I waited 20 minutes on hold trying to get help to deposit my week with Interval International, then I was cut off. Most resorts Management Companies have an direct online deposit capability. Every year I go through this same frustrating process and every year I request that VRI upgrade its system to provide for direct online deposit. After 5 years, they have yet to do so!!! This is a totally unacceptable care of their clients.

This review is specifically related to a stay at San Clemente Inn, but VRI is the heart of the problem with the stay. Avoid them! This was not an “inn” or a “hotel.” They already have timeshare folks money, so they don’t have to impress them. They aren’t there to impress anyone. We stayed for 5 nights. On the last morning the cleaning person opened the door at about 8:45 demanding we get going. I told her we were getting ready. She heavily sighed and proceeded to stand outside the rooms glaring at us for the next hour and 15 minutes. Check out is 10am. A 10am check out is already ridiculous. 8:45 is insane. We had 3 rooms. We had vacated one of the rooms by 9:15 and we told her. She rolled her eyes and still stood outside “mad dogging” us. They didn’t clean any of the rooms once during our stay. Towel exchanges was the extent of their housekeeping. At $205 per night/room you would think you would get a little service.The service we did get was in the form of a $75 per room cleaning fee. Over $3k for a 5 night stay wasn’t enough $$$$ for them. Remember they never cleaned the rooms during our stay. When we called to find out why there was an extra charge on our card. The manager proceeded to scream at us. When it was explained that no one cleaned our rooms during the stay we were yelled at, “we don’t do that!” She told us they don’t care about repeat customers. Lesson learned. Avoid all properties managed by VRI and stick to branded hotel chains.

They have amazing customer service