This is a good theater, but you guys really need to post your phone number. The 1-800 regal phone number is useless, and does not answer the questions that anyone would have when calling a local theater. Its very annoying that you dont have any way to call you.

I LOVE THIS PLACE! They are so gracious in letting The Point worship here. Also, really comfortable chairs and a great place to praise God and also aside from that see a movie.

Amazing cinematic experience. This is truly a classic example of a safe, small cinema that plays independent and international movies. The theaters and bathrooms are always clean and the staff are professional. I’ve never had a bad experience at this Regal cinema. Thank you for providing an awesome venue.

Good theater that plays smaller indie movies. It doesnt have the most lux seats, but sometimes the recliner style seats can be distracting. Have never had a bad experience and have seen many great movies. Staff is nice and concession selection is adequate. Good place to visit on a quiet afternoon.

Good place to watch Indian regional movies in East Tennessee. It would be better if you get Kannada movies also.

This is an old place. It was a great surprise to see how well it is kept. It doesnt have the bells and whistles that the Turkey Creek store offers, but it wasnt crowded. Parking was very close. This is a great alternative to the newer theater. I will definitely be here again. It is comfortable and non assuming.

This theater may have some age on it but theyve managed to stay relevant by showing some movies that are not always distributed to other Regal theaters. For instance, just saw the Bio on Linda Ronstadt, The Sound of My Voice (Fascinating!) which was only showing there in Knox. Add the fact that they now sell beer...whats not to like?

An older theater that has a great selection of smaller budget, foreign and original films. The customer service is also quite helpful, clean restrooms, reasonable prices and usually not too crowded. I really appreciate this theater.

Very nice place. I think my friend scared the movie employees with his jokes. He was complaining about the cost of the movie. He didnt mean anything by it thou, just tried to have alil fun with everyone before seeing such a serious movie. My grandchildren loved the theater rocking chairs too. I would recommend this place. Employees were nice & seat were comfty.

Its... Okay. Its a shame that a city of Knoxvilles size and with a large student population doesnt have a better selection of art-house theaters. Im comparing my experience with truly intimate screens like the Magic Lantern in Spokane, with about thirty total seats and the popcorn is cheap and comes in a big bowl like youd have at your own house. Tickets, popcorn, and an adult beverage for like $15 and a cozy feeling. Downtown West is a leftover multiplex that had the normal blockbuster films when I was a kid, and I have plenty of good memories from the place, but its been converted to a sort of second run and art-house mashup with the few of the amenities of either a good indie theater or a first rate theater for the big films. Its seating is basically flat, not stadium, but the prices are jacked like a modern multiplex. I caught a matinee yesterday with a single beer and a small popcorn, for nearly $30. Its convenient to my house but Id absolutely take my business to any other indie theater if it opened.

Was very clean and comfortable. Staff was friendly and helpful. There were lines running through the middle of the screen which was distracting.

Great service! Chairs are a little uncomfortable for people as short as me. Still a favorite place to see a movie

Old school theater. No stadium seating or reserved seating. Seats were very comfortable though. Very nice staff and concessions. They usually show smaller release or foreign films here.

The employs did an absolute great job could not ask for better workers. My family had a great time watching Star Wars Rise of skywalker.

They show so many foreign and independent films, unlike other theaters in Knoxville. Ive been going here for twenty years. Absolutely love it!

Very laid back compared to Cinebarr and downtown. They have their own parking lot too so if you are running late you can make it in quickly.

Really enjoyed our experience. We went on a Sunday afternoon, just a handful of people in our theater. Prices are good, and many refreshment options.

Awesome unique movies, true gems are shown here!!

Downtown West often has what I call blist films. Really good but not usually available at the big theaters. My favorite place for movies.

This is a great theater, with a wonderful range of movies. They show many movies that we love, ones that are not shown at other theaters in the area.

Great theater location. Very nice seats and other amenities.

One of my favorite theaters in town, and has a very helpful staff.

Seating is poor compared to modern theatures. Seats reclined too far and person in front of you can get in the way. Tiny screens dont help. But i like they play a variety of movies.

Nice clean and not too busy so one can enjoy watching a movie without all the traffic of persons in and out.alot of room in between the so one can actually stretch your legs or cross the without hitting the seat in front of you

Independent and foreign language films for the win!

This theater is a hidden gem in Knoxville. Easy location to get to and comfortable space. I attended this theater for a special showing of a wildlife rescue documentary. It included a Q&A session. Concessions were conveniently at the front.

If some tall is in front have to move.

Nice people. Clean Theatre

A nice, small theater. Good service. Well maintaned. Great sound and video quality. Ill be back.

LOVE Downtown West Theater for their GREAT selection of films shown nowhere else in the Greater Knoxville area ... Visit at least twice a month!

Nice place, comfortable seating. A place to see some really good off beat movies.

This is, by far, the worst Regal Cinemas in Knoxville, Tennessee. Not only is this theater in need of renovation, but the Mens Room had fecal matter bubbling through the drain in the floor. The only good experience was the lady and gentleman working the concession stand. They were both extremely nice and offered immaculate customer service.

Friendly staff and the theater was not crowded

We always enjoy going to the movies there. Its clean and the people who work there are friendly. They offer different movies and get some real jewels that you dont see elsewhere.

Great theater!! Thanks for wonderful popcorn and allowing me to get butter throughout!! Good selection of movies, nice staff, clean theater.

It was easy access (I am disabled). Plenty of handicap parking. Seats were very comfortable and the staff was very helpful.

This theater shows movies that dont play in most theaters. Indie stuff. Very worth it to drive to.

Cozy small theater but it was CLEAN and the staff was friendly.

Great movie theater! Pretty quiet. Not overly crowded. Plays more of the indie movies.

This theater is an asset to Knoxville. Ive lived in much bigger cities that didnt have an 8 screen theater dedicated to independent film. While the theater itself is older than other regal locations, they do have a lot of the same amenities including Starbucks coffee and tea. I found the staff to be faster and more friendly than pretty much any theater Ive been to. It was a very nice surprise! We are usually the ones holding up the line while our cashier prepares our hot tea. But this place is a well oiled machine! Walking into our auditorium I immediately noticed how clean the theater was. While it is an older theater and they dont have stadium seating, the seats were very comfortable! After reading someone elses review, we made sure to select seats that didnt have seats directly in front of us. The theater filled up fast but everyone was polite and adhered to the noise/cellphone policy (worth noting since this is still a rarity). The audio and picture for our film was great (The Shape of Water). My only complaint would be the super small bathrooms. Lines were out the door.

My fiance and I were thinking about coming to this theater to see Shazam last Monday, only to find out that they arent playing it...or any other blockbuster films either. All of these movies that they are playing are ones I havent even heard of. No Captain Marvel either. I dont understand why this Regal Cinema Theater doesnt play New Releases that other theaters do. Can somebody answer that for me please? We ended up going to the Cinebarre in West Town Mall instead.

Best movie theater in knoxville by far! Its small & quaint, and it serves beer, which is always a plus. Most importantly, its the only theater in town that plays more artsy, experimental, and (some) foreign films - this is while all the other theaters in town host the exact same commercial (expected) blockbusters.

This is actually my favorite theater in Knoxville. Part of the reason is that I love the atmosphere of downtown Knoxville, but aside from that, this theater is always clean, never too crowded (even on major release dates), and it has a good vibe. Theyve just installed a bar in the lobby of the theater. I havent tried it, but I would except for the fact I dont like to drink before watching movies. This is a top-choice theater for enjoying a movie in Knoxville.

Great theatre for those arty and foreign films that a select audience wants. Just saw Wont you be my neighbor?. All Regal perks are honored here, though I noticed the senior tickets are a little higher than the regular Regal theatres.

I love that they play movies that no other theaters in town play. With Movie pass, we end up going there a lot for refreshing content. I do wish the seating was more of a stadium style, but this is a little gem

Second year at the Best Picture Film Festival...even better than last year! This theater is the perfect location and has a different selection of food and beverages (alcoholic included) than other locales...and all with a crowd interested in film...no screaming youth.

Wonderful and 1/2 price popcorn with a refill.

Over priced. $28 for a matinee for two plus a small bag of popcorn. If regal would adopt a fair price policy on snack bar items, they would grab all the business from other movie chains.

Terrible, we got up an left, since I have spokenTo others who did like wise. CouldntBelieve two great Actors & DirectorCould stoop that low..

Great movies (saw The Shape of Water), very nice staff, comfortable seats. Only tiny problem was that we arrived a couple of minutes late and could not see at all, it was so pitch black in the theatre. Some row lights would be nice....but again, our fault for being late. Love the movies shown there!

Great theater to watch not so common movies. Also convenient to where i live in the area. Just saw the movie welcome to marwen.

I am an avid movie viewer and with my recent purchase of MoviePass I go see more movies than ever. I say that because I’ve been to many theaters, and this theater stands out above all others. The staff is incredibly helpful and enjoyable to talk to and ask for recommendations on movies. They have, available for purchase, good draft beer and wine. The theater is always very clean with screens and sound that work well. Last, the abundant variety of movies that are shown here is so refreshing. Instead of just showing the explosive/action driven summer blockbusters, this theater also shows many incredible indie films. 10/10 would recommend!

Very clean very nice staff

I have been watched movies so many times there, every time something n something wrong!! Normally I m not the person who complain over little thing, but now I guess this place need to be improve!!As I said I have watched movies many time this at place every time I go there THEY CHARGE DIFFERENT PRICES TO ME N PROBABLY MANY MORE PEOPLE !!!! WHYYYY ?? When I asked the guy he replied to me “ ohh it’s the night show cost 5$ extra then the day shows, if you cone early n get tickets it’s cheaper”” I was piss off, I don’t know what to say but ridiculous !!!! Popcorn !!!!! I got the badddd popcorn, I wouldn’t go replace the popcorn but the girl who gave me seems like very hateful to me !! Seems like gave be garbage !!!! Even they had a lot freshly poped, she gave me from bottom !! There were not even that many people who would buy that popcorn but still she gave me the bad one !!!So literary I m super mad at this staff who are Lazy n cheaters!!!!

This theatre is old but they keep it spotless! The theatre rooms are quite large, spacious and comfortable. I love that they show unique films you wont see at other theatres and its never so crowded you want to jump off a bridge. Prices are good and staff is friendly.

In my opinion watching a movie here is a big waste of money. The theater is out dated, and they don’t give you free refills on drinks under a large. I spent $5.99 on a medium drink, and was surprised to find out that they wouldn’t refill my drink. Save time and spend your $40 movie night budget at a theater with refills lol.

So I visited this location on Friday afternoon to see sorry to bother you at 1:00 p.m. me and 6 other people were in the theater, which I sat behind all of them. Towards the end of the movie I responded to a text from a friend at that time I was told by a employee there to please get off my phone. I almost laughed at her as I thought how absurd it was to tell someone at the back of the theater with 6 other patrons in there to get off their phone. She told me again to get off my phone because it was their policy and it was rude. I ignored her and she asked if she should go get a manager and i said yes go ahead. A manager did not come back in but after the movie I wanted to find out for myself where this policy was stated. The manager was very polite and showed me a poster that had 3 remarks on it about texting in movies. To be clear this is not a policy of Regal. If you want to make a policy put it on the door as you are entering the theater stating that it is a policy and that you can be removed for being on your phone. That would be clear to people. Its like going into a restaurant where no smoking signs are everywhere and still lighting up a cigarette. I did tell the manager that I will comply if I come back that theater and I will because I now know its a policy verbally, but I do think if they want to implement a policy it should be a written policy not a poster on the side of the entryway. I love is theater and I will probably be back but how it was handled over all I would have done it differently.

Very comfortable seating.

Really nice just the employees need to be more cordial

It was great as usual. Its usually pretty empty there, so its quiet during your movie.

Nice theatre. Comfy seating and great popcorn :) only 4 stars because I think $12.38 a ticket is a little extreme BUT I Would go back

No combo price for drinks and popcorn. Well just go elsewhere!

My favorite thing about this theater is the content. Many of my favorite films only get a limited release, and this is likely to be the closest theater around to screen them. The seats are comfy. The screens arent perfect - Theater 1 has had a significant blemish for a while now. But usually the films are presented well. (Ive experienced worse technical issues at nicer, newer theaters.) They have a decent beer selection (not cheap). Highly recommended.

FAVORITE movie theater I visit! the concessions lady that works through the week is extREMELY friendly and gracious. the theater is always clean and offers a well controlled temperature no matter the season. A+ in my book!

Easy access in spite of a disability. The gentleman who sold the tickets was professional and focused on his task.A small coke was a bubba-sized coke...meant for a HUGE person. an overdo. Amt n size Waste of resouces, time and money for many. . Small popcorn, great size but dry, cold, and old.

Regal Downtown West is one of the older and smaller theaters in Knoxville, but thats what makes it special!

This is a beautiful theater staffed by, at one point, almost entirely wonderful humans. Mark, the GM, (or former, I love you Mark) poured into this art house theater with his desire for brilliance in film (he also seemed to like explosions, when relevant). Jody worked to converse with every customer, to give them a wonderful theater experience which overflowed towards his coworkers. Trey was a pioneer (with help from two wonderful floor staff *BADboisxd*) of a key Sunday special.Based on some below reviews, I would like to clarify that this is allegedly a cinema art theatre. They dont neccessarily play 3 different versions of Shazam with slightly different cast, crew, and script (this is an answer to the gentleman below, they dont show blockbusters because that is not the function of this theater...not all italian restaurants serve pizza).gnight loves.

My favorite theater. The location is great for me and the proximity to so many other things to do. Great employees too.

Only place to go in Knoxville to see the Metropolitan Opera HD series, so thats where I go.

Comfortable. Clean. Friendly staff. Great choice of movies. The only thing I would change is the prices of food and beverages. Its ridiculous. $7.00 - $10.00 for a beer. $9.00 - $10.00 for a 5oz pour of wine.

This theater shows the better movies that the other chains do not. Large theater, nice people, good snacks, even beer for purchase.We attend often to see the more artistic movies.

This is a smaller theater for showing relatively niche films, from indie films to foreign films to critically-acclaimed movies that have run their course in larger theaters. Its not the biggest or most luxurious--the screens are relatively small and the auditorium seating is pretty flat--but it offers a selection of interesting movies (and trailers) you wont find playing in other theaters, making it an excellent place to discover new movies you may not have heard of otherwise, and that makes it one of my favorite places in Knoxville.

A small, quaint, and wonderful theater located right off of Kingston Pike.Always showing the latest indie and award winning movies in small viewing rooms. With beer on tap and wine in the cooler this is a great place to see a film!

A good experience at an older art theatre

Films are always great but the service is consistently slow. Super slow. You give up kind of slow.

Unique movie venue custom made for the film enthusiast. This is where you find the latest independent films and other not so mainstream films. Its the only movie theater of its kind in the area. Enjoy!

Always fast to get in. Rarely a line for concessions. Pleasant temperature inside theatre. Clean restrooms. Please u poo date hand dryers or install paper towels

Nice place to take in a movie. They also host film festivals here and that was a lot of fun.

My favorite theater. Not showing the typical blockbusters. Extra clean and comfortable.

I have a great affinity for this theater. It was one of the first places I ever saw a movie in the big city of Knoxville back in the early 80s. Nowadays its a place to see indie films, art movies, and generally stuff you WONT see @ the multi-plex. its cozy, clean, and very much the same as it was back in the 80s, though it has been updated in sound and projection. you can enjoy a beer or glass of wine while watching. love seeing movies here. wish more theaters would be like this one.

I love that this theater shows movies that you cant see anywhere else. I would give it 5 stars but there seems to always be a line for tickets and a line for concessions so you better plan on getting there early or you might miss the start of your show

Shows more independent films than the pinnacle but has really nice auditoriums. There isnt any stadium seating so if youre short you will want to sit closer. No kiosks, but all other Regal benefits apply.

Small but always a good time. Theaters are just the right size! Used the Atom app to purchase my ticket and it was a breeze to go on in.

9.81 for an adult matinee ticket. Seems a little high. Theater smelled stale

Enjoyed our experience

A quaint little theater featuring foreign and independent films. It is small and cozy (and serves beer at the concessions stand), but the movie watching experience is not the most comfortable Ive experienced and is clearly on the lower end of theaters in the area. Still, if you are on the lookout for an obscure film and want some alcohol to go with it, this is the place to go!

If you are looking for a movie and it isnt playing at any theater in Knoxville, make sure you look up this one, because it will almost always be playing here.I love how quiet, uncrowded, and clean this place is. Its my preferred theater in Knoxville.

Its the local art house. Dont expect stadium seating or bone shaking audio, but its always clean and comfortable. And its not like the Marvel blockbusters are playing here anyway. Staff is attentive. They need to bring back a ticket kiosk as the line for their small booth can get long, but thats my only gripe.

So glad this theater is in Knoxville - it shows smaller release films, indie films, documentaries, etc. It’s awesome.

Comfortable, cool indie films

A quaint art house theatre with a great vibe. Theres no stadium seating but sloped floors and you can still see the screen quite well.

Nice theater. Clean and comfortable enjoyed the movie to.

Soap soda!

Good movie theater

Kinda old, kinda run down, but it has a cozy old movie theatre feel to it. Mainly only play artsy movies you probably havent seen advertisements for, so if thats your thing youll love it

I really enjoy the movies they show here. The theater is clean and they have a wonderful staff. Plus if youre standing in line you can find friendly people to chat with!

Love this theater. Its small and cozy. They offer wine and beer along with the usual snack options.

The artsy films. This is the place in Knoxville to get em!

We go to church at this theater on Sundays. Nice staff. Love the types of movies they show.

Great staff. Clean place. Good prices and its Regal. Better popcorn than others.