travel trailer was the day after we had brought it home we noticed one side was rippled. We are currently waiting for a call to repair. Over all everyone was friendly, offices were inviting. Love the candy bowls. Huge selections . Let yall know once repairs are done how service and repair department is in comparison to the rest of our experience. I must also mention Leann while closing on our paperwork very sweet and Rod from the parts department.
We have bought two RVs from Johnnie Walker and had a great experience both times. Its a great family owned business that treats everyone fairly. They make sure you thoroughly understand how to operate the RV before you leave the lot. Im sure one day well upgrade and well come back! We had friends that bought from Camping World and had a much different experience. It made us grateful for the great customer service from Johnnie Walker.
They are the BEST in the business. From Sales to Service. The Ultimate experience for buy an RV. Joe and Ronnie we are truly grateful to you for guiding us through the process of buying our 1st and 2nd! Living the new life and the fifth wheeler is amazing! We will send everyone your way...
Our sales person, Angela Beal, was great. Very helpful, not pushy. She showed us many units, and was patient while we decided what we wanted. We had a special circumstance, and Angela was instrumental in finding the best solution! We truly appreciate the trustworthy person she is. Wonderful experience
I just love this company! Every employee here loves their job and they know their stuff! You camt find too many places anymore where the only reason employees leave is they retire or move. THAT is the kind of place you want to do business with. The service is great and the coffee is good.
The people here are very pleasant! Loved our experience and our new trailer!
This was my second time purchasing a travel trailer from Johnny Walker....the first was in 2008 and both experiences were top notch! Jared was my sales person and he found exactly what I wanted in order for me to move up to a bigger trailer with a great kitchen! He was in constant contact with me through the entire process and I really appreciated the fact that he listened to me and addressed my every question and concern. I highly recommend Jared and this dealership 100%!
Excellent buying experience. Worked with Dustin who was straight forward about purchase prices. He found our what our parameters were and got straight to business. When we picked up the RV, the check out process was informative, complete and friendly. We feel we got a good deal and got what we wanted in an RV.
We had dealings with them off and on over about 3 months due to some challenges on our end. They were great to work with and finally after some work we ended up in a travel trailer perfectly suited to our needs. Every single person we dealt with was professional, patient, and so helpful. We highly recommend them and will definitely bring our business back to them when that time comes. I honestly cant say enough about them, especially Gina, in sales, for her extreme patience with my never ending text messages! Again, would highly recommend.
Really enjoyed dealership but after comparing the price of the unit i wanted they were 12,000 dollars over priced.
Drove from socal to purchase a used travel trailer. was able to get a better deal than advertise price. made the process fast and easy. great experience will recommend it. it was worth the drive.. thank you