Great products backed by great customer service.
Im really confused by the bad reviews, so counter to our experience. When youre building something as complex as some of these retail systems can be, there will be small issues, particularly when they have to be crated and shipped long distances. The product support we have received from Pro-Clear has been simply amazing. The owner has taken his own, personal time after hours, to call me and help me with any issue I need. We have purchased brand new systems from them, which are running flawlessly two years later. We also happened on some 7 year old+ systems, poorly stored and a bit beat up. We brought them back to life with help from Pro-Clear. Amazingly well built and solid, even after being dragged on their sides (mind these things are five or six hundred pounds a piece). Pro clear fabricated all the new parts we needed and they fit like a glove! I would never hesitate to work with this company.
GREAT COMPANY, And what an absolutely amazing all in one system! Its so versatile that we were able to create a breeding facility based around these systems. Excellent craftsmanship, not a single one leaked, and performed beyond expectation. Even down to the lighting system that was chosen this was well thought out and built, there is minimal algae growth which in turn means less maintenance. Amazing we couldnt be happier!!!! THANKS PROCLEAR!!!
Nick and his team did an excellent job on my acrylic parts for my boat. Highly recommended!
I used Pro Clear Aquatic Systems products for many years. Ive always experienced top notch quality in their workmanship and excellent customer service. Working in the industry for as many years as I have, for Beverlys Pet Center, Ive noticed that people come back for more Pro Clear products. Im happy to sell and also own Pro Clear products.
The people here are top notch. I bought a filter from them 20+ years ago, had a problem, they replaced it no problem with a new and improved one. Way more then I was expecting. A true American company that stands behind their product. Keep up the amazing work!!!
Have been working with Nick and Pro Clear Aquatics for years and they never disappoint. First class company and top of the line products. They continue to impress with their new products and innovations.
I wouldnt order anything from Pro Clear Aquatics at all! I own a fish store in Knoxville TN and we got 2 of their 8 long fish systems. One came in broken and they sent us the parts to fix it and some free sumps for the broken systems. I was ok with it at the time because the systems worked but now it leaks so bad and the pumps are failing to keep the systems running. He keeps telling me its the water from taking out fish. Its not leaking he keeps telling me from Orlando... Im sorry I have been around tanks my whole life I know when a tank is leaking.... still he dont want to fix it. After we spent over $16,000 for the two fish systems we are not happy with the customer service. Do not buy here. Go elsewhere.
We have installed over 200 Pro Clear Ultra filters in the last two years and have found these to be the best filters available and very service friendly. The company has a lifetime guarantee and stands behind their products 100% even when it is user error.
The best fish tank I ever had from these guys . Never had any problem They gave us a lot for free staff when we bought it
I have only heard negative things about this company both in faulty products, and failing to stand by their warranty when faced with these faults. I have a good friend who spent a lot of money of systems from Pro Clear Aquatic, and is extremely disappointed with their lack of competency. First hand I have witnessed the struggle he has had with getting them to fix the issues. Dont waste your money investing in the false promises of this company.
Im the store manage at JKS Aquatics. We have been dealing with faulty systems and the company refuses to stand behind their word. We have been dealing with system failures for the past year. I would NOT recommend them.
The system you guys have in the JKS Aquatics in Knoxville is the worst quality i have ever saw!!! I think its funny you guys put the same lame emails to reply in the comments after everyone knows you already know about it LOL shady,,,,,real shady
Every time i call the number during business hours it always says the store is closed.